Rackspace Email Plus Review

If you’re eyeing Rackspace Email Plus, let’s cut to the chase: it’s a robust, feature-rich email solution designed for businesses that need more than just basic inbox functionality. Think of it as an upgrade from standard email, offering enhanced security, collaboration tools, and larger storage capacities. While it might not be the cheapest option on the block, its reliability and dedicated support often make it a compelling choice for organizations seeking a professional and secure email environment without the complexities of managing their own servers. It particularly shines for those who prioritize compliance, uptime, and comprehensive administration capabilities, making it a strong contender against other premium business email services.

Here’s a quick rundown of Rackspace Email Plus and some alternatives you might consider:

• Rackspace Email Plus

  • Key Features: Large mailboxes 25GB per user, secure encryption, robust spam and virus protection, unlimited aliases, webmail, mobile sync, shared calendars, contacts, and tasks, migration assistance, 24/7/365 Fanatical Support®.
  • Average Price: Typically around $3.99 per user/month, with potential volume discounts.
  • Pros: Exceptional support, high reliability, strong security features, easy migration, integrated collaboration tools.
  • Cons: Can be pricier for small teams, lacks some of the deeper integration with other productivity suites found in competitors like Microsoft 365 or Google Workspace.

• Microsoft 365 Business Standard

  

  • Key Features: Exchange Online, 1TB OneDrive storage, Microsoft Teams, desktop versions of Office apps Word, Excel, PowerPoint, Outlook, Publisher, Access, web versions of Office apps, custom email domain, standard security.
  • Average Price: $12.50 per user/month annual commitment.
  • Pros: Deep integration with a full suite of productivity tools, massive cloud storage, ubiquitous software, strong collaboration features.
  • Cons: Can be overwhelming for users who only need email, security features for the standard plan might not be as advanced as dedicated email security solutions without add-ons.

• Google Workspace Business Standard

  • Key Features: Gmail, 2TB pooled cloud storage, Google Meet, Calendar, Docs, Sheets, Slides, Forms, Sites, Keep, custom business email, enhanced security and management controls.
  • Average Price: $12 per user/month annual commitment.
  • Pros: Intuitive user interface, excellent real-time collaboration, strong mobile experience, integrated cloud ecosystem, good for agile teams.
  • Cons: Reliance on web-based apps might not suit everyone, storage can be a bottleneck for very large files if not managed well.

• Zoho Mail Workplace

  • Key Features: Ad-free email, up to 100GB storage, Zoho Office Suite Writer, Sheet, Show, Zoho Connect team collaboration, Zoho Meeting, Calendar, Contacts, Tasks, Notes, strong privacy focus.
  • Average Price: Starts around $3-$6 per user/month for business plans.
  • Pros: Very cost-effective, comprehensive suite of business applications, strong privacy policies, excellent value for small and growing businesses.
  • Cons: Less recognized brand than Microsoft or Google, some integrations might not be as seamless as larger competitors.

• Proton Mail Business

  • Key Features: End-to-end encrypted email, encrypted calendar and cloud storage Proton Drive, VPN, custom domain support, dedicated support, secure forms.
  • Average Price: Starts around $6.99 per user/month.
  • Pros: Unparalleled privacy and security, strong encryption, open-source transparency, ideal for sensitive communications.
  • Cons: Focus is heavily on security, may lack some broader productivity features found in other suites, slightly different user experience than traditional email clients.

• Amazon WorkMail Sugarsync Review

  • Key Features: Managed email and calendaring service, 50GB mailbox per user, supports existing desktop and mobile email clients, Microsoft Active Directory integration, seamless integration with other AWS services.
  • Average Price: $4 per user/month + data transfer costs.
  • Pros: Integrates well with AWS ecosystem, good for businesses already on AWS, secure and reliable, scalable.
  • Cons: Primarily for businesses within the AWS ecosystem, less standalone appeal, costs can accrue with heavy data transfer.

• GoDaddy Professional Email

  • Key Features: Email powered by Microsoft 365, 10GB to 50GB storage, webmail, mobile sync, shared online calendar, contacts.
  • Average Price: Starts around $1.99 per user/month promotional, typically $2.99-$5.99.
  • Pros: Very affordable entry point, easy setup, familiar Microsoft interface, good for domain registration customers.
  • Cons: Often lacks the full suite of Microsoft 365 features without upgrading, support can be mixed compared to dedicated email providers.

