Based on checking the website, Pacifica.co.uk appears to be a well-established and nationwide domestic appliance repair company in the UK.

They focus on providing prompt, reliable, and guaranteed repair services for a wide range of household appliances, emphasizing customer convenience through engineer tracking and flexible payment options.

The site highlights their commitment to sustainability by promoting repair over replacement, and they back their services with a “Pacifica Promise” that includes highly-trained, CRB-checked engineers and a 60-day guarantee on single repairs, or a 12-month guarantee with their monthly cover plan.

Their focus on transparent pricing, engineer communication, and a commitment to customer service seems to be central to their business model, aiming to instill confidence and peace of mind for those facing appliance breakdowns.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Navigating Pacifica.co.uk: A User Experience Deep Dive

When you hit Pacifica.co.uk, the first thing you notice is a clear call to action: “BOOK A NEW REPAIR” prominently displayed with a phone number. This immediately signals their core service. The site aims for simplicity and directness, which is crucial for a service often sought out during a stressful appliance breakdown.

Initial Impressions and Accessibility

Clean Layout: The design is straightforward, with a clean layout that isn’t cluttered. This makes it easy to find what you’re looking for without unnecessary distractions.
Prominent Contact Information: Phone numbers are front and center, indicating a preference for direct communication, though online booking is also available. This caters to different user preferences.
Mobile Responsiveness: While not explicitly tested, a modern website like this would typically be optimized for mobile, which is essential given that many users might be searching for emergency repairs on their phones.

The Booking Process: A Step-by-Step Breakdown

Pacifica.co.uk aims to make the booking process as smooth as possible.

They break it down into digestible steps, which can significantly reduce user anxiety.

Online Booking or Call: Users have the option to book online or call their experienced team. This dual approach provides flexibility.
Date and Timeslot Selection: The website promises users can “Know the day and time we will be arriving.” This level of scheduling precision is a massive benefit, eliminating the dreaded “wait in all day” scenario.
Job Information Access: Users can access all job information via the website, which includes the ability to reschedule and upload videos. This self-service portal is a significant convenience.
Pre-Arrival Fault Assessment: The ability to “Provide us with videos or pictures of the fault to help us before we arrive” is a smart move. It can facilitate a “first-time fix,” saving both the customer and the engineer time and potential revisits.

Understanding the “Pacifica Promise”: What Sets Them Apart?

Pacifica touts its “Pacifica Promise” as a cornerstone of its service. This isn’t just marketing fluff.

It outlines specific commitments designed to build trust and assure customers they are “in safe hands.”

High-Quality Local Engineers

Training and Vetting: Pacifica emphasizes that their engineers are “fully trained and CRB checked.” The CRB now DBS check is a critical point, ensuring a level of trust and safety when someone is entering your home.
Nationwide Network: With “over 240 engineers around the UK,” they suggest broad coverage, meaning they can likely serve a wide geographical area, minimizing wait times for appointments.
Direct Engineer Communication: A standout feature is the promise to “give you the engineer’s name and mobile who will then communicate directly with you.” This personal touch can make a big difference in customer satisfaction, fostering direct communication and accountability.

Work Guarantees and Peace of Mind

60-Day Guarantee: For single repairs, all work is “guaranteed for 60 days after repair completion.” This provides a reasonable window for customers to ensure the repair is successful and lasting.
12-Month Guarantee with Monthly Cover: For those opting for the monthly appliance cover, the guarantee extends to “1 year.” This offers extended peace of mind, especially for older appliances or those prone to issues.
Insurance and DBS Checks: The website states, “All our work is fully guaranteed and insured, and our team is fully trained and DBS checked for your complete peace of mind.” This trifecta of guarantees, insurance, and vetting reinforces their commitment to a professional and trustworthy service.

Engineer Tracking and Time Management

Three-Hour Appointment Window: Moving away from the all-day wait, Pacifica offers a “three-hour appointment time.” This is a significant improvement for busy individuals.
Real-time Tracking: The ability to “track your engineer on the day of the appointment” is a modern convenience that puts the customer in control, allowing them to plan their day more effectively. This transparency builds trust and reduces frustration.

Pricing Models and Financial Flexibility

Cost is always a primary concern when it comes to appliance repairs.

Pacifica.co.uk addresses this head-on by offering transparent pricing options and flexible payment plans.

