Verkaufen.ch Reviews

Based on looking at the website Verkaufen.ch, it appears to be a platform primarily focused on buying, selling, and repairing used Apple and Samsung mobile devices in Switzerland.

The site emphasizes offering a smart choice for purchasing “Occasion Geräte” used devices to save money, providing certified repair services for both brands, and promoting sustainability through device reuse.

They highlight customer testimonials and commitment to data security and quality with original parts.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Verkaufen.ch Review & First Look

Upon an initial review, Verkaufen.ch presents itself as a professional and specialized service for mobile device transactions and repairs.

The website’s clean layout and clear call-to-actions make it easy to navigate, whether you’re looking to sell your old device, buy a refurbished one, or get a repair.

The focus on Apple and Samsung, two dominant brands in the mobile market, indicates a targeted approach, likely allowing them to offer specialized expertise.

Website Usability and User Experience

The user experience on Verkaufen.ch seems streamlined.

The homepage immediately offers options to “Jetzt Gerät verkaufen” Sell device now or to “Reparatur anmelden” Register for repair, catering to their core services.

Categories for popular iPhones and Samsung models are prominently displayed, which simplifies the browsing experience for potential buyers.

The language is German, which is appropriate for its Swiss target audience.

Initial Impressions on Trustworthiness

Verkaufen.ch builds initial trust by highlighting several key aspects:

• Certified Technicians: Mentioning “zertifizierten Technikern” certified technicians suggests a high standard of repair quality.
• Original Parts: The use of “Original-Teilen” original parts for repairs is a crucial trust factor, especially for high-value devices like Apple and Samsung.
• Customer Testimonials: The inclusion of customer reviews directly on the homepage, such as “Toller Service!” from Martin Strobel and praise from Nicola Hois and Brigitte Sieber, adds a layer of social proof. These testimonials often speak to fairness, speed, and device quality.
• Guarantees: The promise that devices are “geprüft, aufbereitet und mit Garantie angeboten” checked, refurbished, and offered with a guarantee is a significant assurance for buyers of used electronics.

Verkaufen.ch Features

Verkaufen.ch provides a comprehensive suite of features tailored for the lifecycle management of Apple and Samsung devices.

Their service model appears to be “all-in-one,” aiming to be a go-to platform for individuals in Switzerland dealing with these specific mobile brands. Villagevet.co.uk Reviews

Device Selling Process

For those looking to sell their devices, Verkaufen.ch simplifies the process significantly.

• Self-Evaluation Tool: The website mentions “Handy selber schnell bewerten” quickly evaluate your phone yourself, indicating an online tool that allows users to get an immediate quote for their device. This transparency is a big plus, as it eliminates guesswork and provides an upfront expectation.
• Convenient Submission: After self-evaluation, the process includes “bequem einsenden” conveniently send in, implying either a mail-in service or drop-off options. This flexibility caters to different user preferences.
• Fast Payout: The mention of “schnell ist ein fairer Preis ausbezahlt” a fair price is quickly paid out suggests a commitment to efficient transactions, which is often a critical factor for sellers.

Device Buying Options

For buyers, the platform focuses on providing reliable, refurbished devices.

• Refurbished Devices: Verkaufen.ch sells “Occasion Geräte,” meaning pre-owned or refurbished devices. This caters to a market segment looking for cost-effective alternatives to new devices.
• Quality Assurance: The site explicitly states that devices are “geprüft, aufbereitet” checked, refurbished, implying a rigorous quality control process.
• Included Warranty: All devices are offered “mit Garantie,” which is a strong selling point for used electronics, providing peace of mind to buyers. This reduces the perceived risk associated with purchasing second-hand items.

Professional Repair Services

Beyond buying and selling, repair is a core service offered by Verkaufen.ch.

• Certified Service Provider Status: They are an “autorisierter Apple Service Provider” and “offizieller Samsung Service Partner.” This means they meet the stringent quality and technical standards set by Apple and Samsung themselves. This certification ensures that repairs are done correctly, potentially even preserving original warranties in certain cases.
• Original Parts: As highlighted, using original parts e.g., Apple genuine parts, Samsung original parts ensures that the repaired device retains its quality and functionality, avoiding issues often associated with third-party components.
• Warranty and Out-of-Warranty Repairs: They handle both in-warranty and out-of-warranty repairs for Apple devices and out-of-warranty repairs for Samsung, with some Samsung warranty repairs available directly at their Steinhausen location. This broad coverage makes them a versatile repair hub.
• Multiple Contact Channels: Users can register their device for repair online and send it in, or they can visit “persönlich in Steinhausen,” offering both online and in-person service.

