Tdlonline.co.uk Reviews

Based on checking the website, tdlonline.co.uk appears to be a legitimate online retailer specializing in heating, plumbing, and bathroom supplies in the UK.

The site showcases a wide array of products from well-known manufacturers, including boilers, radiators, underfloor heating systems, hot water cylinders, and various bathroom fixtures.

This seems like a straightforward e-commerce platform focused on providing essential home improvement and construction materials, aligning with principles of honest trade and providing beneficial products for daily living.

When evaluating an online store like tdlonline.co.uk, the key is to look for transparency, product range, customer service accessibility, and user experience.

The website offers detailed product categories, clear contact information, and mentions a physical showroom, which adds a layer of credibility.

For anyone looking to source materials for home heating or plumbing projects, this site aims to be a comprehensive resource.

It’s always beneficial to review the site’s delivery policies, return procedures, and customer feedback to ensure it meets your specific needs.

From a general perspective, facilitating access to necessary goods for comfortable living and maintaining homes is a beneficial endeavor, aligning with the concept of providing value and convenience.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

tdlonline.co.uk Review & First Look

Diving into tdlonline.co.uk, the initial impression is one of a professional, well-structured e-commerce site focused squarely on heating, plumbing, and bathroom supplies.

It’s clear they aren’t dabbling in a million different things but rather concentrating on a specific niche, which often translates to deeper expertise and better stock availability.

The navigation is intuitive, with clear categories like “Heating,” “Plumbing,” and “Bathrooms” prominently displayed, making it easy to zero in on what you’re looking for.

User Interface and Navigation

The user interface feels clean and uncluttered, which is a big win in the online shopping world.

You don’t get hit with flashy, distracting banners or pop-ups.

• Clear Categorization: Products are logically grouped, which helps streamline the search process. For example, under “Heating,” you immediately see “Boilers,” “Radiators & Valves,” and “Underfloor Heating.”
• Search Functionality: A search bar is present and easily accessible, which is crucial for quick product lookups.
• Mobile Responsiveness: The site appears responsive across different devices, a key factor for a seamless experience whether you’re on a desktop, tablet, or smartphone. This is important because, according to Statista, mobile e-commerce sales are projected to reach $6.1 trillion by 2026, highlighting the importance of a mobile-friendly design.

Product Presentation and Details

The product pages are designed to provide essential information without overwhelming the user.

• Product Images: Multiple high-quality images are often available, allowing you to see the product from different angles.
• Key Specifications: Each product listing typically includes important details like manufacturer, size, stock code, and clear pricing both ex. VAT and inc. VAT, which is helpful for budgeting.
• Availability Indicators: While not always explicit on every product, the presence of stock codes suggests a robust inventory management system, hinting at product availability.

tdlonline.co.uk Pros & Cons

Every online platform has its strengths and areas for improvement, and tdlonline.co.uk is no exception.

Understanding these can help you decide if it’s the right fit for your needs.

Pros

Tdlonline.co.uk offers several advantages, especially for those in the UK seeking plumbing and heating supplies.

• Specialized Focus: Their dedication to heating, plumbing, and bathrooms means a deep inventory in these specific areas. This isn’t a generalist marketplace. it’s a specialist, which can be reassuring when you need specific parts or advice.
  • Extensive Product Range: Within their niche, they stock a vast selection, from various boiler brands like Worcester Bosch and Ideal to a wide array of radiators and underfloor heating systems. For instance, under “Heating Controls & Pumps,” they list Honeywell, Tower, and Drayton, among others.
  • Official Stockist Recognition: They highlight being “one of the top official Polypipe Underfloor Heating stockists in the UK,” suggesting direct relationships with manufacturers, which often means genuine products and competitive pricing.
• Transparent Pricing: The clear display of both ex. VAT and inc. VAT prices on product pages is a significant plus, especially for trade professionals who need to calculate costs accurately. This transparency builds trust.
• Accessibility and Support:
  • Clear Contact Information: Phone numbers, email, and a physical address are readily available, which is crucial for any online business. The stated operating hours 7:30 am-5 pm Mon-Fri, 8 am-12 pm Sat indicate a commitment to customer service.
  • Showroom Availability: The mention of a physical showroom allows customers to see products firsthand or seek in-person advice, a valuable asset for larger purchases or complex installations.
• Reputable Brands: The website features products from well-known and respected brands in the industry, such as Baxi, Vaillant, Gledhill, Aqualisa, and Mira. This indicates a commitment to quality and reliability.
  • According to a survey by the Federation of Master Builders in 2023, 78% of homeowners prioritize reliable, branded products when undertaking home improvements, underscoring the importance of stocking reputable names.
• Delivery Information: Dedicated sections for delivery information, including details on specific brands like Gledhill and Worcester, help manage expectations regarding shipping times and costs.

