What to Expect from Homeshield.ltd

When engaging with Homeshield.ltd, customers can anticipate a structured process for home improvement services, from the initial inquiry to the final installation and after-sales support.

Their website sets clear expectations regarding their service model, product quality, and customer interaction.

Initial Contact and Consultation

• Free, No-Obligation Quote: The website prominently advertises “Click For A Free Quote” and explicitly states, “Contact us and we can arrange a free no-obligation appointment, with one of our representatives visiting your home at a time convenient to you.”
  • In-Home Visit: Expect a sales representative to visit your home. This visit is crucial for accurate measurements, assessing your current home’s structure, and understanding your specific needs and preferences for windows, doors, solar panels, or heat pumps.
  • Product Selection Guidance: The representative should guide you through the available options, discussing different styles, materials (e.g., uPVC, composite for doors. casement, sash for windows), energy efficiency ratings, and security features.
  • Detailed Quotation: You should receive a comprehensive quote outlining the costs for materials, installation, and any additional services. It’s important to ensure this quote is itemized and transparent.
• Brochure Access: They offer digital brochures, which can be useful for reviewing product specifications and options at your leisure after the consultation.

The Installation Process

• “4 Week Fitting Time”: This is a key promise on their homepage, indicating a relatively quick turnaround from order confirmation to installation commencement. However, this is an estimate and can be subject to material availability and scheduling.
• Professional Installers: Expect “local, fully qualified professional installers” to carry out the work. They should be experienced in fitting the specific products you’ve chosen, ensuring proper sealing, alignment, and minimal disruption to your home.
  • Site Preparation: Installers should take measures to protect your home’s interior and exterior during the work, such as laying down dust sheets and carefully removing old units.
  • Quality Materials: As advertised, expect premium materials for all installations, contributing to the durability, security, and energy efficiency of the new additions.
• Clean-up: A reputable installation team will ensure the work area is thoroughly cleaned and all debris from the old windows/doors or installation materials are removed.

Post-Installation Support and Guarantees

• 10-Year Warranty: All installations are backed by a 10-year Homeshield guarantee from the date of installation. This typically covers defects in materials and workmanship.
• Insurance Backed Guarantee (IBG): Provided by IWA.Biz, this is a crucial layer of protection. It means if Homeshield Scotland Ltd. were to cease trading, the IBG would cover necessary remedial work or completion of the project, subject to terms and conditions.
• After-Sales Service: In case of any issues post-installation, you should expect responsive customer support. The website provides a phone number (0800 6118 118) and email ([email protected]) for contact. Their “Complaints Policy” outlines their procedure for resolving disputes.
• Energy Bill Savings: As highlighted, expect a positive impact on your home’s energy efficiency. The Energy Saving Trust is cited, suggesting potential savings (e.g., £140 a year for double-glazed windows in a semi-detached house in Scotland). While actual savings vary, the goal is improved thermal performance.

Financial Aspects

• Finance Options: If you opt for financing, expect to interact with Homeshield Scotland in their capacity as a “credit broker.” They will help you access “competitive finance options” from a “panel of different lenders.”
  • FCA Regulation: Given their FCA regulation (FRN 624069), expect transparent information regarding the finance products, including interest rates, repayment terms, and any fees, adhering to financial conduct standards.
  • Credit Checks: Be prepared for credit checks as part of the finance application process, as credit is “subject to age, status and affordability.”

In essence, Homeshield.ltd aims to provide a complete, professional, and relatively swift home improvement service in Scotland, backed by guarantees and regulatory compliance, particularly for their financial offerings.