Worklenz Customer Support Review

When you’re relying on a tool for your daily operations, knowing you can get help when you need it is crucial. So, how does Worklenz stack up when it comes to customer support?

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From what I’ve gathered from various user experiences, the general consensus is that Worklenz does engage with its users, especially on platforms where they offer deals or gather feedback. For instance, on AppSumo, the founders or team members often respond to questions and reviews. This shows a commitment to being present and addressing user inquiries.

However, some feedback indicates that while they do respond, the answers can sometimes be a bit brief. There was one instance where a user experienced a critical bug (due dates shifting) and found the developer response to be slow. This highlights that while they are responsive, the depth or speed of resolution might vary, especially for more complex or persistent issues.

How to Get Support

Worklenz provides standard contact methods, primarily through their website where you can fill out a form with your first name, last name, company name, email, and message. This is a direct line to their team for any questions or issues you might encounter.

Community and Documentation

Beyond direct contact, for an open-source tool like Worklenz, community forums, GitHub repositories (where issues are often tracked), and documentation can play a significant role in support. Their GitHub page, for example, lists open issues and feature requests, showing an active development and problem-solving environment, although some issues might remain open for a while. They also have a ‘Docs’ section on their website, which can be a good first stop for common questions and setup guides.

Overall Impression

Worklenz’s customer support appears to be engaged, particularly in community spaces. For general queries or common issues, you’re likely to get a response. However, if you hit a more technical snag or a persistent bug, it seems there might be a need for more in-depth or faster resolution in some cases, based on user feedback. It’s always a good idea to test out their responsiveness during your free trial if customer support is a high priority for your team.

Read more about Worklenz Review:
Worklenz Review & First Look
How Does Worklenz Work?
Worklenz Features
Worklenz Dashboard Overview
Worklenz Pricing
Worklenz Pros & Cons
Worklenz vs. Competitors
Is Worklenz Worth It?

Worklenz Pros & Cons