Verkaufen.ch Pros & Cons

Understanding the strengths and weaknesses of Verkaufen.ch is crucial for potential users.

Based on the website’s claims and typical operations of such platforms, we can outline several advantages and potential drawbacks.

The Upsides Pros

Verkaufen.ch seems to offer several compelling benefits for its target audience.

• Specialized Expertise: By focusing exclusively on Apple and Samsung devices, Verkaufen.ch can cultivate deep expertise in these brands. This specialization likely leads to higher quality repairs and more accurate evaluations for buying/selling.
• Certified Service Status: Being an “autorisierter Apple Service Provider” and “offizieller Samsung Service Partner” is a significant advantage. This stamp of approval from the manufacturers ensures that repairs meet official standards and often means access to proprietary tools and training.
• Transparency in Selling: The ability to “Handy selber schnell bewerten” provides immediate price transparency, empowering sellers with upfront information. This contrasts with platforms that require sending in the device before getting a firm offer.
• Quality Assurance for Buyers: The guarantee that devices are “geprüft, aufbereitet und mit Garantie angeboten” significantly reduces the risk associated with purchasing used electronics. Buyers receive tested and often warrantied products, which is superior to private sales.
• Sustainability Focus: Their emphasis on “Nachhaltig” sustainable practices by repairing and reusing devices aligns with growing environmental consciousness. This appeals to users who want to make eco-friendly choices.
• Convenient Service Options: Offering both mail-in and in-person Steinhausen services provides flexibility for customers, accommodating different geographical locations and preferences.

Potential Downsides Cons

While the pros are strong, a few potential considerations or limitations might exist, typical for such specialized platforms.

• Limited Brand Scope: While specialization is a strength, it’s also a limitation. If you have a device from another manufacturer e.g., Google Pixel, Huawei, Xiaomi, Verkaufen.ch is not an option for buying, selling, or repairing.
• Geographical Restriction: The service is clearly targeted at the Swiss market, with a physical location in Steinhausen. This means it’s not a viable option for international users.
• Price Competitiveness Unverified: While they promise “fairer Preis,” without direct comparison to other local or international platforms like Swappie, Back Market, or local classifieds, it’s hard to definitively state if their buying or selling prices are the absolute best in the market. Pricing for refurbished devices and repair costs would need to be benchmarked against competitors.
• Dependence on Device Condition for Selling: While they offer self-evaluation, the final payout for selling a device will depend on the actual condition upon inspection. Any discrepancies between the user’s assessment and their technicians’ evaluation could lead to a revised offer, which might be a point of contention for some sellers.
• Online Only Initial Assessment: For repairs, while you can register online, the actual diagnostic and repair process requires sending in the device or visiting the location, which means a temporary separation from your device.

Verkaufen.ch Alternatives

When considering selling, buying, or repairing your mobile devices, it’s always wise to explore alternatives to ensure you’re getting the best deal or service for your specific needs.

Here are several categories of alternatives to Verkaufen.ch, ranging from other specialized platforms to broader marketplaces and local options.

Other Refurbished Device Resellers

Several companies specialize in buying and selling refurbished electronics, often with similar quality control and warranty assurances. Rangecookershowroom.co.uk Reviews

• Swappie Europe-wide: A popular platform for buying and selling refurbished iPhones. They offer a wide range of models, rigorous testing, and a warranty. While they operate across Europe, their pricing and services might differ slightly in Switzerland compared to Verkaufen.ch’s local focus.
• Back Market International: A global marketplace for refurbished electronics from various sellers. They offer a diverse inventory across brands and provide guarantees. This could be an option if you’re looking for brands beyond Apple and Samsung or want to compare prices from multiple refurbishers.
• Rebuy Germany/Europe: Similar to Swappie, Rebuy is strong in the German-speaking market and offers buying and selling services for a wide range of electronics, including phones, tablets, and laptops. They also emphasize testing and provide warranties.
• Local Swiss Refurbishers/Retailers: Many local electronics stores or smaller Swiss businesses might also offer refurbished devices or buy used ones. These could include larger retailers like MediaMarkt or smaller independent shops.

