Firststepsfirstaid.co.uk Review

Based on a thorough review of the website, Firststepsfirstaid.co.uk appears to be a legitimate and reputable provider of first aid training courses across Portsmouth and Hampshire, United Kingdom. The site clearly outlines its services, accreditation, and commitment to high-quality, practical training, particularly emphasizing its paramedic-led instruction.

Here’s an overall review summary:

• Legitimacy: Appears legitimate.
• Accreditation: Clearly states accreditation by the First Aid Industry Body (FAIB) and instructors regulated by the Health and Care Professions Council (HCPC).
• Transparency: Provides client testimonials, mentions partnerships with notable organisations like Mountjoy and City of Portsmouth College, and offers a 100% money-back guarantee.
• Service Offerings: Focuses on in-person first aid courses, paramedic-led training, and a broad range of online courses covering various sectors.
• Ethical Considerations: The service offered, first aid training, is highly beneficial and ethically sound, promoting life-saving skills and preparedness, which aligns with principles of community well-being and helping others.

The website provides a solid foundation for assessing its services, highlighting its focus on experienced instructors and industry recognition. The emphasis on practical, engaging training led by paramedics is a significant selling point, suggesting a commitment to effective learning outcomes. Furthermore, the provision of a “Coffee & Chat Service” for post-life support and a Facebook community for ongoing support demonstrates a commendable level of care for their clients, extending beyond the training itself. The ethical stance of promoting essential life-saving skills is undeniably positive.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Best Alternatives for First Aid Training

Given the nature of first aid training, direct ‘alternative products’ in the traditional sense don’t quite fit. Instead, here are highly regarded alternative providers and resources for first aid training in the UK, focusing on ethical and reputable organisations that offer similar life-saving skills:

• St John Ambulance

  • Key Features: Comprehensive range of first aid courses (workplace, community, specific conditions), highly recognised and respected UK charity, blended learning options, national coverage.
  • Average Price: Varies significantly by course type and duration (e.g., Emergency First Aid at Work typically £100-£150+).
  • Pros: Gold standard in first aid training, widely accepted certifications, experienced trainers, supports charitable work.
  • Cons: Can be more expensive than smaller providers, large class sizes possible.

• British Red Cross

  • Key Features: Offers various first aid courses for individuals and workplaces, focuses on practical skills and confidence building, strong humanitarian mission, online and in-person options.
  • Average Price: Similar to St John Ambulance, typically £90-£140+ for workplace courses.
  • Pros: Highly reputable international organisation, quality instruction, flexible learning formats, contributes to global humanitarian efforts.
  • Cons: Course availability might vary by region, popularity can lead to fully booked sessions.

• RoSPA (The Royal Society for the Prevention of Accidents)

  • Key Features: Focuses on health and safety, including first aid qualifications, often geared towards workplace compliance, offers a range of accredited courses.
  • Average Price: Generally in line with other leading providers, around £120-£180+ for core courses.
  • Pros: Strong emphasis on safety best practices, well-regarded in professional circles, comprehensive course content.
  • Cons: May feel more formal or corporate than some other providers.

• FAIB (First Aid Industry Body) Registered Providers

  • Key Features: FAIB is an accreditation body, so finding other FAIB-registered providers ensures adherence to high standards and HSE requirements. They often include smaller, local companies.
  • Average Price: Can vary widely, often competitive as smaller businesses vie for clients.
  • Pros: Guarantees quality and compliance, supports local businesses, potentially more tailored service.
  • Cons: Quality can vary slightly between individual providers even within the same accreditation, requires individual research.

• Nuco Training

  • Key Features: A large network of independent instructors and training centres across the UK, offering a wide array of regulated qualifications, including first aid.
  • Average Price: Varies based on the independent trainer but generally competitive.
  • Pros: Wide geographical coverage, diverse course offerings, often flexible with scheduling.
  • Cons: As a network, the specific trainer experience can differ.

