Tokojadi.net Reviews

Based on looking at the website, Tokojadi.net appears to be a legitimate Indonesian online and offline wholesale supplier of office stationery and equipment.

The site presents itself as a comprehensive source for office supplies, offering a wide array of products from basic pens and paper to more substantial items like filing cabinets, money counting machines, and whiteboards.

It emphasizes competitive wholesale pricing, various purchasing options including online, WhatsApp, and email orders, and the convenience of direct store visits.

For those in need of office supplies, this platform aims to provide a reliable and efficient service, backed by stated guarantees and customer service.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

0.0 0.0 out of 5 stars (based on 0 reviews) Excellent0% Very good0% Average0% Poor0% Terrible0% There are no reviews yet. Be the first one to write one. Your review Your overall rating Select a Rating5 Stars4 Stars3 Stars2 Stars1 Star Title of your review Your review Your name Your email This review is based on my own experience and is my genuine opinion. ​ Submit Review

Amazon.com: Check Amazon for Tokojadi.net Reviews Latest Discussions & Reviews:

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Tokojadi.net Review & First Look

Upon an initial review, Tokojadi.net presents a user-friendly interface focused on providing a smooth procurement experience for office stationery ATK and equipment.

The homepage is clearly laid out, showcasing popular categories and new arrivals, which immediately guides visitors to their potential needs.

The site emphasizes key selling points right from the start, such as competitive pricing, guarantee of original products, and various delivery and payment options, including Cash on Delivery COD and free shipping for certain orders within Jakarta.

This comprehensive approach suggests a business that understands the needs of its target market, whether individual consumers or corporate clients looking for bulk purchases.

Website Design and Navigation

The design of Tokojadi.net is functional and clean, prioritizing ease of access to products.

• Intuitive Layout: Categories like “Pensil,” “Pulpen,” “File And Folder,” and “Furniture” are prominently displayed, allowing for quick browsing.
• Search Functionality: A search bar is available, which is crucial for users looking for specific items among a wide inventory.
• Responsive Design: While not explicitly stated, the website appears to adapt well to different screen sizes, which is important for users accessing it from mobile devices.
• Language: The website is entirely in Indonesian, catering specifically to the local market. This can be a barrier for international users but is appropriate for its target audience.

Initial Impressions on Product Range

Tokojadi.net boasts an impressive range of products, catering to almost every office need.

• Stationery Essentials: From basic items like pens, pencils, erasers, and sticky notes to more specific items such as various types of paper, staplers, and adhesives.
• Office Equipment: This includes larger, more specialized items like whiteboards magnetic, standard, custom sizes, filing cabinets, safes, binding machines, laminating machines, money counting machines, and paper shredders.
• Brand Variety: The website lists numerous well-known brands such as Faber Castell, Joyko, Sinar Dunia, and Deli, assuring customers of product authenticity and quality. This is a significant factor for buyers seeking reliable supplies.

Trust Signals and Transparency

Several elements on the website act as strong trust signals, aiming to reassure potential buyers.

• “Garansi Uang Kembali” Money-Back Guarantee: This is a powerful assurance that the product received will match the order.
• “Barang Baru dan Dijamin Original 100%” New and 100% Original Guaranteed: This addresses concerns about counterfeits or refurbished goods, a common issue in online commerce.
• Physical Store Presence: The mention of an offline store “Toko Offline yang Bisa Dikunjungi” provides a tangible point of contact and adds credibility. The address is also provided.
• Legal Entity Status: The statement “Legalitas Toko dengan Badan Usaha PT” Store Legality with PT Business Entity indicates a registered and legally recognized business, which is a significant trust factor for corporate clients.
• Customer Testimonials: A section dedicated to “Sebagian testimoni dari para pelanggan Tokojadi” offers social proof, although the number of testimonials displayed is relatively small.

Tokojadi.net Features

Tokojadi.net is designed with a suite of features aimed at making the purchasing process convenient, cost-effective, and secure for its customers.

These features highlight the company’s commitment to customer satisfaction and operational efficiency, especially for wholesale and corporate clients.

Comprehensive Product Catalog

The website offers an extensive and well-categorized product catalog, making it easy for users to find what they need. Writezillas.com Reviews

• Detailed Categories: Products are neatly organized into clear categories such as “Pensil,” “Pulpen,” “File And Folder,” “Furniture,” “Brankas,” “Paper Shredder,” and “Whiteboard.” This hierarchical structure allows for efficient browsing.
• Product Descriptions: Each product listing includes basic information, and while detailed specifications are not always immediately visible without clicking, the initial presentation is clear. For example, “Pensil Joyko 2B P-108 Pearl – Original Pak 12 pcs” clearly states the brand, type, and quantity.
• Brand Diversity: Tokojadi.net proudly stocks items from renowned brands like Faber Castell, Joyko, Deli, Sinar Dunia, and Canon, which appeals to customers seeking quality and brand recognition. This wide selection caters to various preferences and budgets.
• Office Equipment: Beyond stationery, the site offers a solid range of office machinery, including money counting machines, laminators, binding machines, and paper shredders, fulfilling more specialized office needs.

Flexible Ordering and Payment Options

Tokojadi.net provides multiple avenues for customers to place orders and complete payments, enhancing convenience.

• Online Purchase: Standard e-commerce functionality allows users to add items to a cart and proceed with an online checkout.
• WhatsApp, Email, and Phone Orders: For businesses or customers preferring direct interaction, the option to place orders via WhatsApp, email, or phone is a significant advantage. This personalized service can be particularly useful for bulk orders or specific inquiries. Contact numbers are readily available: 021-8195626, +6282122716076, +6281283864951.
• Cash on Delivery COD: This popular payment method, especially in Indonesia, reduces perceived risk for customers as they only pay upon receiving the goods. This is a strong trust-builder.
• Bank Transfer: Standard bank transfer options are likely available, although not explicitly detailed on the front page, it’s a common method for online transactions in Indonesia. The “Konfirmasi Pembayaran” Payment Confirmation page suggests this.
• Tempo Payment Option for corporate clients: The FAQ mentions a “pembayaran tempo” payment by installment/on credit option for offices, which is invaluable for corporate procurement and budgeting. This indicates a flexible B2B approach.

