Northerntelecom.co.uk Reviews

Based on looking at the website, Northerntelecom.co.uk presents itself as a comprehensive telecommunications provider for businesses in the UK, offering a range of services from broadband and leased lines to telephony, mobile solutions, and managed IT services. The site emphasizes over a decade of experience and a customer-centric approach, aiming to help companies achieve their financial and branding goals through technology. While the website appears to offer legitimate business-to-business communication services, it’s always prudent for any business to conduct thorough due diligence, regardless of the provider, to ensure the services align with their specific needs and values. For instance, any financial transactions should be reviewed to ensure they are free from riba interest, a practice that is not permissible and can lead to instability and injustice. Businesses should always seek out ethical financing options and ensure all contracts are transparent and fair.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Northerntelecom.co.uk Review & First Look

Northerntelecom.co.uk immediately positions itself as a business telecommunications expert, highlighting over 10 years of experience. The homepage is clean, professional, and quickly directs visitors to key service areas like Connectivity, Telephony, Mobile, and IT. The site uses a mix of promotional offers, such as “Guaranteed Savings!” and “THREE FOR FREE,” to attract new clients.

• Initial Impression: The website design is modern and user-friendly, with clear navigation. It conveys a sense of professionalism and expertise in the telecommunications sector.
• Target Audience: Clearly targets small to medium-sized businesses looking for integrated communication and IT solutions.
• Key Messaging: Focuses on improving broadband speeds, providing cost savings, and offering comprehensive tech solutions to boost business operations.

Northerntelecom.co.uk Pros & Cons

When evaluating any service provider, it’s essential to weigh the potential benefits against any drawbacks.

Northerntelecom.co.uk, like any company, has its strengths and areas where potential clients might want to dig deeper.

• Pros:

  • Comprehensive Service Offering: They cover a wide spectrum of business needs, from internet connectivity broadband, leased lines, Ethernet to voice solutions SIP, UC, mobile plans data, IoT, and IT services managed IT, cybersecurity. This can be a significant advantage for businesses seeking a single provider for multiple services, potentially simplifying vendor management.
  • Customer-Centric Approach: The website emphasizes a “friendly service” and “techsperts” who take the time to understand business needs. This suggests a focus on tailored solutions rather than a one-size-fits-all approach.
  • Promotional Offers: The “Guaranteed Savings” and “Three for Free” promotions free install, free calls, three months free on office phone systems are attractive incentives for new customers, potentially reducing initial setup costs.
  • Case Studies: The availability of case studies allows potential clients to see real-world examples of how Northern Telecom has helped other businesses, adding a layer of credibility.
  • 24/7 Support: The claim of being available “24/7” for questions is a strong selling point for businesses that require constant operational stability and quick issue resolution.

• Cons:

  • Limited Public Reviews on Site: While the site showcases case studies, there isn’t an easily accessible section for independent customer reviews directly on the website, which some potential clients might look for to gauge general satisfaction.
  • Terms and Conditions for Offers: While attractive, the promotional offers come with terms and conditions that are not immediately visible on the main page “Terms and conditions apply,” “Ask our team for terms & conditions”. Businesses should always scrutinize these details to avoid unexpected charges or limitations.
  • Reliance on Direct Contact for Details: Many specifics, particularly pricing and detailed service specifications, require direct contact with their sales team. While this allows for tailored quotes, it means less immediate transparency for initial research.
  • No Clear Service Level Agreements SLAs Publicly Available: For critical business services like leased lines and managed IT, understanding the guaranteed uptime and support response times SLAs is crucial. These aren’t readily published on the site.

Northerntelecom.co.uk Features

Northerntelecom.co.uk offers a robust suite of features designed to cater to various business communication and IT infrastructure needs.

Their approach seems to be about integrating these services for a seamless operational experience.

Connectivity & Network Solutions

• Business Broadband: A foundational service, likely offering various speed tiers to suit different business sizes and usage patterns. Given the emphasis on “improved broadband speeds,” they likely leverage advanced network infrastructure.
• Leased Lines: Dedicated, uncontended internet connections offering high reliability and symmetrical speeds, crucial for businesses with heavy data demands, cloud applications, or multiple offices.
• SIP Ethernet LAN/Managed WiFi: Modern network solutions that facilitate VoIP communication and efficient internal network management, including robust wireless access.
• SD-WAN/MPLS: Advanced networking technologies for managing traffic across multiple sites, prioritizing applications, and enhancing security, particularly beneficial for larger, distributed enterprises.

