Suprasystems.com Review

Based on checking the website Suprasystems.com, the platform appears to be a legitimate and well-established entity primarily serving the real estate industry with solutions for property access and showing management.

It provides tools like electronic lockboxes and a mobile app eKEY to streamline the process of showing properties for real estate agents, brokerages, and Multiple Listing Services MLSs.

Here’s an overall review summary:

• Purpose: Provides secure access and showing management solutions for the real estate sector.
• Key Offerings: Electronic lockboxes iBox BT LE, eKEY mobile app for access, and showing management software powered by BrokerBay.
• Target Audience: Real estate agents, brokerages, teams, associations, and MLSs.
• Market Presence: Claims to be used by roughly 1 million keyholders, with 3.6 million lockboxes in use, enabling over 70% of listing accesses annually.
• Ownership: Recently acquired by Honeywell, a major industrial technology company.
• Ethical Standing Islamic Perspective: The core services of SupraSystems—providing secure access and management for real estate showings—are permissible. Real estate transactions are a fundamental and ethical part of commerce. There are no apparent elements on the website that directly promote or facilitate prohibited activities such as interest-based transactions Riba, gambling, or other immoral behaviors. The tools themselves are neutral and serve to enhance efficiency in a lawful industry.

Suprasystems.com positions itself as a critical infrastructure provider in the real estate sector, enabling secure and efficient property showings.

Their focus on electronic lockboxes and an accompanying mobile app aims to simplify logistical challenges for real estate professionals.

The website highlights significant adoption rates, including a claim of roughly 1 million real estate agents utilizing their eKEY app and 3.6 million lockboxes in circulation.

Furthermore, they state that their system facilitates over 70% of all listing accesses via networked electronic lockboxes, amounting to over 32 million accesses annually, indicating a substantial market share.

The recent acquisition by Honeywell, a reputable global entity, further strengthens their credibility and operational stability.

From an ethical standpoint, the services offered by Suprasystems.com are aligned with permissible commercial activities in Islam, as they facilitate legitimate real estate transactions.

The tools provided are practical instruments for a lawful trade and do not inherently promote or involve any elements considered forbidden.

Here are some alternatives for efficient and secure real estate operations:

• SentriLock:

  • Key Features: Electronic lockboxes, showing service integration, mobile app access, reporting tools, and secure property access management.
  • Price or Average Price: Subscription-based, varies by association/MLS. Lockbox hardware purchased separately typically $100-$150+ per unit.
  • Pros: Strong security features, widely adopted, good integration with other real estate platforms.
  • Cons: Can be expensive for individual agents, requires specific hardware.

• Master Lock Bluetooth Lock Boxes:

  

  • Key Features: Bluetooth enabled, temporary access codes, customizable access schedules, durable design.
  • Price or Average Price: Varies, typically $150-$250 per unit. App access usually free.
  • Pros: Cost-effective for individual agents, simple to use, widely available.
  • Cons: Less integrated with MLS systems, may not offer the same level of granular data reporting as dedicated real estate systems.

• Schlage Smart Locks:

  • Key Features: Keyless entry, remote access control, integration with smart home systems, audit trails, various styles lever, deadbolt.
  • Price or Average Price: $100-$300+ per unit depending on model and features.
  • Pros: High security, convenient for homeowners and agents, aesthetically pleasing.
  • Cons: Primarily for residential use, requires Wi-Fi or hub for remote functionality, installation may be more complex.

• Kwikset SmartCode Locks:

  • Key Features: Push-button or touchscreen keypads, smart key re-key technology, remote access with compatible hubs, auto-locking.
  • Price or Average Price: $80-$200+ per unit.
  • Pros: Easy re-keying, reliable performance, good value.
  • Cons: Some models require additional hubs for smart features, not specifically designed for real estate showing management.

• BrokerBay:

  • Key Features: Comprehensive showing management platform, offer management, team collaboration, agent scheduling, detailed reporting.
  • Price or Average Price: Varies by brokerage/MLS adoption, subscription-based.
  • Pros: Streamlines entire showing process, excellent for larger teams and brokerages, robust features for efficiency.
  • Cons: Primarily a software solution, may not include physical lockbox hardware, integration can be complex.

• ShowingTime:

  • Key Features: Online scheduling, agent/buyer feedback, customizable showing instructions, mobile app access, analytics.
  • Price or Average Price: Subscription-based, often integrated with MLS systems.
  • Pros: Widely used and trusted, simplifies scheduling, good for feedback collection.
  • Cons: Can be pricey for individual agents, primarily a scheduling tool rather than a full access solution.

• Access Control Systems General:

  • Key Features: Key card/fob entry, biometric access, remote monitoring, audit trails, integration with security systems.
  • Price or Average Price: Highly variable, from a few hundred dollars for basic systems to thousands for comprehensive commercial installations.
  • Pros: High security, detailed logging, scalable for multiple properties.
  • Cons: More complex installation, typically for commercial properties or large developments, overkill for single-family home showings.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Suprasystems.com Review & First Look

When you first land on Suprasystems.com, it’s clear they mean business in the real estate world.