Cons

While strong in many areas, there are a few aspects where tdlonline.co.uk could enhance its offering.

• Limited Online Reviews: While the site links to Trustpilot, the immediate visibility of customer reviews directly on product pages isn’t prominent. For many online shoppers, seeing a quick rating or a few testimonials helps in decision-making. As per a BrightLocal survey, 98% of consumers read online reviews for local businesses in 2023.
• No Live Chat Support: While phone and email are available, the absence of a live chat feature might be a drawback for customers seeking immediate answers during business hours. In an age where instant communication is expected, this could be an area for improvement.
• Depth of Product Information: While key specs are provided, some users might look for more in-depth technical specifications, installation guides, or compatibility charts directly on the product pages. Often, this requires navigating to the manufacturer’s website.
• Limited Educational Content: For DIY enthusiasts or those new to specific installations, the site doesn’t seem to offer extensive guides, tutorials, or comparison tools. While professional installers might not need this, homeowners might appreciate more resources.

tdlonline.co.uk Pricing

Understanding the pricing structure on tdlonline.co.uk is straightforward, which is a strong positive for both trade professionals and individual consumers.

They adopt a clear, transparent model, ensuring you know exactly what you’re paying.

Pricing Model

• VAT Inclusive and Exclusive Pricing: Every product listed on tdlonline.co.uk clearly displays two prices:
  • Ex. VAT Exclusive of Value Added Tax: This is the price of the product before the standard UK VAT currently 20% is applied. This is particularly useful for businesses or trade professionals who can reclaim VAT.
  • Inc. VAT Inclusive of Value Added Tax: This is the final price you will pay as a consumer, with the VAT already added. This eliminates any guesswork and helps in budgeting.
• Competitive Offers and Special Offers: The site features a “Special Offers” section under both Heating and Plumbing categories, indicating that they regularly run promotions. For instance, the homepage showcases offers like “Fernox Central Heating Cleaner F3 500ml – SPECIAL OFFER” at £5.99 ex. VAT £7.19 inc. VAT. This suggests that while their baseline pricing aims to be competitive, they also provide opportunities for savings.
• Bulk Purchase or Trade Discounts: While not explicitly detailed on the main product pages, many suppliers in this industry offer trade accounts or volume discounts. It would be worth contacting their sales team directly via phone or email if you are a trade professional or planning a large order, as their “Trade Distribution Limited” company name suggests a focus on B2B clients as well.

Examples of Pricing Display

Let’s look at some examples directly from the homepage to illustrate their pricing:

• Fernox Central Heating Cleaner F3 500ml:
  • £5.99 ex. VAT
  • £7.19 inc. VAT
• Gledhill PulsaCoil Stainless 180L:
  • £1,046.00 ex. VAT
  • £1,255.20 inc. VAT
• 250L Indirect Telford Tempest Vertical Unvented Cylinder:
  • £569.00 ex. VAT
  • £682.80 inc. VAT
• Telford Hot Water Copper Cylinder 900mm X 450mm Indirect Grade 3 Part L:
  • £248.00 ex. VAT
  • £297.60 inc. VAT

This consistent dual pricing model makes it very easy for customers to understand the total cost upfront, avoiding any unwelcome surprises at checkout.

The range of prices reflects the diversity of products and brands, from smaller consumables to major heating systems.

tdlonline.co.uk vs. Competitors

When considering tdlonline.co.uk for your heating, plumbing, or bathroom needs, it’s natural to compare it against other established players in the UK market.

