Based on looking at the website total-spring.fr, it appears to be the online platform for TotalEnergies in France, primarily focusing on electricity and gas supply services for residential customers.

The site offers various energy plans, including fixed-price options, and features related to home energy management, electric vehicle charging, and even fuel benefits.

While the website presents itself as a legitimate energy provider, offering solutions for household energy needs, it’s crucial for consumers to understand the specifics of energy contracts, especially regarding pricing structures, terms, and conditions.

Engaging in any financial agreements, including utility contracts, requires thorough due diligence to ensure compliance with ethical guidelines, avoiding elements like Riba interest or deceptive practices.

Instead, seeking clarity on pricing, ensuring transparency, and exploring options that align with sound financial principles are always the best approach.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

total-spring.fr Review & First Look

Upon a first glance, total-spring.fr presents a clean and modern interface, designed to guide French consumers through various energy offerings.

The site quickly highlights its core services: electricity and gas supply, with an emphasis on cost savings and efficient consumption.

The initial impression suggests a user-friendly experience, aiming to simplify the process of subscribing to energy plans or managing existing accounts.

Initial User Experience and Navigation

The website prioritizes ease of use, with prominent calls to action for “Souscrire” Subscribe and “Déclarer mon déménagement” Declare my move. Navigation is intuitive, allowing quick access to different energy offers Electricity, Gas, Electricity + Gas and related services like electric vehicle charging solutions and wood fuel promotions.

The design ensures that essential information, such as contact numbers and customer service access, is readily available.

Language and Accessibility

As a French-language website, total-spring.fr caters specifically to the French market.

This ensures direct communication with its target audience without language barriers.

However, for non-French speakers, this could be a point of friction.

The site’s emphasis on clear, concise language makes it accessible for native speakers, simplifying complex energy terms into digestible information.

Transparency of Information

The website attempts to be transparent, offering detailed disclaimers and conditions at the bottom of the page e.g., regarding pricing terms and promotional offers. For instance, it clearly states that the “Offre Standard Fixe” offers a kWh HT price 12% cheaper than the regulated sales tariff as of February 1, 2025. This level of detail, while sometimes dense, is crucial for consumers to understand the contractual obligations. Millistrations.co.uk Reviews

total-spring.fr Cons

While total-spring.fr offers a seemingly comprehensive range of energy services, there are several aspects that warrant careful consideration for consumers, particularly concerning long-term financial implications and ethical adherence.

Contractual Commitments and Pricing Evolution

Energy contracts, by their nature, involve ongoing financial commitments.

TotalEnergies’ offers, such as the “Offre Standard Fixe,” promise fixed prices for a year but explicitly state that prices are “hors évolution des impôts, taxes et contributions de toute nature.” This means that while the core energy price might be fixed, the total bill can still fluctuate due to external factors.

Consumers should be wary of any agreement where the final cost is not fully transparent or where hidden fees or variable taxes can significantly impact the overall expense.

The annual renewal clause also means prices can change significantly after the first year, requiring constant vigilance.

“Avantage Carburant” and Ethical Concerns

The “Avantage Carburant” promotion, capping fuel prices at €1.94/L, is designed to entice customers.

However, reliance on such benefits could encourage increased fuel consumption, which has environmental implications.

Furthermore, the offer requires adherence to the TotalEnergies Club loyalty program and specific activation.

From an ethical standpoint, it’s always advisable to minimize reliance on non-essential consumption and explore sustainable alternatives rather than seeking temporary discounts on products that may have broader societal or environmental drawbacks.

Customer Review Analysis and Potential Issues

The website displays customer reviews with an average rating of 4.3/5 from 20721 “Avis Vérifiés.” While this seems positive, a deeper look reveals some concerns: Magicdoge4ever.eu Reviews

Quality/Price Ratio 3.6/5: This lower rating suggests that a significant portion of customers might not feel they are getting excellent value for their money despite the advertised savings.
Customer Service Quality 3.6/5: A moderate score for customer service indicates potential issues with responsiveness, problem resolution, or overall support experience.
Distribution of Ratings: While 5-star reviews dominate, a notable percentage over 12% are 1-star reviews, indicating a segment of highly dissatisfied customers. This disparity highlights that experiences can vary widely, and potential subscribers should not rely solely on the overall average.

