Thewindowshuttercompany.co.uk Reviews

Based on looking at the website, TheWindowShutterCompany.co.uk appears to be a legitimate, family-run business specializing in the supply and installation of made-to-measure interior plantation window shutters.

They are based in Haywards Heath, Mid Sussex, and have been operating since 2012, serving Sussex, Surrey, Kent, London, and Hampshire.

The site highlights their commitment to quality products, competitive pricing, outstanding customer service, and a 5-year manufacturer-backed guarantee, aiming to provide a stylish and functional alternative to other window dressings.

The website presents a clear focus on custom solutions for various window types, including bay windows, sash windows, and even French and patio doors.

They also emphasize benefits like reducing heat loss and gain, and offering blackout solutions.

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The site features numerous positive customer testimonials, suggesting a strong track record of satisfaction.

For those seeking bespoke window treatments with a local, personalized touch, TheWindowShutterCompany.co.uk positions itself as a reliable option.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

TheWindowShutterCompany.co.uk Review & First Look

When you first land on TheWindowShutterCompany.co.uk, you immediately get a sense of a focused, professional, and family-oriented business.

The design is clean, straightforward, and user-friendly, prioritizing ease of navigation and clear communication of their services.

Initial Impressions and User Experience

The homepage quickly communicates their core offering: “Your Local Installer Window Shutters in Sussex.” This immediate clarity is excellent for visitors.

• Visual Appeal: The site uses high-quality images of installed shutters, effectively showcasing the aesthetic appeal and functionality of their products in various home settings. This visual emphasis helps potential customers envision the shutters in their own spaces.
• Ease of Navigation: Key information is easily accessible. The main navigation menu includes “View Our Shutters,” “Shutter Ranges,” “About Us,” “Latest News,” and “Contact Us.” A clear “GET A QUOTE” button is prominently displayed, encouraging immediate action.
• Mobile Responsiveness: While not explicitly tested, the modern design suggests it would perform well on various devices, a crucial factor for today’s diverse user base.

Company Background and Specialization

The website clearly states their specialization and history, building trust from the outset.

• Family Run Business: “Our family run business has been installing quality window shutters since 2012.” This personal touch can be very appealing, suggesting a commitment to long-term relationships and customer care rather than a faceless corporation. The “About Us” section specifically names Tim and Liz Sawyers, further reinforcing this personal connection.
• Geographic Focus: They explicitly serve “Sussex, Surrey & Kent,” with expanded service to “London and Hampshire.” This defined service area helps manage customer expectations and ensures they are targeting their local market effectively.
• Product Specialization: Their sole focus on “made-to-measure interior plantation window shutters” indicates a deep expertise in this specific product category, rather than being a general window covering provider. This specialization often translates to higher quality and more tailored solutions.

Transparency and Trust Signals

The site goes to reasonable lengths to build trust with potential customers. Packmate.co.uk Reviews

• Contact Information: Phone number 01444 440056 and email info@thewindowshuttercompany.co.uk are prominently displayed in the header, making it easy for users to get in touch.
• Social Proof: Links to Facebook, Instagram, Houzz, Pinterest, and YouTube suggest an active online presence where customers might find more reviews or visual content. The inclusion of Houzz, a platform for home design professionals, lends credibility.
• Guarantees: A “full 5 year manufacturer backed guarantee” provides peace of mind, demonstrating confidence in their product’s durability and quality. This is a significant differentiator.

TheWindowShutterCompany.co.uk Features

The website effectively highlights a range of features and benefits of their plantation shutters, catering to diverse homeowner needs and preferences.

They position their products as a superior alternative to traditional window dressings.

Comprehensive Shutter Styles and Solutions

The company offers a variety of shutter styles, ensuring a solution for almost any window type and aesthetic. This breadth of choice is a key selling point.