General Online Marketplaces

For direct selling or buying, general marketplaces provide a broader audience.

• Ricardo.ch Switzerland: Switzerland’s largest online auction and classifieds platform. You can list your device for sale directly to other individuals. This offers more control over pricing but comes with the responsibility of handling the transaction, shipping, and buyer communication yourself. There’s also less inherent trust than with a certified refurbisher.
• Tutti.ch Switzerland: Another popular Swiss classifieds site, similar to Craigslist but for Switzerland. Good for local pickups and quick sales, but again, personal responsibility for the transaction and less buyer/seller protection than dedicated platforms.
• eBay International: While not as dominant in Switzerland as Ricardo or Tutti for local transactions, eBay remains a global option for selling electronics. It provides auction and “Buy It Now” options and offers seller protections, but fees can apply.

Manufacturer Trade-in Programs

Apple and Samsung often have their own trade-in programs, allowing you to get credit towards a new device.

• Apple Trade In: You can trade in your old iPhone, iPad, Mac, or Apple Watch for credit towards a new Apple product or an Apple Store Gift Card. This is convenient if you’re planning to upgrade within the Apple ecosystem.
• Samsung Trade-in Program: Similar to Apple, Samsung offers trade-in values for eligible devices when purchasing new Samsung products.

Independent Repair Shops

For repairs, beyond certified partners, many independent shops offer services.

• Local Phone Repair Stores: Most towns have independent mobile phone repair shops. While they might not be “certified” by Apple or Samsung, they often offer competitive pricing and quick turnaround times. However, the quality of parts OEM vs. aftermarket and technician expertise can vary significantly.
• DIY Repair Kits: For the technically inclined, companies like iFixit provide repair guides and tools. This can be the most cost-effective solution, but it carries the risk of damaging the device further if not done correctly.

When choosing an alternative, consider factors like the convenience of the process, the value offered for selling or buying, the reputation and warranty provided, and whether you prioritize speed, cost, or certified service.

How to Cancel Verkaufen.ch Subscription

Based on the information available on the Verkaufen.ch homepage, it appears to be a direct service platform for buying, selling, and repairing devices, rather than a subscription-based service.

There is no mention of recurring memberships, monthly fees, or any “subscription” model for accessing their core services like device evaluation, purchase, or repair.

Therefore, the concept of “canceling a Verkaufen.ch subscription” does not directly apply to their primary business model.

Understanding Verkaufen.ch’s Operational Model

Verkaufen.ch operates on a transaction-by-transaction basis:

• For Selling a Device: You initiate a sale by evaluating your device and sending it in. The transaction concludes once you receive payment for your device. There’s no ongoing commitment or subscription.
• For Buying a Device: You make a one-time purchase of a refurbished device. Once the device is delivered and the payment is processed, the transaction is complete. There is no recurring charge.
• For Repair Services: You register your device for repair and pay for the service upon completion. This is also a one-time transaction.

What if I have an “account” with Verkaufen.ch?

While the website doesn’t explicitly highlight a user account or login area on the immediate homepage, it’s common for e-commerce or service platforms to allow users to create accounts for tracking orders, repair statuses, or past transactions.

• Account Deletion/Management: If you have created an account e.g., to track a sale or repair, and you wish to have your data removed or your account deleted, you would typically need to:
  1. Check their “Impressum” or “Privacy Policy”: Look for sections detailing data retention, user rights like GDPR rights for data erasure, and contact information for data protection officers.
  2. Contact Customer Service: The most direct way to request account deletion or data removal would be to contact Verkaufen.ch’s customer service directly via phone or email, as mentioned on their site “Telefonisch, per Mail und vor Ort”. State your request clearly.

In summary, you won’t find a “cancel subscription” button for Verkaufen.ch because their services are transactional, not subscription-based. Toyboywarehouse.com Reviews

Any interaction would be related to managing a one-time service or potentially deleting an account.

Verkaufen.ch Pricing

Verkaufen.ch’s pricing structure operates on two main fronts: the cost of purchasing refurbished devices and the cost of repair services, alongside the payout for selling a device.

Since there are no subscriptions, pricing is determined by individual transactions.