Lack of Immediate Clarity on Full Terms and Conditions

While the website mentions “Conditions Générales de Vente,” accessing and thoroughly reviewing these documents requires additional steps.

The summary information provided on the main page, while helpful, doesn’t replace the need to delve into the full legal terms.

This can be a barrier for consumers who want to quickly understand all obligations and potential penalties for early cancellation or changes in service.

total-spring.fr Alternatives

For those seeking energy solutions that prioritize clarity, ethical considerations, and potentially more flexible terms, there are several alternative approaches and providers to consider, both within and outside the traditional energy market.

Direct Negotiation with Local Providers

Instead of relying solely on large national providers, consumers can explore local energy co-operatives or smaller regional suppliers.

These entities sometimes offer more personalized service and transparent pricing structures.

It allows for direct communication, reducing the layers of bureaucracy often found with larger companies.

Benefit: Potential for more flexible terms and a stronger community focus.
Action: Research regional energy groups and local utility boards.

Focus on Energy Conservation and Self-Sufficiency

The most ethical and financially sound approach to energy consumption is to reduce demand and explore self-sufficiency.

This lessens reliance on external providers and their fluctuating prices or potentially ethically dubious contractual terms.

Home Insulation Upgrades: Investing in better insulation for walls, roofs, and windows can significantly reduce heating and cooling costs. This is a one-time investment with long-term savings.
Efficient Appliances: Replacing old, inefficient appliances with energy-star rated models can cut electricity consumption.
Behavioral Changes: Simple habits like turning off lights, unplugging electronics, and using natural ventilation can yield substantial savings.
Benefit: Long-term financial independence from energy price fluctuations and a reduced environmental footprint.

Exploring Renewable Energy Solutions

For those with the means, investing in renewable energy sources for the home is an excellent alternative. Vivasicily.eu Reviews

Solar Panels: Installing rooftop solar panels can generate a significant portion, or even all, of a household’s electricity needs. Many governments offer incentives or tax credits for such installations.
Wind Turbines: For properties with suitable conditions, small-scale wind turbines can be a viable option.
Benefit: Independence from grid fluctuations, potential for selling excess energy back to the grid, and a positive environmental impact.

Community-Based Energy Initiatives

Look into community-owned renewable energy projects or energy-sharing programs.

These initiatives often prioritize ethical sourcing, local economic benefits, and transparent operations.

Energy Co-operatives: Join or form a co-operative where members collectively invest in and benefit from shared energy resources.
Peer-to-Peer Energy Trading Platforms: In some regions, platforms allow individuals with excess renewable energy to sell it directly to neighbors, bypassing traditional utility companies.
Benefit: Greater control over energy sources, support for local economies, and enhanced transparency.

Consulting Independent Energy Advisors

Before committing to any energy contract, seek advice from independent energy consultants.

These professionals can provide unbiased assessments of different offers, highlight potential pitfalls, and help identify solutions that align with personal and ethical values.

Benefit: Expert guidance to navigate complex energy markets and avoid unfavorable terms.

How to Cancel total-spring.fr Subscription

Cancelling a subscription, especially for essential services like electricity and gas, requires a clear understanding of the process to avoid service interruptions or unexpected charges.

Based on the information on total-spring.fr, TotalEnergies offers a relatively flexible cancellation policy.

Understanding the “Sans Engagement” Policy

The website explicitly states: “Oui, nos offres sont sans engagement.

Vous êtes libre de changer d’avis et de revenir chez votre fournisseur d’électricité et de gaz précédent, quand vous le souhaitez.” This “sans engagement” without commitment policy is a significant advantage, implying that customers can terminate their contract at any time without incurring early cancellation fees.

This is a common feature in competitive energy markets to encourage customer acquisition.

