Based on checking the website, Ozroofracks.com.au appears to be a legitimate online retailer specializing in high roof rack legs and gutter mount accessories primarily for Japanese import vehicles, with a focus on vans, buses, campervans, and motorhomes.

The site presents a clear product range, detailed specifications, and transparent policies regarding shipping, returns, and warranty, suggesting a credible operation.

They’ve been on the market for a few years, indicating a sustained presence, and claim to have reached customers in numerous countries beyond their main Australian market, including New Zealand, the United States, and Germany, which lends some weight to their global reach.

The business explicitly states adherence to Australian consumer law and provides concrete data points, such as product load rates e.g., 45kg for 41CM brackets, 50kg for 44CM brackets and material specifications e.g., Q235 steel, 3mm carbon steel, AL5052 aluminium, which is exactly what a savvy consumer looks for when evaluating durability and performance.

They emphasize the strength and finish of their brackets, particularly the 41CM and 44CM options, noting they are “stamped in one piece” for maximum strength.

For anyone looking to expand their vehicle’s carrying capacity, especially for Japanese grey imports with low gutters, Ozroofracks.com.au offers a tailored solution with specific product dimensions e.g., 11CM, 19CM, 41CM, 44CM heights designed to clear the roof and accommodate various setups.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Understanding Ozroofracks: What They Offer

Ozroofracks.com.au is highly specialized, focusing on a niche market: high roof rack legs and gutter mount accessories specifically designed for Japanese import vehicles.

Think vans, buses, campervans, motorhomes, and even ex-rescue vehicles. This isn’t your generic auto parts store.

They’re drilling down into the specific needs of vehicles often overlooked by mainstream rack manufacturers.

Core Product Lines

Their product catalog, while focused, covers essential components for expanding vehicle carrying capacity. They offer:

High Roof Rack Legs and Gutter Mount Brackets: These are their flagship items, available in various heights like 11CM, 19CM, 41CM, and 44CM. The 41CM and 44CM options are highlighted for their robust design, stating they are “stamped in one piece” from 3mm carbon steel and powder-coated black.
- OZ41Multislots: These 16.14″ 41cm brackets are made from Q235 steel, weigh 1.5kg per bracket, and boast a 45kg load rate. They’re specifically recommended for vehicles like Coaster/Rosa/Fuso.
- OZ44Multislots: At 17.32″ 44cm height, these are slightly taller, weighing 1.7kg per bracket with a 50kg load rate. They’re designed for Hiace/Homy/Caravan models.
Accessory Brackets: Smaller brackets like the OZ19 designed for bigger accessories and OZ11 for lightweight accessories cater to specific mounting needs for awnings or other gear.
Aluminium Roof Crossbars: They offer OZ190 190CM length and OZ4040 140CM length crossbars made from black anodized aluminium extrusion, essential for creating a complete roof rack system.
Tradesman Roof Platform OZ310 and Roof Rack Ladder OZ179: For a more comprehensive solution, these larger items provide significant utility.
Bolts and Hardware: They also sell specific components like OZ16 T-Bolts and M8 x 1.25p Metric Coarse Stainless A2-70 G304 Socket Head Cap Screws.

Target Audience

The primary audience for Ozroofracks.com.au is owners of Japanese grey import vehicles, especially those with “low gutters” or “hightop vans” that struggle to accommodate standard gutter-mount racks.

Their products are explicitly designed to provide the necessary clearance.

This niche focus is a strength, as it indicates a deep understanding of specific vehicle types and their associated challenges.

Quality and Material Specifications: A Deep Dive

When you’re strapping hundreds of kilograms to the roof of your vehicle, you don’t mess around with flimsy materials.

Ozroofracks puts a fair bit of information out there about what their gear is made of, and that’s a good sign.

It speaks to a commitment to durability and, frankly, safety. Grahamrusselldrums.com Reviews

Bracket Construction

Their flagship high roof rack legs and gutter mount brackets are touted as being “stamped in one piece,” which is a manufacturing technique that generally translates to higher strength and fewer weak points compared to welded assemblies.

