Based on checking the website Thetilershub.co.uk, it appears to be a well-established online retailer specializing in professional tiling tools, materials, and supplies.

They cater to both trade professionals and DIY enthusiasts, offering a comprehensive range of products from leading brands like Ardex, Mapei, UltraTile, and Rubi.

This review will delve into various aspects of their operation, from product selection and pricing to customer service and delivery options, to help you determine if The Tilers Hub is the right supplier for your next tiling project.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Product Range and Quality

Thetilershub.co.uk boasts an extensive inventory designed to cover every aspect of a tiling project, from surface preparation to the final touches.

Their focus on professional-grade materials suggests a commitment to quality, a crucial factor for ensuring durable and aesthetically pleasing results.

They emphasize handpicking brands based on 125 years of experience, which, if accurate, speaks volumes about their expertise in the field.

Tile Adhesives and Grouts

When it comes to the backbone of any tiling job – adhesives and grouts – The Tilers Hub offers a substantial selection.

They feature products from well-regarded brands, ensuring reliability and performance.

Adhesive Variety: You’ll find a range of tile adhesives suited for various tile types ceramic, porcelain, natural stone and substrates concrete, plasterboard, timber. This includes flexible adhesives for areas prone to movement, and rapid-setting options for time-sensitive projects. For instance, products like Ardex Arditex NA Two-Part Ultra-Rapid Latex Levelling and Smoothing Compound are highlighted, demonstrating their provision of high-performance solutions.
Grout Options: Their grout selection covers different finishes, colors, and functionalities. Flexible Mould Resistant Tile Grout is a popular choice for bathrooms and kitchens, while specialized options like Kerakoll Fugalite Bio Parquet 2 Part Epoxy Grout cater to specific aesthetic and functional requirements, such as wood-effect tiles. The availability of diverse colors also allows for creative design choices, ensuring the grout complements the tiles perfectly.
Specialized Compounds: Beyond standard adhesives, they offer levelling compounds like Mapei Ultraplan Renovation Screed 3240 Fibre-Reinforced Levelling Compound, essential for creating a smooth, even surface before tiling. This attention to prep materials underscores their understanding of the complete tiling process.

Tiling Tools and Equipment

Having the right tools is paramount for achieving a professional finish.

The Tilers Hub provides a broad spectrum of tools, from basic hand tools to specialized cutting equipment.

Cutters and Blades: A good tile cutter is indispensable. They stock various types, including manual and electric options, alongside a selection of diamond blades for precise cuts on different materials. The inclusion of products like the Beava L15 Turbo Plus Blade suggests they cater to professional demands for robust and efficient tools.
Hand Tools: From trowels and floats to nippers and tile spacers, the site covers all the essential hand tools needed for accurate and efficient tile installation. Tile Spacers are crucial for consistent grout lines, and their availability in various sizes ensures versatility for different tile dimensions.
Preparation Tools: Beyond laying tools, they also provide equipment for surface preparation, such as mixing paddles for compounds and sponges for cleaning. The breadth of their tool offering indicates a holistic approach to tiling needs.

Backer Boards and Wetroom Systems

For critical areas like bathrooms and wetrooms, specialized materials are essential to prevent moisture damage.

The Tilers Hub addresses this with dedicated categories.

Tile Backer Boards: They stock various types of tile backer boards, which provide a stable, waterproof substrate for tiling. These boards are crucial for areas exposed to moisture, preventing issues like mold growth and tile detachment. Their selection likely includes popular options known for their durability and ease of installation.
Wetroom Trays: Systems like Jackoboard Wetroom Trays are highlighted, indicating their provision of integrated solutions for creating fully waterproof shower areas. These pre-formed trays simplify the process of establishing a sloped floor for effective drainage, a key component in any wetroom design. This specialized offering caters directly to projects requiring advanced waterproofing.

Pricing and Value Proposition

When investing in tiling supplies, pricing is a significant consideration. Casita.com Reviews

Thetilershub.co.uk aims to offer competitive pricing, often featuring sale items and pallet deals, which can be particularly attractive for larger projects or trade professionals.

Competitive Pricing Strategy

They seem to employ a pricing strategy that balances quality with affordability, evident in their “Sale / Clearance Products” section.

Sale Items: The homepage prominently displays various products on sale, such as the Ardex Arditex NA Compound marked down from £29.94 to £28.83 ex VAT, and Mapei Ultraplan Renovation Screed reduced from £17.50 to £16.40 ex VAT. These discounts, even if modest, add up on larger orders.
Pallet Deals: The mention of “Pallet Deals” indicates an option for bulk purchasing, which typically comes with significant cost savings per unit. This is a common strategy for suppliers targeting trade professionals who buy large quantities regularly. While specific examples aren’t detailed on the homepage, this offering suggests their commitment to providing value for volume orders.
Ex-VAT and Inc-VAT Pricing: Clearly displaying both ex VAT and inc VAT prices, as seen with products like Lithofin MN Care Sheen 1ltr £15.02 ex VAT – £18.02 inc VAT, helps both trade customers who can reclaim VAT and retail customers understand the final cost upfront. This transparency builds trust.

