Your Ultimate Guide to Cancelling Mozilla VPN

Struggling to manage your online subscriptions can feel like a maze, and when it comes to something as important as your privacy tool, like a VPN, you want the process to be straightforward. If you’re looking to cancel your Mozilla VPN subscription, you’ve come to the right place. We’re going to walk you through everything, step-by-step, whether you subscribed directly through Mozilla, the Google Play Store, or the Apple App Store. We’ll also cover their refund policy and what actually happens once you hit that “cancel” button. My goal is to make this as clear and easy as possible, so you can make an informed decision and get it done without any headaches.

Think of this as your friendly guide to confidently managing your Mozilla VPN service. By the end of this, you’ll know exactly how to unsubscribe from Mozilla VPN, understand their policies, and what to expect next. Let’s get to it!

Why You Might Be Thinking About Cancelling Mozilla VPN

Before we jump into the “how-to,” let’s quickly chat about why someone might want to cancel their Mozilla VPN. It’s a pretty solid service, especially since it’s built on Mullvad VPN’s infrastructure, which is known for its strong privacy stance. Mozilla VPN uses the WireGuard protocol, which is fast and secure, and it generally performs well in speed tests, retaining over 88% of initial download speed. Plus, it’s great for basic protection and even torrenting thanks to its no-logs policy.

However, no service is perfect for everyone, and sometimes your needs just change. Here are some common reasons folks decide to cancel Mozilla VPN:

• Looking for More Features: While Mozilla VPN is user-friendly and great for privacy, it can be a bit basic for advanced users. It lacks features like a wide variety of server locations around 500 servers in 30+ countries compared to thousands offered by competitors or specialized servers for streaming or gaming. For example, in 2025, NordVPN offers over 8000 servers in 126 countries, which is a huge difference.
• Performance Issues Sometimes: While generally fast, some users might experience latency, especially with distant servers. Also, it only supports the WireGuard protocol, which is excellent, but some users might prefer the option of OpenVPN for certain scenarios.
• Cost vs. Value: While competitively priced, especially for its annual plan, some might find other VPNs offer more features or better long-term deals. Mozilla VPN doesn’t offer a free trial except for Android sometimes or a free version, which can be a drawback for those wanting to test it extensively before committing.
• Changes in Trust/Privacy Concerns: Occasionally, companies make decisions that raise concerns among their privacy-conscious user base. For instance, some users expressed concerns on Reddit about Mozilla’s “Privacy-Preserving Attribution” PPA feature, viewing it as a move towards data collection, leading some to cancel their subscriptions.
• Simply Not Needing It Anymore: Sometimes, your online habits change, or you might just not need a VPN for a while. It happens!
• Switching to Another Provider: You might have found another VPN service that better fits your specific needs, perhaps one with more simultaneous connections Mozilla VPN allows up to five, while some competitors offer more, or even unlimited or better streaming unblocking capabilities.

Whatever your reason, cancelling your subscription is your right, and it should be a straightforward process. Let’s get into how you can do it.

Step-by-Step Guide: How to Cancel Mozilla VPN on Desktop Via Mozilla Account Page

If you signed up for Mozilla VPN directly through their website, the easiest way to manage and cancel your Mozilla VPN subscription is through your Mozilla account page. This is usually the go-to method for most users. How to Cancel Your Proton VPN Subscription and Reclaim Your Privacy (and Your Wallet!)

Here’s exactly how you do it:

1. Open Your Web Browser: Fire up your favorite web browser – doesn’t have to be Firefox, any browser will do the trick.
2. Go to Your Mozilla Accounts Page: Type in accounts.mozilla.com in your address bar and hit Enter. This is your central hub for all things related to your Mozilla services.
3. Sign In: You’ll need to sign in to your Mozilla account using your email address and password. If you’ve forgotten your password, there should be a “Forgot password” link to help you out.
4. Navigate to Subscriptions: Once logged in, look for a section labeled “Paid Subscriptions” or “Subscriptions and Payments.” It should be pretty easy to spot. This is where all your active Mozilla subscriptions, including Mozilla VPN, are listed.
5. Find Your Mozilla VPN Subscription: In the list of your subscriptions, locate your Mozilla VPN entry. Next to it, you’ll typically see a “Manage” or “Cancel” button.
6. Click “Cancel” or “Manage”: Go ahead and click that button. If it’s “Manage,” it will likely take you to another page where the cancellation option will be available.
7. Follow On-Screen Instructions: Mozilla will then guide you through a few more steps. This might involve confirming your decision, and they might even ask you for feedback on why you’re cancelling. Be honest or just click through – it’s up to you.
8. Confirm Cancellation: Make sure you see a confirmation message that your subscription has been cancelled and that auto-renewal has been turned off. This is crucial! Your Mozilla VPN service will continue to work until the end of your current billing period, but you won’t be charged again.

