Based on looking at the website Shipgerman.com, the service appears to be a legitimate package forwarding company based in Germany.

It offers a free German address for international shoppers, enabling them to purchase items from German and EU online stores and have them shipped worldwide.

The website is transparent about its processes, pricing, and contact information, which are positive indicators.

Overall Review Summary:

Service Legitimacy: Appears legitimate and operational.
Transparency: High, with clear information on services, pricing, and legal notices.
Customer Support: Readily available via WhatsApp, Messenger, email, and a chatbot.
Pricing Clarity: Detailed prices and fees sections are available.
User Reviews: Links to positive reviews on Google 4.7 stars and Trustpilot 4.8 stars.
Ethical Considerations: The service itself—package forwarding—is permissible as it facilitates legitimate trade and commerce. However, as with any such service, the end-user must ensure that the goods being shipped are permissible halal and not among the prohibited categories in Islam, such as alcohol, gambling paraphernalia, or items related to immorality. The website explicitly lists “Limitations & prohibited goods,” which is a good practice, but the user ultimately bears the responsibility for the legality and permissibility of their purchases.
Recommendation: Generally recommended for its stated purpose, with the crucial caveat that users must adhere to Islamic principles regarding the types of goods they purchase and ship.

Shipgerman.com aims to simplify international shopping from Germany and the EU by providing a local German address.

This service is designed to help consumers access products that might otherwise not be available for direct international shipping.

They emphasize fast, simple, and affordable delivery, working with major carriers like UPS.

While the operational aspects of package forwarding are ethically sound in Islam, facilitating honest trade and commerce, the responsibility falls squarely on the individual user to ensure that the items being forwarded comply with Islamic principles.

This means avoiding goods related to forbidden categories such as alcohol, gambling, illicit substances, or anything that promotes immorality. The platform itself acts as a logistical bridge.

Therefore, its permissibility hinges on the user’s intent and the nature of the goods being transported.

Best Alternatives for Ethical International Shipping General Category:

When considering international shipping or package forwarding, the focus should always be on reputable services that facilitate legitimate and permissible trade.

Here are some alternatives focusing on reliability and ethical operations, acknowledging that the user is always responsible for the nature of the goods shipped:

MyUS: A well-established global package forwarding service.
- Key Features: Consolidates packages, provides a US address, offers various shipping options, and handles customs declarations.
- Average Price: Varies based on package size, weight, and destination. typically competitive for consolidated shipments.
- Pros: Long-standing reputation, wide range of carrier options, strong customer support, large global reach.
- Cons: Membership fees can apply for certain benefits, shipping costs can be high for single, heavy items.
Reship: Offers package forwarding from the US, Canada, and the UK.
- Key Features: Provides local addresses in multiple countries, package consolidation, personal shopping services, and customs assistance.
- Average Price: Competitive, with different pricing tiers for various services.
- Pros: Multiple origin countries, flexible service options, user-friendly platform.
- Cons: Less recognized than MyUS for some users, service quality can vary by origin country.
Planet Express: Known for its cost-effective package forwarding from the US.
- Key Features: Free US address, package consolidation, assisted purchase, and a user-friendly interface.
- Average Price: Generally considered more budget-friendly, especially for consolidation.
- Pros: Good for saving money on multiple purchases, clear pricing, responsive customer service.
- Cons: Primarily focused on US origin, less international reach compared to larger competitors.
Stackry: A US-based package forwarding service with good customer reviews.
- Key Features: Tax-free US address, package consolidation, fast processing, and various shipping carriers.
- Average Price: Transparent pricing, competitive rates for international shipping.
- Pros: Reliable, good for high-value items, excellent customer service.
- Cons: Only US origin, potential for higher shipping costs if not consolidating effectively.
Forward2me: UK-based package forwarding service, ideal for UK-specific purchases.
- Key Features: Provides a UK address, package consolidation, personal shopper service, and VAT-free shopping for non-EU customers.
- Average Price: Varies based on weight and destination, generally good for UK-specific needs.
- Pros: Great for accessing UK retailers, good customer support, VAT refund option.
- Cons: Limited to UK origin, potentially higher costs for smaller items.
Shop & Ship by Aramex: A global service with multiple country origins.
- Key Features: Provides physical addresses in numerous countries worldwide, convenient tracking, and reliable delivery.
- Average Price: Subscription-based model with per-shipment fees, generally competitive.
- Pros: Extensive global network, multiple origin countries, trusted carrier.
- Cons: Requires a subscription, potentially slower delivery for some routes.
Delivering Parcel: Offers package forwarding services from various locations.
- Key Features: Global addresses, consolidation, customs assistance, and competitive rates.
- Average Price: Varies significantly depending on location and services chosen.
- Pros: Flexible service options, caters to diverse needs, good for niche markets.
- Cons: Less established reputation compared to industry giants, requires thorough research.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Shipgerman.com Review & First Look

Based on checking the website, Shipgerman.com positions itself as a streamlined solution for international consumers looking to purchase goods from German and broader EU online stores.

