Rgmtruckandvan.co.uk Reviews

Based on looking at the website, rgmtruckandvan.co.uk appears to be a legitimate vehicle rental service based in Shefford, UK, specializing in the hire of cars, vans, trucks, MPVs, minibuses, and trailers.

The site provides clear information regarding their services, terms and conditions, privacy policy, and contact details, aiming to facilitate bookings and inquiries for their rental fleet.

It focuses on practical transportation solutions for individuals and businesses, emphasizing convenience and operational details like mileage allowances, fuel policies, and breakdown assistance.

While the service itself—vehicle rental—is generally permissible and beneficial for legitimate needs like moving goods, business operations, or family travel, it’s crucial for users to be mindful of the financial arrangements.

The website mentions “Credit, debit and online payments are accepted,” and specifies that “Any vehicles that require a security deposit must be preauthorised on a valid credit or debit card.” When engaging with financial services, particularly those involving credit cards or pre-authorizations, it’s always wise to ensure that the underlying financial products align with ethical principles, avoiding interest-based transactions riba. For Muslims, this means opting for debit card payments or ensuring any credit card used is paid in full before interest accrues.

Focus on the service’s utility and convenience for permissible activities, and always transact with full transparency and awareness of the terms, ensuring they align with your financial principles.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

rgmtruckandvan.co.uk Review & First Look

Upon a preliminary review of rgmtruckandvan.co.uk, the website presents itself as a straightforward and functional platform for vehicle rentals.

The design is clean, with clear navigation leading to various vehicle categories: Cars, Vans, Trucks, MPVs & Minibuses, and Trailers.

This segmented approach makes it easy for a user to quickly locate the type of vehicle they need.

• Initial Impressions: The site’s interface is user-friendly, prioritizing ease of booking. Key information such as contact details phone number, email, opening hours, and physical address are prominently displayed at the top and footer, ensuring accessibility. The use of a “BOOKING FORM” and “Book Now” buttons suggests a direct path for immediate action.
• Essential Information at a Glance:
  • Contact: 01462 50 60 70,
  • Location: Shefford Hardwicke, Bedford Road, Shefford, SG17 5NU
  • Operating Hours: Monday – Friday 8.30am – 5.30pm. Saturday – 8.30am – 10.30pm and 4.00pm – 5.30pm.
• Transparency: The website includes links to critical documents like “Privacy Policy” and “Terms & Conditions,” which are vital for establishing trust and clarity with potential renters. These documents detail data collection, usage, and the responsibilities of both the renter and RGM Truck & Van LTD.

rgmtruckandvan.co.uk Features

The website outlines several features designed to streamline the rental process and provide comprehensive support to customers.

These features range from a diverse fleet to detailed policy explanations.

• Diverse Rental Fleet:
  • Cars: Standard passenger vehicles for daily commutes or leisure.
  • Vans: Various sizes suitable for moving goods, small business deliveries, or personal transport.
  • Trucks: Larger vehicles for heavy-duty hauling, removals, or commercial operations.
  • MPVs & Minibuses: Ideal for group travel, family outings, or shuttle services.
  • Trailers: Options for towing, expanding cargo capacity.
• Comprehensive Policies:
  • Privacy Policy GDPR Compliant: Details how personal information name, address, driving license, etc. is collected, used, and protected. It emphasizes data safety, non-sale of data, and user control over marketing choices. This commitment to GDPR compliance is a strong indicator of their dedication to data protection.
  • Terms & Conditions: Covers crucial aspects like driver requirements age, license holding period, DVLA check codes, payment terms prior to rental, no cash accepted, mileage allowance 250 miles/24hr, £0.25/mile excess, fuel policy full-to-full, and specific charges for late returns, cleaning, or damages.
  • Cancellation Policy: Clear tiered refund structure based on notice period e.g., 100% refund for 7+ days notice, no refund for 48 hours or less.
• Customer Support & Assistance:
  • Dedicated Phone Line: Direct contact for inquiries, bookings, and assistance.
  • Breakdown Assistance: Provided contact numbers for roadside repairs and towing services, ensuring support during unforeseen circumstances.
  • Accident Line: A specific contact for reporting accidents, with guidance on information to collect photos, vehicle details, weather conditions.
  • Complaint Resolution: Clear channels for lodging complaints, including direct contact details for management and referral to the BVRLA Conciliation Service for alternative dispute resolution.
• Additional Services & Information:
  • DVLA Check Code Assistance: Detailed instructions and alternative contact methods for GB drivers to obtain their DVLA check code, simplifying a common requirement.
  • On-site Parking: Free customer parking available, though at the customer’s own risk, adding convenience for those driving to pick up a rental.
  • European Travel Policy: Vehicles can be taken abroad with prior consent, though special terms and charges apply.
  • Smart Cover Option: Available for cars, offering benefits like £0 excess, additional driver, free cancellations, and coverage for external damage, scratches, dents, windscreen, and tyres. This optional add-on aims to provide peace of mind, though it’s important to note its limitations e.g., doesn’t cover negligence, loss of keys, or long-term hire.

