Textellent.com Reviews

Based on looking at the website, Textellent.com presents itself as a robust business text messaging and SMS marketing solution designed to enhance customer communication and drive business growth.

It aims to take “customer communication texting to a whole new level” by offering features that simplify and maximize sales, marketing, payments, employee communications, and customer service operations.

From what I gather, it’s pitched as an all-in-one platform for businesses of any size—from small operations to large enterprises and franchises—to automate vast chunks of their communication while boosting customer engagement.

They highlight impressive statistics about consumer preferences for texting businesses, suggesting that Textellent taps into a highly effective communication channel.

Textellent seems to focus on delivering “next-generation” texting that works automatically to enhance the customer journey.

This includes capabilities for lead qualification, appointment scheduling, building customer relationships, direct-to-customer text blasts for sales and promotions, and even simplifying payment collections.

They emphasize their ease of getting started, ability to text-enable existing business numbers landlines, VOIP, toll-free, and robust automation features like triggered messages and extensive integration options.

Overall, Textellent positions itself as a comprehensive, high-functionality solution for businesses looking to leverage text messaging for various operational and growth objectives.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Textellent.com Review & First Look

Diving into Textellent.com, the initial impression is one of a professional, business-oriented platform focused entirely on SMS marketing and customer communication via text. The website design is clean and emphasizes key statistics about consumer texting preferences, aiming to immediately validate the need for their service. For instance, they highlight that 70% of consumers want to text businesses and 98% of texts are read immediately. This immediately frames their offering as a highly effective and desired communication method.

The site is structured to quickly convey the breadth of their capabilities, showcasing how their solution can impact various aspects of a business, from sales and marketing to payments and internal communications.

They use compelling visuals and clear calls to action, such as “Start Free Trial” and “Get a Demo,” to encourage immediate engagement.

The core message revolves around automating and streamlining communication to boost revenue and efficiency, which aligns with modern business needs for scalable customer interaction.

Initial Impressions: Professionalism and Focus

The website exudes professionalism, with a clear focus on B2B solutions. It’s not a generic messaging app. it’s tailored for businesses.

• Clear Value Proposition: Right away, they articulate how their service can expand a business through “next-generation” customer experiences.
• Data-Driven Messaging: The use of statistics e.g., 98% text read rate, 1% considered spam builds trust and justifies the investment in SMS marketing.
• Targeted Audience: The content speaks directly to business owners, sales teams, marketing departments, and HR professionals, indicating a broad appeal across different business functions.

User Experience and Navigation

Navigating Textellent.com feels intuitive.

The main menu is concise, and key information is easily accessible.

• Structured Content: Information is broken down into digestible sections, explaining how their service benefits different business areas like sales, marketing, and customer service.
• Testimonials Prominently Displayed: Customer success stories are featured early, providing social proof and relatable examples of the platform’s impact. For example, a testimonial from Lisa T. from Tennant Lawn Care states that “Sending friendly payment reminders with text campaigns got my clients to pay right away vs. emails that got ignored. Really helps cash flow!” This concrete example demonstrates tangible benefits.
• Easy Access to Key Actions: Buttons for “Start Free Trial,” “Get a Demo,” and “Contact Sales” are strategically placed throughout the site, ensuring potential customers can easily take the next step.

Textellent.com Features

Textellent positions itself as more than just a basic text messaging service.

It’s a comprehensive platform packed with features designed for advanced business communication and automation.

They emphasize functionalities that go beyond simple one-to-one texting, extending into mass communication, intricate scheduling, and robust integrations. Deluxebedsltd.com Reviews

Automated Campaigns & Appointment Scheduling

This is a core pillar of Textellent’s offering, allowing businesses to automate large parts of their customer interactions.