The site immediately hits you with its core value proposition: “Unlock your Supra Powers.” It aims to position itself as the go-to solution for real estate professionals looking to enhance their efficiency in the home buying and selling process.

The aesthetic is clean, professional, and focuses on showcasing the benefits through strong visuals and statistics. It doesn’t beat around the bush.

It gets straight to how they can help agents, brokerages, and MLSs.

The navigation is intuitive, with clear categories for “Associations & MLSs,” “Agents,” and “Brokerages & Teams,” making it easy for different user types to find relevant information.

This direct approach is a hallmark of good web design, ensuring visitors don’t get lost trying to figure out what the site offers.

Initial Impressions and User Experience

Upon first glance, Suprasystems.com conveys a sense of professionalism and industry leadership.

The homepage immediately highlights key statistics:

• 1 Million Keyholders: A significant number suggesting widespread adoption.
• 3.6 Million Lockboxes: Indicating a robust physical infrastructure in the market.
• 70% of Listing Accesses: A compelling statistic that positions them as a dominant player in property access.

The user experience is generally positive.

The information is presented in digestible chunks, often accompanied by “Learn More” links that lead to deeper dives. Fanfics.com Review

The use of carousels for testimonials and tips keeps the page dynamic without being overwhelming.

The “Get in Touch” calls to action are prominent, guiding interested parties toward engagement.

Website Structure and Key Sections

The website is logically structured to cater to its diverse audience within the real estate ecosystem.

• Who We Serve: Dedicated sections for Associations & MLSs, Real Estate Agents, and Brokerages & Teams, each detailing how Supra solutions benefit their specific needs.
• What We Do: Explores their core offerings:
  • Showing Management: Powered by BrokerBay, simplifying appointments and offer management.
  • Access: Highlighting the eKEY mobile app and other access solutions.
  • Lockboxes: Detailing their iBox BT LE and its security features.
• News and Resources: A section for industry insights, case studies, and company updates, including information about the Honeywell acquisition.

This clear segmentation helps users quickly navigate to the information most relevant to their role in the real estate process.

The site effectively uses a mix of text, images, and short videos to convey information, catering to different learning preferences.

Suprasystems.com Features

Suprasystems.com is built around a suite of features designed to make property showings seamless, secure, and data-rich.

Their core offerings revolve around electronic lockboxes and an intuitive mobile application, backed by a robust showing management system.

These features aim to address common pain points for real estate professionals, from granting secure access to managing complex showing schedules and gathering critical data.

The system emphasizes efficiency and control, allowing agents to manage their day more effectively while providing transparency to clients.

The integration of modern technology, such as Bluetooth connectivity in their lockboxes and mobile app functionality, showcases their commitment to leveraging innovation for practical real estate solutions. Homedefensenews.com Review

Electronic Lockboxes iBox BT LE

The cornerstone of Supra’s physical access solution is the iBox BT LE lockbox. This isn’t just a simple key holder.

It’s a networked electronic device designed for security and smart access.

• Key Security: The lockbox securely stores property keys, accessible only through authorized Supra eKEY apps or hardware keys. This significantly reduces the risk associated with traditional key handoffs.
• Bluetooth LE Connectivity: The “BT LE” stands for Bluetooth Low Energy, allowing for quick and efficient key access using a smartphone. This means agents don’t need to manually enter codes or have a physical key to open the lockbox.
• Audit Trails: Every access is recorded, providing a comprehensive audit trail of who accessed the property, when, and for how long. This data is invaluable for security, accountability, and tracking showing activity.
• Durability and Reliability: Built to withstand various weather conditions, ensuring continuous operation.
• Automatic Data Transmission: When a lockbox is opened, relevant data like access time, agent ID is automatically transmitted to the Supra system, giving listing agents real-time insights.

eKEY Mobile App and Access Solutions

The eKEY app is the central hub for agents interacting with Supra’s lockboxes and showing management system.

It transforms a smartphone into a powerful tool for real estate professionals.

• Mobile Access: Allows agents to open iBox BT LE lockboxes directly from their smartphone, eliminating the need for separate hardware keys for daily use.
• Real-Time Data: Provides agents with immediate access to information such as showing history, agent contact details, and feedback requests.
• Offline Capability: The app can function even without cell service after an initial daily update, ensuring agents can access properties in areas with poor connectivity.
• Showing Notifications: Agents receive notifications for scheduled showings, access granted, and showing cancellations, keeping them informed on the go.
• Secure Authentication: Requires secure login and often multi-factor authentication to ensure only authorized individuals can access properties.

Showing Management Powered by BrokerBay

Beyond physical access, Suprasystems.com offers a robust showing management platform, which has recently been enhanced by integration with BrokerBay.

This platform addresses the logistical complexities of coordinating property viewings.