Refurbished Device Pricing

When purchasing a refurbished device from Verkaufen.ch, the price will vary significantly based on several factors:

• Device Model: Newer models e.g., iPhone 15 series, Samsung S24 series will naturally be more expensive than older ones e.g., iPhone X series, iPhone 11.
• Storage Capacity: Higher storage options typically command a higher price.
• Condition Grade: While not explicitly detailed on the homepage, many refurbished sellers categorize devices by condition e.g., “like new,” “excellent,” “good,” “fair”. A device in pristine condition will cost more than one with visible wear and tear. Verkaufen.ch states “Das Handy ist wie neu, obwohl es eigentlich Gebrauchsspuren haben müsste,” suggesting they aim for high cosmetic quality, which could imply their pricing reflects this.
• Market Demand: Popular models or those in high demand may retain higher prices.
• Warranty Period: While all devices come with a guarantee, the length or specifics of this warranty could implicitly influence pricing.

Example Pricing based on typical market trends, not direct Verkaufen.ch quotes:

• iPhone 14 Pro Refurbished: Could range from CHF 600 – CHF 900+ depending on storage and condition, compared to original new prices often exceeding CHF 1,000.
• Samsung S22 Refurbished: Likely in the range of CHF 400 – CHF 700, offering substantial savings over new.
• Older Models e.g., iPhone 11, Samsung S21: Could be found for CHF 200 – CHF 500, making them very budget-friendly.
• Apple Watch: Starting from CHF 221 as seen on their homepage, indicating a range for their refurbished smartwatches.

Device Selling Payouts

For individuals selling their devices to Verkaufen.ch, the payout they receive is determined by:

• Device Model and Age: Newer, more in-demand models fetch higher prices.
• Storage Capacity: More storage generally means a higher trade-in value.
• Functional Condition: Is the screen working? Are all buttons responsive? Does the camera function? Major functional defects will significantly reduce the payout.
• Cosmetic Condition: Scratches, dents, cracks, or other cosmetic damage will also affect the offer. Verkaufen.ch allows users to “Handy selber schnell bewerten,” implying an online tool that likely guides users through a series of questions about their device’s condition to provide an estimated offer. The final offer is confirmed after their technicians inspect the device.

Repair Service Pricing

Repair costs are highly specific to the type of repair and the device model.

• Type of Repair: Screen replacements, battery replacements, and charging port repairs are common, with screen replacements often being the most expensive. Other repairs, like camera issues or logic board problems, can vary.
• Device Model: Repairing a newer, more complex iPhone or Samsung model will generally cost more than an older, simpler one due to part cost and labor complexity.
• Original Parts: Since Verkaufen.ch emphasizes using “Original-Teilen,” their repair costs might be on par with or slightly higher than independent repair shops that use aftermarket parts, but the quality assurance is a significant benefit.

Example Repair Costs illustrative, not specific Verkaufen.ch prices:

• iPhone Screen Replacement: Could range from CHF 150 – CHF 400+ depending on the model e.g., iPhone 11 vs. iPhone 15 Pro Max.
• Samsung Battery Replacement: Might be in the range of CHF 80 – CHF 150.

To get precise pricing for selling your device or a repair, you would need to use their online evaluation tool or contact their customer service directly.

For refurbished purchases, prices are listed on their product pages. Fixmybike.dk Reviews

Verkaufen.ch vs. Competitors

When evaluating Verkaufen.ch, it’s useful to compare it against its direct and indirect competitors in the Swiss and broader European markets for buying, selling, and repairing mobile devices.

This helps in understanding where Verkaufen.ch stands out and where others might have an edge.

1. Specialized Refurbishers e.g., Swappie, Back Market, Rebuy

• Verkaufen.ch:
  • Pros: Strong local presence in Switzerland, certified Apple and Samsung service partner, emphasis on using original parts, direct customer service in German/Swiss context, seemingly high-quality refurbishment standard devices “like new”.
  • Cons: Limited to Apple and Samsung, potentially smaller inventory compared to larger international players, pricing competitiveness needs direct comparison for each device.
• Swappie/Back Market/Rebuy:
  • Pros: Wider reach often pan-European, potentially larger inventory of devices, often competitive pricing due to scale, broader range of brands Back Market, Rebuy or focused depth Swappie for iPhones.
  • Cons: Less localized customer service for Switzerland, mail-in only for repairs/sales, original parts may not always be guaranteed especially for marketplaces with multiple sellers, potential for longer shipping times.