• Full-Featured Scheduling: Textellent highlights its “only company that offers a full-fledged appointment-scheduling module.” This means businesses can manage the entire appointment lifecycle via text.
  • One-click scheduling: Streamlines the booking process for customers.
  • Automated review requests: Post-appointment follow-ups to gather feedback.
  • Automated subsequent appointment invitations: Proactive reminders for recurring services.
• Automated Workflow: Beyond scheduling, the platform supports triggered messages and templates to automate various customer touchpoints. For example, businesses can send automated birthday messages as highlighted by a cafe owner testimonial or payment reminders.
  • Real-world impact: Kathy H. from Kathy’s Tax Services, LLC claims, “It’s wonderful, it saves me 15-20 hours a week at least!” by automating her tax software integration.

One-to-Many & 1-1 Communication

Textellent caters to both mass outreach and personalized interactions, making it versatile for different communication needs.

• Text Blasts: Capability to send texts to “thousands, even 100s of thousands at once,” ideal for marketing promotions or urgent announcements.
• Personalized Conversations: Facilitates individual two-way conversations with clients, ensuring a personal touch even within a mass communication strategy. Craig D., Director of Enterprise Services at Fiesta Insurance, notes, “Textellent makes it so much easier and efficient to have 2-way conversations with our clients using texting. Plus it has given us an opportunity to cross sell some of our products and services to clients…”

Extensive Integration Options

Textellent prides itself on its broad integration capabilities, crucial for businesses that rely on various software systems.

• API Capabilities: They claim their “APIs go further than the rest of the industry,” allowing “seamless integration with virtually thousands of applications.” This suggests high compatibility with existing CRM, ERP, and other business tools.
• Workflow Optimization: By integrating with current systems, Textellent aims to streamline operations and reduce manual data entry, improving overall efficiency.
• Examples: While specific integrations aren’t listed exhaustively on the homepage, the emphasis on “thousands of applications” implies a versatile system. The testimonial from Kathy H. specifically mentioning integration with her “tax software” reinforces this point.

Unique Franchise and Enterprise Heritage

Textellent’s background is highlighted as a distinct advantage, particularly for larger organizations.

• Multi-Owner/Multi-Location Support: The founders’ “deep franchise experience” means the platform is built to support brand consistency across multiple locations and owners. This is a critical feature for scalable businesses.
• Centralized Control: Implies features that allow headquarters to manage and monitor communication strategies across all franchise units, ensuring brand standards are met.
• Brittany G.’s testimonial speaks to this, stating, “We chose Textellent as our franchise system’s replacement for Zipwhip because of its ease of use and additional marketing and integration tools available. We anticipate the program will both drive sales and save our franchisees a ton of time.”

Textellent.com Pros & Cons

When evaluating Textellent.com, it’s important to look at both the strengths and potential weaknesses based on the information provided on their website.

While the platform clearly offers robust features for business text messaging, a balanced view helps in understanding its fit for various business needs.

Pros: What Textellent Excels At

Textellent highlights several significant advantages, primarily centered around automation, efficiency, and customer engagement.

