Epacks.co.uk Review

Based on looking at the website epacks.co.uk, it appears to be an online retailer specialising in backpacks, travel luggage, and outdoor packs. They highlight being official online partners for brands like Eastpak, JanSport, and Dakine. The site features various categories for different types of bags, including ski and hydration packs, alongside a stock clearance sale.

Here’s an overall review summary:

• Website Focus: Backpacks, travel luggage, and outdoor packs.
• Brands Carried: Eastpak, JanSport, Dakine, CamelBak, EVOC.
• Official Partnerships: Claims to be an official online partner for Eastpak, JanSport, and Dakine.
• Longevity: States they have been selling online since 2000.
• Key Information Accessibility: Essential information like “About Us,” “Contact Us,” “Delivery Information,” “FAQ,” and “Terms And Conditions” are linked in the footer, which is a good sign for transparency. A Trustpilot link is also present.
• Product Range: Offers a comprehensive range covering various capacities and uses (e.g., school bags, ski packs, hydration packs).
• Pricing: Displays prices with VAT included and indicates stock availability and estimated shipping times.

While the website presents a clear product offering and provides standard navigational links to essential information, a deeper dive into the legitimacy of the “official partner” claims and the specifics of their return policy, warranty, and customer service responsiveness would be crucial for a complete assessment. For those in the market for quality bags and luggage, epacks.co.uk offers a selection of reputable brands. However, as with any online purchase, exercising due diligence is always a smart move.

Here are some excellent alternatives for acquiring high-quality, ethically sound bags and luggage in the UK:

• Osprey Backpacks
  • Key Features: Renowned for their comfort, durability, and innovative designs, often featuring adjustable back systems, integrated rain covers, and specific compartments for various activities (hiking, travel, daily use). Many models are made from recycled materials.
  • Average Price: £70 – £300+
  • Pros: Exceptional build quality, extensive warranty, ergonomic designs for extended wear, strong commitment to sustainability.
  • Cons: Can be on the pricier side, extensive range might be overwhelming for new buyers.
• Thule Luggage
  • Key Features: Known for robust construction, smart organisation features, and sleek, functional aesthetics. Their travel luggage often includes durable wheels, secure zippers, and crush-resistant compartments.
  • Average Price: £100 – £400+
  • Pros: Extremely durable, excellent for frequent travellers, stylish designs, good security features.
  • Cons: Higher price point, some designs might be heavier due to robust materials.
• Cabin Max Backpacks
  • Key Features: Specialise in cabin-sized luggage and backpacks designed to maximise carry-on allowances for various airlines. Features include multiple compartments, laptop sleeves, and durable, lightweight materials.
  • Average Price: £30 – £80
  • Pros: Excellent value for money, specifically designed for airline carry-on regulations, lightweight.
  • Cons: Not always as premium feeling as higher-end brands, durability might be slightly less for very heavy use.
• Patagonia Bags
  • Key Features: A strong focus on sustainability and ethical manufacturing. Their bags, from duffels to backpacks, are built to last and often use recycled or organic materials. Expect ruggedness and practical designs.
  • Average Price: £50 – £200+
  • Pros: High ethical standards, superb durability, strong brand reputation for outdoor gear, excellent warranty.
  • Cons: Limited fashion-forward options, some designs might be too utilitarian for everyday urban use.
• Lowe Alpine Backpacks
  • Key Features: Specialise in hiking and trekking backpacks with advanced carrying systems for comfort on long hauls. Features include breathable back panels, multiple access points, and durable fabrics for outdoor adventures.
  • Average Price: £60 – £250+
  • Pros: Extremely comfortable for extended wear, purpose-built for outdoor activities, durable.
  • Cons: Designs are very specific to outdoor use, potentially less versatile for daily commuting.
• Deuter Backpacks
  • Key Features: German brand known for innovative air ventilation systems in their backpacks, making them comfortable for hiking and cycling. They offer a wide range from daypacks to large trekking packs.
  • Average Price: £50 – £200+
  • Pros: Excellent ventilation, comfortable carrying systems, good range of sizes and specific uses.
  • Cons: Aesthetic might be more utilitarian than stylish for urban use.
• Fjallraven Kanken
  • Key Features: Iconic Swedish backpack known for its minimalist design, durable Vinylon F fabric, and suitability for everyday use. It has a main compartment, front pocket, and two side pockets, often featuring a removable seat pad.
  • Average Price: £70 – £120
  • Pros: Stylish and recognisable, very durable and water-resistant for daily use, compact and versatile.
  • Cons: Limited internal organisation, might be too small for heavy-duty carrying, can be a target for counterfeit products.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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epacks.co.uk Review & First Look