Key Difference: Verkaufen.ch’s strength lies in its local Swiss focus and official manufacturer certifications, providing a potentially more personalized and trustworthy service for Apple and Samsung users in Switzerland. International competitors offer broader choice and scale.

2. General Online Marketplaces e.g., Ricardo.ch, Tutti.ch, eBay

*   Pros: Professional inspection and refurbishment for buyers, guaranteed quality, streamlined selling process, no direct interaction with individual buyers/sellers, secure transactions, offers repair services.
*   Cons: Offers a fixed price for selling less control over final selling price, buying prices might be higher than a lucky private deal, limited to their inventory.

• Ricardo.ch/Tutti.ch/eBay:
  • Pros: Potential for higher selling price if auctioned effectively, possibility of finding cheaper deals from private sellers, vast range of items beyond just phones.
  • Cons: No quality guarantee for buyers unless explicitly stated by seller, high risk of scams, need to manage listings, communication, and shipping/pickup yourself, no repair services, time-consuming.

Key Difference: Verkaufen.ch offers convenience, trust, and professional service, whereas general marketplaces provide maximum control and potentially better pricing at higher risk and effort.

3. Manufacturer Trade-in Programs e.g., Apple Trade In, Samsung Trade-in

*   Pros: Offers cash payout for devices, buys older or non-functional devices depending on condition, independent of new device purchase.
*   Cons: Payout might be less than manufacturer credit if you're upgrading within the same brand.

• Manufacturer Programs:
  • Pros: Seamless integration with new device purchase, convenient for upgrading, often competitive credit values.
  • Cons: Payout is typically in credit towards a new device from that manufacturer, not cash. might only accept certain device conditions.

Key Difference: Verkaufen.ch is ideal for getting cash for your old device, while manufacturer programs are best for reducing the cost of a new device from the same brand.

4. Independent Local Repair Shops

*   Pros: Official Apple/Samsung certification, guarantee of original parts, potentially more reliable and long-lasting repairs, consistent service quality.
*   Cons: Potentially higher repair costs compared to some independent shops, fixed location in Steinhausen though mail-in is an option.

• Independent Shops:
  • Pros: Often quicker turnaround for simple repairs, potentially lower cost if using aftermarket parts, more widespread local presence.
  • Cons: Quality of parts and repair can vary widely, no official manufacturer certification, might void remaining device warranty.

Key Difference: Verkaufen.ch offers certified, high-quality repairs with original parts, whereas independent shops provide cost-effectiveness and speed, but with potential compromises on quality or warranty.

In summary, Verkaufen.ch positions itself as a reliable, high-quality, and certified option primarily for Apple and Samsung users in Switzerland looking for a secure way to buy, sell, or repair their devices, emphasizing trust and sustainability. Its main competitors offer broader selections marketplaces, international refurbishers or lower costs independent repair, but often without the same level of certification or localized, direct service.

Sustainability and Data Security at Verkaufen.ch

Verkaufen.ch emphasizes two critical aspects on its homepage: sustainability and data security, which are increasingly important considerations for consumers dealing with electronics. These commitments add significant value to their service proposition.

Commitment to Sustainability

The website clearly states its dedication to sustainability: “Nachhaltig – Die Reparatur und Wiederverwendung gebrauchter mobiler Geräte spart wertvolle Ressourcen und schont damit die Umwelt.” Sustainable – The repair and reuse of used mobile devices saves valuable resources and thus protects the environment. This isn’t just a marketing slogan. it’s a core benefit of their business model.

• Resource Conservation: Manufacturing new electronic devices requires significant amounts of rare earth minerals, precious metals, and energy. By repairing and reusing existing devices, Verkaufen.ch directly contributes to reducing the demand for new production, thereby conserving these finite resources.
• Waste Reduction: Electronic waste e-waste is a growing global problem, often containing hazardous materials that can leach into the environment if not disposed of properly. Extending the lifespan of mobile devices through repair and refurbishment actively reduces the volume of e-waste ending up in landfills.
• Circular Economy: Verkaufen.ch participates in the circular economy model, where products and materials are kept in use for as long as possible. This contrasts with the traditional linear “take-make-dispose” model. For environmentally conscious consumers, choosing a service like Verkaufen.ch aligns with their values.

