Splitkb.com Reviews

Based on checking the website, Splitkb.com appears to be a highly specialized e-commerce platform dedicated to split mechanical keyboards and related components.

It focuses on providing DIY kits, parts, switches, and keycaps for enthusiasts looking to build or customize ergonomic, split-layout keyboards.

The site emphasizes detailed documentation, community support, and efficient international shipping from the Netherlands.

This niche focus, coupled with a reported excellent customer rating on Trustpilot, suggests a reputable and reliable source for a very specific segment of the keyboard market.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Splitkb.com Review & First Look

Splitkb.com immediately positions itself as a go-to resource for split keyboard enthusiasts.

The site’s clean design, intuitive navigation, and direct focus on keyboard kits, parts, and accessories make for a straightforward user experience.

It’s clear that their primary audience is the DIY mechanical keyboard community, especially those interested in ergonomic, split designs.

Initial Impressions and User Interface

Upon landing on Splitkb.com, you’re greeted with a professional and uncluttered layout. The main navigation is clearly structured, featuring categories like Kits, Parts, Cases, Switches and Keycaps, and Help. This organization simplifies the journey for both new builders and seasoned hobbyists looking for specific components. The overall aesthetic is minimalist, focusing on product visuals and essential information rather than flashy graphics.

• Ease of Navigation: The menu is logical, allowing quick access to broad categories and specific product types. For instance, clicking “Kits” immediately shows series like “Halcyon” and “Aurora,” each with distinct offerings.
• Visual Appeal: Product images are high-quality, showcasing intricate details of PCBs, cases, and switches. This is crucial for a DIY market where visual inspection is often the first step in a purchasing decision.
• Information Accessibility: Key information like “CO2 Neutral Shipping” and “Discounts from €100” is highlighted early, indicating a customer-centric approach.

Target Audience and Niche Focus

Splitkb.com caters exclusively to the custom mechanical keyboard community, with a strong emphasis on split and ergonomic layouts.

This isn’t a site for someone looking to buy a standard off-the-shelf keyboard. Instead, it serves:

• DIY Enthusiasts: Individuals who enjoy assembling their own keyboards from scratch.
• Ergonomics Seekers: Users looking for split layouts like the Kyria, Lily58, Corne, or Ferris to improve typing comfort and reduce strain.
• Customization Aficionados: Those who want to select every component, from the microcontroller like the Liatris or nice!nano to the specific feel of the switches e.g., Gazzew U4Tx, Kailh Choc.

The site’s dedicated sections for “Build Guides” and a “Knowledge Base” further affirm its commitment to supporting this specific, often technically inclined, audience.

Splitkb.com Features

Splitkb.com boasts a robust set of features designed to support its niche market, from comprehensive product lines to in-depth resources and community engagement.

Product Range and Specialization

The core strength of Splitkb.com lies in its highly specialized product catalog.

They offer a curated selection, ensuring quality and compatibility within the split keyboard ecosystem. Homeofleigh.com Reviews

• Keyboard Kits:
  • Halcyon Series: Preassembled modules, including models like Elora, Kyria, Lily58, Corne, and Ferris. These offer a more streamlined build process.
  • Aurora Series: Premium DIY kits, available in wired and wireless options, catering to popular layouts like the Lily58, Corne, and Sweep. These are ideal for builders who want full control over their assembly.
• Individual Components:
  • Parts: Microcontrollers Liatris, nice!nano, PCBs Kyria rev3 PCB Kit, and other essential electronics. The Liatris Microcontroller, designed by Splitkb.com itself, stands out as a “best-in-slot” option with RP2040, 128Mbit flash, and user-controllable status LEDs.
  • Cases and Plates: A variety of low-profile and standard case options for popular kits like Kyria, Aurora Lily58, and Aurora Corne, allowing for personalization and protection.
  • Switches and Keycaps: A wide selection of mechanical switches from brands like Gazzew Boba U4 Silent Tactile, U4T Thocky, Bobagum Silent Linear, U4 Black Silent Tactile and Kailh Choc low-profile switches. They also stock specific low-profile Choc keycaps from Work Louder.

Data Point: The Gazzew Boba U4 switches are highlighted multiple times, reflecting their popularity within the custom keyboard community for their tactile yet silent characteristics. Prices for these switches typically range from €0.82 to €0.99 per switch.

Customer Support and Resources

Beyond just selling parts, Splitkb.com invests heavily in empowering its users through extensive support and educational resources.