• Streamlined Scheduling: Allows agents to quickly schedule appointments, reducing phone tag and manual coordination.
• Offer Management: Simplifies the process of receiving and managing offers, potentially integrating with other real estate transaction platforms.
• Client Coordination: Helps agents coordinate tours with clients, optimize schedules, and manage virtual showings.
• Workload Reduction: Automates many administrative tasks associated with showings, freeing up agents’ time to focus on client relationships and sales.
• Reporting and Analytics: Provides insights into showing activity, agent performance, and listing interest, empowering brokerages and agents with data-driven decision-making.

These features collectively create a comprehensive ecosystem that aims to boost efficiency, security, and data availability for anyone involved in the property showing process.

Suprasystems.com Pros & Cons

Like any significant technology solution, SupraSystems.com comes with its own set of advantages and disadvantages.

Understanding these can help real estate professionals determine if it’s the right fit for their operations.

On the one hand, the system offers unparalleled market penetration and a comprehensive suite of tools designed to streamline property access and showing management. Socialquant.net Review

On the other hand, its widespread adoption and integrated nature can lead to certain limitations or dependencies.

The pros often center around the system’s ability to provide a standardized, secure, and data-rich environment for property showings, which is critical in a competitive market.

The cons typically involve aspects like cost, compatibility, and the learning curve associated with adopting a comprehensive new system.

Advantages of Suprasystems.com

The benefits of using Suprasystems.com are significant, particularly for those deeply entrenched in the real estate industry.

• Market Dominance and Widespread Adoption: With claims of 1 million keyholders and 70% of listing accesses, Supra’s system is a de facto standard in many markets. This means high interoperability. if you’re an agent, chances are you’ll encounter Supra lockboxes frequently. This widespread adoption simplifies collaboration between agents and brokerages.
• Enhanced Security and Accountability: The electronic lockboxes and eKEY app provide a superior level of security compared to traditional methods. Every access is logged with a timestamp and agent identification, creating a clear audit trail. This reduces the risk of unauthorized access and provides valuable data in case of any incidents.
• Streamlined Access and Efficiency: The eKEY app allows for quick, mobile-based access to properties, saving agents time and hassle. The showing management system further automates scheduling and coordination, significantly reducing administrative overhead. This efficiency allows agents to focus more on clients and less on logistics.
• Rich Data and Analytics: The system captures a wealth of data on showings, including entry and exit times, frequency of showings, and agent activity. This data can be invaluable for listing agents to understand interest levels, adjust marketing strategies, and provide informed feedback to sellers. Brokerages can also use this data for performance analysis.
• Reliability and Support: Backed by Honeywell, a global industrial technology leader, Supra benefits from strong corporate backing, potentially leading to better R&D, system stability, and customer support infrastructure. Their 70 years in business also speaks to their longevity and expertise.
• Offline Functionality: The eKEY app’s ability to open lockboxes even without cell service after a daily update is a critical advantage, especially in rural areas or properties with poor signal.

Disadvantages of Suprasystems.com

While the advantages are compelling, there are some aspects where SupraSystems might not be ideal for every user or situation.

• Cost Implications: The system typically involves recurring subscription fees for the eKEY app and the upfront purchase of lockboxes. For individual agents or small brokerages, these costs can add up, especially if they operate in multiple MLS areas that each require a separate subscription.
• MLS/Association Dependency: Supra’s system is often integrated at the MLS or real estate association level. This means agents often don’t have a choice in which lockbox system to use if their local MLS mandates Supra. This can limit flexibility and choice.
• Learning Curve for New Users: While designed for efficiency, new users might face a learning curve with the eKEY app, lockbox operation, and the showing management platform. Training and adaptation time are necessary.
• Hardware Dependency: Relying on proprietary electronic lockboxes means agents must purchase and maintain this specific hardware. If a lockbox malfunctions, it can disrupt showings until it’s replaced or repaired.
• Potential for Technical Glitches: Like any technology, the eKEY app or lockboxes can occasionally experience technical issues, such as app crashes, Bluetooth connectivity problems, or battery drain, which can be frustrating during a showing.
• Data Privacy Concerns: While the data collection is for legitimate purposes, agents and brokerages need to be aware of what data is collected and how it’s used, ensuring compliance with privacy regulations and client expectations.
• Limited Customization: Being a widely adopted, standardized system, there might be less room for deep customization to fit highly specific, niche workflows that a smaller, more specialized solution might offer.

Understanding these pros and cons is essential for real estate professionals to make an informed decision about integrating Suprasystems.com into their workflow.

Suprasystems.com Alternatives

While Suprasystems.com holds a significant market share in the real estate access and showing management space, the industry is not devoid of other reputable solutions.

Various alternatives cater to different needs, preferences, and budgets within the real estate ecosystem.

Some alternatives focus purely on physical access, others on comprehensive showing coordination, and some offer a hybrid approach.

The choice often depends on factors such as local MLS requirements, desired level of integration, and specific feature sets an agent or brokerage prioritizes. Albertiplumbing.com Review

Exploring these alternatives is crucial for real estate professionals who might operate in regions where Supra isn’t dominant, or who are seeking different feature combinations, cost structures, or levels of control over their access solutions.

