Robinson-jackson.com Reviews

Based on checking the website, Robinson-jackson.com appears to be a legitimate estate agency operating in London and Kent, UK.

They specialize in property sales, lettings, mortgages, and legal services.

Their offerings are geared towards homeowners, landlords, and investors, providing a comprehensive approach to property transactions.

The site highlights their experience, customer service, and a “no sale, no fee” policy, emphasizing a personalized, in-person approach over online platforms or call centers.

While the website presents itself as a professional and reliable real estate service, it’s important to approach any significant financial commitment, especially those involving mortgages and large property transactions, with diligence and an understanding of Islamic financial principles to ensure they align with ethical guidelines.

For instance, conventional mortgages typically involve interest riba, which is not permissible.

It’s always best to seek sharia-compliant alternatives for financing large assets like property.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Robinson-jackson.com Review & First Look

When you first land on Robinson-jackson.com, it immediately presents itself as a well-established and professional real estate agency.

The layout is clean, making it easy to navigate through their core services: selling, buying, renting, and landlord support.

The site prominently features their “no sale, no fee” policy, which is a significant draw for potential sellers, as it reduces the upfront financial risk.

Website Navigation and User Experience

The website’s structure is intuitive, with clear headings for different user types selling your property, buying a property, renting a property, landlords.

• Top-level menu: Allows quick access to major sections.
• Interactive elements: Features like the “Get a Valuation” button and contact forms are easily accessible.
• Mobile responsiveness: The site appears designed to function well across various devices, which is crucial for modern users.

Initial Impressions on Transparency

Robinson-jackson.com makes an effort to appear transparent, particularly regarding their fee structure, stating “no hidden costs, no up-front selling fees, or loan agreements.” They also mention providing “terms of business which clearly state the fees.” This level of clarity is a good sign for consumers.

Robinson-jackson.com Features

Robinson-jackson.com offers a robust suite of services designed to cover nearly every aspect of property transactions.

From initial valuation to post-completion support, they aim to be a full-service agency.

Comprehensive Property Services

• Sales: Includes property valuation, professional marketing, buyer qualification, price negotiations, and sales progression. They claim to have a “significant sales force dedicated to achieving the best price within your timeframe.”
• Lettings: Focuses on finding quality tenants quickly, expert market knowledge, award-winning customer care, and property management. They highlight a “fully managed package” and rental payment insurance.
• Mortgages: Provide advice and assistance with mortgage requirements, including buy-to-let mortgages for landlords.
• Legals: Coordinate legal arrangements for a smoother transaction process.

Unique Selling Propositions

• “No Sale, No Fee” Policy: This is a major differentiator, assuring sellers they only pay upon successful completion.
• Personalized, Local Service: They explicitly state, “You will not be asked to rely on an online platform or a national call centre. Instead, we take a more personal approach.” They emphasize having staff typically within 10 minutes of your property.
• Award-Winning Recognition: The website proudly displays “Best Estate Agent” and “Best Letting Agent” awards from 2020 to 2025, which, if independently verified, adds credibility.

Data and Statistics Highlighted

• 70% of properties let within 10 days: A strong claim for landlords.
• 92% of people choose a Local High Street Agent: Used to reinforce their local agency model.
• Value over 10,000 properties each year: Demonstrates significant market activity.

Robinson-jackson.com Cons

While Robinson-jackson.com presents a strong case for its services, there are aspects that might raise concerns, especially from an ethical or sharia-compliant perspective.

The primary area of concern relates to their involvement in conventional mortgage services.

Interest-Based Services Riba

• Mortgage Advice: The website explicitly mentions offering “mortgage advice” and assisting with “mortgage requirements,” including “buy-to-let mortgage.” In conventional finance, mortgages inherently involve interest riba, which is strictly forbidden. This direct involvement in interest-based transactions is a significant drawback.
  • Impact: Engaging with conventional mortgages can lead to financial entanglement that goes against principles of ethical finance.
  • Alternative: Seek out sharia-compliant financing options, such as Murabaha cost-plus financing, Ijara leasing, or Musharaka Mutanaqisah diminishing partnership, which are designed to avoid interest.

Potential for Over-Reliance on Third-Party Services

While they coordinate “legals and financial arrangements,” the website doesn’t explicitly detail the sharia-compliance of their recommended legal or financial partners. Giftup.com Reviews

It’s crucial for consumers to conduct their own due diligence.

• Due Diligence: Always verify the sharia-compliance of any financial product or legal service provider recommended, especially when large sums of money are involved.

