Vivomeetings Customer Support Review

Customer support can really make or break your experience with any software, and Vivomeetings is no exception. Based on user feedback, the customer support for Vivomeetings seems to have a mixed bag of experiences, with some users praising it and others expressing frustration.

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Positive Experiences

• Friendly Team: Some users have highlighted the “incredibly friendly” nature of the Vivomeetings team. This suggests a willingness to help and a pleasant demeanor when interacting with customers.
• Technical Assistance: When users encounter technical issues, the support team is generally ready to assist in diagnosing and resolving problems, offering advice on common causes like internet connection, VPN usage, or browser compatibility.

Areas for Improvement (Based on Feedback)

• Misunderstanding Issues: Some customers have reported disappointing experiences where their issues were not properly resolved because support repeatedly misunderstood their questions or provided irrelevant responses. This can lead to frustration and the need to repeatedly clarify the problem.
• Lack of Proactive Communication: In one instance, a user noted that support failed to show up for a scheduled call without notice and required multiple follow-ups to get a response. This indicates a potential for inconsistency in communication and reliability.
• Blame Shifting: A particularly concerning piece of feedback mentioned the company/founder shifting blame and dismissing concerns rather than acknowledging service failures, even accusing a reviewer of making false claims. This kind of response can severely damage trust and a user’s confidence in the service.

Support Channels

Vivomeetings generally offers customer support through:

• Email: This is a common channel for queries and problem-solving.
• Chat: Many plans include chat support, providing a more immediate way to get help.
• Phone: Phone support is available during specific hours (e.g., 9:30 am MST to 5:30 pm MST).
• Submit Ticket: There’s also an option to submit a support ticket.

Overall Impression

While Vivomeetings seems to genuinely strive for a positive customer experience, the mixed feedback suggests there might be inconsistencies in how support issues are handled. When it works well, users find the team helpful and responsive. However, the reported instances of miscommunication or perceived dismissiveness can be a significant drawback for those relying on robust support. For any software service, strong and consistent customer support is crucial for long-term user satisfaction and trust. If customer support is a high priority for you, it would be wise to consider these experiences when making your decision.

Read more about Vivomeetings Review:
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Vivomeetings Features
Vivomeetings Pros & Cons
How Does Vivomeetings Work?
Vivomeetings Pricing
Is Vivomeetings Worth It?
Vivomeetings vs. Zoom
Best Webinar & Streaming Services Like Vivomeetings
Vivomeetings Security Issues & Safety
How to Get Started with Vivomeetings
Vivomeetings App Review

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