• Knowledge Base & Build Guides: This is a significant differentiator. The site features:
  • Comprehensive Build Guides: Step-by-step instructions for assembling their various kits, crucial for beginners.
  • Frequently Asked Questions: A dedicated section addressing common queries.
  • Detailed Documentation: The site prides itself on offering “the most extensive, beginner friendly documentation and firmware.”
• “Composer” Tool: An innovative feature designed to guide users through the process of choosing parts for their keyboard build. It acts as an interactive configurator, answering questions and helping users make informed decisions, whether they are new or experienced. This is a powerful tool for reducing decision fatigue and ensuring compatibility.
• Community Engagement:
  • Discord Community: A direct link to their Discord server indicates active community support, allowing users to get real-time help from other builders and Splitkb.com staff.
  • Github: Sponsorship of open-source projects like QMK Firmware and ZMK Firmware, along with a Github presence, shows a commitment to the broader keyboard community and open-source development.
• Responsive Support: The website states, “Answers to your mail within three work days,” setting a clear expectation for customer service response times.

Statistic: Splitkb.com boasts an “Excellent Rating” of 4.9 out of 5 on Trustpilot based on customer reviews. This high rating directly reflects satisfaction with their products, shipping, and support.

Shipping and Logistics

For an international audience, shipping efficiency and transparency are critical.

• International Shipping: Orders are shipped worldwide from the Netherlands, Europe.
• Processing Time: The promise of shipping “within two business days” is a strong indicator of efficient order fulfillment.
• CO2 Neutral Shipping: This commitment to environmental responsibility is a notable feature that appeals to a growing segment of conscious consumers.

Splitkb.com Pros & Cons

Like any specialized vendor, Splitkb.com offers distinct advantages and potential drawbacks for its user base.

Understanding these can help you decide if it’s the right fit for your custom keyboard journey.

Advantages of Splitkb.com

Splitkb.com excels in several key areas, particularly for its target audience.

• Deep Specialization:
  • Focused Inventory: They don’t try to be everything to everyone. Their deep focus on split and ergonomic mechanical keyboards means their inventory is highly curated and relevant. This specialization often translates to higher quality products and better support for that specific niche.
  • Expertise: By concentrating on split keyboards, they demonstrate a profound understanding of the unique requirements and challenges of these builds, from compatible components to firmware intricacies.
• Exceptional Documentation and Support:
  • Beginner-Friendly Resources: The “Knowledge Base,” “Build Guides,” and the interactive “Composer” tool are invaluable. For new entrants to the custom keyboard hobby, especially with the complexity of split designs, comprehensive, step-by-step guidance is a huge plus. This significantly lowers the barrier to entry for DIY builds.
  • Active Community: Direct links to their Discord server indicate a vibrant community where users can share tips, troubleshoot, and get real-time assistance. This communal aspect is vital in a niche hobby.
• High Customer Satisfaction:
  • Trustpilot Rating: A 4.9 out of 5 rating on Trustpilot is a strong endorsement. This suggests a high degree of customer satisfaction with their products, service, and overall experience. It indicates reliable product delivery and responsive support.
• Quality Components:
  • Curated Selection: By stocking renowned brands like Gazzew and Kailh, and developing their own optimized components like the Liatris microcontroller, Splitkb.com ensures that builders have access to high-quality, reliable parts.
  • Open-Source Contribution: Their sponsorship of QMK and ZMK firmware projects highlights a commitment to the ecosystem and directly benefits users who rely on these open-source tools for their keyboard’s functionality. This also suggests they are deeply embedded in the community’s development.
• Efficient International Shipping:
  • Global Reach: Shipping from the Netherlands within two business days is efficient for a European-based vendor, making their products accessible to a wider international audience, often with reasonable delivery times.
  • CO2 Neutral: Their commitment to CO2 neutral shipping is a commendable effort towards environmental responsibility, which can be a deciding factor for ethically conscious consumers.

Potential Disadvantages of Splitkb.com

While strong in its niche, Splitkb.com might not be for everyone, especially those new to the broader mechanical keyboard world.

