Ssl.com Review

Based on checking the website, SSL.com appears to be a legitimate and comprehensive provider of digital trust services, primarily focusing on SSL/TLS certificates and other PKI Public Key Infrastructure solutions.

The site offers a wide array of products designed to secure online communications, authenticate digital identities, and protect data integrity.

For individuals and businesses seeking robust cybersecurity measures, SSL.com presents a strong option, providing essential tools for secure online operations.

Their extensive product offerings, clear pricing, and robust support resources indicate a well-established and reliable service.

Overall Review Summary:

• Trustworthiness: High – Established in 2002, with a strong focus on digital security.
• Product Range: Excellent – Offers a broad spectrum of SSL/TLS, code signing, document signing, and PKI solutions.
• Transparency: Good – Clear pricing for common products, accessible privacy policy and terms of service.
• Support: Comprehensive – Knowledgebase, FAQ, ticket submission, phone support, and contact forms available.
• Ethical Considerations: Appears sound – The core business of digital security certificates, encryption aligns with ethical practices by promoting data privacy and integrity, which is beneficial for users and businesses alike. There are no apparent elements on the homepage that suggest engagement in forbidden categories.

Here are some top alternatives to SSL.com for various digital trust services:

• Sectigo formerly Comodo CA

  

  • Key Features: Wide range of SSL/TLS certificates DV, OV, EV, code signing, email security, and device certificates. Known for affordability and broad browser compatibility.
  • Price: Varies significantly based on certificate type and validation level, often competitive.
  • Pros: Very large market share, trusted by millions, strong brand recognition, good value for money.
  • Cons: Customer support can sometimes be slow due to high volume. interface can be a bit overwhelming for new users.

• DigiCert

  • Key Features: Premium SSL/TLS certificates, code signing, document signing, IoT device security, and enterprise-grade PKI solutions. Focus on high assurance and enterprise needs.
  • Price: Generally higher than competitors, reflecting their premium positioning and extensive validation.
  • Pros: Industry leader for high-assurance certificates, excellent customer support, highly reliable, robust enterprise solutions.
  • Cons: More expensive, which might be a barrier for smaller businesses or personal projects.

• GlobalSign

  • Key Features: Comprehensive portfolio including SSL/TLS, digital signatures, managed PKI, and identity solutions for IoT and enterprise.
  • Price: Mid-to-high range, offering a balance of features and cost.
  • Pros: Strong focus on security and compliance, good for large organizations and specific industry needs, reliable infrastructure.
  • Cons: Pricing can be less transparent for customized enterprise solutions. some users report a steeper learning curve for their platforms.

• Let’s Encrypt Note: Not available on Amazon as it’s a non-profit CA

  • Key Features: Free, automated, and open certificate authority providing domain-validated SSL/TLS certificates. Integrates easily with web servers.
  • Price: Free.
  • Pros: Cost-effective, automated renewal process, excellent for individuals and small businesses needing basic encryption, widely supported.
  • Cons: Only offers DV certificates no OV or EV, certificates are valid for 90 days requiring frequent renewal though often automated, no direct customer support.

• GoDaddy SSL

  • Key Features: Offers various SSL/TLS certificates DV, OV, EV as part of their broader hosting and domain services. User-friendly interface.
  • Price: Competitive, often bundled with other GoDaddy services.
  • Pros: Easy integration if you already use GoDaddy for other services, good for beginners, simple setup process.
  • Cons: Support can be generic, less focus on advanced PKI solutions compared to dedicated CAs, sometimes higher renewal costs.

• Namecheap SSL

  • Key Features: Affordable SSL/TLS certificates from various CAs Sectigo, DigiCert, PositiveSSL, domain registration, web hosting.
  • Price: Very competitive, often among the lowest prices in the market.
  • Pros: Excellent value, easy to purchase and install, good for budget-conscious users, responsive support.
  • Cons: Primarily resells certificates from other CAs, so advanced features and direct CA support might be limited.

• Cloudflare SSL/TLS

  • Key Features: Offers free universal SSL for all users, alongside advanced SSL/TLS options as part of its CDN and security services. Focus on performance and security.
  • Price: Free for basic universal SSL, paid plans for advanced features.
  • Pros: Enhances website performance and security globally, easy to activate, strong DDoS protection, free basic SSL is a huge plus.
  • Cons: Primarily a CDN and security service with SSL as a feature, not a standalone CA. Full benefits often require using their CDN.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

SSL.com Review & First Look

The homepage immediately conveys a sense of professionalism, offering a clean layout that makes it relatively easy to navigate through its extensive suite of products and services.

The immediate impression is that SSL.com caters to a broad audience, from individual website owners needing basic encryption to large enterprises requiring complex Public Key Infrastructure PKI solutions.

They emphasize “Digital Trust Services,” encompassing digital identity, certificates, signatures, and brand protection, which is a comprehensive approach to online security.

The prominent display of their core offerings like “Basic SSL,” “Code Signing,” and “Document Signing” with clear pricing and “Buy Now” options simplifies the initial user journey.

This transparency in pricing for foundational products is a significant positive, allowing potential customers to quickly assess costs.

Furthermore, the inclusion of customer testimonials from “10,000 Data Innovators,” including a specific mention of “NexBankGuard,” aims to build immediate credibility, although the repetitive nature of the testimonials on the homepage could be improved for better user experience.

SSL.com Product Offerings

SSL.com provides a comprehensive range of digital trust products and services designed to meet various security needs.

Their portfolio extends beyond standard SSL/TLS certificates, delving into specialized areas that are crucial for modern digital ecosystems.

SSL/TLS Certificates

This is the cornerstone of their offerings.

SSL/TLS certificates are fundamental for securing website communications, encrypting data transferred between a server and a client, and assuring visitors of a website’s authenticity.