When you first land on epacks.co.uk, the immediate impression is that of a dedicated online store for bags and luggage. The website proudly states “HUGE STOCK CLEARANCE SALE” right at the top, a common marketing tactic to draw attention and encourage immediate purchases. The navigation bar clearly categorises products into “Backpacks,” “Outdoor Packs,” “Brands,” and “Travel & Luggage,” which is a straightforward approach for user experience. They also highlight “Bestsellers,” which can be helpful for new visitors looking for popular items.

Initial User Experience and Navigation

The design is relatively clean, though perhaps not the most modern compared to some contemporary e-commerce sites. However, functionality seems prioritised. The “Sign in” and “My Account” links are visible, alongside a “Your basket is empty” notification, which is standard. The primary focus on the homepage is the product categories and featured items.

• Clear Categories: Backpacks, Outdoor Packs, Brands, Travel & Luggage.
• Prominent Sale Section: “HUGE STOCK CLEARANCE SALE” immediately catches the eye.
• Brand Emphasis: They list major brands like Eastpak, JanSport, and Dakine right upfront, indicating their core offerings.

Stated Business Credibility

Epacks.co.uk makes a significant claim: “ePacks has been selling backpacks online since 2000.” This suggests over two decades of experience in the online retail space, which could be a strong indicator of legitimacy and established operations. They also emphasise their commitment to quality: “do not compromise on the quality when it comes to backpacks. You don’t want your backpack to give in when you needed it the most.” This consumer-centric messaging aims to build trust.

• Years in Operation: Since 2000, implying over 20 years of experience.
• Quality Assurance Message: Strong emphasis on not compromising on quality.
• Official Partner Claims: States “ePacks is the official online partner of Eastpak, Jansport & Dakine, when it comes to backpacks” and similarly for travel luggage. This is a critical claim that, if true, significantly boosts their credibility. Verifying such partnerships, perhaps through direct contact with the brands themselves or third-party confirmations, is always a wise step for consumers.

epacks.co.uk Product Range and Specialisation

Epacks.co.uk clearly positions itself as a specialist in bags and luggage, rather than a general merchandise store. Their product categories are highly specific, catering to various needs from daily school use to specialised outdoor activities. This specialisation can be a boon for consumers looking for expert curation and a wide selection within a niche.

Backpacks: From School to Outdoors

The website offers an extensive range of backpacks. The “Backpacks” category breaks down further into “Bestsellers,” featuring popular models like the Eastpak Padded Pak’r and JanSport Big Student. Beyond general use, they also have specific sections for “Outdoor Packs,” including: Invitari.co.uk Review

• Skateboard Bags: Catering to a niche recreational activity.
• Ski Backpacks: Designed for winter sports enthusiasts, suggesting a range that can handle specific equipment and conditions.
• Hydration Packs: Essential for cyclists, hikers, and runners, highlighting their focus on active lifestyles.
• Hiking Backpacks: For longer treks and outdoor adventures, implying features like comfortable carrying systems and ample storage.

This detailed categorisation demonstrates a well-thought-out inventory aiming to serve diverse customer needs.

Travel & Luggage: From Duffels to Wheeled Cases

Beyond backpacks, epacks.co.uk dedicates a substantial portion of its inventory to travel luggage. This includes:

• Wheeled Luggage: The staple for most travellers, ranging in sizes from “Extra Small” to “Large,” specifically mentioning Eastpak Tranverz models.
• Duffles & Holdalls: Versatile bags suitable for short trips, gym use, or as supplementary luggage.
• Specific Brands: They reiterate their partnership with Eastpak, JanSport, and Dakine for travel luggage, reinforcing consistency across their product lines.

The emphasis on “over 20 years’ experience in selling travel luggage” further attempts to solidify their expertise in this domain.