Delivery and Logistics

The website highlights its commitment to efficient and secure delivery services.

• Free Shipping Free Ongkir: Available for orders over Rp 500,000 specifically within DKI Jakarta, using their own “Kurir Toko” Store Courier. This is a compelling incentive for local businesses and bulk buyers.
• Amanah Courier Service: The emphasis on “Kurir Toko yang Amanah” Trustworthy Store Courier suggests a dedication to reliable delivery, ensuring goods arrive safely.
• Delivery Order Service: Clearly stated as an option via WhatsApp, email, or phone, making it convenient for businesses to have their supplies delivered without needing to visit the store.
• Cek Tarif Ongkir Check Shipping Rates: A dedicated page implies transparency regarding shipping costs for areas outside the free delivery zone or for orders not meeting the minimum threshold.

Customer Support and Guarantees

Tokojadi.net places a strong emphasis on customer satisfaction through its support and guarantees.

• Friendly Customer Service: “Customer Service Ramah” Friendly Customer Service is highlighted, assuring customers of helpful human interaction rather than automated responses.
• Money-Back Guarantee: A prominent “Garansi Uang Kembali” ensures that customers receive what they ordered, or their money back. This is a crucial assurance for online purchases.
• 100% Original Product Guarantee: All products are guaranteed to be “Barang Baru dan Dijamin Original 100%,” addressing common concerns about product authenticity.
• Legal Business Entity: Operating under a PT Perseroan Terbatas business entity adds a layer of legal assurance and trustworthiness.

Tokojadi.net Pros & Cons

When evaluating Tokojadi.net, it’s essential to look at both its strengths and areas where it could potentially improve.

Based on the website’s content, here’s a balanced view.

Pros

Tokojadi.net boasts several compelling advantages that make it an attractive option for office supply procurement.

• Extensive Product Range: From basic stationery like pens and paper to heavy-duty office equipment such as money counting machines, paper shredders, and filing cabinets, Tokojadi.net offers a one-stop shop solution. This breadth of inventory saves customers time and effort from sourcing from multiple vendors.
• Competitive Wholesale Pricing: The website consistently highlights “harga grosir” wholesale prices and states that their prices are “lebih terjangkau, bahkan sering kali lebih murah dari marketplace.” This focus on affordability is a significant draw, especially for businesses making bulk purchases.
• Strong Guarantees and Trust Factors:
  • “Garansi Uang Kembali” Money-Back Guarantee: This provides strong assurance against incorrect or unsatisfactory orders.
  • “Barang Baru dan Dijamin Original 100%”: Crucial for ensuring product quality and authenticity, especially with branded items.
  • Legal Business Entity PT: Operating as a registered PT adds a layer of professionalism and legitimacy, appealing to corporate clients.
• Flexible Ordering and Payment Options:
  • Multiple Order Channels: Ability to order via website, WhatsApp, email, or phone caters to diverse customer preferences.
  • Cash on Delivery COD: A highly valued payment option in Indonesia that mitigates online payment risks for customers.
  • Free Shipping: For eligible orders within DKI Jakarta min. Rp 500K, this is a significant cost-saving benefit.
  • “Pembayaran Tempo” Credit/Installment Payment: An excellent feature for corporate clients managing budgets and procurement cycles.
• Dedicated Customer Service: The emphasis on “Customer Service Ramah” Friendly Customer Service suggests a commitment to responsive and helpful human support, which is often preferred over automated systems.
• Established Presence: “Online Sejak 2007” indicates a long operational history, which can build confidence in the company’s stability and experience.

Cons

While Tokojadi.net has many strengths, there are a few areas that could be improved or noted as potential drawbacks.

• Limited Online Transparency on Product Details: While categories are clear, specific product pages often lack extensive details, high-resolution images, or multiple views. For technical equipment, users might need more in-depth specifications, dimensions, or usage instructions. This can lead to further inquiries or hesitation.
• Customer Reviews on Site: While testimonials are present, the number is small, and there are no visible individual product reviews e.g., “0” next to product listings. Modern e-commerce platforms often thrive on extensive user-generated reviews to build trust and inform purchasing decisions.
• Shipping Information Clarity: While “Free Ongkir” is mentioned, detailed shipping policies for areas outside DKI Jakarta or for orders below the minimum threshold might require navigating to a separate “Cek Tarif Ongkir” page, which adds a step for the user. A more integrated shipping calculator on product pages or in the cart would be beneficial.
• Website Design Modernity: While functional, the website’s aesthetic could be updated to a more contemporary design. A refreshed look might enhance user experience and convey a more modern brand image.
• Language Barrier: The website is solely in Indonesian. While this caters to its primary market, it limits accessibility for non-Indonesian speaking individuals or businesses looking to source from the region. No option for English or other languages is provided.
• Lack of Online Self-Service Account Management: Features like “How to Cancel tokojadi.net Subscription” or “How to Cancel tokojadi.net Free Trial” are not directly applicable as it seems to be a transactional e-commerce site rather than a subscription-based service. However, for recurring orders or corporate accounts, a more robust client portal for order history, re-ordering, and account management could streamline the process. The “Masuk” Login and “Daftar” Register options suggest account functionality, but its depth is not immediately apparent.

Tokojadi.net Alternatives

For businesses or individuals seeking office stationery and equipment, several alternative platforms exist, ranging from other specialized online retailers to general e-commerce marketplaces.

The choice often comes down to specific needs, pricing, delivery speed, and preferred purchasing experience.

Specialized Office Supply Retailers

These are direct competitors focusing solely on office supplies, similar to Tokojadi.net’s core business. Frenchbloom.com Reviews

• ATK Center ATK Online: Often a key player in the Indonesian office supply market, similar to Tokojadi.net, offering a wide range of stationery and office equipment. They typically cater to both retail and wholesale customers with competitive pricing and delivery services.
• Toko Gunung Agung Physical Stores with Online Presence: While traditionally a brick-and-mortar bookstore and stationery chain, they have an online presence. They are known for a wide selection of books, school supplies, and basic office stationery, offering a different kind of browsing experience compared to pure e-commerce sites.
• Office Stationery Suppliers Local & Regional: Many cities and regions have their own local office supply stores that may offer personalized service, faster local delivery, and competitive pricing for bulk orders, especially for businesses within a small radius.

