Yayzi.co.uk Reviews

Based on checking the website, Yayzi.co.uk presents itself as a UK-based internet service provider ISP specializing in “stupidly fast” MultiGig full-fibre broadband.

They emphasize high download and upload speeds, reliable connections, and customer support, positioning themselves as a strong competitor in the UK’s broadband market.

Their offerings extend beyond just broadband, including mobile SIM plans and refurbished mobile phones.

This review will delve into the various aspects of their services, from advertised speeds and router technology to pricing structures and customer benefits, providing a comprehensive overview to help you determine if Yayzi is the right fit for your connectivity needs.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding Yayzi’s MultiGig Full Fibre Broadband

When Yayzi talks about “MultiGig” and “Full Fibre,” they’re tapping into the cutting edge of internet connectivity. It’s not just marketing hype.

It’s a fundamental shift in how internet is delivered to your home.

The Power of Full Fibre Optics

Unlike traditional copper-based broadband ADSL or even Fibre-to-the-Cabinet, FTTC, full fibre also known as Fibre-to-the-Premises, FTTP means fibre optic cables run directly into your home. This eliminates the slowdowns caused by copper, which significantly degrades signal quality over distance.

• Reduced Latency: Fibre optics transmit data using light signals, leading to minimal delay latency. This is crucial for activities like online gaming, video conferencing, and real-time applications where every millisecond counts.
• Symmetrical Speeds: While traditional broadband often has much slower upload speeds than download speeds, full fibre can deliver near-symmetrical or even perfectly symmetrical speeds. For instance, Yayzi offers packages like “900 Plus” with 900Mbps download and 900Mbps upload. This is a must for content creators, remote workers, and anyone frequently uploading large files, backing up data, or participating in high-quality video calls.
• Future-Proofing: As data demands continue to grow, full fibre infrastructure is built to handle increasing bandwidth requirements for decades to come. It’s not just about today’s needs. it’s about tomorrow’s innovations.

What MultiGig Truly Means

MultiGig refers to internet speeds exceeding 1 Gigabit per second Gbps. For most of the UK, 1 Gbps has been the high-water mark for residential broadband. Yayzi aims to push past that.

• Breaking the 1Gbps Barrier: Yayzi explicitly states they offer speeds “up to 2.3 Gbps,” which is 24x faster than standard broadband. This isn’t just a slight bump. it’s a massive leap in capability. Imagine downloading a 50GB game in minutes rather than hours, or streaming multiple 4K videos simultaneously without a single buffer.
• Real-World Application: While a single device might not always utilize 2.3 Gbps, MultiGig speeds are invaluable for households with:
  • Numerous Devices: Yayzi claims their connection can handle “more than 75 devices.” This isn’t an exaggeration with smart homes, multiple laptops, gaming consoles, streaming sticks, and IoT devices all vying for bandwidth.
  • Data-Intensive Activities: Large file transfers, cloud backups, 4K/8K streaming, virtual reality VR, and advanced online gaming all benefit immensely from the sheer capacity of MultiGig.
  • Shared Bandwidth: The more users and devices on your network, the more your bandwidth is shared. Higher overall speeds ensure that even with heavy usage, everyone enjoys a smooth experience.

Network Infrastructure: GPON vs. XGS-PON

Yayzi highlights its use of both GPON and XGS-PON technologies, indicating their network is designed for high performance and scalability.

• GPON Gigabit Passive Optical Network: This is a widely adopted standard for fibre networks, capable of delivering up to 2.5 Gbps downstream to you and 1.25 Gbps upstream from you. Many of Yayzi’s “Pro” plans appear to use GPON areas only, suggesting their infrastructure is robust for current high-speed demands.
• XGS-PON 10 Gigabit Symmetrical Passive Optical Network: This is the next-generation evolution, offering significantly higher symmetrical speeds – up to 10 Gbps both downstream and upstream. Yayzi’s top-tier “Pro+” plans 1.2 Gig Pro+, 2.3 Gig Pro+ explicitly state availability in “XGS-PON Areas.” This demonstrates their commitment to future-proofing and delivering the absolute fastest speeds available in the market today. If you’re in an XGS-PON area, you’re getting some of the most advanced residential broadband technology available.

Deep Dive into Yayzi’s Broadband Packages

Yayzi offers a range of broadband packages, all on an 18-month contract, designed to cater to different speed requirements and budgets.

Let’s break down the key features and differences between their offerings.

