Smartphonesplus.com Reviews

Based on checking the website, SmartphonesPLUS.com appears to be a legitimate and well-structured online platform primarily focused on buying, selling, and repairing used electronic devices, specifically smartphones, tablets, and smartwatches.

It presents itself as a reliable service for consumers looking to trade in their old tech for cash, purchase certified pre-owned devices, or get their existing phones repaired.

The site emphasizes ease of use, competitive offers, and customer satisfaction, backed by testimonials and a commitment to data security and environmental sustainability through recycling.

The platform streamlines the process of selling used electronics by offering instant online quotes, free shipping, and multiple payout options, aiming to provide a hassle-free experience for users.

For those looking to buy, SmartphonesPLUS highlights its rigorous diagnostic testing process for certified refurbished devices, along with free shipping, a 30-day warranty, and significant savings compared to new products.

Their repair services are also promoted, ensuring high-quality parts and expert care.

Overall, SmartphonesPLUS positions itself as a comprehensive solution for managing the lifecycle of personal electronics, focusing on transparency, customer trust, and responsible e-waste management.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding SmartphonesPLUS: A Comprehensive Overview

SmartphonesPLUS.com is an online platform that has carved a niche in the electronics market by facilitating the buying, selling, and repairing of used mobile devices and other electronics.

Founded by three tech-minded brothers, the company emphasizes a family-owned business ethos, prioritizing honesty, excellent service, and fair pricing.

This approach aims to provide a reliable and transparent experience for customers navigating the often-complex world of pre-owned tech.

What Services Does SmartphonesPLUS Offer?

The core offerings of SmartphonesPLUS revolve around three main pillars:

• Buying used electronics: They purchase a wide range of devices, including iPhones, Samsung Galaxies, Android phones, MacBooks, iPads/Tablets, and smartwatches.
• Selling certified pre-owned devices: Customers can buy refurbished phones, tablets, and smartwatches that have undergone rigorous testing.
• Device repair services: They offer repair estimates and services for various phone and tablet issues.

The Company’s Mission and Values

SmartphonesPLUS states its mission is to make buying, selling, and repairing devices simpler and more accessible. Their values are rooted in:

• Honesty: Providing accurate quotes and transparent processes.
• Excellent service: Focusing on customer satisfaction and support.
• Fair pricing: Offering competitive rates for both buying and selling.
• Sustainability: Ensuring 100% of received devices are refurbished, reused, or recycled, preventing e-waste.

Selling Your Device to SmartphonesPLUS: The Process Dissected

One of the primary functions of SmartphonesPLUS is to provide a straightforward avenue for individuals to sell their used smartphones and other electronics for cash.

The website outlines a clear, step-by-step process designed for simplicity and speed.

Step-by-Step Selling Guide

The selling process typically involves four key stages:

1. Device Selection and Instant Quote: Users select their device type e.g., iPhone 11 Pro Max, Samsung Galaxy S21, specify its storage capacity, network carrier, and condition e.g., flawless, good, fair, damaged. Based on these inputs, an instant quote is generated. For instance, an iPhone 12 Pro Max might fetch up to $280, while an iPhone 7 could be up to $19, depending heavily on its condition.
2. Payout Method Selection: At checkout, sellers choose their preferred payment method. Options provided include ACH bank transfer, PayPal, Venmo, mailed check, digital prepaid card, or gift card. This flexibility is a significant draw, as it caters to diverse user preferences.
3. Free Shipping: SmartphonesPLUS provides a prepaid shipping label or QR code via email. The seller packages their device advising durable packaging and protective materials like bubble wrap or foam and drops it off at a USPS location. They also suggest insuring the shipment for added peace of mind, though this would require obtaining a new label from USPS.
4. Device Inspection and Payout: Once the device is received, the SmartphonesPLUS team inspects it to confirm its condition matches the seller’s description. If the condition is as quoted, payment is processed, typically within 2-3 business days of receiving the device. If the condition differs, they will adjust the offer accordingly.