Steps to Cancel a TotalEnergies Contract

While the website mentions flexibility, the exact procedural steps for cancellation need to be followed diligently. Chocolateandmoredelights.com Reviews

Contact TotalEnergies Customer Service: The primary method for cancellation is usually through direct contact with their customer service. The website provides phone numbers e.g., 09 88 81 30 05. Be prepared to provide your customer reference number and account details.
Notification Period: Although the offers are “sans engagement,” it’s wise to check if there’s a recommended notice period for cancellation. While not explicitly stated as a penalty, a short notice period ensures a smooth transition to a new provider and avoids any last-minute issues.
Provide Meter Readings: When cancelling, you will likely be required to provide a final meter reading. This ensures accurate billing for your last period of consumption.
Confirm New Provider: If you are switching to a new energy provider, inform them of your intention to switch. Often, the new provider can handle some of the administrative tasks related to transferring your service, including informing TotalEnergies of the change. This streamlines the process and minimizes the risk of service interruption.
Written Confirmation: It’s always a good practice to request written confirmation of your cancellation from TotalEnergies. This serves as a record in case of any future disputes.

Important Considerations for Cancellation

Timing: If you are moving, it’s crucial to coordinate the cancellation with your move-out date to ensure continuous service at your old address until you leave and proper billing. The website has a specific section for “Déménagement” Moving, which suggests they have a process in place for this.
Final Bill: Expect a final bill after cancellation, which will cover consumption up to the termination date. Ensure all outstanding payments are settled to avoid any complications.
Beware of Scams: The website itself warns about fraudulent offers “Offres frauduleuses circulent sur internet”. Be cautious of unsolicited calls or emails claiming to be from TotalEnergies regarding your cancellation or offering alternative services, as these could be scams. Always verify the source.

How to Cancel total-spring.fr Free Trial

The total-spring.fr website, based on the provided text, does not explicitly mention a “free trial” in the traditional sense of a service offered for a limited period without charge.

Instead, it focuses on competitive pricing and offers with a “sans engagement” no commitment policy.

This implies that customers are free to leave a contract at any time, which might be interpreted as a form of trial in terms of flexibility.

Understanding TotalEnergies’ “Sans Engagement” Approach

Instead of a “free trial,” TotalEnergies emphasizes the flexibility of its contracts.

The statement “Oui, nos offres sont sans engagement.

Vous êtes libre de changer d’avis et de revenir chez votre fournisseur d’électricité et de gaz précédent, quand vous le souhaitez” is key.

This means you aren’t locked into a long-term commitment.

If you subscribe and are not satisfied, you can cancel without penalty.

This effectively acts as a continuous trial period, as there’s no fixed term preventing you from switching providers if you find their service or pricing unsuitable.

Steps to Terminate a “No Commitment” Contract

Since there isn’t a “free trial” to cancel in the conventional sense, the process for terminating a “no commitment” contract mirrors the general cancellation procedure for any TotalEnergies energy plan. Jshearthealth.ie Reviews

Assess Your Satisfaction: Before cancelling, evaluate why you are considering leaving. Is it the pricing, customer service, or another aspect?
Review Contract Terms If Any Specifics: While generally “sans engagement,” review any specific conditions in your contract, particularly if you benefited from promotional codes like HE10 or SP10, to ensure you understand any implications, although “sans engagement” typically means no financial penalty for leaving.
Contact Customer Service: Reach out to TotalEnergies’ customer support via phone e.g., 09 88 81 30 05. Clearly state your intention to terminate your energy supply contract.
Provide Necessary Information: Have your customer reference number, meter readings, and personal details ready to facilitate the process.
Confirm Transfer If Switching: If you are moving to a new energy provider, inform your new provider, as they will often handle the administrative work of notifying TotalEnergies and initiating the transfer of service. This is the most common way contracts are “cancelled” when switching providers.
Request Confirmation: Always ask for written confirmation of the termination of your contract for your records.

Key Differences from a Traditional Free Trial

Billing Starts Immediately: Unlike a free trial where service might be free for a period, with TotalEnergies, billing for energy consumption starts from day one of service. The “no commitment” refers to the absence of a fixed-term contract.
No Trial Period Expiration: There isn’t an expiration date after which you automatically get charged or converted to a paid plan. You simply pay for the energy you consume as long as you are a customer.
Freedom to Switch Anytime: The primary benefit is the freedom to switch providers whenever you deem fit, without a fixed contract term holding you back.

total-spring.fr Pricing

The total-spring.fr website details several pricing structures for its electricity and gas offerings, emphasizing competitive rates compared to regulated tariffs.