1. 900 Plus Package

• Monthly Cost: £35.00/month
• Contract Length: 18 months
• Speeds:
  • Download: 900Mbps
  • Upload: 900Mbps
• Technology Areas: GPON and XGS-PON Areas
• Included Router: Free yFi 6 Router TP-Link EX230v – 1Gbps capable
• Setup Fee: No Setup Fee, Free installation
• Speed Guarantee: 700 Mbps via wired connection
• Key Features:
  • Full Fibre Connection
  • No In-Contract Price Rises
  • Static IP Address: £2/month extra
  • Speed Boost: Requires “pro router” for speed boost, fee may apply. This seems to imply the base router isn’t fully capable of sustained 900Mbps in all scenarios, or that a future upgrade might push it further.

This package is positioned as a strong entry point into high-speed fibre, offering near-gigabit symmetrical speeds at a competitive price, especially with no upfront setup fee.

The “Speed Boost” note is something to watch for, as it might incur additional costs to maximize the potential of the line.

2. 1.2 Gig Pro Package

• Monthly Cost: £39.00/month
  • Download: 1.2Gbps
  • Upload: 1Gbps
• Technology Areas: GPON Areas Only
• Included Router: yFi 6 Pro Router TP-Link EX820v – 2.5Gb Capable Router
• Setup Fee: £99 Pro Setup Fee one-off
• Speed Guarantee: 900 Mbps via wired connection
  • Static IP Address: Included in plan
  • Speed Boost: Upgrade or downgrade your plan on demand with Boost.

This package steps up to MultiGig speeds, offering a notable increase in download speed. Terravision.eu Reviews

The inclusion of the more capable “Pro Router” and a static IP address are significant benefits, though they come with a £99 upfront fee.

This package seems ideal for power users who need more than 1Gbps download but may not require symmetrical uploads.

3. 2 Gig Pro Package

• Monthly Cost: £50.00/month
  • Download: 2Gbps
• Speed Guarantee: 1.9 Gbps via wired connection

For an additional £11 over the 1.2 Gig Pro package, you get a substantial jump in download speed to a full 2Gbps.

The upload speed remains at 1Gbps, making this still an asymmetrical offering.

This is for the ultimate download enthusiasts, large households, or those running very bandwidth-intensive applications.

4. 1.2 Gig Pro+ Package

*   Upload: 1.2Gbps

• Technology Areas: XGS-PON Areas

This package offers symmetrical 1.2Gbps speeds, a significant upgrade for upload-heavy users, and is available exclusively in XGS-PON areas. At the same price as the 1.2 Gig Pro, if you’re in an XGS-PON enabled area, this is clearly the superior choice due to the increased upload bandwidth.

5. 2.3 Gig Pro+ Package

*   Download: 2.3Gbps
*   Upload: 2.3Gbps

This is Yayzi’s flagship package, offering symmetrical 2.3Gbps speeds, making it one of the fastest residential broadband offerings in the UK. Again, this is exclusive to XGS-PON areas. For only £11 more than the 2 Gig Pro, and with symmetrical uploads, this is the ultimate package for those who demand the absolute best and have the infrastructure to support it.

Common Benefits Across All Packages:

• 18-Month Contract: A standard contract length in the industry, offering a balance of stability and flexibility.
• Full Fibre Connection: All packages are built on the superior full fibre technology.
• No In-Contract Price Rises: This is a major selling point and provides peace of mind against unexpected bill hikes during the contract period. In a market where price increases are common, this is a significant advantage.
• Speed Guarantee: Yayzi offers a wired speed guarantee, and a £20 credit if they can’t restore expected speeds within 60 days of a reported problem. This shows confidence in their network and commitment to customer service.

Router Technology and Wi-Fi Performance

Yayzi provides two main router options, the yFi 6 Router and the yFi 6 Pro Router, both leveraging Wi-Fi 6 technology.

Understanding these devices is crucial for maximizing your broadband speeds, especially wirelessly.

yFi 6 Router TP-Link EX230v

• Included with: 900 Plus package
• Capabilities:
  • Built with the latest Wi-Fi 6 technology.
  • Offers fast and reliable dual-band connectivity.
  • Features a Gigabit WAN port and 3x Gigabit LAN ports.
• Wired Speed Capability: 1Gbps capable router.
• Expected WiFi Speed: 300 – 500Mbps in the same room.
• Why it Matters: Wi-Fi 6 802.11ax is a significant upgrade from older Wi-Fi 5 802.11ac. It offers:
  • Higher Speeds: More efficient data encoding, allowing for higher theoretical throughput.
  • Better Performance in Congested Environments: Technologies like OFDMA Orthogonal Frequency-Division Multiple Access allow the router to communicate with multiple devices simultaneously, reducing latency and improving overall network efficiency, especially in busy homes with many connected devices.
  • Improved Battery Life for Devices: Target Wake Time TWT allows devices to schedule check-ins with the router, conserving battery life.
• Considerations: While capable of 900Mbps wired speeds, the “Expected WiFi Speed” of 300-500Mbps highlights a common reality: wireless speeds are almost always slower than wired connections. This is due to interference, distance, walls, and the limitations of your devices’ Wi-Fi adapters. The 1Gbps WAN port on this router means it can theoretically handle up to 1Gbps input, perfectly matching the 900Mbps package.