Free Delivery Threshold

A notable value proposition is their free delivery offer on orders over £500. This threshold can be easily met on larger tiling projects, effectively reducing the overall cost for the customer.

Cost Savings: For projects requiring a substantial amount of materials – multiple bags of adhesive, grout, levelling compound, and perhaps a new tile cutter – reaching the £500 threshold is quite feasible. Avoiding delivery charges can translate to significant savings, especially for bulky items.
Encourages Larger Orders: This strategy also incentivizes customers to consolidate their purchases, making The Tilers Hub a one-stop shop for their tiling needs, rather than splitting orders across multiple suppliers. This streamlined approach benefits both the customer and the business.

Customer Service and Support

Excellent customer service is a cornerstone of any successful online business, especially when dealing with technical products like tiling supplies.

The Tilers Hub emphasizes their commitment to support, leveraging their extensive industry experience.

Expert Technical Advice

One of their standout claims is the availability of expert technical advice.

With a background in “Tile Fixing” and over 125 years in the business, they position themselves as a knowledgeable resource.

Direct Contact: They provide multiple channels for customers to get in touch:
- Phone: A clear phone number 0113 5136 869 is prominently displayed for direct calls to an expert.
- Live Chat: An online live chat function is available during business hours Mon – Thu 07:30 – 17:00, Fri 07:30 – 16:30, offering immediate assistance.
- Email: An email address is provided for less urgent inquiries.
Problem-Solving: The website states, “Need technical advice or can’t find what you’re looking for? Get in touch,” suggesting they are ready to help with specific product selection or troubleshooting. This is invaluable for both seasoned professionals encountering new challenges and DIYers seeking guidance.
Product Sourcing: They also offer to “see what we can do” if a particular product isn’t listed on their website, demonstrating flexibility and a willingness to go the extra mile for customer satisfaction.

Family-Run Business Values

Being a family-run business established over 125 years ago, they highlight a commitment to customer service as their “number one priority.” This often translates to a more personalized and dedicated approach compared to larger, more impersonal corporations.

Personalized Touch: Family businesses often pride themselves on building long-term relationships with customers, focusing on individual needs and providing tailored solutions. This ethos can lead to a higher level of care and attention.
Trust and Reliability: A long history in the industry implies stability and accumulated knowledge. Customers can trust that they are dealing with an experienced entity that understands the nuances of the tiling trade. This established presence suggests reliability and a vested interest in maintaining a strong reputation.

Delivery and Logistics

Efficient and reliable delivery is critical for online orders, especially for trade professionals who rely on timely material arrivals to stay on schedule.

The Tilers Hub offers several delivery options to meet varying needs. Evelynvapes.com Reviews

Next-Day Delivery and Pre-10:30 am Option

Their standard offering of next-day delivery for orders placed before 3 pm is highly beneficial for professionals who need materials quickly.

Standard Next-Day: This allows tradespeople to order materials late in the day and receive them the following morning, minimizing downtime on job sites. This rapid turnaround is a significant advantage in the construction industry, where delays can be costly.
Pre-10:30 am Delivery: For even more time-sensitive projects, the option of pre-10:30 am delivery provides an added layer of convenience. This ensures materials are on-site early, allowing work to commence without delay. While this service might come with an additional cost, its value for urgent projects is undeniable.
Order Cut-off: The 3 pm cut-off time is a common standard in logistics, giving customers ample time to place orders during business hours while still allowing for same-day processing and dispatch.

Geographical Coverage

The Tilers Hub provides delivery across the United Kingdom and Ireland, expanding their reach significantly beyond just local customers.

Wider Customer Base: This broad geographical coverage makes their products accessible to a vast market, from remote areas to major cities across both countries. This is crucial for an e-commerce platform aiming for widespread utility.
Regional Specifics: While not detailed on the homepage, it’s implied that delivery costs and times might vary slightly depending on the specific region within the UK and Ireland, especially for oversized or hazardous materials. Customers should always verify delivery details at checkout.
Reliable Logistics Partners: To support such broad coverage and timely delivery, The Tilers Hub would undoubtedly partner with established and reliable courier services, ensuring packages are handled professionally and arrive as expected.

Website User Experience

A well-designed and intuitive website is crucial for a positive online shopping experience.

Thetilershub.co.uk appears to prioritize ease of navigation and clear information presentation.

Navigation and Layout

The website’s structure seems straightforward, with a clear main menu and prominent calls to action.