• Local Council/Community Centres

  • Key Features: Many local councils or community groups offer subsidised or free basic first aid awareness courses, often through partnerships with larger organisations.
  • Average Price: Often free or very low cost (e.g., £10-£30).
  • Pros: Highly accessible, community-focused, great for basic awareness.
  • Cons: May not offer regulated qualifications suitable for workplace requirements, less comprehensive.

• Royal Life Saving Society UK (RLSS UK)

  • Key Features: Specialises in water safety and drowning prevention, but also offers general first aid qualifications, often useful for those in leisure or water-based roles.
  • Average Price: Variable, specific to their niche but comparable for standard first aid.
  • Pros: Expertise in aquatic emergencies, strong safety focus.
  • Cons: Niche focus might not suit all general first aid needs.

Firststepsfirstaid.co.uk Review & First Look

When you land on Firststepsfirstaid.co.uk, you immediately get the vibe of a no-nonsense, professional operation. They’re all about clarity and competence, which is exactly what you want when dealing with something as crucial as first aid training. The site’s clean design and direct messaging help users quickly grasp what’s on offer.

Initial Impressions of the Website Design and User Experience

The website, on first glance, is straightforward and functional. It prioritises getting key information across without unnecessary frills. This isn’t a flashy, cutting-edge design, but it’s practical.

• Navigation: The menu is intuitive, making it easy to find sections like ‘Browse Courses’, ‘Contact Us’, and ‘Why Choose Us’. The ‘Skip to Content’ option is a small but thoughtful touch for accessibility.
• Visuals: While not laden with high-res imagery, the visuals are relevant. The prominent display of their accreditation logos (FAIB, HCPC) immediately builds trust.
• Responsiveness: The site appears to be designed with mobile users in mind, adapting well to different screen sizes, which is critical in today’s mobile-first world. According to recent statistics, over 50% of global web traffic comes from mobile devices, so a mobile-friendly site is non-negotiable for accessibility and user engagement.

Credibility Indicators and Trust Signals

Firststepsfirstaid.co.uk does a commendable job of embedding trust signals throughout its homepage. This isn’t just about looking good; it’s about proving their mettle.

• Accreditations: Top and centre, they proudly display “TRUSTED AND ACCREDITED FIRST AID COURSES”. They explicitly mention the Health and Care Professions Council (HCPC) for their paramedics and the First Aid Industry Body (FAIB) for accreditation. This is crucial. The FAIB, for instance, ensures compliance with Health and Safety Executive (HSE) requirements, which is a big deal for workplace first aid.
• Client Testimonials: There’s a dedicated section featuring detailed testimonials from various clients, including organisations like Homestart Portsmouth, EBP South, and individuals. These aren’t just one-liners; they include names and often specific positive feedback about the trainers (Jess, Charlotte) and the practical nature of the courses.
• Partnerships: The site highlights partnerships with significant local entities like Mountjoy, City of Portsmouth College, and Shaping Portsmouth. This demonstrates established relationships and a proven track record within the community. For example, their partnership with Shaping Portsmouth to deliver free Emergency First Aid at Work courses, funded by the Citrus Foundation, is a strong indicator of community engagement and reliability.
• Money Back Guarantee: A 100% money-back guarantee for unsatisfied customers is a bold statement of confidence in their service quality. This removes a significant barrier for potential clients.

Focus on Paramedic-Led Training

A key differentiator highlighted by Firststepsfirstaid.co.uk is their “PARAMEDIC LED FIRST AID TRAINING”. This isn’t just marketing fluff; it’s a significant advantage.

• Expertise: All instructors are current registered paramedics, regulated by the HCPC. This means they are on the frontline, dealing with real-life emergencies. They’re not just reciting from a textbook; they’re bringing practical, up-to-date, evidence-based information to the classroom. This is a game-changer for learning effectiveness.
• Practicality: The testimonials frequently praise the practical nature of the sessions, highlighting how trainers like Jess and Charlotte make the content engaging and easy to understand. This is a direct benefit of having instructors with real-world experience.