• Made-to-Measure Customization: Every shutter is “custom-made to suit your exact specifications.” This ensures a perfect fit, regardless of the window’s shape or size.
• Diverse Applications:
  • Bay Window Shutters: Specifically designed for “any angle window with many configurations possible,” addressing a common challenge for homeowners.
  • Sash Window Shutters: Positioned as “arguably the best solution for traditional sash windows to create that perfect look,” appealing to owners of period properties.
  • French & Patio Door Shutters: Increasingly common in modern builds, they offer solutions for both “traditional hinged and sliding patio doors.”
• Emphasis on Aesthetics and Functionality: They stress that shutters add “style and functionality,” suggesting a blend of form and purpose.

Enhanced Home Environment Benefits

Beyond just aesthetics, The Window Shutter Company emphasizes the practical advantages their shutters provide, focusing on comfort and energy efficiency.

• Temperature Regulation:
  • Reducing Heat Loss: “Research has proven that well-fitted window shutters reduce heat loss more than curtains or blinds.” This speaks to potential energy savings, a significant concern for many homeowners, especially in cooler climates.
  • Reducing Heat Gain: “Plantation shutters do a better job of reflecting the sun than curtains so your home is cooler on hot days.” This dual benefit of insulation makes them a year-round solution for maintaining indoor comfort.
• Light Control and Blackout Solutions:
  • Window Blackout: “Perfect for children’s rooms, nursery’s or nightshift works who sleep in the day and need darkness.” This is a crucial feature for specific household needs, ensuring complete light exclusion when required.
  • Adjustable Light Filtration: While not explicitly detailed, the nature of plantation shutters allows for precise control over natural light entry, from full openness to partial light filtering.

Professional Service and Support

The company emphasizes a guided, professional experience from initial consultation to installation. Matthew-homes.com Reviews

• Free Home Design Visit: They offer a “FREE home design visit by our shutter fitting expert,” which is invaluable for precise measurements and personalized advice. This hands-on approach minimizes errors and ensures customer satisfaction.
• Professional Installation: All shutters are “made-to-measure and installed by our team of professional fitters, for the perfect fit in your home.” This highlights their full-service model, alleviating the burden of DIY installation.
• Customer Guidance: “Our Haywards Heath based, family-run team will guide you through the entire process so that you make the right choice for your home.” This commitment to guidance ensures customers feel supported and informed throughout their purchasing journey.

TheWindowShutterCompany.co.uk Pros & Cons

Every service has its strengths and areas for improvement.

Based on the website’s presentation, we can outline the perceived pros and cons of choosing The Window Shutter Company.

Pros: What They Do Well

The website effectively highlights several compelling reasons to consider their services.

• Specialized Expertise: Their exclusive focus on made-to-measure interior plantation shutters means deep knowledge and experience in this specific product. This specialization often leads to higher quality products and installations.
  • Benefit: Customers can expect expert advice and solutions tailored precisely to their needs, rather than a generic approach from a generalist.
• Personalized Service and Family-Run Business: The emphasis on being “family-run” and naming Tim and Liz Sawyers adds a personal touch. This often translates to more attentive customer service and a genuine care for reputation.
  • Data Point: Many customer testimonials on their site, like David Fallon’s, commend the personalized service: “I can’t think there would be a better company out there who would be a match for Tim and Liz.”
• Comprehensive Customer Journey Support: From a “FREE home design visit” to professional installation, they manage the entire process. This reduces stress for the homeowner.
  • Example: Christine Askew’s review highlights this: “A professional service from measuring service to installation – clean, tidy and they removed all rubbish.”
• Product Quality and Durability: The promise of “quality window shutters” and a “full 5 year manufacturer backed guarantee” signals confidence in their product’s longevity and performance.
  • Key Feature: Shutters are presented as a superior alternative for heat regulation, suggesting good material quality and design.
• Positive Customer Testimonials: The website features numerous glowing reviews from verified customers, providing strong social proof of satisfaction. These aren’t just generic statements but often mention specific positive experiences.
  • Statistic: While they mention “0% Happy Customers” and “0+ Customer Reviews” in their “About Us” section which appears to be a placeholder error, as there are many reviews below it, the sheer volume and detail of the testimonials themselves are impressive. For example, Stephen Baker states, “Delighted with the new shutters and will definitely be using your services again.”
• Clear Geographic Focus: Defining their service areas Sussex, Surrey, Kent, London, Hampshire helps potential customers immediately know if they are within the service radius, saving time for both parties.
• Functional Benefits Highlighted: Beyond aesthetics, they clearly articulate practical benefits like light control blackout, heat loss reduction, and heat gain reduction, appealing to energy-conscious consumers.