Specialised Packs: Cycle, Hydration, Ski & Snowboard

What truly sets epacks.co.uk apart is its deep dive into highly specialised categories. This is where the website shows its genuine commitment to outdoor enthusiasts.

• Cycle / Hydration Packs:
  • CamelBak: Offers a wide range of CamelBak models, including the Classic, Hydrobak, Rogue, M.U.L.E., and more, all designed for cycling or active hydration needs.
  • EVOC: Features EVOC CC backpacks and Stage Hydration Packs, known for their focus on bike-specific features and protection.
  • Dakine: Includes Dakine Drafter, Syncline, Seeker, and Hot Laps hydration packs, providing a broad selection for cyclists.
• Ski + Snowboard Packs:
  • Dakine Heli Pack series: A popular choice for backcountry skiing and snowboarding.
  • EVOC Ski Packs: Suggests options for carrying snow sports equipment securely.
  • Beyond packs, they also list Ski Gloves, Ski / Snowboard Bags, Ski Boot Bags, and Ski Goggles, positioning themselves as a more comprehensive winter sports accessories provider. This expansion into related gear is a strong indicator of specialisation rather than just being a general bag seller.

The specific product listings, often including litres (e.g., Dakine Campus M 25L, EVOC CC 3L Backpack), demonstrate attention to detail important for shoppers seeking specific capacities. Whitegates.co.uk Review

epacks.co.uk Pros & Cons

Delving into the advantages and disadvantages of epacks.co.uk based on the available homepage text gives us a clearer picture for potential shoppers.

Pros of epacks.co.uk

• Specialised Inventory: The website’s strength lies in its focused product range. By specialising in backpacks and luggage, they can offer a wider selection of models, sizes, and specific types (e.g., ski backpacks, hydration packs) than a general retailer. This can be highly beneficial for consumers looking for niche products.
• Established Presence: The claim of selling online since 2000 suggests a long-standing operation in the e-commerce landscape. This longevity can imply a degree of stability, experience, and potentially established supply chains. A business that has survived and operated for over two decades online typically has fundamental processes in place.
• Brand Partnerships: The stated “official online partner” status with reputable brands like Eastpak, JanSport, and Dakine is a significant plus. If verified, this ensures authenticity of products, access to official warranties, and direct support channels, which is crucial for consumer confidence.
• Clear Categorisation: The website’s navigation is intuitive, with clear categories for “Backpacks,” “Travel & Luggage,” “Outdoor Packs,” and “Brands.” This makes it easy for users to find what they’re looking for quickly without feeling overwhelmed. Sub-categories further refine the search.
• Transparent Information Links: Essential information such as “About Us,” “Contact Us,” “Delivery Information,” “FAQ,” and “Terms And Conditions” are readily accessible from the footer. This commitment to transparency is a positive sign for consumer trust, as it allows potential buyers to easily research policies and contact details.
• Real-time Stock Information: The product listings indicate “In stock can be shipped within 2-3 days days,” which is helpful for managing customer expectations regarding delivery times. Knowing if an item is immediately available is a key factor in online purchasing decisions.
• Trustpilot Integration: The direct link to their Trustpilot profile from the footer is a strong signal of transparency and confidence in their customer feedback. This allows potential buyers to view unfiltered reviews from other customers, which is a powerful tool for building trust.

Cons of epacks.co.uk

• Lack of Direct Customer Service Information on Homepage: While a “Contact Us” link exists, the homepage itself doesn’t prominently display direct contact methods like a phone number or live chat option. For immediate queries, customers might prefer this upfront availability.
• Limited Visual Appeal/Modernity: The website’s design, while functional, appears somewhat dated compared to many modern e-commerce platforms. A more contemporary aesthetic could enhance the user experience and convey a more dynamic brand image.
• Dependence on “Official Partner” Claims for Legitimacy: The entire credibility heavily relies on the truthfulness of their “official online partner” claims. Without independent verification, this claim remains a point of investigation for the consumer. While a good sign, it’s not a foolproof guarantee.
• No Explicit Returns/Warranty Policy Snapshot: While a “Terms And Conditions” link exists, a quick summary or direct link to a “Returns Policy” or “Warranty Information” page on the homepage would enhance transparency regarding post-purchase support. This is crucial for high-value items like luggage.
• Limited Product Reviews Displayed on Homepage: While individual product pages might have reviews (indicated by “(18)” next to products), the main product displays on the homepage don’t show star ratings or review counts prominently, which can be a quick trust signal for shoppers.
• Shipping Costs Not Immediately Clear: The note “* Prices include VAT, excludes Delivery” indicates that delivery costs are extra, but the specific charges aren’t immediately visible on the product display. Customers usually appreciate knowing the full cost upfront.

epacks.co.uk Pricing

Understanding the pricing structure and typical costs associated with epacks.co.uk is essential for any potential buyer. Based on the homepage text, we can glean some critical details about how they present their product prices.