• Comprehensive Automation Capabilities: The platform’s ability to automate appointment scheduling, reminders, follow-ups, and even review requests is a major selling point. This significantly reduces manual workload for businesses.
  • Time Savings: Testimonials consistently mention substantial time savings. Kathy H. from Kathy’s Tax Services, LLC, reports saving “15-20 hours a week at least,” while Sarah T., a Multi-Unit Owner at Any Lab Test Now, noted a reduction from “two front desk personnel to one per location.”
  • Reduced No-Shows: Automated scheduling and reminders directly contribute to fewer missed appointments, optimizing resource utilization.
• Strong Focus on Customer Engagement and Revenue Growth: Textellent positions its service as a tool to drive sales, increase customer loyalty, and improve cash flow.
  • High Read Rates: Leveraging the 98% open rate of text messages means marketing messages and important updates are far more likely to be seen than emails.
  • Improved Collections: Lisa T. from Tennant Lawn Care, highlights how “Sending friendly payment reminders with text campaigns got my clients to pay right away vs. emails that got ignored.” This directly impacts cash flow.
  • Lead Nurturing & Sales Funnel Optimization: Features like quickly qualifying leads and direct-to-customer text blasts are designed to move prospects efficiently through the sales pipeline.
• Extensive Integration Options: The claim of “seamless integration with virtually thousands of applications” via advanced APIs is a significant advantage for businesses already using various software solutions CRM, EHR, etc.. This minimizes disruption and maximizes efficiency.
• Versatility Across Business Sizes and Types: Textellent emphasizes its suitability for “ANY business—from small operations to enterprise level” and its “unique franchise and enterprise heritage.”
  • Scalability: Features supporting multi-owner/multi-location scenarios make it attractive for growing businesses and franchise systems.
  • Diverse Applications: The website lists benefits for tax practices, salons, e-commerce, and general business operations, indicating broad applicability.
• Easy Setup and Existing Number Integration: The ability to “Text Enable Current Phone Number” landlines, VOIP, toll-free simplifies adoption, as businesses don’t need to change their primary contact number.
• Dedicated Customer Support: Phrases like “Legendary customer service through every stage—and beyond” suggest a commitment to client success, which is crucial for complex software solutions.

Cons: Potential Areas for Consideration

While the website focuses on strengths, potential users might consider a few aspects based on the general nature of such services and information not explicitly detailed.

• Pricing Transparency on homepage: While the website offers to “Start Free Trial” and mentions “competitive price,” specific pricing tiers or detailed plans are not immediately visible on the main page. This necessitates reaching out for a demo or consultation to understand the cost structure, which might be a barrier for some users looking for immediate pricing comparisons.
• Reliance on Text Message Efficacy: While text messages have high open rates, businesses must still craft compelling messages that don’t overwhelm or annoy recipients. Over-texting or irrelevant messages can lead to opt-outs, diminishing the platform’s effectiveness.
  • Opt-in Management: While not explicitly detailed, managing consent for SMS marketing e.g., TCPA compliance in the US is critical, and users would need to ensure the platform facilitates this robustly. The website mentions “1% of texts are considered spam,” implying a focus on compliance, but specifics on opt-in processes aren’t front and center.
• Learning Curve for Advanced Features: While “easy to get started,” mastering the “best-in-class automations & campaigns” and leveraging extensive integration options might require some initial investment in learning and setup for businesses without dedicated IT staff.
• Potential for Over-Automation: While automation is a pro, over-reliance on it without human oversight can sometimes lead to impersonal communication. Businesses need to strike a balance to maintain authentic customer relationships.
• Specific Industry Nuances: While Textellent is “form-fits to ANY business,” some highly regulated industries might have unique compliance requirements for communication that aren’t broadly covered on the main site. Potential users in such sectors would need to delve deeper into specific features or compliance assurances.

In summary, Textellent appears to be a powerful tool for businesses looking to significantly upgrade their text communication and marketing efforts.

Its strengths lie in automation, revenue generation, and broad applicability. Kubit.ai Reviews

Potential users should be prepared to engage with their sales team for pricing details and consider their internal capacity for leveraging advanced features effectively.

Textellent.com Alternatives

When considering a platform like Textellent, it’s wise to explore alternatives to ensure you’re choosing the best fit for your specific business needs, budget, and desired feature set.

Here are some prominent alternatives and what they generally bring to the table:

1. Twilio

Twilio is a cloud communications platform as a service CPaaS that allows developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions.

• Pros: Highly customizable and scalable. Developers can build virtually any communication workflow. Offers a wide range of APIs for voice, video, messaging, and email. Pay-as-you-go pricing can be cost-effective for low-volume users.
• Cons: Requires technical expertise coding to set up and manage, which might be a barrier for non-technical businesses. Not an out-of-the-box solution for non-developers.
• Best For: Businesses with in-house development teams or those requiring highly customized communication solutions. Large enterprises with complex integration needs.