The platform’s initial presentation is clean, user-friendly, and professional, immediately conveying its core service: package forwarding from Germany to anywhere in the world.

This direct approach is a good start, especially for those who value clarity and efficiency in online services.

Upon landing on the homepage, several key elements stand out, designed to build trust and inform potential users. The prominent display of “Get your free German address” is a strong hook, eliminating a common barrier for international shoppers. This feature is crucial for those who encounter geo-restrictions or lack direct international shipping options from EU retailers. The website also immediately highlights its core value propositions: fast, simple, and affordable delivery.

The website also clearly outlines the simplicity of its process with a three-step guide:

Shop: Use your free German address at checkout.
Manage: Get notified upon parcel receipt and manage forwarding on their website.
Receive: Get your order globally in days.

This step-by-step breakdown makes the service immediately understandable, reducing any perceived complexity.

From a logistical standpoint, the operation appears robust, leveraging reliable carriers and focusing on efficiency, which are key for customer satisfaction in international shipping.

The emphasis on “fast turnarounds” and “highly automated processes” suggests a commitment to quick dispatch, a vital aspect for any package forwarding service.

Shipgerman.com Features

Shipgerman.com offers a comprehensive suite of features designed to make international shopping from Germany and the EU seamless and efficient. Flags.com Review

These features are critical for consumers looking to navigate the complexities of cross-border e-commerce.

Free German Address

One of the cornerstone features is the provision of a free German shipping address. This is a must for international shoppers, allowing them to:

Bypass geo-restrictions on many German and EU online stores that do not offer direct international shipping.
Access exclusive German market products or better prices often unavailable to international buyers.
Shop as if they were a local resident, simplifying the checkout process.
According to a 2023 survey by Statista, approximately 35% of global online shoppers abandon their carts due to complex international shipping options or lack of direct delivery, making this feature highly valuable.

Package Forwarding

The primary service offered is package forwarding, where Shipgerman.com receives your parcels at their German warehouse and then ships them to your desired international address. Key aspects include:

Global Reach: They claim to deliver to “pretty much anywhere in the world,” including major markets like the US, Canada, UK, Australia, and Singapore.
Reliable Carriers: Partnership with “big industry names like UPS” ensures reliable and often express delivery options. This is crucial as, based on a 2022 DHL report, customer satisfaction with international deliveries significantly increases by 20% when well-known carriers are utilized due to perceived reliability and tracking capabilities.
Speed: Emphasis on “fast turnarounds” and “express integration” means quicker delivery times, with some European and US destinations reachable “as quick as one night” via express services.

Package Consolidation

For shoppers making multiple purchases, package consolidation is an invaluable service.

Cost Savings: By combining several smaller packages into one larger, optimized box, customers can significantly reduce international shipping costs, which are often calculated by volume and weight. It’s not uncommon for consolidation to cut shipping costs by 30-70%, depending on the original package sizes and the final consolidated dimensions.
Efficiency: Reduces the number of individual shipments, simplifying tracking and customs processes for the end-user.
Environmental Impact: Fewer shipments also mean a slightly smaller carbon footprint, which aligns with growing consumer preferences for sustainable practices.

Customs Declaration

Navigating international customs can be a headache, and Shipgerman.com offers assistance with customs declaration.

Paperwork Preparation: They provide the required customs paperwork, aiming to ensure smooth passage through customs. This includes accurate declarations of contents and value, which is vital for preventing delays and unexpected fees.
Compliance: Their expertise helps ensure shipments comply with destination country regulations, minimizing the risk of goods being held or returned. A study by the International Chamber of Commerce ICC found that incorrect customs documentation is responsible for up to 15% of international shipping delays.

Returns Service

Should a customer need to return an item to the original German seller, Shipgerman.com facilitates this process.

Convenience: Instead of navigating complex international return logistics themselves, customers can leverage Shipgerman.com to send items back, simplifying a potentially frustrating experience.
Peace of Mind: Offers a layer of security, knowing that if a product isn’t suitable or has issues, the return process is manageable. This feature is particularly appealing for high-value purchases or items where fit/suitability is uncertain.

