Moveinmatters.co.uk Reviews

Based on checking the website Moveinmatters.co.uk, it appears to be a legitimate and professional removal and storage service based in the UK.

The site details a range of services from house and office removals to secure storage solutions across Bicester, Banbury, Brackley, and Buckingham.

They emphasize a customer-first approach, an experienced team, and comprehensive moving services, aiming to make the relocation process stress-free and efficient for both families and businesses.

This seems like a straightforward, practical service for anyone needing to move, focusing on logistics and practical support rather than anything speculative or unapproved.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Moveinmatters.co.uk Review & First Look

When you land on Moveinmatters.co.uk, the first impression is one of professionalism and clarity.

The design is clean, the navigation intuitive, and the primary message—stress-free removals and secure storage—is immediately apparent.

It’s clear they want to instill confidence from the outset.

User Interface and Experience

The website’s user interface is designed for ease of use.

Key information, such as services offered, areas covered, and contact details, is readily accessible.

• Clear Call-to-Actions: Buttons like “Get a Quote” are prominent, guiding users toward the next step.
• Responsive Design: The site appears to be responsive, adapting well to different screen sizes, which is crucial for users accessing it from mobile devices.
• Professional Imagery: The use of relevant, high-quality images of moving trucks and storage facilities reinforces their service offerings.

Initial Impressions of Service Scope

Moveinmatters.co.uk presents itself as a comprehensive solution provider for various relocation needs.

• Residential and Commercial: They explicitly cater to both house removals and office relocations, indicating a broad service capability.
• Storage Solutions: The inclusion of secure storage facilities is a significant value-add, addressing a common need during transitions.
• Local and National Coverage: While based in specific UK areas, they highlight their ability to handle both local and long-distance moves, which expands their potential customer base.

From a user’s perspective, the site does an excellent job of outlining what they offer without overwhelming the visitor.

It’s practical, direct, and focuses on solving the common challenges associated with moving.

Moveinmatters.co.uk Features

Moveinmatters.co.uk boasts a range of features designed to simplify the moving process, which is often cited as one of life’s most stressful events.

Their services are structured to provide end-to-end support, from initial planning to settling into a new location. Starplandirect.com Reviews

Comprehensive Removals Services

They offer a robust set of services tailored for both residential and commercial clients.

• House Removals: This includes meticulous packing, safe transportation, and efficient unloading. The website highlights their dedicated team that “ensures your home move is smooth and stress-free,” allowing clients to “settle into your new home effortlessly.”
• Office Removals & Business Relocations: For businesses, minimizing downtime is critical. Move In Matters addresses this by providing “professional packing, transport, and setup to keep your operations running smoothly.” They handle everything from small office moves to large-scale relocations.
• Local and Long-Distance Moves: Whether you’re moving across town in Bicester or relocating nationwide, they confirm their capacity to manage both. This flexibility is a huge plus for diverse client needs.

Secure Storage Solutions

Beyond just moving, the need for temporary or long-term storage often arises.

• Short-Term and Long-Term Options: Their secure storage facilities cater to various durations, providing flexibility for clients renovating, downsizing, or awaiting a new property.
• 24/7 Monitoring: The emphasis on “24/7 monitoring” and trust in keeping belongings safe addresses a key concern for anyone entrusting their possessions to a third party.

Professional Packing and Preparation

Packing can be the most time-consuming and daunting part of moving.

Move In Matters offers solutions to alleviate this burden.

• High-Quality Packing Materials: They explicitly state the use of “high-quality, durable packing materials to protect your belongings from damage during transit.” This attention to detail is vital.
• Full Packing Services: This includes specialized protection for fragile items, provision of wardrobe boxes, and custom crating for valuable possessions. For busy individuals or families, having this handled by professionals is incredibly valuable.
• Furniture Dismantling and Reassembly: A common pain point, the ability to dismantle and reassemble bulky or delicate furniture like pianos, sofas, gym equipment is a significant advantage, saving clients time and potential damage.