Material: Primarily 3mm carbon steel, which is a robust choice for load-bearing applications. They also mention Q235 steel for their 41CM and 44CM brackets, a common structural steel known for good weldability and strength. For some upcoming products, they even list AL5052 Aluminium and SUS304 Stainless Steel, indicating a diversification in materials based on specific application needs.
Coating: All their steel components are “black powder-coated.” Powder coating isn’t just for looks. it provides a durable, corrosion-resistant finish that stands up to the elements, crucial for outdoor equipment.
Weight: The 41CM brackets weigh 1.5kg/bracket, and the 44CM brackets are 1.7kg/bracket. This gives you a tangible sense of the material density and robustness.

Load Ratings

This is where the rubber meets the road or the gear meets the roof. Ozroofracks provides specific load ratings for their key products:

41CM Brackets OZ41Multislots: Rated for 45kg load per bracket.
44CM Brackets OZ44Multislots: Rated for 50kg load per bracket.

It’s important to note that these are per-bracket ratings.

When calculating your total vehicle load capacity, you’d multiply this by the number of brackets used and then consider your vehicle’s maximum roof load limit which is usually lower than the theoretical sum of the rack’s capacity. They explicitly state their brackets are “capable of carrying well in excess of your vehicles load limit,” which is a bold claim, but it implies the brackets themselves are over-engineered.

Crossbar Materials

Their crossbars are also built for resilience:

OZ190 Crossbars: Made from aluminium, which offers a good balance of strength and light weight, reducing the overall impact on your vehicle’s payload capacity.
OZ4040 Crossbars: Specifically mentioned as “Black Anodized Aluminium Extrusion.” Anodization is a process that creates a protective oxide layer on the aluminium, significantly improving corrosion resistance and wear properties.

Conclusion on Quality

Based on the stated material specifications and manufacturing processes, Ozroofracks appears to prioritize durability and strength.

The use of carbon steel, Q235 steel, and anodized aluminium, coupled with powder coating, suggests their products are designed to withstand significant loads and harsh environmental conditions.

For the price points, the material quality seems to be in line with what one would expect for specialized load-carrying equipment.

Pricing Structure and Value Proposition

Navigating the pricing for specialized vehicle accessories can sometimes feel like a treasure hunt, but Ozroofracks.com.au seems to lay out their costs fairly transparently, with a few key considerations.

Product Pricing Breakdown

Their pricing model appears to be quantity-based for many items, which is common for bulk components like brackets and crossbars. You’ll see pricing listed for: Pash-classics.com Reviews

Brackets: For instance, OZ41Multislots and OZ44Multislots brackets are offered in sets of 4, 6, 8, 10, and 12, with the price increasing proportionally.
- 4x Brackets OZ41Multislots: $376 + 10% GST $37.6
- 12x Brackets OZ41Multislots: $1128 + 10% GST $112.8
Crossbars: Similarly, OZ190 and OZ4040 crossbars come in sets of 2, 3, 4, 6, and 8.
Accessory Brackets: OZ19 and OZ11 awning mounts also have multi-unit pricing.
Larger Items: Products like the OZ310 Tradesman Roof Platform $1645 + 10% GST and OZ179 Roof Rack Ladder $549 + 10% GST are priced individually or as part of a “Kit Deal.”
- “The Kit Deal”: Priced at $2946 + 10% GST, this bundle includes a Tradesman Roof Platform, a Ladder, 8 brackets either OZ41 or OZ44, and 18 T-bolts. This represents a comprehensive package for someone looking to outfit their vehicle entirely.

Transparency on Taxes and Fees

GST: All prices within Australia exclude GST, which is then added at a rate of 10%. This is clearly stated, for example: “$376 + 10% GST $37.6”.
International Taxes/Duties: They explicitly state that GST is “not applicable on overseas exports” but that “any duties and/or import taxes outside Australia not included.” This is crucial for international buyers, as these additional costs can significantly impact the final price.
Afterpay Fee: If you choose Afterpay, there’s a processing fee of 6% + $30 excluding GST per order. This is a significant charge and something to factor in if you plan to use this payment method.
Third-Party Platform Fees: They warn that purchasing through eBay, Etsy, Amazon, or other marketplaces “might increase the price of the product between +13.4% and +38%.” This strongly incentivizes buying directly from their website to get the best pricing.

Price Adjustment Clause

Ozroofracks includes a standard clause that “all our product prices are subject to change without any other notice and are not guaranteed, as they’re impacted by supply and demand issues.” While this is common practice, it means the listed prices are snapshots and could fluctuate.