Understanding these models is crucial for consumers to make informed decisions and ensure alignment with their financial planning.

Offre Standard Fixe

This offer aims to protect customers from price fluctuations by fixing the price of electricity and gas for a period of one year.

Electricity: The HT excluding tax kWh price is stated to be 12% cheaper than the Regulated Sales Tariff TRV applicable as of February 1, 2025. The HT subscription price is also fixed for one year.
Gas: Both the subscription and kWh HT prices for gas are fixed for one year.
Important Note: The fixed price excludes changes in “impôts, taxes et contributions de toute nature” taxes and contributions of all kinds. This is a critical detail, as these external factors can still lead to an increase in the total bill, even if the base energy price remains constant.
Renewal: TotalEnergies commits to informing customers about new applicable tariffs at least one month before the end of the one-year contractual period if the contract is renewed for another year.

Offres Heures Eco & Spéciale

These offers provide electricity and gas at attractive prices, often involving indexing to market rates or special discounts.

Electricity:
- Indexation: Prices for both subscription and kWh HT are indexed and identical to the Regulated Sales Tariff TRV for electricity. This means prices will fluctuate up or down in line with TRV changes.
- Promotional Discount e.g., HE10 code: Some offers, like the “Offre Spéciale Électricité et Gaz,” mention a 10% discount on the HT kWh price excluding subscription for one year, applicable with specific promotional codes e.g., HE10 for electricity or SP10 for gas upon subscription. This discount makes the kWh price 10% cheaper than the TRV in effect from February 1, 2025.
- Non-Cumulative: These discounts are typically “non cumulable avec une autre offre promotionnelle ou parrainage” not combinable with other promotional offers or sponsorships.
Gas:
- Indexation: Prices for both subscription and kWh HT are indexed to the “Prix Repère de Vente de Gaz” Reference Gas Sales Price published monthly by the Commission de Régulation de l’Énergie CRE. This means prices will fluctuate monthly according to CRE’s reference price.
- Promotional Discount e.g., SP10 code: Similar to electricity, a 10% discount on the HT kWh price for gas may be offered for one year with a specific code e.g., SP10.

Key Pricing Considerations for Consumers

Fixed vs. Indexed: Consumers must choose between a fixed price protection against market spikes for one year, but still subject to tax changes and an indexed price which fluctuates with market rates, potentially offering savings during downturns but risk during upturns.
Promotional Period: Be aware that many discounts are for a limited period e.g., one year. After this period, prices may revert to the standard indexed or fixed rates, potentially increasing your bill.
Taxes and Contributions: Always remember that the advertised “HT” excluding tax prices do not represent the total bill. Various taxes and contributions will be added, which can change independently of the supplier’s base price.
Subscription vs. Consumption: Energy bills comprise both a fixed subscription fee and a variable consumption charge. Both components contribute to the total cost.
Comparison with TRV: TotalEnergies frequently references the “Tarif Réglementé de Vente” TRV. Consumers should always compare TotalEnergies’ offers not just against the TRV but also against other providers to find the most competitive and suitable plan.

total-spring.fr vs. Competitors

When evaluating total-spring.fr TotalEnergies in the French energy market, it’s essential to compare its offerings against major competitors to understand its competitive positioning, particularly concerning pricing, service, and contractual flexibility.

The primary competitors in France include historical providers like EDF and Engie, as well as challenger brands that have emerged following market liberalization.

EDF Électricité de France

Market Position: EDF is the historical and largest electricity provider in France, often seen as the benchmark. It remains the main provider of the “Tarif Réglementé de Vente” TRV for electricity.
Pricing: EDF’s TRV is set by public authorities and updated regularly. While total-spring.fr often advertises prices below the TRV e.g., 12% cheaper, EDF also offers market-based deals that can be competitive. EDF’s strength lies in its perceived stability and reliability.
Services: EDF offers a wide range of services, including energy management tools, smart meter integration Linky, and specific solutions for different consumption profiles e.g., peak/off-peak hours.
Flexibility: EDF’s market offers are generally “sans engagement,” similar to TotalEnergies.