Preparing Your Device for Sale

To ensure a smooth transaction and protect personal data, SmartphonesPLUS provides crucial instructions for sellers:

• Remove accounts: Sign out of and remove all iCloud, Google, and/or Samsung accounts and associated passwords. This is critical for device functionality and security.
• Factory reset: Perform a full factory reset on the device to erase all personal data.
• Pay off carrier balance: Ensure any outstanding balance with your mobile carrier is settled to avoid activation locks.
• Remove SIM/SD cards: These should be removed as technicians will dispose of them during inspection.
• Backup data: Always back up any important data before performing a factory reset.

Based on their stated partnership with Phonecheck, an industry-leading data-wiping software, SmartphonesPLUS aims to provide complete erasure of all personal data on each device received, adding a layer of security for sellers. Egifterrewards.com Reviews

Buying Certified Pre-Owned Devices: Quality and Assurance

Beyond facilitating sales from consumers, SmartphonesPLUS also operates as a retailer of certified pre-owned electronics.

This segment of their business emphasizes quality control, affordability, and customer confidence.

The Certification Process

Every device sold by SmartphonesPLUS undergoes a rigorous certification process. This involves:

• Diagnostic Testing: Devices are subjected to comprehensive diagnostic tests to ensure all components, from the screen and battery to microphones and speakers, are fully functional. The company states every device must achieve a 100% score on their quality tests.
• Premium Parts: For any necessary repairs or refurbishments, SmartphonesPLUS claims to use “high-quality phone & tablet repair parts,” ensuring the longevity and performance of the device.
• Data Wiping: As part of the refurbishment process, all previous user data is securely wiped using professional software like Phonecheck, ensuring privacy for the new owner.

Warranty and Savings

To instill confidence in buyers, SmartphonesPLUS offers:

• 30-Day Warranty: Every device purchased comes with a 30-day warranty, providing a safety net in case of unexpected issues after purchase. This is a crucial element for pre-owned electronics, as it mitigates some of the risks associated with buying used.
• Significant Savings: The website promotes “Huge Savings” and “Up to 40% off!” on popular models like iPhones compared to their brand-new retail prices. For example, buying a refurbished iPhone 8 Plus Space Gray, 256 GB through them could be considerably cheaper than a new one.

Device Selection

SmartphonesPLUS offers a diverse inventory of pre-owned devices, including:

• Apple iPhones various models
• Samsung Galaxy smartphones
• Apple iPads and other tablets
• Smartwatches Apple Watch, Samsung Watch
• Android Smartphones
• MacBooks
• Accessories

They also feature a “clearance section” for additional deals.

Repair Services: Extending Device Lifespan

In addition to buying and selling, SmartphonesPLUS provides repair services for phones and tablets, positioning itself as a full-service hub for mobile device needs.

This offering caters to individuals who prefer to fix their existing devices rather than replacing them.

Repair Process and Quality

While the website doesn’t detail every step of the repair process, it highlights key aspects:

• Get a Repair Estimate: Users can initiate a repair by getting an estimate, presumably online or by contacting the company directly.
• Premium Parts: Similar to their refurbishment process, they emphasize the use of “high-quality phone & tablet repair parts.” This is vital for ensuring the repaired device functions optimally and reliably.
• Expert Technicians: Although not explicitly stated on the homepage, testimonials indirectly suggest skilled personnel, with one review mentioning “The guys who helped me out were fabulous. They are perfectionists and are really know how to do there job.”

Common Repairs

While the website doesn’t list specific repair types on the main page, typical smartphone and tablet repairs often include: Cloudnord.net Reviews

• Screen replacement
• Battery replacement
• Charging port repair
• Camera repair
• Water damage assessment though not always fully repairable
• Button repair power, volume, home

Offering repair services contributes to the company’s sustainability goals by promoting device longevity and reducing the need for new device manufacturing.

Customer Experience and Reviews: What Users Are Saying

The success of any online platform heavily relies on customer satisfaction.

SmartphonesPLUS prominently displays testimonials and references its high ratings on third-party review sites, attempting to build trust with potential users.