• Niche Focus Means Limited Scope:
  • No Standard Keyboards: If you’re looking for a traditional full-size, TKL, or 60% mechanical keyboard that isn’t split, Splitkb.com is not the place. Their specialization means they don’t offer solutions outside of their ergonomic split designs.
  • DIY Requirement: Most of their offerings are DIY kits. While they provide excellent guides, this still requires a certain level of comfort with assembly, soldering for some kits, and firmware flashing. This can be a barrier for those simply wanting a ready-to-use product.
• Pricing Can Be Higher for Custom Builds:
  • Premium Components: Custom mechanical keyboard components, especially those from reputable brands or with advanced features, tend to be more expensive than mass-produced keyboards. A complete split keyboard build from Splitkb.com, factoring in kit, switches, keycaps, and microcontroller, can easily run into hundreds of Euros. For example, a complete Halcyon kit with components could range from €150 to €300+ depending on customization.
  • Specialty Pricing: The value comes from customization, ergonomics, and quality, but it’s not a budget-friendly option compared to entry-level pre-built boards.
• Technical Affinity Required:
  • Even with beginner-friendly guides, the nature of building a custom keyboard requires some technical aptitude. Understanding switch types, soldering if applicable, flashing firmware, and troubleshooting connections can be daunting for someone without any prior experience in electronics or software.
• Shipping Costs for some regions: While they offer international shipping, the cost and customs duties for regions outside of Europe might still be a significant factor for potential buyers, despite their efficient processing. For instance, shipping to the US or Asia could add a notable percentage to the total cost.

Splitkb.com Alternatives

For those exploring the world of custom mechanical keyboards, especially split or ergonomic designs, several other reputable vendors offer similar products and services.

While Splitkb.com carves out a strong niche, knowing alternatives can help you compare options and find the best fit for your specific needs and budget. Kanguro.com.pl Reviews

Global & Niche Custom Keyboard Stores

Many stores cater to the broader custom mechanical keyboard community, often carrying split designs alongside traditional layouts.

• Keyboard.io: While more of a direct competitor offering their own highly ergonomic, pre-built split keyboards like the Model 01 and Atreus, Keyboard.io focuses on a complete, ready-to-use solution rather than DIY kits. Their emphasis is on unique, sculpted keycaps and open-source hardware/software.
• Keebio: A prominent US-based vendor specializing in DIY keyboard kits, including many popular split designs e.g., Iris, Corne, Nyquist. Keebio is known for its extensive range of PCBs, plates, and cases, often with clear build instructions. They offer a comparable DIY experience to Splitkb.com but with a different regional focus.
  • Key Similarities: Focus on DIY kits, variety of split layouts, comprehensive build guides.
  • Key Differences: US-based potentially better shipping for North American customers, broader range of “standard” custom PCBs alongside split ones.
• FalbaTech: A European Poland-based vendor known for its ergonomic mechanical keyboards, particularly those with wooden cases. They offer both pre-built options and DIY kits for various split and ergonomic designs. Their aesthetic often leans towards natural materials.
  • Key Similarities: European base, focus on ergonomics and split designs.
  • Key Differences: Strong emphasis on wooden cases, wider range of pre-built options, potentially different kit selections.
• Little Keyboards: Another US-based store focusing on small form factor and ergonomic keyboards, including many split designs. They offer kits, components, and often unique accessories for compact builds.
• Mechboards UK: For those in the UK or Europe, Mechboards offers a wide array of mechanical keyboard components, including some split kit options. They often carry popular switches, keycaps, and PCBs.
• Vendors on AliExpress/Taobao with caution: While not dedicated “stores” in the same vein, many individual sellers on these platforms offer components like PCBs, cases, and switches, often at lower price points. However, quality control, authenticity, and customer support can be highly variable. Caution is advised, as direct customer support and consistent quality are not guaranteed, unlike specialized vendors. This option is typically for experienced builders who know exactly what they’re looking for and are comfortable with potential risks.

DIY Parts Suppliers Broader Spectrum

For individual components like switches, keycaps, and microcontrollers, many general mechanical keyboard parts suppliers exist.

• Divinikey US, NovelKeys US, MechanicalKeyboards.com US: These are large US-based retailers that carry a vast selection of switches, keycaps, and accessories from various brands. While they might not specialize in split kits, they are excellent sources for the individual components needed to complete a split build.
• CandyKeys EU, MyKeyboard.eu EU: European counterparts to the above, offering a wide range of switches, keycaps, and sometimes custom keyboard components within the EU.
• Gazzew via authorized vendors: For specific switches like the popular U4 and U4T, you might find them directly from authorized Gazzew vendors globally, ensuring authenticity.

When considering alternatives, always compare:

• Product Availability: Do they have the specific split layout or components you need?
• Shipping Region & Cost: How do shipping times and costs compare to your location?
• Documentation & Support: Is their knowledge base as robust? Do they have an active community or responsive customer service?
• Pricing: Compare the total cost of a comparable kit and components across different vendors.

Ultimately, Splitkb.com stands out for its focused expertise and comprehensive support for split keyboards, but the ecosystem is rich with other quality providers depending on your specific needs and geographic location.