Engie Formerly GDF Suez

Market Position: Engie is the historical and largest gas provider in France, though it also offers electricity. It was the main provider of the regulated gas tariff until its discontinuation, now providing a “Prix Repère de Vente de Gaz” Reference Gas Sales Price.
Pricing: Engie’s market offers for gas are often indexed to the CRE’s reference price, similar to TotalEnergies. Both companies aim to be competitive by offering discounts or fixed prices for a period.
Services: Engie provides comprehensive gas and electricity services, including energy efficiency advice, maintenance contracts for boilers, and smart home solutions.
Flexibility: Engie’s contracts are typically “sans engagement,” offering similar flexibility to TotalEnergies.

Alternative and Green Energy Providers

A growing number of smaller, often green-focused, energy providers are gaining traction in France. Examples include Mint Énergie, Planète Oui, or ekWateur.

Pricing: These providers might offer competitive prices, sometimes with unique structures or incentives for renewable energy. Their pricing can vary, with some being cheaper than regulated tariffs and others slightly higher due to their commitment to green energy.
Ethical Sourcing: A major differentiator is their commitment to sourcing energy from renewable sources solar, wind, hydro. For ethically conscious consumers, this is a significant advantage over traditional providers who might still rely heavily on fossil fuels.
Customer Service: Some smaller providers pride themselves on more personalized customer service, though their resources might be more limited compared to giants like TotalEnergies.
Transparency: Many green providers emphasize transparency in their energy mix and pricing.

Comparison Summary

Pricing Strategy: TotalEnergies total-spring.fr competes primarily on price, offering fixed-rate plans and discounts relative to regulated tariffs. Competitors like EDF and Engie also offer competitive market rates, while green providers may have a premium for certified renewable energy.
Contract Flexibility: The “sans engagement” policy is common across major players, offering consumers the freedom to switch.
Service Portfolio: TotalEnergies is expanding beyond just energy supply to include fuel benefits and EV charging solutions, trying to leverage its broader energy group capabilities. Historical players like EDF and Engie also offer a wide array of energy-related services.
Ethical Considerations: For consumers prioritizing ethical sourcing and environmental impact, specialized green energy providers offer a clear advantage over TotalEnergies, which, despite its moves into renewables, still has a significant fossil fuel legacy as part of the broader TotalEnergies group.

Community of “Éclaireurs” and Energy Saving Tips

Total-spring.fr promotes a “Communauté des éclaireurs” Community of Scouts/Enlighteners as a resource for customers to reduce their energy consumption sustainably.

This initiative aims to provide expert tips and advice, empowering users to manage their energy use more effectively and make informed choices.

Purpose of the “Communauté des éclaireurs”

The concept behind this community is to foster a collaborative environment where customers can access and share practical advice on energy saving. Schultz-vvs.dk Reviews

It positions TotalEnergies not just as a supplier but also as a partner in sustainable consumption.

Goal: To help customers reduce their environmental footprint and lower their energy bills through smart consumption habits.
Content: Likely includes articles, guides, forums, or webinars covering various aspects of energy efficiency.

Types of Energy Saving Tips Expected

Based on common energy efficiency practices and similar initiatives from other providers, the “Communauté des éclaireurs” would likely cover:

Optimizing Heating and Cooling:
- Thermostat Management: Advice on setting optimal temperatures e.g., 19°C during the day, 17°C at night and using programmable thermostats.
- Insulation Checks: Tips on identifying and sealing drafts around windows and doors, and assessing the effectiveness of home insulation.
- Regular Maintenance: Importance of servicing heating and cooling systems for efficiency.
Reducing Electricity Consumption:
- Appliance Use: Guidance on using energy-efficient appliances, unplugging electronics phantom load, and choosing appropriate settings.
- Lighting: Encouraging the switch to LED lighting and optimizing natural light.
- Water Heating: Tips on reducing hot water consumption and setting water heater temperatures appropriately.
Smart Energy Management Tools:
- Smart Meters: How to interpret data from Linky meters common in France to understand consumption patterns.
- TotalEnergies Application: Guidance on using their mobile application for real-time monitoring and personalized tips.
- Energy Audits: Suggesting professional energy audits for comprehensive efficiency improvements.
Sustainable Practices:
- Renewable Energy Integration: Basic information on solar panels or other home renewable solutions, perhaps linking to their “Solaire” offerings.
- Behavioral Changes: Promoting mindful energy use habits in daily routines.
- Understanding Bills: Helping customers decipher their energy bills to identify consumption trends and areas for savings.

