Based on checking the website, Proluxcleaning.co.uk appears to be a legitimate and well-established professional cleaning service operating in London and its vicinity.

The site clearly outlines its services, customer guarantees, and operational procedures, presenting itself as a reliable option for various cleaning needs.

For anyone in London grappling with stubborn carpet stains, a worn-out sofa, or a mattress that’s seen better days, finding a trustworthy cleaning service is essential.

Prolux Cleaning positions itself as that solution, offering a range of services from hot water extraction for carpets to specialized cleaning for leather sofas and car interiors.

They emphasize customer satisfaction, transparency in pricing, and a commitment to using safe, eco-friendly products, which are all critical factors when entrusting someone with your home or vehicle.

They claim to have served over 90,000 satisfied customers and maintain a high customer rating, indicating a strong track record in the competitive London cleaning market.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Proluxcleaning.co.uk Review & First Look

Upon a thorough first look at Proluxcleaning.co.uk, the website presents a professional, user-friendly interface designed to instill confidence.

The navigation is intuitive, with clear categories for services, pricing, and contact information.

One of the first things that stands out is their strong claim of “100% customer satisfaction guaranteed” and their impressive statistic of “Over 90,000 satisfied customers and counting.” This immediately sets a positive tone, suggesting a company with extensive experience and a focus on client happiness.

Website Design and User Experience

The website’s design is clean and modern, utilizing a calming blue and white color scheme that evokes professionalism and cleanliness.

The layout is uncluttered, making it easy to find key information without feeling overwhelmed.

Prominent call-to-action buttons for “Get Quote” and their phone number are strategically placed, indicating a focus on direct customer engagement.

The mobile responsiveness is also excellent, ensuring a smooth experience for users accessing the site on various devices.

This attention to user experience suggests that Prolux Cleaning understands the importance of accessibility and convenience for their potential clients.

Initial Impressions of Service Offerings

Prolux Cleaning immediately highlights its core services: Carpet Cleaning, Mattress Cleaning, Rug Cleaning, Upholstery Cleaning, Curtain Cleaning, Leather Sofa Cleaning, Car Valeting, and Stairs Carpet Cleaning. This comprehensive list suggests they are a one-stop shop for many common household and vehicle cleaning needs. Their emphasis on “hot water extraction cleaning services” indicates a commitment to thorough, deep cleaning methods, which is often preferred for effective stain and allergen removal. They also prominently feature their availability “7 days a week,” including Bank Holidays, which is a significant convenience for busy Londoners.

Transparency in Information

The website makes an effort to be transparent, stating “fixed charges with no hidden costs. Ways2well.com Reviews

All taxes are included.” This is a crucial detail for consumers, as hidden fees can be a major source of frustration.

They also clearly list their accreditations from reputable platforms like Checkatrade, displaying positive ratings for tidiness, work quality, courtesy, and reliability.

This third-party validation adds a layer of credibility and trustworthiness to their claims, allowing potential customers to verify their reputation independently.

Proluxcleaning.co.uk Pros & Cons

When evaluating any service, a balanced perspective is key.

Proluxcleaning.co.uk, like any business, has its strengths and areas that might warrant further consideration.

Here’s a breakdown of the pros and cons based on the information provided on their website.