General E-commerce Marketplaces

These platforms offer a vast array of products, including office supplies, from various sellers.

They might not specialize in ATK but provide convenience and competitive pricing due to high seller competition.

• Tokopedia: As one of Indonesia’s largest e-commerce platforms, Tokopedia hosts countless sellers offering office stationery and equipment.
  • Pros: Huge selection, competitive pricing due to many sellers, various payment options, strong buyer protection.
  • Cons: Product authenticity can vary by seller though Tokopedia has measures in place, delivery times depend on individual sellers, and customer service might be more generalized.
• Shopee: Another dominant e-commerce player in Indonesia, similar to Tokopedia in its model.
  • Pros: Extensive product range, frequent promotions and free shipping vouchers, easy-to-use interface.
  • Cons: Quality and authenticity can differ between sellers, and returns/exchanges can sometimes be more complex depending on the seller’s policy.
• Blibli: Known for its focus on brand authenticity and a curated selection of products.
  • Pros: Often guarantees original products, good customer service, reliable delivery.
  • Cons: Potentially higher prices compared to other marketplaces for some items, and the selection might be narrower for very niche stationery items.
• Lazada: An established e-commerce platform across Southeast Asia.
  • Pros: Broad product categories, regular discounts, and various delivery options.
  • Cons: Similar to other marketplaces, the seller experience can vary, impacting delivery and product quality.

Direct Manufacturer or Brand Websites

For large corporate clients or specialized equipment, purchasing directly from the manufacturer or official brand distributors can be an alternative.

• Pros: Guaranteed authenticity, direct warranties, access to the latest models, and potentially better bulk pricing.
• Cons: Limited to specific brands, usually higher minimum order quantities for direct purchase, and less variety compared to general suppliers. Examples include official websites for brands like Joyko, Deli, or specific office furniture manufacturers.

Considerations When Choosing an Alternative

When evaluating alternatives to Tokojadi.net, consider the following factors:

• Product Range: Does the alternative offer all the specific items you need?
• Pricing: Are the prices competitive, especially for bulk purchases? Look out for hidden fees or shipping costs.
• Delivery Speed & Reliability: How quickly can they deliver, and do they have a good track record for on-time and safe delivery?
• Payment Options: Do they offer preferred payment methods like COD or credit terms for businesses?
• Customer Service: How responsive and helpful is their support team?
• Guarantees & Returns: What are their policies on product authenticity, returns, and refunds?
• Location: For physical pick-ups or very fast local delivery, a nearby physical store or warehouse can be a huge advantage.

By weighing these factors, customers can determine the best alternative that aligns with their specific procurement requirements for office supplies.

Tokojadi.net Pricing

Tokojadi.net’s pricing strategy appears to be rooted in offering wholesale prices to a broad customer base, from individual buyers to corporate clients. While specific price lists for all products aren’t detailed on the homepage, the website strongly emphasizes affordability and competitive rates.

General Pricing Philosophy

• Wholesale Focus: The tagline “Grosir Alat Tulis Kantor” Wholesale Office Stationery immediately sets the expectation of bulk-friendly pricing. This suggests that per-unit costs might be lower than typical retail prices found in smaller shops or certain online marketplaces.
• “Harga Bersahabat” Friendly Prices: This phrase indicates an attempt to position their products as accessible and budget-friendly. They even claim prices are “sering kali lebih murah dari marketplace” often cheaper than marketplaces, directly challenging major e-commerce platforms.
• No Explicit Pricing Tiers: The website doesn’t explicitly detail tiered pricing based on quantity on the main product displays, though wholesale implies better rates for larger orders. Customers might need to contact them for bulk quotes.

Examples of Listed Product Prices

The homepage showcases several products with their listed prices, giving an indication of the typical range.

• Stationery:
  • Pensil Joyko 2B P-108 Pearl – Original Pak 12 pcs: Rp 13.000
  • Joyko Lem Kertas Cair Liquid Glue GL-W04 35ml: Rp 3.000
  • R&R Amplop Coklat Folio 1 Pack isi 100 lembar: Rp 35.000
• Office Equipment:
  • Newmark Mesin Hitung Uang NM-03CT: Rp 1.480.000
  • Mesin Penghitung Uang Deli T-900: Rp 945.000 originally Rp 1.020.000, indicating a discount
  • Kozure Hotel Safe Box KSB-30A: Rp 775.000 originally Rp 1.100.000, also discounted
  • Deli Mesin Laminating A3 3895: Rp 945.000 originally Rp 1.147.000
  • Deli Mesin Penghancur Kertas 23 L 16 Lembar Paper Shredder ET053: Rp 1.889.000
• Whiteboards:
  • Papan Tulis Whiteboard Magnetic Gantung Daiki 120 x 240: Rp 832.500 originally Rp 925.000
  • Papan Tulis Flip Chart Magnetic SAKANA 70 x 100 cm: Rp 900.000 originally Rp 1.000.000

Key Pricing Benefits and Considerations

• Discounts on Display: The presence of strikethrough prices on some higher-value items e.g., money counting machines, safes, laminators, whiteboards clearly indicates that Tokojadi.net offers active discounts, making their “friendly prices” even more attractive. This suggests a dynamic pricing strategy.
• Free Shipping Threshold: For customers in DKI Jakarta, orders of Rp 500,000 or more qualify for free shipping via their store courier. This is a significant cost saving for bulk purchases, directly impacting the final price.
• Payment Tempo for Corporate Clients: The availability of “pembayaran tempo” payment on credit/installment for corporate entities, as mentioned in the FAQ, can greatly aid cash flow management for businesses, making large purchases more feasible. While not a direct price reduction, it’s a valuable financial flexibility.
• Bulk Order Inquiries: For truly large-scale procurement, customers are likely encouraged to contact the sales team directly via WhatsApp, email, or phone to negotiate even better rates. This is standard practice in wholesale.