rgmtruckandvan.co.uk Pros & Cons

When evaluating any service, it’s essential to weigh the advantages and disadvantages.

For rgmtruckandvan.co.uk, the site highlights several strong points, alongside some areas that users should be aware of.

Pros:

• Transparency in Policies: The website excels in providing detailed and accessible Terms & Conditions and a Privacy Policy. Key information like driver requirements, cancellation policies, mileage limits, and fuel rules are clearly laid out, which builds trust.
  • Example: Their cancellation policy is explicitly tiered:
    • 7+ days notice: 100% refund.
    • 3-6 days notice: 50% refund.
    • Less than 48 hours notice: No refund.
• Comprehensive Vehicle Range: From compact cars to large trucks and trailers, the diverse fleet caters to a wide array of rental needs, whether for personal use, business logistics, or special events. This variety provides flexibility for customers.
  • Data Point: They offer “Cars,” “Vans,” “Trucks,” “MPV’s & Minibuses,” and “Trailers,” catering to diverse hauling and passenger needs.
• Clear Customer Support Channels: Multiple contact options are available, including a phone number, email, and social media links Facebook, Trustpilot. The inclusion of specific lines for breakdowns and accidents demonstrates a commitment to ongoing customer support during the rental period.
• User-Friendly Website Interface: The site is easy to navigate, with intuitive booking forms and clearly categorized vehicle options. This streamlined design ensures a smooth user experience, even for first-time visitors.
• Emphasis on Data Protection GDPR Compliant: Their privacy policy explicitly states their commitment to GDPR, promising to keep data safe, private, and never to sell it. This level of transparency regarding data handling is reassuring for users concerned about their personal information.
• DVLA Check Code Assistance: Providing detailed instructions and alternative methods for obtaining the DVLA check code—a common hurdle for UK drivers—is a thoughtful feature that simplifies the pickup process.
• On-site Parking: The offer of free on-site parking for customers while they rent a vehicle is a practical convenience, especially for those who drive to the rental location.

Cons:

• Security Deposit Pre-authorization: While standard in rentals, the requirement for a security deposit to be pre-authorized on a credit or debit card might be a point of concern for some. Users must ensure they have sufficient funds or credit limit available.
• Mileage Limits and Excess Charges: The 250-mile daily allowance, with an excess charge of £0.25 per mile + VAT, could accumulate quickly for long-distance travel. This might make it less cost-effective for extensive journeys.
  • Example: A 100-mile overrun would cost £25 + VAT, potentially increasing the total rental cost significantly.
• Strict Return Policy: All vehicles must be returned during office hours to their site, and keys must be handed directly to a staff member. This eliminates the flexibility of out-of-hours or one-way rentals, which some users might prefer.
• Smart Cover Limitations: While “Smart Cover” offers benefits, it is only applicable to cars and has specific exclusions, such as damage due to negligence, loss/theft of keys, engine/drivetrain damage from negligence, and long-term hire. Renters need to read these exclusions carefully.
• Customer Parking at Own Risk: Although on-site parking is free, the disclaimer that customers park at their own risk for loss or damage to their private vehicle or its contents means that the responsibility for security falls entirely on the customer.
• Limited Online Reviews Visibility: While Trustpilot is mentioned, direct links or prominently displayed recent reviews on the website itself are not immediately apparent. This could make it harder for new customers to quickly gauge real-world experiences without navigating off-site.

rgmtruckandvan.co.uk Alternatives

For those seeking vehicle rental services, a variety of alternatives exist, each with its own strengths and focuses.

The choice often depends on specific needs such as vehicle type, rental duration, budget, and desired flexibility.

