Pclogix.co.uk Reviews

Based on looking at the website pclogix.co.uk, it appears to be a domain that now redirects to Orbital10.co.uk.

This indicates that PC Logix, originally an IT support business based in Hereford, was acquired by Orbital10 Ltd in 2021. Therefore, when discussing “Pclogix.co.uk Reviews,” one is essentially looking into the services and reputation of Orbital10, which has integrated PC Logix’s capabilities into its broader portfolio of IT support and cybersecurity solutions.

For businesses seeking reliable IT infrastructure management, cybersecurity, or general technical assistance, understanding the offerings and operational history of Orbital10 is key.

They seem to focus on providing comprehensive IT and cybersecurity services, aimed at streamlining operations and enhancing productivity for their clients through a unified service experience.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Navigating the Shift: Pclogix.co.uk’s Evolution to Orbital10

The name “Pclogix.co.uk” now serves as a historical marker, pointing to a strategic acquisition by Orbital10 Ltd in 2021. This move was part of Orbital10’s broader strategy to expand its service offerings and geographical reach within the UK.

Understanding this evolution is crucial for anyone seeking to review or engage with the services that were once provided by PC Logix.

Effectively, any current review of “Pclogix.co.uk” is a review of Orbital10’s integrated services.

The Acquisition Strategy of Orbital10

Orbital10 has demonstrated a clear strategy of growth through mergers and acquisitions, aimed at bolstering its expertise and service portfolio.

• Expansion of Capabilities: By acquiring companies like PC Logix, Orbital10 enhances its existing IT support capabilities, bringing in new specializations and experienced teams.
• Geographical Reach: Acquisitions also serve to extend Orbital10’s physical presence and service coverage across different regions of the UK. For instance, the acquisition of MCS Computer Support expanded their Southwest coverage, while Geek Guru boosted their Midlands presence.
• Diversification of Services: The acquisition of Tantra Apple Mac, for example, highlights their effort to diversify into specialized support for Apple Mac users, showcasing a comprehensive approach to IT solutions.

The Unified Service Experience

Orbital10’s aim is to provide a “unified service experience” by consolidating IT infrastructure management with other crucial business functions, such as marketing strategies through their acquisition of a prominent digital + direct marketing company.

This integration promises a more streamlined operation for clients.

• Consolidated IT Management: Clients can expect a single point of contact for their diverse IT needs, from basic support to advanced cybersecurity.
• Enhanced Productivity: By integrating IT with other business aspects, the goal is to reduce operational friction and improve overall efficiency.
• Cutting-Edge Marketing: The inclusion of marketing expertise within their IT framework suggests a holistic approach to business growth, where technology supports both internal operations and external outreach.

Orbital10’s Core Service Offerings Formerly Pclogix.co.uk Scope

While “Pclogix.co.uk” specifically pointed to IT support, its integration into Orbital10 means its former services are now part of a larger, more comprehensive suite.

Orbital10 positions itself as a Managed Service Provider MSP specializing in IT support and cybersecurity.

Managed IT Support

This is the bread and butter of many MSPs, and Orbital10 appears to offer a robust framework for it.

• Proactive Monitoring: A key aspect of managed IT is proactive monitoring of systems to identify and resolve issues before they escalate, minimizing downtime for businesses.
• Helpdesk and Technical Support: Orbital10 mentions 1st, 2nd, and 3rd-line support, indicating a structured approach to addressing technical queries and problems. This tiered support system ensures that issues are handled by appropriate expertise levels.
• Infrastructure Management: This typically includes managing servers, networks, workstations, and other IT hardware and software to ensure smooth operation.

