SmatLeads Refund Policy Explained

Understanding a refund policy is always important before committing to a new service. SmatLeads offers a few different refund terms depending on how you purchased your subscription.

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If you bought SmatLeads through an AppSumo “lifetime deal,” you’re typically covered by AppSumo’s 60-day money-back guarantee. This means you have two months to try out the product risk-free to ensure it’s the right fit for you.

For those who subscribe directly on a monthly or annual basis, SmatLeads has a more specific refund policy, which was last updated in July 2023.

Refund Eligibility:

• Monthly Subscriptions: You can get a refund within the first 7 days from your initial subscription date.
• Annual Subscriptions: Similar to monthly plans, refunds are eligible within the first 7 days from the initial subscription date.
• Promotional Subscriptions: Eligibility for refunds on special promotional offers might vary, so it’s advised to check the specific terms of that promotion.

Refund Process:

• To request a refund, you need to contact their customer support team at [email protected].
• You’ll need to provide your full name, subscription ID, and a detailed reason for your request.
• Refund requests are generally processed within 15 business days from the submission date.

Refund Conditions:

• Refunds are only considered if the request is made within the eligible time frame (the 7-day window for monthly/annual plans, or as per promotional terms).
• Refunds will be issued using the same payment method used for the original purchase.
• Only the subscription amount is refundable. any additional fees, taxes, or charges are non-refundable.
• SmatLeads reserves the right to offer a partial refund if you’ve used the service extensively and derived significant value during the refund period.
• Crucially, refunds will not be provided if the reason for cancellation is due to a violation of their terms of service or any abusive use of the service.

Subscription Cancellation:

• If you decide to cancel your subscription, your access to the service will be terminated.
• They do not offer prorated refunds for subscription cancellations made before the end of the billing cycle.

It’s worth noting that a different entity, Smart Lead Digital, has a 30-day refund policy, but this seems to be a separate service. The AppSumo offering of “SmatLeads” specifically states a 60-day money-back guarantee. Always double-check the refund policy directly on the platform where you purchase to ensure you have the most up-to-date information.

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