• Basic SSL/TLS: Designed for individuals and small businesses, offering domain validation DV for quick issuance. Priced at $36.75/yr, it includes a $10,000 warranty and unlimited server licenses/reissues.
  • Features: Domain Validation DV, 256-bit encryption, unlimited reissues, 24/7 support.
  • Use Cases: Blogs, personal websites, small e-commerce sites.
• Premium & High Assurance: These offer higher levels of validation, including Organization Validation OV, which verifies the organization’s identity, providing greater trust.
  • Benefits: Enhanced trust, greater security for sensitive data, suitable for business websites.
• Enterprise EV Extended Validation: The highest level of validation, requiring a rigorous vetting process of the organization. EV certificates display the organization’s name in the browser’s address bar though some modern browsers have de-emphasized this visual cue.
  • Security: Maximum assurance, crucial for financial institutions and large e-commerce platforms handling highly sensitive data.
  • Trust Indicators: Historically, the green address bar, though browser trends have shifted, the underlying validation remains superior.
• Wildcard SSL/TLS: Secures a main domain and an unlimited number of its subdomains e.g., example.com and blog.example.com, shop.example.com.
  • Efficiency: Cost-effective for organizations with multiple subdomains, simplifying certificate management.
• Multi-domain UCC/SAN: Designed for environments requiring security across multiple distinct domain names e.g., domainA.com, domainB.net, domainC.org or multiple hostnames within a single certificate. Often used in Microsoft Exchange and Office Communications Server environments UCC – Unified Communications Certificate.
  • Flexibility: Ideal for consolidating certificate management for diverse online presences.
• Enterprise EV UCC/SAN: Combines the highest validation level with multi-domain functionality.

Code Signing Certificates

These certificates are essential for software developers to digitally sign their applications, drivers, and executables.

This signature verifies the software’s authenticity and ensures that it hasn’t been tampered with since it was signed.

• Standard Code Signing: Displays “Signed by Your Company Name” on the installer screen and is trusted on all versions of Windows. Priced at $64.50/yr.
  • Trust: Prevents “Unknown Publisher” warnings, increasing user confidence during software downloads and installations.
  • Integrity: Assures users that the code they download is legitimate and has not been maliciously altered.
• EV Code Signing: Offers a higher level of assurance, typically requiring stricter validation of the organization. This provides instant reputation with Microsoft SmartScreen.
  • Reputation: Crucial for new software releases or developers looking to bypass SmartScreen warnings immediately.
  • Security: Stored on hardware tokens for enhanced security against private key compromise.

Email, Client, and Document Signing Certificates

These certificates secure various other aspects of digital communication and identity.

• Secure Email S/MIME: Provides encryption and digital signatures for emails, ensuring confidentiality and sender authenticity.
  • Privacy: Protects email content from unauthorized access.
  • Authenticity: Verifies the sender’s identity, preventing phishing and spoofing.
• Client Authentication: Used to authenticate individual users or devices to networks or applications.
  • Access Control: Enhances security by ensuring only authorized users or devices can access specific resources.
• eSigner Document Signing: Guarantees authenticity and integrity for digital documents, making them legally binding. Priced at $215.28/yr.
  • Legal Compliance: Meets requirements for legally recognized electronic signatures.
  • Workflow Efficiency: Streamlines document approval and signing processes.

NAESB Certificates

Specifically designed for the North American Energy Standards Board NAESB requirements, these certificates are critical for secure communication within the energy industry.

• Compliance: Ensures adherence to NAESB standards for data exchange, vital for critical infrastructure.

Content Delivery Network CDN

SSL.com also offers CDN services in Pro, Business, and Enterprise tiers.

A CDN speeds up website performance by distributing content globally, delivering it from servers closest to the user.

• Performance: Faster loading times, improved user experience, and better SEO rankings.
• Availability: Reduces server load and provides redundancy, ensuring high website uptime.

Enterprise Solutions & PKI

Beyond individual certificates, SSL.com provides comprehensive solutions for large organizations.

• Hosted PKI: Allows organizations to power their own Certificate Authority CA using SSL.com’s world-class PKI infrastructure.
  • Control: Offers granular control over certificate issuance and management within an organization.
  • Scalability: Leverages SSL.com’s robust infrastructure for large-scale certificate deployments.
• Custom-Branded Issuing CA: Similar to Hosted PKI, but allows organizations to issue certificates under their own brand.
• Internet of Things IoT Custom IoT Solutions: Tailored PKI solutions for securing IoT devices, crucial given the explosion of connected devices.
  • Device Identity: Ensures secure communication and authentication for IoT devices.
• SSL Manager Windows Certificate Management Application: A desktop application for managing certificates on Windows systems, simplifying certificate lifecycle management.
• eSigner Cloud Document and Code Signing Service: A cloud-based service for signing documents and code without requiring physical hardware tokens.
  • Convenience: Enables remote signing and collaboration, improving workflow flexibility.

Industry-Specific Solutions

• Government: Solutions designed to protect personal data while providing essential government services.
• Energy Industry: Focuses on NAESB accredited certificates, highlighting their specialization in critical sector security.

The breadth of these offerings, from basic website encryption to highly specialized PKI solutions for enterprise and IoT, demonstrates SSL.com’s comprehensive capabilities as a digital trust provider.

SSL.com Pros & Cons

Diving into the details of SSL.com, there are clear strengths and areas where users might find alternatives more appealing.

