Subiz.com Review

Based on checking the website, Subiz.com appears to be a legitimate business offering a comprehensive customer interaction platform.

It focuses on centralizing communication across various channels, including live chat, social media Facebook, Zalo, Instagram, email, and phone calls.

While the platform offers robust features for customer relationship management and marketing, some aspects, particularly regarding data handling and certain marketing functionalities, warrant a closer look from an ethical perspective, especially concerning user privacy and data security.

The information provided on their homepage is extensive, detailing their features, pricing, and contact information, which builds a basic level of trust.

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• Website Legitimacy: Appears legitimate with clear contact info and business registration details.
• Services Offered: Multi-channel customer interaction platform, CRM, live chat, chatbot, email marketing, call center solutions.
• Ethical Considerations: Generally aligns with ethical business practices. however, the extent of data collection for CRM and marketing purposes requires users to carefully review their privacy policy. The emphasis on “increased conversion rates” and “data collection” in marketing tools necessitates user vigilance regarding the ethical use of customer data.
• Transparency: Good transparency regarding features, pricing, and company information.
• Language: Primarily in Vietnamese, which could be a barrier for non-Vietnamese speakers.

Subiz.com aims to be a centralized hub for businesses to manage customer interactions efficiently.

Their stated goal of “converting website visitors into potential customers” and “increasing sales revenue” is a common business objective.

However, for those keen on ethical considerations, particularly from a faith-based perspective, it’s crucial to evaluate how these tools are used.

The collection and segmentation of customer data, the use of automated messaging chatbots, and email/call campaigns, while powerful for business growth, must always be conducted with respect for privacy, consent, and truthfulness.

Any practice that involves deception, undue persuasion, or exploitation of customer information would be problematic.

Best Alternatives for Ethical Business Communication & CRM:

1. Zoho CRM

   • Key Features: Comprehensive CRM, sales automation, marketing automation, customer support, analytics, mobile apps.
   • Average Price: Starts with a free plan, paid plans from ~$14/user/month.
   • Pros: Highly scalable, extensive feature set, good integration capabilities, strong focus on data privacy GDPR compliant.
   • Cons: Can be complex for small businesses, some features require higher-tier plans.

2. Freshdesk

   • Key Features: Omnichannel support, ticketing system, knowledge base, community forums, automation, AI-powered chatbots.
   • Average Price: Free plan available, paid plans from ~$15/agent/month.
   • Pros: User-friendly interface, robust ticketing features, excellent for customer support, clear privacy policies.
   • Cons: CRM features are less comprehensive than dedicated CRMs, pricing can increase with advanced features.

3. HubSpot CRM

   

   • Key Features: Free CRM, sales hub, marketing hub, service hub, content management system CMS, operations hub.
   • Average Price: Free CRM, paid hubs start from ~$45/month.
   • Pros: Powerful free CRM, all-in-one platform, intuitive interface, strong educational resources, emphasizes inbound methodology.
   • Cons: Paid tiers can be expensive for full functionality, steep learning curve for advanced features.

4. Intercom

   • Key Features: Live chat, chatbots, customer data platform, targeted messaging, help desk.
   • Average Price: Custom pricing, generally higher tier, starts around ~$74/month for basic plans.
   • Pros: Excellent for proactive customer engagement, strong live chat and chatbot capabilities, great user experience.
   • Cons: Can be pricey for smaller businesses, requires a good understanding of customer engagement strategies.

5. Salesforce Service Cloud

   • Key Features: Omnichannel service, field service, AI for service, self-service portals, case management.
   • Average Price: Starts from ~$25/user/month.
   • Pros: Industry-leading CRM and service platform, highly customizable, extensive ecosystem of apps and integrations.
   • Cons: Can be complex and expensive, significant setup time required for customization.

6. Zendesk Support

   • Key Features: Unified agent workspace, ticketing, live chat, messaging, knowledge base, reporting and analytics.
   • Average Price: Starts from ~$19/agent/month.
   • Pros: Scalable, excellent for managing high volumes of customer inquiries, strong reporting, good for larger teams.
   • Cons: Can be overwhelming for new users, some advanced features are locked behind higher pricing tiers.