Geographic Limitation

Their services are primarily focused on London and Kent, which means they are not an option for property transactions outside these regions.

This isn’t a “con” in terms of service quality, but a limitation for those seeking national coverage.

Robinson-jackson.com Alternatives

For those seeking to engage in property transactions while adhering to ethical and sharia-compliant principles, traditional estate agencies that offer conventional mortgage advice might not be the ideal choice.

The key is to find alternatives that either focus on the transaction itself without facilitating interest-based financing, or specialize in sharia-compliant financial solutions.

Halal Financing Providers

Instead of relying on conventional mortgage advice, seek out dedicated Islamic financial institutions or banks that offer sharia-compliant home financing.

• Guidance Residential USA: A prominent provider of sharia-compliant home financing in the United States, offering an Ijara-based model.
• Amana Bank Sri Lanka: An interest-free bank offering various sharia-compliant financial products, including home financing.
• Gatehouse Bank UK: Offers sharia-compliant home financing in the UK through a home purchase plan HPP based on co-ownership and lease.
• Primary Finance Australia: Provides sharia-compliant home finance options.
• Specific Cooperative Banks or Credit Unions: Some smaller, community-focused financial bodies might offer sharia-compliant alternatives or partner with Islamic finance providers.

Independent Estate Agents with Ethical Focus

Look for estate agents who are open to working with sharia-compliant financial institutions and who prioritize clear, upfront communication about all aspects of the property transaction.

• Direct-to-Buyer/Seller Platforms: Websites or services that facilitate direct sales or rentals, cutting out intermediaries and potentially reducing reliance on conventional agency structures. This allows you to manage financing independently.
• Property Lawyers Specializing in Islamic Finance: Some legal firms specialize in property transactions involving sharia-compliant financing, ensuring all legal aspects align with ethical guidelines.

Community-Based Resources

Often, local Islamic centers or community organizations can provide referrals to reputable real estate professionals or financial advisors who understand and adhere to Islamic principles.

• Online Forums and Groups: Engage with online communities dedicated to Islamic finance and ethical living for recommendations and shared experiences.

How to Approach Property Transactions Ethically

Navigating the property market requires careful consideration, especially when striving to adhere to ethical principles.

The core concern revolves around avoiding interest riba in financial transactions. Spyalarms.co.uk Reviews

Here’s a structured approach to ensure your property journey remains within permissible boundaries.

1. Prioritize Sharia-Compliant Financing

This is the most critical step.

Do not engage with conventional mortgage products that involve interest.

• Research Islamic Home Financing: Explore options like Murabaha, Ijara, and Musharaka Mutanaqisah. These are widely available in many regions and designed to bypass interest.
• Consult Islamic Finance Experts: Speak with scholars or financial advisors specializing in Islamic finance to understand the nuances and choose the most suitable product for your needs.
• Understand the Contracts: Before signing anything, thoroughly review the contracts to ensure they truly avoid interest and comply with sharia.

2. Vet Estate Agents and Service Providers

While an estate agent’s primary role is to facilitate the sale or purchase of property, their recommendations for financing or legal services can lead to impermissible transactions.

• Be Clear About Your Requirements: Inform the estate agent from the outset that you require sharia-compliant financing and will be arranging it independently or through specific Islamic finance providers.
• Focus on Transaction Facilitation: Utilize their services for property marketing, viewings, negotiations, and progression, but maintain control over the financial and legal aspects.
• Avoid Bundled “Mortgage Advice”: Politely decline any offers for conventional mortgage advice or referrals to interest-based lenders.

3. Ensure Ethical Dealings Throughout

Beyond finance, ensure all aspects of the transaction are conducted with integrity and transparency.

• Fair Pricing: Engage in honest negotiations, aiming for a fair market price.
• Transparency: Ensure all parties are fully informed and no deception is involved.
• Avoid Speculation: While property can be an investment, avoid engaging in transactions purely for speculative gains that might harm others or the market.

4. Continuous Learning and Due Diligence

• Read Reputable Sources: Follow reputable Islamic finance publications, scholars, and organizations.
• Attend Workshops/Seminars: Educate yourself on the principles of Islamic finance and ethical investing.
• Seek Independent Legal Advice: Ensure any legal documents pertaining to your property transaction are reviewed by a lawyer who understands both conventional and Islamic legal frameworks, if necessary.

Robinson-jackson.com Pricing

Robinson-jackson.com operates on a “no sale, no fee” policy for property sales, which is a significant aspect of their pricing structure.

This means that sellers only incur a fee if their property successfully sells through Robinson-Jackson.

