Symaskinetorvet.dk Reviews

Based on looking at the website, Symaskinetorvet.dk is a well-established Danish online and physical retailer specializing in sewing machines, overlockers, embroidery machines, and related accessories. They boast a strong reputation with over 4,900 five-star reviews on Trustpilot, achieving an impressive 4.9 rating, which speaks volumes about customer satisfaction. The company emphasizes its long history, operating since 1967, and highlights key customer benefits such as price matching with an additional 5% discount, free shipping on orders over 399 DKK, and an exceptionally generous 365-day return policy. For anyone in the market for sewing equipment in Denmark, Symaskinetorvet.dk appears to be a highly reliable and customer-focused option.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Symaskinetorvet.dk Review & First Look

Symaskinetorvet.dk presents itself as a leading authority in the Danish sewing machine market, offering a comprehensive selection of products and services.

The website’s design is clean and intuitive, making navigation straightforward for potential customers.

Their emphasis on customer trust and service is immediately apparent, with prominent displays of their stellar Trustpilot rating and key selling propositions right on the homepage.

This strong first impression is crucial for building consumer confidence, especially in an e-commerce environment where physical interaction with products is limited.

• User Interface and Navigation: The site features a clear menu structure, allowing users to easily browse categories like sewing machines, overlockers, embroidery machines, accessories, and fabric. Product listings are well-organized, often accompanied by high-quality images and detailed descriptions.
• Brand Presence: Symaskinetorvet.dk proudly showcases a wide array of well-known brands, including Baby Lock, Bernina, Brother, Husqvarna, Janome, Juki, Pfaff, Singer, and Texi. This extensive brand portfolio suggests a commitment to offering diverse options for various needs and budgets.
• Accessibility of Information: Key information like shipping policies, return procedures, and contact details are readily accessible, often linked directly from the homepage or within the footer. This transparency is a significant positive for customer experience.

Symaskinetorvet.dk Features

The website highlights several features designed to enhance the customer’s purchasing journey and overall satisfaction. Mushroomspawnstore.com Reviews

These features address common concerns for online shoppers, particularly those buying specialized equipment like sewing machines.

• Extensive Product Range: Symaskinetorvet.dk offers a vast inventory, stating they have “more than 10,000 items in stock.” This large selection ensures that customers can find everything from basic models to advanced machines, as well as a wide variety of needles, threads, and other accessories for creative projects.
  • Symaskiner Sewing Machines: A core offering with options for beginners and experienced users.
  • Overlockere Overlockers: Essential for professional-looking seams and finishes.
  • Broderimaskiner Embroidery Machines: For intricate design work and personalization.
  • Tilbehør og Stof Accessories and Fabric: A broad selection to complement any sewing project, including specific mentions of Schmetz sewing machine needles and various threads.
• Price Match Guarantee + 5% Discount: This is a standout feature. If a customer finds the same product cheaper on another Danish online shop, Symaskinetorvet.dk commits to matching that price and providing an additional 5% discount. This policy aims to ensure customers always get the best deal.
  • How it works: Customers simply insert a link to the cheaper product in the order comments field during checkout.
  • Competitive Advantage: This aggressive pricing strategy positions Symaskinetorvet.dk very competitively in the market.
• 365-Day Return Policy: An exceptionally generous return window, allowing private customers to return items for up to a full year if they are not satisfied.
  • Conditions: The product must be intact and in unused condition, with all original packaging undamaged, to receive a full refund.
  • Partial Refunds: In some cases, a used item might be accepted for return, but a deduction of 25% to 60% of the purchase value will apply, reflecting the lost value of the product.
  • Extended Peace of Mind: This policy significantly reduces buyer’s remorse and builds strong customer trust.
• Fast Delivery 1-3 Business Days: The website states that orders placed before 3 PM on weekdays are typically dispatched the same day, with 98% of packages arriving the next day via GLS.
  • Reliability: This commitment to rapid delivery is crucial for customer satisfaction, especially for those eager to start their projects.
  • Free Shipping Threshold: Free shipping is offered for all orders over 399 DKK within Denmark, shipped to the nearest GLS pick-up point. Orders under this amount incur a minimal fee of 35 DKK.
• Physical Store Presence and Workshop: Beyond the online store, Symaskinetorvet.dk operates two physical locations in Rødovre and Slagelse, Denmark. This provides a significant advantage for customers who prefer to see products in person, get expert advice, attend demonstrations, or book service appointments.
  • In-House Workshop: They boast their own sewing machine workshop with dedicated mechanics, offering an “extra layer of security” for customers needing service or repairs. This ensures post-purchase support and longevity for their products.
  • Sy-kursus Sewing Courses: The physical locations also offer sewing courses, fostering a community around their products and providing educational value.