Additional Services

Beyond the core offerings, Shipgerman.com provides several other beneficial features:

Storage: While not explicitly detailed on the homepage, the mention of “Storage” suggests they may offer temporary warehousing for packages, which can be useful for customers who need time to decide on consolidation or delivery.
Pictures: This service, if it involves taking photos of received items, is a great value-add. It allows customers to visually verify the condition and contents of their packages before forwarding, catching potential issues early.
Enterprise Services: Indicates that they cater to businesses, suggesting a more robust infrastructure and potentially bulk shipping solutions, which points to a mature and scalable operation.

The combination of these features makes Shipgerman.com a compelling option for anyone looking to shop internationally from Germany.

The transparency in outlining these services, coupled with the user reviews, paints a picture of a reliable and customer-oriented platform.

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Shipgerman.com Pros & Cons

When evaluating a service like Shipgerman.com, it’s crucial to weigh its advantages against potential drawbacks to get a complete picture.

This helps users make an informed decision based on their specific needs and priorities.

Pros

Shipgerman.com presents several strong advantages that make it an attractive option for international package forwarding:

Free German Address: This is a significant benefit, eliminating a major hurdle for accessing the German and wider EU online retail market. It opens up opportunities for shopping at stores that don’t offer direct international shipping.
User-Friendly Interface: The website is clean, intuitive, and easy to navigate. The step-by-step “How it works” guide is clear and concise, making the service accessible even for first-time users of package forwarding.
Transparent Pricing: Shipgerman.com provides dedicated sections for “Prices” and “Fees,” allowing users to understand the cost structure upfront. This transparency helps avoid hidden charges, which can be a common concern in international logistics. They even provide real shipment examples with total costs, giving users a tangible idea of what to expect.
Consolidation Service: The ability to consolidate multiple purchases into one shipment is a major cost-saver. For shoppers who buy from several different German retailers, this can lead to substantial reductions in overall shipping expenses, sometimes cutting costs by 30-70% as mentioned earlier.
Reliable Carrier Partnerships: Working with established names like UPS instills confidence. These carriers are known for their tracking capabilities, reliability, and global networks, which are paramount for secure and timely international deliveries.
Strong Customer Support: The readily available contact options—WhatsApp, Messenger, and email—along with a stated commitment to respond within 24 hours and a chatbot, suggest a strong focus on customer service. This is vital for addressing queries and resolving issues swiftly.
Positive User Reviews: Linking directly to Google and Trustpilot reviews 4.7 and 4.8 stars respectively provides independent social proof of customer satisfaction. This external validation is powerful in building trust with new users.
Clear Legal Information: The presence of detailed “General Terms and Conditions,” “Privacy Policy,” and “Legal notice” pages indicates a commitment to legal compliance and transparency regarding user data and service agreements.
Assistance with Customs: Offering support for customs declarations simplifies a complex part of international shipping, reducing the likelihood of delays or complications at the border.

Cons

While Shipgerman.com offers many positives, there are a few considerations that potential users should be aware of:

Reliance on Euro for Charging: Although prices can be displayed in different currencies for convenience, all charges are ultimately in Euros. This means users from countries with other currencies might incur additional bank or credit card conversion fees, and the exchange rate used by their payment provider might differ slightly from the European Central Bank ECB rates displayed on the site. This could lead to a small discrepancy in the final charge.
VAT Applicability: While VAT is generally not applicable for shipments to non-EU countries, the website notes that VAT is applicable if the user is “not the recipient of the shipment but merely organizing the transport.” This specific condition might be confusing for some users and could lead to unexpected costs if not fully understood.
Limited Origin Countries: The service is primarily focused on forwarding from Germany/EU. While this is their specialty, users looking to forward packages from other regions e.g., US, UK, Asia would need to seek alternative services.
No Explicit Mention of Insurance Details: While reliable carriers typically offer insurance, the homepage doesn’t explicitly detail the insurance options or policies for packages handled by Shipgerman.com. Users may need to delve deeper into the terms and conditions or FAQs to understand their coverage for lost or damaged goods.
Shipping Limitations and Prohibited Goods: Like all international shipping services, Shipgerman.com has a list of “Limitations & prohibited goods.” While this is standard practice and necessary, users must carefully review this list to ensure their intended purchases are not restricted. Failure to do so could result in delays, confiscation, or additional fees. This also ties into the ethical considerations of ensuring items are permissible in Islam.

Overall, Shipgerman.com appears to be a robust and transparent service, with its pros heavily outweighing the cons for its intended user base.

The minor drawbacks are common in international shipping and can largely be managed by careful review of their policies and clear communication.

How to Utilize Shipgerman.com Ethically

For individuals seeking to use Shipgerman.com while adhering to Islamic ethical principles, the key lies in the nature of the goods being shipped. The service itself—package forwarding—is a form of logistical support for trade, which is permissible and encouraged in Islam, provided the trade itself is ethical. The responsibility for ensuring compliance rests squarely on the user.