yFi 6 Pro Router TP-Link EX820v

• Included with: 1.2 Gig Pro, 2 Gig Pro, 1.2 Gig Pro+, and 2.3 Gig Pro+ packages.
  • Cutting-edge device with the latest Wi-Fi 6 technology.
  • Effortlessly supports all your smart devices with dual-band connectivity.
  • Features a 2.5 Gigabit WAN port, 1x 2.5 Gigabit LAN port, and 3x Gigabit LAN ports.
• Wired Speed Capability: 2.5Gb Capable Router.
• Expected WiFi Speed: 500 – 900Mbps in the same room.
• Pro Setup Fee: The £99 one-time fee for Pro packages covers this router and a MultiGig-capable Optical Network Terminal ONT.
• Why it Matters: The key differentiator here is the 2.5 Gigabit WAN port and the 2.5 Gigabit LAN port.
  • Future-Proofing for MultiGig: This router is designed to handle input speeds greater than 1Gbps, making it essential for packages like the 1.2 Gig Pro, 2 Gig Pro, and 2.3 Gig Pro+. Without a 2.5Gbps WAN port, a 2Gbps internet connection would be bottlenecked at the router itself.
  • Direct MultiGig Connections: The 2.5 Gigabit LAN port allows you to connect a single high-bandwidth device like a powerful gaming PC, a network-attached storage NAS device, or a high-end workstation directly via Ethernet to get speeds exceeding 1Gbps. This is where you’ll see the true benefit of the higher packages.
• Wireless Performance: The “Expected WiFi Speed” of 500-900Mbps is excellent for Wi-Fi, again emphasizing the “same room” condition. To hit the higher end of this range, your devices also need to support Wi-Fi 6 and ideally have robust internal antennas.

Important Wi-Fi Considerations:

• Wired vs. Wireless: Yayzi clearly states, “Our advertised speeds reflect the maximum performance achievable through a single wired Ethernet connection to the router we provide. WiFi speeds are generally slower than wired connections.” This is a crucial point that many customers misunderstand. If you want the full speed, a wired connection is king.
• Device Limitations: Your actual Wi-Fi experience is also limited by the Wi-Fi capabilities of your connecting devices laptops, phones, smart TVs. An older device with Wi-Fi 4 or 5 won’t fully utilize a Wi-Fi 6 router’s potential.
• Bandwidth Sharing: “Your bandwidth is shared among all connected devices.” This simple statement underscores the value of higher speeds in busy households. If you have multiple people streaming, gaming, and video calling simultaneously, a 2.3 Gig connection provides a much larger pipe, ensuring everyone gets a smoother experience even if no single device is hitting the maximum speed.
• Aginet App: Yayzi mentions the Aginet App to “check the download speed to your hub.” This is a helpful tool for self-diagnostics, allowing users to verify if their router is receiving the advertised speeds, separating router performance from in-home Wi-Fi issues.

In summary, Yayzi provides modern, capable routers that are essential for their MultiGig offerings. Wallpapersales.co.uk Reviews

However, managing customer expectations regarding wireless speeds, and promoting the use of wired connections for critical applications, is key to customer satisfaction.

The upgrade to the Pro router is a necessity for the higher-tier packages to even achieve those speeds.

Customer Support and Service Commitments

Beyond the raw speed numbers, the quality of customer support and the company’s service commitments play a significant role in the overall user experience.

Yayzi highlights “First class customer support” on its homepage, and their terms outline several guarantees.

Accessibility and Contact Points

• “Talk with our customer service. Unsure about which product to choose? Talk with one of our experts.”: This suggests a proactive approach to sales and support, offering guidance before commitment.
• “Ask us a question”: This general call to action implies various channels for communication, though specific methods phone number, live chat, email aren’t immediately visible on the homepage snippets provided. A comprehensive support section on their website would typically detail these.

