Relatel.dk Reviews

Based on checking the website, Relatel.dk appears to be a Danish telecommunications provider specializing in business solutions. Their primary offerings revolve around mobile telephony, cloud-based call forwarding Omstilling, and 5G internet services tailored for small to medium-sized businesses SMBs, startups, and self-employed individuals. The platform emphasizes flexibility, customer service, and leveraging the TDC NET network, which they claim is Denmark’s best. From a permissible perspective, these services are generally acceptable as they facilitate communication and business operations without directly engaging in forbidden activities. The focus is on providing essential business infrastructure, which aligns with supporting productive and ethical commerce.

Relatel.dk positions itself as a comprehensive solution designed to streamline communication for businesses, aiming to enhance customer experience and operational efficiency.

The website highlights key features such as a professional welcome greeting, call queuing, ringing groups, and the ability to manage communications on the go.

Furthermore, Relatel.dk emphasizes personalized onboarding, 24/7 AI chat support, and direct customer service via phone and email, indicating a strong commitment to customer support.

For those seeking reliable and flexible telecommunication services for their business, Relatel.dk presents a potentially viable option, focusing on practical tools for everyday operations.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Relatel.dk Review & First Look

Relatel.dk presents itself as a robust and customer-centric telecommunications provider specifically targeting the Danish business market. Carrieralab.it Reviews

Upon a first look, the website is clean, user-friendly, and clearly outlines their core services: call forwarding Omstilling, mobile telephony, and 5G internet.

They prominently feature their connection to TDC NET, which they assert is Denmark’s best mobile network, aiming to instill confidence in their service quality.

The overall impression is one of professionalism and a clear focus on meeting the communication needs of small and growing businesses.

The site also highlights their “Akademi,” offering free online courses in customer service, which is a unique value proposition.

This suggests an investment not just in providing services, but also in empowering their clients to improve their own business practices.

The inclusion of customer testimonials and Trustpilot ratings further strengthens their credibility, indicating a commitment to transparency and customer satisfaction.

• User Interface: The website is intuitive, making it easy to navigate through product offerings, pricing, and support resources.
• Target Audience Clarity: It’s evident that Relatel.dk is designed for SMBs, startups, and self-employed individuals, with solutions tailored to their specific challenges.
• Emphasis on Support: The multiple channels for support—AI chat, phone, email, and detailed support articles—suggest a strong focus on ensuring customers have help when they need it.
• Local Focus: Being deeply rooted in the Danish market, with solutions tailored to local needs and utilizing a prominent local network, is a significant advantage for their target demographic.

Relatel.dk Features

Relatel.dk’s suite of features is designed to provide comprehensive communication solutions for businesses, focusing on flexibility, efficiency, and customer satisfaction.

Their offerings span three main categories: advanced call forwarding, mobile telephony, and high-speed 5G internet.

Each category is packed with functionalities aimed at simplifying business communication.

• Omstilling Call Forwarding: This is a cornerstone of their service. Storywalking.tours Reviews

  • Direct Call Forwarding: Manage calls directly from your browser or mobile, ensuring you’re always connected.
  • Main Number Inclusion: Each Omstilling package includes a main business number.
  • Welcome Greetings: Professional welcome messages to greet callers, enhancing the customer’s first impression.
  • Call Queuing: Prevents missed calls by holding callers in a queue, reducing lost customer opportunities.
  • Ringing Groups: Directs calls to multiple extensions simultaneously or sequentially, ensuring calls are answered efficiently.
  • Full Control: Gives businesses complete control over their communication flow, regardless of location.
  • Integration Capabilities: Premium Omstilling packages offer integrations with popular business tools like Outlook, E-conomic, and Zapier, streamlining workflows.

• Mobiltelefoni Mobile Telephony: Designed for business mobility and reliability.

  • Simple Mobile Packages: Straightforward packages with competitive pricing.
  • 5G Connectivity: Access to super-fast 5G internet on the move.
  • TDC NET Network: Utilizes Denmark’s leading mobile network, ensuring wide coverage and strong signal quality.
  • Flexible Data & International Calls: Options for generous data allowances and international telephony, crucial for businesses with diverse communication needs.
  • Scalability: Easy to upgrade or downgrade subscriptions based on changing business needs, avoiding unnecessary costs.

• 5G Internet: A flexible and high-speed internet solution.

  • Wireless Setup: Eliminates the need for cables or extensive installation, offering quick deployment.
  • High-Speed Connectivity: Provides lightning-fast internet for the office, home, or on the go, ideal for data-intensive tasks.
  • EU Roaming: Ability to stay online across the EU, supporting international business operations.
  • Alternative to Fiber: Presented as a flexible and often faster alternative to traditional fiber connections, particularly beneficial for businesses requiring rapid setup or mobility.

