Velkommen.dk Reviews

Based on looking at the website, Velkommen.dk appears to be a Danish energy company offering a range of utility services, primarily focused on electricity El, mobile telecommunications Mobilabonnement, broadband Bredbånd, electric vehicle charging solutions Ladeboks, and various insurance offerings Forsikring. The site emphasizes “simple solutions at simple prices” and aims to provide convenience by allowing customers to bundle multiple services.

They highlight their commitment to green energy, customer service, and transparent billing.

Velkommen.dk aims to simplify the often-complex world of utility agreements for its Danish customers. Their core proposition revolves around providing cost-effective and straightforward solutions, particularly emphasizing “GrønEl”—100% certified green electricity with a variable price that tracks the Nord Pool spot market. This allows users to potentially save money by consuming electricity during off-peak hours. Beyond just electricity, they leverage partnerships with companies like TDC NET for mobile services and Power Fuel for EV charging, offering a comprehensive package designed to streamline household utilities under one provider. The promise of “0 kr. i oprettelse” 0 DKK in setup fees and the “KlubVelkommen” loyalty program, which offers exclusive discounts and energy-saving tips, further sweeten their appeal to potential customers looking for efficiency and value in their daily services.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding Velkommen.dk’s Core Offerings: More Than Just Electricity

Velkommen.dk positions itself as a holistic utility provider in Denmark, extending far beyond merely supplying electricity.

They aim to be a one-stop shop for essential household services, offering a bundled approach that can simplify bill management and potentially lead to cost savings.

Their strategy seems to cater to the modern Danish household seeking convenience, transparency, and a commitment to green solutions. Indexmasterclass.com Reviews

Electricity El Services: Green Energy and Dynamic Pricing

Velkommen.dk’s primary offering is electricity, with a strong emphasis on “GrønEl,” which stands for 100% certified green electricity. This is a significant draw for environmentally conscious consumers in Denmark, a nation with ambitious renewable energy goals. The company claims to source its green electricity from certified renewable energy sources, primarily wind and hydro power, by purchasing corresponding certificates. This commitment aligns with the growing global trend towards sustainable energy consumption.

• Variable Pricing Model: A key feature of their electricity service is a variable price model that follows the hourly fluctuations of the Nord Pool Nordic electricity exchange. This means the price per kilowatt-hour kWh changes throughout the day.
  • Benefit for Consumers: This dynamic pricing encourages consumers to shift their electricity consumption to off-peak hours when prices are lower, potentially leading to significant savings. For instance, if the average price for DK2 East of Storebælt was 89.73 øre/kWh last month, users could optimize their usage to beat this average.
  • Transparency in Pricing: Velkommen.dk breaks down the electricity price into several components:
    • Timeprisen for rå el: The raw hourly price from Nord Pool e.g., 70.73 øre/kWh for DK2.
    • Tillæg: Velkommen’s own markup for handling delivery and sales e.g., 4 øre/kWh.
    • Certifikater: Cost for certified green electricity e.g., 15 øre/kWh.
    • Handelsomkostninger: Trading costs on the electricity exchange, adjusted twice annually e.g., 3.75 øre/kWh. These are passed on without profit.
    • Transport og Afgifter: Grid tariffs and taxes levied by the local grid company e.g., N1 at 46.11 øre/kWh for a 4,000 kWh consumption, Energinet, and the state e.g., electricity tax at 90 øre/kWh.
  • Example Calculation DK2: A combined price of approximately 2.30 kr./kWh + 1 kr. monthly subscription. This detailed breakdown aims to provide transparency, enabling consumers to understand exactly what they are paying for.
• 0 Kr. in Setup Fees: Velkommen.dk highlights “0 kr. i oprettelse” 0 DKK in setup fees for new electricity customers, making it easier for users to switch providers without upfront costs. This is a competitive advantage in a market where switching can sometimes incur administrative fees.
• Regional Pricing: The website differentiates pricing based on geographical location: “Vest for Storebælt” West of Storebælt, DK1 and “Øst for Storebælt” East of Storebælt, DK2, reflecting regional grid costs and market variations. For example, DK1’s total price was 2.29 kr./kWh, while DK2’s was 2.30 kr./kWh last month, demonstrating slight variations.

Mobile Telephony Mobilabonnement

In partnership with TDC NET, Velkommen.dk offers mobile phone subscriptions, leveraging what they claim is Denmark’s fastest mobile network.

