Mcglass.co.uk Reviews

Based on checking the website, Mcglass.co.uk appears to be a legitimate and established window, door, and conservatory installation and repair company serving the Sussex area and beyond.

The site presents a professional image, highlighting their long-standing presence since 1996, a team of 18 directly employed staff, and a strong emphasis on customer care, after-sales service, and guarantees.

For anyone considering home improvements involving glazing, windows, doors, or conservatories in the South East of England, Mcglass.co.uk offers a comprehensive range of services and a clear process for engaging with their team, suggesting they are a reliable option for these essential home upgrades.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding Mcglass.co.uk: A Deep Dive into Their Services

Mcglass.co.uk is a long-standing player in the home improvement sector, specializing in windows, doors, and conservatories.

Based in Bexhill, East Sussex, they’ve been operating since 1996, which, in the home improvement world, speaks volumes about their stability and experience. They don’t just sell products.

They offer a full-service approach, from initial consultation and measurement to installation and robust after-sales support.

The Mcglass.co.uk Ethos and History

The company’s longevity isn’t accidental.

It’s built on a foundation of customer care and reliability.

With operations starting in 1996 in Little Common, Bexhill, they’ve expanded significantly, now boasting a team of 18 directly employed staff.

This direct employment model is a critical differentiator, ensuring greater control over quality and consistency from the initial estimate through to project completion.

It’s not uncommon for businesses to subcontract, which can lead to inconsistencies, but Mcglass.co.uk opts for direct control, a strategy that often translates to a more seamless customer experience.

• Established Presence: Operational since September 1996, demonstrating long-term stability.
• Directly Employed Staff: All 18 team members are directly employed, ensuring consistent quality and accountability.
• Customer-Centric Approach: A stated focus on “customer care and a second to none after-sales service.”

Comprehensive Product and Service Offerings

Mcglass.co.uk isn’t a one-trick pony.

Their website details a broad spectrum of products and services, catering to various home improvement needs related to glazing. Glacierfreshfilter.com Reviews

This comprehensive offering means homeowners often don’t need to juggle multiple contractors for different aspects of a renovation.

Windows: A Spectrum of Styles and Functionality

When it comes to windows, Mcglass.co.uk offers variety to match different architectural styles and personal preferences. This isn’t just about aesthetics.

It’s about energy efficiency, security, and noise reduction.

• Casement Windows: The most common window type, known for their versatility and excellent thermal performance. They offer maximum ventilation.
• Flush Sash Windows: Designed to sit flush within the frame, offering a sleek, contemporary look while often mimicking traditional timber frames. This provides a modern aesthetic without sacrificing classic charm.
• Vertical Sliding Windows Sash Windows: Ideal for period properties, these mimic traditional sliding sash windows but with modern materials and mechanisms for improved insulation and ease of use.
• Secondary Glazing Windows: An effective solution for properties where double glazing isn’t feasible e.g., listed buildings or for significantly enhancing thermal and acoustic insulation without replacing existing windows.
• Bay Windows: A classic choice that adds character and creates additional internal space, often enhancing natural light.

Doors: Security, Style, and Performance

Doors are a critical component of any home, impacting security, curb appeal, and energy efficiency.

Mcglass.co.uk provides a range that balances these aspects.

• Standard UPVC Doors: A popular, low-maintenance, and cost-effective option known for good insulation properties.
• Composite Doors: Often considered a premium choice, composite doors combine multiple materials to offer superior strength, security, and thermal efficiency, alongside a wide range of aesthetic options.
• Patio Doors: Large glass panels designed to slide open, connecting internal and external spaces seamlessly, ideal for access to gardens or patios.
• French Doors: Hinged doors that open outwards or inwards, providing a wide opening and a classic, elegant look, often used for garden access.
• Aluminium Bi-Folding Glass Doors: A contemporary and highly sought-after option that allows entire walls to open up, blurring the lines between indoor and outdoor living. These offer exceptional light and flexibility.

Conservatories and Upgrades: Expanding Living Space

Conservatories are a popular way to add space and natural light to a home.

Mcglass.co.uk handles new installations and significant upgrades to existing structures.

• New Conservatories: Design and installation of complete conservatory structures, offering various styles like Victorian, Edwardian, Lean-to, and bespoke options.
• Conservatory Upgrades: This is a crucial service for many homeowners. Older conservatories often suffer from poor temperature regulation – too hot in summer, too cold in winter. Mcglass.co.uk offers solutions to transform these spaces into year-round usable rooms.
  • Warm Roof: Replaces a glass or polycarbonate roof with a solid, insulated tiled roof, significantly improving thermal performance and creating a more stable temperature.
  • Glass Roof: Modern, high-performance glass roofs with low-emissivity coatings can dramatically improve insulation compared to older glass or polycarbonate versions, while retaining natural light.
  • Poly Roof: While often associated with older, less efficient conservatories, modern polycarbonate roofs are still available, though often superseded by glass or warm roof options for superior performance.

Glass, Aluminium, and Small Works

Beyond the major installations, Mcglass.co.uk also handles specialized glass products and smaller repair jobs, which can be invaluable for homeowners.

• Splashbacks: Custom-cut glass splashbacks for kitchens and bathrooms, offering a sleek, hygienic, and easy-to-clean alternative to tiles.
• Double Glazing Repairs: A common need for aging units where seals fail, leading to condensation between the panes.
• Glass and Glass Units: Supply and installation of various types of glass, including single panes and insulated glass units IGUs.
• Hinges, Handles & Locks: Repair and replacement of hardware for windows and doors, extending the life of existing installations.

