Based on checking the website, Scentmatchers.com appears to be a legitimate online service specializing in recreating discontinued perfumes and colognes.

They aim to provide customers with a nearly identical scent to their beloved, no-longer-available fragrances.

This service could be particularly appealing to individuals who have a strong attachment to a specific scent that has been pulled from the market, offering a unique solution to a common frustration among fragrance enthusiasts.

The site highlights its experience and technology in matching a vast array of scents, claiming to have reproduced over 8,000 different fragrances.

They emphasize a customer-centric approach, particularly with their “NO RETURN NEEDED INSTANT REFUND POLICY,” which aims to build trust given the subjective nature of scent perception.

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For those seeking to revisit a cherished aroma from the past, Scentmatchers.com presents itself as a potential avenue to explore, focusing on the core promise of scent recreation.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Understanding the Scentmatchers.com Business Model

Scentmatchers.com operates on a specialized niche within the fragrance industry: recreating discontinued scents.

This isn’t about selling original, branded perfumes, but rather about crafting a custom blend that closely mimics a fragrance no longer produced by its original manufacturer.

It’s a fascinating approach that caters to a very specific, yet passionate, segment of the market.

The Core Offering: Recreating Discontinued Fragrances

Their primary service is to take a request for a discontinued fragrance and formulate a “match” that smells nearly identical.

They claim extensive experience and a significant library of matched scents. Epidemicsound.com Reviews

Niche Focus: Unlike typical fragrance retailers, Scentmatchers.com doesn’t sell new or currently available designer perfumes. Their entire business model revolves around the void left by discontinued products.
Customer-Driven: The process starts with the customer providing the name of the discontinued fragrance. This puts the power in the hands of the individual seeking a specific scent.
Proprietary Process: While they don’t detail the exact science, they mention “expertise and technology” to achieve their matches, implying a sophisticated approach to fragrance chemistry.

Pricing Structure and Shipping Logistics

Understanding the cost and delivery expectations is crucial for any online purchase.

Scentmatchers.com has a clear, albeit limited, shipping and pricing model.

Standard Bottle Size and Price: Each custom-matched fragrance comes in a 3.4 oz bottle, priced at $69.99. This is presented as a “large bottle” within the industry context.
- For context, a 3.4 oz bottle is generally considered a full-size retail product in the fragrance world.
Flat Rate Shipping: They charge a flat rate of $12.00 for shipping to anywhere in the United States via UPS Ground. This simplifies cost calculation for the customer.
Geographical Limitation: Currently, they only ship within the United States. This is an important consideration for international customers who might be interested in their service.

The “No Return Needed Instant Refund Policy”

Given the highly subjective nature of fragrance, Scentmatchers.com has implemented a unique refund policy designed to address potential customer dissatisfaction without the hassle of returns.

Addressing Subjectivity: The company openly admits that “scent is a tricky thing.” What one person perceives as a perfect match, another might not.
Customer Trust: This policy aims to build trust by removing the financial risk for the customer. If a customer is unhappy with the scent match, they receive a refund without needing to send the bottle back.
Ethical Business Approach: They state that after over 10 years in business, they’ve found this to be the most “successfully and ethically” run method. This suggests a long-term commitment to customer satisfaction.
Process: The refund process is described as “instant,” implying a quick resolution for the customer.

The Science Behind Scent Matching: Ingredients and Longevity

Delving into the “how” of scent matching involves understanding the ingredients used and the expected performance of the recreated fragrance.

Scentmatchers.com provides some transparency on their formulation philosophy and the expected wear time. Fundedfuturesfamily.com Reviews

Ingredient Philosophy: Simplicity and Safety

The company emphasizes a minimalist approach to ingredients, contrasting it with modern fragrances that can contain hundreds of components.

Limited Ingredients: They list only three core ingredients: Fragrance, Perfumer’s Alcohol SD Alcohol, and Isopropyl Myristate.
- Fragrance: This is the concentrated oil blend that provides the actual scent. The art and science of scent matching lie in formulating this component to mimic the original.
- Perfumer’s Alcohol SD Alcohol: This is a high-grade ethanol specifically denatured to make it unsuitable for consumption, yet ideal as a solvent and carrier for perfume oils. It helps the fragrance diffuse and evaporate evenly. They clarify that a special federal permit is required to purchase it, underscoring its legitimate use in perfumery.
- Isopropyl Myristate: This is an emollient and solvent often used in cosmetics and fragrances. It can help with skin feel, reduce greasiness, and improve the spreadability of the fragrance.
Safety Assurance: All listed ingredients are described as “perfectly safe for humans.” This addresses a common concern regarding unknown chemical compounds in consumer products.
Contrast to Modern Fragrances: They highlight that mainstream fragrances often use a large number of ingredients due to “tricks of chemistry” to reduce costs by minimizing expensive perfume oils. Scentmatchers.com claims to take a “different route” by focusing on fewer, essential components.