2. Podium

Podium focuses on consolidating customer interactions into one platform, including messaging, online reviews, payments, and website chat.

Their messaging component is strong, particularly for local businesses.

• Pros: All-in-one platform for local businesses, integrating messaging with review management and payments. Strong emphasis on lead conversion and customer experience. User-friendly interface.
• Cons: Can be more expensive than standalone SMS platforms due to its broader feature set. Might offer more features than a business strictly needs for just text messaging.
• Best For: Local businesses e.g., auto repair, salons, dental offices looking for a comprehensive customer interaction platform that includes text messaging.

3. SimpleTexting

SimpleTexting is a popular SMS marketing platform known for its ease of use and comprehensive feature set for businesses of all sizes.

• Pros: User-friendly interface, robust features including mass texting, autoresponders, drip campaigns, segmentation, and analytics. Offers a free trial and clear pricing plans. Good for both marketing and customer service.
• Cons: Some advanced automation features might not be as deep as highly specialized platforms.
• Best For: Small to medium-sized businesses looking for an easy-to-use, feature-rich SMS marketing platform without requiring extensive technical knowledge.

4. Zipwhip Acquired by Twilio

Zipwhip was a pioneer in landline texting, allowing businesses to send and receive text messages from their existing business phone numbers.

While acquired by Twilio, its legacy and functionality have largely been integrated into Twilio’s offerings.

• Pros: Excellent for text-enabling existing landlines. Focused on conversational texting.
• Cons: As a standalone service, it’s no longer actively marketed, with Twilio incorporating its capabilities. Businesses moving forward should look at Twilio’s broader business messaging solutions.
• Best For: Businesses specifically looking to text-enable their current landline or toll-free numbers, now primarily through Twilio’s messaging products.

5. OpenPhone

While primarily a business phone system, OpenPhone offers strong text messaging capabilities, particularly for small teams and startups. Osteostop.it Reviews

It provides a business phone number that supports calls and texts.

• Pros: Excellent for small businesses and startups needing a unified communication solution calls + texts. Easy to get a dedicated business number. Good for team collaboration.
• Cons: Not as focused on mass marketing campaigns as dedicated SMS marketing platforms. More geared towards one-on-one or small-group business communication.
• Best For: Small teams, freelancers, and startups looking for a virtual business phone system that includes robust text messaging for customer and team communication.

6. Sakari SMS

Sakari is another business text messaging platform that offers a good balance of features for marketing, customer service, and internal communications.

• Pros: Supports two-way SMS and MMS, bulk messaging, scheduling, and integrations with popular CRMs. Good for customer support and sales teams.
• Cons: May have a slightly steeper learning curve for some users compared to simpler platforms.
• Best For: Businesses looking for a reliable SMS platform with CRM integrations for enhanced customer relationship management.

Choosing the Right Alternative:

When comparing Textellent with these alternatives, consider:

• Your primary need: Is it mass marketing, one-on-one customer service, internal communication, or an all-in-one solution?
• Technical expertise: Do you have developers on staff, or do you need an out-of-the-box, user-friendly platform?
• Budget: What are your pricing expectations? Some platforms offer tiered plans, while others are pay-as-you-go.
• Integration requirements: What other software do you need your text messaging platform to connect with?
• Scalability: Do you anticipate significant growth, and can the platform scale with your business?

Textellent seems to position itself as a strong contender, particularly with its emphasis on automation, comprehensive scheduling, and franchise/enterprise focus, offering a blend of what some of these specialized alternatives provide.

Textellent.com Pricing

Based on the Textellent.com homepage, detailed pricing plans are not explicitly listed.

Instead, the website encourages potential customers to “Start Free Trial” or “Get a Demo” and “Contact Sales” to unlock the power of text marketing.

This approach is common among B2B software providers, especially for solutions that offer customizable features, integrations, and enterprise-level support, as pricing often depends on specific business needs, usage volume, and required functionalities.