Cons: Potential Considerations

While the website projects a strong positive image, there are a few areas that might be less clear or could be improved from a customer’s perspective, based solely on the website content.

• Lack of Transparent Pricing: The website states “Our price are always competitive,” but there’s no indication of a general price range, typical project costs, or even a basic “starting from” figure. While custom products require quotes, a general idea helps customers budget and decide if they want to proceed with a visit.
  • Impact: This could deter some potential customers who prefer to have an approximate cost in mind before committing to a home visit.
• Limited Online Product Customization/Visualization: While they offer a free home design visit, there isn’t an interactive tool on the website to help customers visualize different shutter styles, colors, or materials on their own homes.
  • Opportunity: A simple configurator or a gallery of diverse installations could enhance the pre-purchase experience.
• Placeholder Errors on “About Us” Page: The “About Us” section currently displays “0% Happy Customers” and “0+ Customer Reviews,” which is clearly incorrect given the extensive testimonials below. This is likely a placeholder error but could momentarily undermine credibility for an eagle-eyed visitor.
  • Recommendation: This should be corrected immediately to reflect their actual impressive customer satisfaction.
• No Online Booking System: While they offer a “Book an Appointment” call to action, it leads to a phone number or callback request form. An integrated online booking system could offer more convenience for customers to schedule visits at their leisure.
  • Convenience: For some, scheduling online is preferable to a phone call or waiting for a callback.
• Reliance on Offline Interaction for Key Information: While the free home visit is a strength, nearly all critical decisions style, material, price require direct interaction. For some who prefer to do more research independently online before engaging, this could be a slight hurdle.

TheWindowShutterCompany.co.uk Alternatives

When considering custom window shutters, homeowners often explore various options, both from specialized providers like The Window Shutter Company and broader home improvement retailers. Englishelm.com Reviews

Here are some alternatives, focusing on different approaches and features:

Specialist Shutter Companies

These companies, similar to The Window Shutter Company, focus specifically on shutters and often offer a high degree of customization and service.

• Shutterly Fabulous: One of the most well-known UK shutter companies. They offer a wide range of materials MDF, hardwood, waterproof ABS, styles, and colors. They provide free home appointments and professional installation, much like The Window Shutter Company.
  • Key Differentiator: Extensive online visualizers and galleries, strong brand recognition.
• California Shutters: Known for their DIY-friendly approach, offering custom-made shutters for self-measurement and installation. This can be a more budget-friendly option for those comfortable with DIY.
  • Key Differentiator: Significant cost savings through DIY, comprehensive online guides for measurement and installation.
• Just Shutters: Another established UK company offering bespoke shutters with a focus on quality and customer service, often with a regional network of franchisees.
  • Key Differentiator: Strong local presence through a franchise model, often with a focus on premium materials.

Broader Home Improvement Retailers

Many large retailers and home improvement chains also offer a range of window coverings, including shutters, often alongside other products.

• Hillarys Blinds: A major player in the UK window coverings market, offering a vast array of blinds, curtains, and shutters. They provide in-home consultations and fitting services.
  • Key Differentiator: Extensive product range beyond just shutters, national reach, and a large sales force.
• Thomas Sanderson: Known for their premium conservatory blinds and shutters, offering high-quality, often more expensive, bespoke solutions with professional installation.
  • Key Differentiator: Focus on luxury and high-end solutions, particularly for conservatories.
• Local Independent Blind & Shutter Retailers: Many towns and cities have local businesses that offer similar services. These can often provide personalized service and competitive pricing.
  • Key Differentiator: Potentially more flexible and personalized service, strong community ties, and competitive local pricing. Search for “window shutters ” to find these.

