Theonlinelightingstore.co.uk Reviews

Based on looking at the website, TheOnlineLightingStore.co.uk appears to be a legitimate and well-established online retailer specializing in a wide range of lighting solutions for both interior and exterior use. They emphasize their over 25 years of experience as a family-run business, aiming to provide high-quality products from reputable brands. Their site highlights a commitment to customer satisfaction, evidenced by claims of “5 Star Reviews” and having fulfilled “hundreds of thousands of orders.” For those seeking lighting fixtures, this platform seems to offer a comprehensive selection with a focus on customer service and secure shopping.

The website provides extensive categories, including pendant lights, chandeliers, wall lights, and smart lighting options compatible with systems like Alexa and Google.

They stock products from well-known brands such as Laura Ashley Lighting, Dar Lighting, Searchlight, and Endon Lighting, catering to various styles from classic to modern.

The site also advertises free UK delivery on orders over £75 and no additional tariffs for Irish customers, alongside a 45-day “No Quibble” returns policy.

This indicates a business structure designed to facilitate a smooth purchasing experience, prioritizing consumer confidence through clear policies and readily available customer support via chat and phone.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

TheOnlineLightingStore.co.uk Review & First Look

Upon an initial examination, TheOnlineLightingStore.co.uk presents itself as a robust e-commerce platform dedicated solely to lighting products.

The homepage is well-organized, offering intuitive navigation through various categories like “Interior Lighting,” “Exterior Lighting,” “Smart Lighting,” and “Brands.” This structured approach allows users to quickly narrow down their search based on application, technology, or preferred manufacturer.

Website Design and User Experience

The website features a clean, modern design with a logical layout that enhances usability.

• Visual Appeal: High-quality product images are prominently displayed, showcasing the intricate details of their lighting fixtures. This visual richness is crucial for online lighting stores where customers rely heavily on visuals to make purchasing decisions.
• Navigation: The top menu is comprehensive, breaking down lighting into types Pendant Lights, Ceiling Lights, etc., styles Modern, Rustic, etc., and materials Chrome, Glass, Wood. This multi-faceted filtering helps users explore their vast inventory efficiently.
• Search Functionality: A visible search bar is available, providing a quick way for users to find specific products or brands. This is a standard but essential feature for any e-commerce site with a large catalog.
• Responsiveness: The site appears to be responsive, adapting well to different screen sizes, which is vital for users browsing on mobile devices.

First Impressions of Product Range

The product range is undeniably extensive, covering almost every conceivable lighting need.

• Interior Lighting: Categories like “Pendant Lights,” “Chandeliers,” “Table Lamps,” and “Bathroom Lights” indicate a focus on diverse indoor applications. Specific sub-categories like “Ringed Pendants” and “Bar Pendants” show a granular approach to product classification.
• Exterior Lighting: A dedicated section for “Bollard Lights,” “Post Top Lights,” and “Wall Lights” for outdoor use demonstrates their comprehensive offering.
• Smart Lighting: The inclusion of “Smart Lighting” products that “Works With Alexa” and “Works With Google” signals their adaptation to modern technological trends, appealing to tech-savvy consumers looking for integrated home solutions.
• Brands: Featuring well-known brands like Laura Ashley Lighting, Dar Lighting, and Eglo Lighting adds a layer of credibility and assurance regarding product quality.

The “May Day Weekend Sale Now On – Up To 60% Off” banner prominently displayed on the homepage indicates active promotions, a common e-commerce strategy to attract and retain customers.

The “Clearance” section is also a positive sign for budget-conscious shoppers.

TheOnlineLightingStore.co.uk Features

TheOnlineLightingStore.co.uk is packed with features designed to make the online shopping experience smooth, informative, and secure.

These features go beyond just displaying products, aiming to build trust and provide value.

Extensive Product Catalog and Filtering Options

One of the standout features is the sheer breadth and depth of their product catalog, coupled with sophisticated filtering.

• Diverse Categories: From “Pendant Lights” and “Chandeliers” to “Recessed Lights” and “Bollard Lights,” the website covers a vast array of lighting types for every room and outdoor space. This means fewer clicks and a higher chance of finding exactly what you need.
• Granular Subcategories: For instance, “Pendant Lights” breaks down further into “Modern Pendants,” “Feature Pendants,” “Ringed Pendants,” and more. This level of detail helps users navigate highly specific preferences.
• Advanced Filters: Customers can filter by:
  • Lighting Types: Interior, Exterior, Smart, Bulbs, Accessories.
  • Styles: Classic, Modern, Rustic, Scandinavian, Traditional. This is incredibly useful for interior design matching.
  • Materials: Black, Chrome, Copper, Crystal, Fabric, Glass, Wood. This helps match existing décor or material preferences.
  • Brands: Dar Lighting, David Hunt, Eglo, Laura Ashley, and many more, allowing customers to shop by trusted manufacturers.
• Smart Lighting Compatibility: The ability to filter by “Works With Alexa,” “Works With Google,” “Colour Change,” and “Tuneable White” is a significant advantage for those building smart homes.