Why Pricing Isn’t Publicly Listed

There are several reasons why a company like Textellent might opt for a “contact sales” model for pricing:

• Customization: Textellent emphasizes fitting “to ANY business—from small operations to enterprise level” and offering “BMW-level functionality.” This implies that pricing might be tailored based on the volume of texts, number of users, specific integrations required, advanced automation features, and dedicated support levels.
• Value-Based Selling: By engaging directly with sales, Textellent can demonstrate the value proposition tailored to a business’s unique challenges and projected ROI, rather than just presenting a generic price list. They can discuss how their features can save “15-20 hours a week” or reduce staffing needs, justifying the investment.
• Competitive Positioning: In a competitive market, direct engagement allows them to understand a competitor’s quote and position their offer accordingly.
• Tiered Structure Likely: While not shown, it’s highly probable that Textellent operates on a tiered pricing model, where features and message volumes increase with higher-priced plans. These tiers might be based on:
  • Number of Messages: Volume-based pricing e.g., per message or bundles of messages.
  • Number of Users/Seats: How many team members need access to the platform.
  • Feature Set: Access to advanced automation, scheduling, specific integrations, or analytics dashboards.
  • Support Level: Standard vs. premium support, dedicated account managers.
  • Enterprise/Franchise Solutions: Custom packages for large organizations with complex multi-location needs.

How to Obtain Pricing Information

To get accurate pricing for Textellent, businesses would need to: Spicehaveli.nl Reviews

1. Start a Free Trial: This might offer limited features or message volumes but provides hands-on experience before committing.
2. Request a Demo: During a demo, a sales representative can walk through the features relevant to your business and then discuss pricing options.
3. Contact Sales Directly: Call their provided number 972 200-7250 or fill out a contact form to discuss your specific needs and receive a tailored quote.

For businesses comparing solutions, the lack of immediate pricing might be a slight inconvenience, requiring an extra step in the evaluation process.

However, for a sophisticated business solution like Textellent, this direct engagement often ensures that the proposed solution and its cost are perfectly aligned with the client’s requirements, potentially leading to a more effective implementation and higher satisfaction.

How to Cancel Textellent.com Subscription

While the Textellent.com homepage doesn’t detail the precise steps for canceling a subscription, standard practices for B2B SaaS Software as a Service companies like Textellent typically involve contacting their customer support or account management team directly.

Given their emphasis on “Legendary customer service,” it’s reasonable to expect a clear process once initiated.

General Steps for Cancelling a SaaS Subscription

Most business software subscriptions follow a similar cancellation protocol:

1. Review Your Agreement/Terms of Service: When you initially signed up for Textellent, you would have agreed to terms of service or a specific contract. This document often outlines the cancellation policy, including notice periods, any early termination fees if applicable for longer-term contracts, and the required method of notification. This is the first and most crucial step to understand your obligations.
2. Contact Textellent Support/Account Manager:
   • Email: Look for a dedicated support email address or sales contact on their website often in the footer, “Contact Us” page, or within your account dashboard. Send a formal email stating your intention to cancel and provide your account details.
   • Phone: Call their customer service number, which is listed as 972 200-7250 on their homepage. Be prepared to provide your account information and clearly state your request.
   • In-Platform Support: Some platforms offer a cancellation option or a chat support function directly within the user dashboard. Check your Textellent account interface for any such features.
3. Provide Required Information: When contacting them, be ready to provide:
   • Your account name/company name.
   • The email address associated with your account.
   • Your account ID if you have one.
   • The reason for cancellation optional, but often requested for feedback purposes.
4. Confirm Cancellation: Always request a written confirmation of your cancellation, including the effective date of termination and assurance that no further charges will be incurred. Keep this confirmation for your records.
5. Data Retrieval/Deletion: Inquire about their data retention policy. If you have exported any data from Textellent e.g., contact lists, message logs, ensure you have everything you need before your account is fully deactivated. Discuss their process for securely deleting your business data from their servers.