$Ozroofracks.com.au Reviews 1 by Partners$

Value Proposition

The value proposition seems to be rooted in:

Specialization: Providing specific solutions for Japanese import high-roof vehicles, a market that often struggles with off-the-shelf options. This niche focus means their products are designed to fit properly and perform optimally for these vehicles.
Robust Construction: As discussed, the use of heavy-duty materials like 3mm carbon steel and anodized aluminium, along with high load ratings, suggests a focus on longevity and performance.
Comprehensive Solutions: Offering not just brackets but also crossbars, platforms, and ladders means customers can build a complete system from a single supplier.
Australian Compliance: Adherence to Australian Consumer Law ACL and ACCC guidelines provides a level of consumer protection for Australian buyers.

For consumers with the specific vehicle types Ozroofracks caters to, the value of getting a purpose-built, durable solution could outweigh the potentially higher cost compared to generic alternatives.

The transparent breakdown of taxes and additional fees, while they add to the cost, allows customers to make informed decisions upfront.

Shipping, Delivery, and International Reach

Getting your gear from point A to point B, especially when it’s bulky roof rack components, is a big deal.

Ozroofracks outlines their shipping and delivery policies pretty clearly, which is a relief. No one likes hidden fees or ambiguous timelines.

Domestic Shipping Australia

Carriers: They primarily use AUPost, FastCourier, and Shippit. These are well-known logistics providers in Australia, suggesting reliable service.
Transit Time: Expect 1-8 business days for transit within Australia. This is a fairly standard range, depending on your location relative to their New South Wales warehouse.
Signature Required: All shipments “require signature upon delivery.” This is a good security measure, ensuring your package doesn’t just get left on a doorstep.
“SAFE PLACE” Responsibility: The customer is responsible for providing a “SAFE PLACE for deliveries.” This means if no one is home, you need to have a secure spot for the courier to leave the package.
Proof of Postage & Extra Cover: Since October 1, 2023, “Proof of postage, signature +$2.95 on delivery and extra cover for the order value are automatically required.” The extra cover is particularly reassuring for high-value items, offering insurance against loss or damage during transit.
Bulky Items: Be aware that “Bulky items require special delivery conditions as FastCourier T&C: ‘Call On Approach’ is not provided so customer has the responsibility to cover fees/charges on additional expenses like fuel and time for the second attempt.” If you’re ordering something large, make sure you’re available for delivery, or you might incur extra charges.

International Shipping

Ozroofracks has a decent global footprint, indicating they’ve got some experience with international logistics.

Countries Reached: They explicitly state exports to New Zealand, United States of America, Spain, Canada, Japan, Germany, United Kingdom, Brazil, Pakistan, Norway, and Netherlands in the last two years. This is a wide reach for a specialized product.
International Carriers: They utilize AUPost Standard International Parcel max. 20kgs, TransDirect, and DHL. DHL, in particular, is a premium international courier known for speed and reliability.
Transit Time: International transit times are quoted as 6 to 27 business days. This is a broad range, understandable given the varying distances and customs processes involved.
Duties, Fees, and Taxes: A critical point for international buyers: “Any duties and/or import taxes outside Australia not included.” This means you, as the buyer, are responsible for any customs duties, import taxes, or brokerage fees levied by your country. This can add a significant cost to your order, so always check your local regulations.

Order Processing & Cut-off Times

Processing Time: Orders are processed within 1-2 business days. This is quite efficient.
Order Cut-off Time: The cut-off time for same-day processing is 5pm presumably Australian Eastern Standard Time, given their NSW location.

Click & Collect Option

For local customers in Australia, specifically around Tuggerawong, NSW:

Availability: “Buy Online, Pick-Up from Warehouse.”
Hours: Pick-up is available Monday-Friday, 8am-5pm.
Proof of Identity: “Ozroofracks reserves the right to ask for a proof of identity for any pick-up order so please bring a valid ID like driving license, passport, Photo ID.” This is a standard security measure.
Your Courier Choice: You can also “organise your own Courier after payment.” They can print labels and attend parcel pickups, which is a nice option for those who prefer to use a specific freight forwarder.