7. Missive

   • Key Features: Shared inboxes for email and chat, team collaboration, CRM integrations, robust rules and automation.
   • Average Price: Free for small teams, paid plans from ~$14/user/month.
   • Pros: Excellent for team collaboration on customer communications, centralizes multiple channels into one inbox, strong privacy commitment.
   • Cons: Primarily focused on email and chat, less robust CRM features compared to dedicated CRM platforms.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Subiz.com Review & First Look

Subiz.com presents itself as a comprehensive multi-channel customer interaction tool, designed to help businesses manage communications across various platforms from a single interface.

From a first look, the website, though primarily in Vietnamese, clearly outlines its core offerings: live chat, integrated social media messaging Zalo, Facebook, Instagram, email, and a call center solution.

The emphasis is on consolidating customer touchpoints and improving efficiency in customer service and sales.

The site highlights features like chatbots, CRM capabilities, and marketing campaign tools, aiming to convert website visitors into customers and enhance customer relationships.

Initial Impressions of Subiz.com

The initial impression of Subiz.com is that of a professional and feature-rich platform. Doubleamortgage.com Review

The website’s design is clean, and information is well-organized, even if the language barrier exists for non-Vietnamese speakers.

Key sections like “Sản phẩm” Products, “Tính năng” Features, “Bảng giá” Pricing, and “Tài nguyên” Resources are prominently displayed.

This indicates a well-structured business presence, which is a positive sign for legitimacy.

However, without a readily available English translation option on the homepage, a deeper dive requires translation tools, which can be cumbersome for international users.

User Interface and Accessibility Overview

While the interface is clear in Vietnamese, its global accessibility is limited by the lack of direct multilingual support. Idealwebmaster.com Review

For a platform aiming to handle diverse customer interactions, offering an English version or other common business languages would significantly broaden its appeal and utility.

The navigation seems intuitive for those who understand Vietnamese, allowing quick access to different product offerings and detailed feature explanations.

Subiz.com Features

Subiz.com boasts a wide array of features designed to streamline customer communication and enhance business operations.

These features range from core messaging tools to advanced CRM and marketing functionalities.

Multi-Channel Communication Hub

One of Subiz’s central propositions is its ability to centralize messages from multiple channels onto a single screen. This includes: Orchiddreams.com Review

• Live Chat: An essential tool for real-time website visitor engagement. According to a study by Kayako, 79% of customers prefer live chat because it offers instant responses.
• Social Media Integration: Supporting popular Vietnamese platforms like Zalo, alongside global giants like Facebook Fanpage and Instagram. This reflects an understanding of local market needs.
• Email Integration: Managing email correspondence within the same platform for a unified customer view.
• Google Business Messages: Integrating with Google My Business to handle inquiries directly.

This multi-channel approach is crucial for businesses looking to provide seamless support and avoid fragmented customer data.

The platform claims to allow businesses to answer messages across various platforms “without switching tabs,” which is a significant efficiency boost for customer service teams.

Customer Relationship Management CRM Capabilities

Subiz.com highlights its CRM functionalities as a “CRM Tin Nhắn” Message CRM. This implies a focus on managing customer data primarily through their message interactions. Key CRM features include:

• Customer Profile Management: Designing customer profiles tailored to business needs, organizing, classifying, managing, and analyzing customer data.
• Customer Segmentation: Categorizing customers to create “customer pictures,” analyze data, and guide business strategies. This is critical for personalized marketing and service.
• Teamwork and Assignment: Assigning customer segments to individuals or teams for focused care, marketing, and sales efforts. This enables tracking campaign performance by team or individual.

The depth of their CRM suggests a capability to build a comprehensive customer database from interaction data, which is vital for long-term customer relationship building.

Automation and Marketing Tools

Beyond basic communication, Subiz offers tools to automate interactions and run marketing campaigns: Personiv.com Review

• Chatbot: Designed for identifying and classifying customers, proactively initiating conversations, collecting information, providing scenario-based consultations, and supporting human agents. Chatbots can handle up to 80% of routine questions, significantly reducing agent workload, according to data from IBM.
• Popup: Marketing tools to collect customer information, direct customers to specific landing pages, and retain visitors. These are common tools for lead generation and conversion.
• Email Marketing: Sending bulk emails for remarketing or customer care, with detailed reports on delivery, open rates, and unsubscribe rates.
• Call Campaigns: Digitizing call center operations, enabling the creation of call campaigns based on customer lists, automatic data distribution to agents, script display, and result logging. Detailed performance statistics are also provided.