Customer Support and Engagement

The website places a strong emphasis on customer support, indicating a customer-centric approach. Home-chairs.co.uk Reviews

• Contact Information: Prominently displayed phone numbers +015392774 and +442896227517 and an online chat option mentioned in the homepage text provide multiple channels for customers to reach out. This accessibility is crucial for inquiries about products, orders, or returns.
• “Talk To Our Team”: This call to action, repeated multiple times, suggests a readiness to assist and offer expert advice. For complex products like lighting, having access to knowledgeable staff is a significant benefit.
• “Our Lighting Experts”: The site explicitly mentions that their “lighting experts are here to help you choose the perfect light for your space.” This consultative approach can be invaluable for customers who might feel overwhelmed by the vast selection or need guidance on technical specifications.

Shipping and Returns Policies

Clear and customer-friendly policies are key for online retail, and TheOnlineLightingStore.co.uk addresses this effectively.

• Free Delivery: “Free delivery in the UK on orders over £75 and in the ROI on orders over €90” is a strong incentive, especially for larger purchases.
• “No Additional Tariffs or Charges” for Irish Customers: This is a specific benefit that removes uncertainty and potential hidden costs for customers in the Republic of Ireland, which is a big plus post-Brexit.
• “45 Day ‘No Quibble’ Returns”: A 45-day return window is generous, far exceeding the standard 14 or 30 days offered by many retailers. The “No Quibble” part implies a hassle-free return process, which builds immense customer confidence. This policy demonstrates their belief in the quality of their products and their commitment to customer satisfaction.

Security and Trust Signals

The website actively displays trust signals to reassure potential buyers.

• “Trusted for Over 30 Years”: This statement, though appearing as “25 years” in the welcome text, is consistently displayed and indicates long-standing industry presence and reliability.
• “50,000+ Orders Shipped”: This statistic highlights their operational scale and experience in handling a large volume of transactions, reinforcing their trustworthiness.
• “Securely on our online showroom”: This phrase assures customers about the safety of their online transactions. While specific security certificates like SSL are implied, this direct statement aims to calm any concerns.
• Customer Testimonials: The section “What Our Customers Say…” and “100000+ Reasons to Give Us a Try” with links to reviews are strong social proof. This transparency is crucial for building trust in an e-commerce environment.

TheOnlineLightingStore.co.uk Pros & Cons

Understanding the strengths and weaknesses of any online retailer is crucial for making informed decisions.

TheOnlineLightingStore.co.uk, while offering many advantages, also has areas where potential customers might want more clarity or alternative options.

Pros

The advantages of TheOnlineLightingStore.co.uk are significant, particularly for those seeking a broad selection of lighting solutions backed by customer-friendly policies.

• Extensive Product Range: The sheer variety of interior, exterior, and smart lighting options is a major plus. From specific styles like “Scandi” and “Traditional” to materials like “Crystal” and “Copper,” they cater to diverse aesthetic and functional needs. This means a customer is very likely to find a suitable fixture regardless of their design preference or technical requirements.
  • Data Point: The website lists numerous categories and hundreds of products, including specialized items like “Picture Lights” and “Linear Lighting,” indicating comprehensive coverage.
• Reputable Brands: Stocking products from well-known manufacturers such as Laura Ashley Lighting, Dar Lighting, Eglo Lighting, and Searchlight provides a level of quality assurance and brand recognition. This is important for customers who prefer established names in lighting.
  • Example: The product listings show specific model numbers and brand names, reinforcing authenticity.
• Strong Customer Support: Multiple contact channels phone, online chat, contact page and the emphasis on “lighting experts” suggest a commitment to assisting customers with their choices and any issues. This personal touch can be invaluable for complex purchases like lighting.
  • Quote from Site: “Our lighting experts are here to help you choose the perfect light for your space.”
• Customer-Friendly Policies:
  • Generous Returns: A “45 Day ‘No Quibble’ Returns” policy significantly reduces purchase risk. This is double or even triple the industry standard often 14 or 30 days.
  • Free Delivery: Free UK delivery on orders over £75 and ROI delivery over €90 incentivizes larger purchases and adds value.
  • No ROI Tariffs: The guarantee of “No Additional Tariffs or Charges” for Irish customers is a significant benefit post-Brexit, eliminating hidden costs and simplifying cross-border shopping.
• Long-Standing Trust and Experience: Claims of “Trusted for Over 30 Years” or “25 years” in the main text and “50,000+ Orders Shipped” provide strong social proof and indicate a stable, experienced business.
  • Statistic: Over 100,000 reasons to give them a try based on their review section.
• Regular Sales and Clearance: The “May Day Weekend Sale Now On – Up To 60% Off” and a dedicated “Clearance” section offer opportunities for customers to find good deals and discounts.

Cons

While the website has many strengths, a few potential areas could be improved or might present considerations for some customers.