Relatel.dk’s features collectively aim to offer a seamless, integrated communication experience that supports business growth and efficiency, focusing on practical tools that address common business challenges.

Relatel.dk Pros & Cons

When evaluating Relatel.dk, it’s essential to look at both its strengths and potential drawbacks.

Based on their website, here’s a balanced perspective:

Pros:

• Comprehensive Business Solutions: Relatel.dk offers a unified platform for mobile telephony, call forwarding, and 5G internet. This bundling simplifies communication management for businesses, reducing the need for multiple vendors.
• Strong Network Coverage: Leveraging TDC NET, which they claim is Denmark’s best mobile network, ensures reliable and widespread coverage across the country. This is crucial for businesses that depend on consistent connectivity. According to recent reports, TDC NET consistently ranks high in network performance tests in Denmark, often leading in speed and coverage metrics.
• Flexibility and Scalability: Many packages come with no binding contracts, offering businesses the freedom to adjust their services as their needs evolve. This is particularly appealing for startups and growing SMBs.
• Dedicated Customer Support: The emphasis on personalized onboarding, 24/7 AI chat, and direct support via phone and email suggests a strong commitment to customer service, which is vital for business-critical services.
• Innovation and Integration: Their continuous development efforts from their Copenhagen team and integration capabilities with platforms like Outlook and Zapier show a forward-thinking approach, aiming to enhance productivity.
• Value-Added Services: The “Akademi” offering free customer service courses is a unique benefit, demonstrating a commitment to their clients’ broader success beyond just telecommunications.
• Transparent Pricing: While specific package details require a deeper dive, the presence of a “Prisliste” price list and clear introductory offers indicate a level of transparency. For instance, their current offer of “Omstilling Professional til halv pris de første 4 mdr. 49,5 kr/md*” for new business customers is clearly stated.

Cons:

• Geographic Limitation: As a Danish provider, Relatel.dk’s services are primarily tailored for businesses operating within Denmark. This makes it unsuitable for international companies seeking a global communication provider.
• Focus on Small to Medium Businesses: While a pro for their target audience, larger enterprises with more complex or global telecommunication needs might find the solutions less comprehensive or scalable for their specific requirements.
• Potential for Feature Overlap: For businesses already using other VoIP or mobile solutions, integrating Relatel.dk might mean migrating services or having some redundant features, which could complicate the transition.
• Pricing Structure Nuances: While transparent, the exact pricing structure and potential hidden costs for specific add-ons or heavy usage might not be immediately clear without a detailed consultation or trial. For example, the asterisk on their introductory offer “*Mindstepris derefter 99 kr/md ex moms. Tilbuddet gælder til og med 31. maj 2025 og kun til nye erhvervskunder.” indicates that the low introductory price is temporary and for new customers only, requiring careful consideration of long-term costs.
• Reliance on a Single Network: While TDC NET is highly rated, being solely reliant on one network means that any localized issues or outages with TDC NET could directly impact Relatel.dk’s service availability for its customers.

Relatel.dk Alternatives

For businesses in Denmark or those with similar communication needs, several alternatives to Relatel.dk exist, each with its own strengths.

The best choice often depends on specific requirements, budget, and desired feature set.

Here are a few categories of alternatives to consider:

• Traditional Telecom Providers:

  • TDC Erhverv: As the business arm of TDC NET, they offer a wide range of services including mobile, fixed-line, internet, and advanced IT solutions. They are a direct competitor leveraging the same core network.
  • Telia Erhverv: Another major player in the Danish market, Telia provides comprehensive business communication services, including mobile, internet, and cloud-based solutions. They often compete on price and integrated service packages.
  • Telenor Erhverv: Similar to Telia, Telenor offers a full suite of business telecom services, often with strong emphasis on flexibility and customer support for SMBs.

• VoIP and Cloud PBX Providers: Gdecor.co.uk Reviews

  • Cirque: Specializes in cloud-based telephony solutions, often offering more advanced features for larger businesses or those with complex call routing needs. They focus heavily on integration with CRM systems.
  • IP-Telefon: A pure-play VoIP provider that might offer more customizable and granular control over call routing, IVR, and other advanced telephony features, potentially at a lower cost for specific services.
  • Unify formerly Siemens Enterprise Communications: Offers a wide range of unified communications solutions, including VoIP, collaboration tools, and contact center functionalities, suitable for businesses looking for a complete communication ecosystem.

