youfibre.com FAQ

What is YouFibre.com?

YouFibre.com is the official website for YouFibre, an internet service provider based in the UK that offers high-speed full-fiber broadband, Wi-Fi enhancement solutions (YouMesh), and Voice Over Internet Protocol (VoIP) phone services (YouPhone) to residential and business customers.

Is YouFibre a legitimate company?

Yes, YouFibre is a legitimate company.

It is registered in England as “YouFibre Limited” with company number 12359292, and its registered address is publicly available on its website.

What kind of internet does YouFibre offer?

YouFibre offers full-fiber (Fibre-to-the-Premises, FTTP) broadband, meaning fiber optic cables run directly into your home or business for ultra-fast and reliable internet connectivity. youfibre.com Complaints & Common Issues

Does YouFibre have contracts?

YouFibre offers “Fixed-Price Broadband Plans” which are typically for an 18-month period, indicating a contract.

However, they emphasize “No contract” meaning there are no in-contract price rises.

What is “NO in-contract price rises”?

“NO in-contract price rises” is a core promise from YouFibre, meaning that the price you agree to pay for your broadband service will not increase during the 18-month fixed-price period of your contract.

What is YouMesh?

YouMesh is YouFibre’s Wi-Fi enhancement solution designed to improve Wi-Fi coverage throughout your entire home, eliminating dead zones. It is offered as an add-on service.

How much does YouMesh cost?

YouMesh costs £8 per month, per unit. Is Uvuclub.com a Scam?

There is also a YouMesh Pro option for £15 per month, per unit, designed for higher-speed packages.

What is YouPhone?

YouPhone is YouFibre’s Voice Over Internet Protocol (VoIP) home phone service, which allows you to make calls over your internet connection instead of a traditional landline.

What YouPhone plans are available?

YouPhone offers three plans: “Free unlimited evening & weekend UK landline calls” (£5/month), “Free unlimited UK landline calls” (£10/month), and “Unlimited calls to UK landline & mobiles” (£15/month).

Does YouFibre offer 24/7 customer service?

Yes, YouFibre states on its homepage that it offers “24/7 Customer Service” and promises interaction with “flesh and blood humans” instead of bots.

How can I contact YouFibre customer support?

You can contact YouFibre customer support via phone (separate numbers for Sales, Business, and Support) or through their “Chat Now” live chat feature available on their website. Uvuclub.com Review & First Look

Does YouFibre have a “Price Match Promise”?

Yes, YouFibre explicitly states on its homepage that it offers a “PRICE MATCH PROMISE” to new customers.

Can YouFibre buy out my existing contract?

Yes, YouFibre offers an “EXISTING CONTRACT BUY-OUT” as an incentive to help customers switch from their current broadband provider without incurring early termination fees.

Where can I find YouFibre’s terms and conditions?

Links to YouFibre’s “offer terms” and general “Terms and conditions” are clearly provided at the bottom of their homepage and within relevant sections of the site.

Does YouFibre have a social tariff?

Yes, YouFibre has a “Social Tariff” designed to provide more affordable broadband options for eligible low-income households.

A link to this tariff is available on their homepage. premiumfoot.com FAQ

How do I check if YouFibre is available in my area?

The YouFibre homepage has a prominent section where you can check availability by entering your address, usually under a heading like “Are we right up your street?” or “Check Availability.”

What types of broadband packages does YouFibre offer?

While specific package names (like You150, You1000, You2000, You8000) are mentioned in relation to YouMesh compatibility, the homepage directs users to check availability for detailed product retrieval, suggesting a range of speed tiers.

Does YouFibre cater to businesses?

Yes, YouFibre has a dedicated section for “Business Broadband,” indicating they offer services tailored for commercial clients in addition to residential customers.

How old is the youfibre.com domain?

The youfibre.com domain was created on June 19, 2019, making it over five years old as of 2024.

Are there any hidden fees with YouFibre?

Based on their homepage promises of “Fixed-Price Broadband Plans” and transparency regarding add-on costs for YouMesh and YouPhone, YouFibre aims to be upfront about all charges, minimizing hidden fees. Is visahero.com Safe to Use?

However, always review the full terms and conditions for complete details.