Leading Competitors in Real Estate Access & Showing Management

Several key players compete with SupraSystems, each with its own strengths:

• SentriLock: Often considered Supra’s primary competitor, SentriLock offers a very similar suite of products including electronic lockboxes, a mobile access app SentriKey, and showing services.

  • Similarities to Supra: Provides secure key storage, robust audit trails, and MLS integration.
  • Differences: Different app interface, hardware design, and often adopted by different MLS regions. SentriLock also emphasizes its security features and ease of use.
  • Target Audience: Similar to Supra, serving agents, brokers, and MLSs.
  • Ethical Review: Like Supra, SentriLock’s core offering is ethical as it facilitates legitimate real estate transactions.

• ShowingTime: While Supra has integrated BrokerBay for showing management, ShowingTime has long been a standalone leader in this specific niche.

  • Focus: Primarily a scheduling and showing management platform, less emphasis on physical lockbox hardware though it integrates with them.
  • Key Features: Online scheduling, agent feedback, property analytics, and client communication tools.
  • Integration: Integrates with various lockbox systems, including Supra and SentriLock.
  • Ethical Review: As a scheduling and management tool, it is ethically permissible.

• BrokerBay: Now integrated with Supra’s showing management, BrokerBay also operates as a powerful standalone showing management platform that offers advanced features for coordinating appointments.

  • Advanced Scheduling: Focuses on optimizing agent schedules, coordinating virtual tours, and managing complex showing logistics.
  • Brokerage-Centric: Offers robust tools for brokerages to manage their agents’ showing activities and overall office efficiency.
  • Ethical Review: An ethically sound platform for managing real estate operations.

Generic Smart Lock Solutions and Manual Alternatives

For smaller operations or specific scenarios, more generic or manual solutions can serve as alternatives, though they often lack the industry-specific integration and data tracking of dedicated real estate systems.

• Smart Lock Systems e.g., Schlage, Kwikset, August: These are consumer-grade or light commercial smart locks that offer keyless entry, remote access control, and audit logs.

  • Pros: Can be installed on individual properties, offer flexibility, and are generally more affordable per unit.
  • Cons: Lack MLS integration, no industry-standard showing features, manual coordination required, and often less robust for high-volume agent access.
  • Use Case: Ideal for a single property manager, Airbnb hosts, or agents showing a limited number of listings where a full MLS-integrated system isn’t necessary.
  • Ethical Review: Smart locks themselves are ethically neutral tools for property access and security.

• Keypad Lock Boxes e.g., Master Lock, Kidde: These are mechanical or simple electronic lockboxes that use a combination code for access.

  • Pros: Very affordable, no subscription fees, simple to use, and durable.
  • Cons: No audit trail, codes must be manually changed and communicated, less secure codes can be shared, and no data insights.
  • Use Case: Extremely limited use in professional real estate due to lack of security and accountability, more common for contractors or short-term access.
  • Ethical Review: Ethically permissible as a basic security device, but less robust for professional real estate.

• Manual Showing Coordination: This involves traditional methods like phone calls, emails, and physical key handoffs.

  • Pros: No upfront cost for technology.
  • Cons: Hugely inefficient, prone to errors, no accountability, and time-consuming.
  • Use Case: Virtually non-existent in modern professional real estate due to its inefficiencies.
  • Ethical Review: Ethically neutral, simply an older method of operation.

When considering alternatives, real estate professionals should weigh the trade-offs between cost, features, integration, and the level of security and efficiency required for their specific business model. Generalaudittool.com Review

In many MLS areas, the lockbox system is standardized, making the choice a matter of compliance rather than preference.

How to Cancel Suprasystems.com Subscription

Canceling a Suprasystems.com subscription typically involves direct communication with your local real estate association or Multiple Listing Service MLS, as Supra’s services are primarily facilitated through these organizations.

Unlike many direct-to-consumer software subscriptions, Supra’s model is deeply integrated into the infrastructure of real estate professional bodies.

Therefore, managing your subscription often requires going through the administrative channels of your membership.

It’s crucial to understand that simply deleting the eKEY app or stopping payment might not formally cancel your subscription and could lead to outstanding charges or impact your ability to access future properties.

Proper cancellation ensures a clean break and avoids any unexpected fees.

Steps to Cancel Your Supra eKEY Subscription

To effectively cancel your Supra eKEY subscription, follow these general steps.

Keep in mind that specific procedures may vary slightly depending on your local association or MLS policies.

1. Identify Your Local Real Estate Association/MLS: The first and most critical step is to determine which real estate association or MLS manages your Supra eKEY subscription. This is the organization you pay your membership dues to and likely where you initially signed up for Supra services.

   • Action: Check your membership documents, past invoices, or the website of your primary real estate board.

2. Contact Your Association/MLS Directly: Reach out to the membership department or administrative office of your identified association/MLS. Mapanet.eu Review

   • Method:
     • Phone Call: This is often the most direct and efficient way to get clarification and initiate the cancellation process. Be prepared to provide your membership number and other identifying information.
     • Email: If a phone call isn’t feasible, send a formal email request. Clearly state your intention to cancel your Supra eKEY subscription and ask for instructions on the proper procedure. Request a confirmation of cancellation.
     • In-Person Visit: Some associations may require or prefer an in-person visit for certain administrative tasks. Check their policy.