Key Competitors

Some of the prominent competitors in the UK market include:

• Screwfix: A giant in the trade and DIY sector, offering a massive range of products across many categories, including plumbing and heating. Known for extensive stock, rapid click-and-collect, and competitive pricing.
• Toolstation: Similar to Screwfix, Toolstation provides a wide array of trade-quality products, with a strong focus on plumbing, electrical, and building supplies. They also offer quick local collection.
• PlumbNation: A specialist online retailer focusing specifically on plumbing and heating supplies, often with a very deep catalog of boilers, cylinders, radiators, and parts. They are a direct online competitor in terms of product range.
• Victorian Plumbing: Primarily focused on bathrooms, offering a vast selection of suites, showers, baths, and accessories. While tdlonline.co.uk also has a bathroom section, Victorian Plumbing is a major specialist in this area.
• Local Merchant Chains e.g., Wolseley, Graham: These are large trade-focused distributors with extensive branch networks across the UK. While they have an online presence, their core business often revolves around trade accounts and in-person collection.

Comparison Points

Here’s how tdlonline.co.uk stacks up against these competitors:

Product Range and Specialization:

• tdlonline.co.uk: Highly specialized in heating, plumbing, and bathrooms. This focus often means they have a deeper stock and perhaps more specialized knowledge in these areas. Their claim as a “top official Polypipe Underfloor Heating stockist” highlights this specialization.
• Screwfix/Toolstation: Broader general trade suppliers. While they carry plumbing and heating, their range is diffused across many categories electrical, tools, building materials, etc.. They might not have the same depth for very specific, niche heating components.
• PlumbNation: A direct online competitor with a similar specialization. The choice between tdlonline.co.uk and PlumbNation often comes down to specific product availability, pricing on a particular item, and personal preference for website navigation.
• Victorian Plumbing: Excels in bathrooms. If your primary need is a full bathroom suite, they might offer a wider design choice. tdlonline.co.uk offers a good selection but is not solely a bathroom specialist.

Pricing:

• tdlonline.co.uk: Appears competitive, especially with their transparent ex. VAT/inc. VAT pricing and regular special offers. For instance, the Gledhill PulsaCoil Stainless 180L at £1,046.00 ex. VAT £1,255.20 inc. VAT would need to be cross-referenced with competitors for a direct comparison.
• Screwfix/Toolstation: Generally known for very competitive pricing, often with a “buy one get one free” or bundle deals.
• PlumbNation/Victorian Plumbing: Often have sales and competitive pricing on their specialized ranges.

Customer Experience and Support:

• tdlonline.co.uk: Offers phone, email, and a physical showroom. This multi-channel approach is strong. The lack of live chat might be a minor drawback compared to some larger online retailers.
• Screwfix/Toolstation: Excellent for convenience with extensive branch networks for quick collection. Their online support is robust, but phone lines can be busy.
• PlumbNation/Victorian Plumbing: Typically offer standard online support channels phone, email, sometimes live chat.

Delivery and Logistics:

• tdlonline.co.uk: Provides specific delivery information for major brands like Gledhill and Worcester, indicating a tailored approach to logistics for larger items.
• Screwfix/Toolstation: Renowned for fast delivery and extensive click-and-collect options from their many stores.
• Local Merchants: Often provide direct delivery to trade sites, which can be a huge advantage for larger projects.

In conclusion, tdlonline.co.uk carves out its niche by offering a specialized and deep inventory of heating, plumbing, and bathroom supplies, particularly strong with brands like Polypipe.

While broader retailers like Screwfix offer convenience for a wider range of items, and specialists like Victorian Plumbing excel in specific areas, tdlonline.co.uk presents a compelling option for those seeking dedicated expertise and a good range within its core categories.

For large projects or specific brand needs, it’s always wise to compare prices and delivery options across a few key suppliers.

How to Cancel tdlonline.co.uk Subscription

Based on the information available on the tdlonline.co.uk website, it primarily operates as an e-commerce platform for purchasing heating, plumbing, and bathroom supplies.