This partnership allows them to provide competitive packages with features like 5G connectivity and data roaming within the EU.

• Diverse Packages: They offer various mobile plans to cater to different user needs, from moderate data users to those requiring unlimited data.
  • Example Plan 1: 119,-/md. per month for 100 GB data and unlimited calls, including 5G and 25 GB EU data.
  • Example Plan 2: 169,-/md. for unlimited data and unlimited calls, including 5G and 30 GB EU data.
• eSIM Support: The availability of eSIM embedded SIM offers modern convenience, eliminating the need for a physical SIM card.
• Network Quality: By partnering with TDC NET, Velkommen.dk aims to assure customers of high-quality, reliable mobile connectivity, which is crucial for modern communication, streaming, and gaming.

Broadband Bredbånd

While less prominently featured on the homepage compared to electricity and mobile, broadband services are listed as part of their broader utility portfolio.

Providing broadband allows Velkommen.dk to further integrate into the customer’s household, potentially offering bundled discounts for combining internet, electricity, and mobile services.

The details on specific broadband speeds and pricing would likely be found deeper within the website.

Electric Vehicle Charging Solutions Ladeboks

Recognizing the growing adoption of electric vehicles, Velkommen.dk collaborates with Power Fuel to offer “intelligent charging solutions” for electric cars.

This service includes both the purchase and rental of charging boxes, along with installation and mounting services.

• Green Charging: The charging solutions also leverage 100% green electricity from renewable sources, aligning with their overall sustainability commitment.
• Full-Service Offering: They provide end-to-end support, from selecting the right charging solution to installation and ongoing assistance. This comprehensive approach simplifies the process for EV owners.

Insurance Forsikring

Velkommen.dk extends its service portfolio to insurance through a partnership with ABCforsikring.

This allows them to offer a wide array of insurance policies, covering various aspects of life and property. Primepm.co.uk Reviews

• Diverse Insurance Types: Their offerings include:
  • Home contents insurance Indbo
  • Accident insurance Ulykke
  • Car insurance Bil
  • Health insurance Sundhed
  • Critical illness insurance Alvorlig sygdom
  • Travel insurance Rejse
  • Pet insurance Hund
  • Holiday home insurance Fritidshus
  • Other general insurance types Øvrige
• Partnership with Reputable Insurer: By partnering with ABCforsikring, underwritten by Eir Försäkring AB a member of the Danish Guarantee Fund for Non-life Insurance Companies, Velkommen.dk aims to provide credible and legally compliant insurance options.
• Convenience: Integrating insurance into their service portfolio offers customers the convenience of managing multiple essential household needs through a single provider.

Naturgas Natural Gas

For customers using natural gas, Velkommen.dk also offers natural gas agreements, allowing for easy bundling with their green electricity contracts.

This further consolidates household utilities under one roof, providing a seamless experience for consumers who wish to manage their energy bills through a single entity.

Home Alarm Systems Alarm til hjemmet

In partnership with Tryghed Danmark, Velkommen.dk provides home alarm solutions and installation services.

This adds another layer of convenience and security for their customers, aligning with the company’s aim to offer comprehensive home-related services.

Velkommen.dk’s Value Proposition and Customer Experience Focus

Velkommen.dk’s overarching value proposition revolves around simplicity, affordability, and customer-centricity.

They understand that navigating utility contracts can be daunting for consumers, and they aim to demystify the process through clear communication and streamlined services.

Simplicity and Ease of Onboarding

One of the key selling points highlighted on their homepage is the ease of getting started with Velkommen.dk. They claim a “quick start” and that it should be “easy and cheap to be a green electricity customer in Denmark.”

• 0 Kr. Oprettelse Setup Fee: The absence of an upfront setup fee is a significant barrier reducer for new customers, making the transition to Velkommen.dk financially painless.
• Tilmelding på 2 minutter Sign-up in 2 minutes: This claim suggests a highly efficient online sign-up process, appealing to users who value their time and prefer digital convenience. A streamlined process is crucial for customer acquisition in a competitive market.
• User-Friendly Tools: The “prisberegner” price calculator allows potential customers to estimate their potential savings based on their address and housing situation, providing immediate value and transparency before committing. This data-driven approach empowers consumers to make informed decisions.