DIY Options and Online-Only Retailers

For budget-conscious individuals or those who enjoy home projects, DIY solutions are increasingly popular.

• Ready-Made Shutters Limited Customization: Some online retailers or DIY stores offer off-the-shelf shutter panels that can be trimmed to fit. However, customization is highly limited.
  • Key Differentiator: Immediate availability and lowest cost, but limited fit and finish quality.
• Shutter Kits: A step up from ready-made, these kits provide pre-cut components for assembly and installation.
  • Key Differentiator: More adaptable than ready-made, still requires significant DIY effort.

When choosing an alternative, consider your budget, desired level of involvement DIY vs. fully installed, the importance of local service, and the specific aesthetic and functional requirements for your home. Jude-llow.co.uk Reviews

TheWindowShutterCompany.co.uk Pricing

Based on the information available on TheWindowShutterCompany.co.uk, specific pricing details are not provided directly on the website.

This is a common practice for custom-made products like plantation shutters, as the final cost depends on a multitude of factors unique to each installation.

How Pricing is Determined

The website states, “Our price are always competitive,” but to get an actual figure, you need to engage directly with them.

The cost of shutters typically hinges on several key variables:

• Window Dimensions: The primary factor. Larger windows naturally require more material and more complex fabrication, leading to higher costs. Bay windows or unusually shaped windows might also incur additional charges due to specialized fitting.
• Material Type: Shutters come in various materials, each with a different price point:
  • MDF Medium Density Fibreboard: Often the most economical option, good for general use.
  • Hardwood e.g., Basswood: Mid-range, offering a classic look and durability.
  • Waterproof ABS/PVC: Ideal for bathrooms or kitchens where moisture is present, typically at a higher price point than MDF.
• Shutter Style: Different styles can impact the cost.
  • Full Height: Covers the entire window.
  • Café Style: Covers only the bottom portion of the window.
  • Tier-on-Tier: Two independent sets of shutters, allowing more versatile light control.
  • Tracked Systems: For very wide openings like bi-fold doors, which are more complex and thus more expensive.
• Color and Finish: Standard colors might be included, while custom color matching or specialized finishes e.g., stained wood could add to the cost.
• Control Mechanism: Options like tilt rods hidden or visible, hinge types, and latches can subtly influence the price.
• Installation Complexity: While installation is included, extremely tricky installations e.g., very high windows, irregular walls might require more labor time.

How to Get a Quote

The Window Shutter Company’s approach to pricing involves a personalized, no-obligation “FREE home design visit.” Sunnahnikah.co Reviews

1. Book an Appointment: You initiate the process by contacting them via phone 01444 440056 or by filling out their “Request a Callback” form on the website.
2. Home Visit: Their “shutter fitting expert” will visit your home to:
   • Accurately measure your windows.
   • Discuss your specific needs, aesthetic preferences, and functional requirements.
   • Show you samples of materials, colors, and styles.
   • Provide expert advice on the best solutions for your unique windows and home environment.
3. Receive a Detailed Quote: Following the visit, you will receive a comprehensive, made-to-measure quotation based on all the discussed factors.

Why This Approach?

This quotation method is standard for bespoke home improvement services. It ensures:

• Accuracy: Measurements are precise, preventing errors.
• Personalization: The solution is tailored exactly to the customer’s home and preferences.
• Transparency Post-Visit: The quote reflects all specific choices and installation considerations.

While the lack of upfront general pricing can be a minor inconvenience for initial browsing, it’s a necessary step for custom products.

The company’s emphasis on “competitive pricing” and “outstanding customer service” suggests they aim to offer good value once a personalized quote is provided.

TheWindowShutterCompany.co.uk vs. Competitors

When evaluating The Window Shutter Company against its competitors, it’s essential to compare them across key aspects such as service model, product range, pricing strategy, and customer experience.