In summary, Tokojadi.net aims to be a cost-effective solution for office supplies by focusing on wholesale pricing, offering active discounts, and providing beneficial financial terms like free shipping for local bulk orders and credit options for businesses.

This positions them as a strong contender for budget-conscious buyers seeking reliable office essentials.

Tokojadi.net vs. Competitors

When evaluating Tokojadi.net against its competitors, it’s essential to consider various aspects that influence a buyer’s decision, such as pricing, product range, customer service, and logistical capabilities. Jackdawjoinery.co.uk Reviews

Tokojadi.net operates in a competitive market, facing both large e-commerce giants and specialized office supply vendors.

Tokojadi.net’s Core Strengths

• Dedicated Wholesale Focus: Tokojadi.net positions itself specifically as a “Grosir Alat Tulis Kantor” Wholesale Office Stationery. This focus allows them to offer what they claim are “harga bersahabat” friendly prices, often “lebih murah dari marketplace.” This is a significant advantage for businesses or individuals making bulk purchases.
• Hybrid Model Online & Offline: The presence of a physical store in Jakarta alongside their online platform provides a unique edge. This allows customers to visit, inspect products, and offers a tangible point of contact, building trust that pure online players lack.
• Personalized Customer Service: The emphasis on “Customer Service Ramah” and the option to order via WhatsApp, email, or phone suggests a more human-centric approach compared to the often automated or tiered support of larger marketplaces.
• Specific Guarantees: “Garansi Uang Kembali” and “Barang Baru dan Dijamin Original 100%” are strong assurances that directly address common online shopping concerns about product authenticity and satisfaction.
• Corporate-Friendly Features: Offering “pembayaran tempo” credit/installment payment for offices and free shipping for bulk orders within DKI Jakarta min. Rp 500K makes them highly appealing to corporate procurement departments.

Comparison with General E-commerce Marketplaces e.g., Tokopedia, Shopee

• Pricing: While marketplaces offer competitive pricing due to numerous sellers, Tokojadi.net claims to often be cheaper, especially for wholesale. Marketplaces may have flash sales, but Tokojadi.net’s base wholesale pricing might be consistently lower for bulk.
• Product Range: Marketplaces generally have a vast, almost infinite product range from various categories. Tokojadi.net’s range is extensive for office supplies but naturally narrower than a general marketplace. However, for office supplies, Tokojadi.net’s curated selection might be more efficient to navigate.
• Authenticity: Tokojadi.net explicitly guarantees 100% original products. On marketplaces, while official stores exist, general sellers might offer counterfeit or lower-quality items, requiring buyers to be more diligent in vetting sellers.
• Customer Service & Returns: Marketplaces have standardized, often automated, return processes that can sometimes be complex or time-consuming. Tokojadi.net’s more personalized approach and direct money-back guarantee might offer a smoother resolution for disputes related to their specific product range.
• Logistics: Marketplaces rely on third-party logistics, which can vary in speed and reliability. Tokojadi.net’s own “Kurir Toko yang Amanah” for local deliveries suggests more control over the delivery experience, particularly for free shipping.

Comparison with Other Specialized Office Supply Retailers e.g., ATK Center

• Market Positioning: Both Tokojadi.net and other specialized ATK retailers aim for the same market segment. Differentiation often comes down to specific brand partnerships, unique services, or regional strengths.
• Pricing: This will be a head-to-head battle, with prices likely very competitive. Buyers might need to compare specific SKUs across different sites.
• Physical Presence: If other specialists also have physical stores, it negates Tokojadi.net’s advantage in that area.
• Online Experience: User interface, search functionality, and product detail presentation can vary significantly and influence preference.
• Logistical Reach: Some competitors might have a wider or more optimized delivery network across Indonesia.

Key Differentiators for Tokojadi.net

• Focus on Wholesale Value: They are clearly aiming for the best bulk deals.
• Trust through Tangibility: The physical store and explicit legality PT status are strong trust signals.
• Human-Centric Service: Offering multiple direct communication channels for ordering and support.
• Corporate Procurement Support: Credit terms and dedicated local delivery.

In conclusion, Tokojadi.net stands out by combining competitive wholesale pricing with a strong emphasis on trust, customer service, and flexible purchasing options, particularly appealing to businesses and bulk buyers.

While major marketplaces offer convenience and sheer volume, Tokojadi.net’s specialized focus and tailored services provide a compelling alternative for office stationery and equipment needs.

How to Order from Tokojadi.net

Ordering from Tokojadi.net is designed to be straightforward and flexible, catering to different customer preferences.

They offer multiple channels, ensuring convenience for both online-savvy users and those who prefer direct communication.

1. Online Purchase Standard E-commerce

This is the most common method for individual or small-to-medium orders.

• Browse Products: Navigate through categories e.g., “Pensil,” “Pulpen,” “Furniture,” “Brankas” or use the search bar to find desired items.
• Add to Cart: Click on a product to view details though details might be brief and then add the desired quantity to your shopping cart.
• Review Cart: Before checkout, review all items in your cart to ensure quantities and selections are correct.
• Checkout: Proceed to the checkout page. You will likely need to:
  • Login or Register: If you have an account, log in. Otherwise, you may be prompted to register or proceed as a guest. Registration allows you to track orders and save information.
  • Enter Shipping Details: Provide your delivery address accurately.
  • Choose Shipping Method: Select from available options. Remember the free shipping for DKI Jakarta orders above Rp 500.000 via “Kurir Toko.” For other areas, you may need to check rates.
  • Select Payment Method: Common options would include bank transfer or Cash on Delivery COD. Choose the one that suits you best.
• Confirm Order: Review all details one last time and confirm your purchase. You will likely receive an order confirmation via email.

2. WhatsApp/Email/Phone Order Direct Communication

This method is particularly useful for bulk orders, corporate procurement, or if you prefer a more personalized service.