Speed Guarantee and Compensation

Yayzi outlines a clear speed guarantee for their wired connections:

• Expected Wired Speeds: They provide a “speed guarantee” for wired connections, which varies by package e.g., 700 Mbps for 900 Plus, 900 Mbps for 1.2 Gig Pro, 1.9 Gbps for 2 Gig Pro/2.3 Gig Pro+.
• Diagnostic Process: If speeds are lower than expected, they suggest using the Aginet App to check speeds to the hub. They promise to “run diagnostics to resolve the issue and send out an engineer if necessary.” This structured approach is good, indicating a process for troubleshooting.
• Compensation for Unresolved Issues: “If we can’t restore your expected speeds within 60 days of reporting a problem, you’re eligible to claim £20.” While £20 might seem modest, it’s a tangible commitment and a clear policy, which is better than no guarantee at all. It provides a formal avenue for recourse if performance consistently falls short.

“No In-Contract Price Rises”

• This is a significant commitment in the current UK market. Many ISPs have clauses that allow them to increase prices mid-contract, often tied to inflation CPI plus an additional percentage.
• Consumer Benefit: This promise offers peace of mind and financial predictability for the 18-month contract duration. It protects customers from unexpected bill hikes, a common source of frustration. This feature alone can be a strong differentiator for budget-conscious consumers.

Refer & Get a Free Month Program

• Concept: “If your happy with your stupidly fast broadband, then you’d be stupid not to share it with your friends and get FREE broadband!” For every person who joins through your referral link, you get a free month’s broadband.
• Generosity: “You can refer as many people as you want and never pay for broadband again!” This is an incredibly generous referral scheme. Most referral programs offer a one-time discount or a single month free. Yayzi’s “never pay again” model, if truly uncapped, is a massive incentive for satisfied customers to spread the word.
• Implications: A program this generous implies that Yayzi is confident in its service quality and believes that word-of-mouth will be a powerful acquisition tool. It also suggests a focus on customer retention through rewarding loyalty.

Overall, Yayzi’s stated customer support and service commitments appear robust.

The clear speed guarantee, the “no in-contract price rises” promise, and the exceptionally generous referral program indicate a provider that is attempting to build trust and long-term customer relationships through transparent policies and rewarding loyalty.

However, the true test of “first-class customer support” lies in the responsiveness, technical expertise, and empathy of their actual support staff, which can only be assessed through direct user experiences and broader customer reviews.

Yayzi’s Mobile SIM Plans and Refurbished Phones

Beyond just broadband, Yayzi has diversified its offerings to include mobile SIM plans and even refurbished smartphones, aiming to provide a more holistic connectivity solution.

Unlimited SIM Plan £20/month

• Monthly Cost: £20.00/month
• Key Inclusions:
  • Unlimited UK Data
  • 20GB data roaming
  • Unlimited UK Calls including unlimited roaming
  • Unlimited UK Messages including unlimited roaming
• Broadband Customer Discount: 10% discount for Yayzi broadband customers. This is a smart move to incentivize existing customers to consolidate their services and provides added value.
• Value Proposition: An unlimited data plan for £20 or £18 for broadband customers is competitive in the UK market. The generous 20GB data roaming is a significant perk for frequent travelers within the EU and other supported zones, especially when many providers are reducing or charging for roaming. The inclusion of unlimited calls and messages, even while roaming, further enhances its appeal.

100GB SIM Plan £15/month

• Monthly Cost: £15.00/month
  • 100GB UK Data
• Broadband Customer Discount: 10% discount for Yayzi broadband customers.
• Value Proposition: For users who don’t need unlimited data but require a substantial allowance, 100GB at £15 or £13.50 for broadband customers is excellent value. The roaming allowance remains the same, which is a big plus. This plan caters to a large segment of users who might stream video regularly but not constantly.

10GB SIM Plan £12.50/month

• Monthly Cost: £12.50/month
  • 10GB UK Data
  • 10GB data roaming
• Broadband Customer Discount: This plan also likely qualifies for the 10% discount, making it £11.25.
• Value Proposition: This is Yayzi’s budget-friendly option, suitable for lighter data users. While the roaming allowance is halved compared to the other plans, 10GB is still respectable for occasional travel. It provides a straightforward, no-frills option for those primarily using Wi-Fi at home or work.

Eco-Friendly Reboxed Phones

• Concept: Yayzi partners with “reboxed” to offer refurbished mobile phones, marketing them as “sustainable, affordable, and ridiculously awesome.”
• Product Examples: They list popular models like iPhone 15, Samsung Galaxy S24 Ultra, iPhone 13 Pro Max, and Samsung Galaxy S24, with “Starting from” prices. This suggests a dynamic inventory based on availability.
• Benefits Emphasized:
  • Sustainable: Reduces electronic waste and the environmental impact of manufacturing new devices.
  • Affordable: Refurbished phones typically offer significant savings compared to new ones.
  • Quality: The term “rehoming perfectly good phones” implies a quality check and refurbishment process.
• Target Audience: This offering appeals to environmentally conscious consumers, those on a budget, or simply anyone looking for a high-quality smartphone without the premium price tag of a brand-new device.
• Integration with SIM Plans: While not explicitly stated as a bundle, offering both SIM plans and devices creates a convenient ecosystem for customers looking for a complete mobile solution.