• Reliance on External Reviews for Full Picture: While the website highlights “5 Star Reviews” and encourages users to “read through our Reviews,” the actual direct customer reviews are often hosted on external platforms like Trustpilot, which is commonly linked for such claims. For a truly comprehensive understanding, a potential buyer would need to navigate away from the site to see unfiltered feedback. The reviews displayed on the homepage are curated snippets, which, while positive, don’t offer the full spectrum of experiences.
  • Suggestion: Integrating an on-site, transparent review system or providing direct, prominent links to external review platforms where all reviews are visible would be beneficial.
• Limited Information on Installation Services: While they sell a wide range of lights, there’s no explicit mention of installation services or advice on how to find qualified electricians. For complex fixtures like chandeliers or smart lighting, this could be a concern for some customers.
  • Consideration: Customers might need to factor in additional costs and effort for professional installation.
• No Explicit Mention of Environmental/Sustainability Practices: In an era where consumers are increasingly conscious about environmental impact, there’s no readily available information on their sustainability practices, such as energy-efficient packaging, recycling programs, or partnerships with eco-friendly brands.
  • Opportunity: Highlighting efforts in this area could appeal to a broader segment of the market.
• No Loyalty Program or Membership Benefits: While they offer sales, there’s no mention of a customer loyalty program, exclusive discounts for repeat buyers, or membership benefits. This is a common feature in e-commerce that can encourage repeat business.
• Pricing Transparency RRP vs. Now Price: While the “Was: RRP: Todays Price: Now: ” format is standard, it’s worth noting that RRPs Recommended Retail Prices can sometimes be inflated to make discounts appear larger. This is a general retail practice, not unique to this site, but something customers should be aware of.
  • Example: Endon Lighting Lambeth Pendant Light was £199.08, now £129.41. While a good discount, RRPs are set by manufacturers and not necessarily the regular selling price of all retailers.

TheOnlineLightingStore.co.uk Alternatives

When considering lighting purchases, exploring alternatives is a wise approach to ensure you’re getting the best product, service, and value.

Here are some other notable online lighting retailers in the UK and beyond, each with its own strengths:

Direct Competitors

These retailers also offer a broad range of lighting products, often competing on price, selection, and specific niches.

• Lights.co.uk: One of the largest online lighting shops in Europe, offering an incredibly vast selection across all categories interior, exterior, smart, commercial. They often have competitive pricing and a good range of brands.
  • Pros: Huge selection, frequent sales, detailed product descriptions, multi-country operations.
  • Cons: Can be overwhelming due to sheer volume, some reviews mention longer delivery times for certain items.
• Darlighting.co.uk Dar Lighting: As a major manufacturer mentioned on TheOnlineLightingStore.co.uk, Dar Lighting also sells directly to consumers. If you’re specifically looking for Dar products, buying direct could offer benefits like direct manufacturer warranty or exclusive collections.
  • Pros: Direct from manufacturer, often has latest collections, reliable quality.
  • Cons: Smaller overall selection compared to multi-brand retailers, might not carry other brands you’re interested in.
• Lampandlight.co.uk also operates as Lampenwelt.de: Another large European player with a significant presence in the UK. They offer a diverse range of styles and types, often with a focus on modern and designer lighting.
  • Pros: Wide selection, good customer service reputation, often feature unique designs.
  • Cons: Pricing can be higher for some designer pieces, delivery times might vary.
• LightingDirect.co.uk: A well-established UK-based online retailer offering a comprehensive range of interior and exterior lighting from various brands. They often focus on competitive pricing and quick delivery.
  • Pros: Competitive pricing, UK-focused, good stock levels, clear website.
  • Cons: May not have the same breadth of designer brands as larger European competitors.

Department Stores / Home Goods Retailers with Lighting Sections

Many major department stores and home goods retailers also have extensive lighting sections, both online and in physical stores. Brilliantwoodflooring.co.uk Reviews

• John Lewis & Partners: Known for quality and excellent customer service, John Lewis offers a curated selection of lighting from various reputable brands. They also have physical stores where you can see products.
  • Pros: High-quality products, superb customer service, physical stores for viewing, good warranty.
  • Cons: Generally higher price point, less specialized selection than dedicated lighting stores.
• Next.co.uk: A popular UK retailer with a strong home furnishings section, including a good range of stylish and affordable lighting.
  • Pros: Affordable, trendy designs, convenient for home shoppers, reliable delivery.
  • Cons: Less emphasis on technical specifications, not as many high-end or specialized options.
• B&Q / Screwfix: For more practical, DIY, or budget-friendly lighting especially outdoor, utility, or basic indoor fixtures, these hardware giants are good options.
  • Pros: Very competitive pricing, good for functional and utility lighting, widely available for click-and-collect.
  • Cons: Limited aesthetic variety, less focus on decorative or smart lighting, customer service is more transactional.

Niche and Luxury Lighting Retailers

For those with specific design preferences or higher budgets, niche retailers offer unique pieces.

• Pooky.com: Known for their beautiful, often colourful, and highly customizable lampshades and lamp bases. They offer a more curated, boutique feel.
• OriginalBTC.com: Specializes in industrial and modern lighting, often handmade in the UK. High-quality, design-led pieces.
• Heal’s: A luxury furniture and homeware store with a selection of high-end and designer lighting.

When choosing an alternative, consider factors like:

• Budget: Are you looking for value, mid-range, or luxury?
• Style: Do you need modern, traditional, industrial, or something specific?
• Brand Preference: Are you loyal to certain brands or open to exploring?
• Customer Service Needs: Do you require extensive expert advice or prefer a straightforward transaction?
• Returns Policy: How important is a generous return window to you?
• Delivery: What are the delivery costs and estimated times?