• Prepare Your Order List: Make a clear list of the items you need, including product names, quantities, and any specific requirements.
• Contact Tokojadi:
  • WhatsApp: Use the provided WhatsApp numbers: +6282122716076 or +6281283864951. This is often the fastest way to communicate in Indonesia.
  • Email: Send your order list and inquiries to their official email address usually found in the “Kontak” or “Hubungi Kami” section.
  • Phone Call: Dial 021-8195626 to speak directly with their customer service team.
• Provide Details: Clearly communicate your order list, delivery address, and preferred payment method.
• Receive Confirmation & Invoice: The customer service team will process your request, confirm stock availability, provide a total price including any shipping fees, and issue an invoice.
• Payment & Delivery: Once payment is made e.g., via bank transfer for non-COD orders, they will arrange for delivery.

3. Visiting the Offline Store

For those who prefer to see products firsthand or pick up orders directly, Tokojadi.net has a physical location.

• Locate the Store: The address is provided on the website: Jl. Matraman Raya No.189B, RT.7/RW.6, Bali Mester, Kecamatan Jatinegara, Kota Jakarta Timur, Daerah Khusus Ibukota Jakarta 13310.
• Operating Hours: While not explicitly on the homepage, it’s wise to check their “Tentang Kami” or “Informasi Layanan” section, or call ahead, to confirm their operating hours before visiting.
• In-Store Purchase: You can browse, select, and purchase items directly from the store.

Key Considerations for Ordering

• Minimal Order for Free Shipping: If you’re in DKI Jakarta and want free shipping, ensure your order value is at least Rp 500.000.
• Payment Options: Be prepared for bank transfer or COD. For corporate “pembayaran tempo,” you’ll need to coordinate directly with their sales team.
• Confirmation: Always wait for and review order confirmations, whether from the website or direct communication, to ensure accuracy.
• Customer Service: Don’t hesitate to use their “Customer Service Ramah” if you have any questions or require assistance with your order.

By offering these diverse ordering channels, Tokojadi.net aims to make the procurement of office stationery and equipment as convenient and efficient as possible for its diverse customer base.

Tokojadi.net Customer Service & Support

Tokojadi.net places a clear emphasis on customer service and support, positioning it as a key differentiator. Trafikstyrelsen.dk Reviews

The website highlights their “Customer Service Ramah” Friendly Customer Service and provides multiple direct communication channels, indicating a commitment to personalized assistance rather than relying solely on automated systems.

This approach is crucial for building trust and resolving issues effectively, especially for wholesale and corporate clients.

Available Communication Channels

Tokojadi.net offers several ways for customers to get in touch, ensuring accessibility and convenience:

• WhatsApp: This is a primary channel for fast and informal communication in Indonesia. They provide multiple numbers:

  • +6282122716076
  • +6281283864951

  Customers can use WhatsApp for inquiries, order placement, order status updates, or even simple questions about products.

• Telephone: A direct landline number is provided for traditional phone calls:

  • 021-8195626

  This option is suitable for more immediate or complex discussions.

• Email: While a specific email address isn’t explicitly listed on the main homepage text provided, the option to order via email implies that a dedicated email channel for customer support and inquiries exists. It’s typically found in the “Kontak” or “Hubungi Kami” section.

• Offline Store Visit: Having a physical location at Jl. Matraman Raya No.189B, Jakarta Timur, means customers can visit in person for assistance, product viewing, or to resolve issues face-to-face. This provides a tangible point of contact and builds significant trust.

Focus on “Friendly Customer Service”

The repeated mention of “Customer Service Ramah” Friendly Customer Service suggests that Tokojadi.net prioritizes human interaction and a helpful demeanor from its support staff. Sly.bg Reviews

This is contrasted with the statement “bukan robot otomatis” not an automatic robot, reassuring customers that they will get genuine human assistance.

This human touch can be particularly valuable when dealing with specific product inquiries, bulk order negotiations, or resolving complex issues.

Support for Specific Needs

• Order Placement Assistance: The direct channels WhatsApp, email, phone are explicitly offered for order placement, which is helpful for customers who prefer not to use the online cart system, especially for custom or bulk orders.
• Quotation Requests: The FAQ mentions “Apakah bisa minta penawaran harga untuk kantor?” Can I request a price offer for an office?, indicating that their customer service can assist with tailored quotations for corporate clients.
• Payment Inquiries: With options like COD and “pembayaran tempo” credit terms, customers may have specific payment questions. The “Konfirmasi Pembayaran” page suggests a process for verifying bank transfers, implying customer service involvement.
• Delivery Status: While not explicitly stated for customer service, it’s reasonable to expect that customers can inquire about their delivery status through the provided contact channels.
• Guarantees and Returns: In case of issues covered by their “Garansi Uang Kembali” Money-Back Guarantee or if a product is not “100% Original,” the customer service team would be the first point of contact for resolution, facilitating returns or exchanges.

Areas for Potential Improvement Based on common e-commerce best practices

While direct communication is a strength, Tokojadi.net could enhance its support system by:

• Dedicated FAQ Page: While some FAQs are listed, a more comprehensive, searchable FAQ section could empower customers to find answers independently for common questions, reducing the load on direct support channels.
• Live Chat on Website: Implementing a live chat feature on the website could provide instant support during business hours without requiring customers to switch to WhatsApp or phone calls.
• Order Tracking Portal: A more robust online account management system where customers can view their order history, track shipments, and manage their details could further enhance the self-service experience.

Overall, Tokojadi.net’s customer service appears to be a strong pillar of their business, designed to offer accessible, friendly, and human-driven support, which is a significant asset in fostering customer loyalty and trust.

Tokojadi.net Transaction Security and Guarantees

Tokojadi.net places a significant emphasis on building trust and ensuring the security of transactions, which is crucial for an online and wholesale business dealing with various payment and delivery methods.

The website highlights several key guarantees and features designed to reassure customers and protect their interests.

Money-Back Guarantee “Garansi Uang Kembali”

This is one of the most prominent assurances offered by Tokojadi.net.