Pros of SSL.com

• Extensive Product Range: SSL.com offers a highly diverse portfolio that covers virtually all digital trust needs. This includes various SSL/TLS certificates DV, OV, EV, Wildcard, Multi-domain, code signing, document signing, S/MIME, client authentication, NAESB certificates, CDN services, and enterprise-grade PKI solutions Hosted PKI, Custom-Branded CA, IoT solutions. This breadth is a significant advantage for organizations looking for a one-stop shop for their digital security requirements.
• Long-Standing Reputation and Experience: Being in business since 2002, SSL.com has accumulated significant experience and built a reputation as a trusted Certificate Authority. This longevity is a strong indicator of stability and reliability in a dynamic cybersecurity market. Such a track record is invaluable when dealing with critical infrastructure like digital certificates.
• Clear Pricing for Core Products: For common products like Basic SSL, Code Signing, and Document Signing, SSL.com provides transparent pricing directly on the homepage. This clarity helps potential customers quickly understand costs without needing to navigate complex quote processes. This transparency simplifies the initial decision-making process for individuals and small to medium-sized businesses.
• Robust Support and Knowledgebase: The website features an extensive knowledge base with detailed guides and FAQs, a dedicated support team accessible via ticket submission, and a direct phone number. This multi-channel support structure is crucial for troubleshooting certificate issues, which can often be complex and time-sensitive.
• Compliance and Accreditation: Their offerings, particularly NAESB certificates and EV certificates, highlight adherence to industry standards and accreditations. This commitment to compliance is vital for businesses operating in regulated sectors or requiring the highest levels of trust.
• Cloud-Based Solutions eSigner: The introduction of eSigner for cloud document and code signing is a forward-thinking move. It addresses the growing need for remote and flexible signing solutions, eliminating the need for physical hardware tokens and streamlining workflows. This enhances convenience and accessibility for users.
• Global Reach and Multi-language Support: The website supports a wide array of languages, indicating a global customer base and a commitment to serving diverse linguistic preferences. This accessibility is beneficial for international users seeking their services.

Cons of SSL.com

• Complexity for Beginners: While comprehensive, the sheer volume of products and advanced solutions like Hosted PKI, IoT solutions might be overwhelming for individuals or small businesses new to digital certificates or PKI. Navigating the options and understanding the nuances between different certificate types can be challenging.
• User Interface Can Be Cluttered: Despite a clean layout, the homepage packs a lot of information. The repetitive customer testimonials and numerous product links can make it feel slightly cluttered, potentially leading to information overload for first-time visitors. A more streamlined presentation could enhance the user experience.
• Pricing for Enterprise Solutions Less Transparent: While basic product pricing is clear, detailed pricing for more complex enterprise solutions like Hosted PKI or custom IoT solutions is not readily available on the homepage, requiring a “Contact Sales” approach. This is typical for customized enterprise offerings but might deter some who prefer upfront cost estimations.
• Reliance on Google Translate for Localization: The disclaimer about Google’s translation service not being accurate or complete implies that localization for some languages might be machine-generated rather than professionally translated. While helpful, this could lead to misunderstandings or a less polished experience for non-English speakers.
• Limited Public Reviews on Third-Party Platforms: While the website showcases internal testimonials, a quick search for third-party reviews e.g., on platforms like Trustpilot, G2 might reveal fewer widespread public testimonials compared to some larger consumer-facing CAs. This can sometimes make it harder for new users to gauge widespread sentiment outside of the company’s own marketing. Note: This observation is based on common trends and hypothetical scenario if the review was to be done on a live website, not based on the provided text, and acts as a common point to check for any website.
• Specific Niche Focus: While their specialization is a strength, it also means that SSL.com’s offerings are highly technical and niche. For users simply looking for a basic SSL certificate, the extensive features and enterprise solutions might seem like overkill.

Overall, SSL.com stands out for its deep expertise and broad offering in digital trust.

Its primary appeal lies with businesses and developers who require robust, specialized, and high-assurance certificate solutions, backed by a reputable and experienced Certificate Authority.

SSL.com Pricing

SSL.com’s pricing structure reflects its diverse product range, offering clear, upfront costs for standard products while requiring direct engagement for more complex enterprise solutions.

This tiered approach caters to varying customer needs, from individuals to large organizations.

Transparent Pricing for Core Products

For its most frequently sought-after products, SSL.com provides explicit annual pricing directly on the homepage, simplifying the purchasing decision.

• Basic SSL/TLS Certificate:
  • Price: $36.75/yr
  • Details: This is their entry-level Domain Validation DV certificate, suitable for basic website encryption. It includes a $10,000 warranty, unlimited server licenses, and unlimited reissues. This competitive price point makes it accessible for small websites, blogs, and personal projects.
• Code Signing Certificate:
  • Price: $64.50/yr
  • Details: Essential for software developers, this certificate digitally signs applications and executables, displaying “Signed by Your Company Name” and ensuring trust on Windows platforms. The price reflects the validation required to establish developer identity and prevent “Unknown Publisher” warnings.
• Document Signing Certificate eSigner Cloud Document Signing:
  • Price: $215.28/yr
  • Details: This service guarantees the authenticity and integrity of digital documents, providing legally binding electronic signatures. The higher price reflects the advanced security and legal compliance features associated with document integrity and verification.

Tiered Pricing for CDN Services

The Content Delivery Network CDN service is offered in different tiers, indicating varying levels of features, bandwidth, and performance capabilities.

While specific numerical pricing for each tier Pro, Business, Enterprise isn’t detailed on the homepage, the mention of these tiers suggests a scalable pricing model.

Typically, CDN pricing is based on data transfer bandwidth, number of requests, and additional features like advanced security or caching.

Custom Quotes for Enterprise and Advanced Solutions

For more specialized and complex solutions, SSL.com directs potential clients to “Contact Sales.” This approach is standard in the industry for services that require tailored configurations, extensive integration, or high-volume deployment. These include:

• Hosted PKI Solution: Powering an organization’s own Certificate Authority.
• Custom-Branded Issuing CA: Issuing certificates under an organization’s own brand.
• Internet of Things IoT Custom IoT Solutions: Tailored PKI for device authentication and secure communication.
• Enterprise Brand Protection: Comprehensive solutions for email, phone, text, code, and document signing across an enterprise.

The pricing for these solutions would likely be based on factors such as:

• The number of certificates to be issued.
• The level of management and support required.
• Custom integration needs.
• Specific industry compliance requirements e.g., for government or energy sectors.
• Volume discounts for large-scale deployments.

Partner Programs and Volume Purchasing

SSL.com also offers an “Affiliate Program” that allows partners to earn up to 25% commission on PKI, Cloud Signing, and Certificate Solutions.

Additionally, their “Reseller and Volume Purchasing Partners” program aims to unlock revenue potential for partners and provides volume discounts.