Firststepsfirstaid.co.uk Features

Firststepsfirstaid.co.uk offers a range of features designed to make first aid training accessible, effective, and tailored to various needs. It’s clear they’ve thought about the entire customer journey, from initial inquiry to post-course support. Warringtoncaraudio.co.uk Review

Comprehensive Course Offerings

The breadth of courses is impressive, catering to diverse audiences and industry requirements. This isn’t a one-size-fits-all approach.

• In-person First Aid Courses: They offer accredited first aid courses specifically designed for workplaces across various industries, including Health and Social Care, Education, Business, Hospitality, and Retail. This ensures compliance with HSE (Health and Safety Executive) guidelines, which is critical for businesses in the UK.
• 200+ Online Training Courses: Beyond their core in-person first aid, they boast a vast library of online courses. This includes Health and Safety, Education, Safeguarding, Compliance and Soft Skills, Clinical, and Hospitality courses. This extensive e-learning catalogue provides significant value for businesses looking to upskill their teams comprehensively.
• Specialised Courses:
  • Parent & Baby First Aid: This dedicated course, priced at an affordable £25 per person, addresses a critical need for parents. It’s a thoughtful addition that demonstrates a community-minded approach, helping individuals gain vital skills for their loved ones.
  • Emergency First Aid at Work (Free Initiative): Their partnership with Shaping Portsmouth to offer free certified training spaces to local small businesses, charities, and community groups, funded by the Citrus Foundation, is a significant feature. This initiative makes essential training accessible to those who might otherwise struggle to afford it.

Instructor Expertise and Engagement

The calibre of their instructors is a cornerstone of their service. This isn’t just about qualifications; it’s about practical, engaging delivery.

• Experienced Paramedic Instructors: As highlighted, all trainers are currently registered paramedics regulated by the HCPC. This ensures that the training is not only accurate but also delivered with real-world insights and practical application. Testimonials frequently praise the trainers’ ability to make complex content accessible and engaging, avoiding “boring presentations.”
• Interactive Learning: The focus on “hands-on, fun and engaging, practical training” is a consistent theme in client feedback. This approach is proven to enhance retention and confidence, which is vital for first aid skills where real-life application is paramount. Studies show that experiential learning can increase knowledge retention by up to 75% compared to passive learning.

Post-Training Support and Resources

Firststepsfirstaid.co.uk goes beyond just delivering the course, offering support that extends into the certification period.

• Coffee & Chat Service: This unique offering provides a free coffee and chat service for customers who may need support after providing life support. It acknowledges the potential psychological impact of emergency situations, offering a safe space for processing and discussion. This level of pastoral care is uncommon and highly commendable.
• Facebook Community: Customers gain access to a private Facebook community, providing ongoing support for the entire three-year certification period. This fosters a sense of community and allows for continuous learning, question-asking, and peer support.
• Free Resources: The website offers downloadable free resources, including a HSE-compliant First Aid Needs Assessment template and guide. This empowers businesses to correctly identify their training requirements, demonstrating a commitment to comprehensive client support.

User-Friendly Learning Management System (LMS)

For organisations, the ability to manage team compliance is a major selling point.

• Easy to Use LMS: Their Learning Management System allows clients to “check your team’s compliance in a few simple clicks!” This streamlines administrative tasks for businesses, making it easier to track employee training records and ensure regulatory adherence. This feature is particularly valuable for larger organisations or those with multiple team members requiring certification.

Firststepsfirstaid.co.uk Pros & Cons

Diving into any service, it’s crucial to weigh the advantages against any potential drawbacks. Firststepsfirstaid.co.uk certainly brings a lot to the table, but a balanced perspective is essential. 24hrmobiletyrefitting.co.uk Review

The Upsides: Where Firststepsfirstaid.co.uk Shines

From a practical standpoint, the benefits of choosing Firststepsfirstaid.co.uk appear substantial, especially for businesses and individuals serious about high-quality, reliable first aid training.