Symaskinetorvet.dk Pros & Cons

Every service has its strengths and weaknesses.

For Symaskinetorvet.dk, the pros heavily outweigh any cons, particularly given their customer-centric approach and established market presence.

Pros:

• Exceptional Customer Reviews: With a 4.9-star rating from over 4,900 Trustpilot reviews, Symaskinetorvet.dk clearly has a very high level of customer satisfaction. This is a powerful indicator of reliable service and quality products.
• Generous 365-Day Return Policy: This extended return window is far beyond industry standards and provides immense peace of mind for buyers, especially for higher-value purchases like sewing machines.
• Aggressive Price Matching + 5% Discount: This commitment to offering the best price ensures customers are confident they’re getting a good deal and don’t need to shop around extensively.
• Fast and Affordable Shipping: 1-3 day delivery and free shipping for orders over 399 DKK make purchasing convenient and cost-effective.
• Physical Stores and In-House Workshop: The combination of online convenience with physical support, demonstrations, and repair services adds significant value and trust. It provides a tangible point of contact that many online-only retailers lack.
• Wide Product Selection: A vast inventory of machines, accessories, and parts from leading brands caters to a broad spectrum of customer needs and preferences.
• Long-Standing History: Operating since 1967 three generations as a family business signifies stability, experience, and deep industry knowledge.
• Dedicated Customer Service: Their promise to “do everything to make you satisfied” and readily available phone support number 43 44 45 15 indicates a strong focus on resolving customer issues.

Cons:

• Return Conditions for Used Items: While the 365-day return policy is excellent, the potential 25-60% deduction for used or damaged returns, even if agreed upon, could be a point of friction for some customers who might misunderstand the “intact and unused” requirement for full refunds.
• Danish Language Barrier: The website is entirely in Danish, which naturally limits accessibility for non-Danish speakers. While this is typical for a localized Danish business, it means potential international customers might find it challenging.
• Reliance on GLS for Shipping: While GLS is a reputable carrier in Denmark, customers who prefer other shipping providers or have specific delivery needs might find this a minor limitation.

Symaskinetorvet.dk Alternatives

While Symaskinetorvet.dk presents a very strong offering, customers might still explore alternatives for various reasons, such as specific brand availability, localized services, or different pricing structures.

In the Danish market, other retailers also cater to sewing enthusiasts.

• Stof & Stil: While primarily known for fabric and patterns, Stof & Stil also carries a selection of sewing machines and related accessories. They have a strong physical presence across Denmark and a robust online store.
  • Pros: Large selection of fabrics, physical stores, well-known brand.
  • Cons: Sewing machine selection might be less specialized or extensive compared to Symaskinetorvet.dk.
• City Stoffer: Another established Danish retailer with a focus on fabric and sewing supplies, often carrying some sewing machine models.
  • Pros: Good for finding unique fabrics, experienced staff.
  • Cons: Potentially smaller range of machines, less prominent online presence for machine sales specifically.
• Local Independent Sewing Machine Dealers: Many smaller towns and cities in Denmark might have independent sewing machine shops. These often offer personalized service, specialized repair, and community workshops.
  • Pros: Highly personalized service, expert local advice, immediate hands-on experience.
  • Cons: Limited stock, potentially higher prices, less extensive online presence or delivery options.
• International Online Retailers with shipping to Denmark: While not direct competitors in the local Danish market, some international e-commerce giants might offer sewing machines. However, these often come with considerations regarding shipping costs, import duties, warranty, and after-sales service in Denmark.
  • Pros: Potentially wider brand variety, competitive prices before shipping/duties.
  • Cons: Complex returns, no local support/warranty, potential import fees, slower shipping, language barriers.