Advanced Cybersecurity Capabilities

Orbital10 explicitly highlights its expanded cybersecurity capabilities through various acquisitions. Busyhandscleaners.co.uk Reviews

• Threat Detection and Prevention: This involves implementing firewalls, antivirus software, intrusion detection systems, and other tools to protect against cyber threats.
• Data Protection and Recovery: Services would likely include backup solutions, disaster recovery planning, and data encryption to safeguard sensitive information.
• Cybersecurity Training: The mention of “Overconfidence at Work: The Hidden Cyber Security Threat Lurking in Your Team” on their blog suggests an understanding of the human element in cybersecurity and potentially offers training or awareness programs. 86% of employees report confidence in spotting scam emails, yet over half have fallen for one, underscoring the critical need for effective training.

Specialized Support Services

Orbital10’s acquisitions have broadened its specialized support, moving beyond generic IT.

• Apple Mac Specialists: The Tantra acquisition specifically targets businesses using Apple Mac systems, providing expert technical support often overlooked by general IT providers.
• Printer Maintenance and Repair: The acquisition of Think Rethink expands their service portfolio to include printer maintenance, repairs, and supplies, addressing a common pain point for many businesses.
• Integration with Marketing: The merger with a digital and direct marketing company suggests that their IT services can be integrated with marketing strategies, potentially offering solutions for data analytics, CRM integration, and marketing automation from an IT perspective.

Orbital10’s Approach to Client Engagement

Orbital10 emphasizes a client-centric approach, focusing on ongoing development and proactive support.

Their public-facing communication, particularly through their blog, sheds light on their philosophy.

Proactive Problem Solving

Their blog posts often highlight potential IT issues and offer solutions, reflecting a proactive stance.

• Ransomware Prevention: The article “Beware of the ‘Free’ Trap: How File Conversion Tools Could Be a Backdoor for Ransomware” demonstrates their commitment to educating clients about emerging cyber threats. This suggests a preventative mindset, which is crucial in modern IT support.
• Efficiency Improvements: Discussions on topics like Microsoft Teams updates for smoother meetings or automation to reduce spreadsheet frustration indicate a focus on improving client productivity through technological solutions.

Continuous Development and Evolution

• Expanding Expertise: Each acquisition brings new skill sets and knowledge pools into Orbital10, ensuring that their team remains at the forefront of IT and cybersecurity.

Understanding Pricing and Value Proposition of Orbital10 formerly Pclogix.co.uk

While specific pricing for Orbital10 is not readily available on the public-facing areas of their website, typical managed IT service providers MSPs operate on various models.

The value proposition generally revolves around reducing IT overheads, improving efficiency, and mitigating risks.

Common MSP Pricing Models

Managed IT services typically fall into several pricing structures.

• Per-User Pricing: A fixed monthly fee per user, covering all IT support for that individual. This model is often transparent and easy to scale.
• Per-Device Pricing: A fixed monthly fee per device e.g., desktop, laptop, server, which can be good for organizations with a high number of devices but fewer users.
• Tiered Pricing: Different service packages e.g., basic, standard, premium offering varying levels of support and features at different price points. This allows clients to choose a plan that aligns with their specific needs and budget.
• Value-Based/All-Inclusive: A single comprehensive fee covering all IT services, offering predictability and often including strategic IT consulting. This model is generally preferred by larger businesses looking for a true IT partner.

Value Beyond Cost

The real value of an MSP like Orbital10 isn’t just about the monthly fee. it’s about the comprehensive benefits.

• Reduced Downtime: Proactive monitoring and quick issue resolution mean less disruption to business operations, directly impacting revenue.
• Enhanced Security: Robust cybersecurity measures protect against costly data breaches and ransomware attacks. A 2023 report by IBM found that the average cost of a data breach globally was $4.45 million, highlighting the financial imperative of strong security.
• Access to Expertise: Small and medium-sized businesses often cannot afford an in-house IT team with specialized skills in cybersecurity, cloud management, and various software platforms. MSPs provide access to this collective expertise.
• Scalability: As a business grows, its IT needs evolve. MSPs can easily scale services up or down, providing flexibility without significant capital expenditure.