Important Considerations:

• Notice Period: Some subscriptions require a 30-day or 60-day notice prior to the desired cancellation date, especially for monthly or annual plans. Check your contract.
• Billing Cycles: Cancellations usually become effective at the end of your current billing cycle to avoid pro-rated refunds or mid-cycle charges.
• Associated Services: If you’ve integrated Textellent with other services or systems e.g., CRM, appointment schedulers, ensure these integrations are properly disconnected or reconfigured to prevent issues after cancellation.

Given Textellent’s focus on long-term client relationships and “legendary customer service,” the cancellation process should be straightforward, assuming all contractual obligations are met.

It’s always best to communicate directly with their official channels to ensure a smooth transition.

How to Cancel Textellent.com Free Trial

Cancelling a free trial with Textellent.com, much like cancelling a paid subscription, typically involves direct communication with their support or sales team.

Free trials are designed to allow prospective customers to test the platform without financial commitment, and reputable companies make it easy to discontinue before charges apply.

Steps to Cancel a Free Trial:

1. Note the Trial End Date: This is paramount. When you sign up for a free trial, Textellent will likely inform you of the trial duration e.g., 7 days, 14 days, 30 days and the exact date it ends. Mark this date in your calendar. To avoid being charged, you must cancel before this date.
2. Check Your Account Dashboard: Log into your Textellent free trial account. Often, platforms will have a section within the user settings or billing area where you can manage your subscription, including an option to cancel or downgrade. Look for phrases like “Manage Subscription,” “Billing,” or “Account Settings.”
3. Contact Textellent Support/Sales: If an immediate self-service option isn’t available in your dashboard, or if you prefer direct confirmation, reach out to them:
   • Email: Send an email to their support or sales team clearly stating your intention to cancel your free trial before it converts to a paid subscription. Include your account name and the email address you used to sign up for the trial.
   • Phone: Call their customer service number, 972 200-7250. Explain that you are on a free trial and wish to cancel it.
   • Live Chat: Check if their website offers a live chat feature, which can be a quick way to get assistance.
4. Request Confirmation: Always ask for a written confirmation via email that your free trial has been successfully canceled and that you will not be charged. This documentation is important for your records.
5. Review Your Payment Method: If you provided credit card details for the free trial which is common to ensure a seamless transition to a paid plan if you continue, keep an eye on your bank statements for a few days after the trial end date to ensure no charges appear. If any charge occurs, immediately contact Textellent with your cancellation confirmation.

Important Considerations for Free Trials:

• No Obligation: The essence of a free trial is to be obligation-free. If you decide the service isn’t for you, there should be no penalty for canceling within the trial period.
• Feature Access: Understand that once you cancel a free trial, access to the platform and any data you’ve created or imported will typically cease immediately or at the end of the trial period. If you need to export any information, do so before you cancel.
• Trial Limitations: Free trials may have limitations on message volume, features, or integrations. Be aware of these during your evaluation period.

By following these steps, you can ensure a smooth cancellation of your Textellent.com free trial without incurring any charges. Villahus.com Reviews

Their stated commitment to customer service suggests they would facilitate this process efficiently.

Textellent.com vs. Competitors

When evaluating Textellent.com, it’s insightful to compare its offering against key competitors in the business text messaging and SMS marketing space.

While Textellent emphasizes its “BMW-level functionality” and “unique franchise and enterprise heritage,” how does it stack up against other leading platforms?