• Major National and International Rental Chains:
  • Enterprise Rent-A-Car: Known for extensive fleet options, strong customer service, and numerous locations globally. They often have corporate programs and competitive long-term rental rates.
  • Hertz: A long-standing player with a wide range of vehicles, including luxury and specialized models. Offers loyalty programs and often has airport locations.
  • Avis: Another major international brand offering a broad fleet, good for both business and leisure travel, with various pickup and drop-off options.
  • Budget: Often positioned as a more economical choice from the major brands, still offering a solid range of vehicles and locations.
  • Sixt: Gaining popularity, particularly in Europe, for its premium fleet options and competitive pricing, often with a more tech-savvy booking experience.
• Local Independent Rental Companies:
  • Many towns and cities have independent rental services that may offer more personalized service, unique vehicle options, or specialized rentals e.g., specific commercial vehicles, classic cars. These can sometimes be more flexible on terms or pricing for specific local needs.
  • Pros: Potentially lower prices due to less overhead, more flexible pickup/drop-off arrangements, ability to negotiate terms.
  • Cons: Smaller fleet, fewer locations, less standardized processes, and variable quality of service.
• Peer-to-Peer Car Sharing Platforms:
  • Turo US, UK, Canada: Often described as “Airbnb for cars,” Turo allows individuals to rent out their personal vehicles. This can offer a unique selection of cars, often at competitive prices, and can be more flexible with pickup locations.
  • Zipcar Urban Areas: A membership-based service primarily for short-term, hourly rentals in urban environments. Ideal for quick errands or short trips without owning a car.
• Specialized Vehicle Rental Services:
  • Van Hire Specific Companies: Companies like “Van Hire UK” or local van rental businesses focus exclusively on vans of various sizes, often providing more tailored advice for moving or commercial purposes.
  • Truck Rental Companies: Brands like Penske, U-Haul primarily self-move, or Ryder specialize in larger truck rentals, often catering to commercial clients or those needing heavy-duty transport.
• Considerations When Choosing an Alternative:
  • Cost: Compare daily rates, mileage charges, insurance options, and hidden fees.
  • Vehicle Availability: Ensure the specific type of vehicle needed is available when and where you need it.
  • Location and Convenience: Proximity of pickup/drop-off points, flexibility of hours, and one-way rental options.
  • Insurance and Coverage: Understand what is included, what’s optional, and your liability in case of damage or accident.
  • Customer Reviews: Check independent review platforms like Trustpilot, Google Reviews, or Yelp to gauge other users’ experiences with service quality and reliability.

When selecting an alternative, it’s always advisable to compare several options, read their terms and conditions thoroughly, and ensure the service aligns with your specific requirements and ethical financial practices, especially concerning interest-based services.

How to Cancel rgmtruckandvan.co.uk Booking

Cancelling a booking with rgmtruckandvan.co.uk is a straightforward process, governed by their clear cancellation policy.

Understanding these terms is crucial to avoid unexpected charges or to maximize your refund.

• Understanding the Cancellation Policy:
  • 7 days or more before hire start: 100% refund. This is the ideal window for cancellation if your plans change.
  • 3-6 days before hire start: 50% refund. There’s still a partial refund, but half the booking value is retained.
  • 48 hours or less before hire start: No refund. This is considered a “no-show” or very late cancellation, and the full booking amount is typically forfeited.
• Steps to Cancel a Booking:
  1. Contact RGM Truck & Van Directly: The primary method for cancellation is to contact their customer service.
     • Phone: Call 01462 506070 during their operating hours Monday-Friday 8:30am-5:30pm, Saturday 8:30am-10:30am and 4:00pm-5:30pm. This is often the quickest way to confirm cancellation and understand any associated charges.
     • Email: Send an email to Make sure to include your booking reference number, your full name, and the dates of your rental. Request a confirmation of cancellation.
  2. Provide Necessary Information: To expedite the cancellation process, have the following details ready:
     • Your full name as used in the booking.
     • The booking reference number.
     • The vehicle type booked.
     • The original pickup date and time.
     • The reason for cancellation optional, but can be helpful for their records.
  3. Confirm Cancellation and Refund: After contacting them, ensure you receive a confirmation of cancellation, preferably in writing email. If a refund is due, confirm the amount and the expected timeline for it to be processed back to your original payment method.
• Important Considerations:
  • Timing is Key: The amount refunded is directly dependent on when you notify them of the cancellation relative to your pickup time. Always aim to cancel as early as possible to maximize your refund.
  • Proof of Cancellation: Keep records of your cancellation request e.g., email sent, call log with date and time as proof of communication.
  • Exceptional Circumstances: While their policy is clear, if there are extenuating circumstances beyond your control, it’s worth discussing them with customer service. While not guaranteed, some flexibility might be offered depending on the situation.