Single Repair Pricing

Starting From £89.99: This upfront disclosure of a starting price is helpful for customers to gauge the potential cost. It covers “all works guaranteed for 60 days after repair completion.”
Fixed Price Labor: They promise “fixed price labor,” which helps to avoid unexpected escalating costs once the engineer is on site. This transparency is a strong positive.

Monthly Appliance Protection

£12/Month for 12 Months: This option provides “Longer cover for the whole appliance” and spreads the cost of repair, with a “guaranteed for 1 year.” This is essentially an insurance-like product for your appliance.
Multi-Appliance Discounts: They offer a “30% discount for six months when you cover three appliances,” enticing users to protect multiple household items.
Excess Option: Customers can “Opt for a a £30 excess per claim and pay a lower monthly premium,” which is a common feature in insurance models, allowing for further customization of cost versus coverage.
Examples of Monthly Costs: Providing examples like “Washing machine from £4.22 per month,” “Fridge Freezer from £3.73 per month,” and “Oven from £3.85 per month” helps customers quickly understand the potential financial commitment for specific appliances.

Pacifica’s Commitment to Sustainability

Beyond just fixing appliances, Pacifica highlights an environmental benefit to their services.

This aligns with a growing consumer demand for eco-conscious businesses.

Repair vs. Replacement: An Eco-Friendly Stance

Reducing Waste: Pacifica explicitly states, “Repairing an appliance with Pacifica is far more environmentally friendly than replacing it.” This positions their service not just as a convenience but also as a responsible choice.
Extending Appliance Lifespan: By facilitating repairs, they contribute to extending the usable life of domestic appliances, thereby reducing the amount of electronic waste sent to landfills. This messaging resonates with environmentally conscious consumers.
Circular Economy Contribution: Their business model directly supports the principles of a circular economy, where resources are kept in use for as long as possible, extracting maximum value from them while in use, then recovering and regenerating products and materials at the end of service life.

Nationwide Coverage and Appliance Expertise

Pacifica’s broad operational reach and extensive knowledge base are key selling points, ensuring they can cater to a wide array of customers and appliance issues. Cartridgesave.co.uk Reviews

Extensive Service Area

“Nationwide Appliance Repair Company”: This bold claim suggests they have engineers and infrastructure to cover the entirety of the UK, which is a significant advantage for a repair service.
Local Engineers: Despite being nationwide, they emphasize “fully qualified engineer local to your area,” implying quicker response times and potentially better familiarity with regional nuances.

Wide Range of Appliances Repaired

Common Appliances: They explicitly list “Washing Machines,” “Fridges,” and “Cookers” as examples of appliances they repair. These are common household essentials, highlighting their primary service focus.
“And much more!”: This phrase suggests their expertise isn’t limited to the listed items, implying a broader capability to handle various domestic appliances, which can be reassuring for customers with less common issues.
Installation Services: Beyond repair, they also mention “install a wide range of domestic appliances,” indicating a comprehensive service offering.

Trust and Accreditations: Building Confidence

For a service company that enters customers’ homes, trust is paramount.

Pacifica.co.uk leverages various accreditations and customer-focused guarantees to build this confidence.

Industry Certifications and Approvals

Gas Safe Registered: This is a crucial certification for anyone working with gas appliances, ensuring safety and compliance.
Atlas Certification: While the specific context of this certification isn’t detailed on the homepage, it suggests adherence to certain industry standards.
Safe Contractor Approved: This accreditation indicates that Pacifica meets specific health and safety standards, which is important for both their engineers and customers.
Achilles UVDB Audited: Achilles UVDB is a pre-qualification system for suppliers to the UK utility industry. Being audited suggests a robust quality and risk management system, particularly relevant for a service company.
Accredited Contractor: This general term implies they have met specific criteria set by an accrediting body, usually related to quality, professionalism, or safety.

Customer-Centric Code of Conduct

“Code of conduct that is strictly adhered to”: While the specifics of the code aren’t detailed, the mention of it suggests a commitment to professional behavior, ethical practices, and consistent service delivery from their engineers. This is a foundational element for a trustworthy service.

Customer Support and Communication Channels

Effective customer support and clear communication are vital for a service-based business, especially when dealing with appliance breakdowns, which can be urgent and stressful.

