Spokk Features: What You Get

Spokk is packed with features designed to streamline the entire feedback and review management process. It’s definitely more than just a simple survey tool. it aims to be a comprehensive customer experience platform.

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Core Feedback Collection

• Surveys & Feedback: Spokk provides tools for creating surveys and collecting feedback. You can gather ratings, text feedback, and emails all in one simple form.
• Customizable Forms & Templates: The platform offers customizable templates and fields, allowing you to tailor your feedback forms to your specific needs. This means you can create forms that really fit your brand and the kind of feedback you’re looking for.
• Multi-Channel Data Collection: Spokk supports collecting feedback across multiple channels, making it easier to reach your customers wherever they are.
• QR Code Generation: A neat feature is the ability to generate QR codes for feedback forms, which is perfect for physical locations like restaurants or retail stores. Customers can simply scan the code with their phone and leave feedback quickly.

AI-Powered Review Generation

• AI-Generated Reviews: This is a standout feature. Spokk uses AI to take brief customer feedback and automatically generate longer, more detailed, and polished 5-star reviews. It can even incorporate additional questions you’ve asked into the generated review.
• Review Drafts: The AI creates review drafts that you can then easily copy and paste onto public review platforms. This saves a lot of time and helps ensure you get rich, informative reviews rather than just one-liners.
• Customizable Review Generation: You can personalize the AI-generated reviews to make them more relevant to specific customer experiences.

Engagement and Management

• Real-Time Notifications: Spokk offers real-time notifications, so you know immediately when new feedback or reviews come in.
• Reply to Feedback: The platform allows you to directly reply to feedback, helping you address concerns quickly and show customers you value their input.
• Send Coupons and Rewards: You can send personalized coupon codes or other rewards to customers as an incentive for leaving feedback or as a thank you. This can be automated or done manually.
• Automated Follow-ups: Spokk can send automated or manual follow-up messages, which is great for nurturing customer loyalty and retention.
• Customer Segmentation: The software includes features for customer segmentation, allowing you to better understand different customer groups.
• Negative Feedback Management: Spokk helps you manage negative feedback by allowing quick responses and showing professionalism, which can help rebuild trust.

Analytics and Reporting

• Reporting/Analytics: Spokk provides reporting and analytics tools to help you track customer satisfaction and identify trends. This data can be crucial for making informed business decisions.
• Sentiment Analysis: It offers sentiment analysis, which means it can understand the emotion behind customer feedback.
• Engagement Tracking: You can track customer engagement to see how well your efforts are working.
• Dashboard: Spokk features a centralized dashboard for managing all your feedback, contacts, and responses.

Integrations and Branding

• Integrations: Spokk integrates with popular services like Zapier, Pabbly Connect, and Twilio. This allows for automation of feedback and review collection processes.
• White Label & CNAME: For businesses or agencies, Spokk offers white-labeling and CNAME features, allowing you to brand the platform as your own. This is especially useful for agencies looking to resell Spokk’s services to their clients.

Overall, Spokk aims to provide a comprehensive solution for customer feedback and reputation management, offering tools that cover everything from collecting initial feedback to generating polished reviews and engaging with customers effectively.

Read more about Spokk Review:
Spokk Review & First Look: What’s It All About?