The Window Shutter Company’s Strengths

The company’s website highlights its unique selling points: Iristech.co Reviews

• Family-Run & Local Expertise: This is a significant differentiator. Being a family business Tim & Liz Sawyers based in Haywards Heath creates a sense of trust and personalized service often missing in larger, national chains. This local focus means they likely have a deep understanding of the architectural styles and customer needs in Sussex, Surrey, and Kent.
  • Competitive Edge: This personal touch often leads to higher levels of customer care and accountability.
• Specialized Focus: Unlike broader blind and curtain retailers, their sole focus is on made-to-measure interior plantation shutters. This specialization suggests a higher degree of expertise in design, measurement, and installation specific to shutters.
  • Benefit: Customers are assured they are dealing with shutter specialists, potentially leading to better quality and more innovative solutions for complex windows.
• Comprehensive Service: They offer a full end-to-end service, from a free home design visit and expert advice to professional installation and a 5-year guarantee. This removes the burden from the homeowner.
  • Customer Testimonial: Kirsty Haydon’s review, “Competitively priced and made sure product was A1 before we had to make our final payment!” suggests a strong commitment to satisfaction through the entire process.
• Strong Customer Testimonials: The website features numerous genuine and detailed customer reviews, reflecting a high level of satisfaction. This social proof is invaluable.

Comparison with Key Competitors

Let’s look at how The Window Shutter Company stands against different types of competitors:

vs. Large National Chains e.g., Hillarys Blinds, Shutterly Fabulous

• Service Model:
  • The Window Shutter Company: Local, family-run, highly personalized, likely more flexible.
  • Nationals: Broader reach, larger sales/installation teams, standardized processes. May feel less personal.
• Product Range:
  • The Window Shutter Company: Specialized in shutters only.
  • Nationals: Offer a vast range of window coverings blinds, curtains, shutters, providing a one-stop shop.
• Pricing:
  • The Window Shutter Company: States “competitive pricing,” but details only via quote.
  • Nationals: May offer more tiered pricing structures or promotions, but often have higher overheads that can impact final cost.
• Customer Experience:
  • The Window Shutter Company: Strong personal connection, hands-on guidance.
  • Nationals: Professional and efficient, but potentially less intimate.

vs. DIY Shutter Companies e.g., California Shutters

*   The Window Shutter Company: Full-service, professional measurement and installation.
*   DIY Companies: Provide custom shutters for self-measurement and installation.
*   The Window Shutter Company: Includes professional service in the quote.
*   DIY Companies: Significantly lower cost due to customer doing the labor, but requires precision and effort.

• Convenience & Risk:
  • The Window Shutter Company: High convenience, minimal risk of measurement/installation errors.
  • DIY Companies: Requires skill and time, higher risk of errors if not experienced.
• Target Audience:
  • The Window Shutter Company: Homeowners seeking a hassle-free, expert-led solution.
  • DIY Companies: Budget-conscious, hands-on homeowners.

vs. Other Local Independents

• Differentiation: This is where The Window Shutter Company’s specific strengths in terms of established history since 2012, clear family ownership, and documented customer testimonials become crucial. Some local independents might be newer, less reviewed, or offer a broader, less specialized range.
• Trust & Reputation: The Window Shutter Company explicitly leverages its long-standing presence and positive reviews to build trust, which newer or less visible local players might lack.

Conclusion on Competition

The Window Shutter Company positions itself strongly as a reliable, expert local provider of custom plantation shutters.

Its competitive advantage lies in its personalized, family-run service, deep specialization, and comprehensive support throughout the purchasing and installation process.

For customers in their service areas who prioritize bespoke quality, expert fitting, and a strong customer relationship over the lowest possible price or a DIY approach, The Window Shutter Company appears to be a very strong contender.

Its main ‘competition’ comes from homeowners who prioritize either maximal cost savings DIY or those who need a broader range of window coverings beyond just shutters. Brewdogshares.com Reviews

Customer Testimonials and Satisfaction

The website of The Window Shutter Company features a prominent section dedicated to customer testimonials, which serve as crucial social proof and indicators of customer satisfaction.