Multiple Contact Points

Phone 0333 091 40 40: The primary contact number is prominently displayed, indicating a direct line for immediate assistance and booking.
Online Contact: The option to “contact us online” provides an alternative for those who prefer digital communication, such as email or web forms.
Direct Engineer Communication: As mentioned earlier, the unique feature of providing the engineer’s name and mobile number allows for direct communication, streamlining updates and coordination on the day of the appointment. This is a proactive step to reduce customer anxiety.

Transparency and Proactive Updates

Access to Job Information: The ability to “Access all job information via the website” empowers customers with control and transparency over their repair status, scheduling, and any details shared.
Upload Videos/Pictures: This feature, though mentioned as part of the booking process, also serves as a communication tool. It allows customers to proactively provide details to the engineer, potentially leading to a more efficient and successful first visit.

Frequently Asked Questions

What is Pacifica.co.uk?

Pacifica.co.uk is a UK-based nationwide domestic appliance repair company that offers services for a wide range of household appliances, including washing machines, fridges, cookers, and more.

How do I book an appliance repair with Pacifica.co.uk?

You can book an appliance repair with Pacifica.co.uk either online through their website or by calling their customer service team at 0333 091 40 40.

What types of appliances does Pacifica.co.uk repair?

Pacifica.co.uk repairs a wide variety of domestic appliances, including but not limited to washing machines, fridges, cookers, and many other common household appliances.

Are Pacifica.co.uk engineers qualified?

Yes, Pacifica.co.uk states that their engineers are fully trained, CRB now DBS checked, and hold relevant certifications like Gas Safe Registered where applicable.

Can I track my engineer on the day of the repair?

Yes, Pacifica.co.uk offers an engineer tracking service that provides a three-hour appointment window and allows you to track your engineer on the day of the appointment.

What is the “Pacifica Promise”?

The “Pacifica Promise” highlights their commitment to high-quality local engineers, guaranteed work, engineer tracking, and a focus on sustainability by promoting appliance repair.

How long is the guarantee on a single repair from Pacifica.co.uk?

For a single appliance repair, Pacifica.co.uk guarantees all work for 60 days after completion. Sevenyays.com Reviews

What is the monthly appliance protection plan offered by Pacifica.co.uk?

Pacifica.co.uk offers a monthly appliance protection plan, starting from £12 per month for 12 months, which provides longer cover for the whole appliance and a 1-year guarantee.

Can I get a discount for covering multiple appliances with Pacifica.co.uk?

Yes, Pacifica.co.uk offers a 30% discount for six months when you cover three or more appliances under their protection plan.

What are the payment options for repairs?

Pacifica.co.uk offers a pay-once option for single repairs and flexible monthly payment plans for their appliance protection cover.

Does Pacifica.co.uk offer fixed-price labor?

Yes, Pacifica.co.uk states that they offer fixed-price labor for their repair services.

Can I reschedule my appointment online?

Yes, you can access all job information via the Pacifica.co.uk website, where you can also reschedule appointments.

Can I upload videos or pictures of the fault before the engineer arrives?

Yes, Pacifica.co.uk encourages customers to provide videos or pictures of the fault to help their engineers before arrival, potentially supporting a first-time fix.

Is Pacifica.co.uk committed to sustainability?

Yes, Pacifica.co.uk highlights its commitment to sustainability by emphasizing that repairing an appliance is far more environmentally friendly than replacing it.

Does Pacifica.co.uk offer installation services in addition to repairs?

Yes, in addition to repairs, Pacifica.co.uk states that their team can also install a wide range of domestic appliances.

What accreditations does Pacifica.co.uk have?

Pacifica.co.uk displays several accreditations including Gas Safe Registered, Atlas Certification, Safe Contractor Approved, Achilles UVDB Audited, Accredited Contractor, and Cyber Essentials.

How does Pacifica.co.uk ensure customer safety?

Pacifica.co.uk ensures customer safety through DBS formerly CRB checked engineers, being Gas Safe Registered, and holding accreditations like Safe Contractor Approved. Naqdi.com Reviews

Will I know the engineer’s name before they arrive?

Yes, Pacifica.co.uk states that they will provide you with the engineer’s name and mobile number, allowing for direct communication.

What if my appliance breaks down again within the guarantee period?

If your appliance breaks down with the same fault within the guaranteed period 60 days for single repair, 1 year for monthly cover, the work should be covered under Pacifica.co.uk’s guarantee.

Does Pacifica.co.uk operate nationwide?

Yes, Pacifica.co.uk is a nationwide appliance repair company, with over 240 engineers around the UK.

Pacifica.co.uk Reviews