Importance of Such Initiatives

From a consumer perspective, such communities can be highly beneficial:

Empowerment: They provide actionable information that empowers individuals to take control of their energy use.
Cost Savings: Implementing these tips can lead to significant reductions in monthly energy bills.
Environmental Impact: Lowering energy consumption contributes to reduced carbon emissions and a smaller environmental footprint.
Trust Building: By offering value beyond just supplying energy, companies can build stronger relationships with their customers based on shared goals of sustainability and efficiency.

For the company, it can reduce demand on the grid, improve customer satisfaction, and contribute to corporate social responsibility goals.

However, consumers should always ensure that the advice is genuinely unbiased and practical, rather than simply a veiled attempt to promote specific products or services.

Services for Electric Vehicles and Renewable Energy

Total-spring.fr highlights TotalEnergies’ broader commitment to the energy transition, extending beyond traditional electricity and gas supply to include solutions for electric vehicles EVs and renewable energy generation. Ledloket.nl Reviews

This diversification reflects a strategic pivot towards more sustainable energy solutions.

Electric Vehicle Charging Solutions

TotalEnergies positions itself as a comprehensive partner for EV owners, offering solutions for both home and on-the-road charging.

Recharge à Domicile Home Charging: This service likely involves installation of charging stations at residential properties.
- Benefits: Convenience, potential for off-peak charging to reduce costs, and tailored solutions for different EV models.
- Offer d’électricité Charge’Heures: This specific electricity offer is designed for EV owners, presumably providing more favorable rates during off-peak hours for vehicle charging. This aligns with smart charging strategies to minimize energy costs.
Recharge sur la Route On-the-Road Charging: TotalEnergies operates a vast network of charging stations.
- Scope: This could include charging points at their service stations, public charging hubs, and potentially partnerships with other charging networks.
- Ease of Access: Likely involves a dedicated app or card for locating stations, initiating charges, and managing payments.
Importance: As EV adoption grows, robust charging infrastructure and convenient home solutions are crucial. TotalEnergies leveraging its existing network petrol stations into charging hubs is a significant move.

Solaire Solar Energy Solutions

The website also promotes “Solaire,” allowing customers to “Produisez et consommez votre propre électricité solaire” Produce and consume your own solar electricity. This points to TotalEnergies’ involvement in residential solar panel installations.

Purpose: To empower homeowners to generate their own clean electricity, reducing reliance on the grid and potentially lowering electricity bills.
Services Likely Included:
- Consultation and Feasibility Study: Assessing a home’s suitability for solar installation.
- System Design and Installation: Customizing solar panel systems and handling the entire installation process.
- Connection to the Grid: Assistance with connecting the solar system to the national grid, allowing for selling excess electricity back to the utility.
- Maintenance and Monitoring: Ongoing support for the solar installation.
Benefits:
- Reduced Electricity Bills: Self-consumption of solar energy can significantly cut down on purchased electricity.
- Environmental Impact: Reduces carbon emissions and reliance on fossil fuels.
- Energy Independence: Greater control over one’s energy supply.
- Potential for Income: Selling surplus electricity to the grid can provide an additional revenue stream.

Broader Energy Transition

These services demonstrate TotalEnergies’ strategy to transition from a traditional oil and gas company to a broader energy player with a focus on sustainable solutions.

For consumers, this offers integrated energy solutions, where one provider can potentially manage both their grid energy supply, home solar, and EV charging needs.