rgmtruckandvan.co.uk Pricing

Understanding the pricing structure of rgmtruckandvan.co.uk is essential for budgeting your rental needs.

The website provides a good overview of their pricing model, including daily rates, mileage allowances, and potential additional charges.

• Base Rental Pricing:
  • Per Day Basis: All pricing is quoted “per day” and is “subject to availability.” This means the cost can vary based on demand and the specific vehicle model.
  • Inclusions: Standard rentals typically include:
    • Insurance: Subject to an excess amount.
    • Breakdown Cover: Provides assistance in case of vehicle malfunction.
    • Mileage: Subject to local limits initially 250 miles per 24-hour hire.
    • VAT: Value Added Tax is included in the quoted price.
• Additional Costs and Charges:
  • Excess Mileage Charge: Beyond the initial 250-mile daily allowance, excess miles are charged at £0.25 per mile + VAT. For long-term hires, the allowance is 250 miles in the first 24 hours, then 100 miles per day up to a maximum of 2,500 miles per calendar month, with excess charged at £0.25 per mile. This is a crucial factor for those planning longer trips.
  • Fuel Policy: Vehicles are supplied with a full tank and must be returned full. If not, a “top up charge of £2.00 per litre will apply.” This rate is significantly higher than pump prices, making it cost-effective to refuel before returning.
  • Additional Drivers: Acceptable at an “additional cost,” which is not explicitly quantified on the primary T&Cs but is a common rental fee.
  • Collision Damage Waiver Excess Reducer: Available as an optional add-on. This reduces your financial liability for damages, but “overhead roof damage, tyre damage or punctures… is not covered… and therefore will incur additional charges.”
  • Driving to Europe: “Additional charges will apply” if you wish to take a vehicle outside the UK. Specific details require direct contact.
  • Extra Cleaning Charge: If a vehicle is returned “extremely dirty, either inside or out,” the hirer will be liable for additional cleaning costs. Paint spillages incur full charges for cleaning or replacement parts.
  • LEZ/ULEZ and Tunnel Charges: All vehicles are pre-registered for Autopay in LEZ/ULEZ zones, Dartford Tunnel, and Tyne Tunnel. RGM Truck & Van LTD will invoice you for these charges after notification. However, the M6 Toll is the hirer’s responsibility to pay at the time of crossing.
• Payment Methods:
  • Accepted: Credit, debit, and online payments.
  • Not Accepted: Cash payments are not accepted for rental vehicle payments.
  • Security Deposit: Any vehicles requiring a security deposit must have it “preauthorized on a valid credit or debit card.”
• Age and Licence Requirements Affecting Pricing:
  • Age Range: Typically 23-75 years for cars/MPVs and vans/minibuses, though this may vary by model.
  • Licence Holding Period: Minimum 12 months, or 2 years if under 25 or a non-UK licence holder. Drivers with points on their licence might incur “further charges.”
• Smart Cover Optional:
  • Available for cars only, offering benefits like £0 excess, one additional driver, free cancellations, and coverage for external damage, scratches, dents, windscreen, and tyres. This is an extra cost but can reduce overall risk. Note: Does not apply to long-term hire.

Understanding these details allows for a more accurate calculation of your total rental cost, helping you make an informed decision and avoid unexpected expenses.

rgmtruckandvan.co.uk vs. Enterprise Rent-A-Car

When considering vehicle rental options, comparing rgmtruckandvan.co.uk with a major player like Enterprise Rent-A-Car reveals differences in scale, service offerings, and target markets.

Scale and Presence:

• rgmtruckandvan.co.uk: Operates primarily from a single location in Shefford, Bedfordshire, UK. Its focus is localized, serving the immediate area and surrounding regions.
• Enterprise Rent-A-Car: A global leader in vehicle rental, with thousands of branches worldwide, including an extensive network across the UK. This vast presence allows for easy one-way rentals and convenient pickups/drop-offs in many locations.

