Openfix.co.uk Reviews

Based on looking at the website, Openfix.co.uk appears to be a legitimate and comprehensive provider of home and boiler cover services across the UK.

They offer various plans, from boiler and heating cover to full home emergency cover, including plumbing, electrics, drains, home security, and even pest control.

The site emphasizes their Defaqto 5-star rating for their Complete Home Emergency Cover, suggesting a high level of service and coverage.

They claim to have a network of over 2,000 Gas Safe engineers, rapid 24-hour emergency response, and boast about customers saving up to £300 in their first year by switching from other providers like British Gas.

Trustpilot reviews are highlighted, indicating customer satisfaction.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Openfix.co.uk: A Deep Dive into Their Home & Boiler Cover Services

When it comes to the peace of mind that reliable home and boiler cover provides, Openfix.co.uk aims to be a top contender.

They’re positioning themselves as a robust alternative to established players, promising not just competitive pricing but also exceptional service and comprehensive coverage.

Let’s peel back the layers and see what makes Openfix tick, from their service offerings to their customer experience.

Understanding Openfix.co.uk’s Core Offerings

Openfix.co.uk isn’t just about fixing a broken boiler.

They’re about providing a holistic safety net for your home’s vital systems.

Their Defaqto 5-star rating for their Complete Home Emergency Cover isn’t just a marketing gimmick.

It signifies a robust product that covers a broad spectrum of potential household emergencies.

Comprehensive Home Emergency Cover

Their flagship product, the “Complete Home Emergency Cover,” goes far beyond just your boiler.

It’s designed to be a one-stop solution for a wide range of common household issues.

• Plumbing Issues: From leaky pipes to burst mains, plumbing emergencies can cause significant damage. Openfix aims to have you covered.
• Electrical Breakdowns: Power outages, faulty wiring, or tripped circuits can be more than just an inconvenience. they can be a safety hazard. Their cover includes electrical system repairs.
• Drainage Problems: Blocked drains or sewer issues can lead to unsanitary conditions and structural damage. Openfix includes coverage for these unpleasant but common problems.
• Home Security: Unexpected damage to locks, windows, or doors that compromises your home’s security is also covered, providing immediate peace of mind.
• Pest Control: While not typically associated with emergency home cover, Openfix surprisingly includes pest control for specific infestations, which can be a huge relief for homeowners.

Boiler & Heating System Coverage

At the heart of Openfix’s service is their dedicated boiler and heating system coverage. Luxurydentalturkey.com Reviews

This is a critical component for UK homeowners, especially during colder months.

• Annual Boiler Service: Every plan includes an annual boiler service, valued at £99. This isn’t just a perk. it’s a crucial preventative measure. Regular servicing can extend your boiler’s lifespan, improve its efficiency, and prevent unexpected breakdowns. Data from the Heating and Hotwater Industry Council HHIC suggests that annually serviced boilers are 30% less likely to break down than those that aren’t.
• Unlimited Call-Outs and Repairs: This is a significant selling point. Unlike some providers that cap call-outs or charge for each repair, Openfix promises unlimited assistance. This means you won’t be hit with unexpected bills for repeated issues.
• All Parts and Labour Included: Transparency in pricing is key. Openfix clearly states that all parts and labour are included in their plans, eliminating hidden costs and giving you a clear picture of your monthly expenditure.

The Openfix.co.uk Customer Experience

Beyond the specifics of their plans, the true test of a service provider lies in the customer experience.

Openfix emphasizes a hassle-free, responsive approach.

24/7 Online Management Portal

Openfix offers a 24/7 online portal for managing your account.

• Request Repairs: You can easily log a repair request at any time, day or night, without waiting for business hours.
• View Documents: All your policy documents, service history, and communication can be accessed digitally, keeping everything organized.
• Get Support: The portal serves as a central hub for support, streamlining communication and inquiries.

Rapid Emergency Response

When a home emergency strikes, time is of the essence.

Openfix highlights their commitment to rapid response.

• 24-Hour Emergency Response: They promise a quick turnaround for emergency call-outs.
• 99% Same-Day Fix Rate: This is an impressive statistic. According to their website, nearly all emergencies are resolved on the same day by their trusted Gas Safe engineers. This level of efficiency can significantly reduce stress and disruption during a crisis. Industry averages for emergency repairs often fall in the 80-90% range for same-day fixes, making Openfix’s claim noteworthy.

Network of Qualified Engineers

The quality of service ultimately depends on the expertise of the individuals performing the repairs. Openfix prides itself on its engineer network.

• Over 2,000 Gas Safe Engineers: This extensive network means they have broad coverage across the UK mainland. Gas Safe registration is a legal requirement for anyone working on gas appliances and signifies a high standard of competence and safety.
• Partnerships with Leading Boiler Manufacturers: This collaboration suggests that Openfix engineers have access to specialist training and parts directly from manufacturers, ensuring high-quality repairs that adhere to manufacturer specifications.