Quality-Oriented Customer Service

Velkommen.dk places a strong emphasis on providing “kvalitetsorienteret kundeservice.” They state that they work daily to provide customers with the help and time they need. In the utility sector, customer service often makes or breaks the customer experience.

• Clear Communication: They aim for “regninger der er til at forstå” bills that are easy to understand, using language that doesn’t require “Google searches or calls to a friend.” This commitment to clarity can significantly reduce customer frustration and inquiries, fostering trust.
• Accessibility: The option to “Bliv ringet op og guidet til den bedste løsning” Be called back and guided to the best solution indicates a proactive approach to customer support, offering personalized assistance for complex queries or choices.

KlubVelkommen: A Loyalty Program with Tangible Benefits

KlubVelkommen is a loyalty program designed to engage both existing Velkommen.dk customers and non-customers.

It offers a range of benefits focused on knowledge, savings, and green initiatives, which aligns with their broader mission. Dealquokka.com Reviews

• Educational Content: The club provides “vigtig viden om elmarkedet, sparetips, quizzer, ekstra besparelser og grønne tiltag” important knowledge about the electricity market, saving tips, quizzes, extra savings, and green initiatives. This educational aspect empowers consumers to make smarter energy choices and understand market dynamics.
• Exclusive Discounts for Customers: Velkommen.dk customers gain exclusive access to the “Rabatuniverset” Discount Universe, which offers “alverdens rabatter og tilbud” all sorts of discounts and offers. While the specifics of these discounts are not detailed, they serve as a strong incentive for customer retention and loyalty.
• Community Building: The club fosters a sense of community around sustainable living and smart energy consumption, appealing to a segment of the market that values shared knowledge and collective efforts towards environmental responsibility.

Commitment to Green Energy and Sustainability

Velkommen.dk prominently features its commitment to green energy, particularly through its “GrønEl” product.

This aligns with global and Danish consumer trends favoring sustainable and renewable energy sources.

100% Certified Green Electricity

The company explicitly states that it sources its electricity from “100 % vedvarende energikilder bl.a. fra strøm produceret af vind og vand,” by purchasing corresponding certificates. This certification is crucial for substantiating their green claims.

• “Nu forsvinder de grønne blade”: The website includes an article discussing the Danish Consumer Ombudsman’s decision to discontinue a green labeling scheme for renewable energy. Velkommen.dk’s open discussion of this development demonstrates transparency and an effort to educate consumers about changes in the green energy market, rather than simply making broad claims. This proactive communication builds trust and positions them as knowledgeable players in the green energy sector.
• Support for Danish Hospital Clowns: The mention of supporting “danske hospitalsklovne” Danish hospital clowns in their green electricity package details both for DK1 and DK2 adds a social responsibility dimension to their brand. This initiative appeals to customers who value companies that contribute positively to society, demonstrating a commitment beyond purely commercial interests.

Encouraging Smart Energy Consumption

Beyond just supplying green energy, Velkommen.dk aims to empower customers to use it efficiently.

• Time-Varying Prices: By exposing customers to hourly changing electricity prices, they implicitly encourage consumers to optimize their consumption, shifting high-usage activities to periods of lower prices e.g., charging EVs overnight, running dishwashers during off-peak hours. This behavioral change contributes to grid stability and more efficient use of renewable energy.
• Energy Saving Tips: The KlubVelkommen platform offers “sparetips” saving tips, further supporting customers in reducing their energy footprint and overall bills. This educational approach benefits both the consumer and the environment.
• Power-to-X and Energy Storage: The inclusion of an article on “Lagring af energi – Power-to-X spiller nøglerolle” Energy storage – Power-to-X plays a key role demonstrates Velkommen.dk’s engagement with broader energy sector discussions and future technologies. This shows a forward-thinking approach and an interest in long-term energy solutions, aligning with a professional and informed brand image.

Transparency in Billing and Costs

One of the pain points for many consumers in the utility sector is understanding their bills.

Velkommen.dk addresses this by promising “regninger der er til at forstå” bills that are easy to understand and providing detailed breakdowns of their pricing components.

Aconto Billing Explanation

The article “Aconto – Hvordan opkræver Velkommen dit forbrug?” Aconto – How does Velkommen charge your consumption? directly tackles the common “aconto” estimated prepayment billing system used in Denmark.

This article explains how their advance payments are calculated based on expected consumption and price per kWh, providing clarity on a frequently misunderstood aspect of utility billing.