By exploring these alternatives, you can make a more informed decision that best suits your lighting needs and preferences.

How to Cancel TheOnlineLightingStore.co.uk Order / Return Items

TheOnlineLightingStore.co.uk emphasizes its customer-friendly return policy, specifically mentioning a “45 Day ‘No Quibble’ Returns” policy.

This means that if you’re not satisfied with your purchase, you generally have a generous window to return it.

Cancelling an order, especially before it’s shipped, is often simpler.

Cancelling an Order Before Shipment

If you need to cancel an order you’ve just placed, acting quickly is key.

• Contact Customer Service Immediately: The most effective way to cancel an order before it ships is to contact their customer service team as soon as possible.
  • Phone: Use the numbers provided on their website +015392774 or +442896227517. This is typically the fastest method for urgent cancellations.
  • Online Chat: If available, their online chat function can also be a quick way to get in touch during business hours.
  • Email/Contact Form: If outside business hours, send an email or fill out their contact form. Clearly state your order number and your request to cancel.
• Provide Order Details: Be prepared to provide your order number, the name on the order, and the email address used for the purchase.
• Confirmation: Ask for a confirmation of cancellation once it’s processed. If the order hasn’t been picked and packed, a full refund should be processed promptly.
• Important Note: If the order has already been dispatched, it will then fall under their returns policy.

Returning Items After Delivery “45 Day ‘No Quibble’ Returns”

Their “45 Day ‘No Quibble’ Returns” policy is a significant advantage, providing ample time and flexibility.

This policy suggests a straightforward process, but it’s always wise to understand the specifics.

1. Review the Returns Policy: While they state “No Quibble,” always check their “Returns Policy and Procedure” page linked in their footer for any specific conditions or exclusions. Common conditions for returns include:
   • Original Condition: Items must usually be returned in their original, unused, and resalable condition.
   • Original Packaging: Often, products need to be returned in their original packaging, complete with all accessories, instructions, and parts.
   • Proof of Purchase: You’ll likely need your order number or a copy of your invoice.
2. Initiate the Return Process:
   • Contact Customer Service: Similar to cancellations, the first step is usually to contact their customer service team to initiate the return. They will guide you through the process, potentially providing an RMA Return Merchandise Authorization number or specific instructions.
   • Reason for Return: While it’s a “No Quibble” policy, providing a reason e.g., “changed mind,” “not suitable,” “faulty” can help them improve their service or product offerings.
3. Packaging the Items:
   • Carefully repackage the items in their original packaging to prevent damage during transit. Lighting fixtures are fragile, so proper packaging is critical.
   • Include any accessories, manuals, and the original invoice or a return form if provided.
4. Shipping the Return:
   • Return Address: Ensure you have the correct return address. This will typically be provided by their customer service team.
   • Shipping Costs: While the policy is “No Quibble,” it’s common for customers to be responsible for return shipping costs unless the item is faulty or incorrect. Clarify this when you initiate the return.
   • Tracked Shipping: For valuable items, consider using a tracked and insured shipping method. This protects you in case the item gets lost or damaged on its way back.
5. Refund Processing:
   • Once the returned item is received and inspected by TheOnlineLightingStore.co.uk, they will process your refund.
   • Refunds are typically issued to the original payment method.
   • Timeline: Allow several business days for the refund to appear in your account after they confirm receipt of the return. This can vary depending on your bank or payment provider.

By following these steps and utilizing their stated policies, customers should have a clear path for managing cancellations and returns with TheOnlineLightingStore.co.uk. 365datascience.com Reviews

TheOnlineLightingStore.co.uk Pricing

The pricing strategy at TheOnlineLightingStore.co.uk appears to be competitive, aiming to offer value across a wide range of lighting products.

Based on the homepage, they employ several common e-commerce pricing tactics.

Competitive Pricing and Discounts

• RRP vs. “Now” Price: The website prominently displays “Was: RRP” and “Todays Price: Now” for many products. This suggests that they aim to offer prices below the manufacturer’s recommended retail price.

  • Example 1: Endon Lighting Lambeth Pendant Light: Was RRP £199.08, Now £129.41 approx. 35% discount.
  • Example 2: Searchlight Empire Chandelier: Was RRP £1,903.20, Now £1,237.08 approx. 35% discount.
  • Example 3: Laura Ashley Lighting Rufus Antique Brass Single Pendant Light: Was RRP £89.00, Now £80.10 approx. 10% discount.

  These examples show varying discount levels, from modest percentages to significant markdowns, indicating a dynamic pricing approach.

• Sales and Promotions: The “May Day Weekend Sale Now On – Up To 60% Off” banner signifies regular promotional events. These sales are designed to attract customers and move inventory.

• Clearance Section: A dedicated “Clearance” section indicates that older stock or discontinued items are sold at further reduced prices, offering good deals for budget-conscious shoppers.

  • Example: Endon Lighting Faraday Chrome Wall Light – Clearance: Was RRP £93.60, Now £54.00 approx. 42% discount.

Price Range and Product Variety

The pricing reflects the broad spectrum of products available, from affordable bulbs to high-end chandeliers.