• Expert-Led Training: This is arguably their biggest selling point. Having current paramedics as instructors means the training is not just academically sound but also grounded in real-world emergency experience. They bring practical anecdotes, up-to-date techniques, and a depth of understanding that textbook-only trainers might lack. This translates to more confident and competent first aiders.
• Strong Accreditations and Compliance: The FAIB accreditation ensures the courses meet HSE requirements, which is non-negotiable for workplace first aid in the UK. The HCPC regulation for their paramedics further solidifies their professional standing. This offers peace of mind for businesses regarding compliance and legal obligations.
• Excellent Post-Course Support: The “Coffee & Chat Service” and the Facebook community are standout features. This demonstrates a genuine care for their clients’ well-being and continued learning, offering support long after the course itself is over. This builds loyalty and fosters a supportive environment.
• Comprehensive Course Range: Beyond the core first aid, the 200+ online courses provide a vast array of supplementary training in various sectors, making them a one-stop-shop for many organisational training needs. The specialised Parent & Baby First Aid course also highlights a commitment to community and specific individual needs.
• Positive Client Testimonials and Partnerships: The volume and detail of the testimonials, coupled with partnerships with reputable local organisations, lend significant credibility. It’s not just what they say about themselves, but what their clients and partners say about them. For instance, the feedback from City of Portsmouth College and Mountjoy underscores their professional standing.
• Money-Back Guarantee: This is a strong indicator of confidence in their service. It significantly reduces the perceived risk for potential clients, making the decision to book much easier. In a competitive market, such guarantees stand out.
• Community Engagement: The initiative with Shaping Portsmouth to offer free training demonstrates a commitment to giving back to the community and improving safety across local businesses and charities. This reflects positively on their ethical approach.

Areas for Potential Improvement: Things to Consider

While strong, no service is without aspects that could be enhanced or might present minor considerations for some users.

• Website Design Modernisation: While functional, the website’s aesthetic could benefit from a more modern design overhaul to align with contemporary web standards. A fresher look might appeal to a broader demographic and enhance the overall user experience, making it feel more dynamic and engaging.
• More Transparent Pricing on Website: While they offer a “BOOK A CALL” and “BROWSE COURSES” link, direct pricing for common courses isn’t immediately visible on the homepage. While quotes are standard for corporate training, individual course prices could be more upfront. For example, knowing the cost of an Emergency First Aid at Work course without having to navigate deeper or make an inquiry would be beneficial for individuals comparing options.
• Geographical Limitation: The primary focus is “Across Portsmouth & Hampshire.” While they may conduct training elsewhere, this regional focus might limit appeal for businesses or individuals outside this specific area seeking in-person training. More explicit information on their geographical reach for in-person courses would be helpful.
• Specific Course Outlines: While they list types of courses (e.g., Health and Social Care, Education), more detailed outlines or syllabi for each specific course on the website would allow potential clients to make more informed decisions about content coverage.
• Lack of Online Booking for In-Person Courses: While you can browse courses, the call to action is to “BOOK A CALL” or complete a contact form. Direct online booking for scheduled in-person courses, especially for individual participants, could streamline the process and cater to users who prefer immediate registration.

Firststepsfirstaid.co.uk Pricing

Understanding the cost structure of Firststepsfirstaid.co.uk is essential for potential clients, whether they are individuals, small businesses, or larger corporations. While the website doesn’t offer a comprehensive, public pricing list upfront, it provides insights into their approach.

General Pricing Structure

Firststepsfirstaid.co.uk appears to operate on a tiered pricing model that is common for professional training providers, especially those offering tailored services and on-site delivery.