Telephony & Unified Communications

• Unified Communications UC: Integrates various communication tools—voice, video, messaging, presence—into a single platform, enhancing collaboration and productivity for businesses.
• SIP Phone Lines: Cost-effective, flexible digital phone lines that replace traditional analog lines, enabling VoIP calling and advanced features.
• Numbering: Likely refers to providing geographical and non-geographical numbers, direct dial-ins, and number porting services.
• Podcast & Advertising On Hold: Custom branding opportunities through professional on-hold messages, a subtle yet effective way to engage callers.

Mobile & IoT Solutions

• Mobile Plans: Standard business mobile tariffs, likely with options for shared data and various usage allowances.
• Data Only: Specialized plans for devices that require internet access but not voice calls, such as tablets or mobile hotspots.
• IoT/M2M Internet of Things/Machine-to-Machine SIMs: Connectivity solutions for smart devices and automated systems, critical for businesses embracing automation, logistics, or remote monitoring.

IT Managed Services & Cybersecurity

• Managed IT Services: Proactive management and maintenance of a business’s IT infrastructure, including servers, networks, and end-user devices, aiming to prevent issues before they arise.
• Professional Services: Broader IT consulting and implementation support, helping businesses plan, deploy, and optimize their technology investments.

Northerntelecom.co.uk Pricing

The Northerntelecom.co.uk website does not display a public pricing structure, which is common for B2B telecom and IT service providers.

This approach allows them to offer tailored solutions and quotes based on each business’s specific requirements, scale, and complexity.

• Custom Quotes: For services like leased lines, SD-WAN, or managed IT, pricing is highly variable, depending on factors such as:
  • Bandwidth requirements: Higher speeds or dedicated lines will cost more.
  • Number of users/devices: Relevant for UC, mobile plans, and managed IT.
  • Service level agreements SLAs: Premium support and uptime guarantees might incur higher costs.
  • Installation complexity: Custom network setups or extensive cabling can affect initial pricing.
  • Contract duration: Longer contracts might come with discounts.
• Requesting a Quote: To obtain pricing, businesses would need to contact Northern Telecom directly through their sales team. This typically involves:
  • An initial consultation to understand the business’s current infrastructure and future needs.
  • A detailed proposal outlining the recommended services, features, and associated costs.
• Promotional Offers: As mentioned, they advertise “Guaranteed Savings!” on business mobiles and a “THREE FOR FREE” offer for office phone systems free install, free calls, three months free. While these indicate potential cost savings, the specific terms and conditions would dictate the actual financial benefit. Businesses should carefully review these terms, ensuring there are no hidden fees or clauses related to riba interest, as any financial transaction should be free from such elements to align with ethical principles.

Northerntelecom.co.uk Alternatives

For businesses exploring telecommunications and IT solutions in the UK, several reputable providers offer services comparable to Northerntelecom.co.uk.

The “best” alternative often depends on specific business size, budget, and exact service requirements.

When considering alternatives, prioritize providers known for transparent pricing, clear SLAs, and ethical business practices.

• Major Tier-1 Providers:
  • BT Business: As one of the largest telecom providers in the UK, BT Business offers a comprehensive range of services including broadband, leased lines, VoIP, mobile, and managed IT. They have extensive network infrastructure and a wide support network.
  • Virgin Media Business: Known for its high-speed fiber broadband, Virgin Media Business also provides leased lines, voice solutions, and cloud-based services. They often compete on speed and network reliability.
  • Vodafone Business: While primarily known for mobile, Vodafone Business has expanded its portfolio to include fixed-line connectivity, unified communications, and IoT solutions, leveraging its strong mobile network.
• Specialized Business Telecoms Providers:
  • Gamma: A leading provider of UCaaS Unified Communications as a Service and SIP trunking, Gamma specializes in voice and cloud communication solutions for businesses. They work through a channel partner network.
  • Daisy Communications: Daisy offers a very broad range of services, including connectivity, voice, cloud, and IT services, making them a strong competitor for businesses looking for a single-source provider.
  • TalkTalk Business: Provides a full suite of services, including broadband, leased lines, voice, and managed services, often positioning themselves as a cost-effective alternative.
• Managed IT Service Providers MSPs:
  • For businesses primarily seeking managed IT and cybersecurity services, there are numerous specialized MSPs throughout the UK that can provide bespoke support, regardless of their telecom provider. Examples include regional IT support companies or larger national MSPs.