Longevity of the Scent: Expected Wear Time

Understanding how long a scent will last on the skin is a key factor for fragrance users.

Sentmatchers.com provides a realistic estimate based on their formulations.

Eau De Parfum EDP Concentration: All their fragrances are created as Eau De Parfum strength unless a weaker concentration is specifically requested via email.
- EDP typically contains a higher concentration of fragrance oils 15-20% compared to Eau de Toilette EDT or Eau de Cologne EDC, leading to longer wear times.
Estimated Wear Time: They project a wear time of “12-16 hours.”
Influencing Factors: They acknowledge that actual longevity can vary based on:
- Exact Ingredients: Different fragrance components have varying volatilities.
- Body Chemistry: Individual skin type, pH, and natural oils can significantly impact how a fragrance interacts and projects.
- External Factors: Environment, temperature, and activity levels can also play a role.

Legal and Ethical Considerations of Scent Duplication

The act of recreating a scent raises questions about intellectual property and market positioning.

Scentmatchers.com directly addresses the legality and ethical framework of their operations. Itsplaneandsimple.com Reviews

The Legality of Scent Duplication

Scentmatchers.com is clear that copying a scent is not illegal, providing a logical explanation for this stance.

Public Domain of Scent: They assert that “all fragrances are in the public domain, no one can own a scent or a fragrance.” The analogy of owning the scent of vanilla illustrates this point effectively. Unlike literary works, software, or even industrial designs, scent itself is not generally protected by copyright or patent law in the same way.
Trademark Respect: While the scent itself isn’t proprietary, the brand name and packaging are. Scentmatchers.com states they “try to never sell a fragrance that they still want to sell and is not discontinued.” This shows an awareness of and respect for existing trademarks.
Avoiding Confusion: They make “every effort to make sure customer’s realize they are NOT buying the original fragrance, but rather a scent that is nearly identical but in a completely different bottle.” This disclaimer is crucial for avoiding consumer confusion and potential legal issues related to misrepresentation. This transparency protects both the consumer and Scentmatchers.com.

Ethical Practices and Transparency

Beyond legal compliance, Scentmatchers.com positions itself as an ethical player in the market by emphasizing transparency and avoiding deception.

Clear Disclosure: Their website clearly states that the products are scent matches, not original brand items. The distinct bottle design further reinforces this.
Focus on Discontinued Items: Their business model is entirely built around fragrances that are no longer commercially available, minimizing direct competition with active brands.
Customer Awareness: The repeated emphasis on customers understanding they are buying a “nearly identical” scent, not the original, demonstrates a commitment to honest dealings.

The Order Process and Customer Experience

Understanding the steps involved in ordering and what to expect post-purchase is vital for potential customers.

Scentmatchers.com outlines a straightforward process and sets expectations for turnaround times.

How to Order Your Custom Scent Match

The ordering process appears to be intuitive, starting with customer input. Netferry.com Reviews

Fragrance Submission: Customers simply fill out a form, presumably with the name of the discontinued fragrance they wish to have matched.
Feasibility Check: Scentmatchers.com reviews the submitted fragrance. If they believe they “can’t recreate” it, they commit to emailing the customer and providing “a full refund instantly.” This pre-screening process is designed to prevent dissatisfaction and wasted effort.
Extensive Database: They claim to have reproduced “over 8000 different fragrances,” suggesting a high likelihood of being able to match most requests. This statistic reinforces their expertise and capacity.
Repeat Orders: A convenient option for “Is This A Repeat Order” allows existing customers to easily reorder the exact same fragrance without needing to re-enter details, as they keep order information “on file forever.” This encourages customer loyalty and simplifies future purchases.

Turnaround Times and Shipping Expectations

Managing customer expectations regarding delivery is a key aspect of online retail. Scentmatchers.com provides specific timeframes.

Standard Processing Time: “99% of our fragrances” are shipped “within 5 business days of when they are ordered.” This is a relatively quick turnaround for a custom-blended product.
Complex Matches: For “about 1% of the fragrances ordered” that are “very difficult matches,” the process may extend up to “3 weeks.” This acknowledges the inherent complexities in scent recreation.
Expedited Requests: Customers needing a fragrance by a specific date are advised to “contact us after ordering so we can make proper accommodations,” indicating a willingness to work with individual needs where possible.
UPS Ground: As mentioned, shipping is via UPS Ground, which implies standard ground transit times after the processing period.

Customer Service and Communication Channels

While not explicitly detailed, the mention of email communication for refunds and special requests suggests how customers can interact with the company.