Website Testimonials

The homepage features a dedicated “testimonials” section with a 5/5 star rating, showcasing various positive experiences:

• “They give out great prices”: Highlighting competitive offers for trade-ins.
• “I received a good quote and was paid on the day they received the mobile”: Emphasizing quick and accurate payouts.
• “Great service! Super fast and really nice guys!”: Praising the speed and professionalism of the service.
• “Very professional I will definitely come back”: Indicating high customer satisfaction and repeat business.
• “Quite frankly, these guys were amazing to work with.”: Generic positive feedback.
• “Best place ever to get your phone fixed!!!”: Specific praise for their repair services.
• “Beyond happy!! great place and great staff!”: A comprehensive review mentioning great prices, selection, warranty, and fast activation.
• “one of the fastest turnaround time”: Commending the efficiency of their selling process.
• “The whole process was easy!”: Reiterating the simplicity and effectiveness of their trade-in program.

These testimonials, while positive, are curated on their own site, which is common practice.

For a more objective view, one would typically look at independent review platforms.

Third-Party Review Sites

The website mentions, “That’s why SmartphonesPLUS is a highly rated electronics trade-in website on trusted third-party review sites.” While it doesn’t name specific sites, common platforms for such reviews include:

• Trustpilot: A major platform for customer reviews of businesses.
• Better Business Bureau BBB: Assesses business practices and customer service.
• Google Reviews: Often provides localized insights and feedback.
• ResellerRatings: Specific to online retail.

Potential customers are encouraged to verify these claims by checking these independent platforms to gain a broader perspective on customer experiences, including any potential complaints or areas for improvement. Based on general industry data, companies with clear communication, transparent pricing, and efficient processes typically garner higher ratings. For instance, a quick search often reveals a 4.5 to 4.9-star average on many of these platforms for well-regarded electronics buyback sites, reinforcing the website’s claims of high satisfaction.

Sustainability and Environmental Responsibility

SmartphonesPLUS positions itself as an environmentally conscious business, emphasizing its commitment to reducing electronic waste e-waste and promoting a circular economy for mobile devices.

This is a significant aspect of their appeal, aligning with growing consumer awareness about environmental impact. Siteground.com Reviews

E-Waste Reduction Initiatives

The company states a strong commitment to e-waste prevention:

• 100% Reuse or Recycling: “100% of the devices we receive are refurbished, reused, or recycled. None of the devices we receive are thrown away or sent to a landfill.” This is a bold claim, implying a robust system for handling various device conditions.
• Sustainable Choice: By trading in or recycling old electronics through SmartphonesPLUS, customers are “not just earning cash, but also helping to keep our communities clean and protecting the environment from harmful e-waste for future generations.” This adds an ethical dimension to their service.

Contribution to Circular Economy

Their business model inherently supports a circular economy:

• Extending Product Lifespan: By refurbishing and reselling devices, they extend the active life of electronics, delaying their entry into the waste stream.
• Resource Conservation: Reusing existing materials reduces the demand for new raw materials extraction and manufacturing, which are often resource-intensive processes.
• Responsible Disposal: For devices beyond repair or reuse, proper recycling ensures that valuable materials are recovered and hazardous substances are managed safely, preventing environmental contamination.

According to the Global E-waste Monitor 2020, a staggering 53.6 million metric tons of e-waste were generated globally in 2019, with only 17.4% formally documented as collected and recycled. Companies like SmartphonesPLUS, by actively participating in the reuse and recycling chain, contribute to improving these figures, making a tangible impact on environmental conservation.

Data Security and Privacy Measures

In an era where personal data breaches are a significant concern, SmartphonesPLUS addresses data security as a critical component of their service, particularly for sellers.

They aim to assure customers that their personal information on old devices will be handled responsibly.

Secure Data Wiping

SmartphonesPLUS highlights its partnership with Phonecheck, an “industry-leading data-wiping software,” to ensure the complete erasure of all personal data from devices they receive.

• Comprehensive Erasure: This software is designed to perform a thorough wipe, making it virtually impossible to recover previous user data from the device’s storage.
• Industry Standard: Using a reputable third-party solution like Phonecheck adds credibility, as it’s a recognized tool in the mobile device industry for secure data sanitization.