The ability to track campaign performance is key for optimizing marketing spend and strategy.

Subiz.com Pros & Cons

When evaluating any service, a balanced perspective on its strengths and weaknesses is essential.

Subiz.com, like any platform, has its distinct advantages and areas where improvements could be made.

Pros of Subiz.com

• Comprehensive Multi-Channel Integration: The platform’s ability to unify communications from live chat, Facebook, Zalo, Instagram, Email, and Google Business Messages into a single dashboard is a significant advantage. This centralization can drastically improve team efficiency and provide a holistic view of customer interactions.
• Robust CRM Capabilities: Subiz emphasizes its “Message CRM” functionality, allowing businesses to collect, organize, segment, and analyze customer data directly from their communication history. This is vital for personalized service, targeted marketing, and building long-term customer relationships.
• Automation Tools Chatbots & Popups: The inclusion of advanced chatbots for automated responses, customer classification, and lead generation, alongside pop-up tools for marketing and data collection, significantly enhances operational efficiency and conversion rates. This allows businesses to handle routine inquiries and nurture leads around the clock.
• Marketing Campaign Features: Features like email marketing and call campaign management, complete with performance tracking, empower businesses to run targeted outreach efforts and measure their effectiveness, contributing to revenue growth.
• Scalability for Businesses: Subiz offers different pricing tiers Basic, Advanced, Enterprise and supports various business sizes and industries, including education, healthcare, banking, e-commerce, and automotive, indicating its potential to scale with business needs.
• Local Market Focus Vietnam: Strong integration with Vietnamese platforms like Zalo demonstrates a deep understanding and catering to the local market, which is a substantial benefit for businesses operating in Vietnam.
• Clear Pricing Structure: The pricing information is openly displayed on the website, allowing potential users to understand the costs associated with different feature sets and agent counts.

Cons of Subiz.com

• Language Barrier: The primary language of the website is Vietnamese, with no apparent option for English or other languages directly on the homepage. This significantly limits its accessibility and usability for international businesses or users outside of Vietnam. This is a critical hurdle for global adoption and understanding.
• Limited Transparency on Data Privacy Initial View: While they link to a privacy policy, the immediate marketing copy heavily focuses on data collection and conversion optimization. Without a thorough review of the privacy policy which requires translation, the exact measures taken to protect user data and ensure ethical data use are not immediately clear to a non-Vietnamese speaker.
• Dependency on Translation Tools: For anyone not fluent in Vietnamese, interacting with the website, understanding detailed features, or troubleshooting would necessitate constant reliance on translation tools, which can lead to misinterpretations or a suboptimal user experience.
• Specific Integrations: While strong in Vietnam, the specific integrations might not align with global market needs or businesses that rely heavily on other communication platforms not listed.
• Potential for Overwhelm: For very small businesses or those new to CRM and marketing automation, the sheer volume of features, while a pro for larger entities, could be overwhelming without adequate onboarding and simplified guidance.
• Customer Support Language: It is implied that customer support would primarily be in Vietnamese, which could be an issue for non-Vietnamese speaking users who encounter technical difficulties.

Subiz.com Pricing

Subiz.com provides a clear, tiered pricing structure, which is a good sign of transparency.

They offer three main plans: Gói cơ bản Basic, Gói nâng cao Advanced, and Gói doanh nghiệp Enterprise, catering to different business sizes and needs. Cotchy.com Review

The pricing is listed per agent per month, indicating a scalable model.

Detailed Pricing Breakdown

• Gói cơ bản Basic Plan:

  • Price: 261,862 đ /agent/tháng approx. $10.70 USD/agent/month, as of early 2024 exchange rates.
  • Target Audience: Suitable for customer care purposes.
  • Key Features:
    • Maximum 100 Fanpages
    • 1,000,000 customer profiles
    • Subiz Live, Zalo, Google, Instagram integration
    • Automatic messaging bot
    • Website chat window and pop-up
    • Order management
    • Call center integration
    • Record keeping Phiếu ghi
    • Fanpage conversion synchronization
    • Process training support
    • Custom API integration support

• Gói nâng cao Advanced Plan:

  • Price: 458,640 đ /agent/tháng approx. $18.75 USD/agent/month.
  • Target Audience: Suitable for boosting sales revenue.
    • Includes all Basic Plan features.
    • Supports up to 1000 Fanpages a significant upgrade.
    • 2,000,000 customer profiles double that of Basic.
    • All other features from the Basic Plan are also included.

