Spokk Complaints & Common Issues

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While Spokk generally receives very positive feedback, no software is without its quirks or areas for improvement. Based on user reviews, a couple of points have been mentioned that could be considered minor complaints or areas for development:

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  • Multi-Language Support: Some users have noted concerns about the lack of extensive multi-language support in the base plan. This could be a hurdle for businesses operating in diverse linguistic markets. While the tool itself might support translations for the forms, the AI review generation or dashboard might be primarily in English. However, a recent review mentions Spokk supporting “multiple languages”, indicating this might be an area of ongoing development and improvement.
  • Spokk Branding in Base Plan: For users on the lower-tier plans, there might be some Spokk branding present. This means your feedback forms or review requests might display Spokk’s logo or name, which might not be ideal for businesses striving for a completely seamless brand experience. Higher-tier or agency plans typically offer white-labeling, which removes this branding.
  • Initial Setup Kinks: A few users have mentioned running into “a few kinks” during the initial setup. However, these instances were quickly resolved with the help of responsive customer support. This isn’t necessarily a widespread complaint but something to be aware of when you’re first getting started.
  • Newness of the Concept: One user mentioned that the concept of Spokk (combining feedback with AI-generated reviews) is so new that it sometimes needs a bit of explanation for clients. This isn’t a flaw in the software itself but rather a hurdle in client education or adoption for agencies reselling the service.
  • Lack of “Select All” for Locations: In the dashboard, if you have multiple locations, you might need to select each location individually to view its responses, rather than seeing a combined “all” view. This is a minor interface preference that could streamline workflow for businesses with many locations.

Overall, these seem to be relatively minor points compared to the overwhelming positive feedback Spokk receives. The focus of the complaints generally revolves around features that might be desired for more advanced use cases or branding control, rather than fundamental flaws in the software’s core functionality.

Read more about Spokk Review:
Spokk Review & First Look: What’s It All About?
Spokk Features: What You Get
Spokk Pricing: What Does It Cost?
Is Spokk Legit? What Users Are Saying
Spokk Alternatives: Other Tools to Consider
What Are the Benefits of Using Spokk?
Spokk Customer Support Review
Spokk Dashboard Overview Spokk Customer Support Review

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