Seller Responsibilities

While SmartphonesPLUS employs professional data-wiping, they also place responsibility on the seller to take initial steps:

• Backup Information: Users are strongly encouraged to back up any important data photos, contacts, documents before shipping their device.
• Sign Out of Accounts: Crucially, sellers must sign out of all associated accounts, such as iCloud for Apple devices and Google accounts for Android devices, and remove all passwords. Failure to do so can lead to activation locks that prevent the device from being reset or resold.
• Perform Factory Reset: Before shipping, sellers should perform a factory reset themselves. This is the first line of defense in data protection.

Importance of Data Security

The emphasis on data security is vital because:

• Personal Privacy: Old phones can contain sensitive personal information, including financial data, private communications, photos, and login credentials.
• Identity Theft Prevention: Improperly wiped devices can be a goldmine for identity thieves.
• Compliance: Reputable buyback companies adhere to data protection regulations and best practices to safeguard both their business and their customers.

By combining their professional data-wiping service with clear instructions for sellers, SmartphonesPLUS aims to provide a secure and trustworthy environment for trading in used electronics.

Comparison with Competitors and Market Position

The market for buying, selling, and repairing used electronics is competitive, with various online platforms and local businesses vying for consumer attention. Wellheater.com Reviews

Understanding how SmartphonesPLUS positions itself against its rivals can provide insight into its unique selling propositions.

Key Competitive Advantages

SmartphonesPLUS highlights several aspects that differentiate it:

• Higher Offers: They claim to “Get more for your device than other trade in services.” While this requires direct comparison for individual devices, it’s a strong marketing point. Industry average payouts for older iPhone models can range from a few dollars to over a hundred, depending on condition and model.
• Ease and Safety: The website emphasizes the “easy and safe” nature of their selling process, from instant quotes to secure data wiping.
• Free Shipping: This is a standard but essential offering for online buyback services, removing a common barrier for sellers.
• Multiple Payout Options: Offering bank transfer, PayPal, Venmo, mailed check, and various digital cards provides flexibility that some competitors might lack.
• Family-Owned Business: This conveys a sense of trustworthiness and personalized service, contrasting with larger, more corporate entities.
• Comprehensive Services: The combination of buying, selling, and repairing under one roof offers a more holistic solution for device management.

Typical Competitors

Competitors in this space generally fall into a few categories:

• Dedicated Buyback Sites: Companies like Decluttr, Gazelle, Swappa a marketplace, not a direct buyer, and ecoATM kiosks. These often focus purely on buying used devices.
• Manufacturer Trade-in Programs: Apple, Samsung, Google, and major carriers Verizon, AT&T, T-Mobile offer trade-in credits for new device purchases. These often provide higher values but restrict the payout to store credit or new device purchases.
• Local Repair Shops: Many independent and chain stores offer repair services, often with quick turnaround times.
• Online Marketplaces: eBay, Facebook Marketplace, and Craigslist allow peer-to-peer sales, which can sometimes yield higher prices but involve more effort, risk, and no data wiping guarantees.

Market Positioning

SmartphonesPLUS appears to position itself as a reliable, customer-centric alternative to both the major tech giants who offer trade-ins for new purchases and the potentially riskier peer-to-peer marketplaces.

By combining competitive offers, a secure process, and a strong emphasis on customer service and sustainability, they aim to capture a segment of the market that values convenience, trust, and ethical practices when dealing with used electronics.

Their claim of being “The Most Trusted Online Electronics Trade-In Program” is a direct assertion of their desired market standing.

Tips for a Smooth Transaction with SmartphonesPLUS and similar platforms

While SmartphonesPLUS aims for a seamless experience, a proactive approach from the user’s end can further ensure a successful transaction, whether buying, selling, or repairing.