When considering alternatives, it’s crucial for customers to weigh the specific advantages offered by Symaskinetorvet.dk, especially their extensive return policy, price match, and dedicated local support.

Symaskinetorvet.dk Pricing

Symaskinetorvet.dk’s pricing strategy is built around competitiveness, transparency, and value-added services.

While specific product prices are not listed universally on the homepage, their “Prismatch + 5% rabat” Price Match + 5% Discount guarantee is a clear indicator of their commitment to offering competitive rates.

• Competitive Pricing: The price match policy ensures that their listed prices are always aligned with or better than other Danish online shops. This directly benefits the customer by eliminating the need to search for the absolute lowest price elsewhere.
• Free Shipping Threshold: The offer of free shipping on orders over 399 DKK significantly reduces the overall cost for most sewing machine purchases, as most machines would exceed this threshold. For smaller accessory orders, the low 35 DKK shipping fee is also very reasonable.
• Value-Added Services: Beyond just the product price, Symaskinetorvet.dk includes value in their pricing through:
  • 365-day return policy: This long window effectively adds a layer of “insurance” to the purchase.
  • Fast delivery: Minimizes waiting time and gets products into customers’ hands quicker.
  • Access to physical stores and workshop: Providing expert advice, demonstrations, and repair services means the purchase isn’t just a transaction but an investment supported by ongoing service.
  • Family Business Legacy: The long-standing reputation of quality and customer service from a three-generation family business can be seen as an intangible value component.
• No Hidden Fees Apparent: Based on the information provided, there are no indications of hidden fees. The shipping costs are clearly stated, and the return policy details are transparent regarding potential deductions for used items.
• Payment Options: The site mentions “Forudbetaling” Prepayment and “Gavekort” Gift Card as payment methods, implying standard and secure online payment processing.

In essence, Symaskinetorvet.dk’s pricing aims to be more than just a number.

It’s a package deal that includes competitive rates, strong guarantees, and comprehensive support. Pawpedics.com.au Reviews

Symaskinetorvet.dk vs. Competitors

When comparing Symaskinetorvet.dk with its competitors in the Danish sewing machine market, several key differentiators emerge that highlight its strong position.

• Trustpilot Score & Volume: Symaskinetorvet.dk’s 4.9 rating from over 4,900 reviews is exceptionally high, indicating a vast number of satisfied customers. Many competitors, while perhaps having good reviews, may not have the sheer volume or consistently high rating that Symaskinetorvet.dk boasts. This large pool of positive feedback offers a significant trust signal.
• Return Policy: The 365-day return policy is arguably Symaskinetorvet.dk’s biggest competitive advantage. Most retailers, even strong ones, offer 14, 30, or perhaps 60-day return windows. A full year gives customers unparalleled flexibility and confidence, significantly reducing buyer’s remorse.
• Price Match + Extra 5%: While many retailers offer price matching, Symaskinetorvet.dk’s additional 5% discount on top of the matched price is a unique selling proposition. This aggressive stance on pricing ensures they are always positioned as the best financial choice for customers who do their research.
• Physical Presence with Workshop: Having two physical stores with an integrated, in-house workshop is a huge differentiator. Many online-only retailers cannot offer hands-on demonstrations, direct expert advice, or convenient local repair services. This blend of online convenience and offline support sets Symaskinetorvet.dk apart from purely e-commerce operations like some international sellers.
• Family Business Legacy: A “family business going back three generations” brings a level of expertise, dedication, and personal touch that larger, more corporate competitors might lack. This long history often translates to deeper product knowledge and a commitment to customer relationships.
• Focused Specialization: While some alternatives like Stof & Stil offer a broader range of textile products, Symaskinetorvet.dk’s primary focus on sewing machines, overlockers, and embroidery machines suggests a deeper specialization and expertise in these categories. This means more knowledgeable staff and a more curated selection specifically for machine users.