Overall, their shipping policies are quite thorough. Pcsalesonline.com Reviews

The automatic inclusion of signature and extra cover for deliveries is a plus, though the customer’s responsibility for a “SAFE PLACE” and potential re-delivery fees for bulky items are important caveats.

For international buyers, the clear disclosure about not including import duties is crucial for budgeting.

Warranty, Returns, and Customer Service

Understanding a company’s policies on warranty, returns, and how to get help is crucial for building trust and ensuring a smooth purchasing experience.

Ozroofracks provides detailed information in these areas.

Warranty Policy

Ozroofracks offers a “Limited lifetime warranty excludes coatings of 1-Year from the purchase date as per invoice” on their brackets. This might seem a bit contradictory “limited lifetime” versus “1-Year”, but it’s common for structural components to have a longer structural warranty while wear-and-tear items or coatings have shorter periods.

Key Detail: The warranty specifically excludes coatings, which is typical as coatings can degrade over time due to environmental exposure and use.
Proof of Purchase: To claim a warranty, a valid proof of purchase is always required.
Geographic Limitation: Importantly, their products are “not insured in USA or Canada.” This means that while they ship to these countries, the warranty might not cover product insurance in transit or for certain claims once installed there. This is a significant point for buyers in those regions to note.
Disclaimer Statement: They mention checking “warranty exclusions and our disclaimer statement” which suggests further fine print. Always a good idea to review these.

Return Policy

Their return policy is quite specific and has some important conditions:

Approval Required: “Any return must be approved by the Company without exception.” This means you can’t just send something back. you need to initiate contact first.
Condition of Product: Products must be “unused, in original packaging and in saleable condition.” This is standard for most retailers.
Return Window: Returns are accepted for “30 days from date on your purchase receipt.”
Change of Mind: “Change of mind is not a valid reason for return.” This is a critical point. If you order the wrong size or decide you don’t need it, you likely won’t be able to return it unless there’s a fault with the product.
Return Shipping: “Customer provides return shipping in any case.” This means you’re on the hook for the cost of sending the item back.
Restocking Fee: A “10% restocking fee apply.” This further reduces the refund amount.
Refund Method: Refunds are processed “on the same method as payment.”
Shipment Insurance: They state, “All our shipments are insured with an Extra Cover AUPost terms.” This covers damage during initial delivery to you.

Replacements

For replacements, they require “a valid proof of purchase of the related product” to “avoid misuse.” This is a reasonable measure to prevent fraudulent claims.

Customer Service and Contact Information

Ozroofracks provides multiple channels for customer support:

Email: [email protected]
Phone: 0439007017 Australian mobile number
Instagram: instagram.com/ozroofracks
Physical Address: 73 Cadonia Rd, Tuggerawong NSW 2259 Australia
Response Time: They aim for a “2-6 hours” response time, which is quite impressive for email inquiries.
Order Placement: They state, “We do not get orders over the phone for safety reasons but we can provide you with a quote and paylink through SMS.” This is a preference for digital ordering for security.

Installation Services

In-house Installation: They “only install Ozroofracks products without an exception.”
Fee: Installation fee is “$65/h.”
Appointment: Requires booking an appointment ahead.
Click & Collect Caveat: Note that “Fitting services are not included” with Click & Collect, but they can be arranged for the hourly fee.

Overall, their policies are well-defined, though potential buyers should pay close attention to the “change of mind” return exclusion and the warranty limitations for international customers.

The multiple contact methods and stated response time are positive indicators for customer support. Timberbush-tours.co.uk Reviews

Vehicle Compatibility and Application

This is where the rubber meets the road, quite literally.

When you’re buying something as specific as roof rack components, compatibility with your vehicle isn’t just a suggestion. it’s a requirement.

Ozroofracks.com.au clearly targets a niche, which can be both a strength and a limitation.

Targeted Vehicle Types

Ozroofracks’ primary focus is on Japanese grey imports with low gutters. This immediately narrows their market, but for those who own such vehicles, it’s a godsend.