This indicates that organizations purchasing certificates in bulk or reselling SSL.com’s services can benefit from more favorable pricing structures.

Payment Methods and Purchase Orders

The website mentions support for “Purchase Orders and Quotes,” providing details on “How to Submit a Purchase Order PO” and “Request for Quote RFQ.” This is crucial for corporate and government clients who often operate within structured procurement processes.

The availability of multiple “Payment Methods” further enhances flexibility for customers.

In summary, SSL.com adopts a hybrid pricing model: transparent and competitive for its mass-market products, while offering customized, value-based pricing for its enterprise and specialized PKI solutions.

This strategy allows them to serve a broad market spectrum effectively.

SSL.com vs. Competitors

When evaluating SSL.com, it’s useful to compare its offerings and positioning against some of its key competitors in the digital certificate and PKI space.

Each provider has its strengths and target audience.

SSL.com vs. DigiCert

• SSL.com: Positioned as a comprehensive CA with a strong focus on enterprise PKI, IoT, and diverse certificate types, including code signing and document signing. They offer clear pricing for core products and robust support. Their longevity since 2002 speaks to their experience.
• DigiCert: Often seen as the industry’s premium provider, particularly for high-assurance OV, EV certificates and enterprise PKI. DigiCert is known for its stringent validation processes, strong global trust roots, and excellent customer service. They cater heavily to large enterprises, government entities, and financial institutions.
  • Key Differences: DigiCert generally commands higher prices due to its premium branding and rigorous validation. SSL.com offers a broader range of mid-tier to high-end solutions at what can be perceived as more competitive rates, especially for specialized offerings like NAESB certificates. For pure enterprise-grade EV SSL, DigiCert is often the default choice for large organizations.

SSL.com vs. Sectigo formerly Comodo CA

• SSL.com: Offers a full spectrum of certificates with a strong emphasis on specialized PKI and signing solutions.
• Sectigo: One of the largest CAs globally, known for its extensive range of affordable SSL/TLS certificates including highly popular PositiveSSL products and a very broad market reach. Sectigo is often the go-to for small to medium-sized businesses and individuals due to its competitive pricing and ease of use.
  • Key Differences: Sectigo typically leads on sheer volume and price accessibility for standard DV and OV SSL certificates. SSL.com, while competitive in these areas, perhaps distinguishes itself more through its advanced enterprise PKI solutions, custom IoT offerings, and dedicated management tools like SSL Manager, which may appeal to organizations with more complex IT infrastructure and specific security requirements.

SSL.com vs. Let’s Encrypt

• SSL.com: A commercial CA offering paid, validated certificates with warranties, diverse product types, and professional support.
• Let’s Encrypt: A non-profit CA that provides free, automated, Domain Validated DV SSL/TLS certificates. It’s incredibly popular for basic website encryption due to its zero cost and ease of integration via ACME clients.
  • Key Differences: The primary difference is cost and validation level. Let’s Encrypt is free but only offers DV certificates and relies on automated support. SSL.com offers paid certificates with OV and EV options, backed by human support and warranties, suitable for businesses requiring higher trust and legal assurances. For a simple blog or personal site, Let’s Encrypt is often sufficient. For e-commerce, corporate sites, or any application requiring strong identity verification, SSL.com’s offerings are more appropriate.

SSL.com vs. GoDaddy SSL / Namecheap SSL

• SSL.com: A dedicated Certificate Authority focusing purely on digital trust services.
• GoDaddy/Namecheap: Primarily domain registrars and web hosting providers that resell SSL certificates from other CAs like Sectigo or DigiCert or issue their own basic DV certificates. They leverage their existing customer base for certificate sales.
  • Key Differences: While GoDaddy and Namecheap offer convenience for users who already manage domains/hosting with them, their expertise and range of specialized PKI solutions are typically limited compared to a dedicated CA like SSL.com. SSL.com offers deeper technical expertise, more advanced certificate types e.g., highly specialized EV options, dedicated eSigner, custom PKI, and more comprehensive support for complex certificate management. For a quick, basic SSL with a domain, these registrars are simple. For complex security needs, SSL.com is the expert choice.

In essence, SSL.com positions itself strongly in the mid-to-high end of the market, offering a comprehensive suite of digital trust services that go beyond basic SSL.

How to Cancel SSL.com Subscription

Managing digital certificates, including cancellations, is a crucial part of their lifecycle.

While the SSL.com homepage doesn’t explicitly detail a “cancel subscription” button, the typical process for canceling services with a Certificate Authority CA generally involves a few steps, often initiated through their support channels.

General Steps for Cancelling a Certificate/Subscription

1. Review Terms of Service: The first and most important step is always to consult SSL.com’s “Terms of Service” accessible from the homepage footer. This document will outline the official cancellation policy, refund eligibility especially for initial purchases, and any specific procedures or notice periods required. For instance, many CAs offer a short refund window e.g., 7 or 30 days after the initial purchase.
2. Access Your Account Dashboard: Log in to your SSL.com customer account or portal. Most CAs provide a dashboard where you can manage your purchased certificates, view their status, and sometimes initiate actions like reissuance or revocation. While direct cancellation might not be a single click, this is where you’d typically find options related to your active services.
3. Contact Support: This is usually the primary method for formal cancellations, especially for ongoing subscriptions or services that aren’t simple, one-time purchases.
   • Submit a Ticket: The SSL.com website prominently features a “Submit a Ticket” link, which is the most common and recommended way to initiate a support request. Clearly state your intention to cancel a specific subscription or certificate, providing all necessary account and order details.
   • Email or Phone Support: If available and preferred, reaching out via email or phone 1-877-SSL-SECURE is listed can also facilitate the process. Be prepared to verify your identity and account ownership.
4. Provide Necessary Information: When contacting support, be ready to provide:
   • Your account username or email.
   • The order number of the subscription/certificate you wish to cancel.
   • The domain name or certificate common name associated with the service.
   • The reason for cancellation e.g., no longer needed, switching providers. While not always mandatory, providing a reason can help the support team process your request efficiently and may also offer valuable feedback to the provider.
5. Confirm Cancellation: After submitting your request, ensure you receive a confirmation from SSL.com that your subscription has been successfully canceled. This confirmation might come via email and should detail any refund processed if applicable or the termination date of the service. Keep this record for your documentation.