Data from the UN’s Global E-waste Monitor 2020 highlighted that 53.6 million metric tons of e-waste were generated globally in 2019, a 21% increase in just five years. Only 17.4% of this e-waste was formally documented as collected and recycled. Platforms like Verkaufen.ch play a small but crucial role in mitigating this by promoting reuse. Foodtravelexperts.com Reviews

Robust Data Security Practices

When selling or repairing a device, users are naturally concerned about their personal data.

Verkaufen.ch addresses this directly: “Wir gehen sorgfältig mit Ihren Daten um.” We handle your data carefully. They also mention: “Die Geräte werden geprüft, aufbereitet und mit Garantie angeboten.” This “aufbereitet” refurbished/prepared process implicitly includes secure data erasure.

• Professional Data Wiping: For devices that are sold to Verkaufen.ch, a critical step in the refurbishment process is the secure and complete erasure of all previous user data. This is typically done using industry-standard data wiping software that ensures data is unrecoverable, even with specialized tools. This protects the privacy of the previous owner.
• Data Handling During Repair: When a device is sent for repair, technicians need access to diagnose issues. Verkaufen.ch’s commitment to “sorgfältig mit Ihren Daten um” implies adherence to strict protocols to ensure data privacy and security during the repair process. This could involve limiting technician access to only necessary components, using secure environments, and training staff on data protection.
• Compliance with Regulations: As a Swiss company handling personal data, Verkaufen.ch is subject to strict data protection laws, including potentially the Swiss Federal Act on Data Protection FADP and principles similar to GDPR General Data Protection Regulation if processing data of EU residents. Their emphasis on careful data handling suggests compliance with these regulations.
• Certified Technicians: The fact that their technicians are “zertifizierten” certified also implies that they adhere to professional standards, which often include protocols for data privacy and security during their work.

For consumers, these commitments to sustainability and data security are powerful differentiators.

They provide peace of mind knowing that their environmental footprint is lessened and their personal information is protected when engaging with Verkaufen.ch for their mobile device needs.

The Process: Selling Your Device to Verkaufen.ch

Selling your used Apple or Samsung device to Verkaufen.ch appears to be a straightforward, multi-step process designed for convenience and transparency.

Based on the website’s descriptions and typical industry practices, here’s how it generally works:

1. Device Evaluation Online

The first step is to get an initial quote for your device.

• Online Tool: Verkaufen.ch prominently mentions “Handy selber schnell bewerten” quickly evaluate your phone yourself. This implies an online tool on their website where you select your device’s model e.g., iPhone 14 Pro, Samsung S23, its storage capacity, and then answer a series of questions about its cosmetic and functional condition.
• Condition Assessment: You’ll likely be prompted to describe:
  • Screen Condition: Is it cracked, scratched, or flawless?
  • Body/Casing Condition: Are there dents, scratches, or scuffs?
  • Functionality: Does it turn on? Are all buttons working? Is the camera functional? Is there liquid damage?
  • Battery Health: For iPhones, this is a common question, as battery degradation affects value.
• Instant Quote: Based on your inputs, the system should provide an instant, estimated quote for your device. This quote is provisional until the device is physically inspected.

2. Device Submission

Once you accept the estimated offer, the next step is to send your device to Verkaufen.ch.

• Convenient Shipping: The website states “bequem einsenden” conveniently send in. This usually involves:
  • Free Shipping Label: Verkaufen.ch likely provides a pre-paid shipping label that you can print and attach to your package.
  • Secure Packaging: Instructions are typically provided on how to securely package your device to prevent damage during transit. It’s crucial to remove SIM cards and personal accessories.
• In-Person Drop-off: While not explicitly highlighted for selling on the homepage, given their physical location for repairs, there might be an option to drop off your device personally at their Steinhausen facility.
• Data Backup and Erasure User’s Responsibility: Before sending your device, it is imperative that you back up all your personal data photos, contacts, apps, etc. and then perform a factory reset to securely erase all data from the device. While Verkaufen.ch commits to data handling, this initial step is the user’s responsibility to protect their privacy. For iPhones, this also includes turning off “Find My iPhone.”

3. Professional Inspection and Final Offer

Upon receiving your device, Verkaufen.ch’s certified technicians will perform a thorough inspection.