Here’s a comparison framework, highlighting Textellent’s likely positioning against some of the alternatives discussed earlier:

Textellent vs. Twilio CPaaS

• Textellent: Positions itself as a comprehensive, out-of-the-box solution for businesses of all sizes, with a strong focus on automated campaigns, appointment scheduling, and ease of use for non-technical users. It leverages its API for extensive integrations but provides a ready-made platform. Its “franchise and enterprise heritage” indicates strong support for multi-location businesses.
• Twilio: A foundational Communication Platform as a Service CPaaS. It provides the building blocks APIs for developers to create custom communication applications.
• Key Differences:
  • Target User: Textellent is for businesses seeking a ready-to-deploy, user-friendly SMS marketing and communication system. Twilio is for developers and companies with in-house technical teams needing highly customized solutions.
  • Complexity: Textellent offers a streamlined user experience. Twilio requires coding knowledge and significant development effort.
  • “Out-of-the-Box” vs. “Build Your Own”: Textellent is largely plug-and-play. Twilio is a toolkit.
• Verdict: If you’re a business owner or marketer without a dev team and need a powerful, integrated solution quickly, Textellent is a better fit. If you’re a large enterprise with specific, unique communication needs and development resources, Twilio offers unmatched flexibility.

Textellent vs. SimpleTexting User-Friendly SMS Platform

• Textellent: Appears to offer a highly integrated, automated experience, particularly with its full-fledged appointment scheduling module and robust workflow automations. Its emphasis on enterprise/franchise scaling suggests capabilities for more complex organizational structures.
• SimpleTexting: Known for its user-friendliness, straightforward interface, and a comprehensive set of features for mass texting, autoresponders, and basic campaigns. It’s often recommended for SMBs getting started with SMS marketing.
  • Automation Depth: Textellent’s automated scheduling and “next-generation” automations seem to go deeper into workflow integration than what SimpleTexting typically highlights as its core strength.
  • Enterprise Focus: Textellent’s specific heritage in franchises and enterprises might mean more robust features for multi-location management, brand consistency, and complex reporting suitable for larger organizations, which might not be SimpleTexting’s primary focus.
  • Pricing: Textellent’s “contact sales” model suggests potentially higher pricing tiers for its advanced features and enterprise support, whereas SimpleTexting generally offers more transparent, tiered pricing upfront.
• Verdict: For SMBs looking for an intuitive, effective SMS marketing tool without needing highly specialized integrations like appointment scheduling built-in, SimpleTexting is a strong contender. For businesses, especially multi-location ones, that need deep workflow automation, integrated scheduling, and enterprise-grade support, Textellent might offer a more tailored solution.

Textellent vs. Podium All-in-One Local Business Platform

• Textellent: Focuses purely on business text messaging and SMS marketing, with features supporting sales, marketing, payments, and internal comms via text.
• Podium: An all-in-one platform for local businesses that integrates messaging with online review management, website chat, and payment processing. Messaging is a component of a broader customer interaction strategy.
  • Scope: Textellent is specialized in text messaging. Podium is a broader customer engagement platform.
  • Review Management: Podium excels in helping local businesses collect and manage online reviews, a feature not prominently highlighted as a core offering by Textellent beyond “automated review requests as part of follow-up.”
  • Payment Processing: Podium directly facilitates payment collection, whereas Textellent aids with “PAYMENTS / BILLING” reminders to improve cash flow, but doesn’t necessarily process payments itself.
• Verdict: If your primary need is robust, automated text communication and marketing, Textellent is the specialist. If you’re a local business wanting a single platform to manage all customer interactions—from initial chat to reviews and payments—Podium offers a more integrated, albeit potentially more expensive, solution.

In essence, Textellent positions itself as a premium, highly automated, and deeply integrated SMS solution that caters well to scaling businesses and multi-location entities.

It seems to bridge the gap between simple, user-friendly platforms and highly customizable CPaaS solutions by offering advanced features in a packaged, accessible format.

Frequently Asked Questions

What is Textellent.com?

Textellent.com is a business text messaging and SMS marketing platform designed to help companies enhance customer communication, automate workflows, and drive business growth through text messages.

It offers features for sales, marketing, payments, employee communications, and customer service.

Does Textellent.com offer a free trial?

Yes, Textellent.com’s homepage prominently features calls to action to “Start Free Trial,” indicating that they offer a no-obligation trial period for prospective users to test their services.

Can I use my existing business phone number with Textellent?