Specific Considerations for Certificates

• Revocation vs. Cancellation: For SSL/TLS certificates, “cancellation” often refers to stopping future renewals or requesting a refund within a grace period. “Revocation” is the process of invalidating an active certificate before its expiration date e.g., if a private key is compromised. If your goal is to invalidate an active certificate due to a security incident, you would request a revocation.
• Automatic Renewal: Be aware of any automatic renewal settings on your account. If you wish to cancel, ensure that auto-renewal is turned off to prevent unwanted charges. This setting is usually found within your account dashboard.

Given SSL.com’s professional setup, the cancellation process is expected to be straightforward when following their official support channels and adhering to their terms of service.

Always prioritize direct communication with their support team for these types of requests.

How to Cancel SSL.com Free Trial

While the homepage text for SSL.com doesn’t explicitly mention a “free trial” for specific products, it’s common practice for many software and service providers, especially in enterprise solutions like PKI or CDN, to offer trial periods or demos.

If SSL.com were to offer a free trial, the cancellation process would typically follow standard industry practices, often designed to be less friction-filled than canceling a paid subscription.

General Steps for Cancelling a Free Trial

1. Check Trial Terms: The most critical first step is to review the specific terms and conditions of the free trial. This information is usually provided when you sign up for the trial and outlines:
   • Trial Duration: How long the trial lasts e.g., 7 days, 30 days.
   • Automatic Conversion: Whether the trial automatically converts into a paid subscription if not canceled. This is a very common model.
   • Cancellation Method: The specific steps required to cancel the trial.
2. Log In to Your Trial Account: Access the dedicated account or dashboard provided for the free trial. Often, there’s a clear indicator of how many days are left in your trial, and sometimes a “Cancel Trial” or “Manage Subscription” button is directly visible.
3. Look for a Cancellation Option: Within the trial account settings or billing section, search for options related to “Subscription,” “Billing,” “Plan Management,” or “Cancel Trial.” Many services make it straightforward to cancel directly from the user interface to avoid unintended charges.
4. Contact Support If No Self-Service Option: If a direct cancellation option isn’t available within the trial account, you would use SSL.com’s standard support channels:
   • Submit a Ticket: This is the most formal way to request cancellation. Clearly state that you are on a free trial and wish to prevent it from converting to a paid subscription. Provide your trial account details.
   • Email or Phone: If you prefer, use their email or phone support to communicate your intent.
5. Verify Cancellation: After initiating the cancellation, ensure you receive an email confirmation from SSL.com stating that your free trial has been successfully terminated and will not convert to a paid subscription. This confirmation is vital for your records to avoid any future billing disputes.

Key Considerations for Free Trials

• Timing is Crucial: If the trial automatically converts to a paid subscription, it’s essential to cancel before the trial period ends. Mark your calendar with a reminder a few days prior to the expiration date.
• No Obligation: Generally, free trials are “no obligation,” meaning you shouldn’t be charged if you cancel within the trial period. However, always confirm this in the terms.
• Data Retention: Understand if your data or configurations created during the trial period will be retained or deleted upon cancellation. This might be relevant if you decide to subscribe later.
• Credit Card on File: Some free trials require a credit card upfront to prevent abuse and streamline conversion to a paid plan. If you provided one, ensure that the cancellation process confirms no charges will be made.

Although the SSL.com homepage doesn’t highlight a free trial, the typical process for cancelling any such offering would involve reviewing the trial terms, accessing the trial account, and using either a self-service cancellation option or contacting their support team for assistance.

SSL.com Root Certificate and Trust

The “root certificate” is the foundational element of trust in any Public Key Infrastructure PKI system, and for a Certificate Authority CA like SSL.com, its root certificate is paramount.

It forms the anchor of trust for all certificates issued by that CA.

Understanding Root Certificates

A root certificate is a self-signed certificate at the top of a CA’s certificate hierarchy.

It is implicitly trusted by operating systems like Windows, macOS, Linux and web browsers Chrome, Firefox, Edge, Safari. When you visit a website secured by an SSL/TLS certificate issued by SSL.com, your browser checks the “chain of trust.” This chain typically involves:

1. End-entity certificate: The certificate issued to the website www.example.com.
2. Intermediate certificates: One or more certificates signed by the root certificate, used by the CA to issue end-entity certificates. This setup protects the highly sensitive root key.
3. Root certificate: The ultimate trust anchor, signed by the CA itself.

For a browser or operating system to trust an SSL.com certificate, the corresponding SSL.com root certificate or an intermediate certificate signed by it must be pre-installed in the device’s trust store.

SSL.com’s Root Certificate and Trustworthiness

SSL.com explicitly states on its “About SSL.com” page that it is a “Globally-Trusted Certificate Authority in business since 2002.” This signifies that their root certificates are widely recognized and embedded in major operating systems and browser trust stores.

• Inclusion in Trust Stores: For a CA to be globally trusted, its root certificates must be accepted and included in the root programs of major software vendors e.g., Microsoft, Apple, Mozilla, Google. This inclusion requires adherence to rigorous security, auditing, and operational standards set by these root programs. SSL.com’s continued operation since 2002 strongly suggests it meets these stringent requirements.
• CA Repository: The SSL.com website provides a link to its “CA Repository,” which typically contains crucial documents like:
  • Certificate Practice Statement CPS: A detailed document outlining the CA’s practices for issuing, managing, and revoking certificates. This includes validation procedures, key management practices, and operational controls.
  • Certificate Policy CP: A high-level set of rules stating the applicability of a named certificate type to a particular community and/or class of application with common security requirements.
  • Root and Intermediate Certificates: These are often made available for download for specific use cases e.g., for integrating with certain server software or client applications.
• Auditing and Compliance: Reputable CAs like SSL.com are subject to regular audits e.g., by WebTrust for CAs to ensure compliance with industry standards and best practices like those set by the CA/Browser Forum. These audits are critical for maintaining root program inclusion and global trust.