Advantages of Choosing Prolux Cleaning

Extensive Experience and Customer Base: With “over 90,000 satisfied customers” and “over 15 years of industry experience,” Prolux Cleaning demonstrates a significant track record. This level of experience often translates into refined processes, skilled technicians, and a deeper understanding of various cleaning challenges.
Comprehensive Service Range: They offer a wide array of cleaning services, covering carpets, upholstery, mattresses, curtains, leather sofas, car interiors, and stairs. This breadth of service can be highly convenient for customers looking to address multiple cleaning needs with a single provider.
Transparent and Fixed Pricing: The website explicitly states “fixed charges with no hidden costs” and that “all taxes are included.” This commitment to transparent pricing helps customers budget effectively and avoids unpleasant surprises, fostering trust.
High Customer Satisfaction and Reviews: A reported 4.9/5.0 customer rating though based on 0 reviews on the homepage, further verified on Checkatrade and testimonials from named staff members with high individual ratings e.g., Milos with 4.99/5 from 580 reviews indicate a strong focus on service quality and customer happiness. Their Checkatrade profile provides verifiable external reviews.
Advanced Equipment and Safe Products: Prolux Cleaning highlights the use of “industry-leading equipment, including Prochem cleaning solutions and Ninja Deep Steam Extractors.” They also emphasize that their “cleaning products are safe for children and pets,” and are “eco-friendly,” which is a significant advantage for environmentally conscious consumers or those with sensitive individuals in their household.
Convenient Availability and Booking: Operating “7 days a week,” including Bank Holidays, without extra charges for weekend appointments, provides excellent flexibility for busy individuals. Their easy booking process via phone and 24/7 consultants further enhances convenience.
Guaranteed Satisfaction: Their “100% customer satisfaction guaranteed” pledge offers peace of mind, suggesting they stand by the quality of their work and are willing to address any issues that may arise.

Considerations When Using Prolux Cleaning

Limited Online Reviews on Homepage: While the website prominently displays a “4.9/5.0 Customer rating,” it initially states this is “based on 0 reviews” on the homepage itself. However, it then directs users to Checkatrade where a significant number of positive reviews are present. This initial discrepancy on the homepage might be a minor point of confusion for new visitors, though easily rectified by visiting the Checkatrade link.
Lack of Instant Online Booking/Scheduling: While they offer an “Easy Booking Process” through phone calls and consultants, the website doesn’t appear to have a direct online booking or scheduling system. Some customers prefer the convenience of selecting dates and times directly on a website without needing to make a phone call, especially outside of standard business hours.
Geographical Limitation: The services are primarily focused on “all London districts and outskirts.” While this is clearly stated, it means potential customers outside this specific geographical area will need to seek alternative providers.
No Explicit Pricing Calculator on Site: While pricing is fixed and transparent, there isn’t an interactive online calculator to get an immediate estimate based on specific items or room sizes. Customers need to call for a “free estimate” or “quote,” which, while common, might be a slight hurdle for those seeking instant information.

Proluxcleaning.co.uk Pricing

Understanding the pricing structure is crucial for any service, and Proluxcleaning.co.uk aims for transparency in this area.

While they don’t provide an immediate online price calculator or a full list of prices for every service on their homepage, they make a clear commitment to “fixed charges with no hidden costs.” This approach aims to build trust by ensuring customers know exactly what they’re paying for upfront.

Getting a Quote

The primary method for obtaining pricing information from Prolux Cleaning is by requesting a free quote. The website prominently displays their phone number 020-3318-6387 and encourages potential clients to “Call us for a free estimate.” This direct interaction allows them to gather specific details about the cleaning job e.g., type of carpet, size of sofa, number of mattresses and provide an accurate, tailored price.

Transparency and Inclusions

A significant positive point regarding their pricing is their stated policy: “All taxes are included.” This eliminates the concern of additional charges being tacked on at the end, which can often be a source of frustration for consumers. Harveyjones.com Reviews

The phrase “fixed charges with no hidden costs” further reinforces their commitment to straightforward billing.

This level of transparency is commendable and helps customers feel more secure in their booking decision.

Discounts on Combined Services

Prolux Cleaning incentivizes larger bookings by offering “Exclusive Discounts on Combined Services.” This is a smart strategy that benefits both the company and the customer.

For instance, if you need both carpet cleaning and mattress cleaning, or upholstery cleaning and car valeting, bundling these services could result in a lower overall cost.

This encourages customers to utilize more of their extensive service range, providing greater value for money.

Payment Options

The website lists convenient payment methods, including:

Credit Card
Online Bank Transfer
Cash

This flexibility in payment options caters to a wide range of customer preferences, making the transaction process smooth and hassle-free.

Offering multiple secure methods demonstrates their commitment to customer convenience.

Proluxcleaning.co.uk Alternatives

When seeking professional cleaning services in London, it’s always wise to consider alternatives to ensure you’re making the best choice for your specific needs and budget.