For Sellers: Maximize Your Payout and Security

• Accurate Condition Assessment: Be honest and thorough when describing your device’s condition. If you overstate its condition, the quote will be adjusted downwards upon inspection, potentially delaying payment. Check their detailed condition guidelines before selecting.
• Complete Data Erasure: Do not skip the steps of backing up data, signing out of all accounts iCloud, Google, Samsung, and performing a factory reset before shipping. Even with their data-wiping software, this is your primary responsibility.
• Proper Packaging: Use durable packaging materials. A loose device in a flimsy envelope can get damaged in transit, affecting its final value. Bubble wrap and a sturdy box are your friends.
• Insure Your Shipment Optional but Recommended: While SmartphonesPLUS provides a prepaid label, that usually covers standard shipping. If your device is high-value, consider purchasing additional insurance from USPS. This costs extra but protects you against loss or damage during shipping, which is outside of SmartphonesPLUS’s control once it leaves your hands.
• Keep Records: Take photos or videos of your device’s condition before packing it. Keep your tracking number and confirmation emails.

For Buyers: Ensure You Get What You Expect

• Understand ‘Certified Refurbished’: While SmartphonesPLUS states rigorous testing, “refurbished” doesn’t mean “new.” There might be minor cosmetic imperfections that don’t affect functionality. Clarify their grading system if available beyond just “certified.”
• Check Warranty Terms: Understand the exact coverage and duration of the 30-day warranty. What does it cover? How do you make a claim?
• Inspect Upon Arrival: As soon as your device arrives, thoroughly inspect it for functionality and any physical discrepancies. Test all major features camera, speakers, Wi-Fi, cellular, buttons, charging.
• Read Product Descriptions Carefully: Note the specific model, storage capacity, color, and any mentioned conditions or grades before purchasing.

For Repairs: Clear Communication is Key

• Detail the Issue: When requesting an estimate, be as specific as possible about the problem your device is experiencing.
• Backup Your Device: Always back up your phone before sending it in for repair, as data loss is a possibility during extensive repairs.
• Clarify Repair Timeline: Ask about the estimated turnaround time for the repair process.

By following these best practices, users can leverage platforms like SmartphonesPLUS effectively and enhance their overall experience.

The Role of SmartphonesPLUS in the E-commerce Landscape

Its integrated approach—offering buying, selling, and repair services—positions it as a comprehensive player rather than a niche operator.

Growth of the Refurbished Market

The market for refurbished electronics, particularly smartphones, has seen significant growth. According to Counterpoint Research, the global market for refurbished smartphones grew by 5% year-on-year in 2022, reaching $65 billion. This growth is driven by: Yourparkingspace.co.uk Reviews

• Affordability: Consumers seeking high-quality devices at lower price points.
• Sustainability Concerns: Growing awareness of e-waste and the desire for eco-friendly choices.
• Increased Device Lifespans: Modern smartphones are built to last longer, making them ideal candidates for reuse.
• Economic Factors: Inflation and economic uncertainty make cost-effective options more appealing.

SmartphonesPLUS taps directly into these trends, offering a platform that benefits both budget-conscious consumers and those prioritizing environmental responsibility.

Impact on Consumer Behavior

Platforms like SmartphonesPLUS influence consumer behavior by:

• Normalizing Used Tech: Making the purchase of refurbished devices a mainstream and trustworthy option.
• Encouraging Trade-ins: Providing an easy, financially rewarding way for consumers to dispose of old electronics, rather than letting them gather dust or improperly discarding them.
• Promoting Device Longevity: Offering repair services helps extend the life of existing devices, reducing the frequency of new purchases.

Future Outlook

The outlook for companies like SmartphonesPLUS is positive.

As technology advances, new devices emerge, and older models become more affordable on the secondary market.

The increasing focus on sustainability will likely further boost the refurbished sector.

For SmartphonesPLUS, continuous emphasis on competitive pricing, robust quality control, transparent processes, and excellent customer service will be key to sustaining growth and maintaining its position in this dynamic e-commerce segment.

The company’s focus on secure data handling and environmental responsibility also aligns with future consumer demands and regulatory trends.

Frequently Asked Questions

Is SmartphonesPLUS a legitimate company?

Yes, based on checking the website, SmartphonesPLUS.com appears to be a legitimate company that facilitates the buying, selling, and repairing of used electronic devices.

They provide clear processes, offer various payout options, and emphasize data security and sustainability.

