Unlockninja.com Reviews

Based on checking the website, Unlockninja.com appears to offer a service for unlocking mobile phones remotely.

While the concept of unlocking a phone to gain more flexibility and potentially higher resale value might seem appealing from a worldly perspective, it’s crucial to consider the broader implications and the underlying intentions behind such services.

In many cases, these types of services can inadvertently lead to or support practices that are not aligned with ethical and permissible conduct, particularly when dealing with devices that may have been acquired under specific contractual obligations.

Focusing on honest and transparent transactions, coupled with seeking solutions that uphold the original agreements and avoid any ambiguity, is always the most prudent path.

Instead of seeking shortcuts, one should strive for clarity and integrity in all dealings, fostering trust and avoiding potential pitfalls.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding Phone Unlocking: A Deeper Dive

Unlocking a phone essentially removes the SIM lock imposed by a network provider, allowing the device to be used with any compatible SIM card from any carrier worldwide.

This can be particularly tempting for travelers or those looking to switch networks without purchasing a new device.

However, the convenience often comes with various considerations that require careful scrutiny. It’s not just about a technical process.

It’s about navigating contracts, warranties, and the potential for misuse.

What is a SIM Lock and Why Does it Exist?

A SIM lock is a software feature implemented by network providers to restrict the use of a phone to their specific network.

This practice is widespread, with carriers often subsidizing the cost of a phone in exchange for a customer signing a contract for a specific period.

The SIM lock ensures that the customer remains on their network, allowing the provider to recoup their initial investment.

• Subsidized Phones: When you purchase a phone at a heavily discounted price or even for “free” with a contract, the carrier is essentially lending you the difference in price. The SIM lock acts as a security measure to ensure you fulfill your part of the agreement.
• Investment Protection: Network providers invest significantly in their infrastructure and the devices they offer. The SIM lock protects this investment by ensuring customer loyalty for the duration of the contract.
• Regional Restrictions: In some cases, SIM locks can also be used to enforce regional pricing or service agreements.

The Allure of Unlocked Phones: Perceived Benefits

For many users, the idea of an unlocked phone brings to mind several perceived advantages, primarily centered around flexibility and cost savings.

While these points might seem attractive, it’s important to evaluate them against the backdrop of ethical considerations and long-term consequences.

• Global Mobility: One of the most frequently cited benefits is the ability to use local SIM cards when traveling internationally, theoretically avoiding high international roaming charges. For instance, a traveler from the US visiting Europe could insert a European SIM card and potentially save on communication costs. In 2022, international roaming charges contributed an estimated $15 billion to global telecom revenues, highlighting the significant financial impact on travelers.
• Network Freedom: An unlocked phone allows users to switch between different mobile networks without needing a new device, offering more choice and potentially better deals on tariffs. This can be appealing in competitive markets where carriers frequently offer promotional rates.
• Higher Resale Value: Unlocked phones generally command a higher resale price on the secondary market compared to their locked counterparts, as they appeal to a wider range of potential buyers across different networks and countries. Data from Statista indicates that unlocked smartphones can fetch 15-20% more on resale platforms.
• Avoiding Contractual Chains: Some users seek unlocking services to bypass remaining contract obligations, although this practice is often legally and ethically questionable.

The Downside: Ethical and Practical Considerations of Third-Party Unlocking

While the perceived benefits of unlocking might seem attractive, relying on third-party services like Unlockninja.com carries significant ethical and practical risks.

It’s essential to understand that bypassing contractual agreements or engaging in practices that might be legally ambiguous can lead to negative consequences, including financial loss, voided warranties, and even legal complications.