Unlike service-based websites or software providers, there’s no indication of a recurring “subscription” model for products or services that would require a cancellation process in the traditional sense.

Understanding tdlonline.co.uk’s Business Model

• Product Sales: The website is designed for one-time or occasional purchases of physical goods boilers, radiators, pipes, bathroom fixtures, etc..
• Account Creation: You can create an account to facilitate easier checkout, track orders, and view past purchases. This account is for convenience and does not involve a recurring subscription fee.
• No Recurring Services: There are no mention of premium memberships, monthly delivery services, or any other subscription-based offerings.

What You Might Be Looking To “Cancel”

If you are looking to “cancel” something related to tdlonline.co.uk, it’s most likely one of the following scenarios:

1. Cancelling an Order: If you’ve placed an order and wish to cancel it before it ships, you would need to contact their customer service directly.
   • Contact Method: The most direct way is to call them at 01622 716 758 during their operating hours 7:30 am – 5:00 pm Mon-Fri, 8:00 am – 12:00 pm Sat.
   • Email: You can also likely reach out via their contact form or email address which can usually be found in their “Contact Us” section or terms and conditions.
   • Timing is Key: The ability to cancel an order depends on its processing status. If it has already been dispatched, you might need to follow their returns policy instead.
2. Deleting Your Account: If you no longer wish to have an account on tdlonline.co.uk, you would need to contact their customer support and request account deletion.
   • Data Privacy: This falls under data privacy regulations like GDPR in the UK. You have the right to request your data be removed.
   • Procedure: Typically, you’d email their support team from the email address associated with your account, clearly stating your request to delete your account and all associated personal data.
3. Opting Out of Marketing Communications: If you receive newsletters or promotional emails from tdlonline.co.uk and wish to stop them, this is usually managed through an “unsubscribe” link at the bottom of the email. This isn’t a “subscription” cancellation but rather managing your communication preferences.

Key Takeaway

Given tdlonline.co.uk’s business model as an online retailer of physical goods, the concept of a recurring “subscription” that needs cancellation is not applicable.

For any order-related issues or account management, direct contact with their customer service team is the appropriate action.

Always refer to their specific “Terms and Conditions” and “Privacy Policy” sections for detailed information on returns, refunds, and data management.

How to Cancel tdlonline.co.uk Free Trial

Based on the thorough examination of the tdlonline.co.uk website, it functions exclusively as an e-commerce platform for selling heating, plumbing, and bathroom products. There is no mention or indication of any “free trial” offerings for products, services, or premium features.

Understanding tdlonline.co.uk’s Service Model

• Direct Sales: The website’s core purpose is the direct sale of physical goods. Customers browse products, add them to a basket, and complete a purchase.
• No Digital Services: There are no software, premium memberships, content subscriptions, or other digital services that would typically come with a free trial period.
• Account for Convenience: Users can create an account to streamline future purchases and track orders, but this account creation is free and does not unlock any trial periods for paid services.

Scenarios for “Free Trial” Confusion

If you are looking to cancel a “free trial” related to tdlonline.co.uk, it’s highly likely that:

1. Misinformation or Misunderstanding: You might be confusing tdlonline.co.uk with another website or service that offers free trials.
2. Third-Party Offerings: Rarely, a third-party promotional offer might link to a retail site, but this would be external to tdlonline.co.uk’s direct operations and not something they manage. The website itself does not appear to host or promote any such trials.

What to Do If You’ve Signed Up for Something Else

If you believe you’ve signed up for a free trial that led you to tdlonline.co.uk or is somehow associated with it, you should:

• Review Your Records: Check your email confirmations, bank statements, or any sign-up details for the service you thought you were trialing. Identify the actual name of the service provider.
• Contact the Correct Service Provider: Once you identify the correct company, visit their website or contact their customer support to understand their cancellation policy for free trials.
• Check Your Bank Statements: Regularly reviewing your bank or credit card statements can help identify any unauthorized or unexpected charges early on.

Given the current structure and offerings on tdlonline.co.uk, the concept of a “free trial” and its cancellation is not applicable.

The site is a direct retailer of physical goods, and any purchase is a one-time transaction.