How Prices Are Displayed

Epacks.co.uk clearly lists individual product prices on its homepage, particularly for items highlighted in the “HUGE STOCK CLEARANCE SALE.” For example:

• Dakine Heli Pack 12L Ski Backpack (24/25) (Colour: BLACK): £94.95 (Old price £99.95, You save 5%)
• Dakine Heli Pack 12L Ski Backpack (Colour: OLIVE ASHCROFT CAMO): £64.95 (Old price £99.95, You save 35%)

This format provides transparency by showing both the current discounted price and the original price, along with the percentage saved. This is a common and effective sales tactic.

Inclusions and Exclusions

A crucial detail about their pricing is explicitly stated: “* Prices include VAT, excludes Delivery.” Learningspaceuk.co.uk Review

• VAT Included: This is a positive point for UK consumers, as the displayed price is the final price for the product itself, with Value Added Tax already factored in. This avoids unpleasant surprises at checkout due to additional taxes.
• Delivery Excluded: This means that shipping costs will be added to the total at checkout. While common for online retailers, it’s important for buyers to check the “Delivery Information” link in the footer to understand these charges before committing to a purchase. High shipping fees can significantly impact the overall perceived value of a deal.

Price Competitiveness (Inferred)

Given the “HUGE STOCK CLEARANCE SALE” and significant percentage savings (e.g., 35% off the Dakine Heli Pack), epacks.co.uk appears to position itself as a competitive option for purchasing these brands, especially during promotional periods. Specialising in specific brands and carrying clearance stock can often lead to attractive pricing.

• Sale Focus: Regular clearance sales suggest an active effort to offer discounted products.
• Brand-Specific Pricing: Since they focus on specific brands (Eastpak, JanSport, Dakine, CamelBak, EVOC), their pricing would likely be competitive within the authorised dealer network for those brands in the UK. Comparing their prices directly with other authorised retailers or the brands’ official stores would be a wise step for price-conscious consumers.

Overall Pricing Transparency

The website offers a decent level of pricing transparency on the product display itself by:

• Showing current and old prices.
• Indicating savings.
• Clarifying VAT inclusion.

However, the lack of immediate visibility for delivery costs means a complete understanding of the final price requires navigating to another section of the website or proceeding to checkout. This is a common e-commerce practice but can sometimes lead to cart abandonment if delivery costs are unexpectedly high.

How to Check epacks.co.uk Legitimacy

When considering an online purchase, especially from a website you haven’t used before, checking its legitimacy is a smart move. For epacks.co.uk, several factors from their homepage can guide your assessment, though external verification is always recommended.

Website Information and Transparency

A legitimate business usually provides clear and accessible information about itself. Epacks.co.uk does well in this regard: Discountmagic.co.uk Review

• “About Us” Page: The presence of an “About Us” link is a good sign. This page should provide details about the company’s history, mission, and perhaps its physical location or registration details. The claim of operating since 2000 is a significant historical detail that could be verified.
• “Contact Us” Page: Essential for customer support. This page should ideally list a physical address, phone number, and email address. The absence of a prominent phone number on the homepage, while not a red flag, means you’ll need to click through to see their contact options.
• “Terms And Conditions” Page: This legal document outlines the terms of sale, privacy policy, and other crucial aspects of doing business with the company. A well-written, comprehensive T&Cs page indicates professionalism and adherence to legal requirements.
• “Delivery Information” and “FAQ” Pages: These sections provide practical details about shipping, returns, and common customer queries. Clear policies here contribute to a trustworthy image.

Official Partner Claims

Epacks.co.uk repeatedly states they are an “official online partner” of Eastpak, JanSport, and Dakine. This is a strong claim that, if true, significantly boosts their credibility.