Rackspace Email Plus: Diving Deep into a Business Email Powerhouse

When it comes to business email, “good enough” often isn’t.

You need reliability, security, and features that actually support your operations, not hinder them.

Rackspace Email Plus aims to be that solution, stepping up from basic email offerings to provide a more robust environment.

It’s for businesses that understand email isn’t just for sending messages.

It’s a critical communication backbone that needs to be always on, always secure, and always accessible.

The Core Value Proposition: Why Rackspace Email Plus Stands Out

Rackspace has built a reputation on “Fanatical Support®,” and this ethos extends directly into their email services.

Unlike many providers that might leave you navigating complex FAQs or slow-response chatbots, Rackspace prides itself on human-centric support available 24/7/365. This isn’t just a marketing slogan.

For businesses, it translates to minimal downtime and quick resolution of issues, which can be invaluable when email is your primary communication channel.

• Unwavering Reliability: Rackspace boasts impressive uptime statistics, often exceeding 99.9%—a critical factor for businesses where every minute of email downtime can mean lost opportunities or damaged client relationships.
• Security at its Core: In an era of escalating cyber threats, Rackspace Email Plus prioritizes security with robust spam and virus filtering, encryption protocols, and dedicated security teams. This isn’t just about avoiding annoying junk mail. it’s about protecting sensitive business data from phishing, malware, and other malicious attacks.
• Scalability for Growth: Whether you’re a lean startup or a growing enterprise, Rackspace Email Plus is designed to scale with your needs. Adding new users, increasing storage, or integrating new features is straightforward, ensuring your email infrastructure can keep pace with your business expansion.

Key Features and Functionality: Beyond the Inbox

Rackspace Email Plus isn’t just a prettier inbox. Lenovo Ideapad Flex 5 Chromebook 2021 Review

It bundles a suite of features designed to enhance productivity and collaboration.

• Generous Mailbox Storage: Each user gets 25GB of storage, which is ample for most business users and significantly more than many entry-level email plans. This means fewer worries about hitting storage limits or constantly archiving old messages.
• Comprehensive Spam and Virus Protection: Advanced filters work tirelessly in the background to keep your inbox clean and secure, minimizing distractions and protecting your systems from malicious attachments.
• Mobile and Webmail Access: Seamless synchronization across devices ensures you can access your email, calendar, and contacts from anywhere, whether you’re using the intuitive webmail interface or a mobile app on your smartphone or tablet.
• Collaboration Tools:
  • Shared Calendars: Teams can easily coordinate meetings, schedule events, and view each other’s availability, streamlining planning.
  • Shared Contacts: Centralized contact lists ensure everyone has access to the most up-to-date client and partner information.
  • Shared Tasks: Assign and track tasks within teams, promoting accountability and project efficiency.
• Unlimited Aliases: Create multiple email addresses that all point to a single inbox e.g., [email protected], [email protected], simplifying management and presenting a professional front.
• Outlook Sync: For businesses deeply integrated with Microsoft Outlook, Rackspace Email Plus offers robust synchronization, allowing users to leverage their preferred desktop client without compromise.

Performance and User Experience: Smooth Operator or Clunky Interface?

A powerful email solution is only as good as its usability.

Rackspace Email Plus generally delivers a smooth experience, balancing functionality with an intuitive interface.

• Webmail Interface: The webmail client is clean, responsive, and easy to navigate. It offers a familiar layout for anyone used to modern email interfaces, with clear categorization for mail, calendar, contacts, and tasks.
• Speed and Responsiveness: Email delivery is typically swift, and the web interface loads quickly, minimizing frustrating wait times. This responsiveness is crucial for maintaining productivity throughout the day.
• Mobile Experience: Rackspace Email Plus integrates well with native mobile email applications via IMAP/POP3 and ActiveSync and offers a mobile-optimized webmail experience. This ensures a consistent and efficient workflow whether you’re at your desk or on the go.
• Ease of Setup: For administrators, setting up new accounts and managing settings is relatively straightforward through the control panel. Rackspace also offers migration assistance, which significantly eases the transition process for businesses moving from another email provider.

Security Features: Guarding Your Digital Gateways

Rackspace Email Plus puts a strong emphasis on security, going beyond basic spam filters.