If you are seeking to cancel a free trial, it’s imperative to identify the correct service provider, as it is not tdlonline.co.uk.

tdlonline.co.uk Alternatives

When you’re sourcing heating, plumbing, or bathroom supplies in the UK, having alternative options is always a smart move.

Different suppliers might offer varying prices, stock levels, delivery times, or even niche products.

Here are some solid alternatives to tdlonline.co.uk, each with its own strengths.

Online Retailers

These are direct competitors operating primarily online, often with a wide reach and competitive pricing.

• PlumbNation plumbnation.co.uk:
  • Focus: A major online specialist in heating and plumbing.
  • Strengths: Very extensive range of boilers, radiators, cylinders, and plumbing components. Often has competitive pricing and frequent sales.
  • Comparison: Similar product depth to tdlonline.co.uk but might have a slightly different range of brands or specific models. Good for cross-referencing prices on large items like boilers.
• Boiler Central boilercentral.com:
  • Focus: Specializes in boiler sales and installation.
  • Strengths: Offers a full service from purchase to professional installation, often with finance options. Very user-friendly online quotation tools.
  • Comparison: If you need a boiler and installation, Boiler Central might be a more integrated solution than just purchasing from tdlonline.co.uk.
• Victorian Plumbing victorianplumbing.co.uk:
  • Focus: Primarily bathrooms, including suites, showers, taps, and accessories.
  • Strengths: Huge range of bathroom styles from modern to traditional, often with excellent visualizers and design inspiration.
  • Comparison: If your main project is a bathroom renovation, Victorian Plumbing offers a much wider aesthetic choice and focus compared to tdlonline.co.uk’s general bathroom section.
• Tap Warehouse tapwarehouse.com:
  • Focus: Taps, showers, and bathroom accessories.
  • Strengths: Deep specialization in these areas, offering a massive variety of styles and brands. Often has competitive prices on smaller fittings.
  • Comparison: For specific tap or shower upgrades, Tap Warehouse might offer more niche options than tdlonline.co.uk.

Trade and DIY Retailers

These are larger chains with both online presence and extensive physical stores, often catering to both trade professionals and DIY enthusiasts.

• Screwfix screwfix.com:
  • Focus: Broad range of trade tools, hardware, and building materials, including significant plumbing and heating sections.
  • Strengths: Famous for “click & collect” from hundreds of stores within minutes, fast delivery, and consistently competitive pricing. Excellent for urgent needs or when you need various items across different categories.
  • Comparison: Screwfix is a go-to for speed and convenience, especially for smaller plumbing fittings, tools, or general consumables that tdlonline.co.uk might also offer. However, tdlonline.co.uk might have a deeper stock of very specific boiler parts or underfloor heating systems.
• Toolstation toolstation.com:
  • Focus: Similar to Screwfix, offering a wide array of tools, electrical, plumbing, and building supplies.
  • Strengths: Also boasts a strong store network for quick collection and competitive prices. Often has good deals on bulk items.
  • Comparison: Very similar to Screwfix. often worth checking both for pricing comparisons on your basket.
• B&Q diy.com / Wickes wickes.co.uk:
  • Focus: General home improvement and DIY, including kitchen, bathroom, and basic plumbing/heating.
  • Strengths: Good for overall project needs, offering not just plumbing parts but also tiles, paint, timber, etc. Good for integrated home projects.
  • Comparison: While they carry basic plumbing and heating, their specialized range is much smaller than tdlonline.co.uk. Better for general DIY than dedicated trade supplies.

Local Trade Merchants

For large projects or when you need expert advice and direct trade pricing, local merchants are invaluable.

• Wolseley wolseley.co.uk:
  • Focus: Major trade distributor for plumbing, heating, and cooling products, with hundreds of branches across the UK.
  • Strengths: Extensive stock, direct trade accounts, dedicated sales reps, and expert advice. Ideal for large commercial or residential projects.
  • Comparison: Wolseley offers a more traditional trade experience. While their online presence is growing, their strength lies in their physical network and relationships. tdlonline.co.uk is purely an online purchase platform.
• Graham grahamplumbersmerchants.co.uk:
  • Focus: Another large national plumbers’ merchant.
  • Strengths: Similar to Wolseley, offering a wide product range, trade accounts, and professional support.
  • Comparison: Good for comparing against Wolseley and other large merchants.