• Gói doanh nghiệp Enterprise Plan:

  • Price: Tùy chọn Custom pricing – “Thiết kế riêng cho doanh nghiệp” Custom design for enterprises.
  • Target Audience: Large enterprises with specific needs.
    • Includes all Advanced Plan features.
    • Unlimited customer profiles.
    • Custom API integration support.
    • Pricing based on specific needs “Tính phí theo nhu cầu” – priced by demand.
    • Highlights: 30 million messages per month, 30,000 consultants, 10+ countries, 1000+ businesses, suitable for all fields.

Understanding the Value Proposition

The tiered pricing model allows businesses to choose a plan that matches their current scale and ambitions. Theclassicarchives.com Review

The Basic plan is geared towards customer service, offering essential features for managing inquiries.

The Advanced plan steps up significantly with higher limits on fanpages and customer profiles, clearly targeting businesses focused on aggressive sales and marketing.

The Enterprise plan offers complete customization, appealing to large corporations with complex requirements and high volumes of customer interactions.

The inclusion of API integration support across all tiers, even the Basic plan, is a notable positive, suggesting flexibility for businesses to integrate Subiz with their existing systems.

This is particularly valuable for data synchronization and building custom workflows. Ssstwitter.com Review

However, for a user to truly assess the value, understanding the exact scope and limitations of each feature within each tier is crucial, something that would require a deeper dive, potentially through a demo or trial.

Subiz.com vs. Competitors

When evaluating Subiz.com, it’s beneficial to compare its offerings against some of the established players in the customer service and CRM software market.

While Subiz.com has a strong foothold in the Vietnamese market with localized integrations like Zalo, global competitors often offer broader international support and potentially more extensive feature sets in certain areas.

Subiz.com vs. Zoho CRM

• Subiz.com: Strong in multi-channel messaging especially local Vietnamese platforms, live chat, and integrated call center. CRM focuses on message-based customer profiles. Pricing is clear per agent.
• Zoho CRM: A globally recognized, comprehensive CRM suite. Offers robust sales automation, marketing automation, deep analytics, and extensive integrations with other Zoho products e.g., Zoho Desk for support. It has a wider array of functionalities beyond messaging, covering the entire sales and marketing funnel more broadly. Zoho also offers a free tier for small teams.
• Key Differentiator: Subiz excels in consolidating diverse messaging channels into one platform, particularly for the Vietnamese market. Zoho CRM provides a much broader, scalable CRM ecosystem with deep analytical and automation capabilities across various business functions.

Subiz.com vs. Freshdesk

• Subiz.com: Focuses on unifying real-time customer interactions, including social media messaging and calls, alongside live chat. Provides marketing automation tools like pop-ups and email campaigns.
• Freshdesk: Primarily a customer support ticketing system with omnichannel capabilities. Strong in incident management, knowledge base creation, and service-level agreement SLA management. While it has live chat, its strength lies in structured support workflows and issue resolution. Offers a free tier for basic support.
• Key Differentiator: Subiz leans more towards immediate customer engagement, lead conversion, and marketing efforts, centralizing diverse incoming messages. Freshdesk is designed for structured customer support and efficient ticket resolution, with a strong emphasis on self-service options.

Subiz.com vs. HubSpot CRM

• Subiz.com: Offers integrated live chat, social media messaging, and call center features, alongside CRM and marketing tools like chatbots and email campaigns.
• HubSpot CRM: Offers a powerful free CRM as its foundation, with scalable “hubs” for marketing, sales, service, and CMS. It’s known for its inbound marketing methodology, extensive marketing automation workflows, and a vast app marketplace. HubSpot’s ecosystem is broader and more deeply integrated across various business functions.
• Key Differentiator: Subiz provides a focused solution for multi-channel customer interaction management with integrated CRM. HubSpot offers a comprehensive, modular suite that can grow with a business, encompassing a much wider range of sales, marketing, and service automation tools. HubSpot’s free CRM is a significant draw for startups and small businesses.

In summary, Subiz.com appears to be a strong contender for businesses primarily focused on streamlining multi-channel customer communication, especially within the Vietnamese market.

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Its integrated call center and deep social media integrations are definite strengths.

However, global players like Zoho, Freshdesk, and HubSpot offer broader feature sets, more extensive international language support, and a wider range of third-party integrations, often at competitive price points or with robust free tiers.