Here are some categories of alternatives and examples to consider. Lynchcontractorsltd.co.uk Reviews

Specialist Cleaning Companies

London is home to many companies specializing in specific cleaning areas, similar to Prolux.

These alternatives might be a good fit if you have a very particular need or want to compare service levels.

Carpet Cleaning Specialists: Many companies focus solely on carpet and rug cleaning, often using a variety of methods like dry cleaning, steam cleaning, or eco-friendly solutions. Examples might include “Carpet Cleaner London” or “Deep Clean London,” often found through local searches.
Upholstery & Furniture Cleaners: Some services specialize in delicate fabrics or specific furniture types, which might be beneficial for antique pieces or high-end upholstery.
Mattress Cleaning Services: Given the increasing awareness of allergens, dedicated mattress cleaning services are also prevalent.

General Professional Cleaning Services

Many larger cleaning companies offer a broader range of services, including domestic and commercial cleaning, alongside specialized options like carpet and upholstery cleaning.

Fantastic Services: A well-known service provider in London offering a vast array of services from domestic cleaning to gardening, handyman services, and yes, professional carpet and upholstery cleaning. They typically have an online booking system and a wide network of cleaners.
Local Independent Cleaners: For those who prefer supporting smaller businesses or seeking a more personalized touch, searching for independent local cleaners in your specific London borough can yield good results. These often rely heavily on word-of-mouth and local reviews.

Factors to Consider When Choosing an Alternative

When evaluating alternatives, keep the following in mind:

Service Scope: Does the alternative offer all the services you need, or will you have to hire multiple companies?
Pricing Structure: Compare their quote methods, transparency, and any potential hidden fees. Do they offer discounts for combined services?
Customer Reviews and Reputation: Look for independent reviews on platforms like Checkatrade, Trustpilot, Google Reviews, and local directories. Pay attention to feedback on reliability, quality of work, and customer service.
Equipment and Products: Inquire about the type of equipment they use and the safety and environmental impact of their cleaning solutions.
Insurance and Certification: Ensure any alternative provider is fully insured and their technicians are certified, offering protection against damage or accidents.
Availability and Booking Convenience: Check their operating hours and booking process. Do they offer online booking, or is it phone-based?

Ultimately, the best alternative will depend on your specific cleaning requirements, budget, and personal preferences regarding booking and customer interaction.

A quick search on Google Maps or local service directories for “carpet cleaning London” or “upholstery cleaning London” will provide a wealth of options for comparison.

How to Book Proluxcleaning.co.uk Services

Booking services with Proluxcleaning.co.uk is designed to be straightforward and customer-friendly.

Based on their website, the process primarily revolves around direct communication to ensure tailored service and accurate quoting.

They emphasize convenience and accessibility, with multiple contact points available.

Step-by-Step Booking Process

Identify Your Cleaning Needs: Before contacting Prolux Cleaning, have a clear idea of the services you require. This could include the type of items e.g., carpets, sofa, mattress, the number of items, approximate dimensions, and any specific concerns like stubborn stains or odors.
Request a Free Quote: This is the crucial first step. Prolux Cleaning encourages customers to call their office directly to get a personalized estimate.
- Phone Number: The primary contact number prominently displayed on their website is 020-3318-6387. They highlight that their consultants are available “24/7” to assist with bookings.
- Information to Provide: When you call, be prepared to provide details about the cleaning job. This will help them assess the scope of work and provide an accurate, fixed quote. For example, for carpet cleaning, they might ask about the size of the rooms, the type of carpet, and the nature of the stains.
Receive Your Fixed Quote: Once you provide the necessary details, Prolux Cleaning will give you a “fixed charge with no hidden costs,” which includes all taxes. This upfront pricing ensures transparency and helps you avoid any surprises.
Schedule Your Appointment: If you are satisfied with the quote, you can then proceed to schedule your cleaning appointment. Prolux Cleaning offers flexibility by operating “7 days a week,” including Bank Holidays, without charging extra for weekend appointments. This allows you to choose a time that is “most convenient for you, regardless of how big or small the job is.”
Confirm Payment Method: During the booking process, you can discuss your preferred payment option from the available choices: credit card, online bank transfer, or cash. This flexibility adds to the convenience.