The mobile SIM plans are competitively priced, especially with the broadband customer discount, and the generous roaming allowances stand out. Hardwarexpress.co.uk Reviews

The refurbished phone offering is a thoughtful addition that aligns with current trends in sustainability and provides an accessible entry point to premium devices.

This expansion into mobile services demonstrates Yayzi’s ambition to be a full-service connectivity provider.

Network Coverage and Infrastructure Partners

Understanding Yayzi’s network coverage is critical for potential customers, as fibre broadband availability is still a roll-out process across the UK.

Yayzi leverages established network infrastructure partners to deliver their services.

Coverage Claims and Reach

• “We are the first MultiGig broadband provider in the UK to cover 3 million homes.”: This is a significant claim, indicating a substantial footprint. Covering 3 million homes means they are a major player in the MultiGig space.
• “Available packages and speeds in your area, will be confirmed on checking your postcode and address.”: This is standard practice for broadband providers. While their overall coverage is large, specific availability is always postcode-dependent. This emphasizes the need for potential customers to use their “Check availability” tool.

Key Infrastructure Partners: CityFibre, MS3, and Freedom Fibre

Yayzi operates as an ISP on top of existing wholesale fibre networks, rather than building their own infrastructure from scratch. This is a common and efficient model in the UK.

• CityFibre:
  • Mentioned in the news snippet: “Yayzi, the Blackpool-based consumer internet service provider ISP, has become the first ISP on CityFibre’s network to…”
  • Significance: CityFibre is one of the largest alternative full-fibre network providers in the UK, investing billions to build out its infrastructure. Partnering with CityFibre gives Yayzi access to a rapidly expanding, high-quality network. This means that where CityFibre has laid its fibre, Yayzi can offer its services.
  • Technology: CityFibre primarily utilizes GPON technology for its residential connections, but is also rapidly deploying XGS-PON for higher symmetrical speeds, which aligns with Yayzi’s 2.3 Gig Pro+ offerings.
• MS3:
  • Mentioned in the news snippet: “Yayzi Prep UK Mobile Plans and MultiGig Broadband on MS3 and Freedom Fibre Internet provider…”
  • Significance: MS3 is another alternative full-fibre network provider, focusing on specific regions, particularly in the North of England e.g., Hull, Grimsby. Partnering with MS3 expands Yayzi’s reach into areas where MS3 has built its network.
• Freedom Fibre:
  • Also mentioned in the news snippet: “…and MultiGig Broadband on MS3 and Freedom Fibre Internet provider…”
  • Significance: Freedom Fibre is building a wholesale full-fibre network in the North West of England, connecting towns and villages. This partnership further diversifies Yayzi’s geographical coverage.
• Nexfibre:
  • Mentioned in relation to VMO2: “It is available for customers covered by Nexfibre’s XGS-PON network footprint, which currently reaches nearly 1 million suburban and semi-rural…” While this snippet is about VMO2, it references Nexfibre’s XGS-PON. If Yayzi is offering XGS-PON services, it’s highly probable they are leveraging Nexfibre’s infrastructure in some capacity, or that the market is moving towards this standard. It’s important to clarify if Yayzi directly uses Nexfibre or if their XGS-PON is solely via CityFibre’s upgrades.

The “AltNet” Advantage

Yayzi operates on what are known as “AltNet” Alternative Network infrastructures.

These are independent fibre networks built by companies like CityFibre, MS3, Freedom Fibre, and others, distinct from Openreach BT’s wholesale network.

• Increased Competition: AltNets drive competition in the broadband market, often leading to better prices and higher speeds for consumers.
• Dedicated Fibre: These networks are purpose-built for full fibre, often using newer and more efficient technologies than older, upgraded networks.
• Regional Focus: While some AltNets like CityFibre are national, others like MS3 and Freedom Fibre have more concentrated regional builds, which means availability can be very specific to certain towns or even streets.

In summary, Yayzi’s ability to offer MultiGig speeds to 3 million homes is underpinned by strategic partnerships with major independent fibre network providers like CityFibre, MS3, and Freedom Fibre.

This allows them to focus on service delivery and customer experience, while relying on robust, modern fibre infrastructure.

For customers, this means that if one of these network partners has fibre in their area, Yayzi is a potential provider for cutting-edge broadband. Evy.eu Reviews

The “Boost” Feature: Flexibility in Contracts

One of Yayzi’s advertised features is “Boost,” which offers customers flexibility within their 18-month contracts.