• Detailed Cost Breakdown: As previously mentioned, Velkommen.dk dissects the total electricity price into raw electricity price, company surcharge, certificate costs, trading costs, transport, and taxes. This granular detail ensures customers can see exactly where their money is going, preventing hidden fees and building trust.
• No Hidden Fees on Pass-Through Costs: They explicitly state that transport and taxes are collected on behalf of the local grid company, Energinet, and the state, and are “videresender det uændret og uden gebyrer” forwarded unchanged and without fees. This reassurance that they are not profiting from these pass-through costs reinforces their commitment to fair pricing.

Digital Tools and Accessibility

Velkommen.dk leverages technology to enhance the customer experience.

Price Calculator and Comparison Tools

The “Velkommens prisberegner” Velkommen’s price calculator allows prospective customers to input their address and housing situation to estimate potential savings based on average consumption data from 2023. Tevolle.com Reviews

• Empowering Consumers: This tool provides immediate, personalized information, enabling users to quickly assess the financial benefits of switching to Velkommen.dk. The ability to see potential savings e.g., up to 14% on electricity bills in 2023 for some customers is a strong incentive.
• Data-Driven Decisions: By offering comparison figures based on actual historical data, Velkommen.dk provides a realistic projection of savings, fostering credibility.

Mobile App for Real-Time Price Tracking

The website mentions that users can download their app to “altid hente vores app og følge med i elprisen time-for-time” always download our app and follow the electricity price hour-by-hour.

• Real-Time Transparency: This feature is invaluable for customers on variable price plans, allowing them to monitor prices and adjust their consumption patterns accordingly. For example, if electricity prices are low between 2 AM and 5 AM, the app would enable users to see this and plan accordingly e.g., schedule heavy appliance usage.
• Enhanced Control: The app gives customers direct control and visibility over their energy costs, aligning with the company’s promise of simplicity and transparency.

Corporate Responsibility and Community Involvement

Beyond commercial operations, Velkommen.dk also demonstrates a degree of corporate social responsibility.

Support for Danish Hospital Clowns

As noted, their green electricity packages explicitly mention supporting “danske hospitalsklovne.” This initiative, where a portion of their operations likely goes towards this charitable cause, resonates positively with socially conscious consumers.

It frames the company not just as a utility provider but also as a contributor to the well-being of the community, enhancing their brand image and attracting customers who value such contributions.

Knowledge Sharing and Market Education

Through KlubVelkommen and the articles on their website, Velkommen.dk actively engages in educating its customers about the energy market, energy-saving strategies, and relevant industry developments.

This commitment to knowledge sharing positions them as an informative and trustworthy resource, rather than just a service provider. Examples include:

• “Vejret i dag – hvordan påvirker det elpriserne?” Today’s weather – how does it affect electricity prices? – an article explaining the impact of weather on energy prices, helping consumers understand market volatility.
• “Lagring af energi – Power-to-X spiller nøglerolle” Energy storage – Power-to-X plays a key role – a forward-looking article on energy storage solutions, showcasing their awareness of future energy challenges and innovations.

This comprehensive approach to service delivery, customer engagement, and market transparency suggests that Velkommen.dk is actively working to build a strong, reputable brand in the Danish utility sector.

Competitive Landscape and Market Positioning

The utility sector in Denmark is competitive, with several established players and new entrants.

Velkommen.dk aims to carve out its niche by emphasizing a few key differentiators.

Focus on Bundling Services

While many companies specialize in one utility e.g., just electricity or just mobile, Velkommen.dk’s strategy of bundling multiple services – electricity, mobile, broadband, EV charging, and even insurance and alarms – is a significant competitive advantage. Minimii.nl Reviews

• Convenience for Customers: Managing multiple contracts with different providers can be cumbersome. Bundling simplifies bill management and customer service interactions, as customers only need to deal with one company for a range of essential services.
• Potential for Savings: While not explicitly detailed for every bundle, bundling often allows companies to offer overall lower prices than purchasing each service individually. Velkommen.dk’s promise of “enkle løsninger til enkle priser” suggests this as a core benefit.
• Increased Customer Lifetime Value: From a business perspective, customers who subscribe to multiple services are typically stickier and have a higher lifetime value, reducing churn.