The Importance of Due Diligence: Beyond Initial Reviews

For any business considering an MSP, a thorough due diligence process is crucial, regardless of initial “Pclogix.co.uk reviews” or current Orbital10 testimonials.

This involves looking beyond surface-level information to truly understand a provider’s capabilities and suitability. Psvglass.com Reviews

Key Areas for Evaluation

When engaging with a company like Orbital10, consider these aspects:

• Service Level Agreements SLAs: What are the guaranteed response times for critical issues? Are there penalties for non-compliance? A robust SLA outlines the expectations and commitments.
• Certifications and Expertise: Do they hold industry certifications e.g., CompTIA, Microsoft, Cisco, cybersecurity certifications like CISSP or CEH? Orbital10 mentions “leading certifications and expertise” which is a positive sign.
• Client Testimonials and Case Studies: Look for detailed case studies that illustrate how they’ve helped similar businesses overcome challenges and achieve specific outcomes. While specific testimonials for Orbital10 aren’t immediately visible on their homepage, this is a key area for inquiry during direct engagement.
• Onboarding Process: How do they integrate with your existing systems? A smooth onboarding process minimizes disruption.
• Reporting and Transparency: What kind of reports do they provide on system performance, security incidents, and service utilization? Transparency builds trust.
• Exit Strategy: What happens if you decide to switch providers? A clear exit strategy ensures a smooth transition of data and services.

The Role of References

The most valuable insights often come from current or past clients.

• Direct Contact: Request direct references from Orbital10. Speaking to their existing clients can provide an unbiased view of their reliability, responsiveness, and problem-solving capabilities.
• Specific Questions: Ask references about their experience with emergency support, communication during outages, and how the provider adapted to their changing needs.

Considering Alternatives to Orbital10 formerly Pclogix.co.uk

Businesses should always explore alternatives to ensure they find the best fit for their specific needs, budget, and industry.

Local IT Support Providers

For smaller businesses or those preferring highly personalized service, local IT companies can be a strong option.

• Proximity: Easy access for on-site visits and face-to-face consultations, which can be invaluable for hardware issues or complex network setups.
• Community Focus: Often more attuned to the needs of local businesses and can build stronger relationships.
• Potential for Niche Expertise: Some local providers specialize in specific industries or technologies relevant to your business.

Larger National or International MSPs

For larger organizations or those with geographically dispersed operations, a national or international MSP might be more suitable.

• Extensive Resources: These providers often have larger teams, more advanced infrastructure, and round-the-clock support.
• Standardized Processes: Typically operate with highly standardized processes and ITIL frameworks, ensuring consistency and efficiency.
• Broader Service Portfolios: May offer an even wider range of services, including cloud migration, software development, and advanced data analytics.

Specialized IT Consultants

For businesses with highly specific or complex IT challenges, engaging a specialized IT consultant might be a better approach than a general MSP.

• Deep Expertise: Consultants bring profound knowledge in niche areas like specific cybersecurity threats, complex data architecture, or regulatory compliance.
• Project-Based Focus: Ideal for one-off projects or strategic planning rather than ongoing managed services.
• Vendor Neutrality: Often provide unbiased advice, as their revenue isn’t tied to specific hardware or software sales.

Ultimately, the choice of an IT service provider, whether Orbital10 or an alternative, depends on a detailed assessment of your organization’s unique requirements, risk appetite, and strategic objectives.

How to Engage with Orbital10 Post-Pclogix.co.uk Acquisition

Since Pclogix.co.uk now redirects to Orbital10, any direct engagement or inquiry for services that were once provided by PC Logix should be directed to Orbital10. Their website provides clear channels for communication.

Contacting Sales and Support

Orbital10’s website clearly lists contact information for sales and support, indicating a structured approach to client interaction.