• Specialized Internet Providers:

  • Fiber Internet Providers: For businesses prioritizing ultra-high-speed, stable internet connections, local fiber providers like Hiper, Waoo!, or specific regional fiber networks might be more suitable than 5G internet, especially for fixed office locations with heavy data usage. Fiber optic internet typically offers symmetrical speeds same upload and download and lower latency compared to 5G wireless internet.
  • Mobile Broadband Providers: For businesses that primarily need mobile internet on the go without the telephony aspect, dedicated mobile broadband services from providers like 3 Tre or Oister could be more cost-effective.

• Unified Communications as a Service UCaaS Platforms:

  • Microsoft Teams Phone System: For businesses already deeply integrated into the Microsoft ecosystem, leveraging Teams for phone calls, meetings, and collaboration can be a powerful alternative.
  • Google Voice for Google Workspace: Similar to Teams, for businesses reliant on Google Workspace, Google Voice offers integrated calling capabilities.
  • RingCentral or 8×8: These are global UCaaS leaders offering a wide array of features including VoIP, video conferencing, team messaging, and contact center solutions. While they might be more expensive, they offer extensive features and global reach for larger or growing businesses.

When choosing an alternative, consider factors like:

• Specific feature requirements: Do you need advanced call analytics, CRM integrations, or a global presence?
• Budget: Compare not just headline prices but also setup costs, per-user fees, and potential hidden charges.
• Scalability: Can the provider grow with your business?
• Customer Support: What level of support do they offer, and is it accessible when you need it?
• Network Reliability: Investigate their network backbone and uptime guarantees.

How to Cancel Relatel.dk Subscription

Based on the information typically found on telecommunications provider websites and standard business practices in Denmark, canceling a Relatel.dk subscription would generally follow a structured process to ensure proper account closure and avoid unexpected charges.

While the Relatel.dk website doesn’t have a direct “cancel subscription” button visible on the homepage, the common methods for such actions involve direct contact with customer service or managing it through a dedicated customer portal.

Here’s a likely process for canceling a Relatel.dk subscription:

1. Review Your Contract/Agreement: Before initiating a cancellation, it’s crucial to check your original service agreement or contract with Relatel.dk. This document will outline the specific terms regarding cancellation, including:

   • Notice Period: Most business contracts require a specific notice period e.g., 1 or 3 months before the cancellation becomes effective.
   • Binding Period: If you are on a contract with a binding period e.g., 6, 12, or 24 months, canceling before this period ends might incur early termination fees. Relatel.dk does advertise “no binding” options, but verify this for your specific package.
   • Outstanding Payments: Ensure all outstanding invoices are settled.

2. Contact Relatel.dk Customer Service: This is typically the primary method for cancellation. Relatel.dk emphasizes personalized service and provides multiple contact channels:

   • Phone: Call their customer service line. This is often the quickest way to speak to a representative and confirm the cancellation process.
   • Email: Send an email to [email protected] as listed on their website. Clearly state your intention to cancel, provide your account details company name, CVR number, account number, and specify the services you wish to terminate.
   • Customer Portal/My Account: If Relatel.dk provides a customer login area which is common for business service providers, check if there’s an option to manage or cancel subscriptions directly within your account settings. This is less common for full service cancellations but might exist for specific add-ons.
   • Direct to Management for Unresolved Issues: The website also provides [email protected] for cases where customer service hasn’t resolved an issue. While not for standard cancellation, this could be an escalation point if you encounter difficulties.

3. Provide Necessary Information: Be prepared to provide your account number, company name, CVR Central Business Register number, and potentially identification details to verify you are authorized to make changes to the account.

4. Request Confirmation: Always ask for written confirmation of your cancellation request. This could be an email confirmation or a reference number for your cancellation case. This documentation is vital in case of any future discrepancies. Zenithdeliverynetwork.co.uk Reviews

5. Return Equipment If Applicable: If you leased or were provided with any hardware e.g., 5G router, specific IP phones, inquire about the return process and deadlines to avoid any unreturned equipment charges.

Important Note: Do not assume a service is canceled until you receive official confirmation from Relatel.dk. Continue to monitor your account for any further charges until the confirmed termination date.

How to Cancel Relatel.dk Free Trial

Relatel.dk offers a “Prøv Omstilling” Try Call Forwarding option, which likely functions as a free trial for their call forwarding service.

Canceling a free trial typically involves a simpler process than a full subscription cancellation, as there’s usually no binding contract or financial commitment during the trial period.

However, it’s still crucial to cancel properly to avoid automatic conversion to a paid subscription.