How to Cancel Subiz.com Subscription

For users looking to manage their Subiz.com subscription, understanding the cancellation process is crucial.

While the Subiz.com homepage prominently displays pricing and features, specific instructions for subscription cancellation are usually found within the user’s account dashboard or in the platform’s terms of service.

Since the website is primarily in Vietnamese, navigating these sections might require translation. Intersectionconsulting.com Review

General Steps for Subscription Cancellation Based on Industry Standards

Most SaaS Software as a Service platforms follow a similar pattern for subscription management.

It’s highly probable that Subiz.com adheres to these general principles:

1. Login to Your Account: The first step is always to log into your Subiz.com account using your registered credentials. The login link Đăng nhập is available on their homepage, usually redirecting to app.subiz.com.vn.
2. Navigate to Billing or Subscription Settings: Once logged in, look for a section related to “Billing,” “Subscription,” “Account Settings,” or “My Plan.” This is typically found in the user’s profile dropdown menu or a dedicated settings area.
3. Find Cancellation Option: Within the billing/subscription settings, there should be an option to “Change Plan,” “Manage Subscription,” or “Cancel Subscription.” This might be a prominent button or a link.
4. Follow On-Screen Prompts: The platform may ask for a reason for cancellation, provide options to pause the subscription, or offer a downgrade. Follow the prompts carefully.
5. Confirmation: After completing the process, you should receive a confirmation email indicating that your subscription has been successfully canceled. Keep this email for your records.

Important Considerations for Cancellation

• Terms of Service: Always review Subiz.com’s “Điều khoản sử dụng” Terms of Service and “Chính sách bảo mật” Privacy Policy for specific clauses related to cancellation, refund policies, and data retention after cancellation. These documents often contain crucial details about cancellation windows, notice periods, and how data is handled.
• Data Export: Before canceling, consider exporting any critical customer data or conversation logs you might need. Many platforms delete data after a grace period once a subscription is terminated.
• Remaining Subscription Period: Understand if you will still have access to the service until the end of your current billing cycle e.g., end of the month or year even after canceling.
• Contacting Support: If you encounter any difficulties or cannot find the cancellation option, contact Subiz.com’s customer support. Their contact information phone and email is available on the website footer.

Given the language barrier for non-Vietnamese speakers, using a reliable translation tool for these specific sections of the website and any communication with support will be essential to ensure a smooth cancellation process.

How to Cancel Subiz.com Free Trial

Canceling a free trial for any service, including Subiz.com, is often a simpler process than a full subscription cancellation, but it still requires attention to detail to avoid being charged.

A free trial typically transitions into a paid subscription if not canceled before the trial period ends. Escapads.com Review

Steps to Cancel a Free Trial

1. Access Your Trial Account: Log into your Subiz.com account that was set up for the free trial. The login portal is likely the same as for paid accounts app.subiz.com.vn.
2. Look for Trial Status/Billing Info: Within your account dashboard, there should be a clear indicator of your “Free Trial” status, including how many days are remaining. Alongside this, navigate to the “Billing” or “Subscription” settings, similar to how you would for a paid subscription.
3. Locate Cancellation Option: Find the option to “Cancel Trial,” “Manage Subscription,” or “Downgrade.” It might be presented as a direct link or button within the trial status notification.
4. Confirm Cancellation: The system will likely ask for confirmation. Confirm your decision to end the trial.
5. Check for Confirmation: You should receive an email confirming that your free trial has been successfully canceled and that you will not be charged. This email is your proof of cancellation.

Important Free Trial Considerations

• Trial Expiration Date: Mark the trial expiration date prominently in your calendar. Canceling even one day late can result in an automatic charge for the first billing cycle.
• No Charges During Trial: Typically, free trials do not require payment upfront, but some might ask for credit card details to facilitate a seamless transition to a paid plan. If you’ve provided payment information, ensuring cancellation before the trial ends is even more critical.
• Data Access After Cancellation: Once the free trial is canceled, access to your data and any configurations made during the trial period will likely be revoked. If you’ve uploaded or generated any essential data, ensure you export it before canceling.
• Trial Limitations: Free trials may have limitations on features, usage volume, or number of agents. These limitations are removed upon conversion to a paid plan.
• Customer Support for Trials: If you encounter any issues during the trial cancellation process, reach out to Subiz.com’s customer support team. They should be able to assist in ensuring the trial is properly terminated.