This model is often preferred by sellers as it reduces the upfront financial risk associated with marketing a property.

Sales Commission Structure

• “No Sale, No Fee” Policy: This is explicitly stated on their website. If your plans change or the property doesn’t sell, you reportedly pay “zero, zilch, nothing!”
• Clear Terms of Business: They emphasize that “All customers receive our terms of business which clearly state the fees associated with the sale of your property.” This suggests transparency in their commission rates, which would typically be a percentage of the final sale price.
• No Up-front Selling Fees or Loan Agreements: This directly contrasts with some online agents who might charge upfront fees regardless of sale success.

Lettings and Management Fees

While the website heavily promotes its “fully managed package” for landlords, detailed pricing for lettings and property management services isn’t readily available on the main pages.

• “Fully Managed Package”: This is described as their most popular service, implying a comprehensive fee structure covering viewings, tenant referencing, rent collection, maintenance, and potentially rental payment insurance.
• Tailored Advice: They state, “We understand landlord requirements differ depending on the property type and size of your portfolio. Therefore, we offer advice tailored to your experience.” This suggests that fees for landlords might be customized based on the services required and the portfolio size.
• Contact for Information: Landlords would likely need to “Get in Touch” or “Contact us today” to receive a full market appraisal and a breakdown of their specific fees.

Valuation Services

• Free Property Valuation: Robinson-jackson.com offers a “FREE valuation” for those selling, letting, remortgaging, or just curious about their property’s worth. This is a common practice in the industry to attract potential clients.

Importance of Direct Inquiry

For specific and detailed pricing, especially for lettings and their managed packages, it is necessary to directly contact Robinson-jackson.com. Vista-health.co.uk Reviews

This allows for a personalized quote based on the property type, location, and the specific services required.

Always ensure to get a written breakdown of all fees and charges before committing.

Robinson-jackson.com vs. Online Agents

Robinson-jackson.com clearly positions itself in contrast to online-only estate agents, emphasizing a traditional, high-street approach.

This distinction is a core part of their marketing strategy, highlighting personal service over digital convenience.

The Robinson-jackson.com Model Traditional High Street

• Personalized Service: They promise a “more personal approach” with staff available “in person 7 days a week.” This includes direct interaction with sales progressors and dedicated teams.
• Local Expertise: Their staff are typically based “within 10 minutes of your property,” offering hyper-local market knowledge.
• Full-Service Agency: They claim to “look after everything,” from viewings and negotiations to coordinating legals and financial arrangements. They explicitly state, “You will not be asked to rely on an online platform or a national call centre.”
• No Upfront Fees Sales: The “no sale, no fee” policy means sellers pay nothing if the property doesn’t sell, reducing initial risk.
• Pre-Qualified Buyers: They vet buyers’ financial positions before viewings to “ensure less wasted time.”
• Physical Presence: Having local offices provides a physical point of contact for clients.

Online Agents Typically Low-Cost, Digital-First

• Lower Fees Often Upfront: Many online agents charge a fixed fee, often paid upfront, regardless of whether the property sells. This can be appealing for those seeking to save money, but it carries a higher risk if the property doesn’t move.
• DIY Approach: They often rely on sellers to conduct viewings and manage more of the process themselves, with support primarily via online platforms or call centers.
• Broader Reach: Some online agents might market properties nationally or internationally, though local expertise can vary.
• Limited Personal Interaction: Communication is typically through apps, email, or telephone, with less emphasis on in-person meetings.
• Varied Service Levels: While some offer comprehensive packages, others are more basic, providing only listing services.
• Less Buyer Vetting: The level of buyer qualification might be less stringent, potentially leading to more time-wasting viewings.

Key Differentiators and Considerations

• Risk vs. Cost: With Robinson-Jackson, the financial risk is primarily on them if the property doesn’t sell, but the commission might be higher upon success. Online agents might offer lower upfront costs but shift the risk to the seller.
• Convenience vs. Support: Online agents offer digital convenience, while Robinson-Jackson emphasizes hands-on, personal support.
• Local vs. Broad Market Knowledge: Robinson-Jackson highlights its deep local roots, whereas online agents might offer broader advertising but less intimate understanding of specific micro-markets.
• Suitability:
  • Robinson-Jackson: Might be better suited for sellers who prefer a hands-off approach, desire extensive local market expertise, value personal interaction, and are comfortable with a success-based fee structure.
  • Online Agents: Could appeal to those on a tight budget, who are comfortable managing aspects of the sale themselves, and prioritize low upfront costs.

Ethical Property Investment and Management

For individuals looking to engage with the property market, whether as homeowners, landlords, or investors, it’s crucial to align these activities with ethical guidelines.