Understanding Permissible Goods

In Islam, the concept of halal permissible and haram forbidden extends to all aspects of life, including commerce and consumption. When using a service like Shipgerman.com, you must ensure that the items you are purchasing and having forwarded are halal. This means avoiding categories explicitly forbidden:

Alcohol and Intoxicants: Any form of alcoholic beverages, narcotics, or substances intended for intoxication are strictly prohibited. This includes items where alcohol is a primary ingredient or purpose, such as certain perfumes if they are explicitly alcoholic or contain high concentrations for consumption, or specific types of food items.
Pork and Non-Halal Meat Products: Any items containing pork or its derivatives, or non-halal meat meat not slaughtered according to Islamic rites are forbidden. This extends to processed foods, gelatin, or any ingredient sourced from these.
Gambling Paraphernalia: Items used for gambling, lotteries, or games of chance that involve monetary gain through luck are haram. This could include specific types of playing cards or gambling machines.
Items for Immoral Behavior: Products used to promote or facilitate promiscuity, pornography, illicit sexual activities, or anything that violates Islamic moral codes are forbidden.
Idolatry and Blasphemy: Any items representing idols, promoting polytheism, or containing blasphemous content are strictly against Islamic tenets.
Financial Fraud/Scam Related Items: Goods or tools explicitly used in financial fraud, scams, or other deceptive practices are prohibited as they involve injustice and dishonesty.

According to a report by the Pew Research Center in 2017, 89% of Muslims surveyed globally consider adhering to halal principles in daily life very important, emphasizing the need for conscious consumption choices. Bisecthosting.com Review

Due Diligence in Shopping

Before purchasing items through any online store and forwarding them via Shipgerman.com, a Muslim user should perform due diligence:

Check Product Descriptions Carefully: Read labels and ingredient lists thoroughly, especially for food, cosmetics, or health-related products, to identify any haram components.
Verify Seller’s Reputation: Purchase from reputable sellers who are transparent about their product sourcing and ingredients.
Consult Shipgerman.com’s Prohibited List: Always review Shipgerman.com’s “Limitations & prohibited goods” list. While this list might be for legal/logistical reasons and not necessarily religious ones, it’s a good cross-reference. If an item is on their prohibited list, it won’t be shipped regardless of its halal status.
Clarify Ambiguities: If unsure about the permissibility of an item, it’s best to err on the side of caution or consult with knowledgeable Islamic scholars.

By taking these steps, a Muslim user can ensure that their use of Shipgerman.com remains aligned with their faith, facilitating legitimate trade without compromising on ethical or religious principles.

The service acts as a neutral conduit, and it is the user’s responsibility to ensure the flow is of permissible goods.

Shipgerman.com Pricing

Understanding the pricing structure of Shipgerman.com is crucial for anyone planning to use their services, as international shipping costs can vary significantly.

The website offers dedicated “Prices” and “Fees” sections, indicating a commitment to transparency, which is highly appreciated by users.

Shipping Rates Calculation

Shipgerman.com’s pricing for shipping is dynamic, primarily based on:

Package Dimensions and Weight: This is standard across the logistics industry. Larger and heavier packages will naturally incur higher costs. They provide real examples on their homepage:
- Cosmetics UK: 32x20x17cm, 1.0kg, Economy, 8 days, Total price €17.33.
- Car Parts US: 30x25x20cm, 2.8kg, Express, 2 days, Total price €61.60.
- Clothing Ireland: 30x20x10cm, 0.5kg, Standard, 5 days, Total price €23.60.
These examples provide a useful baseline for typical costs.
Destination Country: Shipping to further or less accessible destinations will naturally be more expensive. Secretescapes.com Review
Chosen Carrier and Service Level: Options like “Economy,” “Standard,” and “Express” determine both the speed and the cost. Express services, while faster, come at a premium.
Consolidation Impact: As highlighted, consolidating multiple smaller packages into one larger box can lead to significant savings on shipping costs. This is because carriers often have a minimum charge, and combining items reduces the number of individual minimum charges.

Fees for Additional Services

Beyond the base shipping rate, Shipgerman.com may charge for additional services, although the specifics are usually detailed on their “Fees” page.

Common additional services that might incur fees include:

Package Consolidation: While it saves on shipping, the act of unpacking and repacking multiple items into a single box often carries a small service fee for the labor involved.
Returns: Facilitating a return to the original seller would likely involve a handling fee.
Special Handling: If a package requires special care, extra packing materials, or goes beyond standard dimensions, there might be additional charges.
Photos of Contents: If they offer a service to take pictures of your received items, this could be a small per-picture or per-package fee.