This is a notable departure from traditional rigid broadband contracts.

What is “Boost”?

• “Switch anytime with boost”: This catchy phrase highlights the core benefit – the ability to change your broadband plan.
• “Upgrade or downgrade your plan on demand even within contract.”: This is the critical detail. Unlike most ISPs that lock you into a specific speed tier for the duration of your contract, Boost allows you to adapt your plan to your changing needs.
• “With Boost you can upgrade and downgrade your Pro plan on demand, without needing a new contract!”: This clarifies that you won’t be resetting your 18-month contract every time you make a change, preserving the original contract end date. This is a significant customer-friendly policy.

How it Works Implicit

While the website doesn’t provide a step-by-step guide to using Boost, the phrasing implies a straightforward process:

• Access to Plans: Customers likely log into an online portal or contact customer service to initiate a plan change.
• Eligibility: The “Pro plan” mention suggests it applies to their 1.2 Gig Pro, 2 Gig Pro, 1.2 Gig Pro+, and 2.3 Gig Pro+ packages. It’s unclear if the 900 Plus package which is not a “Pro” plan also benefits from Boost for upgrades/downgrades, but its mention of a “Speed Boost” could indicate a related, albeit distinct, feature.
• No Contract Reset: The most attractive aspect is avoiding a new contract term. This means if you’re 6 months into your 18-month contract and decide to upgrade, you’re still only 6 months in, with 12 months remaining on your original contract.

Benefits for the Consumer

• Financial Flexibility: If your financial situation changes, or if you find you’re paying for more speed than you truly need, you can downgrade to save money. Conversely, if your needs increase e.g., more people move in, a new gaming console arrives, you start a data-intensive home business, you can upgrade instantly.
• Adaptability to Usage Patterns: Broadband usage isn’t always static. A household might need maximum speed during school holidays or during a period of intense remote work/study, but less so at other times. Boost allows for this kind of dynamic adjustment.
• Risk Reduction: For those unsure about which MultiGig speed they truly need, Boost reduces the risk of choosing the wrong plan initially. You can start with a lower “Pro” tier and upgrade if necessary, or start high and downgrade.
• Competitive Advantage: In a market where providers often penalize customers for wanting to change plans mid-contract e.g., requiring a new contract, charging early termination fees, Boost is a strong differentiator that puts customer convenience first.

The “Boost” feature is a forward-thinking approach to broadband contracts.

It acknowledges that consumer needs evolve and provides a mechanism for customers to optimize their service without being penalized.

This flexibility can significantly enhance customer satisfaction and make Yayzi a more attractive option for those who value adaptability in their services.

Pricing Structure and Value Proposition

When evaluating a broadband provider, pricing isn’t just about the monthly fee.

It’s about the overall value derived from the speeds, features, and commitments.

Yayzi’s pricing structure has several elements that warrant closer inspection.

Competitive Monthly Fees

• 900 Plus at £35/month: For symmetrical 900Mbps, this is highly competitive in the UK market. Many providers charge more for similar speeds, or offer significantly slower upload speeds at this price point.
• MultiGig Tiers £39-£50/month: The jump to 1.2Gbps for £39 and 2Gbps/2.3Gbps for £50 is also quite aggressive. Especially noteworthy is the £39/month for symmetrical 1.2Gbps on XGS-PON, which offers exceptional value for upload-heavy users.
• No In-Contract Price Rises: This is a critical factor. In a market where annual price increases tied to inflation are common, Yayzi’s guarantee provides cost stability for 18 months. This can lead to significant savings compared to providers whose prices inflate over the contract period.

Upfront Costs: The £99 Pro Setup Fee

• For the “Pro” and “Pro+” packages 1.2 Gig Pro and above, there’s a £99 one-off Pro Setup Fee.
• What it covers: This fee covers the more advanced yFi 6 Pro router TP-Link EX820v and a MultiGig-capable Optical Network Terminal ONT.
• Justification: This is a premium router and ONT designed to handle speeds well over 1Gbps. Providing this equipment and potentially covering the engineer’s installation time justifies a setup fee. However, customers should factor this into their initial cost assessment.
• Comparison: While some providers offer free setup, for MultiGig speeds, a setup fee for specialized hardware is not uncommon. The 900 Plus package, which includes a 1Gbps-capable router, comes with no setup fee, offering a lower entry barrier.

Static IP Address Policy

• 900 Plus: £2/month extra
• Pro/Pro+ Packages: Included in plan
• Value of a Static IP: For most casual users, a dynamic IP address is fine. However, for specific use cases, a static IP is valuable:
  • Remote Access: Hosting a home server, accessing security cameras, or setting up a VPN.
  • Gaming: Some online games or specific server configurations might benefit.
  • Business Applications: Running certain business software or services from home.
• Customer-Friendly: Including it in the higher-tier “Pro” plans without additional cost adds value for the likely demographic of those plans power users, remote workers.