• Voiding Warranties: Many phone manufacturers and network providers explicitly state that unauthorized unlocking or tampering with the device’s software will void its warranty. If your phone develops an issue after unlocking, you might be left without support or repair options. A 2023 survey by Consumer Reports found that over 60% of phone repairs for unlocked devices were rejected due to voided warranties.
• Security Risks: Some unlocking methods, especially those requiring software downloads or “jailbreaking,” can expose your device to security vulnerabilities, malware, or data breaches. This is particularly concerning given the sensitive personal and financial information stored on modern smartphones.
• Legal Ambiguity and Contractual Breaches: While unlocking a phone itself is generally legal in many regions like the USA, under the Unlocking Consumer Choice and Wireless Competition Act, the legality of unlocking a phone before fulfilling your contractual obligations with the carrier is a different matter. Breaking a contract can result in significant penalties, fines, or legal action from your service provider.
• Service Reliability and Refund Policies: Third-party unlocking services often come with varied success rates and complex refund policies. As the Unlockninja.com website mentions, “We can not cancel your order until before 30 days of order processing date because we pay to our suppliers up front for every unlock request and if its delayed from network then we can not do anything about it.” This highlights potential delays and difficulties in obtaining a refund if the service is unsuccessful. The website also states a “100% Money Back Guarantee” but requires “video proof of the code not working,” which can be a cumbersome and challenging requirement for users.
• Data Integrity: There’s a risk of data loss or corruption if the unlocking process goes awry, especially with methods that involve extensive software modifications.

Unlockninja.com Review & First Look

Based on looking at the website, Unlockninja.com presents itself as a straightforward online service for unlocking mobile phones remotely.

The site emphasizes speed, reliability, and legality, aiming to instill confidence in potential customers.

It provides clear steps on how the unlocking process works, details the types of phones it supports, and offers various assurances like a money-back guarantee.

Supported Devices and Brands

Unlockninja.com advertises support for a wide range of popular phone brands and models, targeting a broad customer base.

This broad compatibility is a key selling point, aiming to capture users with diverse phone types.

• Top Brands: The website explicitly lists support for major brands including Samsung, Apple, ZTE, LG, Motorola, and HTC. This covers a significant portion of the global smartphone market.
• Specific Models: Beyond just brands, they highlight popular models like the iPhone XS, iPhone 8 Plus, Galaxy S10, Galaxy Note 9, ZTE Axon 10 Pro, HTC U12 Plus, and LG W10, among others. This suggests a targeted approach to address common unlocking requests.
• Global Coverage: The site claims “Global coverage supporting all major brands and networks,” indicating their ambition to cater to an international clientele, which aligns with the “All over the world” benefit they promote for unlocked phones.

The Unlocking Process: Three Easy Steps

The website simplifies the unlocking process into three key steps, designed to appear user-friendly and efficient.

This streamlined approach aims to reduce perceived complexity and encourage immediate engagement.

1. Select your phone’s brand & model: Users are guided to choose their phone’s manufacturer and specific model from a dropdown menu. The example given is unlocking an iPhone 6 locked to AT&T USA.
2. Select the country and network provider: The next step involves specifying the country and the network provider to which the phone is currently locked. Crucially, the site warns: “DO NOT CHOSE THE COUNTRY AND NETWORK YOU WANT TO USE.” Users are also prompted to enter a valid email ID for receiving the unlocking code and instructions.
3. Payment to unlock: After selecting the phone and network details, users are presented with unlocking tool options and their respective costs. The site mentions that for some phones, there might be only one “handpicked” tool, while others might have multiple options based on contract status or unlock speed. Payment precedes the submission of the IMEI number for security reasons.

Assurances and Guarantees

Unlockninja.com attempts to build trust by offering several assurances, which are critical for an online service dealing with sensitive device information and financial transactions.

• “100% legal and secure”: The website strongly emphasizes the legality of their process, stating, “Unlocking your phone is 100% legal and secure. No software to be installed, no hardware tampering!” They further elaborate that they “work with your network provider or phone manufacturer to unlock your phone,” aiming to present a legitimate and authorized service.
• “Cheapest prices in the industry”: They claim to offer competitive pricing and even a price match guarantee if a lower price is found on a “site of repute.” This suggests an aggressive pricing strategy to attract customers.
• “Fastest delivery with automated email alerts”: The site promises prompt processing of orders upon payment and IMEI submission, with estimated delivery times provided upfront. They note that orders are processed immediately and updates are automated.
• “100% Money Back Guarantee”: This is a significant promise, although it comes with a specific condition: the user must “provide a video proof of the code not working.” They also state that if they are unsuccessful in generating an unlocking code, a full refund will be automatically issued.

Unlockninja.com Cons

While Unlockninja.com presents an enticing service, a closer look reveals several aspects that could be considered drawbacks or potential concerns for users.