This goes beyond just avoiding interest-based transactions and extends to how properties are managed and used.

1. Halal Property Acquisition

• Avoid Interest-Based Financing: As discussed, conventional mortgages involving riba are not permissible. Seek out sharia-compliant financing options like Murabaha, Ijara, or Musharaka Mutanaqisah from Islamic financial institutions.
• Legitimate Contracts: Ensure all purchase agreements are transparent, free from ambiguity gharar, and do not involve any deceptive practices.
• Ethical Sourcing: If investing in new developments, ensure the land acquisition and construction practices were ethical, respecting environmental standards and fair labor.

2. Responsible Landlordship

Being a landlord comes with significant responsibilities that should be discharged ethically.

• Fair Rent: Charge a fair market rent, avoiding exploitation or exorbitant increases that create undue hardship for tenants.
• Property Maintenance: Ensure the property is safe, habitable, and well-maintained. Fulfill all legal and ethical obligations regarding repairs and living conditions.
• Respectful Tenant Relationships: Treat tenants with respect and fairness. Avoid discrimination and ensure privacy.
• Transparent Agreements: Have clear, concise tenancy agreements that outline rights and responsibilities for both parties, avoiding hidden clauses or predatory terms.
• No Unlawful or Harmful Activities: Do not knowingly lease property for activities that are harmful, unlawful, or contrary to ethical principles e.g., alcohol sales, gambling dens, illicit activities.

3. Purposeful Property Investment

Investing in property should serve a beneficial purpose, not just pure speculation.

• Meeting Community Needs: Consider investing in properties that address genuine housing needs, such as affordable housing or family-friendly units.
• Long-Term Value Creation: Focus on creating long-term value through responsible development, maintenance, and community integration, rather than short-term speculative gains.
• Avoid Hoarding: Do not acquire properties merely to hoard them and drive up prices, especially in areas with housing shortages, as this can be detrimental to the community.
• Zakat on Investment Property: If the property is held for rental income or trading, ensure you understand and fulfill your Zakat obligations on the income or capital, as applicable.

4. Avoiding Scams and Fraud

The property market can unfortunately be a target for various scams.

• Verify Credentials: Always verify the credentials and reputation of agents, developers, and financial institutions.
• Professional Legal Advice: Engage independent legal counsel to review all documents before signing.
• Beware of Unrealistic Promises: Be cautious of deals that seem too good to be true, as they often are.
• Protect Your Finances: Never transfer funds without proper verification and documentation.

How to Cancel Robinson-jackson.com Service

While Robinson-jackson.com promotes a “no sale, no fee” policy for sellers, understanding the terms for canceling their service, especially for lettings or if you’ve entered into a contract, is crucial. Alcanside.com Reviews

Based on their homepage text, the “no sale, no fee” aspect implies a certain flexibility if a sale doesn’t complete.

However, the precise cancellation process will depend on the specific agreement you have with them.

For Sellers No Sale, No Fee Policy

• Implied Cancellation: The “no sale, no fee” policy inherently means that if your property doesn’t sell, or if “your plans change,” you pay “zero, zilch, nothing!” This acts as a built-in cancellation mechanism for unsuccessful sales, meaning you wouldn’t owe them a fee.
• Formal Withdrawal: While the fee is tied to success, you would still need to formally inform them if you decide to withdraw your property from the market, even if it hasn’t sold. This prevents them from continuing to market your property.
  • Action: Contact your dedicated agent or the relevant office phone, email, or in-person to formally request the withdrawal of your property from sale.
  • Documentation: Request confirmation in writing that your property has been withdrawn and that no fees are due.

For Landlords Lettings and Management Services

• Contractual Agreements: Lettings and property management services typically involve more detailed contracts with specific notice periods for cancellation. These contracts are designed to ensure continuity of service for tenants and proper handover.
• Review Your Agreement: The first and most important step is to review the specific contract you signed with Robinson-jackson.com for their lettings or property management services. Look for clauses related to:
  • Notice Period: How much notice e.g., 30, 60, or 90 days is required to terminate the agreement.
  • Early Termination Fees: Whether any fees are incurred for terminating the contract before its natural expiry date or without sufficient notice.
  • Handover Procedures: What steps are required for transferring management duties, keys, and tenant details.
• Formal Notification: Once you understand the terms, you must provide formal written notice of your intent to cancel, adhering to the specified notice period.
  • Action: Send a written letter or email to your property manager or the relevant branch manager, clearly stating your intention to cancel the service, quoting your property address and account details.
  • Confirmation: Request a written acknowledgment of your cancellation notice and details on the next steps, including any final charges or refunds.