Splitkb.com Pricing

Understanding the pricing structure at Splitkb.com is crucial for anyone looking to embark on a custom split keyboard build.

Given the highly specialized nature of their products, the costs reflect the quality of components, the engineering behind the kits, and the extensive support and documentation provided.

Component-Based Pricing Model

Splitkb.com operates on a component-based pricing model, typical for the custom mechanical keyboard hobby.

You purchase individual parts that combine to form a complete keyboard.

This allows for immense customization but also means the final price can vary significantly.

• Kits Halcyon/Aurora Series: These are the foundational purchases.
  • Halcyon Series Preassembled Modules: While specific pricing for entire Halcyon kits isn’t directly listed as a single figure without configuration, individual components like a Halcyon PCB module could range from €20-€50+ per half, depending on the model Elora, Kyria, Lily58, Corne, Ferris. The “Configure yours!” option on their site suggests a dynamic pricing based on chosen modules and extras.
  • Aurora Series DIY Kits: Prices for Aurora series PCBs e.g., Aurora Lily58, Aurora Corne, Aurora Sweep might start around €30-€60 per PCB often sold as a set for left and right halves. Cases for these kits e.g., Aurora Lily58 Low Profile Case, Aurora Corne Low Profile Case typically range from €3.26 to €22.69 excluding sales tax depending on the material and complexity.
• Microcontrollers: Essential for the keyboard’s functionality.
  • Liatris Microcontroller: Priced at €14.87 excluding sales tax, this is Splitkb.com’s custom-designed controller.
  • nice!nano Wireless Microcontroller: Sells for €21.44 excluding sales tax. You typically need two for a fully wireless split setup.
• Switches: A critical component influencing typing feel.
  • Gazzew Switches Boba U4, U4T, Bobagum, U4 Black Silent Tactile: These are priced per switch, generally ranging from €0.82 to €0.99 excluding sales tax each. A typical split keyboard might require 60-70 switches, so this adds €50-€70+ to the total.
  • Kailh Low Profile Choc Switches: Also priced per switch, at a similar range of €0.82 to €0.99 excluding sales tax.
• Keycaps:
  • Work Louder Low Profile Choc Keycaps: While specific kit prices aren’t detailed on the homepage, a full set of quality keycaps can range from €30 to €100+ depending on the material, legend, and profile.

Example Cost Breakdown Illustrative

To give you a rough idea, here’s an example of a potential basic DIY split keyboard build using Splitkb.com components: Nomoredigging.co.uk Reviews

1. Aurora Corne PCB Kit: ~€50 for both halves
2. Aurora Corne Low Profile Case: ~€20 for both halves, basic option
3. Liatris Microcontrollers: 2 x €14.87 = ~€30
4. Gazzew Boba U4 Switches: 60 switches x €0.99 = ~€60
5. Basic Keycap Set e.g., from an alternative vendor or basic set offered: ~€30-€50

Estimated Subtotal excluding tax/shipping: €190 – €210

This estimate is for a basic build. Opting for wireless microcontrollers nice!nano, more premium case materials, or different keycap sets can push the total significantly higher, easily into the €250-€400+ range.

Value Proposition

While the absolute cost might seem high compared to a mass-produced, off-the-shelf keyboard, the value proposition at Splitkb.com lies in:

• Ergonomics & Customization: You are investing in a tool tailored to your specific ergonomic needs and aesthetic preferences.
• Quality & Durability: Custom components are often built to higher standards than many mass-produced parts, leading to a more durable and enjoyable typing experience.
• Support & Community: The extensive documentation, “Composer” tool, and active Discord community provide immense value, especially for those new to DIY builds, reducing frustration and ensuring a successful project.
• Longevity: A well-built custom keyboard can last for many years, with components being replaceable or upgradeable, offering a long-term return on investment in terms of comfort and productivity.

In conclusion, expect to pay a premium for the specialized products and support offered by Splitkb.com.

The pricing aligns with the high-quality, niche market it serves, making it an investment for enthusiasts seeking a truly personalized and ergonomic typing experience.

Splitkb.com vs. Keebio

When delving into the world of DIY split mechanical keyboards, two prominent names often come up: Splitkb.com and Keebio.

Both cater to a similar audience of custom keyboard enthusiasts, particularly those interested in ergonomic, split designs.

However, they have distinct approaches, regional focuses, and product philosophies that differentiate them.

Splitkb.com: The European Ergonomics Specialist

As discussed, Splitkb.com is based in the Netherlands and has a strong emphasis on providing a highly curated experience for split keyboard builders.