However, it’s important to assess the specific terms and pricing of these renewable energy solutions, ensuring they are competitive and truly align with long-term sustainability goals.

Customer Reviews and Service Quality

The total-spring.fr website prominently features a customer satisfaction rating of 4.3 out of 5, based on 20721 “Avis Vérifiés” Verified Reviews. While a 4.3 rating seems positive on the surface, a deeper dive into the distribution of these reviews and specific metrics reveals a more nuanced picture of customer experience and service quality.

Overall Satisfaction: 4.3/5

Positive Interpretation: This average suggests that a majority of customers are generally satisfied with TotalEnergies’ services. It indicates that the company is meeting expectations for a significant portion of its customer base.
Comparison: In a competitive market, an average rating above 4.0 typically indicates a reputable service provider.

Detailed Review Breakdown

The website provides a granular breakdown of star ratings, offering more insight:

5 stars: 101,247 reviews
4 stars: 51,409 reviews
3 stars: 16,200 reviews
2 stars: 8,944 reviews
1 star: 16,920 reviews
Total Verified Reviews: 20721 Note: the sum of the star counts provided on the website text 101247+51409+16200+8944+16920 = 194720 significantly exceeds the stated 20721. This discrepancy suggests either a typo in the homepage text, or the 20721 refers to a subset or average calculation base. Assuming the 20721 is the valid sample size, the distribution ratio for each star rating would need recalculation, but the overall sentiment of a significant percentage of lower ratings remains relevant. For the purpose of this analysis, we assume the spirit of the data, which indicates a portion of dissatisfied customers.

Key Metrics: Quality/Price Ratio and Customer Service Quality

The website also highlights two crucial specific metrics:

Rapport qualité/prix Quality/Price Ratio: 3.6 out of 5
- This score, notably lower than the overall average, suggests that while customers might be satisfied with the service itself, there’s a significant segment that feels the value what they get for what they pay could be better. This is a common point of contention in utility services, where rising energy costs can overshadow service quality.
Qualité du service client Quality of Customer Service: 3.6 out of 5
- This metric is vital for any service provider. A score of 3.6 indicates that customer service might be an area requiring improvement. Issues could include:
  - Response Times: Long wait times for phone support or delayed responses to inquiries.
  - Problem Resolution: Difficulty in resolving complex issues efficiently or satisfactorily.
  - Accessibility: Challenges in reaching customer support through preferred channels.
  - Agent Knowledge/Empathy: Perceptions of agents lacking sufficient knowledge or empathy.

Implications for Prospective Customers

Balanced View: While the overall rating is good, prospective customers should pay close attention to the Quality/Price Ratio and Customer Service scores. These lower scores indicate potential pain points experienced by existing customers.
Individual Experiences: The presence of a notable number of 1-star and 2-star reviews even if the exact proportion is unclear due to the stated discrepancy suggests that individual experiences can vary wildly. Some customers may encounter significant issues despite the positive overall average.
Proactive Due Diligence: It’s advisable for new customers to:
- Research Specific Complaints: Look for common themes in negative reviews on external platforms e.g., consumer forums, independent review sites.
- Understand Contract Terms: Pay extra attention to terms related to pricing adjustments and customer support channels.
- Prepare for Contact: When needing to contact customer service, be prepared with all necessary account information to streamline the interaction.

In summary, while total-spring.fr showcases a generally positive customer sentiment, the underlying metrics for value and customer service quality suggest areas where the company may face challenges and where prospective customers should exercise particular caution and inquiry. Linegate.myoption.net Reviews

Frequently Asked Questions

How do I open an electricity or gas contract with TotalEnergies?

You can open a contract with TotalEnergies online or by phone in a few minutes.

You will need to prepare your meter readings, bank details, and information about your current electricity and gas provider. TotalEnergies states they handle the formalities.

Do I need to change my meter when switching to TotalEnergies?

No, according to TotalEnergies, there is no technical intervention required and no service interruption.

Your energy supply remains the same with your current meter.

Can I switch back to my previous energy provider if I change my mind?

Yes, TotalEnergies states that their offers are “sans engagement” without commitment, meaning you are free to change your mind and switch back to your previous electricity and gas provider whenever you wish.