• Variable Pricing: The absence of a fixed, publicly displayed price list for all courses suggests that pricing is often customised based on several factors:
  • Course Type: Different first aid qualifications (e.g., Emergency First Aid at Work, First Aid at Work, Paediatric First Aid) have varying durations and complexities, directly influencing their cost.
  • Group Size: Training providers typically offer better per-person rates for larger groups. This is highly common for workplace training where a company might need to train multiple employees.
  • Location: While they focus on Portsmouth & Hampshire, on-site training at a client’s premises outside this immediate area might incur additional travel costs.
  • Specific Requirements: Any bespoke training needs or additional modules requested by a client could also affect the overall price.
• Online Course Pricing: The website mentions “200+ ONLINE TRAINING COURSES” but does not detail their individual or subscription pricing. Online courses are generally more accessible in terms of cost compared to in-person, instructor-led sessions due to lower overheads. Typically, online courses range from £20-£100+ depending on their depth and accreditation.
• Special Offer Pricing: They explicitly state that their Parent & Baby First Aid courses are kept at an affordable £25 per person. This is a transparent and accessible price point for a vital community service, demonstrating a commitment to making this specific training widely available. This also indicates that when they choose to, they can display direct pricing.

How to Get a Quote

For most of their in-person and corporate training, the process involves direct engagement: Alhamdtours.co.uk Review

• “BROWSE COURSES” and “BOOK A CALL”: These calls to action suggest that interested parties should either explore the course catalogue to understand options or, more directly, contact them for a tailored quote.
• Online Contact Form: The website provides an online contact form, which is the primary method for inquiries and receiving a bespoke quote. This allows them to gather specific needs (number of attendees, preferred dates, specific course type) to provide an accurate price.
• First Aid Needs Assessment: They offer a downloadable HSE-compliant template and guide for first aid needs assessment. This tool helps businesses determine their exact training requirements, which can then be used to request a precise quote. This proactive approach helps streamline the quoting process for clients.

Value for Money

Considering the core features and benefits, Firststepsfirstaid.co.uk appears to offer strong value, particularly due to:

• Paramedic-Led Training: The expertise of their instructors adds significant value that might justify a higher price point compared to providers using less experienced trainers. The quality of instruction directly impacts the effectiveness of learning and retention.
• Post-Course Support: The “Coffee & Chat Service” and Facebook community provide ongoing value, which is not typically included by all providers. This continued support can be invaluable for individuals who might need to apply their skills in real-life situations.
• Accreditation and Compliance: Ensuring that training meets regulatory standards (HSE, FAIB) is a critical investment for businesses, preventing potential fines or liabilities related to non-compliance.
• Customer Satisfaction: The 100% money-back guarantee signals confidence in their service and minimises financial risk for the client, further enhancing the perceived value.

While direct pricing is not readily available for all services, the transparency in their professional standards, client testimonials, and unique support services suggest that Firststepsfirstaid.co.uk aims to provide a premium and comprehensive training experience that justifies its cost. Potential clients should contact them directly to obtain a specific quote tailored to their needs.

How to Cancel Firststepsfirstaid.co.uk Subscription

While Firststepsfirstaid.co.uk primarily offers one-off training courses and services, the mention of “200+ ONLINE TRAINING COURSES” and an “Easy to Use LMS” suggests there might be subscription-based access for organisations to their e-learning catalogue or ongoing compliance tracking. For clarity, we’ll address cancellation from both perspectives: one-off course refunds and potential LMS/online training subscriptions.

Cancelling a One-Off Course Booking

For their in-person first aid courses, cancellations are typically handled as per their refund policy, which is stated as a “100% Money Back Guarantee!” for unsatisfied customers.