Here’s a likely process for canceling a Relatel.dk free trial:

1. Understand the Trial Terms:

   • When you sign up for the free trial, pay close attention to the terms and conditions. This will specify the duration of the trial e.g., 14 or 30 days and how to cancel before it automatically converts to a paid service.
   • Crucially, note the exact end date of the trial. Mark it in your calendar with a reminder to cancel at least a few days beforehand.

2. Check Your Account/Portal:

   • Many free trials for business services are managed through an online customer portal or a dedicated trial account. Log in to the Relatel.dk platform you used for the trial.
   • Look for sections like “My Account,” “Subscriptions,” “Billing,” or “Trial Settings.” There might be a clear option to “Cancel Trial,” “Manage Subscription,” or “Downgrade.”

3. Contact Relatel.dk Customer Service If no online option:

   • If you cannot find a direct cancellation option within your trial account, or if you prefer direct communication, reach out to Relatel.dk’s customer service:
     • Email: Send an email to [email protected]. Clearly state that you are on a free trial for “Omstilling” and wish to cancel it before it converts. Include any account details or trial sign-up information you have e.g., email used, company name.
     • Phone: Calling them can ensure a quick resolution and immediate confirmation of cancellation.
     • AI Chat Ella: Their 24/7 AI chat, “Ella,” might be able to guide you through the process or connect you to a human agent if needed.

4. Confirm Cancellation: Clubmahindra.com Reviews

   • Always request a confirmation that your free trial has been successfully canceled and that you will not be charged. This could be an email confirmation.
   • Keep this confirmation for your records.

Key things to remember for free trials:

• Timeliness is Key: Cancel before the trial period ends to avoid any automatic charges.
• No Obligation Typically: Free trials are generally non-binding, meaning you shouldn’t face cancellation fees.
• Data Removal: If you’ve uploaded any business data during the trial, consider if you need to download it before cancellation, as trial accounts might be deleted upon termination.

By following these steps, you can ensure a smooth cancellation of your Relatel.dk free trial, whether it’s through their online portal or direct communication with their support team.

Relatel.dk Pricing

Relatel.dk’s pricing structure is designed to be flexible and cater to various business sizes and needs, offering packages for mobile telephony, call forwarding Omstilling, and 5G internet.

While a comprehensive, real-time price list would require visiting their specific “Prisliste” page or requesting a quote, the website highlights key aspects of their pricing philosophy.

General Pricing Philosophy & Options:

• Fixed Low Prices: Relatel.dk advertises “faste lave priser” fixed low prices for their mobile packages, suggesting a competitive approach.
• No Binding Options: A significant selling point is the availability of packages “uden binding” without binding contracts, offering maximum flexibility for businesses that prefer not to commit to long-term agreements. They also offer “skarpe priser på pakker med binding” sharp prices on packages with binding for those who prefer stability.
• Tailored Solutions: The website emphasizes that solutions can be “altid tilpasset dine behov” always adapted to your needs, implying that pricing can be customized based on the combination of services and desired features.
• Scalability: They mention the ability to “op- og nedgradér mobilabonnementer efter behov” upgrade and downgrade mobile subscriptions as needed, which helps businesses manage costs by only paying for what they use.
• Excluding VAT Moms: As a business service provider, prices are typically listed without VAT ex moms, which is standard practice in Denmark for B2B services.

Examples of Pricing Based on Homepage Promotions:

• Omstilling Professional Introductory Offer: As of the information seen on the homepage, Relatel.dk offers “Omstilling Professional til halv pris de første 4 mdr. 49,5 kr/md*” Omstilling Professional at half price for the first 4 months at 49.5 DKK/month.
  • Caveat: This is an introductory offer for new business customers and comes with a minimum price thereafter of 99 DKK/month ex moms. The offer is valid until May 31, 2025. This highlights that specific promotions might have limited durations and conditions.
• Mobile Packages: While specific prices aren’t listed on the homepage, they mention “Enkle mobilpakker med fair priser” simple mobile packages with fair prices and varying data allowances and international telephony options, suggesting a tiered pricing model based on data, talk time, and international call needs.
• 5G Internet Packages: Similarly, 5G internet solutions are presented with options for varying data volumes and speeds, implying different price points for different usage needs, catering to home office users up to small business offices.

Factors Influencing Relatel.dk Pricing:

• Service Combination: The total cost will depend on whether a business chooses only mobile, only Omstilling, or a combination of services, including 5G internet.
• Number of Users/Lines: For mobile telephony and potentially Omstilling, the per-user or per-line cost will be a significant factor.
• Data and Call Volume: Higher data allowances, more international call minutes, or extensive usage of call forwarding features might lead to higher-tier pricing.
• Add-on Features: Integrations e.g., with E-conomic, Zapier, advanced call analytics, or specific hardware might come as additional costs or be included in premium packages.
• Contract Length: Packages with longer binding periods are often offered at a lower monthly rate compared to non-binding options.