Email for Refunds: The “instant refund” process is initiated via email if a scent can’t be matched.
Email for Requests: Customers can email for weaker strength formulations or to discuss urgent delivery needs.
No Live Chat/Phone: The website doesn’t explicitly mention other direct communication channels like live chat or a phone number, implying email is the primary method.
Facebook Reviews: The site prominently features a link to their Facebook page with “over 67,000 comments with reviews,” indicating an active presence and a channel for customer feedback and community interaction. This large volume of comments suggests a significant customer base and engagement.

Scentmatchers.com’s History and Sister Site

Understanding a company’s background can provide insight into its stability and reliability.

Scentmatchers.com shares a glimpse into its origins and its connection to another similar venture.

The Genesis of Scentmatchers.com

The “Our Story” section provides a personal touch, detailing the company’s foundation alongside significant life events for its founders. Nch.com.au Reviews

Founders: Adam and Angela are mentioned as the couple behind the business, highlighting a personal connection to its creation.
Concurrent Milestones: The company’s inception, specifically the creation of Scentmatchers, coincided with the founders’ marriage and the pregnancy of their first child. This narrative creates a sense of a family-run business with a personal investment.
Longevity: The mention of “After being in business for over 10 years” in the refund policy section and the “Our Story” section collectively suggest a long-standing presence in the market, adding to their credibility.

FragranceRevival.com: The Sister Website

Scentmatchers.com openly acknowledges operating a second website, FragranceRevival.com, which serves a similar purpose. This transparency is notable.

Dual Operations: The existence of two websites doing “basically the exact same thing” is unusual but explained.
Original Intent: The initial plan was to “close Scentmatchers and start fresh with Fragrance Revival,” which was intended to have a “more modern website and originally had a different business model.” This suggests an attempt at rebranding or refining their approach.
Customer Loyalty Prevails: The decision to keep Scentmatchers.com operational was driven by an overwhelming customer response: “literally thousands of orders” from “repeat customers” who “did not want us to close!” This is a strong indicator of customer satisfaction and loyalty to the Scentmatchers brand.
Market Demand: The fact that they can sustain two platforms doing the same thing underscores the significant demand for discontinued fragrance recreation services.

Customer Reviews and Reputation

One of the most critical aspects of any online business review is gauging customer satisfaction and overall reputation.

Scentmatchers.com points to a significant source of customer feedback.

Leveraging Facebook for Testimonials

Rather than hosting internal reviews directly on their product pages, Scentmatchers.com directs potential customers to their Facebook page for real feedback.

Authenticity: By linking directly to an external, public platform like Facebook, they aim to convey transparency and authenticity, as reviews there are less easily curated or manipulated than those on a company’s own site.
Volume of Feedback: They highlight a specific Facebook post with “over 67,000 comments with reviews,” which is an exceptionally high number. This volume suggests a very active customer base and a long history of engagement.
Direct Access: The “clickable” link makes it easy for interested parties to navigate directly to the source of these reviews and read them firsthand. This provides potential customers with a large, diverse pool of opinions to consider.
Implied Reputation: A large number of reviews, especially if predominantly positive, on a public platform like Facebook, generally indicates a strong, positive reputation and consistent customer satisfaction. While the specific sentiment isn’t detailed on the homepage, the sheer volume of engagement suggests a well-known entity in its niche.

Final Considerations for Potential Customers

When evaluating a service like Scentmatchers.com, several practical aspects should be kept in mind to ensure a satisfactory experience. Internetreptile.com Reviews

Managing Expectations for Scent Matching

It’s crucial to understand that a “match” is not the same as an “original.”

“Nearly Identical” vs. “Identical”: The company uses the phrase “nearly identical,” which is an honest acknowledgment that a perfect, 100% match might not always be achievable, especially given the complexity of original formulations and potential reformulations over time.
Subjectivity of Scent: As they themselves state, “Scent is a tricky thing.” What one person perceives as a close match, another might not. Individual perception plays a significant role.
No Returns, but Refunds: While there are no returns, the “NO RETURN NEEDED INSTANT REFUND POLICY” mitigates the risk. If the scent isn’t to your liking, you can get your money back without the hassle of shipping.

Understanding the Use of Alcohol in Fragrances

The presence of “Perfumer’s Alcohol SD Alcohol” as a key ingredient is standard in most conventional fragrances.

Role of Alcohol: Alcohol acts as a carrier, helping to disperse the fragrance oils, evaporate quickly, and project the scent. It’s a common and safe component in perfumery when used appropriately.
“Denatured” Alcohol: The “SD” in SD Alcohol stands for “Specially Denatured,” meaning additives are present to make it undrinkable. This is a regulated substance for perfumery.
Alternative Options Limited: While they state “All of our fragrances are Eau De Parfum unless you request a weaker strength via e-mail,” there’s no mention of oil-based or alcohol-free alternatives. For individuals who prefer or require alcohol-free fragrances, this might be a point to clarify directly with the company before ordering.