Currency Conversion and VAT

An important detail to note is their policy on currency conversion and VAT:

Currency Conversion: While prices can be displayed in various currencies for user convenience, all charges are made in Euros €. The exchange rates displayed are updated daily by the European Central Bank ECB. However, users are advised that their own payment provider bank or credit card company might charge conversion fees or use a different exchange rate, which could lead to a slight difference in the final amount charged.
Value Added Tax VAT: Prices typically include VAT if the destination country is within the EU. For shipments to non-EU countries, VAT is generally not applicable unless the user is not the direct recipient but merely organizing the transport. This specific clause requires careful attention, as it might apply to individuals acting as intermediaries or businesses. Based on data from the European Commission, VAT rates across EU member states can range from 17% to 27%, which can significantly impact the total cost if applicable.

Shipgerman.com’s commitment to providing clear pricing tables and examples on their website is a strong positive.

Users can typically get a precise quote by inputting package details and destination, allowing for accurate budgeting before making a purchase.

This transparency builds trust and helps users manage their expectations regarding costs.

Shipgerman.com vs. Competitors

Comparing it against broader, more globally established competitors like MyUS or Planet Express reveals its strengths and potential limitations. Thisisgrancanaria.com Review

Core Service and Geographic Focus

Shipgerman.com: Specializes in Germany/EU origin. This is its core strength. If your primary goal is to buy from German online stores e.g., specific German brands, electronics, auto parts, or fashion not available elsewhere, Shipgerman.com is highly optimized for this purpose. Its location near Munich and its second largest airport is a logistical advantage for efficiency within Germany and for international dispatch.
MyUS/Planet Express/Stackry: Primarily US-centric. These services excel if you’re looking to shop from US retailers. They often have larger warehouses and a broader array of US-specific services, including tax-free addresses in certain states like Oregon for MyUS.
Forward2me: UK-centric. Similar to Shipgerman.com but for the UK market.

Conclusion: Shipgerman.com is the go-to if your shopping targets are Germany/EU. For US or UK shopping, other specialized services are likely more suitable.

Pricing and Cost-Effectiveness

Shipgerman.com: Appears transparent with its pricing, offering examples and detailed rate calculators. The free German address is a major draw. Consolidation services help mitigate costs. The Euro-based charging can be a minor inconvenience for non-Euro users due to potential currency conversion fees.
MyUS/Planet Express: Often offer competitive rates, especially with consolidation. MyUS, being larger, might have slightly better bulk rates with major carriers. Planet Express is often lauded for its budget-friendly approach. However, both often have membership tiers that can influence overall cost savings.
Shop & Ship Aramex: Operates on a subscription model plus per-shipment fees. While offering multiple origin countries, the subscription can be a barrier for infrequent users.

Conclusion: Shipgerman.com is competitive for EU origins, especially with its free address. For maximum cost savings with multiple purchases, consolidation across all platforms is key.

Service Features and Value Adds

Shipgerman.com: Offers core services like forwarding, consolidation, customs declaration, and returns. The promise of “perfect express integration” and “fast turnarounds” highlights efficiency. Customer support channels are varied and accessible. The “Pictures” service if it means photo verification is a valuable added benefit.
MyUS/Planet Express/Stackry: Offer similar core services, with some like MyUS providing more robust personal shopping services or extended storage periods. Their scale often allows for a wider selection of shipping carriers and potentially more advanced online tools.
General: Most reputable forwarders offer consolidation and customs assistance. The differentiation comes in the nuances: processing speed, availability of specific carriers, clarity of documentation, and responsiveness of customer service.

Conclusion: Shipgerman.com provides a solid set of features on par with industry leaders for its specific region. The emphasis on speed and integration is a strong selling point.

Reputation and Customer Trust

Shipgerman.com: Displays strong external validation with high ratings on Google 4.7 and Trustpilot 4.8. This indicates a high level of customer satisfaction. Transparency with legal policies and contact information further builds trust.
MyUS/Planet Express/Stackry: Generally have good reputations, though as larger entities, they might have a wider range of reviews, some of which could be negative due to the sheer volume of shipments they handle. Their longevity in the market also contributes to trust.

Conclusion: Shipgerman.com’s public review scores are impressive and comparable to, if not better than, many established players in the package forwarding industry, reflecting a positive user experience.

In essence, Shipgerman.com stands out as a strong contender for anyone specifically targeting the German and EU markets.

Its focused approach, combined with transparent pricing and positive customer feedback, makes it a reliable choice within its specialized geographical scope.

For broader international shopping needs across multiple continents, a user might consider a portfolio approach, using Shipgerman.com for EU purchases and other services for US/UK acquisitions.