Fleet Diversity and Availability:

• rgmtruckandvan.co.uk: Offers a comprehensive range of vehicles from cars to heavy trucks and trailers. While diverse for a local company, specific models and quantities may be limited to their single branch’s inventory.
• Enterprise Rent-A-Car: Boasts an enormous and diverse fleet, including standard cars, luxury vehicles, SUVs, minivans, and a significant commercial truck division Enterprise Truck Rental. Their large fleet size generally means higher availability of specific vehicle types and models across their many locations.

Pricing and Policies:

• rgmtruckandvan.co.uk: Provides clear daily pricing with mileage limits 250 miles/day and excess charges £0.25/mile + VAT. Their cancellation policy is tiered, and fuel must be returned full or incur a high per-litre charge £2.00/litre. They accept credit/debit cards but not cash.
• Enterprise Rent-A-Car: Pricing can vary widely by location, vehicle type, and booking time. They also have mileage limits on some rentals especially commercial or longer terms and standard fuel policies return full or pay for refueling. Enterprise often offers more flexible payment options and various insurance packages often more comprehensive than basic CDW from smaller firms. They also have specific programs for corporate clients and long-term rentals that might offer better rates.

Service Features:

• rgmtruckandvan.co.uk:
  • Pros: Personalized local service, clear and transparent terms on their website, free on-site parking at customer’s risk, DVLA check code assistance.
  • Cons: No one-way rentals, all returns must be to their specific branch during office hours, Smart Cover only for cars and with specific exclusions.
• Enterprise Rent-A-Car:
  • Pros: Extensive network for one-way rentals, 24/7 roadside assistance across most regions, often offers pick-up service from your location within a certain radius, loyalty programs, and a wide array of insurance products. Their larger infrastructure allows for more standardized procedures and customer support.
  • Cons: Can sometimes be pricier than local independents, potentially less flexibility for very specific or unusual requests compared to a local owner, and a more corporate feel.

Financial Considerations from an ethical perspective:

• Both: Both companies operate within a conventional financial system that involves credit cards and potentially interest-based security deposits or charges.
• Recommendation: For both rgmtruckandvan.co.uk and Enterprise, users should prioritize using debit cards or ensuring credit card balances are paid in full immediately to avoid interest riba. For large commercial rentals, inquire about direct bank transfers or alternative payment structures if possible, always seeking options that align with ethical financial practices.

Ideal Use Cases:

• rgmtruckandvan.co.uk: Best suited for individuals or local businesses in the Shefford area who need a reliable vehicle for a defined period, appreciate clear local terms, and don’t require one-way rentals or extensive geographic flexibility. It’s a solid choice for straightforward, localized rental needs.
• Enterprise Rent-A-Car: Ideal for travelers needing rentals across different cities, businesses with fluctuating fleet needs across various regions, or individuals seeking a wide range of vehicle options and robust, standardized customer support that comes with a global brand.

In essence, rgmtruckandvan.co.uk offers a strong local service with transparent policies, while Enterprise provides the convenience, scale, and broad reach of an international rental giant.

Your choice depends on your specific needs, location, and priorities.

Ethical Considerations in Vehicle Rental

While vehicle rental is a practical and often necessary service, approaching it with an ethical mindset, particularly from an Islamic perspective, involves careful consideration of the associated financial transactions and overall conduct.