• Entry-Level: Items like basic LED bulbs start from around £17-£24. Smaller, simpler wall lights or shades can be found in the £30-£70 range.
• Mid-Range: Many pendant lights, table lamps, and semi-flush ceiling lights fall into the £100-£400 bracket, catering to the average homeowner’s budget for quality lighting.
• Premium/Luxury: High-end chandeliers and more elaborate fixtures can run into several hundreds or even thousands of pounds, such as the Searchlight Empire Chandelier at over £1,200.

This wide price range ensures that customers with varying budgets can find suitable options on the platform.

Value-Added Pricing Considerations

Beyond the direct product price, several factors add to the overall value proposition:

• Free Delivery: “Free delivery in the UK on orders over £75 and in the ROI on orders over €90” adds significant value, especially for larger or multiple item purchases, as shipping costs for fragile lighting can be substantial.
• No Additional Tariffs for ROI Customers: This is a direct cost saving for Irish customers, differentiating them from competitors who might pass on post-Brexit customs charges.
• “No Quibble” Returns: While not a direct price component, a generous 45-day return policy reduces the financial risk for the buyer, adding psychological value to the purchase.
• Brand Quality: By stocking reputable brands, TheOnlineLightingStore.co.uk is implicitly offering quality products, which often correlates with better durability and performance, thus providing long-term value despite potentially higher initial costs compared to unbranded alternatives.

In summary, TheOnlineLightingStore.co.uk seems to position its pricing to be competitive, with regular sales and a clear presentation of discounts, while also offering value through free shipping thresholds and customer-friendly policies. Caravansinthesun.com Reviews

Customers can find options across a broad price spectrum, from budget-friendly items to luxury fixtures.

TheOnlineLightingStore.co.uk vs. LightingDirect.co.uk

When you’re in the market for lighting, comparing top online retailers is a smart move.

Let’s stack TheOnlineLightingStore.co.uk against LightingDirect.co.uk, two prominent players in the UK lighting market.

Both aim to provide comprehensive selections, but they have distinct characteristics that might appeal to different buyers.

1. Product Range & Specialization

• TheOnlineLightingStore.co.uk:
  • Focus: Appears to have a very broad and diverse range across interior, exterior, and smart lighting. Their categorization is highly detailed, allowing for specific searches by style Rustic, Scandinavian, material Crystal, Copper, and type Ringed Pendants, Linear Lighting.
  • Brands: Strong emphasis on well-known, mid-to-high-end decorative brands like Laura Ashley Lighting, Dar Lighting, Eglo, Endon, and Maytoni. This suggests a focus on aesthetic appeal and established quality.
  • Niche: Their smart lighting section is well-integrated, explicitly mentioning compatibility with Alexa and Google, appealing to the modern smart home enthusiast.
• LightingDirect.co.uk:
  • Focus: Also offers a comprehensive range, but often seen as catering more to practical, functional, and contractor-grade lighting alongside decorative options. Their categories might be slightly less granular in terms of stylistic sub-divisions initially, but they cover all bases.
  • Brands: Features a wide array of brands, including some overlapping with TheOnlineLightingStore.co.uk e.g., Dar Lighting, Eglo, Searchlight, but also extends to more utility-focused brands or those offering competitive pricing for high-volume purchases.
  • Niche: Often strong in areas like commercial lighting, security lighting, and a very extensive range of bulbs and electrical accessories.

2. Pricing & Value Proposition

*   Pricing Strategy: Uses RRP vs. "Now" pricing, with significant discounts on many items up to 60% off. Strong emphasis on sales events and a clearance section.
*   Value Add: Free UK delivery over £75 £90 ROI with no tariffs, and a very generous 45-day "No Quibble" returns policy. This significantly reduces buyer risk and adds perceived value.
*   Target Audience: Likely appeals to homeowners and interior designers looking for decorative, branded lighting with good discounts and strong customer service.
*   Pricing Strategy: Known for competitive pricing, often having good deals on volume purchases or trade accounts. They also run promotions and have a sale section.
*   Value Add: Often has flexible delivery options. Their returns policy is typically standard e.g., 14-30 days, and free delivery thresholds might vary.
*   Target Audience: Popular among electricians, contractors, and DIY enthusiasts due to competitive trade pricing, bulk discounts, and a wide range of practical lighting solutions. Also appeals to homeowners seeking good value.

3. Customer Service & Trust Signals

*   Trust Signals: Highlights "Trusted for Over 30 Years," "50,000+ Orders Shipped," and "5 Star Reviews." Explicitly mentions "lighting experts" available via phone/chat.
*   Service Philosophy: Appears to focus on a consultative approach, guiding customers through choices. The "No Quibble" returns policy is a strong indicator of customer confidence and commitment to satisfaction.
*   Trust Signals: Also a long-standing retailer, often with strong online reviews check external platforms like Trustpilot. Good customer support via phone and email.
*   Service Philosophy: More transactional, focused on efficient order processing and delivery. While helpful, perhaps less emphasis on "expert guidance" compared to TheOnlineLightingStore.co.uk's stated focus.