• Email Channels: They provide specific email addresses for support [email protected] and sales [email protected]. Using these dedicated channels ensures your inquiry reaches the correct department.
• Telephone Numbers: A central telephone number T. 0330 383 0336 is listed for both support and sales inquiries, offering immediate contact.
• Online Forms: The website also features “Contact Us” forms, which are convenient for general inquiries or to request a callback. There’s also a specific form for “Mergers & Acquisitions Enquiries,” if relevant.

Subscribing to Updates and News

For those interested in staying informed about Orbital10’s insights and industry trends, signing up for their updates is an option. Manorhousebeds.co.uk Reviews

• Newsletter Sign-up: The “Keep in Touch” section allows users to sign up for “regular tech updates, tips and offers.” This can be valuable for businesses wanting to stay ahead of the curve on cybersecurity threats and IT best practices.
• “The O Blog”: Their blog, featuring articles like “Beware of the ‘Free’ Trap” and “Can Automation Finally Free You from Spreadsheet Frustration?”, provides insights into their expertise and proactive approach to IT challenges. Regularly checking this blog can offer valuable, free advice.

Understanding Policies and Terms

Before engaging any service provider, it’s prudent to review their public policies.

• Terms & Conditions: Familiarizing yourself with their terms of service is essential to understand the contractual obligations and limitations.
• Privacy Policy: Reviewing the privacy policy will inform you about how your data and business information will be handled and protected. This is particularly important for an IT and cybersecurity company.
• Social Responsibility & Modern Slavery Statements: These documents offer insights into their corporate governance and ethical commitments, which can be important for businesses prioritizing responsible partnerships.

By utilizing these direct engagement channels and understanding the available information on Orbital10’s website, businesses can effectively explore their services and determine if they are the right IT partner.

Understanding the Customer Service and Support Framework of Orbital10

A critical component of any managed service provider MSP review is the quality and structure of their customer service and support.

Orbital10, having acquired multiple IT companies including PC Logix, likely operates a consolidated support system.

Tiered Support System

The mention of “1st, 2nd, and 3rd line support” indicates a structured, multi-tiered approach to handling client inquiries and technical issues.

• 1st Line Support Helpdesk: This is typically the first point of contact for clients, handling basic queries, troubleshooting common issues, and logging tickets. The goal here is quick resolution for straightforward problems. They aim for rapid response times, often within minutes for critical issues. Data from industry benchmarks suggest average initial response times for MSPs range from 5 to 15 minutes.
• 2nd Line Support Technical Specialists: If a problem cannot be resolved by 1st line support, it escalates to 2nd line. These technicians have more in-depth knowledge and can handle more complex technical issues, software configurations, and system diagnostics.
• 3rd Line Support Expert Engineers/Architects: For highly complex or critical issues, the problem escalates to 3rd line. This tier typically involves senior engineers, architects, or specialized consultants who can diagnose and resolve intricate network problems, server failures, or advanced cybersecurity incidents. Their expertise is often brought in for root cause analysis and strategic solutions.

Remote Support Capabilities

Orbital10 explicitly mentions “Remote Support” on its homepage, which is a standard and crucial offering for modern IT service providers.

• Efficiency and Speed: Remote support allows technicians to access and diagnose issues on client systems from their own location, significantly reducing resolution times compared to on-site visits. This is particularly beneficial for software-related problems or network configurations.
• Cost-Effectiveness: It reduces travel costs for both the client and the provider, making IT support more efficient and often more affordable.
• Global Reach: While Orbital10 is UK-focused, remote capabilities enable them to support clients anywhere, as long as an internet connection is available. 95% of IT support issues are now resolvable remotely, according to a 2023 survey by ConnectWise, highlighting its prevalence.

Communication Protocols

Effective communication is paramount in IT support.

While not explicitly detailed, a professional MSP would typically have established protocols.

• Ticketing System: A robust ticketing system allows clients to log issues, track their progress, and receive updates. This ensures transparency and accountability.
• Regular Updates: For ongoing issues, clients should expect regular updates on the status of their tickets, even if there’s no immediate resolution.
• Dedicated Account Managers: For larger clients, a dedicated account manager often serves as a single point of contact for strategic discussions, service reviews, and escalation management.