• Avoiding Riba Interest:
  • Credit Cards: The most common point of concern is the use of interest-bearing credit cards. While rental companies accept them for convenience and security deposits, Muslims should strive to pay off credit card balances in full before any interest accrues. This means treating credit cards like a deferred debit card.
  • Debit Cards: Opting for debit card payments is generally safer as it directly uses existing funds, avoiding interest. Many rental companies accept debit cards for payment, though some may still require a credit card for the security deposit pre-authorization. In such cases, ensure the pre-authorization doesn’t lead to interest charges if held for an extended period.
  • “Buy Now, Pay Later” BNPL: Be cautious of any BNPL schemes that might be offered. While some may appear interest-free, review the terms carefully for hidden fees, penalties, or deferred interest, which could render them impermissible.
• Clarity and Transparency Gharar:
  • Understanding Terms: Before signing any rental agreement, meticulously read the Terms & Conditions. This includes understanding all charges rental fees, mileage overage, fuel, cleaning, additional drivers, insurance waivers, cancellation policies, and liability in case of damage or accident. Ambiguity Gharar in contracts should be avoided.
  • Insurance: While collision damage waivers CDW or similar products are often offered, understand their scope and exclusions. Takaful Islamic insurance principles emphasize mutual cooperation and risk-sharing, which differ from conventional insurance where the transfer of risk for a fixed premium can be debated. When direct Takaful alternatives aren’t available for vehicle rental insurance, choose the option that limits your financial exposure most responsibly while still adhering to contract terms.
• Honesty and Trustworthiness Amanah:
  • Vehicle Care: Treat the rented vehicle as a trust Amanah. Return it in the condition it was received, accounting for normal wear and tear. This includes adhering to fuel policies, mileage limits, and cleanliness standards.
  • Reporting Damages: Promptly and honestly report any damage or issues that occur during your rental period, even minor ones. This aligns with the principle of truthfulness in dealings.
  • Adherence to Agreements: Fulfill all contractual obligations, including returning the vehicle on time and to the correct location. Late returns or unauthorized deviations can lead to additional charges and breach of contract.
• Purpose of Rental:
  • Permissible Use: Ensure the vehicle is rented and used for permissible purposes. Transporting haram goods, engaging in illegal activities, or using the vehicle for immoral behavior would make the rental itself impermissible, regardless of the financial transaction.
  • Moderation: Rent a vehicle that is appropriate for your needs, avoiding extravagance or unnecessary luxury that could lead to wasteful spending Israf.
• Dispute Resolution:
  • In case of disputes, seek fair and just resolution. Companies like RGM Truck & Van LTD offering services like the BVRLA Conciliation Service provide avenues for impartial mediation, which aligns with seeking justice and avoiding undue conflict.

By keeping these principles in mind, individuals can navigate vehicle rental services in a way that respects their ethical and financial values, turning a practical necessity into a transaction that aligns with a broader commitment to righteous conduct.

rgmtruckandvan.co.uk Data Privacy and Security

In an age where data privacy is paramount, rgmtruckandvan.co.uk demonstrates a commitment to safeguarding customer information, aligning with modern regulatory standards like GDPR.

Their privacy policy is detailed, outlining what data is collected, how it’s used, and the measures taken to protect it.

• Commitment to GDPR:
  • RGM Truck & Van LTD explicitly states their commitment to processing all personal information in line with the General Data Protection Regulations GDPR. This immediately provides a baseline of assurance for users within the UK and EU.
  • Privacy Promise: They promise to:
    • Keep your data safe and private.
    • Not to sell your data.
    • Give you ways to manage and review your marketing choices at any time. This promise is a significant trust-builder.
• Data Collection:
  • Information is collected primarily when booking car rental services.
  • Types of Data Collected: Name, postal address, telephone number, date of birth, occupation, employer name and contact information, driving licence, and other ID e.g., utility bill, bank statement.
  • Purpose of Collection: To process bookings, contact customers regarding issues, and send electronic confirmations.
  • Payment Information: If paying online, card payment type, number, expiry date, and CVV are collected, but “Sensitive credit card information will never be stored after authorisation.” This is a critical security measure.
• Data Sharing:
  • Information is shared with RGM Truck & Van LTD locations that will source and provide your vehicle.
  • Explicit consent is required before sharing personal information with “any third party,” and they explicitly state, “We do not sell your information to unrelated third parties.”
  • Sharing with Service Providers: Information is shared only where consented or for the purpose of the transaction e.g., for processing payments, fraud prevention, or insurance claims.
  • Legal Reasons: Data may be shared if legally required, for crime detection/prevention, in response to legal processes, for claims handling, or to protect their rights and property.
• Retention and Security Measures:
  • Retention: Data is retained “for as long as we believe is necessary for the purpose for which it was collected, or as allowed or required by law.” Once the period elapses, data is “securely deleted and disposed of.”
  • Security: They use “reasonable measures to safeguard your personal data from theft, unauthorised use, disclosure or modification.” This includes maintaining “appropriate physical, procedural and electronic safeguards.”
• Use of Cookies:
  • The website uses cookies to collect standard internet log information and visitor behavior. This is common practice for website analytics. Users are informed that they can set their browser not to accept cookies.
• Vehicle-Sourced Information Telematics:
  • Vehicles “may be equipped with an information system” e.g., Bluetooth connectivity and “in-vehicle data systems” telematics.
  • Customer Responsibility: If a customer connects their mobile device, the system can store contacts, messages, call logs, routes, etc. RGM Truck & Van LTD states they are “not responsible for any data that is left in the vehicle as a result of your use” and advises customers to “reset the information system back to its original factory settings” upon return. This is a vital piece of advice for personal privacy.
  • Telematics Use: Telematics data vehicle condition, performance, location may be collected for safety, security, and claims management. Location tracking is accessed “only in circumstances where the driver is in breach of the rental agreement.”
• Control of Your Information Your Rights:
  • Users have the right to access, review, or update personal information held by RGM Truck & Van LTD.
  • Requests for rectification or erasure can be made, with proof of identity required.
  • Users can withdraw consent for processing information at any time, in line with GDPR Article 7, by contacting their stated address.
  • They are ICO registered reference number: ZA833418, confirming their registration with the Information Commissioner’s Office in the UK.