• Advanced Spam and Virus Protection: Utilizes multiple layers of defense to detect and quarantine malicious emails, including phishing attempts, malware, and spam. This proactive approach significantly reduces the risk of security breaches.
• Data Encryption: Email data is encrypted both in transit and at rest, protecting your communications from unauthorized access. This is particularly important for businesses handling sensitive customer or proprietary information.
• Compliance Support: While specific compliance certifications vary, Rackspace designs its infrastructure and services with various industry standards in mind, which can help businesses meet their own regulatory obligations.
• DDoS Protection: Rackspace infrastructure is protected against Distributed Denial of Service DDoS attacks, ensuring your email service remains available even under attack.
• Secure Data Centers: Rackspace operates state-of-the-art data centers with physical security measures, environmental controls, and redundant power and networking to ensure data integrity and availability.

Support and Reliability: The “Fanatical” Difference

This is arguably where Rackspace truly differentiates itself.

Their “Fanatical Support®” is a core pillar of their brand and extends to their email services.

• 24/7/365 Human Support: Unlike many providers that rely heavily on chatbots or limited support hours, Rackspace offers around-the-clock access to human support specialists via phone, chat, and tickets. This means issues can be addressed promptly, regardless of time zone or day.
• Migration Assistance: Moving email services can be daunting. Rackspace provides assistance with migrating your existing email data, minimizing disruption and ensuring a smooth transition. This hands-on help is a significant benefit for businesses without dedicated IT staff.
• Proactive Monitoring: Rackspace continuously monitors its infrastructure to detect and address potential issues before they impact services, contributing to its high uptime guarantees.
• Knowledge Base and Resources: While direct support is excellent, Rackspace also provides a comprehensive online knowledge base, tutorials, and guides for self-service troubleshooting and feature exploration.

Pricing and Value: Is Rackspace Email Plus Worth the Investment?

Rackspace Email Plus is generally positioned as a premium business email solution, and its pricing reflects that.

While it might be more expensive than some entry-level or free email services, its value proposition often justifies the cost for businesses that prioritize reliability, security, and robust support.

• Cost Structure: Rackspace Email Plus is typically priced on a per-user, per-month basis, often around $3.99 per user/month. Volume discounts may be available for larger organizations.
• Compared to Free Services: For businesses currently relying on free email services e.g., Gmail or Outlook.com with personal domains, Rackspace Email Plus offers significant upgrades in terms of storage, security, professional branding, and dedicated support—all crucial for a credible business presence.
• Compared to Integrated Suites Microsoft 365, Google Workspace: Rackspace Email Plus often competes with the email components of broader productivity suites. While Microsoft 365 and Google Workspace offer more comprehensive application ecosystems e.g., Word, Excel, Docs, Sheets, Teams, Meet, Rackspace focuses primarily on delivering a top-tier email, calendar, and contact experience. If your business primarily needs robust email and doesn’t require the full suite of integrated office applications, Rackspace can be a more focused and potentially more cost-effective email-centric solution.
• Hidden Costs/Add-ons: Be sure to review the pricing details for any potential add-ons or increased costs for additional features like archiving, advanced security layers, or increased storage beyond the standard offering. While the core plan is comprehensive, specific niche needs might incur extra charges.

Potential Downsides and Considerations: Knowing What You’re Getting

No service is perfect for everyone, and Rackspace Email Plus has a few aspects that might not align with every business’s needs.

• No Integrated Productivity Suite: Unlike Microsoft 365 or Google Workspace, Rackspace Email Plus doesn’t come bundled with office applications like word processors, spreadsheets, or presentation software. If your business relies heavily on these integrated tools, you’d need to source them separately, potentially adding complexity and cost.
• Less Ubiquitous Brand: While Rackspace is well-known in the hosting and managed services world, its email service might not have the same household recognition as Gmail or Outlook. This is a minor point, but some users might have a steeper learning curve if they’re deeply ingrained in other ecosystems.
• Price Point for Very Small Businesses: For a sole proprietor or a very small team with minimal email needs, the per-user cost, while reasonable for its features, might still feel a bit high compared to extremely basic or free alternatives. However, the enhanced reliability and security often outweigh this for professional operations.

Best Use Cases for Rackspace Email Plus: Who Benefits Most?