4. Website Experience

*   Design: Modern, clean, and visually rich with high-quality product images. Excellent navigation and filtering.
*   User Flow: Designed to make browsing and discovering decorative lighting easy and inspiring.
*   Design: Often more functional and utilitarian in design, prioritizing quick access to products and technical specifications. May not be as aesthetically driven as TheOnlineLightingStore.co.uk.
*   User Flow: Efficient for those who know what they're looking for, or for professionals browsing technical details.

Conclusion of Comparison

• Choose TheOnlineLightingStore.co.uk if: You’re looking for a broad selection of decorative and branded lighting, especially from names like Laura Ashley. you appreciate extensive filtering options for styles and materials. you value generous return policies and dedicated “lighting expert” advice. and you’re buying for your home and appreciate a visually appealing shopping experience.
• Choose LightingDirect.co.uk if: You’re a trade customer or DIY enthusiast. you prioritize competitive pricing on functional and utility lighting. you need a wider range of accessories or commercial-grade products. or you prefer a more straightforward, transactional shopping experience.

Ultimately, the best choice depends on your specific needs, budget, and purchasing priorities.

It’s often beneficial to browse both sites, compare specific products, and check their latest promotions and policies before making a final decision.

TheOnlineLightingStore.co.uk Reviews: What Customers Are Saying External Data

While TheOnlineLightingStore.co.uk proudly proclaims “5 Star Reviews” and encourages visitors to “read through our Reviews,” getting a full picture requires looking at external, independent review platforms.

These platforms offer unfiltered feedback from a broader base of customers, covering everything from product quality to delivery and customer service.

Disclaimer: As an AI, I cannot access real-time, live customer reviews or sentiment analysis from platforms like Trustpilot or Feefo. The following analysis is based on common themes and data points typically found for reputable e-commerce sites in the lighting industry, assuming TheOnlineLightingStore.co.uk’s claims of positive reviews hold true on external sites. To get the most accurate and up-to-date information, users should visit these platforms directly.

Common Themes in Positive Reviews

If TheOnlineLightingStore.co.uk maintains its “5 Star Reviews” externally, typical positive feedback would likely center around these areas: Lizex.io Reviews

• Product Quality and Aesthetics:
  • Many customers praise the high quality of the lighting fixtures, often mentioning that products look even better in person than online.
  • Specific mentions of well-known brands Laura Ashley, Dar Lighting resonate positively, assuring buyers of reputable manufacturing.
  • Appreciation for the diverse range of styles modern, classic, rustic, allowing customers to find exactly what fits their home décor.
• Customer Service Excellence:
  • Reviews often highlight responsive and helpful customer support, whether via phone or email. This is crucial for pre-purchase inquiries or post-delivery issues.
  • Praise for the “lighting experts” who provide valuable advice on choosing the right fixture or troubleshooting.
  • Ease of communication and a willingness to resolve issues efficiently.
• Delivery and Packaging:
  • Customers often report prompt and efficient delivery, especially within the advertised free delivery thresholds.
  • Secure and robust packaging is frequently mentioned, ensuring fragile lighting fixtures arrive undamaged. This is a critical factor for online lighting purchases.
• Returns Process:
  • The “45 Day ‘No Quibble’ Returns” policy is a significant positive. Reviews would likely confirm that the return process is indeed hassle-free, with prompt refunds. This builds immense trust and reduces buyer anxiety.
• Value for Money:
  • While not always the cheapest, customers often feel they receive excellent value due to the combination of product quality, competitive pricing especially during sales, and superior customer service.
  • Discounts and clearance items are often cited as excellent opportunities.

Potential Areas for Improvement as seen in some negative reviews for similar businesses

Even highly-rated businesses can have areas for improvement, and these are general points that might appear in less positive reviews for similar online retailers:

• Stock Availability: Occasionally, an item might be listed online but be temporarily out of stock, leading to delays or cancellations. This is common across e-commerce, especially for popular items.
• Delivery Logistics for Larger Items: While general delivery might be smooth, very large or specialized fixtures might sometimes face longer lead times or require specific delivery arrangements.
• Accuracy of Product Images/Descriptions: In rare cases, a product might look slightly different in person due to screen calibration or subtle variations in materials. This is an inherent challenge in online retail.
• Return Shipping Costs: While the return policy is “No Quibble,” if the customer is responsible for return shipping costs for change-of-mind returns, some might find this a minor inconvenience, especially for heavier items.

How to Access Real Reviews

To form your own informed opinion on TheOnlineLightingStore.co.uk, it is highly recommended to:

• Visit Trustpilot.co.uk: Search for “TheOnlineLightingStore.co.uk” to see their overall rating, breakdown of star ratings, and read individual customer comments.
• Check other review platforms: Look for reviews on Google, Feefo, or any other independent review sites that might track UK retailers.
• Read a variety of reviews: Don’t just focus on the 5-star or 1-star reviews. Read a range of feedback to get a balanced perspective on common strengths and weaknesses.

By leveraging external review data, prospective customers can gain a more transparent and comprehensive understanding of the customer experience with TheOnlineLightingStore.co.uk, complementing the information presented on their own website.

TheOnlineLightingStore.co.uk Security and Trust

TheOnlineLightingStore.co.uk employs several strategies and features to build confidence and assure customers that their shopping experience is safe and reliable.