And that’s it! You’ve successfully cancelled your Mozilla VPN subscription through the web.

Step-by-Step Guide: How to Cancel Mozilla VPN from the Mozilla VPN App

You can also initiate the cancellation process right from within the Mozilla VPN application itself, which is super convenient if you’re already on your computer or phone and have the app open.

Here’s how to do it through the app: How to Cancel Your Fi Membership: A Straightforward Guide

1. Open the Mozilla VPN App: Launch the Mozilla VPN application on your desktop or mobile device.
2. Go to Settings: Look for the Settings icon it often looks like a gear or three horizontal lines/hamburger menu. Click or tap on it.
3. Select “Account”: Within the Settings menu, you should find an “Account” option. Select this to view your subscription details. You might need to sign in again here if you haven’t recently.
4. Find “Manage Subscription”: On the Account screen, you’ll see more details about your subscription. At the bottom, there should be a “Manage subscription” button. Click or tap this.
5. Redirect to Mozilla Accounts Page or App Store: This action will likely take you to your Mozilla accounts Subscriptions page in a web browser. If you subscribed via Google Play or Apple App Store, it will redirect you to the subscription management page for that respective store.
6. Complete Cancellation: Once you’re on the correct subscription management page either Mozilla’s website or your app store, you’ll then need to locate and select the cancellation option for your Mozilla VPN subscription and follow any remaining on-screen prompts.

Remember, cancelling your subscription will disable the auto-renewal feature, meaning you won’t be charged for future billing cycles. Your VPN service will remain active until the end of your current paid period.

Cancelling Your Mozilla VPN Subscription on Mobile Android & iOS

If you originally subscribed to Mozilla VPN through your phone or tablet, the cancellation process works a bit differently because your subscription is managed by the app store, not directly by Mozilla. This means you’ll need to go through either Google Play for Android devices or the Apple App Store for iOS devices.

For Google Play Store Subscriptions

If you’re an Android user, your subscription is tied to your Google Play account. Here’s how to stop future payments:

1. Open the Google Play Store App: Find and tap the Google Play Store icon on your Android device.
2. Tap Your Profile Icon: In the top-right corner, you’ll see your profile picture or initial. Tap on it.
3. Go to “Payments & subscriptions”: From the menu that appears, select “Payments & subscriptions.”
4. Select “Subscriptions”: On the next screen, tap “Subscriptions” to see all your active app subscriptions.
5. Find Mozilla VPN: Scroll through the list until you find “Mozilla VPN.” Tap on it.
6. Tap “Cancel subscription”: You’ll see details about your subscription, along with a “Cancel subscription” button. Tap this.
7. Follow On-Screen Prompts: Google Play will ask for a reason for cancellation and a final confirmation. Complete these steps.

Once confirmed, your Mozilla VPN subscription will be marked for cancellation, and it won’t renew after the current billing cycle ends. You’ll still have access to the VPN until that date. Mastering Your Facebook Login with a VPN: A Complete Guide

For Apple App Store Subscriptions

For those with an iPhone or iPad, your Mozilla VPN subscription is handled by Apple. Here’s how to cancel it:

1. Open the Settings App: Go to your device’s “Settings” app the gear icon.
2. Tap Your Name: At the very top of the Settings menu, tap on your name/Apple ID.
3. Select “Subscriptions”: On the Apple ID screen, tap “Subscriptions.” You might need to sign in with your Apple ID.
4. Find Mozilla VPN: In your list of subscriptions, locate and tap on “Mozilla VPN.”
5. Tap “Cancel Subscription”: You’ll see the details of your subscription. Tap the “Cancel Subscription” button. If you don’t see a “Cancel Subscription” button, it means the subscription is already cancelled and won’t renew.
6. Confirm: Confirm your cancellation when prompted.