As with full subscriptions, due to the Vietnamese language interface, using a reliable translation tool will be invaluable for navigating the trial cancellation process effectively.

It ensures you understand all terms and confirmations to avoid unintended charges.

Subiz.com Alternatives

Finding the right customer engagement platform is crucial for any business.

While Subiz.com offers a robust solution, especially for the Vietnamese market, exploring alternatives is always a wise strategy to ensure the best fit for your specific needs, budget, and ethical considerations.

Many platforms offer similar functionalities with varying strengths in specific areas. Operatorscoffee.club Review

Top Ethical Alternatives

1. Zoho Desk

   • Key Features: Contextual help desk, ticketing system, AI-powered assistant Zia, multi-channel support email, chat, phone, social, knowledge base, community forums, robust reporting.
   • Pros: Highly scalable, extensive integrations with other Zoho products, excellent for structured customer support, competitive pricing, strong data privacy focus.
   • Cons: Can have a learning curve due to feature depth, some advanced features require higher plans.
   • Ethical Standpoint: Zoho is known for its strong privacy policies and commitment to not selling user data. Its comprehensive suite encourages efficient and transparent customer service.

2. Freshchat by Freshworks

   • Key Features: Live chat, AI-powered chatbots, proactive messaging, customer timelines, integrated help desk, CRM integrations.
   • Pros: Intuitive interface, excellent for live chat and messaging, scalable from small to large businesses, good automation capabilities.
   • Cons: Can get pricey with advanced features and high volumes, not as deep in full CRM as dedicated CRM platforms.
   • Ethical Standpoint: Freshworks emphasizes customer data security and offers transparent data handling practices. Their focus is on enabling respectful and efficient customer communication.

3. Intercom

   • Key Features: Live chat, targeted messaging Proactive chat, automated onboarding, customer data platform, help center articles, product tours.
   • Pros: Exceptional for proactive customer engagement and onboarding, highly customizable chat experience, strong analytical insights into customer behavior.
   • Cons: Higher price point compared to some alternatives, can be complex to set up advanced workflows.
   • Ethical Standpoint: Intercom enables personalized, relevant communication, which when used appropriately, enhances customer experience without intrusive practices. They maintain strong data security.

4. Gorgias

   • Key Features: E-commerce focused helpdesk, deep integrations with Shopify, Magento, BigCommerce, multi-channel support email, chat, social, phone, automation with macros and rules.
   • Pros: Tailored specifically for e-commerce businesses, excellent for managing customer inquiries related to orders, shipping, and returns, powerful automation.
   • Cons: Primarily for e-commerce, less suitable for non-retail businesses, pricing scales with ticket volume.
   • Ethical Standpoint: By streamlining e-commerce support, Gorgias helps businesses provide prompt and clear communication, reducing customer frustration and building trust through efficient service.

5. Tidio Opticienonline.com Review

   • Key Features: Live chat, chatbots, email marketing, multi-channel support, CRM integration, visual chatbot builder.
   • Pros: Very user-friendly, excellent free plan for small businesses, quick to set up, good balance of chat and basic marketing features.
   • Cons: Less robust CRM features compared to dedicated platforms, advanced automation might require higher plans.
   • Ethical Standpoint: Tidio focuses on accessible and efficient communication for small businesses, providing tools that facilitate direct and honest customer interactions without complex or potentially manipulative marketing tactics.

6. Crisp

   • Key Features: Live chat, shared inbox, CRM, chatbot, knowledge base, magicreply AI assistant, video calls from chat.
   • Pros: All-in-one platform for customer communication, comprehensive features even in lower-tier plans, strong emphasis on unifying customer data.
   • Cons: Can be a bit overwhelming initially due to the number of features, pricing scales with features rather than just agents.
   • Ethical Standpoint: Crisp’s unified approach helps businesses maintain a complete customer view, enabling more informed and respectful interactions. Their AI features aim to assist, not replace, human connection ethically.

7. Help Scout

   • Key Features: Shared inbox for team collaboration, knowledge base Docs, live chat Beacon, customer profiles, reporting.
   • Pros: Designed for customer service teams, simple and intuitive interface, strong focus on human-centric support, excellent documentation and support.
   • Cons: Fewer advanced marketing automation features, less emphasis on lead generation compared to some alternatives.
   • Ethical Standpoint: Help Scout is built on the principle of providing delightful human support. Its design encourages transparent communication and efficient problem-solving, aligning with ethical customer service values.