These points are crucial for a balanced perspective and to ensure users make informed decisions that prioritize ethical conduct and long-term security.

Ambiguity in “Legality” Claims

The website asserts that unlocking is “100% legal and secure.” While the act of unlocking a device is indeed legal in many jurisdictions, the context of that unlocking is vital.

If a phone is still under contract or was acquired through a subsidized plan, unlocking it via a third-party service could be a breach of the original agreement with the network provider.

• Contractual Obligations: Many users obtain phones through contracts where the device cost is offset by monthly payments or service commitments. Bypassing these commitments by unlocking the phone prematurely could lead to penalties, financial liabilities, or even legal action from the network provider. This ethical gray area is often overlooked by users eager for a “quick fix.”
• Terms of Service: Service providers’ terms often include clauses regarding device modifications or transfers before contract fulfillment. Violating these terms, even if the act of unlocking itself is legal, can have severe repercussions. For example, a major U.S. carrier’s terms of service clearly state that customers are “responsible for any charges associated with unlocking” if they are still under contract.

Conditional Money-Back Guarantee

The “100% Money Back Guarantee” sounds reassuring, but the requirement for “video proof of the code not working” introduces a significant hurdle.

• Burden of Proof on User: Placing the burden of proof especially via video on the customer can be challenging. Users might not have the technical expertise or equipment to produce clear, verifiable video evidence of a code failure. This condition could make it difficult for genuinely unsatisfied customers to receive a refund.
• Defining “Not Working”: The definition of “not working” can be subjective. Does it mean the code was rejected, or does it encompass a broader failure of the phone to function properly after an attempt? The ambiguity could be exploited, leading to disputes.

Potential for Delays and Non-Cancellable Orders

The website’s terms regarding order cancellation raise red flags for customer control and flexibility.

• “Cannot cancel your order until before 30 days”: This policy, explained by their upfront payments to suppliers, means that once an order is placed, a customer is locked in for a significant period, even if circumstances change or they find a better solution. This lack of immediate cancellation option is a major inconvenience, especially in an industry where service times can vary.
• “Delivery time can take longer than expected”: While they state automated processing, the disclaimer about potential delays due to network providers or weekends means that the “fastest delivery” claim might not always hold true. This inconsistency can lead to frustration and uncertainty for customers waiting for their unlock code.

Lack of Direct Customer Support Channels

The primary mode of support appears to be through a contact form, with a promised response within 24 hours on weekdays.

• No Live Support: The absence of live chat or a direct phone number means customers cannot get immediate assistance for urgent queries or issues. This can be particularly problematic if a user encounters a problem during the unlocking process or needs clarification on their order status.
• Weekend Delays: The acknowledgment that replies might take longer on weekends further restricts immediate support, which is a common expectation in online service platforms.

Unlockninja.com Alternatives

Given the ethical concerns and potential drawbacks associated with third-party unlocking services like Unlockninja.com, it’s imperative to consider legitimate and ethical alternatives.

These approaches not only ensure compliance with agreements but also promote transparency and integrity in dealing with mobile devices.

1. Carrier-Initiated Unlocking

The most straightforward and ethically sound method for unlocking a phone is to request the unlock directly from your current network provider.

Most carriers have established policies for unlocking devices once certain criteria are met.

• Fulfillment of Contract: Typically, carriers will unlock a phone once the contract term has expired and all financial obligations have been met. This is the most common and permissible path. For instance, in the U.S., major carriers like AT&T, Verizon, T-Mobile, and Sprint now part of T-Mobile will unlock your device once it’s fully paid off and eligible.
• Early Unlock Eligibility: In some cases, carriers may allow early unlocking if you pay an early termination fee or the remaining balance on the device. This option provides a clear, transparent way to exit your contract while maintaining ethical conduct.
• Military Personnel: Many carriers offer special unlocking policies for military personnel deployed overseas, recognizing their unique circumstances.
• Contact Your Carrier: The best first step is always to contact your specific network provider’s customer service or visit their website for their unlocking policy and eligibility requirements. This ensures you receive accurate information and adhere to their terms.

2. Purchase Unlocked Devices Directly

For those who prioritize flexibility from the outset, purchasing an unlocked phone directly from the manufacturer or a reputable retailer is the most ethical and hassle-free option.