When choosing an alternative, consider your specific needs: urgency, budget, project size, need for expert advice, and the exact products required.

For a quick buy of a standard item, Screwfix might be unbeatable.

For a complex boiler system, PlumbNation or even a local merchant might offer more specialized support.

For specific bathroom aesthetics, Victorian Plumbing could be the go-to.

tdlonline.co.uk Return Policy

Understanding an online retailer’s return policy is crucial for any discerning buyer.

It provides peace of mind and clarity on what to expect if a product doesn’t meet expectations or arrives damaged.

While tdlonline.co.uk doesn’t have a dedicated “Return Policy” page clearly linked from their main navigation, such information is typically embedded within their “Terms and Conditions.”

Key Aspects of a Typical E-commerce Return Policy and what to look for on tdlonline.co.uk

Most reputable UK online retailers, including those selling heating and plumbing supplies, adhere to the Consumer Rights Act 2015 for consumers and often have specific terms for business-to-business B2B transactions.

1. Right to Cancel Cooling-off Period:
   • For consumers not businesses, the Consumer Contracts Information, Cancellation and Additional Charges Regulations 2013 give you a 14-day “cooling-off” period from the day you receive your goods to cancel an order for any reason.
   • After notifying the seller of cancellation, you usually have another 14 days to return the goods.
   • What to look for on tdlonline.co.uk: Check their “Terms and Conditions” for a section detailing your “right to cancel” or “withdrawal from the contract.” This should explain the notification process and return timeframe.
2. Faulty or Damaged Goods:
   • If a product is faulty, not as described, or damaged upon arrival, your rights are much stronger under the Consumer Rights Act 2015. You generally have a right to a full refund within 30 days if the item is genuinely faulty. After 30 days, the retailer typically gets one chance to repair or replace the item.
   • What to look for on tdlonline.co.uk: Their terms should outline the procedure for reporting damaged or faulty goods, including deadlines for notification e.g., within 24-48 hours of delivery for transit damage and the process for return or replacement.
3. Returns Process and Costs:
   • Notification: How do you inform them of a return? Is it via email, phone, or an online form?
   • Packaging: Do items need to be returned in original packaging?
   • Return Shipping Costs:
     • If you’re returning an item within the 14-day cooling-off period i.e., you just changed your mind, you typically bear the cost of return shipping.
     • If the item is faulty or incorrect, the retailer is usually responsible for return shipping costs.
   • Refund Timeline: How long will it take to process the refund once the goods are received back? Often 14 days.
   • What to look for on tdlonline.co.uk: Their terms should specify who pays for return shipping under different circumstances and the expected refund processing time.
4. Exclusions:
   • Certain items might be excluded from returns e.g., custom-made goods, items that have been installed and cannot be resold, items that have been unsealed for hygiene reasons.
   • What to look for on tdlonline.co.uk: Are there any specific product categories that have different return rules? For plumbing and heating, this might include items that once connected, are difficult to return as new.

Finding the Information on tdlonline.co.uk

To get the definitive return policy, you would need to:

1. Navigate to “Terms And Conditions”: Look for a link in the footer of their website.
2. Search for Keywords: Within the Terms and Conditions, use keywords like “returns,” “cancellation,” “faulty goods,” “refunds,” or “delivery issues.”

A general best practice for any online purchase, especially for items related to home infrastructure, is to:

• Inspect Goods Immediately: As soon as your order arrives, thoroughly inspect all items for any damage or discrepancies.
• Keep Original Packaging: Retain all packaging materials until you are certain you will not need to return the product.
• Document Everything: Take photos of any damage and keep records of all communication with the seller.

By proactively checking their terms, you can proceed with your purchase from tdlonline.co.uk with full awareness of their policies, ensuring a smoother experience if a return ever becomes necessary.

tdlonline.co.uk Delivery & Shipping

Efficient and reliable delivery is paramount for an online retailer, especially for bulky and sometimes urgent items like heating and plumbing supplies.