Efficient Transportation and Logistics

Their logistical approach is designed for safety and timeliness.

• Modern, Tracked Vehicles: The use of “modern, tracked vehicles” provides a layer of security and allows for efficient management of the move. GPS tracking offers peace of mind.
• Protective Padding and Straps: These are standard but crucial details, ensuring items are secured during transit.
• Experienced Drivers: Their drivers navigate “the best routes to deliver your possessions safely and on time,” indicating local knowledge and efficiency.

These features collectively paint a picture of a well-rounded, professional moving company focused on providing a comprehensive, stress-free experience.

Moveinmatters.co.uk Pros & Cons

Like any service, Moveinmatters.co.uk has its strengths and potential areas for consideration.

Understanding these can help you determine if they are the right fit for your moving needs.

Pros

Moveinmatters.co.uk offers several compelling advantages for potential clients.

• Comprehensive Service Offering: They cover the entire spectrum of moving needs, from initial packing to transportation, unloading, and even secure storage. This “full-service” approach can significantly reduce the stress associated with coordinating multiple vendors. For example, their ability to handle “fragile item protection, wardrobe boxes, and custom crating for valuables” means less hassle for the customer.
• Strong Emphasis on Customer Service: The website repeatedly highlights a “customer-first approach” and a commitment to making moving “stress-free, efficient, and affordable.” Their values explicitly state “We prioritise your needs and schedule,” suggesting a tailored and attentive service experience.
• Experienced and Insured Team: The site mentions an “Experienced & Insured Team,” which is a crucial factor for trust and peace of mind. Knowing that skilled professionals are handling your belongings, and that there’s insurance coverage, mitigates significant risks.
• Local Expertise and Efficiency: Operating within specific UK areas Bicester, Banbury, Brackley, Buckingham means they likely possess “Local Knowledge & Expertise” regarding routes and logistics. This can translate into more efficient and timely moves, avoiding unnecessary delays.
• Transparent Moving Process: They outline a clear “How Our Moving Process Works” section Get a Free Quote, Packing & Preparation, Safe & Secure Transportation, Unpacking & Settling In. This transparency helps set expectations and provides a clear roadmap for clients.

Cons

While Moveinmatters.co.uk presents a strong service, there are a few aspects where more information or broader reach might be beneficial. Printerpatroner.dk Reviews

• Geographic Limitation Primary Focus: While they mention long-distance moves, their primary focus and stated “Areas We Cover” are specific to Bicester, Banbury, Brackley, and Buckingham. This means if you’re outside these core regions, their “local knowledge” might be less distinct, and you’d need to verify their service capabilities for your specific location.
• Lack of Online Booking/Quoting System: The process for getting a quote involves contacting them directly phone or online form. While this allows for personalized quotes, some competitors offer instant online estimators, which can be convenient for initial budgeting.
• Absence of Public Customer Testimonials/Reviews on Site: While they claim “a reputation for outstanding customer service,” the website itself doesn’t prominently feature customer testimonials, star ratings, or links to third-party review platforms like Trustpilot or Google Reviews. For a new visitor, seeing direct social proof could further build confidence.
• Limited Online Content beyond Services: The website is very service-oriented. There’s not much in terms of blog posts, moving guides, or tips that could further establish them as an authority and provide additional value to potential customers, beyond just listing services.

Understanding these points can help you weigh their offerings against your specific requirements and preferences for a moving company.

Moveinmatters.co.uk Alternatives

When seeking removal and storage services, it’s always wise to consider alternatives to ensure you find the best fit for your specific needs, budget, and location.

While Moveinmatters.co.uk appears to be a solid choice for its stated service areas, a look at the broader market can provide valuable context.

National UK Removal Companies

These are often larger organizations with a wider reach and extensive resources, suitable for complex or long-distance moves.