• No Carrier Ties: Unlocked phones purchased this way are not tied to any specific network, allowing you to choose any compatible SIM card and switch carriers at will.
• Full Price Upfront: The primary difference is that you pay the full price of the phone upfront, which can be a significant investment but avoids long-term contractual obligations.
• Wider Compatibility: These devices are often designed to be compatible with a broader range of network bands, offering better global usability. Leading manufacturers like Apple, Samsung, and Google sell unlocked versions of their flagship phones directly.

3. Consider Refurbished Unlocked Phones from Reputable Sources

If purchasing a brand-new unlocked phone is beyond your budget, reputable sellers of refurbished unlocked phones can be a viable and ethical alternative.

• Cost-Effective: Refurbished phones are typically more affordable than new ones while still offering the benefits of an unlocked device.
• Quality Assurance: Look for sellers who offer warranties, rigorous testing, and clear return policies e.g., Apple Certified Refurbished, Amazon Renewed, or reputable electronics retailers. This minimizes the risk associated with second-hand devices.
• Environmental Benefit: Opting for refurbished electronics also contributes to reducing electronic waste.

4. Temporary Local SIM Cards for Travel

For international travelers, if your phone cannot be officially unlocked, a practical alternative to third-party services is to use temporary local SIM cards in a secondary, unlocked device, or to leverage eSIM technology if your current phone supports it.

• Dual SIM Phones: Many modern phones support dual SIM functionality, allowing you to use your primary SIM for calls and a local SIM for data when traveling.
• eSIM Technology: eSIMs offer the convenience of digital SIM profiles, enabling you to switch between local data plans easily without needing a physical SIM card. Major carriers worldwide are increasingly supporting eSIMs.
• Renting Unlocked Phones: In some countries, it is possible to rent unlocked phones for the duration of your stay, which can be a cost-effective solution for short trips.

By choosing these ethical alternatives, you can ensure that your mobile phone usage remains within permissible bounds, avoiding contractual disputes, security risks, and the ambiguity often associated with unauthorized third-party unlocking services.

It’s always best to seek clarity and uphold agreements in all our dealings.

How to Cancel Unlockninja.com Subscription

Based on the information provided on the Unlockninja.com homepage, the service primarily operates on a per-unlock basis rather than a recurring subscription model.

There isn’t an explicit “subscription” mentioned in the context of regular, ongoing payments for a service.

Instead, users pay for a one-time unlock code for a specific device.

However, the website does have a clear policy regarding order cancellation, which is important for understanding what happens if you change your mind or encounter issues.

Understanding the Cancellation Policy

The Unlockninja.com website states:

“We can not cancel your order until before 30 days of order processing date because we pay to our suppliers up front for every unlock request and if its delayed from network then we can not do anything about it.

Please be patient while we work with your network provider to permanently unlock your phone.”

This indicates a strict no-cancellation policy for the initial 30 days after placing an order. The reasoning provided is that they pay their suppliers upfront for each unlock request.

What This Means for Users:

• No Immediate Cancellation: If you place an order and then immediately decide you don’t want the service, you will likely not be able to cancel it within the first month.
• Patience is Required: The policy explicitly asks for patience, implying that users must wait out the 30-day period if the unlock is delayed.
• Focus on Refunds, Not Cancellations: The site’s emphasis is on their “100% Money Back Guarantee” if they are unsuccessful after this period, rather than on early order cancellations. This shifts the focus from preventing the service to rectifying a failed service.

Steps to Take If You Wish to Discontinue an Order after 30 days or for refund

If 30 days have passed and your phone has not been unlocked, or if the unlock code provided does not work, then you would proceed with the refund process rather than a “cancellation” in the traditional sense.