Price Competitiveness

Velkommen.dk aggressively positions itself as a low-cost provider, particularly for electricity. The claim of being “Danmarks måske billigste elaftaler” perhaps Denmark’s cheapest electricity agreements and the potential to save up to 14% on electricity bills in 2023 are powerful marketing messages.

• Transparent Pricing Model: By clearly breaking down costs raw price, surcharge, certificates, trading costs, transport, taxes, and subscription fee, they aim to demonstrate that their pricing is fair and competitive. This transparency can build trust with price-sensitive consumers.
• Low Subscription Fee: The 1 kr. monthly subscription for electricity is remarkably low, further enhancing their appeal as a budget-friendly option. Many competitors have higher fixed fees.

Green Energy Focus as a Differentiator

In an increasingly environmentally conscious market, Velkommen.dk’s 100% certified green electricity offering serves as a strong differentiator.

• Appeal to Eco-Conscious Consumers: For consumers prioritizing sustainability, choosing a provider that actively sources renewable energy and promotes responsible consumption is a significant factor.
• Marketing Advantage: The “green” aspect can be used as a strong marketing tool, attracting a segment of the market that aligns with their values.
• Future-Proofing: As regulations and consumer preferences continue to shift towards sustainability, Velkommen.dk’s early and strong commitment to green energy positions them favorably for future market trends.

Partnerships with Established Networks

Their strategy of partnering with established network providers like TDC NET for mobile and Energinet/local grid companies for electricity transport means Velkommen.dk can offer reliable service without needing to build and maintain their own extensive infrastructure.

• Reliability: Leveraging TDC NET, which is “kåret til at have det bedste mobilnetværk i Danmark,” ensures that Velkommen.dk’s mobile customers receive high-quality service, a critical factor for customer satisfaction.
• Focus on Customer Relationship: By relying on partners for infrastructure, Velkommen.dk can focus its resources on customer acquisition, service, and developing innovative bundled solutions, rather than operational complexities of network maintenance.

Potential Areas for Further Exploration for a comprehensive review

While the homepage provides a good overview, a deeper review would ideally explore several additional aspects to provide a fully rounded picture for potential customers.

Detailed Terms and Conditions

• Binding Periods: The website mentions a “5 måneders binding og 1 måneds opsigelse” 5 months binding and 1 month notice period for the electricity agreement. A full review would delve into the specific terms for all services, including early termination fees or conditions for changing plans.
• Price Adjustment Mechanisms: While trade costs are adjusted twice annually, understanding the full scope of potential price adjustments for all services e.g., mobile plan changes, broadband price hikes would be crucial for long-term planning.

Customer Reviews and Reputation

• Third-Party Review Platforms: A truly comprehensive review would involve examining customer feedback on platforms like Trustpilot, Google Reviews, or other Danish consumer forums. This would provide insights into real-world customer experiences, common complaints, and areas where Velkommen.dk excels or struggles.
• Consumer Ombudsman Cases: Investigating any public cases or warnings from consumer protection agencies regarding Velkommen.dk could shed light on potential systemic issues, such as those related to billing or service quality.

Specifics on Broadband and Other Services

• Broadband Speeds and Technologies: The homepage lists broadband but lacks specifics on available speeds e.g., fiber, DSL, pricing tiers, and technology used. These details are essential for customers comparing internet providers.
• Insurance Coverage Details: While the types of insurance are listed, a comprehensive review would outline typical coverage limits, deductibles, and any specific exclusions for their insurance offerings.

Support Channels and Response Times

• Customer Service Availability: Details on customer service hours, available channels phone, email, chat, physical presence, and typical response times would be valuable for users evaluating the ease of getting support when needed.
• Self-Service Options: The mention of “Selvbetjening” Self-service suggests an online portal. A review would explore the functionalities of this portal, such as bill viewing, usage tracking, and plan management.

By combining the information presented on their homepage with insights from external sources and a deeper dive into service specifics, a potential customer can form a comprehensive understanding of Velkommen.dk’s offerings and determine if they align with their needs and values.

The company’s push for bundled, green, and simple solutions positions them as a contender for consumers seeking convenience and transparency in their utility services in Denmark.

Velkommen.dk’s Digital Presence and User Interface

A significant aspect of any modern service provider is its digital presence, encompassing the website’s usability, the availability of apps, and the overall online customer experience.

Velkommen.dk appears to invest in these areas to enhance customer interaction and self-service.