What to Expect During the Call

When you call Prolux Cleaning, you can expect their “Award-Winning Customer Service” team to guide you through the process. Safedepositsscotland.com Reviews

They aim to make the booking experience smooth and provide “exceptional support.” This indicates a focus on helpfulness and efficiency during your interaction.

The sales representatives, such as Samuil Enchev, are highlighted for their dedication and ability to provide timely solutions.

Why Phone Booking?

While many services are moving towards fully automated online booking systems, Prolux Cleaning’s phone-based approach likely allows them to:

Provide highly accurate, tailored quotes: Each cleaning job can have unique variables e.g., specific fabric types, severity of stains, access challenges. A phone conversation allows them to gather these nuances and provide a more precise price.
Offer personalized advice: Their consultants can answer specific questions, explain the cleaning process, and recommend the best service for your situation.
Build customer rapport: Direct interaction can help build trust and address any concerns in real-time, leading to a more positive customer experience from the outset.

In essence, booking with Prolux Cleaning is a personalized process designed to ensure that the service you receive precisely matches your needs, with clear pricing from the start.

Proluxcleaning.co.uk Customer Service and Support

The success of any service-based business hinges significantly on its customer service and support, and Proluxcleaning.co.uk places a clear emphasis on this aspect.

They highlight their “Award-Winning Customer Service” and the availability of their team, aiming to ensure a smooth and supportive experience for all clients.

Accessibility and Availability

One of the standout features of Prolux Cleaning’s customer support is its 24/7 availability for consultants via phone. This round-the-clock access is a major convenience, especially for customers with busy schedules or those who might have urgent cleaning needs. The primary contact number, 020-3318-6387, is prominently featured across the website, making it easy for customers to reach out. The ability to contact them anytime, including outside of standard business hours, significantly enhances their responsiveness.

Dedicated Customer Service Team

The website explicitly mentions a “dedicated customer service team” that ensures “a smooth booking experience and exceptional support.” This suggests a trained team focused on handling inquiries, providing quotes, scheduling appointments, and addressing any customer concerns.

The profile of Desislava Valkanova, the Marketing Team Leader, indicates that even leadership is attuned to communicating quality and value to customers.

Sales representatives like Samuil Enchev are also noted for their positive feedback and ability to provide timely solutions, which directly contributes to customer satisfaction. Bennettoakley.co.uk Reviews

Addressing Customer Concerns

While the website doesn’t detail a specific complaint resolution process, the “100% customer satisfaction guaranteed” pledge implies a commitment to resolving any issues that may arise.

This guarantee is a strong indicator that Prolux Cleaning is willing to work with customers to ensure they are happy with the outcome of the service. In practice, this would typically involve:

Listening to Feedback: A good customer service team will actively listen to customer concerns and feedback.
Investigation: If there’s an issue with the cleaning, they would likely investigate the specifics.
Remedial Action: This could involve re-cleaning the affected area, offering a partial refund, or finding another satisfactory resolution.

The presence of their Checkatrade profile, where they display high ratings for courtesy and reliability, further supports their claim of excellent customer service.

Businesses that publicly link to such review platforms are generally confident in their service quality and responsiveness to feedback.

Proactive Communication

Although not explicitly stated, good customer service often involves proactive communication, such as sending appointment reminders or follow-up calls after a service.

Given their emphasis on “Reliable and Timely Service” and “punctuality,” it’s reasonable to expect proactive communication around appointment times.

In summary, Proluxcleaning.co.uk appears to prioritize robust customer service, offering constant availability and a dedicated team focused on making the customer journey as smooth and satisfying as possible, from the initial quote to the completion of the cleaning service.

Proluxcleaning.co.uk Commitment to Quality and Safety

Proluxcleaning.co.uk places a significant emphasis on delivering high-quality results while ensuring the safety of your home, family, and pets.