Rackspace Email Plus truly shines for specific types of businesses and organizations: Asus Rog Strix Xg16Ahpe Review

• Small to Medium-Sized Businesses SMBs: Particularly those without dedicated IT staff who need reliable, secure email without the overhead of managing their own servers. The “Fanatical Support®” is a huge draw here.
• Companies Prioritizing Uptime and Security: Businesses where email downtime is simply not an option, and protecting sensitive communications is paramount. Think legal firms, financial services, or healthcare providers though specific HIPAA compliance would require further investigation.
• Organizations Seeking Dedicated Email and Collaboration: If your core need is robust email, shared calendars, and contacts, and you prefer to use separate solutions for other productivity tasks e.g., using desktop Office applications or specialized project management tools, Rackspace Email Plus fits well.
• Businesses Migrating from On-Premise Servers: Rackspace’s migration assistance and managed service approach make it an attractive option for companies looking to move away from self-hosted email infrastructure without incurring significant IT burden.

Setting Up and Migrating to Rackspace Email Plus

The process of setting up Rackspace Email Plus and migrating existing email can often be a source of anxiety for businesses.

Rackspace aims to mitigate this with streamlined procedures and dedicated support.

Initial Setup: Getting Your Domain Ready

Before you even touch a Rackspace control panel, you’ll need to ensure your domain is properly configured. This usually involves updating DNS records.

• DNS Records: The critical step is pointing your domain’s MX Mail Exchanger records to Rackspace. This tells the internet that Rackspace’s servers are responsible for handling your email. Rackspace provides specific MX record values you’ll need to enter at your domain registrar e.g., GoDaddy, Namecheap, Google Domains.
• SPF and DKIM: To prevent your emails from being flagged as spam, you’ll also likely need to add SPF Sender Policy Framework and DKIM DomainKeys Identified Mail records to your DNS. These authentication methods verify that emails coming from your domain are legitimate. Rackspace will provide the necessary values.
• User Provisioning: Once DNS is set up, you’ll use the Rackspace control panel to create individual user accounts. This involves assigning usernames, passwords, and potentially setting up mailbox sizes or other user-specific configurations.

Migration Process: Moving Your Existing Data

One of the biggest hurdles when switching email providers is transferring existing emails, contacts, and calendars.

Rackspace offers assistance to make this as smooth as possible.

• Self-Service Tools: For smaller migrations or technically savvy users, Rackspace provides tools and detailed guides for migrating mailboxes via IMAP or POP3. This involves configuring your existing email client to connect to both your old and new accounts and then dragging and dropping or syncing folders.

• Assisted Migrations: For larger organizations or those with complex email structures, Rackspace offers assisted migration services. This involves their support team working with you to plan and execute the migration, often using specialized tools to ensure all data is transferred accurately and efficiently. This “hand-holding” can be invaluable, especially when minimizing downtime is critical.

• Common Migration Sources: Rackspace can assist with migrations from a variety of sources, including:

  • Microsoft Exchange servers on-premise or other hosted solutions
  • Google Workspace Gmail
  • Other IMAP/POP3 providers
  • Legacy systems

• Pre-Migration Planning: Rackspace will typically guide you through a pre-migration checklist to ensure all prerequisites are met, such as having access to administrator credentials for your old system and ensuring adequate bandwidth for data transfer. This planning minimizes surprises during the actual migration.

Post-Migration and Ongoing Management

Once your email is live on Rackspace, ongoing management is straightforward through their control panel. Bowers Wilkins Zeppelin 2021 Review

• User Management: Easily add or remove users, reset passwords, change mailbox sizes, and manage aliases.
• Domain Settings: Update DNS records, manage spam settings, and configure other domain-wide email policies.
• Billing and Reporting: Access billing information, review usage reports, and monitor service health.
• Security Settings: Adjust spam filters, manage blacklists/whitelists, and review security logs depending on your service level.
• Fanatical Support®: Remember, their support team is always available for any questions or issues that arise post-migration, whether it’s troubleshooting a delivery issue or optimizing settings.

The Ecosystem: How Rackspace Email Plus Integrates or Doesn’t

While Rackspace Email Plus focuses on core email, calendar, and contacts, it’s important to understand how it fits into a broader business technology stack.

Unlike Microsoft 365 or Google Workspace, which are designed as all-in-one productivity suites, Rackspace is more specialized.