When evaluating alternatives, it’s crucial to:

• Compare Service Offerings: Ensure the alternative provides the specific features and scale your business needs.
• Review Customer Support: Look for providers with strong support reputations and clear service level agreements.
• Get Detailed Quotes: Obtain itemized quotes to compare costs accurately, paying close attention to installation fees, recurring charges, and any potential hidden costs.
• Check Independent Reviews: Look for reviews on platforms like Trustpilot, Google Reviews, or industry-specific forums to gauge overall customer satisfaction and common issues.
• Verify Ethical Practices: Ensure the alternative adheres to ethical financial practices, avoiding interest-based models. Prioritizing providers with clear, straightforward contracts can help avoid ambiguities.

How to Cancel Northerntelecom.co.uk Subscription

The Northerntelecom.co.uk website does not provide an explicit “cancel subscription” or “cancellation policy” section publicly.

This is typical for B2B service providers, where cancellations are usually handled through specific contract terms and a direct communication process.

To cancel a subscription with Northerntelecom.co.uk, businesses should follow these general steps:

1. Review Your Contract: The absolute first step is to locate and review your service agreement or contract with Northern Telecom. This document will outline:

   • The minimum contract term: Most business contracts are for 12, 24, or 36 months.
   • The notice period required for cancellation: This is typically 30, 60, or 90 days before the contract end date.
   • Any early termination fees ETFs: If you cancel before the contract term expires, there may be penalties.
   • The required method of notification: Often, cancellations must be submitted in writing email or postal mail to a specific department.

2. Contact Customer Service: Reach out to Northern Telecom’s customer service or account management team. The website lists their contact number as 03458050555 and email as [email protected]. It’s advisable to call first to get clarification and then follow up with a written cancellation request.

   • Clearly state your intention to cancel and provide your account number, company name, and contact details.
   • Inquire about the exact procedure, required forms, and confirmation process.

3. Submit Written Notice: As per your contract, submit a formal written notice of cancellation.

   • Email: Send an email to the relevant department as advised by customer service, potentially [email protected] or a dedicated support email. Keep a copy of the sent email.
   • Postal Mail Recommended for formality: For critical cancellations, sending a letter via recorded delivery provides proof of delivery.
   • Include: Your account number, company name, services to be cancelled, desired cancellation date adhering to notice period, and contact information.

4. Confirm Cancellation: Do not assume the cancellation is complete until you receive explicit confirmation from Northern Telecom, ideally in writing. This confirmation should state the effective cancellation date and confirm any final charges or refunds.

Important Considerations:

• Porting Numbers: If you are cancelling telephony services and wish to keep your business phone numbers, ensure you initiate the porting process with your new provider before cancelling with Northern Telecom. This prevents loss of service and numbers.
• Equipment Returns: Clarify if any rented equipment routers, phones, etc. needs to be returned and how to do so.
• Final Bill: Expect a final bill that may include pro-rata charges or early termination fees if applicable. Review this bill carefully.

How to Cancel Northerntelecom.co.uk Free Trial

The Northerntelecom.co.uk website does not explicitly mention a “free trial” for its services in the typical sense e.g., a 7-day or 30-day trial for a software product. The closest promotions are “Three Months Free” for office phone systems as part of their “THREE FOR FREE” offer and potentially a “Refer a Friend” £100 incentive.

If Northern Telecom offers a specific service with a trial period which would likely be discussed directly with a sales representative, the cancellation process would typically follow these general principles:

1. Understand the Trial Terms: Before accepting any “free trial” or promotional period, it is crucial to thoroughly read and understand the specific terms and conditions associated with it. Key details to look for include:

   • Duration of the trial: How long is the free period?
   • Auto-renewal: Does the trial automatically convert to a paid subscription at the end? If so, what are the charges?
   • Cancellation method: How must you cancel to avoid being charged? Is there a specific email, phone number, or online portal?
   • Notice period: Is there a minimum notice period required to cancel even during the free trial?

2. Contact Northern Telecom’s Sales or Support: If you enrolled in a trial, contact the Northern Telecom team, preferably the representative you dealt with or their general sales/support line 03458050555.

   • Clearly state that you wish to cancel the trial and avoid any charges.
   • Provide your account details or any reference number related to the trial.

3. Request Written Confirmation: Always ask for written confirmation that the trial has been cancelled and that you will not be charged. This email or document serves as proof in case of any billing discrepancies later.