Vans: This is a major category. They explicitly mention models like Hiace, Homy, and Caravan.
Buses: Vehicles such as Coaster and Rosa are specifically called out.
Campervans and Motorhomes: Given the high roof clearance their brackets offer, these are ideal candidates for expanding storage.
Conversion or Ex-rescue Vehicles: These often have unique rooflines or structural modifications that benefit from specialized mounting solutions.
Truck Cabins, 4WD, and KEI trucks: Their smaller accessory brackets OZ19, OZ11 are noted as suitable for these broader categories, suggesting some cross-compatibility beyond the main high-roof van/bus market.

Addressing Common Fitment Challenges

The website highlights a key problem their products solve:

Low Gutters: Many Japanese imports have rain gutters that are too low or shaped differently for standard roof rack systems. Ozroofracks’ brackets are designed to overcome this, providing the necessary “high-clearance” to extend up and clear the roof.
Hightop Vans: These vehicles are “often too tall to accommodate normal gutter-mount racks.” Their “extra tall” options ensure a proper, secure fit.

Specific Model Recommendations

They provide explicit recommendations for certain bracket models:

OZ41Multislots: Recommended for Coaster/Rosa/Fuso vehicles.
OZ44Multislots: Recommended for Hiace/Homy/Caravan models.
OZ44 High Slots: Recommended for “vans like Hiace Welcab with side panoramic windows cause the awning will sit over them.” This shows a thoughtful consideration for specific vehicle features.
OZ44 Low Slots: Recommended for “a bus so the awning is more reachable.” This demonstrates design consideration for user ergonomics and application.
OZ41MS Multislots: Recommended for “buses and vans where being closer to the roof line gives the expected stability for big platforms and frames.”

“Model Compatibility List”

The presence of a “Model Compatibility List” on their website is a huge positive.

While the homepage text doesn’t elaborate on its contents, the very existence of such a list is critical. It allows customers to:

Verify Fitment: Directly check if their specific vehicle make and model is compatible.
Reduce Returns: Minimize the chances of ordering the wrong part due to fitment issues.

For anyone driving a Japanese import van, bus, or similar high-roof vehicle, Ozroofracks’ specialized product range seems to directly address common roof rack installation headaches.

Their clear recommendations and the promise of a compatibility list are valuable assets for ensuring a proper purchase. Hoppa.com Reviews

Trust and Credibility Factors

When evaluating an online retailer, especially for specialized equipment, trust and credibility are paramount.

Ozroofracks.com.au presents several factors that contribute to its legitimacy and trustworthiness.

Adherence to Australian Consumer Law ACL

This is a significant green flag for Australian consumers. Ozroofracks explicitly states:

“Ozroofracks follow the guidelines of the Australian Competition and Consumer Commission ACCC which is Australia’s national competition, consumer, fair trading and product safety regulator.”
“Ozroofracks operates in attendance to the Australian Consumer Law ACL which covers supplier, manufacturer and importer responsibilities when there is a problem with goods and services, refunds, replacements, repairs and other remedies.”
This isn’t just lip service.

Adhering to these laws provides a legal framework for consumer protection, covering aspects like product quality, fitness for purpose, and remedies for issues.

It demonstrates a commitment to fair trading practices.

Years on Market and Customer Base

While specific years aren’t given on the homepage, they mention having “Years on Market” and a large customer base:

“+K Products Made”: This implies thousands of products sold.
“Happy Customers”: While subjective, it suggests a positive track record.
“Shipments Countries Reached”: They list over 10 countries they’ve exported to in the last “2 year and 2 months,” including major markets like the USA, UK, Germany, and Japan, in addition to their main Australian market. This global reach, even for a niche product, suggests a successful operation.
“Suburbs Reached”: This highlights their extensive domestic reach within Australia.

Transparent Contact Information and Physical Presence

Full Address: They provide a complete physical address: 73 Cadonia Rd, Tuggerawong NSW 2259 Australia. This indicates a tangible business location, not just a fleeting online presence.
Phone Number and Email: A direct phone number 0439007017 and an email address [email protected] are readily available. These are standard for legitimate businesses, allowing for direct communication.
Warehouse Operations: The ability to “Click & Collect” from their warehouse further validates their physical operations.

Clear Policies

As discussed in previous sections, their policies on shipping, returns, and warranty are detailed and largely transparent, even if some conditions are strict e.g., no change-of-mind returns. Clarity in policies, even restrictive ones, is a sign of a credible business rather than one trying to hide terms.