3. Inquire About Return of Supra Hardware if applicable: If you lease or are responsible for Supra lockboxes iBox, ask about the process for returning them.

   • Action: Confirm if there are any fees associated with not returning hardware or if you own them outright. Ensure you understand the proper return location and method to avoid further charges.

4. Confirm Cancellation and Understand Billing Cycle: Before concluding your interaction, confirm that your subscription has been formally canceled and inquire about your final billing cycle.

   • Action: Ask for a written confirmation of cancellation for your records. Understand when the cancellation takes effect and if you will be charged for any partial periods or remaining balance.

5. Remove eKEY App and Secure Hardware: Once confirmed, you can safely remove the eKEY app from your devices and ensure all physical Supra hardware if any is returned as instructed.

Important Considerations Before Canceling

• Impact on Access: Canceling your Supra eKEY subscription means you will lose the ability to open Supra lockboxes. Ensure this aligns with your current and future real estate activities. If you still need access to properties in areas using Supra, reconsider or explore alternative access methods if available through your MLS.
• Other Membership Benefits: Understand if your Supra subscription is bundled with other membership benefits or dues. Canceling Supra might not reduce your overall association/MLS fees if it’s considered an essential part of your membership.
• Battery Life of Lockboxes: If you have Supra lockboxes, remember they are battery-powered. If you are no longer using them, ensure they are properly stored or returned to prevent battery issues, especially if they are still tied to your account.
• Reactivation: If you cancel and later decide to reactivate your subscription, inquire about the process and any potential fees involved. It might be simpler or more cost-effective to temporarily suspend if that option is available.

Always prioritize direct communication with your local real estate association or MLS for accurate and up-to-date information regarding your Supra subscription cancellation.

Suprasystems.com Pricing

Understanding the pricing structure for Suprasystems.com isn’t as straightforward as a typical software-as-a-service SaaS model with publicly listed tiers.

This is primarily because Supra’s services are almost exclusively distributed through real estate associations and Multiple Listing Services MLSs. These organizations act as intermediaries, negotiating bulk agreements and often bundling Supra’s eKEY subscription and lockbox access into their broader membership dues or offering them as an add-on.

Therefore, the exact cost for an individual agent or brokerage can vary significantly based on their specific association’s pricing agreements, included benefits, and whether lockbox hardware is purchased or leased.

It’s rare to find direct pricing for individual agents on the Suprasystems.com website itself, as it directs users to contact their local real estate association or MLS for information.

Components of Supra System Costs

When considering the overall cost of using Suprasystems, there are typically two main components:

1. eKEY App Subscription Fee: This is the recurring charge for using the Supra eKEY mobile application, which enables agents to open lockboxes and access showing management features. Ultraautotransport.com Review

   • How it’s billed: Usually a recurring fee monthly, quarterly, or annually paid directly to or through your local real estate association or MLS.
   • Typical Range: While not publicly stated, industry estimates and agent experiences suggest this can range from $15 to $30 per month, or an equivalent annual fee. Some associations might bundle it into overall membership dues, making it seem “free” but it’s factored in.
   • Factors affecting price: Your specific MLS/association, the type of eKEY service e.g., eKEY Basic vs. eKEY Professional, and any bundled packages.

2. Lockbox Hardware Cost: This refers to the physical Supra iBox BT LE lockboxes themselves.

   • Purchase vs. Lease: In many regions, agents or brokerages purchase the lockboxes outright. In others, they might be leased from the association or Supra.
   • Typical Purchase Price: A new Supra iBox BT LE can cost anywhere from $100 to $170 per unit, depending on the vendor and bulk purchasing by associations. Used lockboxes might be available at a lower price.
   • Maintenance: While durable, these are electronic devices and may require battery replacement over time. The cost of batteries or battery replacement services might be separate.
   • Number Needed: The total cost for lockboxes depends on how many listings an agent typically has simultaneously and whether they share lockboxes within a team or brokerage.

How to Get Accurate Pricing Information

Since direct pricing isn’t available on Suprasystems.com, the most accurate way to determine the cost for your specific situation is to:

• Contact Your Local Real Estate Association or MLS: This is the definitive source. They will provide the precise eKEY subscription fees, any available bundles, and the purchase or lease options for lockboxes that apply to their members.
• Check Your Membership Benefits/Invoices: Existing members can review their past invoices or membership benefit summaries, which often detail the breakdown of fees, including those for Supra services.

Value Proposition vs. Cost

While the costs might not be negligible, especially for individual agents, the value proposition often lies in the efficiency, security, and market standardization that Supra provides.

• Time Savings: Reduced time spent on key management and showing coordination.
• Enhanced Security: Audit trails and secure access minimize risks.
• Market Acceptance: Being part of the dominant system ensures smoother interactions with other agents and MLS listings.
• Data Insights: Access to valuable data on showings and property interest.