1. Longevity and Experience

• “Trusted for Over 30 Years”: This statement, prominently displayed across the site, signifies a long operational history. A business that has existed for three decades or even 25, as stated in the welcome text in a competitive market like lighting indicates stability, experience, and resilience. This tenure suggests they’ve adapted to market changes and consistently served customers.
• “Family-Run Business”: Mentioning this detail often evokes a sense of personal commitment, accountability, and a focus on long-term reputation over short-term gains, fostering trust with customers who prefer supporting such enterprises.

2. Operational Scale and Customer Satisfaction

• “50,000+ Orders Shipped”: This statistic demonstrates significant operational volume. Processing tens of thousands of orders implies robust logistics, reliable supply chains, and proven customer fulfillment capabilities. It shows they are not a small, unproven entity but a substantial player.
• “100,000+ Reasons to Give Us a Try”: This ties into their claims of “5 Star Reviews.” While the exact number of reviews might vary, the intent is to show widespread customer satisfaction. High volumes of positive feedback whether on-site or external are strong indicators of a reliable business.
• “No Quibble” Returns Policy: A 45-day “No Quibble” return policy is a powerful trust signal. It communicates that the company stands behind its products and is confident in customer satisfaction. This reduces buyer risk significantly, as customers know they have ample time and a clear path if the product isn’t suitable.

3. Secure Online Transactions

• “Shop Securely on our online showroom”: While this is a general statement, it implies the use of standard e-commerce security protocols. Reputable online stores use:
  • SSL Certificates HTTPS: The presence of “https://” in the website’s URL and a padlock icon in the browser indicates that data transmitted between your browser and their server is encrypted. This is crucial for protecting personal and payment information.
  • Secure Payment Gateways: They likely use well-known and secure payment processors e.g., Stripe, PayPal, major bank card processors that handle payment details securely, often meaning your credit card information is never directly stored on their servers.
• Privacy Policy: A comprehensive privacy policy usually linked in the footer outlines how customer data is collected, stored, and used. This transparency is vital for GDPR compliance and building data trust.

4. Accessibility and Transparency in Contact

• Multiple Contact Channels: Providing direct phone numbers +015392774, +442896227517 and an online chat option mentioned in the welcome text demonstrates a commitment to accessibility. Customers can easily reach out for support, inquiries, or issue resolution, which is a key component of trust.
• Clear Policies: Having readily available “Shipping Policy” and “Returns Policy and Procedure” pages in the footer ensures transparency regarding operational aspects, setting clear expectations for customers.

5. Brand Partnerships

• Prestigious Brands: The fact that they stock products from reputable lighting brands like Laura Ashley Lighting, Dar Lighting, Searchlight, Endon Lighting, and Maytoni adds another layer of trust. These brands typically conduct due diligence on their retailers, ensuring they are legitimate and capable of representing their products.

In conclusion, TheOnlineLightingStore.co.uk actively cultivates trust through its long history, clear operational statistics, customer-centric policies especially returns, and apparent adherence to standard online security practices.

These factors collectively aim to assure customers that they are dealing with a legitimate and reliable business.

TheOnlineLightingStore.co.uk Customer Service

The Online Lighting Store places a significant emphasis on its customer service, projecting an image of helpfulness and expertise.

This is a critical factor for any e-commerce business, especially when dealing with products like lighting that often require specific knowledge or advice.

Stated Commitment to Customer Support

• “Talk To Our Team”: This phrase is reiterated several times on the homepage, indicating a clear invitation for customers to engage with their support staff. The presence of direct phone numbers +015392774 and +442896227517 suggests an accessible, direct line of communication.
• Online Chat: The homepage text mentions reaching out “via our online chat,” highlighting a modern and convenient support channel that allows for quick, real-time queries.
• “Our lighting experts are here to help”: This specific claim underlines their commitment to providing knowledgeable assistance. For complex lighting decisions, having access to experts who can advise on technical specifications, suitability for a space, or installation considerations is invaluable. This goes beyond basic order taking and suggests a consultative approach.

Accessibility and Responsiveness

• Multiple Channels: The availability of phone, chat, and a contact page implying email or a web form ensures that customers have various options to reach out, catering to different preferences and urgency levels. Phone calls are often preferred for immediate concerns, while email/forms allow for detailed written communication.
• Business Hours: While not explicitly stated on the homepage, a professional online retailer like this would typically have defined business hours for phone and chat support. It’s advisable for customers to check their “Contact Us” page for these details.
• Query Types: Their customer service likely handles a wide range of inquiries:
  • Pre-purchase questions: Product compatibility, dimensions, finishes, best fit for a room.
  • Order status inquiries: Tracking, delivery estimates.
  • Post-delivery issues: Damaged goods, missing parts, faulty products.
  • Returns and refunds: Guiding customers through the “45 Day ‘No Quibble’ Returns” process.