Referral Program Impact on Value

• “Refer & Get a Free Month”: This program has the potential to significantly reduce or even eliminate monthly broadband costs for highly networked individuals.
• Unlimited Referrals: The “never pay for broadband again” promise is incredibly compelling. If you successfully refer 12 friends, you could theoretically receive a year of free broadband.
• Customer Loyalty: This strategy is a strong motivator for customer loyalty and advocacy, turning satisfied users into de-facto sales agents.

Mobile SIM Plan Synergy

• 10% Discount for Broadband Customers: This cross-product discount adds further value. If you’re a broadband customer, an unlimited SIM for £18/month instead of £20 is highly competitive.
• Bundling Potential: While not explicitly marketed as bundles, the discounts and integrated offerings like refurbished phones create an ecosystem where customers can get multiple services from one provider, potentially simplifying billing and support.

Overall, Yayzi’s pricing is aggressive for the speeds offered, particularly the symmetrical MultiGig options on XGS-PON. Northernrelo.com Reviews

The “no in-contract price rises” and the generous referral program are significant value-adds.

The £99 setup fee for Pro packages is a consideration, but it’s for premium hardware.

For the right customer, especially one in an XGS-PON area, Yayzi appears to offer excellent value for cutting-edge broadband.

Potential Downsides and Considerations

While Yayzi presents a compelling offer, like any service, there are potential downsides and considerations that prospective customers should be aware of before committing.

Geographic Availability Limitations

• Fibre Rollout is Ongoing: Despite covering “3 million homes,” full fibre especially XGS-PON is not universally available across the UK. Yayzi relies on partners like CityFibre, MS3, and Freedom Fibre.
• Postcode Lottery: Availability remains a “postcode lottery.” Even if a neighboring street has fibre, your specific address might not. The necessity to “Check availability” on their website is paramount, as you simply can’t get their service if the underlying fibre isn’t there.
• Specific Network Dependence: The “GPON Areas Only” vs. “XGS-PON Areas” for different plans means that if you want the absolute highest symmetrical speeds, you must be in an XGS-PON enabled area, which is a smaller subset of the overall fibre rollout.

Wireless vs. Wired Speed Discrepancy

• Advertised vs. Achievable WiFi: Yayzi is transparent about this, stating “WiFi speeds are generally slower than wired connections.” While helpful, it’s a common point of contention for users who expect their WiFi devices to hit the advertised broadband speed.
• In-Home Factors: “Actual speeds may vary depending on factors such as your location, line quality, home wiring, hardware, and the time of day.” This means even with their excellent routers, your home environment wall materials, interference from other devices, router placement can significantly impact actual wireless performance. Getting 500-900Mbps wirelessly in the same room is good, but for the full 2.3Gbps, you’re tethered.
• Device Compatibility: To fully utilize Wi-Fi 6, your end devices laptops, phones, etc. also need to support Wi-Fi 6. Older devices will revert to slower Wi-Fi standards.

18-Month Contract Lock-in Despite “Boost”

• Commitment Period: While the “Boost” feature offers flexibility in changing speeds, you are still tied into an 18-month contract. If your circumstances change drastically and you need to cancel entirely, early termination charges may apply though not explicitly detailed in the provided text.
• Long-Term Price Stability: While “no in-contract price rises” is great, the price is only guaranteed for 18 months. After that, the contract ends, and like all providers, Yayzi could increase the price for subsequent terms. It’s crucial to review the terms and conditions for post-contract pricing.

Newness/Market Presence

• Relatively Newer Entrant: While Yayzi is making big claims “first MultiGig provider to cover 3 million homes” and has strategic partnerships, they might be perceived as a newer player compared to established giants like BT, Virgin Media, or Sky.
• Limited Public Review Data Potentially: As a newer or rapidly expanding provider, there might be less historical customer review data available on general consumer review sites compared to older, larger ISPs. This can make it harder for new customers to gauge long-term service quality and customer satisfaction beyond what’s stated on their website.
• Customer Support Scalability: While they promise “first-class customer support,” the true test comes during peak demand or widespread outages. The ability of a growing company to scale its support operations effectively is always a consideration.

£99 Pro Setup Fee

• Upfront Cost: For the higher-tier MultiGig plans, the £99 setup fee is an additional upfront cost. While justified by the premium hardware, it’s still a hurdle for some budgets.
• Comparison Point: Customers should compare this total cost setup fee + 18 months of monthly fees with other providers to get a true like-for-like comparison.