Key Point: For B2B telecom services, “free trials” often mean a reduced rate for an initial period or specific waived fees rather than a completely no-commitment trial. Always clarify the exact nature of the “free” offer to avoid surprises. Ensure that any agreement you enter is free from riba interest, which is essential for ethical business practices.

Northerntelecom.co.uk vs. Competitors

When comparing Northerntelecom.co.uk to its competitors, it’s about evaluating their unique selling propositions against the broader market.

Northern Telecom positions itself as a partner offering tailored, comprehensive business solutions, often leveraging personalized service.

• Northerntelecom.co.uk’s Strengths in Comparison:

  • Personalized “Techspert” Service: Their emphasis on a “friendly team of ‘techsperts’” who understand specific business needs might appeal to SMEs that feel overlooked by larger, more impersonal providers. This bespoke approach can lead to better-fitted solutions.
  • Integrated Solutions: Offering connectivity, telephony, mobile, and IT services under one roof is a significant convenience for businesses seeking to streamline their vendor relationships. Many competitors specialize in one area, requiring businesses to manage multiple contracts.
  • Promotional Incentives: Offers like “Guaranteed Savings” and “Three for Free” are aggressive tactics to acquire new business, potentially providing better upfront value than some competitors who might have more rigid pricing.
  • Agility: As a presumably mid-sized provider, Northern Telecom might be more agile and responsive to specific customer requests or unique requirements compared to very large, bureaucratic organizations.

• Competitors’ Strengths in Comparison e.g., BT Business, Virgin Media Business, Gamma:

  • Scale and Network Reach: Larger providers like BT and Virgin Media boast extensive national network infrastructure, potentially offering greater reach, redundancy, and guaranteed uptime SLAs in more locations.
  • Brand Recognition and Trust: Established brands often come with a perceived higher level of reliability and trust, backed by years of operation and large customer bases.
  • Publicly Available Information: Larger providers often have more detailed public information on their websites regarding pricing, service level agreements, and support structures, offering greater transparency for initial research.
  • Advanced Features/R&D: Tier-1 providers might have larger budgets for research and development, leading to cutting-edge features or more sophisticated product roadmaps.
  • Specialized Expertise: Some competitors, like Gamma for UC or dedicated MSPs for IT, might offer deeper specialization in a particular area, which could be beneficial for businesses with very niche or complex requirements in one specific domain.

Key Differentiators in the Market:

• Customer Service & Support: How quickly and effectively issues are resolved is a major differentiator.
• Reliability & Uptime: For business-critical services, guaranteed uptime and minimal disruption are paramount.
• Flexibility & Scalability: The ability to easily scale services up or down as business needs change.
• Cost-Effectiveness: Not just the lowest price, but the best value for money, considering features, support, and reliability.
• Ethical Business Practices: Ensuring any financial dealings, such as payment plans or contracts, are free from riba interest, promoting fairness and transparency in all transactions.

Ultimately, the choice between Northerntelecom.co.uk and its competitors will depend on a business’s specific priorities.

If personalized service, a comprehensive integrated offering, and attractive upfront deals are key, Northern Telecom could be a strong contender.

If extensive network reach, well-established brand trust, and publicly detailed SLAs are higher priorities, larger providers might be preferred.

It’s always advisable to get detailed quotes from multiple providers and compare them thoroughly.

Frequently Asked Questions

What services does Northerntelecom.co.uk offer?

Northerntelecom.co.uk offers a comprehensive range of business telecommunications and IT services, including business broadband, leased lines, SIP Ethernet, managed WiFi, SD-WAN, unified communications, SIP phone lines, business mobile plans, data-only SIMs, IoT/M2M SIMs, managed IT services, cybersecurity solutions, and professional IT services.

Is Northerntelecom.co.uk suitable for small businesses?

Yes, Northerntelecom.co.uk appears to be well-suited for small to medium-sized businesses.

Their website emphasizes a “friendly service” and “techsperts” who tailor solutions, suggesting they cater to businesses looking for personalized support rather than generic packages.

Their range of services, from basic broadband to managed IT, covers typical SME needs.

Does Northerntelecom.co.uk offer fiber broadband?

While the website doesn’t explicitly state “fiber broadband,” their emphasis on “improved broadband speeds” and offering services like “Leased Lines” and “Ethernet” strongly indicates they utilize fiber optic infrastructure for high-speed internet connectivity for businesses.

How can I get a quote from Northerntelecom.co.uk?

To get a quote from Northerntelecom.co.uk, you need to contact their sales team directly.

Their website provides a contact number 03458050555 and an email address [email protected]. You can also fill out a contact form on their website.