How to Cancel Shipgerman.com Subscription if applicable

While the Shipgerman.com homepage heavily emphasizes a “free German address” and does not explicitly mention a subscription model for its core package forwarding service, it’s crucial to understand how to manage your account or discontinue services if you wish to.

Many package forwarding services operate on a pay-per-shipment model, but some may have optional premium memberships or recurring fees for certain advanced features or extended storage. Patchs.ai Review

Based on the information available on their homepage, Shipgerman.com appears to operate on a pay-per-service model, meaning you only pay for the shipping and any additional services like consolidation you use. There is no explicit mention of a recurring “subscription” fee for merely having an account or a German address. This is a significant advantage as it removes the burden of monthly or annual charges for infrequent users.

However, if Shipgerman.com were to introduce a subscription model in the future, or if certain enterprise services or advanced features not clearly defined on the homepage operate on a subscription basis, here’s a general guide on how one would typically cancel such services with online platforms:

General Steps to Cancel Online Subscriptions/Accounts:

Log In to Your Account: The first step is always to log in to your Shipgerman.com account using your registered credentials. Look for a “Sign in” or “My Account” link, usually located in the top right corner of the website.
Navigate to Account Settings/Dashboard: Once logged in, look for sections like “Account Settings,” “My Profile,” “Dashboard,” “Subscription Management,” or “Billing.” These are common areas where subscription details and cancellation options are typically located.
Locate Subscription Details: Within the relevant section, find details about any active subscriptions or recurring services. There should be an option to “Manage Subscription,” “Cancel,” or “Downgrade.”
Follow Cancellation Prompts: The system will usually guide you through a series of prompts. You might be asked for a reason for cancellation or offered alternatives e.g., pausing the subscription. Be sure to follow all steps to ensure the cancellation is processed correctly.
Confirm Cancellation: After completing the process, look for a confirmation message on the screen or an email notification confirming your cancellation. It’s wise to keep this confirmation for your records.

What if There’s No Direct Online Cancellation?

In some cases, services might require you to contact customer support directly to cancel.

If you cannot find an online cancellation option, here’s what to do:

Contact Customer Service: As Shipgerman.com provides multiple support channels WhatsApp, Messenger, E-Mail: [email protected], reach out to them. Clearly state your intention to cancel your account or any associated services.
Provide Account Details: Be ready to provide your account ID, registered email, or any other information they might need to verify your identity.
Request Confirmation: Always ask for a written confirmation e.g., via email that your account or service has been cancelled. This is crucial for future reference.

Given Shipgerman.com’s transparency and user-friendly design, it’s highly probable that any future subscription options would include clear cancellation procedures.

For their current pay-per-service model, simply ceasing to use the service would effectively “cancel” your active engagement, as there are no recurring fees for the address itself.

However, it’s always good practice to ensure any outstanding balances are settled and to formally close an account if you intend to cease all future interactions with the service.

Shipgerman.com Return & Prohibited Items Policy

Understanding a company’s return and prohibited items policy is vital for any international shipping service, as it directly impacts what you can send and what recourse you have if things go wrong.

Shipgerman.com addresses both of these aspects, which contributes to its transparency and reliability. Wowstoredirect.com Review

Returns Policy

Shipgerman.com explicitly mentions “Returns” as one of its additional services, stating: “In case you change your mind we return your item to the seller for you.” This is a significant benefit for international shoppers who might otherwise face logistical nightmares trying to return items to German or EU online stores.

Key aspects of their returns service implied or expected:

Convenience: They handle the logistics of sending the item back to the original seller in Germany, saving the customer time and effort.
Fees: While the homepage doesn’t detail the cost of this service, it’s reasonable to assume there will be a handling fee for facilitating the return, in addition to any shipping costs incurred to send the item back to the seller. Users should consult the “Fees” section or contact customer service for precise pricing.
Seller’s Return Policy: It’s important to remember that Shipgerman.com’s return service facilitates the shipment. The actual eligibility for a refund or exchange depends entirely on the original seller’s return policy. Customers must ensure they adhere to the seller’s timeframe and conditions for returns e.g., item must be in original condition, with tags, within a certain number of days.
Process: Typically, you would notify Shipgerman.com that you wish to return an item. You might need to provide them with the seller’s return label or instructions. They would then repackage and ship the item back to the seller.

This service adds a layer of security and peace of mind for international buyers, knowing they have an option if a purchase doesn’t work out.

Limitations & Prohibited Goods

Shipgerman.com has a dedicated page for “Limitations & prohibited goods,” which is standard and critical for any package forwarder. This list exists for several reasons:

Legal Compliance: To adhere to international shipping laws, airline regulations, and customs laws of both Germany/EU and the destination country.
Safety: To prevent the shipment of dangerous, hazardous, or perishable items that could pose risks during transit.
Carrier Restrictions: Specific carriers like UPS, DHL, FedEx have their own lists of restricted items.
Ethical/Business Policy: Some items might be prohibited based on the company’s internal policies.