Integration with Other Business Tools

• Desktop Email Clients: Rackspace Email Plus offers excellent compatibility with popular desktop email clients like Microsoft Outlook, Apple Mail, and Mozilla Thunderbird. It supports standard protocols like IMAP, POP3, and ActiveSync, ensuring seamless synchronization of mail, calendars, and contacts across devices.
• CRM Systems: While there’s no native, deep integration like you might find with some CRM systems and Outlook/Gmail, most modern CRM platforms allow for email logging or integration through BCC to a specific address. You can also export contacts from Rackspace and import them into your CRM.
• Collaboration Platforms: For document collaboration or project management, you’d typically use separate services like Asana for project management, Slack or Microsoft Teams for instant messaging, and Dropbox or Google Drive for file sharing. Rackspace Email Plus serves as the communication layer, not the collaborative document workspace.
• Cloud Storage: Rackspace Email Plus includes a generous 25GB mailbox, but it doesn’t offer a separate cloud storage solution akin to OneDrive or Google Drive for general file storage and sharing. You would need to use a third-party cloud storage provider for this.

Rackspace’s Broader Portfolio

It’s worth noting that Rackspace itself offers a much broader range of managed cloud services, including:

• Cloud Hosting: They are a major player in managed hosting for public clouds AWS, Azure, Google Cloud and their own private cloud solutions.
• Managed Security Services: Beyond email security, Rackspace provides comprehensive cybersecurity solutions for infrastructure and applications.
• Application Services: Managed services for popular applications like Microsoft SharePoint, databases, and e-commerce platforms.

This context is important because if your business already uses or plans to use other Rackspace services, integrating Email Plus into that existing ecosystem might offer synergistic benefits, potentially simplifying billing or support.

However, if you’re only looking for email, the broader portfolio isn’t a direct benefit.

Comparing Rackspace Email Plus to the Big Players: Microsoft 365 vs. Google Workspace

When evaluating Rackspace Email Plus, its most direct competitors are often the email components of Microsoft 365 and Google Workspace.

The choice largely depends on your existing tech stack, budget, and specific feature priorities.

Rackspace Email Plus vs. Microsoft 365 Business Standard

• Rackspace Email Plus Strengths:
  • Dedicated Email Focus: For businesses that primarily need robust, secure email and don’t want to pay for a full suite of desktop applications they might not use.
  • Fanatical Support®: Arguably superior direct support compared to Microsoft’s often tiered and sometimes less personal support.
  • Cost-Effective for Email Only: If you only need email, it can be a more budget-friendly option than an M365 plan that includes desktop apps.
• Microsoft 365 Business Standard Strengths:
  • Comprehensive Suite: Includes desktop versions of Word, Excel, PowerPoint, Outlook, Publisher, and Access, plus 1TB OneDrive storage, Microsoft Teams, and SharePoint. This is a massive advantage for businesses needing a full office productivity ecosystem.
  • Deep Integration: Seamless integration between email, calendar, contacts, and other M365 apps.
  • Ubiquitous Software: Microsoft Office is the industry standard for many businesses, ensuring compatibility and familiarity.
• Who Should Choose Which:
  • Choose Rackspace Email Plus if: You primarily need a highly reliable, secure, and well-supported email solution. you already have or prefer alternative productivity software. or you want a clearer, potentially simpler billing model focused solely on email.
  • Choose Microsoft 365 Business Standard if: Your business relies heavily on the full suite of Microsoft Office applications, requires significant cloud storage, or needs integrated video conferencing and team collaboration tools Teams.

Rackspace Email Plus vs. Google Workspace Business Standard

*   Focus on Email Reliability: For those who prioritize email stability and dedicated support above all else.
*   Traditional Email Experience: If your users are accustomed to a more traditional email client experience like Outlook rather than a heavily web-based ecosystem.
*   Security Emphasis: Rackspace's security features are a strong selling point for businesses with high compliance or privacy needs.

• Google Workspace Business Standard Strengths:
  • Real-time Collaboration: Unmatched real-time collaboration on documents Docs, Sheets, Slides, making it ideal for teams working together on shared files.
  • Cloud-Native Ecosystem: Entirely web-based and highly integrated with Google’s other services Search, Maps, YouTube, offering a seamless cloud experience.
  • Intuitive User Interface: Generally considered very user-friendly and intuitive, especially for those familiar with Google’s consumer products.
  • Choose Rackspace Email Plus if: You prioritize dedicated email features, top-tier support, and robust security, and prefer to manage other productivity tools separately.
  • Choose Google Workspace Business Standard if: Your team thrives on real-time document collaboration, prefers a cloud-native and web-centric workflow, and values an intuitive, integrated suite of communication and productivity apps.