• Strengths: Kingsofneon.com Reviews

  • Exceptional Documentation: Splitkb.com is arguably unparalleled in its comprehensive build guides, knowledge base, and the innovative “Composer” tool. They actively work to make the DIY process as straightforward as possible.
  • Integrated Ecosystem: They design and offer their own specialized components like the Liatris microcontroller, which is optimized for split keyboards, indicating a deep level of expertise and control over their product line.
  • Focus on Refinement: Their Halcyon and Aurora series often represent refined, well-supported iterations of popular split layouts, with an emphasis on quality and ease of assembly especially Halcyon’s preassembled modules.
  • European Base: Benefits customers within Europe with potentially faster shipping and fewer customs hurdles.
  • High Customer Satisfaction: Evidenced by their 4.9/5 Trustpilot rating, indicating strong customer service and product quality.

• Product Examples: Halcyon Kyria, Aurora Lily58, Liatris Microcontroller, Gazzew switches.

Keebio: The US-Based DIY Pioneer

Keebio, based in the United States, is a long-standing and respected name in the custom mechanical keyboard community, known for its wide array of DIY kits and open-source contributions.

*   Broad Kit Selection: Keebio offers a vast catalog of DIY kits, including many popular split layouts like the Iris, Nyquist, and Corne, but also a significant number of traditional non-split layouts and ortholinear boards. This broader range caters to a wider audience within the DIY sphere.
*   Community-Driven Designs: Many of Keebio's offerings are variations or interpretations of community-driven open-source designs, fostering a sense of collaboration and accessibility.
*   Extensive Parts Inventory: They carry a wide variety of individual components—PCBs, plates, cases, and unique accessories—allowing for highly modular and experimental builds.
*   US Base: Offers advantages for North American customers in terms of shipping times and costs.
*   Active Blog/Guides: While perhaps not as interactive as Splitkb.com's Composer, Keebio also provides detailed build guides and active support.

• Product Examples: Iris Rev. 7, Nyquist, Corne PCB, various PCB designs, custom plates.

Key Differentiators and Comparison Points

Feature	Splitkb.com	Keebio
Primary Focus	Highly specialized in split & ergonomic keyboards	Broad range of DIY kits, including split & ortho
Geographic Base	Netherlands EU	United States
Documentation	Excellent, interactive Composer, comprehensive	Very good, detailed build guides, clear instructions
Proprietary Parts	Yes Liatris Microcontroller, Halcyon series	Primarily uses open-source designs. less proprietary hardware
Ease of Build Kits	Very high, especially Halcyon preassembled	High, but generally requires more traditional DIY assembly
Community Support	Strong Discord, direct sponsorship of firmware	Active Discord, strong community presence
Aesthetic	Clean, minimalist, modern	Functional, diverse, community-oriented
Shipping Advantage	EU customers	North American customers
Pricing Strategy	Premium for specialized, refined components	Competitive for DIY kits, wide range of price points

Which One to Choose?

• Choose Splitkb.com if:

  • You are primarily interested in split and ergonomic keyboards.
  • You value exceptionally detailed, beginner-friendly documentation and interactive tools like the Composer.
  • You are located in Europe and want faster shipping without customs hassles.
  • You appreciate a curated, high-quality selection and don’t mind paying a slight premium for specialized components and refined kits.
  • You prefer kits that simplify the assembly process e.g., Halcyon series.

• Choose Keebio if:

  • You want a broader selection of DIY kits, including both split and other compact/ortholinear layouts.
  • You are located in North America and prioritize faster domestic shipping.
  • You are comfortable with a more traditional DIY assembly process and enjoy exploring a wider range of open-source designs.
  • You are looking for potentially more budget-friendly options or more experimental PCB designs.

Both vendors contribute significantly to the custom mechanical keyboard hobby.

Your choice will largely depend on your specific needs, experience level, desired layout, and geographic location.

How to Cancel Splitkb.com Subscription

Based on the information available on the Splitkb.com website, it appears Splitkb.com does not offer a subscription service in the traditional sense. Their business model revolves around the one-time purchase of keyboard kits, parts, switches, and accessories. You buy what you need, when you need it, rather than subscribing to a recurring delivery or service.

Therefore, there is no “Splitkb.com subscription” to cancel.

This means:

• No recurring billing: You won’t be charged monthly or annually unless you explicitly make a new purchase.
• No membership tiers: There are no premium memberships or subscription-exclusive content that would require cancellation.
• Direct purchase model: All transactions are for specific products added to your cart and purchased outright.