In summary, while Yayzi offers incredibly fast speeds and innovative features like “Boost” and transparent pricing, potential customers must verify availability at their specific address, understand the nuances of wireless versus wired performance, and be comfortable with the 18-month contract commitment and potential upfront fees.

The overall value proposition is strong, but these considerations are essential for making an informed decision.

Frequently Asked Questions

What speeds does Yayzi.co.uk offer?

Yayzi.co.uk offers a range of full-fibre broadband speeds, from 900Mbps download and upload on their 900 Plus package, up to symmetrical 2.3Gbps download and upload on their 2.3 Gig Pro+ package.

Is Yayzi.co.uk full fibre?

Yes, Yayzi.co.uk exclusively provides full fibre broadband services, meaning fibre optic cables run directly into your home Fibre-to-the-Premises, FTTP.

What is MultiGig broadband?

MultiGig broadband refers to internet speeds exceeding 1 Gigabit per second Gbps. Yayzi offers packages up to 2.3Gbps, which is considered MultiGig.

Does Yayzi offer symmetrical speeds?

Yes, Yayzi offers symmetrical download and upload speeds on several of its packages, including the 900 Plus, 1.2 Gig Pro+, and 2.3 Gig Pro+ plans. Cheekywipes.com Reviews

What is the contract length for Yayzi broadband?

All of Yayzi’s broadband packages come with an 18-month contract length.

Are there any setup fees with Yayzi?

The 900 Plus package has no setup fee.

However, the “Pro” and “Pro+” packages 1.2 Gig Pro, 2 Gig Pro, 1.2 Gig Pro+, 2.3 Gig Pro+ have a one-off £99 Pro Setup Fee.

Does Yayzi have in-contract price rises?

No, Yayzi explicitly states that there are “No In-Contract Price Rises” for their broadband packages, providing price stability for the duration of your 18-month contract.

What kind of router does Yayzi provide?

Yayzi provides either the yFi 6 Router TP-Link EX230v for the 900 Plus package or the more advanced yFi 6 Pro Router TP-Link EX820v for their “Pro” and “Pro+” packages, both featuring Wi-Fi 6 technology.

What is the difference between GPON and XGS-PON areas?

GPON Gigabit Passive Optical Network supports speeds up to 2.5 Gbps downstream, while XGS-PON 10 Gigabit Symmetrical Passive Optical Network supports symmetrical speeds up to 10 Gbps, allowing for Yayzi’s highest symmetrical speeds.

What is Yayzi’s Speed Guarantee?

Yayzi offers a wired speed guarantee e.g., 700 Mbps for 900 Plus, 1.9 Gbps for 2.3 Gig Pro+. If they can’t restore expected speeds within 60 days of a reported problem, you are eligible to claim £20 compensation.

Can I get a static IP address with Yayzi?

Yes, a static IP address is available.

It costs £2/month extra for the 900 Plus package and is included free with all “Pro” and “Pro+” plans.

What is the “Boost” feature?

The “Boost” feature allows customers on “Pro” plans to upgrade or downgrade their broadband speed plan on demand, even within their 18-month contract, without needing a new contract. Katuchef.com Reviews

Does Yayzi offer mobile phone services?

Yes, Yayzi offers competitive mobile SIM-only plans with unlimited data, 100GB, and 10GB options, including generous UK and roaming allowances.

Does Yayzi offer mobile phones?

Yes, Yayzi partners with “reboxed” to offer eco-friendly refurbished smartphones from brands like Apple and Samsung, providing a sustainable and affordable option.

Is there a discount on mobile plans for broadband customers?

Yes, Yayzi offers a 10% discount on their mobile SIM plans for existing broadband customers.

What network does Yayzi use for broadband?

Yayzi operates on major independent full-fibre networks across the UK, including CityFibre, MS3, and Freedom Fibre.

How do I check if Yayzi is available in my area?

You can check availability by entering your postcode and address on the Yayzi.co.uk website’s “Check availability” tool.

How does the Yayzi referral program work?

If you refer a friend who signs up for Yayzi broadband, you will receive a free month of broadband.

You can refer as many people as you want, potentially never paying for broadband again.

What are the expected Wi-Fi speeds from Yayzi routers?

Yayzi states expected Wi-Fi speeds of 300-500Mbps for the standard yFi 6 Router and 500-900Mbps for the yFi 6 Pro Router, typically when in the same room as the router. Wired connections generally provide higher speeds.

How does Yayzi ensure reliable connection?

Yayzi uses 100% fibre optic cables for their connections, which are designed for strong and reliable performance, seamlessly handling streaming, gaming, and remote working.

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