What is Unified Communications UC as offered by Northerntelecom.co.uk?

Unified Communications UC from Northerntelecom.co.uk integrates various communication methods—such as voice calls, video conferencing, instant messaging, and presence information—into a single, cohesive platform.

This aims to streamline communication, improve collaboration, and boost productivity for businesses.

Do they offer guaranteed savings on business mobiles?

Yes, Northerntelecom.co.uk advertises “Guaranteed Savings!” on business mobiles. Bullywags.com Reviews

They also mention that terms and conditions apply, so it’s essential to clarify these details with their sales team to understand the specifics of the guarantee.

What is an IoT/M2M SIM?

An IoT Internet of Things / M2M Machine-to-Machine SIM is a specialized SIM card designed to provide connectivity for smart devices and automated systems rather than traditional mobile phones.

Northerntelecom.co.uk offers these for businesses looking to connect and manage their IoT deployments.

Does Northerntelecom.co.uk provide cybersecurity services?

Yes, Northerntelecom.co.uk lists “Cyber Security” as part of its IT Managed Services.

This suggests they offer solutions to protect businesses from online threats, likely including firewalls, antivirus, and threat detection, among others.

Are there any upfront costs for their phone systems?

Northerntelecom.co.uk advertises a “THREE FOR FREE” offer for office phone systems, which includes “Free Install.” This suggests that initial installation costs might be waived under specific terms and conditions, which should be confirmed with their team.

How long has Northerntelecom.co.uk been in business?

The Northerntelecom.co.uk website states they have “Over 10 years” of experience helping companies reach their financial and branding goals.

Can I port my existing phone numbers to Northerntelecom.co.uk?

While not explicitly stated, number portability is a standard service for business telecom providers.

It is highly likely that Northerntelecom.co.uk can port your existing business phone numbers when you switch your telephony services to them.

You should confirm this directly during your inquiry. Stroid.co.uk Reviews

What is the notice period for cancelling Northerntelecom.co.uk services?

The notice period for cancelling Northerntelecom.co.uk services will be outlined in your specific contract.

Typically, business telecom contracts require a 30, 60, or 90-day written notice before the contract end date.

It’s crucial to review your contract or contact their support for precise details.

Does Northerntelecom.co.uk offer 24/7 customer support?

Yes, the Northerntelecom.co.uk website states, “We are here to answer your questions 24/7.” This indicates they provide around-the-clock support for their business clients.

Are there case studies available on their website?

Yes, Northerntelecom.co.uk has a “Case Studies” section on their website, allowing potential clients to view examples of how their solutions have helped transform other businesses.

What is SD-WAN/MPLS, and why is it important for businesses?

SD-WAN Software-Defined Wide Area Network and MPLS Multiprotocol Label Switching are advanced networking technologies offered by Northerntelecom.co.uk.

They are important for businesses, especially those with multiple locations, as they optimize network traffic, improve application performance, enhance security, and reduce costs by intelligently routing data across various connections.

Does Northerntelecom.co.uk provide managed IT services?

Yes, Northerntelecom.co.uk offers “Managed IT Services,” which encompass proactive management and maintenance of a business’s IT infrastructure, including support for PCs, networks, and systems, aiming to ensure smooth operation and prevent issues.

Can Northerntelecom.co.uk help with custom podcast and advertising on hold?

Yes, Northerntelecom.co.uk explicitly states: “Make your business shine with custom songs and greetings.” This indicates they offer services for custom podcast and advertising on hold for business phone systems.

What is a Leased Line from Northerntelecom.co.uk?

A Leased Line from Northerntelecom.co.uk is a dedicated, private, and uncontended internet connection providing symmetrical upload and download speeds. Thecrystalcompany.shop Reviews

It’s ideal for businesses that require guaranteed bandwidth, high reliability, and consistent performance, often used for critical cloud applications, large data transfers, or linking multiple offices.

How can I refer a friend to Northerntelecom.co.uk?

Northerntelecom.co.uk has a “Refer a Friend” program where you can earn £100. The website mentions “Terms & conditions apply,” so you would need to contact them to understand the specific process and criteria for making a successful referral.

Does Northerntelecom.co.uk offer cloud telephony solutions?

Yes, by offering “Unified Communications” and “SIP Phone Lines,” Northerntelecom.co.uk provides cloud-based telephony solutions.

SIP Session Initiation Protocol enables voice calls over the internet, forming the backbone of modern cloud communication systems that are flexible and scalable.