The reviews are detailed, varied, and appear genuine, providing valuable insights into the customer experience.

Key Themes in Customer Reviews

Several recurring themes emerge from the testimonials, painting a consistent picture of the company’s strengths:

• Excellent Service from Start to Finish: Many customers highlight the seamless process from initial contact to final installation. Stephen Baker notes, “Excellent end to end service and cannot recommend highly enough.”
• Professionalism and Expertise: Customers consistently praise the professionalism of Tim and Liz, and their fitting team. Christine Askew’s review states, “A professional service from measuring service to installation.” Cathy Pye mentions, “Very knowledgeable and gave very useful advice prior to ordering.”
• High-Quality Product: The quality and fit of the shutters are frequently lauded. Donna Murdoch remarks, “Shutters are fantastic, they have transformed the window. Good quality product & easy to clean.”
• Efficiency and Tidiness of Installation: Installers are often commended for being quick, clean, and tidy. Sharon Reynolds notes, “The installation was very quick and they cleared up any mess.”
• Competitive Pricing and Value: While specific prices aren’t listed, several reviews mention competitive pricing combined with excellent value. Kirsty Haydon says, “Competitively priced and made sure product was A1 before we had to make our final payment!”
• Strong Communication: Keeping customers informed throughout the process is a recurring positive. Kirsty Haydon again: “Kept us informed throughout the process and did a great installation.”
• Repeat Business and Recommendations: Several customers, like David Courtman “This is the third property that we’ve used them for and everything is always spot on”, are repeat clients, indicating deep satisfaction and trust. Many express a strong willingness to recommend the company to others, such as Anna Haynes: “Cannot recommend enough.”

Examples of Customer Feedback

• David Fallon Burgess Hill, West Sussex: Praises Tim and Liz specifically, calling them unmatched and making an exception to write a recommendation. This highlights the personal connection and exceptional service.
• Stephen Baker Haywards Heath, West Sussex: Emphasizes the “excellent end to end service” and delight with the new shutters, indicating a smooth and satisfying overall experience.
• Steve Tunbridge Wells, Kent: Notes a “second installation,” underscoring repeat satisfaction with both product and communication.
• Kirsty Haydon Henfield, West Sussex: Highlights the balance of competitive pricing, excellent service, and ensuring product quality before final payment.
• Christine Askew High Wycombe, Buckinghamshire: Commends the professionalism, perfect fit, and tidiness of the installation.
• Donna Murdoch Haywards Heath, West Sussex: Focuses on the transformative effect of the shutters and their practical benefits easy to clean.
• David Courtman Felbridge, West Sussex: A powerful testimonial demonstrating long-term trust through multiple installations across different properties.
• Cathy Pye Hurstpierpoint, Sussex: Appreciates the ease of the process and the knowledgeable advice provided.
• Sharon Reynolds Crawley, West Sussex: Reinforces the quick installation and tidiness.
• Anna Haynes Hedley Down, Hampshire: Summarizes the experience as “fantastic,” “easy to deal with,” “professional,” “affordable,” and “delivered ahead of schedule.”

Overall Customer Satisfaction

The sheer volume and consistently positive nature of these testimonials suggest a very high level of customer satisfaction.

They collectively paint a picture of a company that not only delivers a quality product but also prioritizes the entire customer journey, from initial consultation to post-installation tidiness. Cashforyourbrokencar.co.uk Reviews

The personal touches, combined with professional execution, seem to resonate strongly with their clientele, leading to glowing reviews and repeat business.

This strong social proof is a significant asset for The Window Shutter Company, building confidence for new potential customers.

How to Book an Appointment with TheWindowShutterCompany.co.uk

The process for engaging with The Window Shutter Company and arranging a consultation is straightforward, focusing on direct communication channels.

They emphasize a personalized approach starting with a free home design visit.