For many active real estate professionals, the perceived benefits of seamless integration and widespread adoption outweigh the recurring costs.

However, for agents with very few listings, or those operating in niche markets not dominated by Supra, the cost might be a more significant consideration.

Suprasystems.com vs. SentriLock

They dominate the market, often serving different geographical regions based on historical adoption by local Multiple Listing Services MLSs. While their core functionalities are very similar – providing secure, trackable access to properties for real estate professionals – there are distinctions in their technology, user experience, and features that make them unique.

Understanding the nuances between Supra and SentriLock is crucial for agents and brokerages, especially those who operate in multiple MLS areas, as they might encounter both systems.

The choice between them is often dictated by the local MLS or association, rather than individual preference, due to the need for system-wide standardization for efficient property access.

Core Similarities

Before into differences, it’s important to acknowledge their shared fundamental purpose and offerings:

• Electronic Lockboxes: Both provide secure, electronic key boxes that hold property keys.
• Mobile Access Apps: Both offer smartphone applications Supra’s eKEY and SentriLock’s SentriKey for opening lockboxes and managing showings.
• Audit Trails: Both systems meticulously record every access attempt, providing a comprehensive log of who entered a property and when.
• Showing Management: Both integrate or offer solutions for scheduling and managing property showings. Supra with BrokerBay, SentriLock with its own integrated showing service.
• MLS/Association Integration: Both are primarily distributed and managed through local real estate associations and MLSs, ensuring industry-wide adoption and data sharing.
• Security: Both prioritize robust security features to protect properties and ensure authorized access.

Key Differentiating Factors

While similar in function, their implementation and specific features often differ, leading to distinct user experiences: Goinvest.xyz Review

Feature/Aspect	Suprasystems.com Supra	SentriLock
Lockbox Technology	Primarily Bluetooth LE iBox BT LE for modern boxes, some older IR infrared boxes.	Primarily Bluetooth SentriLock BT LE, often with a keypad for code entry as a backup.
Mobile App Access	eKEY app: Generally praised for its simplicity and quick Bluetooth connection. Can work offline after daily update.	SentriKey app: Known for being feature-rich, providing detailed showing info, and direct access to property details. May require consistent cell service for full features.
Key Access Method	Primarily “tap-and-go” Bluetooth access, though older models used IR.	Bluetooth and keypad entry manual code on the lockbox.
Showing Management	Integrated with BrokerBay for comprehensive scheduling, offer management, and coordination.	Integrated SentriKey Showing Service for scheduling, feedback, and property info.
Agent Experience	Often described as very fast and efficient for basic access. strong data reporting.	Known for providing more real-time info and agent-centric features directly within the app during the showing.
Battery Life Lockbox	Generally robust, with good battery life for lockboxes.	Also strong battery life. often provides a warning when battery is low.
Market Coverage	Dominant in certain major metropolitan areas across the U.S. and Canada.	Strong presence in other significant regions, often competing head-to-head.
Corporate Backing	Acquired by Honeywell, a large industrial technology company.	Owned by the National Association of REALTORS® NAR, providing strong industry ties.
Lockbox Opening	Often described as a very quick “pop” sound indicating release.	Distinct “click” or “whirring” sound upon opening.

Which System is “Better”?

There isn’t a universally “better” system.

It largely depends on regional adoption and personal preference.

• Regional Dominance: The most practical consideration is which system your local MLS or real estate association uses. In many areas, one system is mandated, making the choice moot.
• Agent Workflow: Some agents prefer Supra’s streamlined, quick access, while others appreciate SentriLock’s more feature-rich app experience that provides more information during the showing itself.
• Integration Needs: Consider how well each system integrates with other tools you use, such as CRM, transaction management software, or specific showing services.

Ultimately, both Supra and SentriLock provide highly reliable and secure solutions that are essential for modern real estate operations.

Their continued competition drives innovation, benefiting real estate professionals across the board.

How to Cancel Suprasystems.com Free Trial

While Suprasystems.com primarily operates through MLS and association subscriptions, it’s possible that they, or their integrated partners like BrokerBay, might offer limited free trials for new features or demonstration purposes.

If you’ve signed up for a trial period and wish to cancel before being charged, the process will generally involve direct communication with the service provider, especially if it was a direct signup rather than through your MLS.

It’s crucial to act before the trial period expires to avoid automatic conversion to a paid subscription.

Always refer to the terms and conditions provided at the time of your free trial signup for the most accurate cancellation instructions.

General Steps to Cancel a SupraSystems/BrokerBay Free Trial

If you find yourself in a free trial period for a Supra-related service e.g., a specific showing management feature powered by BrokerBay, follow these general steps:

1. Review Your Trial Confirmation Email: When you signed up for the free trial, you should have received a confirmation email. This email often contains: Chamonixskichalets.com Review

   • The duration of the trial period.
   • Instructions on how to cancel.
   • Information about when the trial converts to a paid subscription.
   • Contact details for support.