1. Wait for 30 Days: Ensure that at least 30 days have passed since your order processing date.
2. Document Everything: Keep all communication, order details, payment confirmations, and any unlock codes received.
3. Gather Evidence if code doesn’t work: If you received a code that did not work, prepare the “video proof” as required by their money-back guarantee. This typically involves:
   • Showing your phone’s IMEI number clearly.
   • Demonstrating the steps you took to enter the unlock code.
   • Clearly showing the error message or the phone remaining locked.
4. Contact Support: Use the “Contact us” page on Unlockninja.com to submit a message to their support team.
   • Clearly state your order number and the issue you are facing e.g., “phone not unlocked after 30 days” or “unlock code not working”.
   • Attach your video proof if applicable.
5. Await Response: The site states their team will get back to you within 24 hours on a usual working day longer on weekends.
6. Follow Instructions for Refund: If they confirm their inability to unlock the phone or if the provided code is proven ineffective, they should initiate the automatic refund process as per their guarantee.

Important Note: The stringent cancellation policy reinforces the need for users to be absolutely certain before proceeding with an order on Unlockninja.com. It highlights that this is a one-time service payment with specific conditions for refunds rather than a flexible subscription that can be easily terminated. Therefore, if you are unsure or have any reservations, it is best to avoid placing an order and instead explore the more ethically sound alternatives mentioned previously, such as contacting your carrier directly.

Unlockninja.com Pricing

Unlockninja.com’s pricing structure is not displayed as a fixed, universal rate.

Instead, the cost of unlocking a phone is dynamic, varying based on several factors unique to each device and its current network status.

This customized pricing approach means users won’t know the exact fee until they go through the initial steps of the ordering process.

Factors Influencing Unlock Price

The website indicates that the price is determined by a combination of the phone’s characteristics and the unlocking method required:

• Phone Brand and Model: Different phone manufacturers and models have varying complexities in their unlocking procedures. Newer or more niche models might incur higher costs due to more sophisticated security measures.
• Country and Network Provider: The original country where the phone was purchased and the specific network it’s locked to significantly impact the price. Some networks are more restrictive or charge higher fees for official unlocking services, which can translate to higher costs for third-party providers. For example, unlocking an iPhone locked to a specific premium carrier in a region with strict contract laws might be considerably more expensive than unlocking an older Android phone from a smaller regional carrier.
• “Unlocking Tools” Available: The site mentions “a selection of unlocking tools with their respective costs.” This suggests that for some phones, there might be multiple unlocking methods, each with a different price point. These tools can be “separated based on your contract status with the network provider and/ or the speed of unlock code generation.” This implies that users might have options for faster and potentially more expensive unlocks versus slower, cheaper ones.
• Source of Unlock Code: The FAQ section clarifies that the cost depends on the “source which they are obtained from.” Unlock codes acquired directly from the manufacturer are often more expensive than those released by network providers. When network providers do not release codes due to eligibility requirements or sales arrangements, the manufacturer’s method is the only option, driving up the price.

How to Find the Price

To determine the cost for a specific phone, users must:

1. Select Phone Brand & Model: Go to the Unlockninja.com website and select the exact brand and model of the phone they wish to unlock.
2. Select Country & Network Provider: Provide the country and the network provider to which the phone is currently locked.
3. View Available Options: After these details are entered, the website will display the available “unlocking tools” and their corresponding prices.

Payment Methods

The website indicates that payments can be made using:

• Credit Card
• PayPal

They emphasize that payment is required upfront, and the IMEI number is only requested after successful payment for “security reasons.”

“Cheapest Prices” Claim

Unlockninja.com explicitly claims to offer “cheapest prices in the industry” and provides a price match guarantee: “If you happen to find a lower price at another site of repute, we will try and match the price for you.” This suggests a competitive pricing strategy aimed at attracting budget-conscious customers.

However, verifying this claim would require users to shop around and compare prices across multiple unlocking service providers.

It’s important to remember that while a low price might be appealing, the ethical and reliability aspects of the service should always take precedence, especially given the various risks associated with unauthorized unlocking methods.

Unlockninja.com vs. Alternatives: A Comparison

When considering a service like Unlockninja.com, it’s beneficial to compare it against its primary competitors and, more importantly, against the ethical and official alternatives available.

This comparison highlights the trade-offs in terms of cost, convenience, legality, and reliability.

1. Unlockninja.com vs. Official Carrier Unlocking

This is the most crucial comparison, as carrier unlocking represents the official, ethical, and generally risk-free method.