Users are empowered with knowledge about their data rights and responsibilities, particularly regarding in-vehicle information systems.

rgmtruckandvan.co.uk Customer Service and Support

Effective customer service and support are critical for any rental business, especially one dealing with high-value assets and time-sensitive bookings.

Rgmtruckandvan.co.uk provides multiple avenues for customers to seek assistance, make inquiries, and resolve issues.

• Primary Contact Channels:
  • Phone: 01462 50 60 70 is prominently displayed and serves as the main point of contact for bookings, inquiries, and immediate assistance.
  • Email: allows for written communication, which is useful for non-urgent queries, sending required documents like driving licenses and DVLA codes, and requesting confirmations.
  • Physical Address: Shefford Hardwicke, Bedford Road, Shefford, SG17 5NU, indicating a physical presence where customers can visit during opening hours.
• Operational Hours:
  • Monday – Friday: 8.30am – 5.30pm
  • Saturday: 8.30am – 10.30pm and 4.00pm – 5.30pm
  • These hours ensure that support is available during standard business times and for significant portions of the weekend, covering peak rental periods.
• Emergency Assistance:
  • Breakdown Assistance: Specific contact numbers are provided for emergency tyre assistance and general breakdown assistance. This proactive approach ensures customers have immediate help if a vehicle issue arises, minimizing disruption.
  • Accident Line: A dedicated phone number 0332079654, Policy Number: 5079305 for reporting accidents, with clear instructions on what information to gather photos, vehicle details, scene description to facilitate the claims process. This demonstrates a structured approach to managing unforeseen events.
• Complaint Resolution Process:
  • RGM Truck & Van LTD takes customer complaints seriously. They encourage customers to first contact them directly by phone asking for Richard or Kate or email . This shows a preference for direct resolution and a commitment to addressing customer concerns internally.
  • Alternative Dispute Resolution ADR: For unresolved issues, they provide a path to the BVRLA Conciliation Service British Vehicle Rental and Leasing Association, an approved ADR service. Details are available on www.bvrla.co.uk or via This external avenue provides customers with an impartial third party for mediation, enhancing trust and fairness in dispute resolution.
• Online Resources:
  • FAQ Section: The website includes a comprehensive “Frequently Asked Questions” section covering common queries about age limits, international travel, document requirements, licence points, foreign licences, return policies, Smart Cover, LEZ/ULEZ charges, mileage, and terms & conditions. This self-service option helps customers find answers quickly without needing to contact support.
  • “What if” Guide: A specific section addressing common scenarios like punctures, late returns, breakdowns, and accidents provides detailed steps and contact numbers, offering practical guidance when unforeseen situations occur.
• Social Media Presence:
  • Links to their Facebook and Trustpilot pages are available, suggesting that they monitor these platforms for customer feedback and engagement, adding another layer of customer interaction.

Overall, rgmtruckandvan.co.uk appears to have a robust customer service framework, offering multiple contact points, clear emergency procedures, and established pathways for complaint resolution.

This comprehensive approach aims to provide support throughout the customer journey, from booking to post-rental inquiries.

Frequently Asked Questions

What types of vehicles can I rent from rgmtruckandvan.co.uk?

You can rent a diverse range of vehicles including cars, vans, trucks, MPVs, minibuses, and trailers to suit various personal and commercial needs.