Yes, Textellent explicitly states that you can “Text Enable Current Phone Number” including landlines, VOIP, and Toll-free numbers instantly, allowing businesses to use their established contact numbers for text messaging. Petitnord.com Reviews

What types of businesses can benefit from Textellent?

Textellent claims to “Form-fits to ANY business—from small operations to enterprise level” and highlights its “unique franchise and enterprise heritage.” They mention applications for tax practices, salons, e-commerce, and general businesses.

How does Textellent help with sales?

Textellent assists sales by simplifying lead qualification, enabling one-click appointment scheduling, facilitating ongoing customer outreach to build relationships, and generating revenue through “direct-to-customer” text blasts about sales.

How does Textellent improve marketing efforts?

Textellent helps increase Customer Lifetime Value, build customer loyalty, generate and nurture leads, and create more consistent brand awareness through targeted text marketing campaigns.

Can Textellent assist with payment collections?

Yes, Textellent states it can “Reduce awkwardness for collections” and “Improve the workflow process” by sending friendly payment reminders via text, which helps in improving cash flow.

Does Textellent offer appointment scheduling?

Yes, Textellent highlights that it is “The only company that offers a full-fledged appointment-scheduling module,” which includes using texting for every step of the appointment process and automated follow-ups.

What kind of automations does Textellent provide?

Textellent offers “best-in-class automations & campaigns” including automated scheduling, templates, and triggered messages.

This can include automated review requests and invitations for subsequent appointments.

Does Textellent integrate with other business applications?

Yes, Textellent emphasizes its “most extensive integration options on the market,” stating that its APIs allow “seamless integration with virtually thousands of applications,” suggesting broad compatibility with CRMs, ERPs, and other business software.

Is Textellent suitable for multi-location businesses or franchises?

Yes, Textellent explicitly mentions its “Unique franchise and enterprise heritage,” indicating that it was built to support brand consistency in multi-owner/multi-location scenarios.

How effective are text messages for business communication?

Textellent’s website provides statistics suggesting high efficacy, such as “70% of consumers want to text businesses,” “98% of texts are read immediately,” and “1% of texts are considered spam.” Leamigo.com Reviews

What kind of customer support does Textellent offer?

Textellent claims to offer “Legendary customer service through every stage—and beyond,” implying comprehensive support for its users.

Does Textellent support both one-to-one and mass communication?

Yes, Textellent simplifies “One-to-Many & 1-1 Communication,” allowing users to send texts to individual contacts, small groups, or large text blasts to thousands or hundreds of thousands of people at once.

Can Textellent help with internal employee communications?

Yes, the platform lists “Employee Communications / Recruiting” as a key benefit, helping to build personal relationships, streamline internal communications, schedule interviews, and connect easily with employees and candidates.

Is pricing information available on Textellent.com?

No, specific pricing plans are not publicly listed on the homepage.

Users are encouraged to “Start Free Trial,” “Get a Demo,” or “Contact Sales” to receive a consultation and personalized pricing.

How do I cancel my Textellent.com subscription?

While not explicitly detailed on the homepage, typical cancellation procedures for SaaS platforms involve contacting their customer support or account management team directly, reviewing your service agreement, and requesting a written confirmation of cancellation.

Can Textellent help businesses get more customer reviews?

Yes, Textellent includes “Built-in automated review requests as part of follow-up” as a feature, which can help businesses solicit feedback and generate more online reviews.

What differentiates Textellent from other text messaging services?

Textellent highlights its unique “full-fledged appointment-scheduling module,” “BMW-level functionality,” extensive integration options, and specific heritage in supporting franchises and enterprises as key differentiators.

Does Textellent offer any blog resources?

Yes, the website features a “READ OUR BLOG” section, with articles like “Short Codes Combined with Keyword Text Messaging Platforms…”, “Text Marketing for Salons: 7 Ways to Benefit,” and “Why SMS Marketing Is Crucial For eCommerce Success.”

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