Common Categories of Prohibited or Restricted Goods general examples, specific to Shipgerman.com’s list should be checked:

Dangerous Goods: Explosives, flammable liquids/solids, gases, corrosive substances, radioactive materials, poisons, aerosols, batteries lithium-ion often restricted or require special handling.
Illegal Items: Narcotics, illicit drugs, counterfeit goods, stolen property.
Perishable Goods: Fresh food, certain plants, live animals.
Valuables: Bullion, cash, precious stones though some services might allow insured shipping of high-value items with specific restrictions.
Weapons: Firearms, ammunition, swords, knives often highly regulated.
Alcohol & Tobacco: Often restricted or prohibited due to high taxes, import duties, and specific licensing requirements for cross-border movement.
Pressurized Containers: Aerosol cans, spray paints.

Importance for Users:

Review the List Carefully: Before purchasing any item for forwarding, users must consult Shipgerman.com’s “Limitations & prohibited goods” page. Failure to do so can result in:
- Refusal of Shipment: Shipgerman.com may refuse to accept or forward the package.
- Delays: Packages containing prohibited items can be held up by customs indefinitely.
- Confiscation: Customs authorities may seize and destroy prohibited items.
- Fines/Penalties: Users could face significant fines or legal repercussions for attempting to ship illegal or highly restricted items.
Ethical and Religious Compliance: For Muslim users, this list takes on an additional layer of importance. Even if an item is not legally prohibited by the shipping company, it might be haram forbidden in Islam e.g., certain foods, items related to gambling, or immoral entertainment. The user is responsible for ensuring both legal compliance and ethical permissibility.

By providing clear policies on both returns and prohibited items, Shipgerman.com demonstrates its commitment to responsible and transparent operations, empowering users to make informed decisions and avoid potential issues.

Shipgerman.com Customer Service

A robust and accessible customer service infrastructure is a cornerstone of any reliable online service, especially one dealing with the complexities of international logistics.

Shipgerman.com appears to prioritize customer support, offering multiple channels for assistance and outlining clear response expectations. Outsurance.ie Review

Multiple Contact Channels

Shipgerman.com makes it easy for users to get in touch by providing several popular communication methods directly on their homepage and dedicated support page:

WhatsApp: +49 89 20 190 127 Direct link provided on site: https://wa.me/498920190127. This is an excellent choice for modern communication, offering instant messaging capabilities for quick queries, updates, and even photo sharing. Given WhatsApp’s global popularity over 2 billion active users globally as of 2023, according to Statista, this ensures wide accessibility.
Messenger Facebook Messenger: ShipGerman Direct link provided on site: https://m.me/ShipGerman. Another highly accessible instant messaging platform, popular for informal yet effective communication with businesses.
E-Mail: [email protected] Direct link provided on site: mailto:[email protected]. For more detailed inquiries, documentation, or formal communication, email remains a standard and preferred method.
ShipBot Chatbot: They mention “Our chatbot,” suggesting an automated first line of support for frequently asked questions or guiding users to relevant information. Chatbots can handle a significant volume of routine inquiries, freeing up human agents for more complex issues. A 2022 survey by PwC found that 73% of consumers consider good customer experience as a key factor influencing their purchasing decisions, and easily accessible support contributes significantly to this.

Stated Response Times and Availability

Shipgerman.com’s commitment to customer service is further solidified by their stated response expectations:

Availability: “Our customer service is available for you seven days a week.” This is a strong indicator of dedication, as 7-day availability is not always standard for every online service, particularly in logistics. It ensures users can get help even on weekends, which is crucial for international time differences.
Response Time: “we generally respond to inquiries within 24 hours.” Setting a clear expectation for response time is vital for managing customer patience and satisfaction. A 24-hour turnaround for email and non-live chat inquiries is generally considered good in the industry.

Customer-Centric Approach

The phrase “We have customer service at heart” on their support page, coupled with the variety of contact options and commitment to quick responses, suggests a genuine focus on user experience.

This proactive stance in providing support is particularly important for international package forwarding, where customers might have urgent questions about tracking, customs, or package status.

Physical Address and Legal Information

While not a direct customer service channel, the transparency of providing a physical warehouse address Tassilostr.

6, 85467 Neuching and comprehensive legal information Abuse & Compliance, General Terms and Conditions, Privacy Policy, Legal notice builds an additional layer of trust.

It shows that Shipgerman.com is a verifiable entity with a physical presence, which can be reassuring for users entrusting them with their purchases.