In summary, Symaskinetorvet.dk’s combination of aggressive pricing, an industry-leading return policy, strong customer trust, and robust physical support positions it as a formidable leader against its Danish counterparts and a more reliable choice than general international online retailers for customers seeking sewing machines.

How to Book Service with Symaskinetorvet.dk

For those who already own a sewing machine and need maintenance or repairs, Symaskinetorvet.dk offers a dedicated service, emphasizing their in-house workshop and mechanics.

This is a crucial post-purchase support feature that adds significant value for customers.

1. Access the Service Section: On the Symaskinetorvet.dk website, there is a clear option to “Book tid” Book time or “Book service nu” Book service now often found in the footer or main navigation.
2. Locate Workshop Information: The site specifies they have their “eget symaskine-værksted med faste mekanikere” own sewing machine workshop with permanent mechanics. This means repairs are handled in-house rather than outsourced, which can lead to faster turnaround times and more specialized expertise.
3. Contact for Booking: While a direct online booking portal might be available, the website often directs users to contact them via phone or email for service appointments.
   • Phone: They list their phone number 43 44 45 15 for direct inquiries.
   • Email: An email address e.g., or similar is typically provided for written communication.
4. Visit Physical Stores: Customers can also visit one of their two physical locations in Rødovre or Slagelse to drop off their machine for service or to inquire about booking a time in person.
   • Rødovre Address: Islevdalvej 142, 2610 Rødovre
   • Slagelse Address: Korsørvej 23, 4200 Slagelse
5. Preparation for Service: Before booking, it’s advisable to have the machine’s make and model ready, along with a description of the issue. This helps the mechanics assess the problem more quickly.
6. Transparent Service Process: While the exact process for booking might vary slightly, the emphasis on an in-house workshop suggests a streamlined and reliable service experience, providing “ekstra sikkerhed som kunde” extra security as a customer.

This dedicated service department enhances the overall customer journey, ensuring that machines purchased from Symaskinetorvet.dk or even elsewhere can be maintained and repaired by experts, thereby extending their lifespan and usability.

How to Utilize Symaskinetorvet.dk’s 365-Day Return Policy

Symaskinetorvet.dk’s 365-day return policy is exceptionally customer-friendly, offering a full year to decide if a purchase is right for you. Here’s how to navigate it:

1. Understand the Eligibility Window: The policy states you have 365 days from the day you received your item. This timeframe starts:
   • When you receive the single item.
   • When you receive the last item in an order with multiple distinct goods delivered separately.
   • When you receive the last batch or part of an item delivered in multiple shipments.
2. Notify Symaskinetorvet.dk: You must inform them of your decision to return the purchase within these 365 days.
   • Methods of Notification: This can be done via email, phone, or similar communication.
   • Clarity is Key: Your notification must clearly state your intention to use your right of withdrawal fortrydelsesret.
3. Conditions for Full Refund: To receive a full refund, it is crucially important that:
   • The product is intact and in unused condition.
   • All original packaging must be included and in undamaged condition.
   • Example: If you buy a sewing machine, use it for several months, and then decide to return it, it likely won’t be considered “unused.”
4. Conditions for Partial Refund Used/Damaged Items: Symaskinetorvet.dk generally does not refund money for used or damaged goods. However, in some cases, an agreement can be made to take back a used item.
   • Deduction: If a used item is accepted, a minimum of 25% and a maximum of 60% of the product’s purchase value will be deducted. This deduction corresponds to the lost value of the product due to use or damage.
   • Recommendation: Always aim for the “intact and unused” condition for a full refund to avoid these deductions.
5. Return Shipping: The policy usually requires the customer to cover the return shipping costs, unless otherwise stated or if the item is faulty.
6. Refund Processing: Once Symaskinetorvet.dk receives and inspects the returned item according to their conditions, they will process the refund. The refund amount will be based on the item’s condition.
7. Review Full Terms: It’s always a good practice to read the complete “Fortrydelsesret” Right of Withdrawal terms on their website for the most current and detailed information, as policies can have specific nuances.

This generous policy provides ample time for customers to ensure the product meets their needs, significantly enhancing the buying experience and reducing the risks associated with online purchases.