Website Usability and Navigation

The Velkommen.dk website, as described, seems designed with user-friendliness in mind.

The clear categorization of services El, Tele og Bredbånd, Ladeboks, Forsikring, Erhverv at the top suggests intuitive navigation. Gloves.co.uk Reviews

• Structured Information: The breakdown of electricity prices into raw price, surcharge, certificates, trading costs, transport, and taxes exemplifies an effort to present complex information in a structured, digestible format. This transparency is crucial for building trust.
• Call-to-Actions CTAs: Phrases like “Tilmeld dig i dag” Sign up today, “Læs mere” Read more, “Find ladeboks her” Find charging box here, and “Tilmeld” Sign up are strategically placed, guiding users towards desired actions.
• Information Hierarchy: Important sections like “Hvorfor skal du vælge Velkommen?” Why choose Velkommen? and “Værd at vide om Velkommen” Worth knowing about Velkommen are prominently featured, addressing common customer questions and reinforcing value propositions early on.
• Mobile Responsiveness: While not explicitly stated, a modern website like Velkommen.dk would typically be optimized for mobile devices, ensuring a seamless experience across desktops, tablets, and smartphones. This is critical as a significant portion of web traffic now originates from mobile devices.

Self-Service Portal “Selvbetjening”

The mention of “Selvbetjening” points to a customer portal where users can manage their accounts independently.

• Account Management: A robust self-service portal typically allows customers to view their bills, track consumption, update personal information, change payment methods, and manage their subscribed services. This empowers customers to handle routine tasks without needing to contact customer support.
• Usage Tracking: For electricity services, the ability to track hourly or daily consumption is vital for customers on variable price plans, enabling them to optimize their usage during low-price periods.
• Digital Communication: The portal may also serve as a hub for important announcements, contract documents, and direct messaging with customer support, streamlining communication.

Mobile Application

The availability of a dedicated mobile app, especially one that allows users to “følge med i elprisen time-for-time” follow the electricity price hour-by-hour, is a strong feature.

• Real-Time Data: This is a key differentiator for customers on hourly spot price electricity plans. The app provides immediate access to market prices, allowing for dynamic decision-making regarding energy consumption.
• Push Notifications: A well-designed app could offer push notifications for price alerts e.g., “Electricity prices are currently low!”, bill reminders, or service updates, enhancing proactive customer engagement.
• Convenience: Managing services and tracking usage on the go through a mobile app caters to the needs of busy, digitally-savvy consumers.

Online Resources and Knowledge Base

Velkommen.dk’s commitment to knowledge sharing through articles in KlubVelkommen and sections like “Bliv klogere på El” Learn more about Electricity demonstrates an investment in content marketing and customer education.

• Empowering Consumers: Articles on topics like “Aconto – Hvordan opkræver Velkommen dit forbrug?” Aconto – How Velkommen charges your consumption? or “Vejret i dag – hvordan påvirker det elpriserne?” Today’s weather – how does it affect electricity prices? aim to demystify complex industry concepts, allowing customers to better understand their bills and market dynamics.
• Reducing Customer Support Load: By providing clear, accessible answers to common questions through a knowledge base, Velkommen.dk can potentially reduce the volume of basic inquiries to their customer service team, allowing agents to focus on more complex issues.
• SEO Benefits: Well-written, informative articles also contribute to the website’s search engine optimization SEO, attracting organic traffic from users searching for information related to electricity, green energy, or utility services.

In essence, Velkommen.dk’s digital strategy appears to be geared towards creating a seamless, transparent, and empowering online experience for its customers, leveraging technology to simplify complex utility management and promote informed consumption.

This focus on digital accessibility and educational content can significantly contribute to customer satisfaction and loyalty in the long run.

Frequently Asked Questions

What services does Velkommen.dk offer?

Velkommen.dk offers a range of utility services, primarily focused on electricity GrønEl, mobile phone subscriptions, broadband, electric vehicle charging solutions Ladeboks, natural gas, and various insurance policies in partnership with ABCforsikring, as well as home alarm systems with Tryghed Danmark.

Is Velkommen.dk’s electricity green?

Yes, Velkommen.dk states that their “GrønEl” product provides 100% certified green electricity.

They achieve this by purchasing certificates that correspond to their customers’ total electricity consumption from renewable energy sources, such as wind and hydro power.

How does Velkommen.dk’s electricity pricing work?