If you have made a purchase and are looking to: Edenred.de Reviews

• Cancel an order: If your order hasn’t shipped yet, you might be able to request a cancellation. You would need to contact Splitkb.com’s customer support directly as soon as possible after placing the order. The website states, “Answers to your mail within three work days,” so email would be the primary method.
• Return a product: If you’ve received a product and wish to return it, you would need to refer to their Refund Policy. Generally, returns are subject to specific conditions e.g., unopened packaging, within a certain timeframe. The “Help” section of their website includes a “Refund Policy” link, which would contain the precise steps and conditions for returns.

Action Steps if you need to reverse a transaction:

1. Check your order status: Log into your Splitkb.com account if you created one to see if your order has been processed or shipped.
2. Review the Refund Policy: Before contacting them, read their official “Refund Policy” on their website to understand the terms and conditions for cancellations or returns.
3. Contact Customer Support: The most direct way to inquire about cancelling an order or initiating a return is to email their support team. Be prepared to provide your order number and the reason for your request.

In summary, rest assured that you do not need to worry about inadvertently signing up for a recurring charge from Splitkb.com, as they operate on a straightforward e-commerce purchase model.

How to Cancel Splitkb.com Free Trial

Based on a thorough review of the Splitkb.com website, it is clear that Splitkb.com does not offer any free trials. Their business model is entirely based on the direct sale of physical goods, specifically custom mechanical keyboard kits and components.

• There are no software services, premium content, or membership tiers that would typically come with a free trial period.
• You cannot “try out” a keyboard kit or component before purchasing it. You purchase the physical items directly.

Therefore, the concept of “cancelling a Splitkb.com free trial” is not applicable to their operations.

If you are looking to:

• Understand a product before buying: Splitkb.com provides extensive resources for this, including:
  • Detailed product descriptions and specifications for all items.
  • High-quality images and sometimes videos of their products.
  • The “Composer” tool which helps you visualize and understand component compatibility for your build.
  • Comprehensive build guides and a knowledge base that explain how their products work and how to assemble them.
  • An active Discord community where you can ask questions and see others’ experiences.
• Return a purchased item: If you buy a product and it doesn’t meet your expectations and is eligible for return, you would need to refer to their Refund Policy for the terms and process. This is not a “cancellation of a trial” but a standard product return.

In conclusion, you do not need to worry about any hidden subscriptions or free trials needing cancellation on Splitkb.com.

Their service is a direct retail experience for custom keyboard enthusiasts.

Splitkb.com Community and Support Ecosystem

Beyond just selling parts, Splitkb.com has clearly invested in fostering a robust community and support ecosystem around its products.

This is a critical factor for a niche hobby like custom mechanical keyboards, where users often need guidance, troubleshooting advice, and a sense of belonging.

Active Discord Community

One of the most prominent features of Splitkb.com’s support system is its active Discord community. Whisperpumps.com Reviews

• Direct Link: The website prominently features a “Join the Discord community!” link under its “Help” section and directly on the homepage. This makes it easy for potential and existing customers to connect.
• Real-time Support: Discord servers for custom keyboard vendors typically serve as a hub for:
  • Peer-to-peer assistance: Experienced builders can help newcomers with questions about assembly, firmware, or part compatibility.
  • Official support: Splitkb.com staff often participate, providing direct answers to inquiries and troubleshooting issues.
  • Announcements: Updates on new products, restocks, and sales are frequently shared here.
  • Showcases: Users share photos of their completed builds, fostering inspiration and engagement.
• Benefits for Users: For someone embarking on a DIY build, a live community offers invaluable support that static documentation, however comprehensive, cannot fully replicate. It creates a space for immediate answers and shared experiences.

Sponsorship of Open-Source Firmware Projects

Splitkb.com’s commitment extends beyond their immediate customer base to the broader mechanical keyboard open-source community, particularly in firmware development.

• QMK Firmware: They proudly state, “We proudly sponsor the following projects: QMK Firmware. QMK is one of the most popular firmware frameworks in use for wired keyboards. We are one of its top financial contributors.”
  • Significance: QMK Quantum Mechanical Keyboard Firmware is the backbone for countless custom keyboards, enabling complex key mappings, layers, and macros. By financially contributing, Splitkb.com directly supports the development of the software that makes their hardware functional and versatile. This ensures longevity and continued innovation for their products.
• ZMK Firmware: “ZMK is a freshly established firmware framework specifically for wireless keyboards. We are one of its top financial contributors.”
  • Significance: ZMK is crucial for wireless split keyboards. Their sponsorship here demonstrates a foresight into future trends and a commitment to ensuring robust, open-source wireless solutions for their customers. Many of their Aurora kits offer wireless options, directly benefiting from stable ZMK development.
• kbd.news Keyboard Builders’ Digest: “Keyboard Builders’ Digest aggregates keyboard projects from all over the web, bringing the latest news straight to you. We are its top sponsor.”