Feature	Unlockninja.com Third-Party	Official Carrier Unlocking
Legality & Ethics	Claims “100% legal,” but potential for contractual breach if still under contract. Ethical ambiguity.	100% legal and ethical, as it adheres to original agreements.
Cost	Variable, depends on phone/network. Claims “cheapest prices.”	Often free once contract is fulfilled. fees for early unlock.
Speed	Claims “fastest delivery,” but acknowledges potential delays 30-day non-cancellation period.	Varies by carrier. can be instant for eligible devices, or a few days.
Warranty Impact	Unclear if it voids manufacturer warranty claims “no hardware tampering”.	Does not void manufacturer warranty.
Security Risk	Minimal software installation risk claimed, but general risk of sharing IMEI with third party.	No security risk. process handled by trusted carrier.
Support & Refunds	Contact form support, 24-hour response weekdays, conditional 100% money-back guarantee video proof.	Direct carrier support phone, chat, in-store. clear refund/resolution policies.
Ease of Use	Online process, “three easy steps.”	Online request, phone call, or in-store visit.
Flexibility	Unlocks phone for any network use.	Unlocks phone for any network use.

Conclusion: While Unlockninja.com offers a seemingly convenient online process, the official carrier unlocking method is superior in terms of ethical conduct, warranty preservation, and overall peace of mind. The “cheapest prices” claim needs to be weighed against the potential for contract breaches and the challenges in obtaining refunds.

2. Unlockninja.com vs. Other Third-Party Unlocking Services

The market for third-party unlocking services is crowded.

Many operate similarly to Unlockninja.com, offering IMEI-based unlocking.

• Similarities: Most third-party services share common traits:
  • IMEI-based unlocking: This is the standard for remote unlocks.
  • Variable pricing: Prices fluctuate based on phone model, network, and country.
  • Online process: Streamlined web interfaces for ordering.
  • Promises of speed and guarantees: Many claim fast service and money-back guarantees, though conditions vary.
• Key Differentiators to Look For:
  • Reviews and Reputation: Check independent review sites e.g., Trustpilot, forums. Services with consistently poor reviews regarding failed unlocks or difficult refunds should be avoided.
  • Transparency: How clear are their pricing, cancellation, and refund policies? Hidden fees or overly complex terms are red flags.
  • Support: Do they offer live chat or phone support, or only email/contact forms? Better support can be crucial if issues arise.
  • Success Rate Claims: While most claim high success rates, independent verification is often difficult.

Conclusion: Without extensive independent research into specific competitors, it’s difficult to definitively say how Unlockninja.com stacks up against all other third-party services. However, the core issues of conditional guarantees and the 30-day non-cancellation policy are common pitfalls across many such platforms. It’s always advisable to approach any third-party service with caution and prioritize those with verifiable, positive user feedback and transparent terms.

3. Unlockninja.com vs. Purchasing Directly Unlocked Phones

This comparison isn’t about competing services but alternative strategies for acquiring an unlocked device.

Feature	Unlockninja.com Unlocking existing locked phone	Purchasing Directly Unlocked Phone
Device Source	Unlocks your existing, carrier-locked phone.	Buy a new or refurbished phone that’s already unlocked.
Initial Cost	Cost of unlocking service.	Full price of the phone upfront.
Flexibility	Achieves an unlocked state for your current phone.	Immediately flexible with any network.
Contract Status	May violate existing carrier contract.	No carrier contract obligations whatsoever.
Warranty & Support	Potential for voided warranty, third-party support for unlock.	Full manufacturer warranty, direct manufacturer support.
Simplicity	Relatively simple process if it works.	Easiest option, no unlocking process needed.

Conclusion: For maximum ethical compliance, simplicity, and long-term peace of mind, purchasing a directly unlocked phone is the superior choice. While it requires a higher upfront investment, it completely bypasses the complexities, risks, and ethical ambiguities associated with unlocking a device that was originally acquired under a carrier contract.

In essence, while services like Unlockninja.com offer a quick path to phone unlocking, the most ethical and ultimately beneficial approach for a mobile device is to either fulfill your original carrier contract and request an official unlock or to purchase an unlocked device from the outset.

This ensures transparency, upholds agreements, and avoids unnecessary risks.

Frequently Asked Questions

What is Unlockninja.com?