Velkommen.dk offers a variable electricity price that follows the hourly fluctuations of the Nord Pool Nordic electricity exchange.

The price consists of the raw hourly electricity price, Velkommen’s surcharge, certificate costs for green electricity, trading costs, and mandatory transport and taxes charged on behalf of grid companies and the state. Lifewheel.co Reviews

There is also a low monthly subscription fee e.g., 1 DKK/month.

Can I save money with Velkommen.dk’s electricity plans?

Velkommen.dk claims that customers could have saved up to 14% on their electricity bills in 2023. Their variable pricing model encourages savings by allowing customers to consume electricity during off-peak hours when prices are typically lower.

They also offer a price calculator on their website to estimate potential savings.

Does Velkommen.dk charge a setup fee?

No, Velkommen.dk states they have “0 kr.

I oprettelse” 0 DKK in setup fees for new electricity customers, making it easier and more affordable to switch providers.

What is KlubVelkommen?

KlubVelkommen is a loyalty program for both Velkommen.dk customers and non-customers.

It offers important knowledge about the electricity market, saving tips, quizzes, and green initiatives.

Velkommen.dk customers also get exclusive access to a “Rabatuniverset” Discount Universe with various discounts and offers.

What mobile network does Velkommen.dk use?

Velkommen.dk’s mobile packages utilize TDC NET’s mobile network, which they state has been recognized as having Denmark’s best mobile network.

This allows them to offer fast 5G speeds and reliable connectivity. Asendia.com Reviews

Does Velkommen.dk offer unlimited data for mobile plans?

Yes, Velkommen.dk offers mobile plans with unlimited data, in addition to plans with specific data allowances e.g., 100 GB. All plans include unlimited calls and data for EU roaming.

What kind of electric vehicle charging solutions does Velkommen.dk provide?

Velkommen.dk, in collaboration with Power Fuel, offers intelligent charging solutions for electric vehicles.

This includes both the purchase and rental of charging boxes, as well as professional installation and mounting services, all powered by 100% green electricity.

Does Velkommen.dk offer insurance?

Yes, Velkommen.dk partners with ABCforsikring to offer a wide range of insurance policies, including home contents, accident, car, health, critical illness, travel, pet, and holiday home insurance.

Can I get natural gas through Velkommen.dk?

Yes, Velkommen.dk offers natural gas agreements, allowing customers to easily combine a green variable electricity agreement with a natural gas agreement.

Does Velkommen.dk provide home alarm systems?

Yes, Velkommen.dk has partnered with Tryghed Danmark to offer home alarm solutions and installation services for enhanced home security.

How transparent are Velkommen.dk’s bills?

Velkommen.dk states that they aim to provide “regninger der er til at forstå” bills that are easy to understand. They offer detailed breakdowns of all costs associated with their electricity service, ensuring transparency in pricing.

Is there a binding period for Velkommen.dk’s electricity agreements?

Yes, their electricity agreement has a 5-month binding period and a 1-month notice period.

How can I track my electricity consumption and prices with Velkommen.dk?

Velkommen.dk provides a mobile app that allows customers to track the electricity price hour-by-hour, enabling them to optimize their consumption based on real-time market fluctuations.

They also likely offer a self-service portal for account management and consumption overview. Tenikle.com Reviews

How does Velkommen.dk compare to other electricity providers in Denmark?

Velkommen.dk positions itself as a provider of “simple solutions at simple prices” and claims to offer potentially Denmark’s cheapest electricity agreements.

Their bundling of multiple services electricity, mobile, broadband, etc. and commitment to green energy are key differentiators.

How quickly can I sign up for Velkommen.dk’s services?

Velkommen.dk states that customers can sign up for their services in as little as 2 minutes, emphasizing a quick and straightforward onboarding process.

Does Velkommen.dk support the community?

Yes, Velkommen.dk mentions that their green electricity packages support “danske hospitalsklovne” Danish hospital clowns, indicating a commitment to corporate social responsibility.

Where does Velkommen.dk get its green electricity from?

Velkommen.dk procures certificates for electricity equivalent to their customers’ total consumption from 100% renewable energy sources, primarily power produced by wind and water.

What kind of customer service does Velkommen.dk offer?

Velkommen.dk emphasizes “kvalitetsorienteret kundeservice,” aiming to provide customers with the help and time they need.

They also offer a service where they can call customers back to guide them to the best solution.