Impact of Sponsorship: This financial support is not just a gesture. it directly benefits end-users by ensuring that the open-source firmware their keyboards rely on remains free, actively developed, and well-maintained. This contributes to the long-term usability and upgradeability of Splitkb.com’s products.

Comprehensive Documentation and Build Guides

While mentioned previously, it bears repeating in the context of their support ecosystem:

• Knowledge Base: A repository of articles addressing common questions and technical details.
• Build Guides: Step-by-step instructions with clear images and text for assembling their various kits. This is fundamental for the DIY nature of their products.
• “Composer” Tool: An interactive configurator that guides users through part selection, ensuring compatibility and making informed decisions. This proactive support reduces potential errors and frustration.

Responsive Customer Service

Splitkb.com states, “Answers to your mail within three work days.” While not instant, this sets a clear expectation and indicates a commitment to providing timely responses to email inquiries.

For complex issues that might not be resolved on Discord, direct email support is essential.

In essence, Splitkb.com’s ecosystem is built on the understanding that selling custom keyboard parts is only half the battle.

Providing comprehensive resources, fostering an active community, and supporting the underlying open-source technologies are what truly empower their customers to successfully build and enjoy their ergonomic keyboards.

Final Verdict and Recommendations

Based on a comprehensive review of Splitkb.com’s website, products, and support ecosystem, it’s clear that this is a highly reputable and specialized vendor within the custom mechanical keyboard space, particularly for ergonomic split designs.

Final Verdict

Splitkb.com stands out as an excellent choice for anyone looking to build or acquire a high-quality, ergonomic split mechanical keyboard. Their strengths lie in:

• Unmatched Specialization: They excel in their niche, offering a curated selection of refined kits and components specifically for split keyboard enthusiasts.
• Exceptional Support & Documentation: The “Composer” tool, detailed build guides, knowledge base, and active Discord community are top-tier resources that significantly lower the barrier to entry for DIY builds. This is their strongest selling point for new builders.
• Commitment to Quality: From their own Liatris microcontroller to stocking reputable switch brands like Gazzew, they prioritize quality components.
• Community-Minded: Their financial sponsorship of open-source firmware projects QMK, ZMK and kbd.news demonstrates a genuine commitment to the health and growth of the hobby, which directly benefits their users.
• Strong Customer Satisfaction: The 4.9/5 Trustpilot rating speaks volumes about their reliability, product quality, and customer service.
• Efficient Logistics: International shipping from the Netherlands within two business days, coupled with CO2 neutral shipping, adds to the positive experience.

While the pricing reflects the premium nature of custom components and the extensive support offered, the value proposition for those seeking a truly personalized and ergonomic typing experience is high. Empmonitor.com Reviews

The primary “con” is simply that their specialization means they won’t cater to those looking for traditional, non-split keyboard layouts or pre-built, ready-to-use solutions without any assembly.

Recommendations

For whom is Splitkb.com the ideal choice?

1. First-Time Split Keyboard Builders: If you’re new to the world of custom keyboards but are intrigued by the ergonomic benefits of split layouts, Splitkb.com is an excellent starting point. Their documentation and the “Composer” tool will guide you through the process, making it less daunting.
2. Ergonomics Enthusiasts: If you spend long hours typing and are experiencing discomfort with traditional keyboards, their focus on designs like the Kyria, Corne, and Lily58 makes them a prime destination for improving your typing posture and comfort.
3. Quality-Conscious DIYers: If you appreciate well-engineered components, reliable parts, and a vendor that stands behind its products with comprehensive support, Splitkb.com delivers.
4. European Customers: Given their base in the Netherlands, customers within Europe will likely benefit from faster shipping times and potentially reduced customs complexities compared to US-based vendors.
5. Supporters of Open-Source: If you value vendors who actively contribute to the open-source ecosystem that underpins the custom keyboard hobby, Splitkb.com’s sponsorships align with that value.

In summary, if you’re ready to invest in a superior, customized, and ergonomically sound typing solution, and are comfortable with the DIY aspect or eager to learn, Splitkb.com is highly recommended. Their focus, quality, and comprehensive support make them a leading authority and reliable source in the niche of split mechanical keyboards.