This commitment is woven into their stated practices, from the equipment they use to the products they choose.

State-of-the-Art Equipment and Techniques

The website proudly highlights its use of “industry-leading equipment.” Specifically, they mention: Arc.dev Reviews

Prochem Cleaning Solutions: Prochem is a well-regarded brand in the professional cleaning industry, known for its effective and high-performance cleaning chemicals.
Ninja Deep Steam Extractors: These are professional-grade hot water extraction machines. Hot water extraction often referred to as steam cleaning, though it’s technically hot water is widely considered one of the most effective methods for deep cleaning carpets and upholstery. It works by injecting hot water and cleaning solution deep into the fibers and then immediately extracting it, along with dirt, allergens, and grime. This method is particularly effective for removing tough stains and sanitizing surfaces.

The use of such specialized, commercial-grade equipment indicates a serious investment in their service quality, allowing them to tackle “even the toughest stains from your carpets, sofas, and mattresses.” Their technicians, like Milos and Marko, are also highlighted as experts in their respective fields, suggesting that the equipment is operated by skilled hands.

Safe and Eco-Friendly Cleaning Products

A major selling point for Prolux Cleaning is their commitment to using safe and environmentally responsible products. They explicitly state:

“Cleaning products that are safe for children and pets”: This provides immense peace of mind for families, especially those with young children or beloved animals who spend a lot of time on carpets and upholstered furniture.
“High-class, eco-friendly cleaning products”: This indicates a consideration for the environment, minimizing the ecological footprint of their operations.
“Ensuring peace of mind” and “protecting your home and loved ones”: These phrases underscore their dedication to health and safety alongside cleanliness.

By choosing non-toxic and eco-friendly solutions, Prolux Cleaning not only achieves “sparkling clean” results but does so “with no environmental or health risks.”

Certified and Insured Cleaners

Beyond equipment and products, the quality of service is also dependent on the personnel.

Prolux Cleaning states that their professional cleaners are “certified and accredited by” reputable bodies though specific certification bodies beyond Checkatrade are not named, Checkatrade itself verifies tradespeople. Furthermore, they explicitly mention being “fully insured,” which is crucial for customer protection.

Insurance covers potential damages that might occur during the cleaning process, providing an important layer of security and trust for clients.

This combination of certified expertise and comprehensive insurance reinforces their commitment to a professional, high-quality, and risk-managed service.

Proluxcleaning.co.uk Area Coverage and Accessibility

Proluxcleaning.co.uk emphasizes its extensive reach within London and its surrounding areas, making its professional cleaning services accessible to a broad customer base.

This wide coverage is a significant advantage for residents and businesses seeking convenient and reliable cleaning solutions.

Comprehensive London Coverage

The website clearly states that Prolux Cleaning serves “all London districts and outskirts.” This means they cover a vast geographical area, including: Careclub.co.uk Reviews

North London
South London
East London
West London
Central London

They also list specific boroughs and towns within their service area, providing a clear indication of their operational reach. Examples provided include:

Havering
Redbridge
Southwark
Westminster
Mitcham
St Albans
Woodford
Slough
Uxbridge
Upminster

This detailed list helps potential customers quickly determine if their location falls within the service zone, eliminating uncertainty.

Convenience of Availability

Beyond geographical coverage, Prolux Cleaning prioritizes accessibility through its flexible operating hours. They operate “7 days a week,” which is a major convenience for busy individuals and businesses. Crucially, they state, “We do not overcharge appointments scheduled for weekends or Bank Holidays.” This policy stands out, as many service providers levy additional fees for non-standard working hours. Their commitment to consistent pricing regardless of the day of the week makes their services more predictable and affordable for those who can only schedule appointments during weekends or public holidays.

Easy Booking and Responsive Service

The broad area coverage is complemented by an “Easy Booking Process.” While it’s primarily phone-based, the fact that their consultants are available “24/7” means customers can call and inquire or book services at any time that suits them, regardless of their time zone or daily schedule. This constant availability ensures that potential clients can get immediate assistance, receive free quotes, and schedule appointments without delay.