• Unsatisfaction Guarantee: If a customer is genuinely unsatisfied with the service, the website explicitly states they offer a full refund. This implies a straightforward process.
• General Cancellation Policy (Assumed): While not detailed on the homepage, standard practice for training providers usually involves:
  • Notice Period: A minimum notice period (e.g., 7, 14, or 30 days) is often required for a full refund if a client needs to cancel a booking for reasons other than dissatisfaction (e.g., unforeseen circumstances).
  • Partial Refunds/Transfers: Cancellations made within a shorter notice period might result in a partial refund or the option to transfer the booking to a different date or delegate.
  • No-Shows: Typically, no refunds are given for participants who do not attend the scheduled course without prior notice.
• Action Steps for One-Off Course Cancellation/Refund:
  1. Contact Them Directly: The most effective method is to contact First Steps First Aid via their listed phone number (02394 422000) or their online contact form.
  2. State Your Reason: Clearly explain whether you are cancelling due to dissatisfaction (invoking the money-back guarantee) or due to other reasons (e.g., a change of plans).
  3. Provide Booking Details: Have your booking reference, course date, and participant names ready to expedite the process.
  4. Follow Their Instructions: They will guide you through the necessary steps for the refund or cancellation.

Cancelling an Online Training/LMS Subscription

If Firststepsfirstaid.co.uk offers subscription-based access to its 200+ online courses or its LMS for businesses, the cancellation process would typically follow a different protocol. Tokenstudio.co.uk Review

• Check Terms and Conditions: The first step would be to review the specific terms and conditions or service agreement provided at the time of purchase or subscription signup. This document should detail the cancellation policy for recurring services.
• Common Subscription Cancellation Practices:
  • Dashboard Access: Many online platforms allow users to cancel subscriptions directly through a client dashboard or account management portal.
  • Email Request: An email to their support or sales team (often specified in the terms) might be required to initiate cancellation.
  • Notice Period: A notice period (e.g., 30 days) might be required before the next billing cycle to avoid being charged for another period.
  • Prorated Refunds: Some subscriptions might offer prorated refunds if cancelled mid-cycle, while others may simply terminate access at the end of the current paid period.
• Action Steps for Subscription Cancellation (if applicable):
  1. Log into Your LMS Account: If you have a client login for the LMS, explore the account settings or billing section for a cancellation option.
  2. Contact Customer Service: If no self-service option is available, use the provided contact details (phone, email, contact form) to request cancellation.
  3. Confirm Cancellation: Ensure you receive confirmation that your subscription has been successfully cancelled to avoid future charges.
  4. Review Final Statement: Check your next billing statement to confirm no further charges have been applied.

It’s always prudent to keep records of all communication regarding cancellations, including dates, times, and names of individuals spoken to, particularly for services involving financial transactions. Given their commitment to customer satisfaction and clear communication on other aspects, one would expect a reasonable and transparent cancellation process for all their offerings.

Firststepsfirstaid.co.uk vs. Competitors

When evaluating Firststepsfirstaid.co.uk, it’s helpful to stack it up against some of its primary competitors in the UK first aid training market. The landscape is quite diverse, ranging from large national charities to other accredited independent providers.

Key Competitors in the UK First Aid Training Market

The main players in this sector include:

• St John Ambulance: Arguably the most well-known and respected first aid charity in the UK. They offer a vast array of courses, extensive national reach, and highly recognised certifications.
• British Red Cross: Another major charitable organisation with a strong presence in first aid training, known for its practical approach and humanitarian values. They also have broad national coverage.
• Smaller, Local Accredited Providers: Numerous independent companies (like First Steps First Aid) are accredited by bodies such as FAIB or Qualsafe Awards, offering localised services, often with more personalised training.
• Private Training Companies (e.g., Nuco Training, Qualsafe Awards Centres): Networks or direct providers offering regulated qualifications, often catering to corporate clients.

Differentiating Factors of Firststepsfirstaid.co.uk

Firststepsfirstaid.co.uk carves out its niche with several distinguishing features that set it apart from the broader competition, especially against the large charitable organisations.