Steps to Arrange Your Free Home Design Visit

The website clearly outlines the path to getting started: Cointex.su Reviews

1. Identify Your Need: Recognize that you are looking for made-to-measure interior plantation shutters for your home. The company caters to a wide range of needs, from specific window types bay, sash, French doors to functional benefits blackout, heat control.
2. Check Service Area: Ensure you are located within their primary service regions: “South East of England,” specifically mentioning Sussex, Surrey, Kent, London, and Hampshire. If you’re outside these areas, it’s worth contacting them to see if they can make an exception, but it’s unlikely for a free visit.
3. Choose Your Contact Method: The website provides multiple ways to get in touch:
   • Phone Call: The most prominent method. You can call them directly at 01444 440056. This is often the quickest way to speak to someone and discuss your requirements immediately. Their business hours are MONDAY – SATURDAY – 9.00 – 17.00.
   • Email: You can send an email to info@thewindowshuttercompany.co.uk. This is suitable if you prefer to write down your detailed inquiry or if you’re contacting them outside of business hours.
   • Request a Callback Form: On the “Contact Us” page, and often linked from other sections, there’s a form where you can submit your details name, email, phone number and request them to call you back. This is convenient if you’re busy or prefer not to wait on hold.
4. Discuss Your Requirements Initial Call/Email: When you make contact, be prepared to briefly describe your project, the type of windows you’re considering for shutters, and any specific needs you might have e.g., blackout, unusual window shapes. This initial conversation helps them understand your needs and schedule the appropriate expert.
5. Schedule the Home Design Visit: During the call or after they’ve received your inquiry, they will work with you to arrange a convenient date and time for their “shutter fitting expert” to visit your home.
6. Prepare for the Visit: While not explicitly stated, it’s always helpful to have a general idea of your preferences e.g., light or dark colors, specific styles you’ve seen online and any questions ready for the expert during the visit. The expert will accurately measure your windows, discuss options, show samples, and provide a personalized quotation.

The entire booking process is designed to be customer-friendly, leading to a tailored solution.

The emphasis on a free home visit underscores their commitment to providing accurate assessments and personalized advice before any commitment is made.

Warranty and Guarantees

One of the significant assurances provided by The Window Shutter Company is their commitment to product quality and longevity, backed by clear warranty and guarantee information on their website.

This provides customers with peace of mind regarding their investment.

The 5-Year Manufacturer-Backed Guarantee

The website prominently states that “all of our shutters come with a full 5 year manufacturer backed guarantee to give you complete peace of mind.” This is a crucial detail for potential customers, indicating confidence in the product’s durability and the company’s commitment to standing behind what they sell. Loftboardingcompany.com Reviews

What a Manufacturer-Backed Guarantee Typically Covers:

• Defects in Material: This usually covers any flaws or imperfections in the raw materials used to construct the shutters e.g., wood, MDF, PVC that are present at the time of manufacture or develop under normal use.
• Defects in Workmanship: This covers issues arising from the manufacturing process itself, such as faulty assembly, incorrect cuts, or poor finishing that compromise the integrity or appearance of the shutters.
• Structural Integrity: The guarantee should ensure that the shutters maintain their structural soundness and functionality for the specified period under normal operating conditions. This includes the integrity of the frames, louvers, and operating mechanisms.
• Paint/Finish Adhesion: While not always explicitly stated, a good manufacturer’s guarantee often covers issues with the paint or finish peeling, flaking, or blistering, provided proper care and maintenance guidelines are followed.

What a Manufacturer-Backed Guarantee May NOT Cover Common Exclusions:

It’s important for customers to understand common exclusions, though specifics would be in the detailed guarantee document provided at purchase:

• Normal Wear and Tear: This includes minor cosmetic changes that occur over time through regular use, such as slight fading from sunlight exposure especially for natural wood, or minor scuffs.
• Misuse or Abuse: Damage resulting from improper operation, accidental impact, neglect, or unauthorized repairs/alterations.
• Improper Cleaning: Damage caused by using harsh cleaning agents or abrasive materials not recommended by the manufacturer.
• Environmental Factors: Damage due to extreme temperature fluctuations, excessive humidity, or direct water exposure not suited for the shutter material e.g., non-waterproof shutters in a wet environment.
• Acts of God: Damage from natural disasters like floods, fires, or storms.
• Fading Specifics Apply: While finish adhesion is covered, some level of fading over time due to UV exposure might be considered natural, depending on the material and specific terms. High-quality paints and finishes are designed to minimize this.