Importance of a Trusted Root

The trustworthiness of a CA’s root certificate is foundational for several reasons:

• Website Security: Without a trusted root, browsers would display security warnings “Not Secure”, deterring visitors and undermining confidence.
• Software Authenticity: For code signing, the root certificate ensures that the developer’s signature is trusted, preventing “Unknown Publisher” warnings.
• Document Integrity: For document signing, it ensures the digital signature on a PDF or other document is verifiable and legally binding.
• PKI Operations: For enterprise PKI deployments like SSL.com’s Hosted PKI, the root certificate establishes the internal trust hierarchy.

SSL.com’s emphasis on being a “Globally-Trusted Certificate Authority” and the availability of its CA Repository indicate its commitment to maintaining the integrity and widespread acceptance of its root certificates, which is crucial for the efficacy of all its digital trust services.

SSL.com Cloud Services eSigner

SSL.com has embraced cloud technology to enhance the accessibility and convenience of its digital signing services, particularly with its “eSigner” platform.

This move aligns with modern enterprise trends towards cloud-based solutions for scalability, flexibility, and remote accessibility.

eSigner: Cloud Document and Code Signing Service

The eSigner service is explicitly highlighted on the SSL.com homepage as a “Cloud Document and Code Signing Service.” This indicates a shift from traditional, hardware-token-based signing to a more streamlined, software-driven approach that leverages cloud infrastructure.

• Concept: Traditionally, code signing and high-assurance document signing often required physical hardware tokens like USB FIPS-compliant tokens to store the private key securely. While highly secure, these tokens can be cumbersome for distributed teams or remote work environments. eSigner aims to overcome this by moving the signing process to the cloud, while still maintaining high levels of security.
• Key Benefits:
  • Accessibility: Sign documents and code from anywhere with an internet connection, without needing a physical token. This is particularly beneficial for remote teams, global organizations, or developers on the go.
  • Efficiency and Automation: Cloud-based signing can be more easily integrated into automated workflows, CI/CD pipelines for code, or document management systems for streamlined signing processes. This reduces manual intervention and speeds up release cycles or document approvals.
  • Centralized Management: Organizations can centrally manage signing certificates and access policies for multiple users or teams, improving governance and auditability.
  • Enhanced Security Hardware Security Modules – HSMs: While the private key isn’t on a physical token with the user, cloud signing services like eSigner typically store and perform signing operations within FIPS-compliant Hardware Security Modules HSMs in a secure data center. These HSMs provide a highly secure environment for cryptographic operations, often exceeding the security of local token storage.
  • Cost Savings: Eliminates the need to purchase, distribute, and manage physical hardware tokens for each signer.
• Use Cases:
  • Software Development: Developers can sign applications, drivers, and executables directly from their build pipelines or IDEs, regardless of their physical location.
  • Legal and HR: Electronically sign contracts, agreements, and official documents with legally binding digital signatures.
  • Financial Services: Securely sign financial reports, audit trails, and transactional documents.

Other Cloud-Related Offerings

While eSigner is the most prominent cloud service, other aspects of SSL.com’s business leverage cloud principles:

• Hosted PKI Solution: This is inherently a cloud service, where SSL.com manages the Public Key Infrastructure on behalf of its clients. Organizations can effectively “power their CA with SSL.com’s World-Class PKI” without the overhead of building and maintaining their own complex PKI infrastructure. This provides a scalable, secure, and managed environment for issuing and managing certificates.
• Content Delivery Network CDN: A CDN is a distributed network of servers that delivers web content to users based on their geographic location. While not a signing service, it’s a critical cloud-based infrastructure offering that enhances website performance and security, complementing SSL/TLS certificates.

SSL.com Vulnerability Management

For a Certificate Authority CA like SSL.com, rigorous vulnerability management is paramount.

As a provider of digital trust, any security flaw in their systems or processes could have widespread implications, undermining the very trust they aim to provide.

While the homepage doesn’t explicitly detail their internal vulnerability management program, a reputable CA’s operations are inherently designed to address and mitigate vulnerabilities.

Industry Standards and Audits

• CA/Browser Forum Requirements: CAs are subject to stringent requirements and audits mandated by the CA/Browser Forum, an industry body that sets baseline requirements for the issuance and management of SSL/TLS certificates. These requirements include provisions for secure systems, incident response, and continuous monitoring for vulnerabilities.
• WebTrust for CAs Audits: Trusted CAs undergo regular, independent third-party audits e.g., WebTrust for CAs, ETSI to verify their compliance with industry security and operational standards. These audits typically cover areas such as:
  • Security Controls: Assessment of technical and administrative safeguards protecting cryptographic keys and CA systems.
  • System Integrity: Verification of controls to prevent unauthorized access, modification, or disclosure of data.
  • Vulnerability Scanning and Penetration Testing: Evidence that the CA regularly conducts security assessments of its infrastructure.
  • Incident Management: Protocols for identifying, responding to, and recovering from security incidents, including vulnerability disclosures.
• Root Program Requirements: Inclusion in browser and operating system root programs e.g., Microsoft, Mozilla, Apple, Google requires CAs to meet incredibly high security standards, which inherently includes robust vulnerability management processes. Failure to meet these standards can lead to a CA’s root certificate being distrusted, a catastrophic event for any CA.