What types of devices can I sell to SmartphonesPLUS?

You can sell a variety of electronics including iPhones, Samsung Galaxy phones, other Android smartphones, MacBooks, iPads/Tablets, and smartwatches. Fromaggio.com Reviews

How do I get an instant quote for my device?

To get an instant quote, select your device type on the SmartphonesPLUS website, then specify its storage, network carrier, and condition. The quote will be generated immediately.

What payment methods does SmartphonesPLUS offer for selling devices?

SmartphonesPLUS offers multiple payout options including ACH bank transfer, PayPal, Venmo, mailed check, digital prepaid card, and gift card.

Is shipping free when I sell my device to SmartphonesPLUS?

Yes, SmartphonesPLUS provides a free prepaid shipping label or QR code for you to send your device to them.

How long does it take to get paid after selling my device?

Your payment is typically sent within 2-3 business days after SmartphonesPLUS receives and inspects your device.

They aim to send payment the same day your order is completed.

Does SmartphonesPLUS offer a warranty on the devices they sell?

Yes, every certified pre-owned device sold by SmartphonesPLUS comes with a 30-day warranty.

They also state that every device passes a 100% score on their quality tests.

How does SmartphonesPLUS ensure my data is wiped from my old device?

SmartphonesPLUS partners with Phonecheck, an industry-leading data-wiping software, to ensure complete erasure of all personal data on each device they receive.

They also recommend sellers perform a factory reset and sign out of all accounts beforehand.

Can I buy refurbished phones from SmartphonesPLUS?

Yes, SmartphonesPLUS sells a wide variety of certified refurbished devices including iPhones, Samsung Galaxy phones, iPads, MacBooks, and smartwatches. Affordableluxurytravel.co.uk Reviews

Does SmartphonesPLUS offer repair services?

Yes, SmartphonesPLUS provides repair services for phones and tablets.

You can get an estimate for repairs directly from their website.

What is the condition of the refurbished devices sold by SmartphonesPLUS?

SmartphonesPLUS states that all devices they sell are “Certified Refurbished” and undergo rigorous diagnostic testing to ensure they are 100% functional, using premium parts for any necessary repairs.

What should I do before shipping my device to SmartphonesPLUS?

Before shipping, you should back up your data, sign out and remove all iCloud, Google, and/or Samsung accounts, perform a factory reset, pay off any remaining carrier balance, and remove any SIM or SD cards.

Can I track my device after I ship it to SmartphonesPLUS?

Yes, you will receive a tracking number via email, allowing you to track your package while it’s in transit.

Does SmartphonesPLUS buy electronics in bulk?

Yes, SmartphonesPLUS buys all types of electronics in bulk from businesses, schools, and individuals.

They have a specific page for bulk sales to get a quote.

Is SmartphonesPLUS environmentally friendly?

Yes, SmartphonesPLUS emphasizes its commitment to sustainability by stating that 100% of the devices they receive are refurbished, reused, or recycled, preventing them from ending up in landfills.

What if the condition of my device isn’t exactly as I described when selling?

If the condition of your device differs from your initial description upon their inspection, SmartphonesPLUS will adjust the offer accordingly.

They will then typically contact you with the revised offer. Gadventures.com Reviews

Do I need to remove my SIM card before selling my phone?

Yes, you should remove your SIM card and any SD cards from your device before shipping it, as technicians will dispose of them during the inspection process.

Can I sell a locked phone to SmartphonesPLUS?

While you need to ensure any remaining balance with your carrier is paid off and unlock your iCloud/Google/Samsung accounts, SmartphonesPLUS generally accepts phones from various carriers and conditions, but the quote will reflect if the phone is carrier-locked or not fully functional.

How do I contact SmartphonesPLUS customer service?

While specific contact details aren’t front and center on the main page, reputable online businesses typically offer contact forms, email addresses, or phone numbers in their “Contact Us” or “About Us” sections.

Does SmartphonesPLUS sell accessories?

Yes, in addition to phones, tablets, and smartwatches, SmartphonesPLUS also has a selection of accessories available for purchase.