• Verification Method: To verify this, one could visit the official websites of Eastpak, JanSport, or Dakine. Many brand websites list their authorised retailers or have a “where to buy” section. If epacks.co.uk is listed there, it confirms their legitimacy as a partner. If not, it’s a potential area for concern.
• Benefits of Official Partnership: Purchasing from an official partner often guarantees authentic products, valid manufacturer warranties, and access to brand-specific customer service.

Online Reviews and Reputation

While the website itself doesn’t host visible customer reviews on the homepage, it does link directly to Trustpilot.

• Trustpilot Link: This is a positive indicator, as Trustpilot is a well-known independent review platform. Clicking this link allows you to see unbiased customer feedback, ratings, and potentially how the company responds to issues. A high rating and a good volume of reviews are reassuring.
• Broader Web Search: Beyond Trustpilot, a quick Google search for “epacks.co.uk review” or “epacks.co.uk scam” can reveal discussions on forums, consumer protection sites, or other review platforms. Look for consistent feedback patterns, both positive and negative.

Secure Website (SSL)

Although not explicitly mentioned in the homepage text, a legitimate e-commerce website must use SSL encryption.

• How to Check: Look for “https://” in the URL bar and a padlock icon next to it. This indicates that your connection to the website is secure and any data you submit (like payment information) is encrypted.

By combining the internal information provided by epacks.co.uk with external verification steps like checking official brand websites, independent review platforms, and SSL certificates, you can build a comprehensive picture of its legitimacy.

epacks.co.uk vs. Competitors

When evaluating epacks.co.uk, it’s useful to stack it against its competitors in the UK market. The landscape for online bag and luggage retailers is diverse, ranging from large generalist marketplaces to other specialist stores. Originaljigsaw.co.uk Review

Specialisation vs. General Retailers

Epacks.co.uk’s primary competitive edge lies in its specialisation.

• Epacks.co.uk (Specialist): Focuses solely on backpacks, travel luggage, and outdoor packs from a select few major brands. This allows them to potentially offer:
  • Deeper Product Knowledge: Staff might be more knowledgeable about the specific brands and product features.
  • Curated Selection: They aim to stock the “world’s best backpack brands,” suggesting a curated, quality-focused inventory rather than a broad, undifferentiated one.
  • Potential for Niche Stock: They list very specific items like “Skateboard Bags,” “Ski Backpacks,” and various hydration packs, catering to enthusiasts.
• General Retailers (e.g., Amazon, John Lewis, Argos): These platforms offer a vast array of products, including bags and luggage.
  • Pros: Convenience of one-stop shopping, often competitive pricing due to scale, extensive customer review systems.
  • Cons: Less specialised product knowledge, less curated selection (might carry many brands of varying quality), harder to filter for very specific types of bags.

Brand Partnerships and Authenticity

Epacks.co.uk highlights its “official online partner” status with Eastpak, JanSport, and Dakine. This is a significant differentiator.

• Epacks.co.uk’s Advantage: If these partnerships are genuine, customers are assured of purchasing authentic products with full manufacturer warranties. This can be a key concern when buying popular brands online, as counterfeit products are a risk on less regulated marketplaces.
• Competitors: While major department stores (e.g., Selfridges, Harrods, House of Fraser) or dedicated luggage stores (e.g., Antler, Samsonite’s official sites) also sell authentic products, some smaller online retailers or marketplace sellers might not offer the same level of assurance regarding authenticity or warranty support.

Pricing and Sales Strategy

Epacks.co.uk’s “HUGE STOCK CLEARANCE SALE” indicates a strategy of offering discounts.

• Epacks.co.uk: Seems to focus on clearance and direct discounts. This might mean good deals on specific older models or colours.
• Competitors:
  • Online Marketplaces (e.g., amazon.com): Often have dynamic pricing, flash sales, and a wide range of sellers, leading to intense price competition.
  • Large Retailers: Tend to have seasonal sales events (e.g., Black Friday, Boxing Day) and loyalty programmes.
  • Brand-Direct Websites: Often offer full-price items but might have exclusive collections or direct-to-consumer perks.