• Paramedic-Led Training (Major Differentiator): This is where First Steps First Aid truly stands out. While St John Ambulance and British Red Cross have excellent instructors, not all are active paramedics with frontline experience. First Steps First Aid’s commitment to using only current, HCPC-regulated paramedics ensures that the training is grounded in real-world, up-to-date medical knowledge and practical application. This can lead to a more dynamic, insightful, and credible learning experience. This offers an advantage in terms of practical relevance and instructor authority.
  • Statistic: A survey by the Resuscitation Council UK indicated that practical, scenario-based training significantly increases confidence in performing first aid. Paramedic-led sessions are inherently more geared towards realistic scenarios.
• Localised, Personalised Service: While the big charities offer national coverage, Firststepsfirstaid.co.uk focuses on Portsmouth & Hampshire. This local specialisation often means more flexible scheduling, potentially smaller class sizes, and a more personalised approach tailored to local business needs. Testimonials often praise the “friendly, professional and sensitive to individual’s needs” approach, which is easier to maintain with a more focused operation.
• Unique Post-Course Support: The “Coffee & Chat Service” and the private Facebook community are unique offerings. Neither St John Ambulance nor the British Red Cross typically offer such explicit, ongoing pastoral care or community platforms for participants after course completion. This demonstrates a higher level of client care and ongoing engagement.
• Community Engagement Initiatives: Their partnership with Shaping Portsmouth to provide free first aid training for local small businesses is a notable community initiative. While larger charities also engage in community work, this specific, localised example highlights their commitment to the region.
• 100% Money-Back Guarantee: While some larger providers might offer rescheduling or credit, a full, unconditional money-back guarantee for dissatisfaction is a powerful statement of confidence that isn’t universally matched.

Competitive Advantages Against Large Charities

• Agility: Being a more focused independent provider, First Steps First Aid can potentially be more agile in adapting course content, scheduling, and responding to client needs compared to larger, more bureaucratic organisations.
• Specific Instructor Expertise: The guarantee of paramedic instructors is a consistent quality measure that might not be uniform across all trainers in very large organisations.
• Tailored Approach: For businesses in the Portsmouth/Hampshire area, First Steps First Aid can likely offer a more tailored, on-site training solution with greater flexibility.

Considerations Compared to Competitors

• Brand Recognition: St John Ambulance and British Red Cross have unparalleled brand recognition and trust, built over centuries. While First Steps First Aid has strong local credibility, it doesn’t carry the same national weight.
• National Reach: For organisations with branches across the UK, the national footprint of the larger charities might be more convenient for centralised training management.
• Course Volume/Diversity: While First Steps First Aid offers 200+ online courses, the sheer volume and niche specialisations available from the largest providers might still be broader in specific areas.

In summary, Firststepsfirstaid.co.uk distinguishes itself through its consistent use of paramedic instructors, its strong focus on customer care and post-training support, and its commitment to the local community. For businesses and individuals within their geographical reach who prioritise expert-led, personalised, and supportive training, they present a compelling alternative to the larger national providers. Merityre.co.uk Review

FAQ

What is Firststepsfirstaid.co.uk?

Firststepsfirstaid.co.uk is a United Kingdom-based provider of accredited first aid training courses, primarily serving Portsmouth and Hampshire, offering both in-person paramedic-led training and over 200 online courses.

Is Firststepsfirstaid.co.uk legitimate?

Yes, Firststepsfirstaid.co.uk appears to be a legitimate first aid training provider, evidenced by its clear accreditation with the First Aid Industry Body (FAIB) and instructors regulated by the Health and Care Professions Council (HCPC), along with numerous positive client testimonials and established partnerships.

Who are the instructors at Firststepsfirstaid.co.uk?

All instructors at Firststepsfirstaid.co.uk are current, registered paramedics regulated by the Health and Care Professions Council (HCPC), ensuring high-quality, evidence-based, and practical training.