Just like with Google Play, your Mozilla VPN service will continue to be active until the end of your current billing period, but it won’t auto-renew.

Understanding Mozilla VPN’s Refund Policy: Getting Your Money Back

You’ve cancelled, but what if you just subscribed and realized it’s not for you? This is where the refund policy comes in. Good news: Mozilla VPN offers a 30-day money-back guarantee. This means you can try out the service risk-free, and if you’re not satisfied, you can request a full refund within 30 days of your initial purchase. This is pretty standard practice for many VPN providers, giving users peace of mind.

However, there are a few important things to keep in mind: How to Cancel a Facebook Pay (Now Meta Pay) Transaction: Your Full Guide

• Direct Purchases vs. App Stores: If you bought Mozilla VPN directly through their website, the refund process is usually straightforward by contacting their support. If you purchased it through an app market like the Apple App Store or Google Play Store, your purchase is subject to that specific app market’s rules. While Mozilla still offers the 30-day guarantee for these, the process might be slightly different.
• Google Play Store Purchases: For Google Play users, the support team will typically require your order ID to process your refund. Make sure you have this handy. you can usually find it in your Google Store receipt or order history.
• Apple App Store Purchases: If you bought your subscription via Apple, your refund request will go through Apple’s own terms and conditions for terminations. You’ll generally need to contact Apple Support directly for these refunds.

How to Request a Refund:

Through the Mozilla VPN App:

1. Open Mozilla VPN and tap the Settings icon.
2. Scroll down and tap Help.
3. Tap Contact us.
4. Fill out the form. For the “Subject” field, you can enter “Refund Request.” In the “Description of issue” field, clearly state that you are requesting a refund under the 30-day money-back guarantee. If you bought through Google Play, remember to include your Order ID here.
5. Tap the Send button. You should typically see the refund processed back to your card within 5-10 business days.

Through the Mozilla VPN Support Knowledge Base Web:

1. Visit the Mozilla VPN support Knowledge Base and look for a “Get support” or “Contact Support” banner.
2. You’ll likely be prompted to sign in with your Mozilla account.
3. Fill in the “Contact Support” form. Under “What do you need help with?”, select “Payments & Billing.”
4. Enter “Refund Request” in the “Subject” field.
5. Click Submit. Their team will get back to you to assist with the refund process.

Make sure to initiate this request within that 30-day window! Once you’re outside of it, a refund based on dissatisfaction is typically no longer an option.

What Happens After You Cancel Your Mozilla VPN Subscription?

So, you’ve made the decision and cancelled your subscription. What actually happens next? It’s a common question, and it’s good to know what to expect.

1. Service Continues Until Billing Cycle Ends: The most important thing to understand is that cancelling your subscription doesn’t immediately cut off your VPN access. Instead, it disables the auto-renewal feature. This means your Mozilla VPN service will continue to function normally for the remainder of your current paid subscription period. For example, if you pay monthly on the 10th and cancel on the 15th, you’ll still have VPN access until the 9th of the next month.
2. No Further Charges: Once your current billing period ends, you won’t be charged again, and your VPN service will cease to function. This is the main goal of cancellation, right?
3. Mozilla Account Remains Active: Cancelling your Mozilla VPN subscription will not delete your Mozilla account. Your Mozilla account is separate and is used for other Mozilla services you might use, like Firefox Sync. If you want to delete your entire Mozilla account, that’s a different process altogether.
4. No Impact on Other Mozilla Services: If you use other Mozilla products or services tied to your Mozilla account like Firefox browser, Pocket, or Firefox Relay, those will remain unaffected and continue to work as usual.
5. Your Data Policy: Mozilla VPN maintains a strict no-logs policy, meaning they don’t record your network activities or keep logs that could identify you, and this is reinforced by their partnership with Mullvad VPN. While cancelling, your personal account details remain on your Mozilla account unless you specifically request account deletion.

In short, you get to enjoy the VPN service you paid for until the very last day of your current subscription, then it just quietly fades away without any new charges.

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Things to Consider Before You Cancel Your Mozilla VPN

Before you definitively hit that cancel button, it’s worth taking a moment to think through a few things. Sometimes, a quick fix or a different perspective can save you the hassle of switching or going without a VPN.