• Technical Verification: Their technicians will verify the device’s model, storage, and condition against your online assessment. They will test all major functions screen, camera, battery, ports, buttons, Wi-Fi, cellular connectivity.
• Data Wiping: As part of their data security commitment, they will securely wipe all remaining data from the device, ensuring it’s ready for refurbishment.
• Final Offer Confirmation: If the device’s condition matches your assessment, the provisional quote becomes the final offer. If there are discrepancies e.g., more damage than stated, non-functional component, they will send you a revised offer. You typically have the option to accept the revised offer or have your device returned to you often at their expense if the discrepancy is significant.

4. Fast Payout

Once you accept the final offer, the payment process begins. Budgetairportparking.co.uk Reviews

• Prompt Payment: Verkaufen.ch promises that “schnell ist ein fairer Preis ausbezahlt” a fair price is quickly paid out. This typically means a bank transfer to your provided account within a few business days of accepting the final offer.

This structured process ensures that both the seller and Verkaufen.ch have clear expectations, contributing to a transparent and trustworthy transaction.

The Repair Process at Verkaufen.ch

Verkaufen.ch, as an authorized Apple Service Provider and official Samsung Service Partner, offers a professional and reliable repair process for these devices.

Their emphasis on certified technicians and original parts suggests a high standard of service.

1. Register Your Repair Online

The first step is to initiate the repair process by registering your device.

• Online Registration Form: The website features a clear call to action: “Reparatur anmelden” Register for repair. You’ll typically fill out an online form where you:
  • Select your device model e.g., iPhone 13 Pro, Samsung Flip 4.
  • Describe the issue e.g., cracked screen, battery not holding charge, charging port malfunction.
  • Provide your contact information.
• Initial Assessment/Quote Optional: Depending on the complexity of the issue, the online form might give you an estimated repair cost range, or you may receive a confirmation email with next steps and potential cost estimates.

Once your repair is registered, you need to get your device to Verkaufen.ch.

• Mail-in Service: “sende es ein” send it in indicates they offer a mail-in option. They likely provide instructions for secure packaging and potentially a pre-paid shipping label to send your device to their service center.
• In-Person Drop-off: “komm persönlich vorbei” come by in person means you can bring your device directly to their location in Steinhausen. This is often preferred by those who live nearby or prefer face-to-face interaction.
• Data Backup User’s Responsibility: Before sending or bringing your device for repair, it’s crucial to back up all your data. While reputable repair centers strive to protect data, there’s always a minimal risk of data loss during complex repairs. Performing a factory reset is often recommended, especially for non-critical repairs, to protect your privacy.

3. Professional Diagnosis and Repair

This is where Verkaufen.ch’s certified expertise comes into play.

• Certified Technicians: Devices are handled by “zertifizierten TechnikernInnen” certified technicians, ensuring that repairs are performed according to manufacturer standards.
• Original Parts: The use of “Original-Teilen” original parts is a significant advantage. This ensures compatibility, optimal performance, and often helps maintain the device’s integrity and value.
• Diagnosis: Upon receipt, technicians will perform a thorough diagnostic to confirm the reported issue and identify any other underlying problems.
• Repair Approval if needed: If the diagnosis reveals additional issues or if the repair cost deviates significantly from an initial estimate, Verkaufen.ch will typically contact you for approval before proceeding.
• Repair Execution: Once approved, the repair is carried out. This includes everything from screen or battery replacements to more complex component-level repairs.
• Quality Control: After the repair, the device undergoes rigorous testing to ensure all functionalities are restored and it meets quality standards.

4. Collection/Return and Payment

Once the repair is complete and the device passes quality checks, it’s ready for return.

• Notification: You will be notified when your device is ready.
• Collection Options:
  • Mail Return: If you sent your device by mail, it will be securely shipped back to your address.
  • In-Person Pickup: If you dropped it off, you can pick it up at their Steinhausen location.
• Payment: Payment for the repair service is typically made upon collection or before the device is shipped back to you.

Verkaufen.ch aims to provide a transparent, efficient, and high-quality repair service, especially beneficial for those who prioritize manufacturer-certified repairs and original parts for their valuable Apple and Samsung devices.

Frequently Asked Questions

What is Verkaufen.ch?

Verkaufen.ch is a Swiss platform specializing in the buying, selling, and repairing of used Apple and Samsung mobile devices, including iPhones, Samsung Galaxy phones, and Apple Watches.

What services does Verkaufen.ch offer?