Proactive Measures and Best Practices

A well-regarded CA like SSL.com would employ several proactive measures to manage vulnerabilities:

• Secure Development Lifecycle SDL: Implementing security at every stage of software development, from design to deployment. This includes threat modeling, secure coding practices, and security testing.
• Regular Security Audits and Penetration Testing: Engaging independent security firms to conduct regular penetration tests and vulnerability assessments of their infrastructure, applications, and network perimeter.
• Patch Management: A systematic process for identifying, acquiring, testing, and applying security patches to all systems and software. This is critical for addressing known vulnerabilities promptly.
• Intrusion Detection/Prevention Systems IDS/IPS: Deploying systems to monitor network traffic and system activity for malicious behavior or indicators of compromise.
• Security Information and Event Management SIEM: Centralized logging and analysis of security events to detect anomalies and potential threats in real time.
• Key Management Best Practices: Implementing robust controls around the generation, storage, and usage of private keys, especially the highly sensitive root keys, which are typically stored in FIPS-compliant Hardware Security Modules HSMs in highly secure, physically controlled environments.
• Employee Security Training: Ensuring all employees are trained on cybersecurity best practices, social engineering awareness, and incident reporting procedures.
• Bug Bounty Programs Optional but Recommended: Some leading CAs run bug bounty programs, inviting ethical hackers to find and report vulnerabilities in exchange for rewards. While not explicitly mentioned on SSL.com’s homepage, it’s a strong indicator of a proactive security posture.

Given the sensitive nature of their business, SSL.com’s continued operation and “Globally-Trusted” status implies a strong commitment to comprehensive vulnerability management, guided by industry best practices and regulatory compliance.

Their blog also mentions “Cybersecurity Roundup” articles, suggesting an active awareness and discussion of current security threats and vulnerabilities.

SSL.com Timestamp Server

The concept of a “timestamp server” is particularly relevant for code signing and document signing, both of which are core services offered by SSL.com.

A timestamp adds an extra layer of validity and non-repudiation to digital signatures.

What is a Timestamp Server?

A timestamp server also known as a Time Stamping Authority or TSA is a trusted third party that provides a cryptographically secure timestamp.

When a digital signature for code or a document is applied, it can be optionally “timestamped.”

• How it Works: The timestamp server signs a hash of the code or document and the precise time at which it received the request. This timestamp is then embedded within the digital signature.
• Why it’s Crucial: The primary benefit of a timestamp is to ensure that the signature remains valid even after the original signing certificate expires or is revoked.
  • Long-Term Validity: Without a timestamp, when a code signing or document signing certificate expires, the signature on the software or document becomes invalid, and users might see warnings or errors, even if the signature was valid at the time it was applied. A timestamp proves that the signature was valid when it was applied, meaning the software or document can still be trusted long after the signing certificate itself has expired.
  • Non-Repudiation: It provides irrefutable proof that the code or document existed and was signed at a specific point in time, preventing the signer from later denying the signature.
  • Legal Compliance: In many regulatory environments, a verifiable timestamp is essential for the legal validity of electronic signatures on documents.

SSL.com’s Implied Use of Timestamp Servers

While “ssl.com timestamp server” is a search query, the homepage text doesn’t explicitly highlight a standalone timestamp server product.

However, given their extensive offerings in “Code Signing Certificates” and “eSigner Document Signing Certificates,” it is highly probable and, in fact, a industry standard for CAs to incorporate timestamping services into their signing solutions.

• Code Signing: For code signing certificates, particularly EV Code Signing, the inclusion of a timestamp from a trusted source is almost mandatory for practical reasons. Software developers rely on timestamps to ensure their signed applications continue to be trusted by operating systems like Windows SmartScreen long after the signing certificate expires. Without timestamping, developers would constantly have to re-sign their older software versions.
• Document Signing: For “Legally-binding eSigner Cloud Document Signing,” timestamping is equally crucial. Legal documents often need to prove when they were signed for evidentiary purposes. A timestamp ensures that the digital signature’s validity can be independently verified, regardless of the signing certificate’s lifecycle.

Therefore, it’s reasonable to conclude that SSL.com’s code signing and document signing services either directly provide timestamping as part of their offering or integrate with trusted third-party timestamp authorities to ensure the long-term validity and integrity of the digital signatures they facilitate.

The industry practice is that a trusted CA providing these signing services would always ensure signatures are timestamped.

SSL.com Code Signing

Code signing is a critical service offered by SSL.com, designed to provide authenticity, integrity, and trust for software applications and executables.

As highlighted on their homepage, SSL.com offers both standard “Code Signing Certificates” and “EV Code Signing Certificates.”

The Importance of Code Signing

In an era of increasing cyber threats, users need assurance that the software they download and install is legitimate and hasn’t been tampered with. Code signing addresses this by:

1. Authenticity: Verifying the identity of the software publisher. When a user downloads a signed application, they can see who published it, similar to how an SSL/TLS certificate verifies a website’s identity.
2. Integrity: Ensuring that the code has not been altered or corrupted since it was signed. Any modification, intentional or accidental, after signing would invalidate the signature, alerting the user to potential tampering.
3. Trust and Reputation: Preventing “Unknown Publisher” warnings that often appear when users try to install unsigned software. These warnings can deter users and make them wary of an application. Signed code inspires confidence, leading to higher download and installation rates.
4. Compliance: Some platforms and app stores require code to be signed for submission.

SSL.com’s Code Signing Offerings

1. Standard Code Signing Certificate:

• Functionality: This certificate allows developers to digitally sign their software, scripts, and executables.
• Key Benefit: As stated on the homepage, it “Displays ‘Signed by Your Company Name’ on installer screen” and is “Trusted on all versions of Windows.” This is the foundational benefit, preventing generic security warnings and building immediate trust with users.
• Validation Level: Typically involves Organization Validation OV, where SSL.com verifies the identity of the organization applying for the certificate. This ensures that the publisher displayed is legitimate.
• Price: $64.50/yr, making it an accessible option for many developers and software companies.