• Promise: The site explicitly states, “Garansi Uang Kembali, bila barang yang Anda terima berbeda dengan yang Anda Pesan.” Money-Back Guarantee, if the item you receive is different from what you ordered.
• Impact: This guarantee directly addresses a major concern for online shoppers: receiving the wrong or an unsatisfactory product. It shifts the risk away from the buyer, making the purchase decision less daunting. It implies a straightforward process for returns and refunds if the product discrepancy occurs.

Product Authenticity Guarantee “Barang Baru dan Dijamin Original 100%”

This guarantee is vital, especially for a supplier of branded office equipment and stationery.

• Promise: Tokojadi.net assures customers that “Semua produk yang dijual dijamin baru dan asli.” All products sold are guaranteed new and original.
• Impact: This commitment combats the risk of counterfeit or refurbished goods, a common issue in various markets. For brands like Joyko, Faber Castell, or Deli, customers want assurance of genuine products that deliver expected quality and performance. This builds confidence in the value of their purchase.

Secure Payment Options

While not explicitly detailing encryption protocols, the payment methods offered implicitly contribute to security.

• Cash on Delivery COD: This method significantly reduces online payment risk for the customer, as payment is only made upon physical receipt and inspection of the goods. This is a highly trusted payment option in many markets, including Indonesia.
• Bank Transfer: While direct bank transfers require trust in the recipient, they are a standard and generally secure method of payment when dealing with a legitimate business. The “Konfirmasi Pembayaran” Payment Confirmation page implies a structured process for verifying these transfers, further enhancing security.
• “Pembayaran Tempo” Credit Terms: For established corporate clients, this B2B payment model relies on mutual trust and contractual agreements, which are inherently secure within a business relationship.

Legal Business Status “Legalitas Toko dengan Badan Usaha PT”

The declaration of being a legally registered business entity adds a significant layer of security and trust. Oduduwapay.com Reviews

• PT Perseroan Terbatas: Operating as a Limited Liability Company signifies that Tokojadi.net is a formally recognized business, subject to legal regulations.
• Impact: This legal standing provides customers with recourse in case of severe disputes, as they are dealing with a registered entity rather than an informal individual seller. It indicates professionalism and adherence to business laws.

Trustworthy Courier Service “Kurir Toko yang Amanah”

While not a direct financial security feature, reliable delivery is crucial for overall transaction satisfaction.

• Promise: The mention of their own “Kurir Toko yang Amanah” Trustworthy Store Courier for local deliveries emphasizes safe and secure transit of goods.
• Impact: This suggests that Tokojadi.net takes responsibility for the delivery process, minimizing the risk of lost or damaged goods during transit, which is a common concern with third-party logistics.

Physical Store Presence

The existence of a physical store acts as a tangible symbol of the business’s legitimacy.

• Impact: Customers know there’s a brick-and-mortar location they can visit, which enhances trust and provides a direct point of contact for any issues or concerns that might arise, reinforcing the reliability of their online operations.

In essence, Tokojadi.net employs a multi-faceted approach to transaction security and guarantees.

By offering clear money-back and originality promises, providing flexible and secure payment options like COD, operating as a legal business entity, and ensuring reliable delivery, they aim to create a secure and trustworthy environment for all their customers.

How to Handle Issues with Tokojadi.net Orders

Even with strong guarantees, issues can occasionally arise with online orders.

When dealing with Tokojadi.net, their emphasis on “friendly customer service” and multiple contact channels suggests a supportive approach to problem resolution.

Here’s a practical guide on how to handle potential issues with your Tokojadi.net orders.

1. Identify the Issue Clearly

Before contacting customer service, clearly define the problem:

• Wrong Product Received: Did you get an item different from what you ordered e.g., wrong model, color, or specification?
• Damaged Product: Was the item damaged during transit?
• Missing Items: Are some items from your order missing?
• Late Delivery: Has your order been delayed beyond the expected timeframe?
• Product Quality Concerns: Does the product not meet the “100% Original” or quality expectations though this is subjective, if it’s clearly defective or fake, it falls under this?
• Billing Discrepancy: Is there an issue with the invoice or payment amount?

2. Gather All Necessary Information

Having details ready will expedite the resolution process:

• Order Number: This is crucial for them to locate your purchase.
• Date of Purchase: When did you place the order?
• Product Name/SKU: The exact name and any product codes of the items in question.
• Description of the Issue: A clear, concise explanation of what went wrong.
• Photos/Videos if applicable: For damaged goods or wrong items, visual evidence is highly beneficial.
• Communication Records: Any emails, WhatsApp chats, or phone call notes related to the order.

3. Contact Tokojadi.net Customer Service

Utilize their preferred communication channels, starting with the most direct and efficient. Ninelife.vn Reviews

• WhatsApp Recommended for quick issues:
  • Numbers: +6282122716076 or +6281283864951
  • Send a concise message stating your order number and the issue. Include photos if relevant. This is often the quickest way to get an initial response.
• Telephone For immediate discussion:
  • Number: 021-8195626
  • Call during their business hours which you may need to confirm. Be prepared to explain your issue clearly.
• Email For detailed complaints or formal record:
  • While not explicitly listed, use the contact email found on their “Kontak” or “Hubungi Kami” page.
  • Compose a detailed email with all gathered information and attachments. This creates a written record of your complaint.

4. Explain the Issue and Reference Guarantees

When communicating:

• Be Polite and Clear: A calm and clear explanation helps in faster resolution.
• State the Facts: Stick to what happened and avoid emotional language.
• Reference Guarantees: Politely remind them of their “Garansi Uang Kembali” if the item received is different from what was ordered, or the “Barang Baru dan Dijamin Original 100%” guarantee if authenticity or newness is an issue.

5. Follow Up and Keep Records

• Note Down Details: For phone calls, note the date, time, name of the representative, and a summary of the conversation.
• Save Communications: Keep records of all WhatsApp chats and emails.
• Follow Up: If you don’t hear back within a reasonable timeframe e.g., 24-48 hours for an initial response, follow up politely via the same channel or try another.