User Experience and Trust Signals

Epacks.co.uk provides basic trust signals like clear contact info links and a Trustpilot link. Dalrod.co.uk Review

• Epacks.co.uk: Functional design, clear trust signals in the footer. The perceived “dated” design might be a minor aesthetic drawback for some, but functionality seems solid.
• Competitors: Larger retailers typically invest heavily in modern, slick user interfaces, advanced filtering options, and robust customer review systems integrated directly into product pages. They might also offer more sophisticated delivery options (e.g., next-day delivery, click and collect).

In summary, epacks.co.uk positions itself as a credible specialist in branded backpacks and luggage, aiming for quality and authenticity through official partnerships. Its main competition comes from generalist retailers offering convenience and scale, and other niche luggage stores that might offer different brand portfolios or more premium experiences. For consumers specifically seeking Eastpak, JanSport, or Dakine products and looking for potentially good deals on clearance items, epacks.co.uk could be a strong contender.

FAQ

What is epacks.co.uk?

Epacks.co.uk is a UK-based online retailer specialising in backpacks, travel luggage, and outdoor packs, claiming to be an official online partner for brands like Eastpak, JanSport, and Dakine.

How long has epacks.co.uk been in business?

According to their website, epacks.co.uk has been selling backpacks online since 2000, indicating over two decades of operation.

What brands does epacks.co.uk sell?

Epacks.co.uk sells products from prominent brands such as Eastpak, JanSport, Dakine, CamelBak, and EVOC.

Does epacks.co.uk offer discounts or sales?

Yes, the homepage prominently features a “HUGE STOCK CLEARANCE SALE” with discounted prices shown alongside original prices, indicating current savings. Eunetwork.co.uk Review

Are the products on epacks.co.uk authentic?

Epacks.co.uk claims to be an “official online partner” of Eastpak, JanSport, and Dakine, which, if verified, suggests their products are authentic. It’s advisable to check the official brand websites for a list of authorised retailers to confirm.

Does epacks.co.uk include VAT in their prices?

Yes, the website explicitly states that all displayed prices include VAT.

Are delivery costs included in the product price on epacks.co.uk?

No, the website notes that prices exclude delivery. Shipping costs will be added at checkout.

How can I find delivery information for epacks.co.uk?

You can find detailed delivery information by clicking the “Delivery Information” link, typically located in the website’s footer.

Can I track my order from epacks.co.uk?

While not explicitly stated on the homepage, most online retailers provide order tracking information once an order has been dispatched. You would likely receive a tracking number via email. Industrialworkwearandsupplies.co.uk Review

How can I contact epacks.co.uk customer service?

You can find contact details for epacks.co.uk by clicking on the “Contact Us” link, usually found in the footer of the website.

Does epacks.co.uk have a physical store?

The homepage text does not indicate the presence of a physical retail store; it operates as an online store.

Does epacks.co.uk offer international shipping?

The homepage text focuses on UK operations and delivery. For international shipping, you would need to consult their “Delivery Information” or “FAQ” pages.

What types of backpacks does epacks.co.uk offer?

Epacks.co.uk offers a wide range of backpacks including school bags, outdoor packs, skateboard bags, ski backpacks, hydration packs, and hiking backpacks.

Does epacks.co.uk sell more than just backpacks?

Yes, in addition to backpacks, epacks.co.uk also specialises in travel luggage, including wheeled luggage, duffles, and holdalls, as well as ski/snowboard accessories like gloves and goggles. Blisswood.co.uk Review

What is the estimated shipping time for epacks.co.uk?

For items indicated as “In stock,” the website states they “can be shipped within 2-3 days.”

Is there a returns policy for epacks.co.uk?

While not detailed on the homepage, a “Terms And Conditions” link is present, which would outline their returns policy.

How can I leave a review for epacks.co.uk?

Epacks.co.uk directly links to their profile on Trustpilot, an independent review platform, where you can leave a review.

Does epacks.co.uk offer gift cards?

The homepage text does not mention gift cards. You would need to check their FAQ or contact customer service for this information.

Are there product reviews available on epacks.co.uk’s website?

Individual product listings on the homepage show a number in parentheses (e.g., “(18)”) which suggests there are customer reviews available on the specific product pages. Firststepsfirstaid.co.uk Review

How can I stay updated on new products and sales from epacks.co.uk?

You can sign up for their newsletter, as indicated by a “Newsletter” link in the footer of the website.