Emergency Response

For critical IT incidents like system outages or cyberattacks, an MSP’s emergency response plan is vital.

• 24/7 Availability: Many MSPs offer 24/7 emergency support, especially for critical infrastructure. While not explicitly stated on the homepage, it’s a key question to ask during inquiries.
• Disaster Recovery Planning: Beyond just fixing immediate issues, a comprehensive MSP should assist with disaster recovery planning to minimize the impact of future incidents.

By offering tiered support and leveraging remote capabilities, Orbital10 appears to be structured to provide efficient and comprehensive IT assistance, integrating the former capabilities of PC Logix into a cohesive system. Hbr.org Reviews

The Blog and Content Strategy of Orbital10 Indicative of Expertise

The “Tech Updates, News & Features” section, or “The O Blog,” on Orbital10’s website offers valuable insights into their areas of expertise, their understanding of current IT challenges, and their commitment to client education.

This content strategy serves as a soft review of their knowledge base.

Addressing Current Cyber Threats

Several blog posts directly address contemporary cybersecurity concerns, demonstrating their awareness and proactive stance.

• Ransomware Warnings: The article “Beware of the ‘Free’ Trap: How File Conversion Tools Could Be a Backdoor for Ransomware” is highly relevant, as ransomware attacks continue to be a significant threat to businesses. In 2023, the global average cost of a ransomware attack, including downtime, was estimated to be $1.85 million, underscoring the importance of such warnings.
• Human Element in Security: “Overconfidence at Work: The Hidden Cyber Security Threat Lurking in Your Team” highlights the critical human factor in cybersecurity. By focusing on employee awareness and training, they acknowledge that technology alone isn’t enough to prevent breaches. This aligns with industry trends where social engineering accounts for over 70% of successful breaches.

Productivity and Efficiency Focus

Beyond security, the blog also touches on topics aimed at improving business productivity through technology.

• Microsoft Teams Updates: Discussing “A Small Update to Microsoft Teams That Makes Meetings Run Smoother” shows they stay current with popular business tools and how small changes can yield significant efficiency gains.
• Automation for Business: The article “Can Automation Finally Free You from Spreadsheet Frustration?” directly addresses common business pain points and suggests technological solutions like automation, which can lead to substantial time savings. Businesses adopting automation report an average 30% increase in productivity, according to recent industry surveys.

Educational Approach

The tone of the blog posts is generally educational, aiming to inform and empower business users.

• Clear Language: The articles are written in an accessible style, avoiding excessive technical jargon, which makes them understandable to a broader business audience.
• Actionable Advice: Each post typically concludes with practical advice or steps businesses can take to protect themselves or improve their operations. For instance, the ransomware article offers tips on how to protect a business.

Content as a Reflection of Service Philosophy

The blog’s content implicitly reflects Orbital10’s service philosophy:

• Proactive Prevention: By alerting readers to potential threats, they position themselves as a proactive partner in risk management.
• Client Empowerment: Providing valuable information helps clients make informed decisions about their IT strategies.
• Industry Leadership: Regularly publishing insightful content helps establish them as thought leaders in the IT and cybersecurity space.

The blog thus serves not only as a source of information but also as a testament to Orbital10’s expertise and commitment to supporting businesses through their technological journey, incorporating the knowledge base from acquisitions like PC Logix.

Frequently Asked Questions

What happened to Pclogix.co.uk?

Pclogix.co.uk was acquired by Orbital10 Ltd in 2021 and now redirects to Orbital10.co.uk.

All services previously offered by PC Logix are now integrated into Orbital10’s broader IT support and cybersecurity portfolio.

Who is Orbital10?

Orbital10 Ltd is a Managed Service Provider MSP based in the UK, specializing in IT support, cybersecurity, and digital marketing services. Cocktailbox.com Reviews

They have grown through strategic acquisitions of various IT and marketing companies.