These alternatives offer diverse functionalities and pricing models.

When choosing, consider not just the features, but also the platform’s commitment to data privacy, user consent, and overall ethical business practices, ensuring it aligns with your values.

FAQ

What is Subiz.com?

Subiz.com is a multi-channel customer interaction platform based in Vietnam, designed to help businesses manage customer communications across live chat, social media Facebook, Zalo, Instagram, email, and phone calls from a single unified interface. Meetsocks.com Review

Is Subiz.com a legitimate website?

Yes, based on the information provided on its homepage, Subiz.com appears to be a legitimate business with clear contact information, company registration details, and a comprehensive description of its services.

What services does Subiz.com offer?

Subiz.com offers live chat, multi-channel messaging integration Zalo, Facebook, Instagram, Email, Google Business, call center solutions, CRM capabilities, chatbots, pop-up marketing tools, and email marketing and call campaign management.

Is Subiz.com available in English?

Based on the website’s primary interface, Subiz.com is mainly in Vietnamese, with no apparent built-in English language option on the homepage. Users may need to rely on translation tools.

What are the main advantages of using Subiz.com?

The main advantages include comprehensive multi-channel communication integration, robust CRM capabilities focused on message data, powerful automation tools like chatbots and pop-ups, and dedicated marketing campaign features.

What are the disadvantages of Subiz.com?

The primary disadvantage for international users is the language barrier mainly Vietnamese, which limits accessibility. Jerryjuice.com Review

Other potential cons include the need for deeper scrutiny of data privacy policies due to language and possibly being overwhelming for very small businesses.

How much does Subiz.com cost?

Subiz.com offers tiered pricing: the Basic Plan is around 261,862 đ/agent/month, the Advanced Plan is around 458,640 đ/agent/month, and an Enterprise Plan with custom pricing.

Does Subiz.com offer a free trial?

Yes, the website mentions a “Đăng ký dùng thử” Register for a trial option, indicating that a free trial is available.

How can I cancel my Subiz.com subscription?

To cancel your Subiz.com subscription, you would typically need to log into your account, navigate to the billing or subscription settings, and follow the prompts to cancel your plan.

Specific instructions are likely found in their terms of service or support documentation. Jakehinks.com Review

How do I cancel my Subiz.com free trial?

To cancel a free trial, log into your trial account, look for the trial status or billing section, and find the option to cancel the trial before its expiration date to avoid being charged.

Does Subiz.com support Zalo integration?

Yes, Subiz.com explicitly states its support for Zalo integration, allowing businesses to manage Zalo messages from within the platform.

Can Subiz.com integrate with Facebook Messenger?

Yes, Subiz.com integrates with Facebook Fanpage, allowing businesses to manage Facebook Messenger conversations.

What kind of CRM features does Subiz.com have?

Subiz.com offers a “Message CRM” that includes customer profile management, customer segmentation, data organization, and team assignment for customer care, marketing, and sales efforts.

Does Subiz.com provide chatbots?

Yes, Subiz.com offers chatbot functionality for tasks such as customer identification, classification, proactive engagement, information collection, and scenario-based consultation.

Can Subiz.com handle call center operations?

Yes, Subiz.com digitizes call center systems and supports the creation of call campaigns with automated data distribution to agents, call script display, and result logging.

Is Subiz.com suitable for small businesses?

Subiz.com offers a Basic Plan that might be suitable for small businesses focused on customer care, but larger businesses might benefit more from its extensive features.

Does Subiz.com offer API integration?

Yes, Subiz.com explicitly states it offers API integration support for custom solutions, even in its Basic plan.

What industries does Subiz.com cater to?

Subiz.com claims to be suitable for various industries, including education, healthcare, pharmaceuticals, beauty, banking, insurance, technology, electronics, supermarkets, automotive, tourism, and e-commerce.

Where is Subiz.com located?

Subiz.com is operated by VIETNAMBIZ ONLINE SOLUTIONS CORPORATION, with its headquarters located in Hanoi, Vietnam, as stated on their website.

How can I contact Subiz.com support?

You can contact Subiz.com support via their customer service hotline +84 247 302 1368 or email [email protected], with contact links provided on their website.