In essence, Rackspace Email Plus is for businesses that want a rock-solid, well-supported email foundation without the bloat or cost of a full productivity suite they might not fully utilize. It’s a specialist in a world of generalists.

The Future of Business Email and Rackspace’s Position

Cloud adoption, enhanced security threats, and the demand for seamless collaboration are shaping the future of email.

Trends in Business Email

• Increased Security Demands: Phishing, ransomware, and business email compromise BEC attacks are becoming more sophisticated. Businesses are increasingly looking for advanced threat protection, multi-factor authentication, and robust data encryption.
• Integration with Collaboration Tools: While email remains primary, its role is often shifting to complement real-time communication platforms like Slack or Microsoft Teams. Seamless integration between these tools is becoming crucial.
• Mobile-First Access: A significant portion of business communication happens on mobile devices. Providers must offer excellent mobile experiences with full functionality.
• AI and Automation: AI is starting to influence email with features like smart replies, automated sorting, and predictive text, aiming to enhance productivity.
• Compliance and Data Governance: Stricter regulations like GDPR, HIPAA mean businesses need email solutions that offer robust archiving, e-discovery, and data residency options.

Rackspace’s Adaptability and Strategy

Rackspace Email Plus, by focusing on its core strengths, is well-positioned for certain aspects of these trends: Epos H3 Hybrid Review

• Security: Its emphasis on advanced spam/virus protection and encryption directly addresses the rising demand for enhanced security. Rackspace continues to invest in these areas, leveraging its broader cybersecurity expertise.
• Reliability: In a world where businesses are more distributed and reliant on digital communication, uptime is paramount. Rackspace’s Fanatical Support® and robust infrastructure directly contribute to meeting this demand.
• Specialization: While others chase the all-in-one suite, Rackspace’s strategy of perfecting the email, calendar, and contacts experience for businesses that want a best-of-breed approach rather than a single vendor solution remains viable. Many businesses prefer to pick and choose specialized tools rather than being locked into one ecosystem.

However, Rackspace will need to continuously evaluate deeper integrations with popular third-party collaboration platforms and potentially explore AI-driven features to remain competitive against the larger players who are aggressively innovating in these areas.

For now, its strength remains in delivering a highly reliable, secure, and human-supported email service that excels at its primary function.

If your business values a dedicated, expertly managed email solution without the complexities of a full office suite, Rackspace Email Plus remains a very strong contender.

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Frequently Asked Questions

What is Rackspace Email Plus?

Rackspace Email Plus is a premium business email solution offering enhanced features like larger mailboxes 25GB, robust security spam and virus protection, shared calendars and contacts, and 24/7/365 Fanatical Support®.

How much does Rackspace Email Plus cost?

Typically, Rackspace Email Plus costs around $3.99 per user per month, though pricing can vary based on volume and any additional services.

What’s the main difference between Rackspace Email Plus and basic Rackspace Email?

Rackspace Email Plus offers larger mailbox storage 25GB vs. 10GB for basic, includes shared calendars, contacts, and tasks, and provides enhanced collaboration features compared to the standard Rackspace Email.

Does Rackspace Email Plus include Microsoft Office applications?

No, Rackspace Email Plus does not include desktop or web versions of Microsoft Office applications like Word, Excel, or PowerPoint.

It focuses solely on email, calendar, and contacts.

Is Rackspace Email Plus secure?

Yes, Rackspace Email Plus is built with strong security features, including advanced spam and virus protection, email encryption, and DDoS protection, making it a secure option for business communications.

Can I migrate my existing email to Rackspace Email Plus?

Yes, Rackspace offers assistance with migrating your existing email data from various providers like Exchange, Google Workspace, or other IMAP/POP3 services to Rackspace Email Plus. Hp Stream 14 2021 Review

Does Rackspace Email Plus offer 24/7 support?

Yes, Rackspace is known for its “Fanatical Support®,” which provides 24/7/365 access to support specialists via phone, chat, and tickets.

What is the mailbox size for Rackspace Email Plus?

Each user on Rackspace Email Plus receives a generous 25GB of mailbox storage.