Product Specificity and Technical Detail

The website isn’t vague about its products. It provides:

Material specifications: Q235 steel, 3mm carbon steel, AL5052 Aluminium, SUS304 Stainless Steel.
Load ratings: 45kg/bracket, 50kg/bracket.
Dimensions: Various heights and lengths.
Specific vehicle recommendations.

This level of detail suggests genuine expertise in their product area and confidence in what they are selling.

Payment Security

While not explicitly detailed on the homepage, the mention of “Square gateway” for Afterpay processing implies they use a reputable payment processor, which typically comes with standard security features. Spotandtango.com Reviews

Social Media Presence

They link to their Instagram account @ozroofracks and encourage customers to “Share your set-up” and tag them.

An active social media presence with user-generated content can be a strong indicator of real customers and community engagement.

In summary, Ozroofracks.com.au demonstrates a high degree of trust and credibility through its adherence to consumer law, transparent operations, extensive customer reach, detailed product information, and accessible customer service channels.

Best Use Cases and Applications

Understanding where Ozroofracks’ products truly shine helps potential buyers determine if this is the right solution for their specific needs.

Given their specialization, their products are geared towards certain applications and vehicle types.

Ideal Vehicles

As highlighted, the prime candidates are:

Japanese Grey Import Vans: Such as Toyota Hiace, Nissan Homy, and similar models. These often have low gutters or unusual rooflines that make standard roof rack systems difficult to fit. Ozroofracks provides the necessary “high-clearance” to overcome this.
Buses: Like the Toyota Coaster and Mitsubishi Fuso Rosa. These vehicles often need substantial carrying capacity, and standard roof racks might not offer enough height or strength.
Campervans and Motorhomes: Especially those built on van or bus chassis. When converting a vehicle into a camper, maximizing exterior storage is key for gear like solar panels, recovery tracks, or extra luggage.
Hightop Vans: Vehicles with particularly high roofs often struggle with gutter-mount racks because the legs aren’t tall enough to clear the roof effectively. Ozroofracks’ “extra tall” options 41CM, 44CM solve this.

Primary Applications

The strength and design of Ozroofracks’ products lend themselves to several demanding use cases:

Overlanding and Camping Setups:
- Carrying Awnings: The OZ19 and OZ11 accessory brackets are designed to attach awnings securely, providing shade and shelter for outdoor adventures. The “high slots” OZ44 are specifically recommended for Hiace Welcab with side panoramic windows, ensuring the awning sits over them without obstruction.
- Roof Top Tents: While not explicitly listed as a product, the robust platforms and high load ratings suggest compatibility with roof top tents, offering a convenient sleeping solution.
- Gear Storage: For larger equipment like kayaks, surfboards, recovery gear, or extra fuel/water containers that won’t fit inside the vehicle.
Trades and Commercial Use:
- Tradesman Roof Platform OZ310: This large platform indicates a strong suitability for carrying tools, ladders, building materials, and other equipment for various trades e.g., electricians, plumbers, builders.
- General Cargo Transport: For businesses that need to transport bulky or long items that wouldn’t fit inside a van or bus. The high load ratings are crucial for professional use.
Vehicle Conversions: Oncallinspections.com Reviews
- When converting a van or bus into a custom vehicle e.g., mobile workshop, specialty transport, these racks provide a foundation for mounting external equipment, ventilation systems, or additional storage boxes.
Specialty Vehicles:
- Ex-rescue vehicles, or those with unique custom builds, often require bespoke solutions. Ozroofracks’ specific gutter-mount design can be ideal where other racks fail to fit.

Benefits in Specific Scenarios

Maximize Interior Space: By moving bulky items to the roof, you free up valuable space inside the cabin, improving comfort and safety.
Increased Carrying Capacity: For those who frequently carry heavy loads, the high load rates up to 50kg per bracket, allowing for substantial total weight when spread across multiple brackets are a significant advantage.
Durability in Harsh Conditions: The 3mm carbon steel, powder-coated finish, and anodized aluminium are built to withstand Australian and international outdoor conditions, including sun, rain, and off-road vibrations.

In essence, if you own a Japanese import van or bus, especially a high-roof model, and you need a heavy-duty, purpose-built solution to carry gear for work, travel, or recreation, Ozroofracks.com.au is likely a strong contender for your needs.