2. Log In to Your Account if applicable: For many SaaS trials, there’s an account dashboard where you can manage your subscription settings.

   • Action: Log in to the Supra eKEY app if the trial is integrated there or the BrokerBay platform directly if you created an account for the trial.
   • Look For: “Subscription,” “Billing,” “Account Settings,” “Manage Plan,” or similar sections. There might be an option to “Cancel Trial” or “Downgrade Plan.”

3. Contact Customer Support Directly: If you cannot find a self-service cancellation option, or if the instructions are unclear, reach out to the customer support team of the service you are trialing.

   • For Supra-related access issues: Your local real estate association or MLS is usually the first point of contact.
   • For BrokerBay-specific trial issues: Go directly to the BrokerBay website and find their “Contact Us” or “Support” section.
     • Email: Send a clear email stating your intention to cancel the free trial. Include your account details username, email used for signup and the start/end dates of your trial if you have them. Request a confirmation of cancellation.
     • Phone: If a support phone number is provided, calling can often lead to a quicker resolution and immediate confirmation.

4. Confirm Cancellation: Always seek confirmation that your free trial has been successfully canceled and that you will not be charged.

   • Action: If canceling via email, await a written confirmation. If by phone, ask for an email confirmation or a reference number for the cancellation.

5. Monitor Your Bank Statements: After the trial period ends, keep an eye on your bank or credit card statements for a cycle or two to ensure no unexpected charges appear. If a charge does occur, immediately contact customer support with your cancellation confirmation.

Important Trial Considerations

• Trial End Date: Be acutely aware of the trial’s expiration date. Mark it on your calendar with a reminder a few days prior to ensure you have enough time to cancel.
• Automatic Conversion: Many free trials automatically convert to paid subscriptions unless explicitly canceled. This is a common practice, so don’t assume it will just end without action.
• Linked Accounts: If your trial was linked to your existing MLS or association account, ensure the cancellation process doesn’t inadvertently affect your primary services. Clarify this with support if unsure.
• Data Retention: Inquire about data retention policies after cancellation. Will your data e.g., showing history, contact info be deleted or retained for a period?

By being proactive and following these steps, you can ensure a smooth cancellation of any Supra-related free trial without incurring unwanted charges.

What Supra Can Do For You

Suprasystems.com positions itself as a comprehensive solution provider tailored to the distinct needs of various stakeholders within the real estate industry.

Their offerings are designed to streamline operations, enhance security, and provide valuable data insights for associations, MLSs, real estate agents, and brokerages/teams.

Ultimately, Supra aims to “unlock the power” of these professionals, enabling them to deliver superior service and achieve greater efficiency.

The system’s modular approach means that while the core technology lockboxes, eKEY app is universal, the benefits and applications are customized to fit the specific workflows and challenges faced by each segment of the real estate ecosystem.

For Associations & MLSs

Real estate associations and Multiple Listing Services MLSs are the backbone of the organized real estate industry. Menkonsaleuk.com Review

Supra provides them with tools to empower their members and maintain control over market access.

• Provide Leading Tools for Members: By adopting Supra, associations offer their agents access to an industry-standard, widely recognized system for property access and showing management. This is a significant membership benefit, attracting and retaining agents.
• Standardized Access Control: Supra’s system allows MLSs to standardize how properties are accessed across their jurisdiction, ensuring consistency, security, and accountability for all listings.
• Enhanced Security and Compliance: The robust audit trails generated by Supra lockboxes provide MLSs with valuable data for dispute resolution, compliance monitoring, and ensuring rules are followed regarding property access. This helps protect property owners and agents.
• Data for Market Insights: Aggregated, anonymized data on showing activity can provide MLSs with insights into market trends, property demand, and agent activity, which can be used for reporting and strategic planning.
• Reduce Administrative Burden: By offering a centralized system, MLSs can reduce the administrative burden of managing disparate access methods and fielding related inquiries.
• Support and Training: Supra often partners with associations to provide training and support resources for their members, ensuring smooth adoption and ongoing effective use of the system.

For Real Estate Agents

For the individual real estate agent, Supra’s tools are designed to maximize their productivity, enhance client service, and simplify daily tasks.

• Show Homes with Confidence: Secure, reliable access via the eKEY app means agents can confidently schedule and execute showings without fumbling for keys or worrying about unauthorized entry.
• Real-Time Data on Properties: Agents receive notifications when their listings are accessed, and they can track showing activity, providing valuable insights to share with sellers. This data can help justify pricing adjustments or marketing changes.
• Streamlined Showing Management: The integration with BrokerBay helps agents efficiently schedule appointments, manage their calendar, and coordinate with clients, reducing time spent on administrative tasks.
• Increased Efficiency: By automating key access and simplifying showing coordination, agents free up valuable time that can be reallocated to lead generation, client nurturing, and closing deals.
• Professional Image: Using a professional, secure access system enhances an agent’s image and demonstrates their commitment to leveraging technology for their clients’ benefit.
• Offline Access: The eKEY app’s ability to work offline after a daily update is a huge advantage, ensuring access even in areas with spotty cell service.