What are the age requirements for renting a vehicle?

The age range for hiring is generally 23-75 years.

Drivers must have held a valid driving licence for a minimum of 12 months, or 2 years if they are under 25 or a non-UK licence holder.

Do I need a DVLA check code to rent a vehicle in the UK?

Yes, all GB drivers must provide a valid DVLA check code prior to collecting their hire vehicle.

Instructions on how to generate this code are provided on their website.

What documents do I need to bring when collecting my rental vehicle?

You will need to present two forms of ID e.g., passport and a utility bill showing your current address and your complete UK driving licence photocard or old paper licence along with the DVLA check code.

What is the mileage allowance for rentals?

There is a daily mileage allowance of 250 miles for a 24-hour hire period.

For longer hires, it’s 250 miles for the first 24 hours, then 100 miles per day up to a maximum of 2,500 miles per calendar month.

What happens if I exceed the mileage allowance?

Excess miles beyond the allowance are charged at £0.25 per mile plus VAT.

What is the fuel policy?

Vehicles are handed over with a full tank of fuel and should be returned with a full tank. Mediaclash.co.uk Reviews

If the vehicle is returned unrefueled, a top-up charge of £2.00 per litre will apply.

Can I take the hire vehicle outside of the UK?

Yes, you can take a hire vehicle abroad Europe only with prior consent from RGM Truck & Van LTD.

Special terms and additional charges will apply, so you should contact them for full details.

What is the cancellation policy for bookings?

The cancellation policy is tiered: 100% refund for cancellations 7 days or more before hire, 50% refund for 3-6 days before hire, and no refund for cancellations 48 hours or less before hire.

Can I return the vehicle outside of office hours or to a different location?

No, all vehicles must be returned during office hours to the RGM Truck & Van LTD site, and keys must be handed directly to a member of staff. One-way rentals are not available.

Is on-site parking available for my personal vehicle?

Yes, customers can park their vehicle onsite for free whilst renting.

However, customers park their vehicles at their own risk, and RGM Truck & Van LTD is not responsible for any loss or damage.

What payment methods are accepted?

Credit, debit, and online payments are accepted for all rental vehicle payments. Cash payments are not accepted.

Security deposits require pre-authorization on a valid credit or debit card.

What is “Smart Cover” and what does it include?

Smart Cover is an optional add-on available for cars only. Touchstoneresi.co.uk Reviews

It includes £0 excess, one additional driver, free cancellations, and covers external damage, scratches, dents, windscreen, and tyres.

What does “Smart Cover” NOT include?

Smart Cover does not cover damage due to negligence or dangerous driving, loss/damage or theft of keys, damage to the engine or drivetrain through negligence, theft of the vehicle with keys left inside, driving/parking offences, or loss/damage/theft of personal belongings. It also does not apply to long-term hire.

What should I do if I have a breakdown?

In the event of a breakdown, you should contact the provided emergency numbers for roadside assistance.

You will need to provide the vehicle registration, location, and details of the fault.

What should I do if I have an accident?

During office hours, contact RGM Truck & Van Hire on 01462 506070. Out of hours for unroadworthy vehicles, call their Accident Line 0332079654 and have details like vehicle registration, photos of damage, and accident circumstances ready.

Are RGM Truck & Van LTD vehicles registered for LEZ/ULEZ zones?

Yes, all their vehicles are pre-registered on Autopay for Low Emission Zones LEZ, Ultra Low Emission Zones ULEZ, Dartford Tunnel, and Tyne Tunnel. You will be invoiced for any charges incurred.

Are RGM Truck & Van LTD vehicles registered for the M6 Toll?

No, they are NOT pre-registered for the M6 Toll.

It is the hirer’s responsibility to pay this charge at the time of crossing.

How do I make a complaint about my rental experience?

You can contact RGM Truck & Van LTD directly on 01462 506070 ask for Richard or Kate or email If unresolved, you can contact the BVRLA Conciliation Service for alternative dispute resolution.

Is my personal data safe with rgmtruckandvan.co.uk?

Yes, RGM Truck & Van LTD is committed to GDPR compliance. Beyondthelensdraws.co.uk Reviews

They promise to keep your data safe and private, not to sell it, and are registered with the ICO reference: ZA833418. They also advise customers to reset in-vehicle information systems to factory settings for privacy.