General Advice for Cancellation

• Communicate Directly: Always communicate your intention to cancel directly with your assigned contact or the local branch.
• Keep Records: Maintain a record of all correspondence related to the cancellation, including dates, times, names of people you spoke with, and copies of emails or letters sent and received.
• Understand Financial Implications: Before canceling, fully understand any potential fees or outstanding charges to avoid surprises.

Robinson-jackson.com emphasizes personalized service, so it’s reasonable to expect their team to guide you through the cancellation process transparently, provided you adhere to the terms of your agreement.

Frequently Asked Questions

What is Robinson-jackson.com?

Robinson-jackson.com is a UK-based estate agency specializing in property sales, lettings, mortgages, and legal services primarily in London and Kent.

They aim to provide a comprehensive and personalized service for homeowners, landlords, and investors.

What services does Robinson-jackson.com offer for sellers?

For sellers, Robinson-jackson.com offers property valuations, professional marketing, buyer qualification, price negotiation, and full sales progression, all under a “no sale, no fee” policy.

What services does Robinson-jackson.com offer for landlords?

For landlords, they offer services focused on finding quality tenants quickly, property marketing, expert market knowledge, award-winning customer care, and a “fully managed package” for ongoing property management.

Does Robinson-jackson.com offer mortgage advice?

Yes, Robinson-jackson.com states they offer “mortgage advice” and assistance with “mortgage requirements,” including buy-to-let mortgages.

Is Robinson-jackson.com a legitimate company?

Yes, based on the website content, Robinson-jackson.com appears to be a legitimate and established estate agency with over 30 years of experience and multiple awards.

How does Robinson-jackson.com’s “no sale, no fee” policy work?

The “no sale, no fee” policy means that if you are selling your property, you only pay a fee to Robinson-jackson.com if your property successfully sells through their services. Access4lofts.co.uk Reviews

If it doesn’t sell or your plans change, you pay nothing.

What areas does Robinson-jackson.com cover?

Robinson-jackson.com primarily covers property markets in London and Kent, UK.

How can I get a property valuation from Robinson-jackson.com?

You can book a free property valuation directly through their website, which they offer for selling, letting, remortgaging, or simply understanding your property’s worth.

Does Robinson-jackson.com charge upfront fees for selling?

No, according to their website, they state there are “no hidden costs, no up-front selling fees, or loan agreements” for sellers.

How does Robinson-jackson.com differ from online agents?

Robinson-jackson.com distinguishes itself by offering a traditional, high-street approach with personalized, in-person service and local expertise, contrasting with online agents who often rely on digital platforms and may charge upfront fees.

Do they assist with legal aspects of property transactions?

Yes, Robinson-jackson.com states they coordinate “legals and financial arrangements” to help smooth the progression of a property sale or purchase.

Are Robinson-jackson.com’s services suitable for first-time buyers?

Yes, their website indicates they have a “Guide to Buying” and offer assistance for “First Time Buyers,” suggesting their services cater to them.

What is the “Marketing Wow Factor” mentioned on their site?

The “Marketing Wow Factor” refers to their award-winning marketing strategies designed to make your property stand out and attract the most suitable buyers or tenants.

How quickly can Robinson-jackson.com let a property for landlords?

Robinson-jackson.com claims that “70% of our properties are let within 10 days” due to their local knowledge and marketing strategies.

Do they offer any protection for landlords’ rental payments?

Yes, they state they provide “insurance policies that protect your rental payments up to the value of £100,000” as part of their fully managed package. Atmhospitality.co.uk Reviews

How can I contact Robinson-jackson.com?

You can contact them via phone, email, text, or in-person at one of their local offices, which they emphasize are available 7 days a week.

Does Robinson-jackson.com have good customer reviews?

The website prominently features “5-Star Google Reviews” and states that “Our 5 Star Google reviews often refer to our excellent communication.”

What is the process for canceling a Robinson-jackson.com letting agreement?

Canceling a letting agreement typically requires reviewing your specific contract for notice periods and any early termination fees.

You would then need to provide formal written notice as per the contract’s terms.

Can Robinson-jackson.com help with finding new homes?

Yes, they have a section on their website dedicated to “New Homes,” indicating they can assist buyers interested in newly built properties.

Is Robinson-jackson.com regulated by any industry bodies?

Yes, for their lettings services, they state their “professional standards are backed by the significant lettings trade bodies, including TPO for redress and Propertymark for Client Money Protection.”