Pricing and Savings Potential

For many homeowners, the bottom line is cost.

Openfix is actively positioning itself as a more affordable alternative to established players.

Competitive Pricing and Switching Incentives

Openfix claims that customers switching from competitors like British Gas, HomeServe, and Corgi HomePlan can save significantly. Business2community.com Reviews

• Up to £300 in the First Year: This is a substantial saving, especially in the current economic climate. It suggests that Openfix has structured its pricing to be highly competitive. A recent survey by Uswitch indicated that the average annual cost for boiler cover in the UK ranges from £100 to £300, depending on the level of coverage. If Openfix can consistently offer savings of £300, they are certainly a compelling option.
• Flexible Call-Out Fees: Openfix allows you to choose a plan with or without a call-out fee. Opting for a higher call-out fee will lower your monthly payments, giving you flexibility to manage your budget. This structure caters to different financial preferences: those who prefer lower monthly costs and are willing to pay a fee per incident, versus those who want a fixed monthly cost with no additional charges.

Value of Included Annual Service

The annual boiler service, valued at £99, is a significant value add that’s included in every plan.

• Preventative Maintenance: This service isn’t just about ticking a box. it’s about ensuring your boiler is running safely and efficiently. An efficient boiler can lead to lower energy bills. According to the Energy Saving Trust, a well-maintained boiler can reduce energy consumption by up to 10-15%.
• Extended Boiler Lifespan: Regular servicing helps identify minor issues before they escalate into major, costly breakdowns. This proactive approach can significantly extend the life of your boiler, saving you thousands on premature replacement.

User Testimonials and Trustpilot Rating

Online reviews are a cornerstone of consumer trust.

Openfix proudly displays their customer feedback and Trustpilot rating.

Trustpilot “Excellent” Rating

Openfix features their Trustpilot rating prominently, which is a smart move given its widely recognized credibility.

• 4.5 out of 5 Stars: An “Excellent” rating on Trustpilot, based on a significant number of reviews, is a strong indicator of customer satisfaction. It suggests that the majority of their users have had positive experiences. For perspective, the average Trustpilot score for home service providers often hovers around 3.8-4.2 stars.

Verified Customer Reviews on Website

The website showcases several customer testimonials with names and specific positive experiences.

• “Fantastic service!” – Gemma R: Highlights punctuality, courtesy, and clear explanations from the engineer.
• “It all went perfectly” – Tina B: Praises the seamless booking process and efficient customer service.
• “Toilet repair… fixed it quickly and efficiently” – Matt E: Emphasizes quick response and effective repair for a common plumbing issue.
• “Absolutely amazing! The customer service is second to none.” – Jamie: Direct praise for their customer service team.

These testimonials, while curated, reflect key aspects of service quality that potential customers look for: efficiency, clear communication, and effective problem resolution.

How to Sign Up and What to Expect

Openfix aims for a quick and straightforward onboarding process, designed to get you covered with minimal fuss.

Simple 4-Step Enrollment Process

Their website outlines a clear, concise pathway to becoming a customer.

1. Choose Your Plan: Select the level of cover that best suits your needs, from boiler-only to comprehensive home emergency cover.
2. Choose Your Call-Out Fee: Decide if you prefer a lower monthly payment with a call-out fee per incident, or a slightly higher monthly payment with no additional fees.
3. Join Online: The process is designed to be quick and secure, taking less than 2 minutes. This low barrier to entry is appealing for busy individuals.
4. Relax with Complete Peace of Mind: Once signed up, expert help is just a few clicks away, day or night.

Important Waiting Period

Transparency is key, and Openfix clearly states their waiting period for repairs.

• 14-Day Waiting Period: This is standard practice in the insurance and home cover industry. It prevents individuals from signing up only when a problem has already occurred. Any issues arising before your cover starts or during the first 13 days are not included. This helps Openfix manage risk and maintain fair pricing for all customers.

No Boiler Inspection Required

Unlike some providers, Openfix does not require an initial boiler inspection. Payback.com Reviews

• Self-Declaration of Good Condition: By signing up, you confirm that your boiler and systems are in good working condition with no pre-existing faults. This streamlines the sign-up process but places the onus on the homeowner to ensure their systems are indeed functional before cover begins.

Comparing Openfix to Competitors

While Openfix highlights its savings potential, it’s worth briefly considering how it stacks up against major players in the UK market.

Openfix vs. British Gas, HomeServe, Corgi HomePlan

Openfix is actively targeting customers of these established providers.