Main Menu: Categories like “Leveller,” “Jackoboard Wetroom Trays,” “Professional Tiling Tools & Supplies,” “Tile Adhesive,” and “Grout” are easily accessible from the main menu, allowing users to quickly find what they need. The inclusion of “Brands” and “Sale / Clearance” also aids in product discovery.
Search Functionality: While not explicitly mentioned, a robust search bar would be expected, allowing users to find specific products by name or type. Efficient search capabilities are vital for large inventories.
Product Pages: Each product page likely features detailed descriptions, specifications, pricing ex VAT and inc VAT, and possibly customer reviews or ratings, which are crucial for informed purchasing decisions. The examples of sale items show clear pricing, reinforcing transparency.

Information and Resources

Beyond product listings, the website offers valuable resources, adding to its credibility and utility.

“Tilers Hub Guides, News and Advice”: This section is a significant value-add. It includes articles like “How to Tile Over Tiles: A Practical Guide” and “How to Install Tongue and Groove Cement Boards: A Step-by-Step Guide.”
- Educational Content: These guides provide practical, step-by-step instructions, catering to both experienced and novice tilers. This educational content not only helps customers but also positions The Tilers Hub as an authority in the field.
- Industry News: The mention of “The Tilers Hub Nominated for eCommerce Brand of the Year” under this section indicates they also share relevant company news and achievements, building trust and showcasing their industry recognition.
Trustpilot Integration: The prominent display of “Trustpilot” links or widgets on the homepage directly integrates third-party reviews, enhancing transparency and social proof. This allows potential customers to see unbiased feedback from previous buyers, which is a powerful confidence builder. A high Trustpilot rating is a strong indicator of customer satisfaction.

Brand Partnerships and Credibility

The selection of brands stocked by The Tilers Hub speaks volumes about their commitment to quality and their standing in the industry.

By partnering with established and reputable manufacturers, they assure customers of product reliability.

Leading Industry Brands

The website explicitly mentions stocking products from several well-known brands, which are highly regarded within the tiling community.

Tilemaster: A popular UK brand known for its range of adhesives, grouts, and levelling compounds. Their products are often favored by professionals for their performance and ease of use.
UltraTile: Another prominent brand offering a comprehensive range of tiling solutions, including adhesives, grouts, and preparation products, often used in both domestic and commercial applications.
Laticrete: An international leader in the manufacturing of innovative systems for tile and stone installation. Their products are known for their advanced technology and durability, especially in demanding environments.
Rubi: A globally recognized brand specializing in high-quality tile cutters and tools. Rubi tools are almost synonymous with professional tile installation due to their precision and robustness.
Ardex: Mentioned with their specific product, Ardex is a heavyweight in the construction chemicals sector, particularly for floor screeds and levelling compounds, known for their rapid-setting and high-performance properties.
Mapei: Another global giant, Mapei offers an extensive range of building materials, including adhesives, grouts, and waterproofing systems, widely trusted for their reliability and comprehensive solutions.

125 Years of Experience

Their claim of being a family-run business established over 125 years ago provides a unique level of historical credibility. Ee.co.uk Reviews

Legacy and Expertise: This long history suggests generations of accumulated knowledge and experience in the tiling trade. It implies a deep understanding of materials, techniques, and customer needs that few other online retailers can match. This legacy often translates into superior product curation and technical support.
Trust and Reliability: A business that has thrived for over a century is likely built on strong principles of quality, integrity, and customer satisfaction. This longevity serves as a powerful indicator of trustworthiness in a competitive market. It suggests that they have adapted over time, maintaining relevance while upholding core values.

Potential Areas for Enhancement

While Thetilershub.co.uk appears to be a robust and reliable platform, a few areas, if further developed, could enhance the user experience and expand their reach.

Visual Content and Product Imagery

High-quality visuals are crucial for online shopping, especially for products where appearance, texture, and application are important.

Detailed Product Photos: While not explicitly mentioned, ensuring that every product page features multiple high-resolution images from various angles, potentially with zoom functionality, would greatly benefit customers. For items like tools, close-ups of features and ergonomic designs are helpful. For materials, showing textures or applied examples can be beneficial.
Video Demonstrations: For complex tools or application-specific materials e.g., how a levelling compound is mixed or how a specific tile cutter operates, short video demonstrations could significantly improve understanding and decision-making. This is especially useful for DIYers who might be less familiar with certain products.
Customer Photo Gallery: Encouraging customers to submit photos of their completed projects using Tilers Hub products could create a compelling visual gallery. This serves as social proof and provides inspiration for other potential buyers.

Customer Reviews and Testimonials

While Trustpilot integration is present, actively encouraging and showcasing more detailed customer reviews directly on product pages can provide more specific feedback.