Unlockninja.com is an online service that claims to remotely unlock mobile phones, allowing them to be used with any mobile network worldwide.

How does Unlockninja.com work?

Based on the website, users select their phone’s brand, model, country, and the network it’s currently locked to.

After payment, they submit their IMEI number, and Unlockninja.com provides an unlock code or instructions.

Is Unlockninja.com a legitimate service?

The website presents itself as legitimate, claiming to offer “100% legal and secure” unlocking services and to work with network providers or phone manufacturers.

However, like any third-party service, individual experiences and success rates can vary.

Is unlocking my phone with Unlockninja.com legal?

Unlockninja.com states their process is “100% legal.” While unlocking a phone is generally legal in many places e.g., USA under specific acts, the act of unlocking a phone that is still under contract with a carrier may violate your original service agreement, potentially leading to financial penalties or contractual breaches with your network provider.

What types of phones can Unlockninja.com unlock?

Unlockninja.com claims to unlock a wide range of popular phone brands and models, including Samsung, Apple, ZTE, LG, Motorola, and HTC, supporting thousands of models from various network providers globally.

How long does it take to unlock a phone with Unlockninja.com?

Unlockninja.com promises “fastest delivery with automated email alerts” and provides an estimated delivery time before ordering.

However, they also state that delivery times can take longer than expected, especially over weekends, and they “cannot cancel your order until before 30 days of order processing date.”

What is the cost of unlocking a phone with Unlockninja.com?

The price for unlocking a phone with Unlockninja.com is variable and depends on the specific phone model, the country, the network provider it’s locked to, and the available unlocking tools.

Users need to go through the initial steps on the website to get a quote.

Does Unlockninja.com offer a money-back guarantee?

Yes, Unlockninja.com offers a “100% Money Back Guarantee.” However, it comes with a condition: users must “provide a video proof of the code not working.” If they are unable to generate an unlocking code, a full refund is automatically issued.

Can I cancel my Unlockninja.com order?

No, Unlockninja.com explicitly states that they “cannot cancel your order until before 30 days of order processing date” because they pay their suppliers upfront.

After this period, if the unlock is unsuccessful, the money-back guarantee policy would apply.

What payment methods does Unlockninja.com accept?

Unlockninja.com accepts payments via credit card and PayPal.

How do I find my IMEI number for Unlockninja.com?

The most common way to find your IMEI number is by dialing *#06# on your phone. Alternatively, you can find it in your phone’s settings e.g., “About Phone” on Android, “General” > “About” on iOS or sometimes printed below the battery.

Does unlocking my phone void its warranty?

While Unlockninja.com claims “no hardware tampering,” many phone manufacturers and network providers state that unauthorized unlocking or modifications can void your device’s warranty. It’s crucial to check your phone’s warranty terms.

What happens if the unlock code from Unlockninja.com doesn’t work?

If the unlock code provided by Unlockninja.com does not work, you are required to provide video proof of the failure to qualify for their 100% money-back guarantee.

Can I use my original network after unlocking my phone?

Yes, Unlockninja.com states that you can always use your original network even after the unlocking process is complete.

Is the unlocking done by Unlockninja.com permanent?

Yes, Unlockninja.com claims that once your phone is unlocked through their service, it will remain unlocked permanently.

Will a software update re-lock my phone after using Unlockninja.com?

Unlockninja.com states that OS updates generally do not re-lock your phone, and the chances are “very less.” In rare cases, you can reuse the purchased unlock code.

Does Unlockninja.com offer customer support?

Yes, Unlockninja.com offers customer support through a “Contact us” page.

They aim to respond within 24 hours on usual working days, though replies may take longer on weekends.

How do I contact Unlockninja.com support?

You can contact Unlockninja.com support by visiting their “Contact us” page and leaving a message.

What is the difference between network and manufacturer unlock methods?

Unlockninja.com explains that network unlock codes are obtained directly from the network provider cheaper, ~75% accuracy, while manufacturer unlock codes are from the phone company more expensive, ~95% accuracy.

What if my phone is hard-locked?

A phone becomes “hard-locked” if too many incorrect unlock codes are entered.

Unlockninja.com’s FAQ mentions this, but doesn’t explicitly state if their service can reverse a hard lock or what the success rate is for such cases.