Tdlonline.co.uk appears to understand this, providing information related to their shipping processes.

While a single, overarching delivery policy page wasn’t immediately apparent through top-level navigation, the site does offer specific details, particularly for major brands.

General Delivery Information

• Shipping Area: As implied by “tdlonline.co.uk,” their primary service area is the United Kingdom. It’s always wise to confirm if they deliver to specific remote areas or islands within the UK, as some retailers might have restrictions or additional charges.
• Delivery Timeframes: The website doesn’t explicitly state a standard delivery timeframe for all products on a single page, but the inclusion of specific brand delivery slides e.g., “Gledhill Delivery,” “Worcester Underfloor Slide,” “Telford Slide,” “Genesis Slide” on the homepage suggests that lead times can vary depending on the manufacturer and product.
  • For general items, typical e-commerce delivery can range from 1-3 business days for smaller items, to 3-5+ business days for larger or specialist items.
• Delivery Costs: While not immediately visible as a flat rate, delivery costs are usually calculated at checkout based on the size, weight, and destination of your order. It’s common for larger or heavier items to incur higher shipping fees. Some retailers offer free delivery above a certain order value.
• Courier Services: Retailers often use a mix of courier services. For smaller packages, standard couriers might be used. For larger items like boilers or cylinders, specialist pallet delivery services are common.

Specific Brand Delivery Details

The presence of “Delivery Slides” on the homepage for specific brands suggests a tailored approach to logistics, especially for their larger or more in-demand products.

This is a good sign as it indicates they have established relationships with these manufacturers for efficient dispatch.

• Gledhill Delivery: This likely refers to specific arrangements for delivering Gledhill hot water cylinders, which can be large and heavy. Such deliveries often involve specialized handling and might have dedicated schedules.
• Worcester Underfloor Slide: This could indicate specific delivery lead times or procedures for Worcester Bosch heating systems, particularly underfloor heating components, which might be ordered directly from the manufacturer for drop-shipping or expedited delivery.
• Telford Slide & Genesis Slide: Similar to Gledhill, these slides would likely detail delivery specifics for Telford Cylinders and QX Genesis Bathroom Products, respectively.

What to Look for During Checkout

The most definitive information regarding delivery for your specific order will be presented during the checkout process:

• Estimated Delivery Date: Before confirming your purchase, the system should provide an estimated delivery date.
• Shipping Options: You might be presented with different shipping options e.g., standard, express and their corresponding costs.
• Delivery Instructions: There should be an option to add delivery notes for the courier, such as gate codes or safe place instructions.

Best Practices for Ordering Heavy/Bulky Items

When ordering items like boilers, hot water cylinders, or large radiator sets online, it’s always advisable to:

1. Confirm Delivery Access: Ensure your property has suitable access for the delivery vehicle e.g., clear driveway, no restrictive gates.
2. Be Present for Delivery: For significant items, it’s best to be present to inspect the goods upon arrival and sign for them. This allows you to immediately report any transit damage.
3. Check for Damage: Before signing, quickly check the packaging for any obvious signs of damage. If there is damage, make a note of it on the delivery receipt.
4. Understand Re-delivery Fees: If you miss a scheduled delivery, many companies charge re-delivery fees. Familiarize yourself with these terms.

Overall, tdlonline.co.uk seems to have established logistical channels, particularly with key suppliers.

For precise delivery information, reviewing the specific product page for any notes and proceeding to checkout to see the final delivery options and costs is the most reliable approach.

Frequently Asked Questions

What is tdlonline.co.uk?

Tdlonline.co.uk is a UK-based online retailer specializing in a wide range of heating, plumbing, and bathroom supplies, including boilers, radiators, hot water cylinders, pipes, fittings, and bathroom fixtures.

Is tdlonline.co.uk a legitimate website?

Yes, based on the information available on their website, tdlonline.co.uk appears to be a legitimate e-commerce platform operating from the UK, with clear contact details, a physical address, and a focus on established brands.

What products does tdlonline.co.uk sell?