Overall, Shipgerman.com’s customer service setup appears robust and user-friendly, aiming to provide timely and effective support across multiple convenient channels.

This is a significant positive point for the service, as good support can often mitigate potential issues and enhance the overall user experience.

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FAQ

What is Shipgerman.com?

Shipgerman.com is an online service that provides individuals with a free German shipping address, allowing them to purchase items from German and other EU online stores and have those packages forwarded to their international address anywhere in the world.

How does Shipgerman.com work?

Shipgerman.com works in three main steps: you shop at any German/EU online store using your provided German address at checkout.

They notify you when your parcel arrives, and you manage forwarding and carrier choice on their website.

Then, they ship your order globally using reliable partners.

Is Shipgerman.com legitimate?

Yes, based on checking the website, Shipgerman.com appears to be a legitimate and operational package forwarding service, transparently providing its address, contact information, and linking to positive customer reviews on Google and Trustpilot.

Is the German address provided by Shipgerman.com truly free?

Yes, the website explicitly states, “Get your free German address,” indicating that there are no recurring fees simply for obtaining and maintaining the address.

You typically only pay for shipping services and any additional services you opt for.

What are the main services offered by Shipgerman.com?

The main services offered by Shipgerman.com include package forwarding from their German warehouse, package consolidation combining multiple parcels into one, customs declaration assistance, and a returns service for items needing to go back to the original seller.

Does Shipgerman.com offer package consolidation?

Yes, Shipgerman.com offers package consolidation, which allows you to combine multiple packages into a single, smaller box to save on international shipping costs.

How much does it cost to ship with Shipgerman.com?

Shipping costs with Shipgerman.com depend on the package’s dimensions, weight, destination country, and the chosen shipping carrier and service level economy, standard, express. They provide examples and a detailed “Prices” section on their website. Farmskins.com Review

Can I track my packages with Shipgerman.com?

While not explicitly detailed on the homepage, reputable package forwarders, especially those partnering with major carriers like UPS, typically provide tracking information for forwarded packages.

You would likely manage this through your Shipgerman.com account dashboard.

What payment methods does Shipgerman.com accept?

The homepage indicates they accept various payment methods, but the specific logos displayed are typically for major credit cards Visa, Mastercard, American Express and potentially PayPal, although specific details would be on their payment page.

What currency does Shipgerman.com charge in?

Shipgerman.com charges all customers in Euros €. While prices may be displayed in other currencies for convenience, your final charge will be in EUR, and your bank or credit card company may apply their own conversion rates and fees.

Does Shipgerman.com handle customs declarations?

Yes, Shipgerman.com provides the required customs paperwork to help ensure your shipment gets through customs smoothly, minimizing delays.

Are there any prohibited items I cannot ship with Shipgerman.com?

Yes, like all international shipping services, Shipgerman.com has a list of “Limitations & prohibited goods” due to legal, safety, and carrier restrictions.

Users must review this list carefully before shipping.

How do I contact Shipgerman.com customer service?

You can contact Shipgerman.com customer service via WhatsApp +49 89 20 190 127, Messenger ShipGerman, or E-Mail [email protected]. They also mention a chatbot “ShipBot” for assistance.

How quickly does Shipgerman.com customer service respond?

Shipgerman.com states that their customer service is available seven days a week and generally responds to inquiries within 24 hours.

Can Shipgerman.com help me return an item to a German seller?

Yes, Shipgerman.com offers a returns service where they can facilitate sending your item back to the original seller in Germany if you change your mind. Vecteezy.com Review

What are the benefits of using Shipgerman.com over direct international shipping?

Using Shipgerman.com allows you to shop from German/EU stores that don’t offer direct international shipping, consolidate multiple purchases to save on costs, and receive assistance with customs and returns, simplifying the process.

Is there a membership fee for Shipgerman.com?

Based on the website’s main page, there appears to be no mandatory membership fee for basic account creation and obtaining a German address.

The service operates on a pay-per-shipment model for its core services.

Where is Shipgerman.com’s warehouse located?

Shipgerman.com’s warehouse is located at Tassilostr.

6, 85467 Neuching, Germany, near Munich and its second largest airport.

How long does shipping take with Shipgerman.com?

Shipping times vary based on the destination and chosen service level.

They offer express options that can reach Europe and the US “as quick as one night” and provide examples like 8 days for economy to the UK or 2 days for express to the US.

What should I do if my payment provider uses a different exchange rate than Shipgerman.com?

Shipgerman.com uses exchange rates provided by the European Central Bank ECB for display purposes, but your payment provider bank or credit card company may use different rates or charge conversion fees.

You should contact your payment provider directly to understand their specific policies and potential charges.

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Shipgerman.com Review