PLG OS Features: What You Get

PLG OS is designed to be a comprehensive platform for managing your product-led growth efforts. It brings together a lot of functionalities that you might otherwise need multiple tools for.

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Personalized User Onboarding Flows

• Customizable Flows: You can create onboarding flows that are tailored to different user segments. This means new users get an experience that’s relevant to their specific needs or roles.
• Visual Builder: The platform includes a visual builder that lets you literally “see” and map out every step of your onboarding process, making it super easy to design.
• Product Tours & Walkthroughs: You can set up engaging product tours that guide users around your platform, highlighting key features and teaching them how things work. This helps them quickly grasp the value and reduces confusion.
• AI-Powered Onboarding: The tool offers AI-powered personalized onboarding flows to help users reach their “aha” moment faster.

In-App User Assistance & Support

• Automated Support: PLG OS helps you provide automated support within your app, which is a huge time-saver for your customer support team.
• AI Chatbots: You can build no-code AI chatbots that are available 24/7 to answer common support questions. This frees up your human support agents to handle more complex issues.
• Help Centers & Knowledge Bases: The platform allows you to set up help centers and knowledge bases, so users can find answers to their basic queries on their own.
• Integrated Chat Interface: There’s a new Help Hub app that lets you see key metrics and resolve user queries right from within your app workspace. You can even create UI campaigns directly through chat and preview them in real-time.

Feedback and Surveys

• Capture User Sentiment: PLG OS provides tools to collect user feedback at every step of their journey.
• Customizable Surveys: You can create customizable surveys and pop-ups to gauge user satisfaction, like NPS scores, or ask about specific features.
• AI Feedback Modules: The platform offers AI-driven feedback features that capture actionable insights with customizable templates, ready to deploy in under 30 seconds. This can simplify your feedback collection and give you immediate insights.
• Post-Interaction Surveys: You can introduce feedback forms that let users rate their experience after interacting with your product.

Loyalty and Gamification

• Boost Engagement: PLG OS makes it easy to drive user engagement and retention through gamified experiences.
• Badges & Streaks: You can gamify onboarding, customer support, and feature adoption by implementing streaks and badges.
• Leaderboards: To further incentivize users, you can display growth and MRR metrics with leaderboards.
• Referral Programs: The platform includes built-in referral programs to help turn your first-time users into brand advocates.

Campaign Flows for Personalized User Journeys

• Dynamic User Flows: PLG OS lets you create dynamic user flows with rich data insights and extensive integrations.
• Audience Segmentation: You can segment your users based on their behavior and other attributes, allowing you to tailor experiences to specific groups.
• UI Variants for A/B Testing: A really cool feature is UI Variants, which lets you create different versions of a UI component without duplicating it. This is perfect for A/B testing different layouts, colors, messages, or user journeys to see what performs best.

Unified Analytics and Data Insights

• Track User Behavior: The platform allows you to map all user interactions on a single dashboard and track customer behavior with just a few clicks.
• App Health & Feature Adoption: You can track key metrics like app health, feature adoption, and user engagement through a centralized analytics dashboard.
• Custom Events & Attributes: PLG OS supports custom events and attributes, giving you deeper insights into specific user actions and characteristics.
• Real-time Analytics: Get real-time data on how users are interacting with your product, helping you identify drop-off points and optimize experiences.

Integrations

• Extensive Integrations: PLG OS offers broad integration capabilities with various tools like Zapier, Slack, HubSpot, and even OpenAI’s GPT-4 for advanced AI capabilities. This helps you connect your workflows and automate tasks without heavy engineering support.
• No-Code and Extensible: While it’s largely no-code, it also offers flexibility for developers who might want to dig deeper.

In essence, PLG OS provides a robust toolkit for product-led growth, helping you design and launch experiences that drive activation, engagement, and retention efficiently.

Read more about PLG OS Review:
PLG OS Review & First Look
What is Product-Led Growth (PLG)?

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