Importance of the Guarantee

• Risk Reduction: A substantial guarantee significantly reduces the financial risk for the customer, ensuring that if a defect arises within the first five years, the company or manufacturer will rectify the issue.
• Confidence in Quality: Offering a 5-year guarantee signals that the company sources high-quality products and has confidence in their durability and performance. It suggests that they are willing to stand by their product for a reasonable period.
• Customer Peace of Mind: Knowing that a significant investment like custom shutters is protected by a guarantee provides valuable reassurance and contributes to overall customer satisfaction.

Prospective customers should always ask for the full terms and conditions of the 5-year manufacturer-backed guarantee during their home design visit to understand precisely what is covered and any specific care instructions required to maintain the warranty’s validity. This proactive approach ensures complete clarity.

Frequently Asked Questions

What does TheWindowShutterCompany.co.uk specialize in?

TheWindowShutterCompany.co.uk specializes in the supply and installation of made-to-measure interior plantation window shutters.

How long has The Window Shutter Company been in business?

The family-run business has been installing quality window shutters since 2012.

Where is The Window Shutter Company based?

They are based in Haywards Heath, Mid Sussex. Thecosybaby.co.uk Reviews

What areas do The Window Shutter Company serve?

They primarily serve Sussex, Surrey, and Kent, with extended service to parts of London and Hampshire.

Do they offer a free consultation?

Yes, they offer a “FREE home design visit by our shutter fitting expert.”

What kind of guarantee do the shutters come with?

All their shutters come with a full 5-year manufacturer-backed guarantee.

Can The Window Shutter Company provide shutters for bay windows?

Yes, they offer made-to-measure shutters specifically designed for any angle window, including bay windows, with many configurations possible.

Are their shutters suitable for sash windows?

Yes, they state that shutters are arguably the best solution for traditional sash windows to create that perfect look. Goldsbet.com Reviews

Do they offer blackout shutter solutions?

Yes, they offer window blackout solutions, described as perfect for children’s rooms, nurseries, or nightshift workers.

Can shutters help with heat loss and gain?

Yes, the website claims that well-fitted window shutters reduce heat loss more than curtains or blinds, and also do a better job reflecting the sun to keep homes cooler on hot days.

Do they install shutters on French and patio doors?

Yes, they provide shutters for traditional hinged and sliding patio doors, noting they have become common, especially in new builds.

How do I get a quote from The Window Shutter Company?

You can get a quote by booking a free home design visit via phone 01444 440056, email info@thewindowshuttercompany.co.uk, or by requesting a callback through their website form.

What are The Window Shutter Company’s business hours?

Their business hours are Monday – Saturday, 9:00 – 17:00. Awesome-maps.com Reviews

Are the shutters custom-made?

Yes, all their plantation shutters are custom-made to suit your exact specifications.

Who installs the shutters?

The shutters are installed by their team of professional fitters.

What materials are the shutters made from?

While not explicitly detailed on the homepage, custom plantation shutters typically come in materials like MDF, various hardwoods e.g., basswood, or waterproof ABS/PVC. This would be discussed during the home visit.

Do they have customer reviews available on their website?

Yes, the website features numerous positive customer testimonials with names and locations, offering social proof of their service quality.

Is there an option for hidden tilt rods on the shutters?

The website mentions “simplest design is the best choice,” which often refers to hidden tilt rods, but specific customization options are typically discussed during the home visit. Electricmaxx.co.uk Reviews

What if I have unusually shaped windows?

The company states they “always look to accommodate any specific requests for those extra tricky spaces you might have,” suggesting they can handle unique window shapes.

Is The Window Shutter Company a national chain?

No, The Window Shutter Company is described as a family-run business based in Haywards Heath, operating locally across the South East of England rather than being a national chain.