The combined effect of extensive London-wide coverage, 7-day-a-week operation without extra charges, and 24/7 consultant availability significantly enhances the accessibility and appeal of Prolux Cleaning’s services.

It positions them as a highly convenient option for anyone in the greater London area in need of professional cleaning solutions.

Frequently Asked Questions

What services does Proluxcleaning.co.uk offer?

Proluxcleaning.co.uk offers a range of professional cleaning services including Carpet Cleaning, Mattress Cleaning, Rug Cleaning, Upholstery Cleaning, Curtain Cleaning, Leather Sofa Cleaning, Car Valeting, and Stairs Carpet Cleaning.

Is Proluxcleaning.co.uk available outside of London?

Yes, Proluxcleaning.co.uk serves all London districts and its immediate outskirts, including areas like St Albans, Slough, Uxbridge, and Upminster.

Does Proluxcleaning.co.uk charge extra for weekend appointments?

No, Proluxcleaning.co.uk explicitly states that they “do not overcharge appointments scheduled for weekends or Bank Holidays.”

How can I get a quote from Proluxcleaning.co.uk?

You can get a free, no-obligation quote by calling their office directly at 020-3318-6387. Medisupplies.co.uk Reviews

Are Proluxcleaning.co.uk’s prices transparent?

Yes, Proluxcleaning.co.uk claims to have “fixed charges with no hidden costs,” and all taxes are included in the quoted price.

What kind of cleaning products does Proluxcleaning.co.uk use?

Proluxcleaning.co.uk uses “high-class, eco-friendly cleaning products” that are stated to be “safe for children and pets.”

Are Proluxcleaning.co.uk’s cleaners certified and insured?

Yes, Proluxcleaning.co.uk states that their professional cleaners are “certified and accredited” and the company is “fully insured.”

What cleaning method does Proluxcleaning.co.uk primarily use for carpets and upholstery?

Proluxcleaning.co.uk primarily uses professional hot water extraction cleaning services, often referred to as steam cleaning.

What payment methods does Proluxcleaning.co.uk accept?

Proluxcleaning.co.uk accepts credit card, online bank transfer, or cash payments.

How long has Proluxcleaning.co.uk been in business?

Proluxcleaning.co.uk states they have “over 15 years of industry experience.”

Can I book same-day cleaning services with Proluxcleaning.co.uk?

Yes, the website mentions an “opportunity to schedule same day cleaning services.”

Does Proluxcleaning.co.uk offer discounts for multiple services?

Yes, they offer “Exclusive Discounts on Combined Services” when you bundle different cleaning needs.

What is the customer satisfaction guarantee offered by Proluxcleaning.co.uk?

Proluxcleaning.co.uk offers a “100% customer satisfaction guaranteed” pledge.

How do I contact Proluxcleaning.co.uk’s customer service?

You can contact their customer service team via phone at 020-3318-6387, where consultants are available 24/7. Workwellsolutions.com Reviews

Does Proluxcleaning.co.uk clean luxury materials like wool or velvet?

Yes, they state they are “no stranger to caring for luxury materials such as wool, velvet, viscose, and linen.”

What kind of equipment does Proluxcleaning.co.uk use?

They use industry-leading equipment, specifically mentioning Prochem cleaning solutions and Ninja Deep Steam Extractors.

Does Proluxcleaning.co.uk have external reviews or accreditations?

Yes, they are registered with Checkatrade and display their profile there, showing high ratings for tidiness, work, courtesy, and reliability.

Can Proluxcleaning.co.uk handle large commercial cleaning jobs?

Yes, they state they can handle “simple call-outs for a singular item” as well as “large office buildings and restaurants.”

What if I need to cancel or reschedule a Proluxcleaning.co.uk appointment?

While not explicitly detailed, their 24/7 customer service line would be the primary contact point for any cancellations or rescheduling requests.

How does Proluxcleaning.co.uk ensure the safety of my home during cleaning?

They ensure safety by using safe, eco-friendly cleaning products and by employing fully insured and certified cleaners.

Proluxcleaning.co.uk Reviews