• Pickfords: One of the oldest and largest removal companies in the UK, Pickfords offers a full range of services including domestic and international removals, storage, and business relocations. They have a vast network and experience with various types of moves.
  • Pros: Extensive experience, nationwide coverage, international services, comprehensive insurance options.
  • Cons: Can sometimes be more expensive due to overheads, personalized service might feel less intimate than a local firm.
• Britannia Movers International: A network of independent, family-run removal companies across the UK, operating under a national brand. They offer house removals, international moving, and secure storage.
  • Pros: Combines local expertise with national resources, competitive pricing due to regional branches, good for both local and long-distance.
  • Cons: Service quality can vary slightly between independent branches.
• Robinsons Relocation: Another long-standing national mover, Robinsons specializes in domestic, international, and commercial removals, with a focus on high-quality service and secure storage.
  • Pros: Strong reputation, professional packing services, good for complex moves.
  • Cons: Might be less flexible with last-minute changes compared to smaller local firms.

Local/Regional Removal Companies

Similar to Moveinmatters.co.uk, these companies specialize in specific geographic areas, often offering highly personalized service and competitive local rates.

• Man with a Van Services: For smaller moves, single items, or those on a tighter budget, a local “man with a van” service can be a cost-effective alternative.
  • Pros: Highly flexible, often cheaper, good for smaller loads or short distances.
  • Cons: Less comprehensive service often no packing or storage, limited insurance, reliability can vary significantly between operators.
• Independent Local Movers: Search for companies specifically operating in your immediate vicinity. A quick Google search for “removal company ” will yield results.
  • Pros: Deep local knowledge, often more flexible and personal service, potentially better rates for local moves.
  • Cons: Service scope might be narrower, fewer resources for very large or complex moves, less brand recognition for vetting.

DIY Moving with Van Rental

For those looking to save costs and who have the time and physical capacity, renting a moving van and handling the move yourself is an option.

• Companies like Enterprise, Hertz, or local van rental agencies: Provide vehicles of various sizes.
  • Pros: Most cost-effective excluding labor, full control over your belongings.
  • Cons: Requires significant physical effort, no professional packing or loading assistance, you are responsible for damage, potential for injury, need to arrange your own insurance.

When choosing an alternative, it’s crucial to get multiple quotes, compare services, check for insurance coverage, and look for independent reviews to ensure reliability and quality.

Moveinmatters.co.uk Pricing

Understanding the pricing structure of a removal company is crucial, as costs can vary significantly based on the scope of services, distance, and volume of belongings.

Based on Moveinmatters.co.uk’s website, their approach to pricing is quite common in the removals industry.

Quote-Based System

Moveinmatters.co.uk operates on a quote-based system rather than providing fixed prices online. This is typical for removal services due to the highly individualized nature of each move. Americanbookspublisher.com Reviews

• Initial Free Quote: The website prominently features “Get your FREE quote today” and “Contact us for a no-obligation quote.” This initial contact allows them to gather preliminary information.
• Preliminary Estimate followed by Survey: They explain their two-step quoting process: “We’ll give you a preliminary estimate price and then conduct a survey to accurately asses the move for a final quote.” This is a robust approach to ensure accuracy. A survey, often conducted in person or via video call, allows them to:
  • Assess the volume of items number of boxes, size of furniture.
  • Note any specialist items pianos, artwork, gym equipment requiring special handling.
  • Understand access challenges at both properties stairs, narrow doorways, parking.
  • Determine packing service needs.
  • Calculate travel distance.

Factors Influencing the Cost

Several variables will directly impact the final price you receive from Moveinmatters.co.uk:

1. Volume of Belongings: This is arguably the biggest factor. The more items you have, the larger the vehicle required and the more time and personnel needed for packing and loading. A 3-bedroom house move will naturally cost more than a 1-bedroom apartment move.
2. Distance of the Move: Local moves within Bicester or Banbury will be less expensive than long-distance moves across the country. Fuel, driver hours, and potential overnight stays for long hauls all contribute to increased costs.
3. Services Required:
   • Packing Service: Opting for their full packing service including materials will add to the cost, but saves you significant time and effort.
   • Unpacking Service: Similarly, having their team assist with unpacking and furniture assembly at the new location incurs an additional charge.
   • Dismantling/Reassembly: While they state they can handle this, complex or multiple items might be factored into the overall labor cost.
4. Access Challenges: Properties with multiple flights of stairs, difficult parking access, long walks from the door to the vehicle, or very narrow hallways can increase the time required and thus the labor cost.
5. Specialist Items: Moving items like grand pianos, large safes, or delicate antiques often requires specialized equipment, additional personnel, and specific insurance, leading to higher costs.
6. Storage Needs: If you require their secure storage solutions, this will be an ongoing cost, typically charged monthly or weekly, depending on the volume of items stored.
7. Moving Date: Weekends, bank holidays, and popular times of the month e.g., end of the month can sometimes incur higher charges due to increased demand.

Getting an Accurate Quote

To get the most accurate quote from Moveinmatters.co.uk, you should be prepared to provide detailed information about your move.

• Inventory: Have a good estimate of the number and types of items you need to move.
• Access Details: Be clear about the layout of both your current and new properties.
• Service Preferences: Know exactly what services you’d like them to provide e.g., full pack, just transport, storage.

While they don’t list specific prices on the website, their clear process for obtaining a quote suggests a commitment to transparency once they have assessed your unique situation.

This personalized approach often leads to more accurate and fair pricing compared to generic online calculators.

How to Cancel Moveinmatters.co.uk Subscription / Free Trial

The concept of “subscription” or “free trial” doesn’t directly apply to a service like Moveinmatters.co.uk in the way it would for a software or streaming platform. Removal and storage companies typically operate on a contractual, project-based model. However, the equivalent of “cancelling” would be either modifying or terminating your confirmed booking or storage agreement.

Cancelling or Modifying a Removal Booking

If you have a confirmed removal date with Moveinmatters.co.uk and need to cancel or change it, here’s how you should approach it:

1. Review Your Agreement/Quote: When you accepted their quote, you likely received a booking confirmation or a detailed agreement. This document should outline their cancellation policy, including any notice periods required and potential charges for late cancellation. Many removal companies have clauses for:
   • Full Refund: If cancelled with significant notice e.g., 7-14 days prior.
   • Partial Refund/Cancellation Fee: If cancelled with less notice e.g., 1-6 days prior, often to cover administrative costs or lost booking opportunities.
   • No Refund: If cancelled on the day of the move or very short notice.
2. Contact Them Immediately: The most crucial step is to contact Moveinmatters.co.uk as soon as you know your plans have changed.
   • Phone Call: This is generally the most effective method for urgent changes. Their website lists phone numbers: 01869 254636. Speak directly to a representative and get their name.
   • Email: Follow up any phone conversation with an email to [email protected] to create a written record of your request and the agreed-upon outcome. State clearly your booking details name, date, address and whether you wish to cancel or reschedule.
3. Be Prepared for Fees: Understand that last-minute cancellations or rescheduling might incur a fee, especially if their team has already allocated resources or turned down other work for your booked slot. Honesty and prompt communication can sometimes help negotiate these fees.
4. Confirm the Cancellation/Change in Writing: Always ask for written confirmation email that your booking has been cancelled or successfully rescheduled, and if any charges apply. This protects you in case of any future dispute.

Cancelling a Storage Agreement

If you are utilizing their secure storage solutions, cancelling this service would be a matter of terminating your storage contract.

1. Check Your Storage Agreement: Your storage contract will detail the notice period required before vacating your unit. This is typically 7, 14, or 30 days. It will also specify payment terms and any penalties for early termination though often, you just pay up to the end of your notice period.
2. Provide Written Notice: While a phone call might initiate the process, it’s best practice to provide written notice email to [email protected] of your intent to terminate the storage agreement. Include your account number or storage unit details, and your desired vacating date.
3. Arrange for Item Retrieval: Coordinate with Moveinmatters.co.uk for the retrieval of your stored belongings. This might involve scheduling a pick-up or arranging for them to be delivered to a new location, which could incur additional charges.
4. Clear Any Outstanding Payments: Ensure all outstanding storage fees are paid up to the date of termination as per your agreement.