The Value Proposition for Discontinued Scents

For those genuinely grieving the loss of a favorite discontinued fragrance, Scentmatchers.com offers a unique and potentially invaluable service.

Filling a Void: They cater directly to a market need that mainstream fragrance companies don’t address.
Nostalgia and Personal Connection: Fragrances often evoke strong memories and personal connections. Being able to access a nearly identical version of a cherished scent can be highly valuable to individuals.
Risk Mitigation: The transparent refund policy significantly reduces the financial risk for customers trying out the service.
Consider Alternatives for New Scents: For those seeking new fragrances, it is better to explore ethical and halal alternatives. This service is specifically for discontinued scents, not for exploring current or new market offerings.

FAQs

What is Scentmatchers.com?

Scentmatchers.com is an online service that specializes in recreating discontinued perfumes and colognes, aiming to produce scents that are nearly identical to the original formulations that are no longer available on the market.

How does Scentmatchers.com work?

You provide the name of the discontinued fragrance you want matched. Coastalprimeltd.co.uk Reviews

Scentmatchers.com then uses their expertise and technology to create a custom blend that smells nearly identical to your requested scent.

Can Scentmatchers.com match any discontinued fragrance?

While they claim to have reproduced over 8,000 different fragrances, they state they cannot guarantee a match for every scent.

If they determine they cannot recreate your fragrance, they will issue a full refund instantly.

What is the price of a custom-matched fragrance from Scentmatchers.com?

A 3.4 oz bottle of custom-matched fragrance costs $69.99.

What are the shipping costs for Scentmatchers.com?

Shipping is a flat rate of $12.00 to anywhere in the United States via UPS Ground. Globalcablewire.com Reviews

Where does Scentmatchers.com ship?

Currently, Scentmatchers.com only ships within the United States.

What is Scentmatchers.com’s refund policy?

They offer a “NO RETURN NEEDED INSTANT REFUND POLICY.” If you are not satisfied with the scent match, you receive a full refund without needing to return the bottle.

How long does it take for Scentmatchers.com to ship an order?

99% of fragrances are shipped within 5 business days.

For very difficult matches about 1% of orders, it may take up to 3 weeks.

What ingredients does Scentmatchers.com use in their fragrances?

Their fragrances contain only three ingredients: Fragrance the scent oil blend, Perfumer’s Alcohol SD Alcohol, and Isopropyl Myristate. Mirrorimagecarcare.co.uk Reviews

They emphasize a minimalist and safe ingredient philosophy.

How long do Scentmatchers.com fragrances last on the skin?

They estimate their fragrances will last 12-16 hours, depending on the specific ingredients and your body chemistry.

All fragrances are Eau De Parfum strength unless a weaker strength is requested.

Is it legal for Scentmatchers.com to copy a scent?

Yes, they state that it is not illegal to copy a scent as fragrances are considered to be in the public domain.

They are careful to avoid trademark infringement by not selling fragrances still sold by original manufacturers and ensuring customers know they are not buying the original product. Viewgrip.net Reviews

Can I reorder a fragrance I previously purchased from Scentmatchers.com?

Yes, they keep your order information on file forever.

You can select “Is This A Repeat Order” when reordering to ensure you receive the exact same fragrance.

What is the difference between Scentmatchers.com and FragranceRevival.com?

Both websites are run by the same company and offer the same service of matching discontinued fragrances.

Scentmatchers.com was kept open due to strong customer loyalty, even though FragranceRevival.com was intended as a more modern replacement.

Does Scentmatchers.com offer any special deals or gifts?

Based on the homepage, they occasionally offer a “FREE GIFT SALE!” for a limited time, such as a lotion or a one-ounce bottle with purchase. Magnumvs.co.uk Reviews

Can I request a weaker strength fragrance?

Yes, you can request a weaker strength than Eau De Parfum via email after placing your order.

Does Scentmatchers.com have physical stores?

No, Scentmatchers.com operates solely as an online service.

How can I read reviews for Scentmatchers.com?

Scentmatchers.com directs customers to their Facebook page, which reportedly has over 67,000 comments with reviews, to read real customer testimonials.

What if I need my fragrance by a certain date?

If you need the fragrance by a specific date, it is best to contact Scentmatchers.com after ordering to discuss possible accommodations.

Is the “Fragrance” ingredient in their products safe?

Scentmatchers.com states that all their ingredients, including the “Fragrance” component, are “regarded as perfectly safe for humans.” Polisen.se Reviews

Does Scentmatchers.com sell original designer perfumes?

No, Scentmatchers.com does not sell original designer perfumes.

They specialize exclusively in creating custom-matched versions of discontinued fragrances.

Scentmatchers.com Reviews