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Frequently Asked Questions

What is Symaskinetorvet.dk?

Symaskinetorvet.dk is a well-established Danish retailer specializing in sewing machines, overlockers, embroidery machines, and related accessories.

They operate both as an online store and have two physical locations in Denmark.

What is Symaskinetorvet.dk’s Trustpilot rating?

Symaskinetorvet.dk has an excellent Trustpilot rating of 4.9 out of 5 stars, based on over 4,900 customer reviews. Telarax.com Reviews

Does Symaskinetorvet.dk offer free shipping?

Yes, Symaskinetorvet.dk offers free shipping on all orders over 399 DKK for delivery within Denmark to the nearest GLS pick-up point.

What is the shipping time for Symaskinetorvet.dk?

Symaskinetorvet.dk generally offers fast delivery, with most packages arriving in 1-3 business days. Orders placed before 3 PM on weekdays are typically dispatched the same day, with 98% of parcels delivered the next day.

What is Symaskinetorvet.dk’s return policy?

Symaskinetorvet.dk has a very generous 365-day return policy for private customers. To receive a full refund, the product must be intact and in unused condition with all original packaging undamaged.

Can I return a used item to Symaskinetorvet.dk?

In some cases, Symaskinetorvet.dk may agree to take back a used item, but a deduction of 25% to 60% of the product’s purchase value will be applied to the refund, corresponding to the lost value of the product.

Does Symaskinetorvet.dk offer price matching?

Yes, Symaskinetorvet.dk offers a price match guarantee. If you find the same item cheaper on another Danish online shop, they will match the price and give you an additional 5% discount.

What brands of sewing machines does Symaskinetorvet.dk carry?

Symaskinetorvet.dk carries a wide range of popular brands including Baby Lock, Bernina, Brother, Husqvarna, Janome, Juki, Pfaff, Singer, and Texi.

Does Symaskinetorvet.dk have physical stores?

Yes, Symaskinetorvet.dk has two physical store locations in Denmark: one in Rødovre and another in Slagelse.

Can I get my sewing machine serviced at Symaskinetorvet.dk?

Yes, Symaskinetorvet.dk has its own in-house sewing machine workshop with dedicated mechanics, where you can book appointments for service and repairs.

Does Symaskinetorvet.dk sell fabric?

Yes, in addition to sewing machines, Symaskinetorvet.dk also offers a “kæmpe udvalg i tilbehør til syning og andre kreative projekter” huge selection of accessories for sewing and other creative projects, which includes fabric and thread.

How long has Symaskinetorvet.dk been in business?

Symaskinetorvet.dk is a family business that has been selling sewing machines since 1967, spanning three generations. Opticontacts.com Reviews

Is Symaskinetorvet.dk a Danish company?

Yes, Symaskinetorvet.dk explicitly states it is a “100% Dansk hjemmeside” 100% Danish website and a Danish family business.

What payment methods does Symaskinetorvet.dk accept?

The website mentions “Forudbetaling” Prepayment and “Gavekort” Gift Card as payment options, indicating standard secure online payment methods are supported.

Do they offer sewing courses?

Yes, their physical stores provide opportunities for customers to experience the machines, get expert advice, and also offer sykursus sewing courses.

What is the minimum purchase for free shipping at Symaskinetorvet.dk?

The minimum purchase amount to qualify for free shipping is 399 DKK.

What happens if my order is less than 399 DKK?

If your order is less than 399 DKK, the shipping cost is a low 35 DKK.

How do I contact Symaskinetorvet.dk for help?

You can contact Symaskinetorvet.dk by phone at 43 44 45 15. They also provide email addresses for their physical stores.

Does Symaskinetorvet.dk sell parts for sewing machines?

Yes, as part of their “kæmpe sortiment af varer” huge assortment of goods and their focus on accessories, it is highly likely they sell parts, especially through their in-house workshop.

Is it safe to shop at Symaskinetorvet.dk?

Based on their extensive positive Trustpilot reviews, long history, transparent policies, and secure payment options, it appears to be a very safe and reliable online store for purchasing sewing machines and accessories.

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