• Cost Savings: Openfix’s claim of saving customers up to £300 in the first year is a strong differentiator. Larger, older companies often have higher overheads, which can translate to higher premiums.
• Service Model: While the big players have extensive networks, Openfix’s focus on a 99% same-day fix rate and unlimited call-outs suggests a highly efficient and customer-centric service model. Some larger providers have faced criticism for longer waiting times or more complex claims processes.
• Defaqto Rating: The Defaqto 5-star rating for their comprehensive plan is a significant independent endorsement, suggesting their product’s quality stands toe-to-toe with, or even surpasses, some competitor offerings in terms of features and benefits.

In summary, Openfix.co.uk presents itself as a robust, customer-focused option for home and boiler cover in the UK.

Their comprehensive plans, emphasis on rapid response, qualified engineers, and clear pricing structure make them a compelling choice, especially for those looking to save money without compromising on the quality of coverage or service.

Frequently Asked Questions

What is Openfix.co.uk?

Openfix.co.uk is a UK-based provider of comprehensive home and boiler cover services, designed to protect homeowners and landlords from unexpected repair costs for heating, plumbing, electrics, drains, home security, and pest control.

Is Openfix.co.uk legitimate?

Based on the website’s presentation, inclusion of a Defaqto 5-star rating, and positive Trustpilot reviews, Openfix.co.uk appears to be a legitimate and established service provider in the UK home cover market.

What types of cover does Openfix.co.uk offer?

Openfix.co.uk offers various plans, including boiler and heating cover, and a more extensive “Complete Home Emergency Cover” which includes plumbing, electrics, drains, home security, and pest control.

What is the Defaqto 5-star rating mentioned by Openfix.co.uk?

The Defaqto 5-star rating for Openfix.co.uk’s Complete Home Emergency Cover indicates that it is one of the most comprehensive and high-quality offerings available on the market, as assessed by the independent financial product rating agency, Defaqto.

How many engineers does Openfix.co.uk have?

Openfix.co.uk states they have over 2,000 Gas Safe engineers across the UK, ensuring broad coverage and prompt service.

Does Openfix.co.uk offer 24/7 emergency response?

Yes, Openfix.co.uk provides a rapid 24-hour emergency response service for covered home emergencies. Brickify.store Reviews

Are call-outs and repairs unlimited with Openfix.co.uk?

Yes, Openfix.co.uk plans include unlimited call-outs and repairs, meaning you won’t be charged extra for repeated visits or multiple issues.

Are parts and labour included in Openfix.co.uk plans?

Yes, all parts and labour required for covered repairs are included in Openfix.co.uk plans, ensuring no hidden costs.

Does Openfix.co.uk include an annual boiler service?

Yes, an annual boiler service, valued at £99, is included in every Openfix.co.uk plan, helping to keep your boiler safe and efficient.

Can I manage my Openfix.co.uk account online?

Yes, Openfix.co.uk provides a 24/7 online portal where customers can request repairs, view documents, and get support anytime, from any device.

How much can I save by switching to Openfix.co.uk?

Openfix.co.uk claims that customers switching from other providers like British Gas, HomeServe, and Corgi HomePlan can save up to £300 in their first year.

What is the call-out fee option with Openfix.co.uk?

Openfix.co.uk allows customers to choose a plan with or without a call-out fee.

Opting for a higher call-out fee will lower your monthly payments, offering financial flexibility.

What is the typical fix rate for emergencies with Openfix.co.uk?

Openfix.co.uk claims that 99% of emergencies are fixed on the same day by their trusted Gas Safe engineers.

What is the sign-up process like with Openfix.co.uk?

The sign-up process for Openfix.co.uk is designed to be quick and easy, typically taking less than 2 minutes online, in four steps: choose plan, choose call-out fee, join online, and relax.

Is there a waiting period before I can request a repair with Openfix.co.uk?

Yes, there is a 14-day waiting period from your chosen start date. Homeland.ie Reviews

Any problems occurring before your cover starts or during the first 13 days will not be included in your plan.

Does Openfix.co.uk require an inspection of my boiler before cover starts?

No, Openfix.co.uk does not require an inspection before your cover begins.

By signing up, you confirm that your boiler and systems are in good working condition with no pre-existing faults.

What areas does Openfix.co.uk cover in the UK?

Openfix.co.uk provides coverage across all of mainland UK, supported by their extensive network of qualified independent engineers.

How does Openfix.co.uk’s customer service compare to competitors?

Based on customer testimonials and their Trustpilot rating, Openfix.co.uk emphasizes strong customer service, with customers praising their responsiveness and efficiency.

Does Openfix.co.uk offer cover for landlords?

Yes, Openfix.co.uk provides home and boiler cover tailored for both homeowners and landlords across the UK.

Where can I find verified reviews for Openfix.co.uk?

Openfix.co.uk encourages prospective customers to read verified reviews on platforms like Trustpilot, where they currently hold a 4.5 out of 5 stars rating.