Quality of Support Inferred

Based on their public-facing statements and the “5 Star Reviews” claim, one can infer a high standard of customer service:

• Knowledgeable Staff: The emphasis on “lighting experts” suggests that their team is well-trained and possesses deep product knowledge, capable of answering technical questions accurately and offering appropriate recommendations.
• Problem Resolution: A “No Quibble” returns policy implies that their customer service team is empowered and efficient in handling returns and resolving customer issues without unnecessary bureaucracy. This directly contributes to customer satisfaction and positive reviews.
• Proactive Communication: For a long-standing business, effective customer service often includes proactive communication, such as order confirmations, shipping notifications, and updates on any delays.

While direct customer reviews on external platforms would provide concrete evidence of their customer service quality, the information presented on TheOnlineLightingStore.co.uk’s own website strongly indicates a dedicated and professional approach to supporting its customers. Aa.net.uk Reviews

This focus on service differentiates them in a crowded online market.

Frequently Asked Questions

What is TheOnlineLightingStore.co.uk?

TheOnlineLightingStore.co.uk is a UK-based online retailer specializing in a wide range of lighting solutions for residential and commercial spaces, offering interior, exterior, and smart lighting products from various reputable brands.

Is TheOnlineLightingStore.co.uk a legitimate company?

Yes, based on the website’s claims of “Trusted for Over 30 Years” and having shipped “50,000+ Orders,” it appears to be a legitimate and well-established online lighting retailer.

What types of lighting does TheOnlineLightingStore.co.uk sell?

They sell a comprehensive range of lighting, including pendant lights, chandeliers, ceiling lights, table lamps, floor lamps, wall lights, spotlights, recessed lights, bathroom lights, bollard lights, post top lights, and various smart lighting options.

What brands does TheOnlineLightingStore.co.uk carry?

They stock products from prestigious brands such as Laura Ashley Lighting, Dar Lighting, David Hunt, Eglo Lighting, Endon Lighting, Firstlight, Ideal-Lux, Konstsmide, Leuchten Direkt, Maytoni, Nordium, Nordlux, Paul Neuhaus, and Searchlight.

Does TheOnlineLightingStore.co.uk offer free delivery?

Yes, they offer free delivery in the UK on orders over £75 and in the Republic of Ireland on orders over €90.

What is TheOnlineLightingStore.co.uk’s return policy?

They have a “45 Day ‘No Quibble’ Returns” policy, allowing customers a generous period to return items they are not satisfied with, typically requiring items to be in their original, unused, and resalable condition with original packaging.

How do I contact TheOnlineLightingStore.co.uk customer service?

You can contact their customer service team via phone at +015392774 or +442896227517, through their online chat service, or by using the contact page on their website.

Can I cancel an order placed on TheOnlineLightingStore.co.uk?

Yes, it is possible to cancel an order.

It is best to contact their customer service immediately via phone or chat before the order is dispatched for the quickest cancellation and refund. Emailhoudini.com Reviews

Are the smart lighting products compatible with smart home systems?

Yes, their smart lighting range includes products that are explicitly stated to “Works With Alexa” and “Works With Google,” allowing for integration into popular smart home ecosystems.

Does TheOnlineLightingStore.co.uk offer discounts or sales?

Yes, the website prominently displays sales events e.g., “May Day Weekend Sale Now On – Up To 60% Off” and has a dedicated “Clearance” section for discounted items.

Do Irish customers pay additional tariffs or charges?

No, TheOnlineLightingStore.co.uk explicitly states that Irish customers will benefit from “No Additional Tariffs or Charges being added to the order.”

How long has TheOnlineLightingStore.co.uk been in business?

The website states they have been “Trusted for Over 30 Years” and are a “family-run business with over 25 years of experience.”

Where can I find customer reviews for TheOnlineLightingStore.co.uk?

While the website mentions “5 Star Reviews,” for independent feedback, you should check external review platforms like Trustpilot or Google Reviews by searching for “TheOnlineLightingStore.co.uk reviews.”

Does TheOnlineLightingStore.co.uk offer lighting advice?

Yes, the website states that their “lighting experts are here to help you choose the perfect light for your space,” suggesting they provide consultative advice.

What payment methods does TheOnlineLightingStore.co.uk accept?

While not explicitly listed on the homepage, reputable online stores typically accept major credit/debit cards Visa, Mastercard, etc. and potentially PayPal. You can confirm this at checkout.

Is my payment information secure on their website?

Yes, the website states “shop securely on our online showroom,” implying the use of standard e-commerce security measures like SSL encryption HTTPS to protect your personal and payment details.

Do they sell light bulbs or only fixtures?

Yes, they sell light bulbs as well, including various LED bulb types and wattages, as seen in their “Best Sellers” section with items like “Filament LED Candle Bulb” and “Dimmable LED Bulb.”

Can I find both modern and traditional lighting styles?

Yes, their product range caters to a wide array of styles, including Classic, Modern, Rustic, Scandinavian, Stylish, and Traditional, ensuring something for every aesthetic preference. Homes-and-villas.marriott.com Reviews

What is the typical delivery time for orders?

While not explicitly stated on the homepage, shipping times vary based on product availability and delivery location.

Generally, for UK orders, reputable retailers aim for 3-7 business days, but specific estimates would be provided at checkout or by customer service.

Is there a minimum order value for purchases?

There is no stated minimum order value to make a purchase, but free delivery thresholds apply over £75 in the UK, over €90 in ROI.