Their specialization means they understand the unique challenges of these vehicles.

Frequently Asked Questions

Is Ozroofracks.com.au a legitimate website?

Yes, based on checking the website, Ozroofracks.com.au appears to be a legitimate online retailer.

They provide clear contact information, a physical address, detailed product specifications, transparent policies, and state adherence to Australian consumer laws.

What kind of products does Ozroofracks.com.au sell?

Ozroofracks.com.au specializes in high roof rack legs, gutter mount accessories, crossbars, roof platforms, and ladders primarily designed for Japanese import vehicles such as vans, buses, campervans, and motorhomes with low gutters or high roofs.

What vehicles are Ozroofracks products compatible with?

Their products are primarily designed for Japanese grey import vehicles with low gutters or high roofs, including models like Toyota Hiace, Nissan Homy, Toyota Coaster, Mitsubishi Fuso Rosa, and other similar vans, buses, campervans, and 4WDs.

Are Ozroofracks brackets strong?

Yes, the website states their brackets are “stamped in one piece” from 3mm carbon steel or Q235 steel, with load ratings of 45kg 41CM brackets to 50kg 44CM brackets per bracket.

They claim to be “capable of carrying well in excess of your vehicles load limit.”

What materials are Ozroofracks products made from?

Their brackets are primarily made from 3mm carbon steel or Q235 steel with black powder coating. 1800battery.com Reviews

Crossbars are made from black anodized aluminium extrusion.

Upcoming products may also feature AL5052 Aluminium and SUS304 Stainless Steel.

What is the load rating for Ozroofracks brackets?

The OZ41Multislots brackets have a 45kg load rate per bracket, and the OZ44Multislots brackets have a 50kg load rate per bracket.

Does Ozroofracks offer international shipping?

Yes, Ozroofracks exports to over 10 countries, including New Zealand, USA, Spain, Canada, Japan, Germany, UK, Brazil, Pakistan, Norway, and Netherlands, using carriers like AUPost, TransDirect, and DHL.

How long does international shipping take from Ozroofracks?

International transit times are quoted as 6 to 27 business days, depending on the destination and customs processes.

Does Ozroofracks cover international duties and taxes?

No, Ozroofracks explicitly states that “Any duties and/or import taxes outside Australia not included,” meaning international buyers are responsible for these additional costs levied by their own country.

What is Ozroofracks’ return policy?

Ozroofracks accepts returns within 30 days from the purchase receipt, provided the product is unused, in original packaging, and in saleable condition, with prior company approval.

A 10% restocking fee applies, and the customer is responsible for return shipping costs.

Can I return a product if I change my mind?

No, Ozroofracks’ policy clearly states, “Change of mind is not a valid reason for return.”

What is the warranty on Ozroofracks products?

Their brackets come with a “Limited lifetime warranty excludes coatings of 1-Year from the purchase date as per invoice.” Proof of purchase is required for warranty claims. Leetronics.de Reviews

Is the warranty valid in the USA or Canada?

Ozroofracks states, “Our products are not insured in USA or Canada,” implying limitations or exclusions on warranty coverage in those regions.

How long is the order processing time for Ozroofracks?

Orders are typically processed within 1-2 business days.

The order cutoff time is 5pm likely Australian Eastern Standard Time.

Can I pick up my order from Ozroofracks?

Yes, Click & Collect is available from their warehouse at 73 Cadonia Rd, Tuggerawong NSW 2259 Australia, Monday-Friday, 8am-5pm. Proof of identity is required for pick-ups.

Does Ozroofracks offer installation services?

Yes, Ozroofracks offers installation services for their own products only, at a fee of $65 per hour. Appointments must be booked in advance.

How can I contact Ozroofracks customer service?

You can contact them via email at [email protected], by phone at 0439007017, or through their Instagram page @ozroofracks. They aim for a 2-6 hour response time.

Does Ozroofracks accept Afterpay?

Yes, Afterpay is available as a payment option, but be aware there is a processing fee of 6% + $30 excluding GST per Afterpay order.

Why do prices differ on third-party platforms for Ozroofracks products?

Ozroofracks states that eBay, Etsy, Amazon, and other third-party marketplace fees might increase the product price by +13.4% to +38% compared to buying directly from their website.