Verkaufen.ch offers three primary services: Bookpublishingxperts.com Reviews

1. Selling your device: You can get a quote for your used Apple or Samsung device and sell it to them.
2. Buying refurbished devices: You can purchase pre-owned, professionally checked, and refurbished Apple and Samsung devices with a guarantee.
3. Device repair: They provide certified repair services for Apple and Samsung devices using original parts.

Is Verkaufen.ch a legitimate company?

Yes, Verkaufen.ch appears to be a legitimate Swiss company.

They are an authorized Apple Service Provider and an official Samsung Service Partner, indicating a high level of credibility and adherence to manufacturer standards.

What types of devices does Verkaufen.ch deal with?

Verkaufen.ch focuses exclusively on Apple and Samsung mobile devices, including various iPhone models, Samsung Galaxy smartphones S series, Flip/Fold, and Apple Watches.

How do I sell my device to Verkaufen.ch?

You can sell your device by using their online evaluation tool to get an instant quote, then conveniently send your device in for professional inspection.

Once the condition is verified, you receive a fair price.

Does Verkaufen.ch offer a warranty on refurbished devices?

Yes, Verkaufen.ch states that all refurbished devices are “geprüft, aufbereitet und mit Garantie angeboten,” meaning they are checked, refurbished, and come with a guarantee.

What kind of repairs does Verkaufen.ch offer?

Verkaufen.ch offers a wide range of repairs for Apple and Samsung devices, including common issues like cracked screens, battery replacements, and other component failures.

Does Verkaufen.ch use original parts for repairs?

Yes, Verkaufen.ch explicitly states they use “Original-Teilen” original parts for their repairs, ensuring high quality and compatibility.

Where is Verkaufen.ch located?

Verkaufen.ch has a physical presence in Steinhausen, Switzerland, where you can personally drop off or pick up devices for repair or sale.

Can I get an estimate for my repair online?

While the website mentions “Reparatur anmelden,” it doesn’t explicitly state an instant online repair quote. Byronhamburgers.com Reviews

You would typically register your device and describe the issue to get an assessment.

How quickly does Verkaufen.ch pay for devices?

Verkaufen.ch promises that “schnell ist ein fairer Preis ausbezahlt” a fair price is quickly paid out once your device is inspected and the final offer is accepted.

Is my data safe when I sell my device to Verkaufen.ch?

Yes, Verkaufen.ch emphasizes that they “gehen sorgfältig mit Ihren Daten um” handle your data carefully. They perform secure data wiping as part of their refurbishment process.

However, it’s always recommended for users to back up and factory reset their devices before sending them in.

What if my device’s condition is different from my online assessment?

If Verkaufen.ch’s technicians find discrepancies in your device’s condition during inspection, they will provide a revised offer.

You typically have the option to accept the new offer or have your device returned.

Does Verkaufen.ch offer services for devices other than Apple and Samsung?

No, based on the website’s information, Verkaufen.ch specializes exclusively in Apple and Samsung devices for both sales and repairs.

Is there a subscription service with Verkaufen.ch?

No, Verkaufen.ch operates on a transactional basis for buying, selling, and repairing devices.

There are no recurring subscription fees or memberships.

How long does a repair typically take at Verkaufen.ch?

The website doesn’t specify typical repair times, but as a certified service provider, they generally aim for efficient turnaround. Flavenly.com Reviews

You would likely be informed of the estimated repair time upon diagnosis.

Can I track the status of my sale or repair?

While not explicitly stated on the homepage, it’s common for such platforms to offer a way to track the status of your sale or repair via an online account or direct communication.

You would need to inquire with their customer service.

Does Verkaufen.ch offer trade-in credit for new devices?

Verkaufen.ch primarily buys used devices for cash, rather than offering credit towards new devices.

If you’re looking for credit towards a new device, manufacturer trade-in programs Apple Trade In, Samsung Trade-in might be more suitable.

What are the benefits of buying a refurbished device from Verkaufen.ch?

Benefits include cost savings compared to new devices, professional refurbishment and quality checks, a guarantee/warranty, and supporting sustainable consumption by extending device lifespans.

How does Verkaufen.ch contribute to sustainability?

Verkaufen.ch promotes sustainability by repairing and reusing mobile devices, which helps save valuable resources required for manufacturing new electronics and reduces electronic waste.