Tiny Talk AI Complaints & Common Issues

While Tiny Talk AI generally receives positive feedback, like any software, it has faced some complaints and reported common issues. It’s helpful to be aware of these potential sticking points if you’re considering the platform:

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• Website Crawling Ineffectiveness: This seems to be one of the more significant complaints. Some users have reported that the website crawling feature, particularly for WordPress sites, can be “painfully ineffective”. Issues include bots remaining in “endless ‘crawling’ or ‘queued’ statuses,” leading to frustration and troubleshooting time.
• Requirement for Personal OpenAI API Key & Lack of Free Credits: A common point of contention is that Tiny Talk AI often requires users to “bring your own OpenAI API key” for most functionalities, including basic features like website crawling. Some users found it disappointing that, unlike other similar tools, it doesn’t offer free credits to get started. This means an additional setup step and ongoing cost that isn’t included in the initial purchase.
• Chatbot Deviating from Knowledge Base: One critical review noted that the chatbot could “pull answers directly from OpenAI, bypassing your custom knowledge base, even when parameters are adjusted”. This is a significant concern, as it means the bot might provide generic or even free information for questions your business charges for. The effectiveness of “guardrail levels” is crucial here.
• WhatsApp Integration Issues (Cost/Practicality): While WhatsApp integration is a feature, one user found it “costly and impractical.” They reported that once a WhatsApp Business number is registered with Tiny Talk, it becomes “locked,” requiring a new number if you decide to switch platforms.
• Team Permissions Limitations: For users on higher tiers with multiple chatbots, a complaint was that there was “no way to assign specific permissions to team members”. This could be a significant limitation for agencies or larger organizations needing granular control over user access.
• Customer Support Responsiveness (Isolated Report): While many praise Tiny Talk’s support, one specific review described it as “abysmal,” citing “average response time is 4–5 days,” and responses being “vague and unhelpful”. This contrasts sharply with other positive reports, suggesting inconsistency or an isolated bad experience.
• No Custom Domain Support (Reported by One User): One review mentioned the absence of custom domain support as a “glaring omission” for branding. However, a founder’s comment on AppSumo suggested a custom domain allowance for Tier 7 users, indicating this might be a premium or developing feature.

It’s important to remember that most of these complaints come from a limited number of reviews compared to the overall positive sentiment. However, they highlight areas where some users have faced challenges or found the functionality lacking compared to their expectations.

Read more about Tiny Talk Review:
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