6. Resolution Options

Based on the issue, Tokojadi.net may offer:

• Replacement: Sending the correct or undamaged item.
• Refund: Issuing a full or partial refund for the product.
• Credit: Offering store credit for future purchases.
• Repair: For faulty equipment under warranty.

If the issue involves the “Garansi Uang Kembali,” they should guide you through their return process, which typically involves returning the incorrect/damaged item to them.

7. Escalation If necessary

If your initial attempts to resolve the issue are unsuccessful or you feel the resolution offered is unsatisfactory:

• Request to Speak with a Supervisor: Politely ask for your case to be escalated to a more senior member of the customer service team.
• Utilize Legal Channels As a last resort: Given their “Legalitas Toko dengan Badan Usaha PT,” you have legal recourse if a legitimate complaint remains unaddressed. This would be a very rare and last-resort step.

By following these steps, customers can effectively navigate any issues with their Tokojadi.net orders and seek a fair resolution based on the company’s stated guarantees and customer-centric approach.

Tokojadi.net Return and Refund Policy

Tokojadi.net’s return and refund policy is primarily anchored by its prominent “Garansi Uang Kembali” Money-Back Guarantee. This assurance is a core promise designed to build customer trust, especially for online purchases where customers cannot physically inspect goods before buying. While the website’s homepage provides this overarching guarantee, the specifics of the return and refund process would typically be detailed in a dedicated “Kebijakan Privacy” Privacy Policy or “Informasi Layanan” Service Information section.

Core Principle: Money-Back Guarantee

The cornerstone of their policy is clear: “Garansi Uang Kembali, bila barang yang Anda terima berbeda dengan yang Anda Pesan.“

• Scope: This guarantee specifically covers instances where the delivered product does not match the ordered item. This can include:
  • Wrong Model/SKU: You ordered Item A but received Item B.
  • Incorrect Specifications: The item received has different features, size, or color than advertised.
  • Missing Components: A part of the product is missing.
  • Damaged on Arrival DOA: The product arrived in a non-functional or physically damaged state, implying it was different from the “new and original” condition expected.
  • Not Original: If a product claimed to be 100% original is found to be counterfeit, this would fall under the “different from what you ordered” clause as it doesn’t meet the promised quality.

Implied Return Process Steps

Based on standard e-commerce practices and the guarantee, the return process likely involves:

1. Notification: The customer must promptly notify Tokojadi.net customer service via WhatsApp, phone, or email as soon as the discrepancy or issue is discovered. Timeliness is often crucial for returns.
2. Evidence Submission: For issues like wrong items or damages, customers may be asked to provide clear photos or videos of the received item and its packaging.
3. Return Authorization: Tokojadi.net’s customer service will likely provide instructions on how to return the item. This might involve generating a return authorization number or specific shipping labels.
4. Packaging the Return: The item usually needs to be returned in its original packaging, with all accessories, manuals, and an invoice.
5. Shipping the Return: Depending on the policy and the reason for the return e.g., company error vs. customer change of mind, Tokojadi.net might cover the return shipping costs or arrange for a pick-up.
6. Inspection: Upon receiving the returned item, Tokojadi.net will inspect it to verify the claim.
7. Refund/Replacement: Once the claim is verified, a refund will be processed, or a replacement item will be sent out, according to the customer’s preference and product availability.

Refund Processing Time

While not explicitly stated on the homepage, refund processing times can vary.

Typically, after the returned item is received and inspected, refunds can take: Casidorgourmet.com Reviews

• Bank Transfer: 3-7 business days for the funds to reflect in the customer’s bank account.
• Store Credit: Potentially immediate, but usually used for future purchases.

Conditions and Exclusions Likely, based on general e-commerce

Most return policies have conditions and potential exclusions:

• Return Window: There will likely be a specific timeframe within which returns must be initiated e.g., 7 or 14 days from receipt.
• Condition of Returned Item: The item must usually be in its original, unused, and resalable condition, unless it was damaged upon arrival or defective.
• Non-Returnable Items: Certain categories, like customized products, software, or items with hygiene seals broken, might be non-returnable. No specific mention for Tokojadi.net but standard for e-commerce.
• Customer Error: If the customer ordered the wrong item by mistake, the return might still be possible, but return shipping costs might fall on the customer, and a restocking fee could apply though not mentioned by Tokojadi.net.

Importance of Explicit Policy Details

While the “Garansi Uang Kembali” is a great headline, customers would benefit from a more detailed, easily accessible return and refund policy page on the website. This page should clearly outline:

• The exact steps for initiating a return.
• The return timeframe.
• Who bears the return shipping costs for different scenarios.
• Expected refund processing times.
• Any specific conditions or non-returnable items.

In summary, Tokojadi.net’s commitment to a money-back guarantee for mismatched orders is a strong trust signal.

Customers should leverage their accessible customer service channels to initiate any return or refund process, armed with necessary details and evidence to ensure a smooth resolution.

Tokojadi.net Loyalty Programs and Promotions

While Tokojadi.net’s homepage emphasizes competitive wholesale pricing and general affordability, there isn’t explicit mention of a formal loyalty program or a dedicated section for ongoing promotions.

However, the available information suggests that promotions and incentives are offered, primarily through direct pricing benefits and potentially through customer interaction.

Current Promotional Indicators

• Direct Discounts: The website clearly showcases items with strikethrough prices, indicating active discounts. For example:

  • Mesin Penghitung Uang Deli T-900: Rp 945.000 from Rp 1.020.000
  • Kozure Hotel Safe Box KSB-30A: Rp 775.000 from Rp 1.100.000
  • Deli Mesin Laminating A3 3895: Rp 945.000 from Rp 1.147.000
  • Whiteboard Magnetic Gantung Daiki 120 x 240: Rp 832.500 from Rp 925.000

  These visible price reductions serve as a form of promotion, attracting customers seeking good deals on office equipment and supplies.

• Free Shipping Offer: The “Gratis Ongkos Kirim dan Bisa COD” Free Shipping and COD feature, specifically for orders above Rp 500,000 within DKI Jakarta, acts as a significant incentive. This isn’t just a delivery option but a direct cost-saving promotion for local bulk buyers.