On-Site Reviews: Beyond the general Trustpilot score, having a dedicated section for product-specific reviews directly on each product page allows customers to share their experiences regarding performance, ease of use, and suitability. This granular feedback is highly valuable.
Case Studies: For trade professionals, featuring brief case studies of projects completed using The Tilers Hub’s materials could be a powerful marketing tool. This demonstrates the practical application and success of their products in real-world scenarios.
Q&A Section: Adding a Q&A section on product pages, where customers can ask questions and receive answers from either The Tilers Hub experts or other users, could further enhance transparency and provide quick solutions to common queries.

Frequently Asked Questions

What is Thetilershub.co.uk?

Thetilershub.co.uk is an online retailer based in the UK that specializes in supplying a comprehensive range of professional tiling tools, materials, and supplies, catering to both trade professionals and DIY enthusiasts.

How long has The Tilers Hub been in business?

The Tilers Hub is a family-run business that states it was established over 125 years ago, indicating a long history and deep experience in the tiling industry.

What kind of products does The Tilers Hub sell?

The Tilers Hub sells a wide array of tiling products including tile adhesives, grouts, levelling compounds, tile backer boards, wetroom trays, professional tiling tools cutters, blades, hand tools, and various preparation materials.

Does The Tilers Hub offer next-day delivery?

Yes, The Tilers Hub offers next-day delivery for orders placed before 3 PM.

They also provide an option for pre-10:30 AM delivery for more urgent needs.

Is there free delivery available on Thetilershub.co.uk?

Yes, The Tilers Hub offers free delivery on orders over £500 across the United Kingdom and Ireland.

What brands does The Tilers Hub stock?

The Tilers Hub stocks products from many trusted brands, including Tilemaster, UltraTile, Laticrete, Rubi, Ardex, and Mapei, among others. Toolforce.ie Reviews

Can I get technical advice from The Tilers Hub?

Yes, The Tilers Hub emphasizes its ability to provide expert technical advice due to their background in “Tile Fixing” and extensive industry experience.

You can contact them via phone, live chat, or email.

What are The Tilers Hub’s customer service hours?

Their customer service, including live chat, is open Monday to Thursday from 07:30 – 17:00, and Friday from 07:30 – 16:30.

Does The Tilers Hub deliver to Ireland?

Yes, The Tilers Hub delivers across the United Kingdom and Ireland.

Are the prices on Thetilershub.co.uk inclusive of VAT?

The website displays prices both “ex VAT” excluding VAT and “inc VAT” including VAT for clarity, allowing both trade and retail customers to see the relevant cost.

Does The Tilers Hub have a physical store?

Based on the website’s description as an online shop, it primarily operates as an e-commerce platform where customers can shop “whilst on-site, at home or in the office.” No mention of a physical retail store is made.

What kind of “Pallet Deals” does The Tilers Hub offer?

While specific deals are not detailed on the homepage, “Pallet Deals” typically refer to bulk purchase options for materials like adhesives or levelling compounds, offering cost savings for larger quantities often desired by trade professionals.

How can I contact The Tilers Hub for support?

You can contact them by calling 0113 5136 869, using their live chat feature during operating hours, or emailing them.

What is the purpose of The Tilers Hub’s “Guides, News and Advice” section?

This section provides valuable resources such as practical guides on tiling techniques e.g., “How to Tile Over Tiles”, industry news, and company updates, aiming to educate and inform their customers.

How do I know if a product is on sale on Thetilershub.co.uk?

Sale items are prominently displayed on the homepage and likely in a dedicated “Sale / Clearance” section, with both the original and current prices clearly marked. Utmostinternational.com Reviews

Are the tiling tools sold by The Tilers Hub suitable for professional use?

Yes, The Tilers Hub explicitly states they sell a “full range of professional tiling tools” and emphasizes their quality by partnering with brands like Rubi, known for professional-grade equipment.

Can I find materials for outdoor tiling on the website?

Yes, “Outdoor Tiling” is listed as a category in their main menu, indicating they offer products specifically suited for exterior tiling projects.

What is a “Leveller” product and why is it important?

A “Leveller” or levelling compound is a material used to create a smooth, flat, and even surface on a subfloor before tiling.

It’s crucial for ensuring a professional and durable tile installation, preventing cracks and unevenness.

Does The Tilers Hub offer products for underfloor heating installations?

Yes, they state they have “all the preparation materials you need such as… underfloor heating,” implying they supply components compatible with underfloor heating systems.

Is The Tilers Hub reputable, given their Trustpilot integration?

The prominent display of “Trustpilot” suggests The Tilers Hub values customer feedback and transparency, as Trustpilot is a well-known independent review platform.

A high rating on Trustpilot is generally indicative of a reputable business.

Thetilershub.co.uk Reviews