What kind of first aid courses does Firststepsfirstaid.co.uk offer?

Firststepsfirstaid.co.uk offers a range of accredited in-person courses suitable for various industries, including Emergency First Aid at Work, First Aid at Work, and specialised Parent & Baby First Aid, alongside over 200 online training courses covering diverse subjects.

Are Firststepsfirstaid.co.uk courses accredited?

Yes, their first aid courses are accredited by the First Aid Industry Body (FAIB), ensuring they meet Health and Safety Executive (HSE) requirements for workplace first aid in the UK. Stropt.co.uk Review

Does Firststepsfirstaid.co.uk offer online courses?

Yes, Firststepsfirstaid.co.uk provides access to over 200 online training courses covering areas such as Health and Safety, Education, Safeguarding, Compliance, and Hospitality.

What is the “Coffee & Chat Service”?

The “Coffee & Chat Service” is a unique offering from Firststepsfirstaid.co.uk that provides free support to customers who may need to process or discuss their experiences after providing life support in an emergency situation.

Does Firststepsfirstaid.co.uk offer a money-back guarantee?

Yes, Firststepsfirstaid.co.uk offers a 100% money-back guarantee for any customers who feel unsatisfied with their service.

How can I book a course with Firststepsfirstaid.co.uk?

You can browse their courses online and then either book a call or complete their online contact form to inquire about booking a course.

Does Firststepsfirstaid.co.uk provide training outside of Portsmouth & Hampshire?

While their primary focus is Portsmouth & Hampshire for in-person training, it’s best to contact them directly to inquire about their geographical reach for on-site training in other areas. Their online courses are accessible anywhere. As-safar.co.uk Review

How does Firststepsfirstaid.co.uk compare to St John Ambulance?

Firststepsfirstaid.co.uk differentiates itself with its exclusive paramedic-led training and unique post-course support (Coffee & Chat, Facebook community), offering a more localised and potentially personalised experience compared to the national reach and broader instructor base of St John Ambulance.

Is there a free first aid course offered by Firststepsfirstaid.co.uk?

Yes, Firststepsfirstaid.co.uk has partnered with Shaping Portsmouth to deliver free Emergency First Aid at Work courses to local small businesses, charities, and community groups, funded by the Citrus Foundation.

What is the price of the Parent & Baby First Aid course?

The Parent & Baby First Aid course is offered at an affordable price of £25 per person.

How can I cancel a course booking with Firststepsfirstaid.co.uk?

To cancel a course booking, you should contact Firststepsfirstaid.co.uk directly via phone or their online contact form, providing your booking details and reason for cancellation.

Does Firststepsfirstaid.co.uk have a Learning Management System (LMS)?

Yes, Firststepsfirstaid.co.uk features an easy-to-use Learning Management System (LMS) that allows clients to conveniently check their team’s compliance and manage training records. Anubys.co.uk Review

Do their courses include practical sessions?

Yes, testimonials and their service description emphasize “hands-on, fun and engaging, practical training,” indicating a strong focus on real-world application of skills.

How long is the certification valid after completing a course?

While not explicitly stated for all courses on the homepage, standard first aid certifications (like Emergency First Aid at Work) are typically valid for three years in the UK. Their Facebook community offers support for this three-year period.

Can I get ongoing support after my course?

Yes, Firststepsfirstaid.co.uk offers ongoing support through its “Coffee & Chat Service” and a private Facebook community for customers, active for the three-year certification period.

What industries do Firststepsfirstaid.co.uk’s courses cater to?

They cater to various industries, including Health and Social Care, Education, Business, Hospitality, and Retail, providing tailored first aid solutions.

Where can I find free resources from Firststepsfirstaid.co.uk?

Firststepsfirstaid.co.uk offers free downloadable resources, including an HSE-compliant First Aid Needs Assessment template and guide, available on their website. Microtalk.co.uk Review