In summary, while there isn’t a “cancel subscription” button, the process revolves around clear, timely communication with Moveinmatters.co.uk, adhering to the terms outlined in your booking or storage agreement.

Moveinmatters.co.uk vs. Competitors

When evaluating Moveinmatters.co.uk against its competitors, it’s essential to consider various factors such as service scope, geographic focus, pricing models, and customer support.

The moving industry is highly competitive, ranging from large national firms to small, independent local operators. Racetopprint.com Reviews

Key Differentiators of Moveinmatters.co.uk

Moveinmatters.co.uk positions itself as a reliable, local expert with a comprehensive service offering.

• Local Expertise in Specific Regions: Their strong focus on Bicester, Banbury, Brackley, and Buckingham is a significant advantage. This implies deep knowledge of local routes, traffic patterns, and community regulations, potentially leading to more efficient and stress-free moves within these areas. Larger national companies might not have this granular local insight.
• Personalized Service: As a regional company, they are likely to offer a more personalized and flexible service compared to highly standardized national chains. Their emphasis on a “customer-first approach” suggests a willingness to tailor solutions.
• Comprehensive Offerings for Local Moves: They provide a full suite of services—packing, transportation, unpacking, and secure storage—all under one roof. This convenience is a strong selling point for customers who prefer a single provider for their entire relocation.
• Transparent Quoting Process: Their two-step quote system initial estimate followed by a survey indicates a commitment to accurate pricing, reducing the likelihood of hidden fees or surprises. This is often preferred over generic online calculators.

Comparison with National Chains e.g., Pickfords, Britannia

• Reach and Scale:
  • National Chains: Have a vast network, resources for international moves, and standardized procedures across the country. They can handle very large, complex, or multi-location moves with ease due to their scale.
  • Moveinmatters.co.uk: While they do long-distance moves, their core strength and competitive edge lie in their local presence. For a move spanning multiple regions or international borders, a national or international specialist might have more robust infrastructure.
• Pricing:
  • National Chains: Often have higher overheads, which can translate to higher prices, especially for smaller, local moves. However, their economies of scale might make them competitive for very large or long-distance moves.
  • Moveinmatters.co.uk: Likely to offer more competitive rates for local moves due to lower overheads and a focus on regional efficiency. Their personalized quote ensures a fair price for the specific job.
• Brand Recognition & Trust:
  • National Chains: Benefit from established brand recognition and decades of operation, which can instill immediate trust for some customers.
  • Moveinmatters.co.uk: Builds trust through explicit statements about their experienced and insured team, and their commitment to customer service. However, customers might need to rely more on direct engagement and local reviews to build confidence.

Comparison with “Man with a Van” Services

• Service Scope & Professionalism:
  • “Man with a Van”: Typically offer basic transport, sometimes with limited assistance for loading/unloading. They rarely provide professional packing materials, insurance, or storage facilities. The quality and reliability can vary significantly.
  • Moveinmatters.co.uk: Offers a full, professional service including packing, specific item handling, and secure storage, backed by an insured team. This is a much higher tier of service.
  • “Man with a Van”: Generally the cheapest option, often charged hourly or per load. Ideal for small moves or single items.
  • Moveinmatters.co.uk: More expensive than basic “man with a van” due to the comprehensive nature of their services, professionalism, and insurance. The value proposition is in the peace of mind and reduced effort.
• Insurance & Accountability:
  • “Man with a Van”: Insurance coverage can be minimal or non-existent, leaving customers vulnerable if items are damaged. Accountability can be difficult with informal operators.
  • Moveinmatters.co.uk: Clearly states they have an “Experienced & Insured Team,” implying professional liability and recourse in case of issues.

In conclusion, Moveinmatters.co.uk appears to be a strong contender for those seeking a reliable, comprehensive, and locally expert removal and storage service within their stated areas of operation.

They strike a balance between the personalized touch of a smaller firm and the professional capabilities found in larger enterprises, differentiating themselves from both ends of the market.