Frequently Asked Questions

What is Splitkb.com?

Splitkb.com is an online retailer specializing in custom mechanical keyboard kits and components, primarily focusing on ergonomic split keyboards.

They offer DIY kits, preassembled modules, cases, switches, keycaps, and microcontrollers.

Where is Splitkb.com located?

Splitkb.com is based in the Netherlands, Europe, and ships orders internationally from there.

Does Splitkb.com ship internationally?

Yes, Splitkb.com offers international shipping to customers worldwide.

Orders are typically shipped within two business days.

What kind of keyboards does Splitkb.com sell?

Splitkb.com sells DIY kits and preassembled modules for ergonomic split mechanical keyboards, such as the Halcyon and Aurora series, which include popular layouts like the Kyria, Lily58, Corne, Elora, and Ferris.

Are Splitkb.com products easy to assemble for beginners?

Yes, Splitkb.com is highly regarded for its beginner-friendly documentation, comprehensive build guides, and an interactive “Composer” tool that helps users select compatible parts and navigate the assembly process. Morrispublishing.com Reviews

What is the “Composer” tool on Splitkb.com?

The “Composer” is an interactive tool on Splitkb.com that guides users through choosing components for their keyboard build, answering questions and helping them make informed decisions about parts and compatibility.

Does Splitkb.com offer pre-built keyboards?

Splitkb.com primarily offers DIY kits and preassembled modules within their Halcyon series, meaning some parts come assembled, but the final keyboard typically requires user assembly. They do not sell fully pre-built, ready-to-use keyboards in the traditional sense.

What payment methods does Splitkb.com accept?

The website does not explicitly list all accepted payment methods on its homepage, but typical e-commerce sites generally accept major credit cards Visa, Mastercard, etc. and potentially PayPal.

You would confirm this during the checkout process.

Does Splitkb.com have good customer service?

Yes, Splitkb.com has an “Excellent Rating” of 4.9 out of 5 on Trustpilot.

They also state they answer emails within three work days and have an active Discord community for support.

What is the average shipping time for Splitkb.com orders?

Splitkb.com states that orders are shipped within two business days from the Netherlands.

Actual delivery time will depend on the destination country and selected shipping method.

Can I get help with firmware on Splitkb.com?

Yes, Splitkb.com actively sponsors open-source firmware projects like QMK Firmware and ZMK Firmware, and provides extensive documentation and community support Discord for firmware-related questions for their keyboards.

What types of switches does Splitkb.com sell?

Splitkb.com sells a variety of mechanical switches, including popular options from Gazzew e.g., Boba U4, U4T, Bobagum and Kailh Low Profile Choc switches. Cooper-adams.com Reviews

Does Splitkb.com sell keycaps?

Yes, Splitkb.com sells keycaps, including specialized low-profile Choc keycaps from brands like Work Louder that are compatible with their Aurora keyboards.

What is a microcontroller, and does Splitkb.com sell them?

A microcontroller is the “brain” of a custom keyboard, processing key presses.

Yes, Splitkb.com sells microcontrollers, including their own custom-designed Liatris Microcontroller and the nice!nano for wireless builds.

What is the return policy for Splitkb.com?

Splitkb.com has a “Refund Policy” linked in their “Help” section.

It’s advisable to review this policy directly on their website for specific conditions and procedures for returns or exchanges.

Does Splitkb.com offer discounts?

Yes, the homepage mentions “Discounts from €100,” indicating that larger orders may qualify for discounts.

Specific details would likely be found in their sales policies or applied automatically at checkout.

Is Splitkb.com environmentally friendly?

Yes, Splitkb.com explicitly states that they offer “CO2 Neutral Shipping,” indicating a commitment to reducing their environmental impact.

How does Splitkb.com support the custom keyboard community?

Splitkb.com supports the community by sponsoring key open-source firmware projects QMK, ZMK and industry news aggregators kbd.news. They also host an active Discord community for peer and official support.

What makes split keyboards ergonomic?

Split keyboards typically separate the left and right halves of the keyboard, allowing users to position them at shoulder width. Northwave.com Reviews

This can help maintain a more natural wrist and arm alignment, reducing strain and promoting better posture.

Is soldering required for all Splitkb.com kits?

While many DIY kits in the custom keyboard hobby require soldering, some of Splitkb.com’s offerings, particularly those in the Halcyon Series, feature “preassembled modules” or hotswap PCBs where switches can be inserted without soldering, which reduces or eliminates the need for soldering for certain components.

You should check individual product descriptions for specific requirements.