To get an accurate price for your specific business needs, the best approach is to either consult their detailed “Prisliste” section on their website, use their “Book Demo” or “Kontakt os” forms to get a personalized quote, or utilize the 5-minute callback service they advertise for sales inquiries.

This ensures you receive pricing relevant to your exact requirements and current offers.

Relatel.dk vs. Competitors

When comparing Relatel.dk to its competitors in the Danish telecommunications market, it’s crucial to look beyond just pricing and consider service offerings, target audience, network quality, and unique selling propositions. Italgastro.dk Reviews

Relatel.dk primarily targets small to medium-sized businesses SMBs, startups, and self-employed individuals with integrated solutions for mobile telephony, cloud-based call forwarding Omstilling, and 5G internet.

Here’s a comparison against typical competitors:

Relatel.dk vs. Major Danish Telecom Operators e.g., TDC Erhverv, Telia Erhverv, Telenor Erhverv

• Relatel.dk Strengths:

  • SMB Focus: Highly tailored for the specific needs of smaller businesses, often providing a more hands-on and personalized approach. Their marketing, “Til mindre virksomheder med vokseværk,” clearly states this.
  • Flexibility: Strong emphasis on “uden binding” no binding contracts and easy scalability upgrading/downgrading subscriptions, which is highly attractive to agile businesses.
  • Integrated Solutions: Offers a seamless bundle of mobile, call forwarding, and 5G internet under one roof, simplifying vendor management.
  • Customer Experience: Promotes personalized onboarding, 24/7 AI chat, and direct support, suggesting a strong focus on customer satisfaction. Their “Akademi” for customer service training is a unique differentiator.
  • Pricing: Often offers competitive introductory pricing and aims for “faste lave priser” fixed low prices which can be more appealing to cost-conscious smaller businesses.

• Major Operators Strengths:

  • Broader Service Portfolio: Beyond basic telephony and internet, they often provide more advanced IT services, dedicated leased lines, complex networking solutions, and managed services suitable for larger enterprises.
  • Established Infrastructure: Possess extensive, often proprietary, network infrastructure beyond just mobile e.g., fixed-line, fiber optic, providing a wider range of connectivity options.
  • Scalability for Large Enterprises: Better equipped to handle the complex, high-volume needs of large corporations with thousands of employees and intricate network requirements.
  • Global Reach: Some larger operators might have better international roaming agreements or global presence.
  • Brand Recognition: Carry significant brand recognition and long-standing trust in the market.

Relatel.dk vs. Specialized VoIP/Cloud PBX Providers e.g., Cirque, IP-Telefon

*   All-in-One Simplicity: Offers a combined package that includes mobile and internet, reducing the complexity of managing multiple providers for different communication needs.
*   Ease of Use: Appears to be designed with user-friendliness in mind for small businesses that might not have dedicated IT staff for complex telephony systems.
*   5G Internet Integration: Their inclusion of 5G internet is a significant advantage for businesses seeking flexible, high-speed wireless connectivity without fixed line installations.

• Specialized VoIP/Cloud PBX Provider Strengths:
  • Advanced Telephony Features: Often offer deeper, more granular control over call flows, IVR systems, contact center functionalities, detailed call analytics, and specific integrations e.g., with niche CRM systems.
  • Cost-Effectiveness for Voice Only: If a business primarily needs advanced voice features and already has mobile/internet solutions, a specialized VoIP provider might offer more competitive pricing for just the voice component.
  • Highly Customizable: Can often tailor solutions more precisely for specific voice communication workflows, which might be crucial for certain types of service-oriented businesses.

Key Differentiators for Relatel.dk:

• TDC NET Reliance: Their heavy emphasis on utilizing “Danmarks bedste mobilnet fra TDC NET” is a core strength, assuring customers of reliable connectivity. This is a powerful marketing point backed by network performance data.
• Focus on Danish SMBs: Their entire proposition, from product development to customer support, is geared towards the unique needs and regulatory environment of Danish small and medium businesses.
• Customer Service Academy: The “Akademi” providing free customer service certification sets them apart, indicating a commitment to helping their clients improve their own customer interactions.
• Flexible Model: The prominent “uden binding” no binding option caters to businesses seeking agility and avoiding long-term commitments.

In essence, Relatel.dk positions itself as the ideal partner for Danish SMBs seeking a straightforward, reliable, and flexible all-in-one communication solution with a strong focus on customer support and network quality, distinguishing itself from larger, more complex operators and highly specialized voice-only providers.