Customer support is often a make-or-break factor for any software, especially when you’re investing in a tool for your business. When it comes to MetaSurvey, the general sentiment regarding customer support seems to lean towards the positive, but with a couple of important nuances.
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The Good Feedback
Many users have had excellent experiences with MetaSurvey’s customer support. Here’s what they often highlight:
- Top-Notch Service: Several reviews on platforms like AppSumo describe the support as “top notch” and express gratitude for quick solutions to their requests. This indicates that when users reach out, they often get helpful and effective assistance.
- Responsiveness and Openness to Ideas: Users have praised the MetaSurvey team for being “very supportive and responsive on any questions,” and importantly, “keen to open for ideas/suggestions.” This suggests an active developer who listens to their user base and aims to improve the product based on feedback. If you have a feature idea or a suggestion, there’s a good chance it will be heard.
- Direct Interaction with Founder: In some instances, it appears users might even get direct responses from the founder, Kirill Tereshchenko, which can be reassuring and efficient for problem-solving.
The Less-Than-Ideal Feedback
While the positives are strong, there have been a few isolated instances where users reported issues, which are worth noting:
- Delayed Responses: One user explicitly mentioned experiencing “0 literal support” and waiting “5+ days just waiting” for a reply via email and chatbot. This kind of delay can be incredibly frustrating, especially if you’re stuck on a critical task. It’s unclear how widespread these delays are, but it’s a concern raised by at least one user.
- Specific Nature of Interactions: In one particular public exchange, the founder called out a user for repeatedly attempting to negotiate a “backdoor deal” to bypass AppSumo commissions, labeling it as “inappropriate.” While this isn’t a direct complaint about technical support, it highlights that some interactions might be less about product issues and more about business conduct.
Overall Assessment
It seems that for straightforward product queries, bug reports, or general assistance, MetaSurvey’s customer support is generally responsive and helpful. The feedback suggests a committed developer who genuinely wants to see users succeed with the tool and is open to improving it.
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However, like many smaller development teams or tools on lifetime deal platforms, there might be occasional instances of slower response times, particularly if the query is complex, falls outside standard support, or during peak periods. If customer support speed is an absolute top priority for your business and you foresee needing frequent, immediate assistance, it might be worth testing their response times during a free trial or with a basic query before committing to a larger plan.
That said, for most users, the positive experiences with support appear to outweigh the rare negative ones, reinforcing MetaSurvey’s legitimacy and commitment to its users. Is Screpy Worth It?
Read more about MetaSurvey — Plus exclusive Review:
MetaSurvey Review & First Look
MetaSurvey Features
MetaSurvey Pros & Cons
MetaSurvey Pricing
How Does MetaSurvey Work?
Is MetaSurvey Legit?
MetaSurvey Complaints & Common Issues
MetaSurvey Dashboard Overview
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