Tdlonline.co.uk sells products across three main categories: Heating boilers, radiators, underfloor heating, controls, Plumbing copper/plastic fittings, drainage, water treatment, and Bathrooms suites, showers, taps, towel rails.

Does tdlonline.co.uk have a physical store or showroom?

Yes, tdlonline.co.uk mentions a showroom located at Unit 2c, Quarry Wood Industrial Estate, Mills Road, Aylesford, Maidstone, Kent, ME20 7NA.

What are the opening hours for tdlonline.co.uk’s customer service?

Their customer service operating hours are 7:30 am – 5:00 pm from Monday to Friday, and 8:00 am – 12:00 pm on Saturday.

How can I contact tdlonline.co.uk?

You can contact tdlonline.co.uk by phone at 01622 716 758 or via their contact form/email, typically found in their “Contact Us” section.

Does tdlonline.co.uk offer trade accounts or discounts?

While not explicitly detailed on the main product pages, their company name “Trade Distribution Limited” suggests a focus on B2B clients, implying they may offer trade accounts or volume discounts. It’s best to contact them directly to inquire.

How do I know if a product is in stock on tdlonline.co.uk?

Product availability is usually indicated on individual product pages, often with stock codes or specific availability messages.

For critical items, it’s always wise to confirm with customer service.

Does tdlonline.co.uk offer installation services?

No, tdlonline.co.uk primarily operates as a retailer of heating, plumbing, and bathroom supplies. Oneblockdown.it Reviews

They do not appear to offer installation services themselves, but they sell the components for installation.

What payment methods does tdlonline.co.uk accept?

The website doesn’t explicitly list accepted payment methods on its front page, but typically online retailers accept major credit/debit cards Visa, Mastercard and often PayPal. This information would be confirmed at checkout.

How long does delivery take from tdlonline.co.uk?

Delivery times vary depending on the product and manufacturer.

The website features specific delivery information for brands like Gledhill and Worcester.

General delivery times are usually provided during the checkout process.

Can I track my order from tdlonline.co.uk?

Most online retailers provide order tracking.

Once your order is dispatched, you should receive a shipping confirmation email with tracking details.

What is tdlonline.co.uk’s return policy?

Tdlonline.co.uk’s return policy details are typically found within their “Terms and Conditions” linked in the footer.

It will outline procedures for returning items, including those you’ve changed your mind about and faulty goods, in line with UK consumer rights.

Do I pay VAT on products from tdlonline.co.uk?

Yes, all product listings on tdlonline.co.uk display both “ex. VAT” exclusive of VAT and “inc. Golfnow.com Reviews

VAT” inclusive of VAT prices, reflecting the standard UK Value Added Tax.

Are the products on tdlonline.co.uk genuine brands?

Yes, tdlonline.co.uk states they stock products from reputable brands such as Alpha Innovation, Baxi, Ideal, Worcester Bosch, Polypipe, Aqualisa, Mira, and more, indicating they sell genuine products.

Does tdlonline.co.uk offer international shipping?

Based on the “.co.uk” domain and focus on UK delivery information, it is highly unlikely that tdlonline.co.uk offers international shipping. They primarily serve the UK market.

What is Polypipe Underfloor Heating and why is tdlonline.co.uk a recognized stockist?

Polypipe Underfloor Heating is a system that uses pipes laid beneath the floor to provide radiant heating.

Tdlonline.co.uk highlights itself as a “top official Polypipe Underfloor Heating stockist in the UK,” meaning they have a strong partnership with Polypipe and extensive stock of their products.

Does tdlonline.co.uk sell electric showers?

Yes, tdlonline.co.uk sells electric showers from brands like Aqualisa, Mira, and Triton, listed under their “Bathrooms” section.

Can I get technical advice from tdlonline.co.uk?

While they stock a wide range of products and have a showroom, their primary role is retail.

For in-depth technical advice, especially regarding complex installations, it’s often best to consult a qualified professional installer.

How do I unsubscribe from tdlonline.co.uk marketing emails?

If you receive marketing emails from tdlonline.co.uk, you can typically unsubscribe by clicking the “unsubscribe” link usually found at the bottom of the email.

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