• Troubleshooting First? Is there a specific issue driving your decision? Maybe slow speeds, connection drops, or a specific website not working? Mozilla VPN is generally known for its ease of use and solid performance. Sometimes, a simple reinstall, switching servers, or checking your internet connection might resolve the problem. If you haven’t already, check their support resources.
• Your Privacy Needs: Why did you get a VPN in the first place? If it was for enhanced online privacy and security, remember that even basic VPN protection is often better than none, especially on public Wi-Fi or when you want to keep your browsing habits away from your Internet Service Provider ISP. Mozilla is a brand with a strong reputation for privacy, and their VPN reflects that with features like a no-logs policy and WireGuard protocol.
• Value of the Service: Mozilla VPN is priced competitively, especially its annual plan. While it might not have the most extensive server network around 500 servers in 30+ countries or advanced features compared to some competitors, it offers a reliable and secure connection for most daily tasks. Is the slight difference in cost worth losing the peace of mind it provides?
• Device Coverage: Mozilla VPN allows up to five simultaneous connections, which is decent for individual users and small families. Are you planning to switch to a VPN that offers fewer connections, which might impact other devices you use?
• App Store Subscriptions: Remember that if you subscribed via Google Play or Apple App Store, the billing is handled by them. Ensure you follow the correct cancellation steps for those platforms to avoid future charges, as simply uninstalling the app won’t cancel the subscription.

Taking a moment to weigh these points might help you decide if cancelling is truly the best step for you right now, or if there’s a simpler solution that keeps you protected.

Frequently Asked Questions

Can I get a refund if I cancel Mozilla VPN?

Yes, you generally can! Mozilla VPN offers a 30-day money-back guarantee for all subscriptions. If you cancel within 30 days of your initial purchase because you’re not satisfied, you can request a full refund. The process for requesting a refund varies slightly depending on whether you purchased directly from Mozilla’s website or through an app store like Google Play or Apple App Store, but the guarantee still applies. You’ll typically contact their support or use the in-app help feature to initiate the refund.

What’s the difference between canceling and uninstalling Mozilla VPN?

This is a crucial distinction! Cancelling your Mozilla VPN subscription means you are stopping the auto-renewal of your service, preventing future charges. Your VPN service will remain active until the end of your current paid billing period. Uninstalling the Mozilla VPN app from your device simply removes the software, but it does not cancel your subscription. If you only uninstall the app without cancelling the subscription, you will continue to be charged for the service even though you’re not using it. Always make sure to follow the cancellation steps outlined above to avoid unwanted charges. How to Easily Cancel Your Europa Universalis IV Subscription on Steam

Will my internet speed be affected after canceling?

After your Mozilla VPN subscription officially ends i.e., once your current paid period runs out and the service stops, your internet speed will revert to whatever it was before you started using the VPN. While VPNs can sometimes introduce a small amount of overhead, Mozilla VPN is generally known for its good speeds, retaining more than 88% of initial download speed during tests. So, after cancellation, you shouldn’t notice any negative impact on your raw internet speed. it will simply be your regular ISP speed.

How long does it take for cancellation to be effective?

When you cancel your Mozilla VPN subscription, the cancellation itself is usually effective immediately in terms of stopping future auto-renewals. However, your access to the VPN service will typically continue until the very end of your current paid billing cycle. So, if you paid for a month and cancel halfway through, you’ll still have VPN access for the remaining half of that month. You won’t be charged again after your current period expires.

Can I reactivate my Mozilla VPN subscription later?

Yes, you can usually reactivate your Mozilla VPN subscription if you change your mind later. Since cancelling primarily stops auto-renewal and doesn’t delete your Mozilla account, you can typically log back into your Mozilla account or the Mozilla VPN app and resubscribe. You would simply start a new subscription, which might involve choosing a new plan or re-entering payment details.

Can I cancel Mozilla VPN if I subscribed via a third-party store?

Yes, but the cancellation process will go through that specific third-party store, not directly with Mozilla. If you subscribed via the Google Play Store for Android or the Apple App Store for iOS, you must manage and cancel your subscription directly through those respective app stores’ subscription management settings. Mozilla’s website or app will usually redirect you to the correct place.

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