For Brokerages & Teams

Brokerages and real estate teams benefit from Supra’s solutions by gaining centralized control, improving agent productivity, and enhancing overall operational efficiency.

• Provide Leading Lockboxes and Tools: Brokerages can equip their agents with industry-leading technology, a strong selling point for recruiting and retaining talent.
• Consistent Operational Standards: Supra provides a standardized system for property access across the brokerage, ensuring all agents follow consistent procedures and security protocols.
• Enhanced Oversight and Reporting: Brokerages can gain insights into their team’s showing activity, agent performance, and listing engagement. This data can be used for training, performance reviews, and strategic decision-making.
• Reduced Risk and Liability: The detailed audit trails provided by Supra reduce the brokerage’s liability by documenting every property access, which is crucial in case of disputes or incidents.
• Improved Collaboration: The showing management features facilitate better coordination among team members and across the brokerage, especially for shared listings or client responsibilities.
• Client Satisfaction: By enabling quicker, more efficient showings and providing robust data on listing interest, brokerages can help their agents deliver a superior client experience, leading to higher satisfaction and referrals.

In essence, Supra aims to be an indispensable partner for anyone involved in the real estate transaction process, providing the technological backbone for secure and efficient property access and showing management.

FAQ

What is Suprasystems.com?

Suprasystems.com is the official website for Supra, a leading provider of electronic lockbox and showing management solutions for the real estate industry, primarily used by agents, brokerages, and MLSs.

What does the Supra eKEY app do?

The Supra eKEY app turns a smartphone into a secure device for opening Supra electronic lockboxes, managing showing appointments, and accessing real-time data about properties.

How many real estate agents use the Supra eKEY app?

According to Suprasystems.com, approximately 1 million real estate agents use the Supra eKEY app in the U.S. and Canada.

How many Supra lockboxes are in use?

Suprasystems.com states that there are 3.6 million iBox BT LE lockboxes in use.

What percentage of listing accesses does the Supra system enable?

The Supra system enables over 70% of all listing accesses via networked electronic lockboxes, with over 32 million accesses annually.

Is Suprasystems.com a legitimate website?

Yes, Suprasystems.com is a legitimate website for Supra, a well-established company in the real estate technology sector, recently acquired by Honeywell. Jmdconsultancy.com Review

What are Supra iBox BT LE lockboxes?

Supra iBox BT LE lockboxes are electronic devices that securely store property keys, allowing real estate agents to access them via Bluetooth Low Energy using the eKEY app, while recording all access activity.

Can the Supra eKEY app work without cell service?

Yes, the Supra eKEY app can open lockboxes even without cell service, provided it has been updated for the day while connected to Wi-Fi or cellular data.

Who owns SupraSystems?

SupraSystems is owned by Honeywell, a major global industrial technology company, which completed its acquisition of Carrier Global Corporation’s Global Access Solutions business, including Supra, for $4.95 billion.

How do real estate agents get a Supra eKEY subscription?

Real estate agents typically get a Supra eKEY subscription through their local real estate association or Multiple Listing Service MLS as part of their membership benefits or an add-on service.

What is Supra’s showing management powered by?

Supra’s showing management is powered by BrokerBay, providing tools to easily manage in-person and virtual showings, optimize schedules, and coordinate tours.

Is Supra considered ethical from an Islamic perspective?

Yes, the core services of Supra secure access and management for real estate showings are ethically permissible in Islam as they facilitate legitimate commerce in the real estate industry and do not involve prohibited activities.

How do I cancel my Supra eKEY subscription?

To cancel your Supra eKEY subscription, you generally need to contact your local real estate association or MLS directly, as they manage the subscription on your behalf.

What are the main alternatives to Suprasystems.com?

The main alternatives to Suprasystems.com include SentriLock a direct competitor, ShowingTime for scheduling, BrokerBay for showing management, and generic smart lock systems for individual properties.

Does Supra offer a free trial?

While Suprasystems.com primarily operates on a subscription model through MLSs, specific features or integrated services like BrokerBay may offer free trials. Check the specific service’s terms.

How do I return a Supra lockbox?

The process for returning a Supra lockbox typically involves coordinating with your local real estate association or MLS, as they often manage the distribution and collection of hardware. Technique-de-vente.com Review

What kind of data does Supra collect from lockbox accesses?

Supra collects data such as who accessed the property, the exact time of access, and the duration of access, providing a detailed audit trail for security and accountability.

Can homeowners use Supra lockboxes for their own properties?

Supra lockboxes are primarily designed for real estate professionals and integrated with MLS systems.

Homeowners usually use generic smart locks or keypad lock boxes for personal access control.

What is the typical cost of a Supra eKEY subscription for an agent?

The typical cost of a Supra eKEY subscription varies but can range from approximately $15 to $30 per month, or an equivalent annual fee, depending on the specific MLS/association and service tier.

Where can I find Supra in the news or read case studies?

Suprasystems.com has a “News” section that features articles, insights, and case studies, including updates on their acquisition by Honeywell and industry forum participation.