Can I use Rackspace Email Plus with my own domain name?

Yes, Rackspace Email Plus is designed to be used with your custom business domain name e.g., [email protected].

Is Rackspace Email Plus suitable for small businesses?

Yes, Rackspace Email Plus is highly suitable for small to medium-sized businesses that require reliable, secure, and well-supported email without the need for a full productivity suite.

Does Rackspace Email Plus have shared calendars and contacts?

Yes, Rackspace Email Plus includes features for shared calendars, contacts, and tasks, facilitating team collaboration.

Can I access Rackspace Email Plus on my mobile device?

Yes, you can access Rackspace Email Plus via its webmail interface or by configuring your mobile device’s native email app supporting IMAP, POP3, and ActiveSync.

How does Rackspace Email Plus compare to Google Workspace?

Rackspace Email Plus focuses purely on email, calendar, and contacts with strong support, while Google Workspace provides a full suite of cloud-native productivity tools Gmail, Docs, Sheets, Drive, Meet.

How does Rackspace Email Plus compare to Microsoft 365?

Rackspace Email Plus is a dedicated email solution, whereas Microsoft 365 offers a comprehensive suite including desktop Office applications, cloud storage OneDrive, and collaboration tools Teams alongside email.

Does Rackspace Email Plus support IMAP and POP3?

Yes, Rackspace Email Plus supports both IMAP for synchronized access across multiple devices and POP3 for downloading emails to a single device.

What is ActiveSync and does Rackspace Email Plus support it?

ActiveSync is a protocol that allows for push email, calendar, and contact synchronization, commonly used with mobile devices. Yes, Rackspace Email Plus supports ActiveSync. Sony Bravia Xr 75X95J Review

Can I create email aliases with Rackspace Email Plus?

Yes, Rackspace Email Plus allows you to create unlimited email aliases that all point to a single user’s inbox, which is useful for professional branding e.g., [email protected].

Is there a trial period for Rackspace Email Plus?

Rackspace occasionally offers trial periods or promotional pricing.

It’s best to check their official website or contact their sales team for current offers.

What kind of spam filtering does Rackspace Email Plus offer?

Rackspace Email Plus uses advanced, multi-layered spam and virus protection to filter out unwanted and malicious emails before they reach your inbox.

Does Rackspace Email Plus have an uptime guarantee?

Rackspace aims for very high uptime often exceeding 99.9% and details its service level agreements SLAs for reliability.

Can I integrate Rackspace Email Plus with CRM software?

While there isn’t direct deep integration like with some major suites, you can often configure CRM systems to log emails or import/export contacts from Rackspace Email Plus.

Does Rackspace Email Plus offer email archiving?

Email archiving is typically an add-on service for Rackspace Email Plus, providing long-term storage and e-discovery capabilities for compliance purposes.

What is “Fanatical Support®”?

“Fanatical Support®” is Rackspace’s trademarked commitment to providing exceptional, human-centric technical support 24/7/365, often cited as a key differentiator.

Can I use Rackspace Email Plus with desktop Outlook?

Yes, Rackspace Email Plus is fully compatible with Microsoft Outlook and other popular desktop email clients, offering seamless synchronization.

Is Rackspace Email Plus HIPAA compliant?

While Rackspace has secure infrastructure, achieving full HIPAA compliance often requires specific configurations and a Business Associate Agreement BAA. Businesses in healthcare should consult Rackspace directly regarding HIPAA. Anker Nebula Solar Portable Review

Does Rackspace Email Plus offer group email capabilities?

Yes, through shared mailboxes, aliases, and distribution lists, you can manage group email communications effectively with Rackspace Email Plus.

What happens if I exceed my 25GB mailbox limit?

If you near your 25GB mailbox limit, you typically have options to purchase additional storage or archive older emails.

Rackspace support can guide you through these options.

Is Rackspace Email Plus cloud-based?

Yes, Rackspace Email Plus is a cloud-hosted email service, meaning your email data is stored on Rackspace’s secure, remote servers.

Does Rackspace Email Plus include website hosting?

No, Rackspace Email Plus is a standalone email service and does not include website hosting.

You would need a separate hosting plan for your website.

How easy is it to set up new users on Rackspace Email Plus?

Setting up new users is straightforward through the Rackspace control panel, allowing administrators to quickly provision new accounts, assign passwords, and manage settings.