What services does Orbital10 offer?

Orbinal10 offers comprehensive IT support, advanced cybersecurity solutions, Apple Mac technical support, printer maintenance and repairs, and integrated digital marketing strategies.

Where are Orbital10’s offices located?

The website indicates Orbital10 has offices in various UK locations, including those gained through acquisitions like Hereford from PC Logix and Think Rethink, Walsall from Geek Guru, Bristol from Tantra, and Yeovil from MCS Computer Support.

How can I contact Orbital10 for IT support?

You can contact Orbital10 for support via email at [email protected] or by telephone at 0330 383 0336.

How can I contact Orbital10 for sales inquiries?

For sales inquiries, you can email [email protected] or call 0330 383 0336. They also have an online “Contact Us” form.

Does Orbital10 offer remote IT support?

Yes, Orbital10 explicitly mentions providing remote support, which is a common and efficient way to resolve many IT issues without an on-site visit.

What kind of cybersecurity services does Orbital10 provide?

Orbital10 provides a range of cybersecurity services, including threat detection and prevention, data protection, and potentially cybersecurity awareness training for employees, as indicated by their blog content.

Does Orbital10 specialize in Apple Mac support?

Yes, through their acquisition of Tantra Apple Mac in 2021, Orbital10 extended its portfolio to include specialized support for business Mac users.

Does Orbital10 handle printer repairs and supplies?

Yes, following the acquisition of Think Rethink in 2021, Orbital10 offers maintenance and repair services for business printers, as well as printer cartridges and toners.

What is Orbital10’s approach to company development?

Orbital10’s approach involves continual building of services and expertise through strategic mergers and acquisitions, aiming to expand capabilities, geographical coverage, and service diversification. Vacationxpert.co.uk Reviews

What is “The O Blog” on Orbital10’s website?

“The O Blog” is Orbital10’s platform for tech updates, news, and features.

It provides insights into cybersecurity threats, productivity tips, and other relevant IT topics for businesses.

What kind of content can I find on “The O Blog”?

You can find articles discussing cybersecurity threats like ransomware, tips for using popular business software like Microsoft Teams, and discussions on improving business efficiency through automation.

Does Orbital10 offer services beyond IT and cybersecurity?

Yes, through the acquisition of a prominent digital + direct marketing company, Orbital10 also integrates marketing strategies, allowing clients to streamline IT infrastructure management with cutting-edge marketing.

How does Orbital10 ensure client satisfaction?

While specific guarantees aren’t detailed on the homepage, their focus on “unified service experience,” proactive problem-solving, and continuous development suggests a commitment to client satisfaction.

Direct client references or detailed SLAs would provide further insight.

What certifications does Orbital10 hold?

Orbital10 states they have “leading certifications and expertise,” implying that their team holds relevant industry certifications in IT and cybersecurity.

Specific certifications would need to be inquired about directly.

Can I request a merger or acquisition with Orbital10?

Yes, Orbital10 has a dedicated section for “Mergers & Acquisitions Enquiries” and provides a form to complete if you wish to discuss potential mergers or acquisitions.

How does Orbital10 address employee cybersecurity awareness?

Their blog post “Overconfidence at Work: The Hidden Cyber Security Threat Lurking in Your Team” indicates an awareness of the human element in cybersecurity, suggesting they may offer or recommend solutions for employee training and awareness. Autotranz.ie Reviews

Is Orbital10 suitable for small businesses?

While the website doesn’t specify client size, as a Managed Service Provider MSP with comprehensive services, Orbital10 likely caters to small to medium-sized businesses that require outsourced IT and cybersecurity expertise.

How can I stay updated with Orbital10’s latest tech news and offers?

You can sign up for their newsletter in the “Keep in Touch” section of their website to receive regular tech updates, tips, and offers directly to your inbox.