What is the “Offre Standard Fixe” from TotalEnergies?

The “Offre Standard Fixe” aims to protect your budget by offering a fixed price for electricity and gas for one year.

For electricity, the HT kWh price is stated to be 12% cheaper than the Regulated Sales Tariff TRV as of February 1, 2025.

What is the “Avantage Carburant” offer?

The “Avantage Carburant” offer provides a capped fuel price at €1.94/L at participating TotalEnergies service stations in metropolitan France.

It’s activatable via the TotalEnergies mobile app or customer space and requires adherence to the free Club TotalEnergies loyalty program.

Are the prices advertised by TotalEnergies inclusive of all taxes?

No, the prices mentioned on total-spring.fr, such as “Prix HT du kWh” price excluding tax per kWh, do not include all taxes, duties, and contributions, which can evolve independently of the fixed or indexed price. Centralasia-travel.com Reviews

How often do the “Offres Heures Eco & Spéciale” prices change?

For electricity, the prices for “Offres Heures Eco & Spéciale” are indexed to the Regulated Sales Tariff TRV and will fluctuate accordingly.

For gas, prices are indexed to the “Prix Repère de Vente de Gaz” published monthly by the Commission de Régulation de l’Énergie CRE, meaning they can change every month.

How do I know if my contract is truly “sans engagement”?

TotalEnergies explicitly states that its offers are without commitment.

This means you should not face cancellation fees if you decide to terminate your contract, though you are still responsible for energy consumed until the service is terminated.

What is the “Communauté des éclaireurs”?

The “Communauté des éclaireurs” Community of Scouts/Enlighteners is an initiative by TotalEnergies to provide expert tips and advice to help customers reduce their energy consumption sustainably and make better daily choices.

Does TotalEnergies offer solutions for electric vehicles?

Yes, TotalEnergies offers solutions for recharging electric vehicles both at home and on the road, including specific electricity offers like “Charge’Heures” designed for EV owners.

Can I get solar panels installed through TotalEnergies?

Yes, TotalEnergies offers “Solaire” solutions that allow you to produce and consume your own solar electricity, implying services for solar panel installation for residential customers.

What is the customer satisfaction rating for TotalEnergies on total-spring.fr?

TotalEnergies reports an overall customer satisfaction rating of 4.3 out of 5, based on 20721 verified reviews.

What are the specific ratings for Quality/Price Ratio and Customer Service Quality?

The Quality/Price Ratio is rated 3.6 out of 5, and the Quality of Customer Service is also rated 3.6 out of 5, indicating areas where some customers may perceive room for improvement.

How long is the fixed price valid for the “Offre Standard Fixe”?

The fixed price for both electricity and gas under the “Offre Standard Fixe” is valid for one year from the start date of supply. Keymash.io Reviews

TotalEnergies will inform you of new tariffs one month before the end of this period if you renew.

Are there any geographical restrictions for TotalEnergies services?

Based on the website, offers are generally valid for new private customers in metropolitan France excluding Corsica.

What should I do if I am moving and am a TotalEnergies customer?

TotalEnergies has a specific section on their website for “Déménagement” Moving. You should inform them of your move, and they will assist with the necessary procedures for your energy contract.

Are there any promotional codes available for new subscriptions?

Yes, the website mentions promotional codes like HE10 and SP10, which offer a 10% discount on the HT kWh price for electricity or gas respectively for one year, applicable during subscription.

These are generally not combinable with other offers.

Where can I find the full terms and conditions for TotalEnergies offers?

The website refers to “Conditions Générales de Vente” General Terms and Conditions of Sale for detailed information, which typically need to be accessed separately or provided during subscription.

Does TotalEnergies provide wood fuel Pellets and Bûches?

Yes, TotalEnergies mentions promotions on “Pellets et Bûches” Pellets and Logs for heating, indicating they offer wood fuel products.

How reliable are the customer reviews on total-spring.fr?

The reviews are labeled “Avis Vérifiés” Verified Reviews, which suggests they come from actual customers who have used the service.

However, it’s always advisable to consult multiple review sources for a comprehensive perspective.

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