• “Harga Bersahabat” Friendly Prices: This overarching pricing philosophy itself suggests an ongoing commitment to offering good value, which can be seen as a continuous “promotion” of affordability compared to competitors. Solez4real.net Reviews

• Blog Posts on Promotions: The section “Temukan Posting Terbaru tentang Dunia Stationery, Produk ATK Terbaru, Promo Menarik, dan Tips Produktivitas” indicates that the blog section likely contains information about current “Promo Menarik” Attractive Promotions. This suggests a dynamic approach where promotions are announced via blog content rather than a fixed “Promotions” page.

Potential for Loyalty Programs Implied or Common in Wholesale

While no explicit loyalty program like “points” or “membership tiers” is detailed, the nature of a wholesale business often fosters loyalty through:

• Volume Discounts: Although not explicitly stated as a “program,” recurring bulk buyers might receive negotiated better rates or preferential terms, which is a common form of loyalty reward in B2B.
• Corporate Credit Terms “Pembayaran Tempo”: Offering credit payment options to established corporate clients is a significant benefit that encourages repeat business and fosters a strong client relationship, effectively acting as a loyalty incentive.
• Personalized Service: The “Customer Service Ramah” and direct contact options WhatsApp, phone can lead to personalized deals or early access to new products for loyal customers who frequently engage with the sales team.

How to Find Current Promotions

Customers interested in finding the latest promotions from Tokojadi.net should:

• Check the Homepage: Look for prominently displayed discounted items or banners.
• Visit the Blog Section: As hinted by the text, the blog is a likely source for announcements about new products, stationery trends, and, crucially, “Promo Menarik.”
• Contact Customer Service: For bulk orders or specific needs, directly inquiring about available discounts or best pricing through WhatsApp, email, or phone is often the most effective way to uncover deals not publicly advertised.
• Follow Social Media: If Tokojadi.net maintains social media channels which is common for e-commerce businesses, though not explicitly linked on the provided text, these platforms are typically used to announce flash sales or exclusive promotions.

In conclusion, while Tokojadi.net may not have a formalized points-based loyalty program visible on its homepage, it actively engages in price promotions through direct discounts and offers valuable incentives like free shipping for bulk local orders and credit terms for corporate clients.

Their blog appears to be the go-to source for updated promotional information.

Frequently Asked Questions

What is Tokojadi.net?

Tokojadi.net is an Indonesian online and offline wholesale supplier of office stationery ATK and office equipment, offering a wide range of products at competitive prices, along with various purchasing and delivery options.

Is Tokojadi.net a legitimate business?

Yes, Tokojadi.net states that it is a legally registered business operating as a PT Perseroan Terbatas business entity and also has a physical store location in East Jakarta.

What kind of products does Tokojadi.net sell?

Tokojadi.net sells a comprehensive range of office supplies including pens, pencils, paper, folders, staplers, adhesives, as well as office equipment like whiteboards, filing cabinets, safes, money counting machines, laminating machines, and paper shredders.

Does Tokojadi.net offer wholesale prices?

Yes, Tokojadi.net primarily focuses on offering “harga grosir” wholesale prices, aiming to provide more affordable rates compared to general marketplaces.

Are the products on Tokojadi.net original?

Yes, Tokojadi.net explicitly guarantees that all products sold are “Barang Baru dan Dijamin Original 100%” New and Guaranteed 100% Original. Shamblesbar-restaurant.co.uk Reviews

Does Tokojadi.net offer a money-back guarantee?

Yes, Tokojadi.net provides a “Garansi Uang Kembali” Money-Back Guarantee if the item received is different from what was ordered.

Can I pay with Cash on Delivery COD on Tokojadi.net?

Yes, Cash on Delivery COD is one of the payment options available for purchases from Tokojadi.net.

Is there free shipping available on Tokojadi.net?

Yes, free shipping is available for orders with a minimum value of Rp 500,000, specifically for deliveries within DKI Jakarta using their own store courier.

What are the contact methods for Tokojadi.net customer service?

You can contact Tokojadi.net customer service via WhatsApp +6282122716076, +6281283864951, telephone 021-8195626, or email.

Can offices request price quotations from Tokojadi.net?

Yes, based on their FAQ, offices can request “penawaran harga” price offers for their procurement needs.

Does Tokojadi.net offer credit payment terms for corporate clients?

Yes, Tokojadi.net states in its FAQ that “pembayaran tempo” payment on credit/installment is an option available for offices.

How can I place an order with Tokojadi.net?

You can place an order online through their website, or directly via WhatsApp, email, or phone, depending on your preference and order size.

Does Tokojadi.net have a physical store?

Yes, Tokojadi.net has an offline store located at Jl.

Matraman Raya No.189B, RT.7/RW.6, Bali Mester, Kecamatan Jatinegara, Kota Jakarta Timur, Daerah Khusus Ibukota Jakarta 13310.

What brands does Tokojadi.net carry?

Tokojadi.net carries products from numerous well-known brands such as Faber Castell, Joyko, Kiky, Sinar Dunia, Paper One, Snowman, Deli, and many more. Apatarsgo.id Reviews

How long has Tokojadi.net been online?

Tokojadi.net states it has been online since 2007.

Are there any discounts frequently available on Tokojadi.net?

Yes, the website displays several products with active discounts, indicated by strikethrough original prices.

They also claim their prices are often cheaper than marketplaces.

Can I cancel a Tokojadi.net order?

The website doesn’t explicitly detail a cancellation policy, but you would need to contact their customer service immediately via phone or WhatsApp to inquire about cancelling an order.

How do I return a product to Tokojadi.net if it’s different from my order?

If the product you receive is different from what you ordered, you should contact Tokojadi.net customer service directly, providing your order number and details of the discrepancy, and they will guide you through their return process based on their money-back guarantee.

Does Tokojadi.net provide customer testimonials?

Yes, there is a section on the homepage featuring testimonials from satisfied customers.

Where can I find information about new products or promotions from Tokojadi.net?

You can find information about new products, latest stationery trends, and attractive promotions in their blog section, which is linked from the homepage.