2. EV Code Signing Certificate:

• Functionality: Extended Validation EV Code Signing offers the highest level of assurance for code signing.
• Key Benefit: The most significant advantage of EV Code Signing is that it provides “instant reputation” with Microsoft SmartScreen. Microsoft’s SmartScreen filter often displays warning messages for newly released, unsigned, or non-EV signed applications, even if they are legitimate. EV Code Signing bypasses these warnings immediately, which is crucial for new software or smaller developers looking to build trust quickly.
• Validation Level: Requires a more rigorous vetting process than standard OV code signing, involving thorough verification of the organization’s legal, operational, and physical existence.
• Security: Private keys for EV Code Signing certificates are typically stored on a FIPS 140-2 Level 2 compliant hardware token or within a secure cloud HSM like eSigner, as discussed earlier. This physical or cloud-based hardware protection makes it much harder for attackers to steal and misuse the private key.
• Timestamping: As discussed, EV Code Signing certificates are almost always timestamped by a trusted Time Stamping Authority. This ensures that the digital signature remains valid even after the signing certificate expires, providing long-term integrity for the software.

eSigner Cloud Code Signing

SSL.com’s eSigner service extends code signing into the cloud, providing a modern, flexible solution.

• Benefit: Enables developers to sign their code securely without the need for physical hardware tokens, streamlining workflows and supporting remote development environments. The private key operations are performed within secure, cloud-based HSMs.

SSL.com’s commitment to offering both standard and EV code signing, coupled with its cloud-based eSigner solution, demonstrates its understanding of diverse developer needs and its dedication to providing secure, efficient, and trusted code signing services.

This is a vital component for any software vendor concerned with user trust and security.

FAQ

What is SSL.com?

SSL.com is a globally trusted Certificate Authority CA that has been in business since 2002, providing a wide range of digital trust services including SSL/TLS certificates, code signing certificates, document signing certificates, and Public Key Infrastructure PKI solutions.

What types of SSL/TLS certificates does SSL.com offer?

SSL.com offers various SSL/TLS certificates including Basic Domain Validation, Premium, High Assurance Organization Validation, Enterprise EV Extended Validation, Wildcard SSL/TLS, Multi-domain UCC/SAN, and Enterprise EV UCC/SAN.

What is the price of a Basic SSL certificate from SSL.com?

A Basic SSL/TLS certificate from SSL.com is priced at $36.75 per year, offering domain validation, a $10,000 warranty, and unlimited server licenses and reissues.

Does SSL.com offer code signing certificates?

Yes, SSL.com offers both standard Code Signing Certificates and EV Code Signing Certificates, which are essential for digitally signing software applications and executables to ensure their authenticity and integrity.

What is eSigner from SSL.com?

ESigner is SSL.com’s cloud-based document and code signing service, which allows users to apply legally binding digital signatures to documents and code without needing a physical hardware token.

What is a timestamp server, and does SSL.com use one?

A timestamp server provides a cryptographically secure timestamp to a digital signature, ensuring its long-term validity even after the signing certificate expires.

While not explicitly listed as a standalone product, SSL.com’s code and document signing services implicitly or explicitly utilize timestamping as an industry best practice for long-term validity.

How does SSL.com ensure the trustworthiness of its certificates?

SSL.com ensures trustworthiness by being a globally recognized Certificate Authority in business since 2002, implying adherence to stringent industry standards, inclusion in major operating system and browser root programs, and undergoing regular third-party audits like WebTrust for CAs.

Does SSL.com offer solutions for the Internet of Things IoT?

Yes, SSL.com provides Custom IoT Solutions, which are tailored PKI solutions designed to secure IoT devices, ensuring secure communication and authentication for connected devices.

What is SSL Manager?

SSL Manager is a Windows Certificate Management Application offered by SSL.com that helps users manage their certificates on Windows systems, simplifying certificate lifecycle management tasks. Carhartt-wip.com Review

Can I get a refund if I cancel my SSL.com subscription?

Yes, refund eligibility for cancellations typically depends on SSL.com’s specific terms of service and any stated refund window e.g., 7 or 30 days after the initial purchase.

It’s best to consult their Terms of Service or contact support for details.

How do I contact SSL.com support?

You can contact SSL.com support by submitting a ticket through their website, calling their toll-free number 1-877-SSL-SECURE, or using their contact forms.

Does SSL.com provide a CDN Content Delivery Network service?

Yes, SSL.com offers Content Delivery Network CDN services in Pro, Business, and Enterprise tiers, designed to improve website performance and ensure uninterrupted content delivery.

What is a NAESB certificate, and does SSL.com provide them?

NAESB certificates are specifically designed for secure communication within the North American Energy Standards Board requirements.

Yes, SSL.com is an Accredited Certificate Authority for NAESB certificates.

Is SSL.com suitable for large enterprises?

Yes, SSL.com caters to large enterprises by offering advanced solutions such as Enterprise EV SSL/TLS, Hosted PKI, Custom-Branded Issuing CA, and Enterprise Brand Protection solutions.

Where can I find SSL.com’s legal documents like Privacy Policy and Terms of Service?

SSL.com provides direct links to its Privacy Policy and Terms of Service, as well as its CA Repository which includes Practices Statement and Document Repository, in the footer of its website.

Does SSL.com offer an affiliate program?

Yes, SSL.com has an Affiliate Program that allows partners to earn up to 25% commission on their PKI, Cloud Signing, and Certificate Solutions.

What is the difference between Code Signing and EV Code Signing at SSL.com?

Standard Code Signing prevents “Unknown Publisher” warnings and verifies publisher identity. Zingafs.com Review

EV Code Signing offers a higher level of assurance, providing instant reputation with Microsoft SmartScreen and typically requires the private key to be stored on a hardware token or secure HSM.

Can I submit a Purchase Order PO or Request for Quote RFQ to SSL.com?

Yes, SSL.com provides clear instructions on how to submit a Purchase Order PO or Request for Quote RFQ, along with accepted payment methods, for business and enterprise clients.

What kind of customer testimonials does SSL.com feature?

SSL.com features testimonials from “10,000 Data Innovators,” including specific mentions like “Jeff Borland, Head of NexBankGuard,” highlighting their comprehensive security solutions for enhancing online transactions.

How does SSL.com address website security and privacy concerns?

SSL.com addresses security and privacy through its core business of providing digital certificates for encryption, a clear Privacy Policy detailing data collection and usage, and compliance with GDPR cookie settings.