Service Area and Local Reputation

While primarily focused on Sussex, particularly Bexhill, Hastings, Eastbourne, and Rye, Mcglass.co.uk also undertakes projects in Kent and Surrey, often for clients who have been recommended by previous customers.

This organic growth through word-of-mouth recommendations is a strong indicator of customer satisfaction. Emma.fr Reviews

Local businesses thrive on reputation, and their ability to attract work outside their immediate geographical area suggests a solid standing within the industry.

• Core Service Area: Bexhill, Hastings, Eastbourne, Rye Sussex.
• Extended Reach: Kent and Surrey, largely driven by customer referrals.
• Community Integration: Being a local business for over 25 years implies deep roots and understanding of regional building needs and aesthetics.

The Mcglass.co.uk Customer Journey: From Quote to Completion

Understanding the process a company follows is key to setting expectations and evaluating their professionalism.

Mcglass.co.uk outlines a straightforward, customer-friendly journey from the initial inquiry to the final handover.

This transparency is a positive sign, indicating a structured approach to project management.

Requesting a Quote: The First Step

The initial interaction is crucial.

Mcglass.co.uk emphasizes convenience and minimal disruption, which is a big plus for busy homeowners.

• Arranged Visits: They schedule visits at the customer’s convenience to measure up and discuss requirements. This avoids unexpected calls or rushed assessments.
• Flexibility: The option to rearrange appointments highlights their understanding of customer schedules.
• Initial Assessment: The goal is to quickly measure and assess, minimizing inconvenience. This first step isn’t just about numbers. it’s about understanding the client’s vision and practical needs.

Measurement, Options, and Initial Costs

This phase moves from initial contact to a more concrete proposal, blending technical assessment with budget considerations.

• Detailed Measurement: A thorough measurement ensures accuracy and helps in identifying potential challenges or specific requirements.
• Best Options and Solutions: They aim to offer solutions that align with both the client’s needs and budget. This isn’t just about providing a price. it’s about advising on the most suitable materials, styles, and energy-efficient options.
• Expected Costs: Transparency in providing expected costs early on helps customers budget effectively and make informed decisions without hidden surprises later in the process.

Project Confirmation and Scheduling

Once the initial proposal is agreeable, the next step involves finalizing details and setting a clear timeline.

• Follow-Up Visit: A second visit is often conducted to confirm measurements, discuss logistical aspects like access arrangements, and finalize the scope of work. This attention to detail reduces the likelihood of issues during installation.
• Confirmation of Work Date: Providing a firm date for the commencement of works helps customers plan around the disruption, which is often a major concern for home improvement projects.
• Logistical Planning: Discussion about best working times and access arrangements ensures a smoother installation process for both the customer and the installation team.

Works Completion and After-Sales Support

The ultimate success of any home improvement project hinges on the quality of the finished work and the support offered afterward.

• Scheduled Completion: The commitment to completing works “as close to our schedule as possible” reflects a focus on efficiency and meeting deadlines. While unforeseen issues can arise, aiming for precision in timing is a positive attribute.
• Certification and Guarantees: This is a major selling point. Mcglass.co.uk explicitly states that “everything we fit including conservatories, windows and doors has a guarantee, many items are up to ten years.” They also mention the availability of “insurance-backed guarantee,” which provides an additional layer of financial protection and peace of mind for the customer. This demonstrates confidence in their products and workmanship.
  • Guarantee Details: Customers are directed to contact their office for specific warranty and guarantee information, ensuring they receive precise details tailored to their installation.
• Repairs & Small Works Department: A dedicated department for repairs to windows even those not installed by them covering hinges, handles, and glass units is a testament to their commitment to ongoing support and practicality. This separates them from companies that only focus on new installations.

Guarantees and Assurances: Peace of Mind for Homeowners

When investing in significant home improvements like windows, doors, and conservatories, guarantees are paramount. Be10x.in Reviews

Mcglass.co.uk places a strong emphasis on providing robust assurances, which is a critical factor for building trust and providing peace of mind.

Standard Product Guarantees

The website clearly states that “everything we fit including conservatories, windows and doors has a guarantee, many items are up to ten years.” This indicates a high level of confidence in the quality and durability of the products they supply and install.

• Product Longevity: A 10-year guarantee for many items is standard for high-quality window and door installations, covering potential defects in materials or manufacturing.
• Workmanship Assurance: While the product guarantee covers the items themselves, the company’s direct employment of staff strongly implies that workmanship is also implicitly guaranteed, leading to fewer installation-related issues.
• Specifics upon Request: Directing customers to contact their office for “Warranty and Guarantees” suggests that the exact terms and conditions, including what specific parts are covered and for how long, are detailed and readily available. This transparency is crucial.

Insurance-Backed Guarantees IBGs

The mention of offering an “insurance-backed guarantee” is a significant advantage and a strong indicator of consumer protection.

• What is an IBG? An Insurance-Backed Guarantee provides cover for the homeowner in the unlikely event that the installation company ceases to trade. If the original installer goes out of business, the insurance company will step in to honor the guarantee. This could mean paying for another company to complete remedial work or offering a refund.
• Consumer Protection: This offers an extra layer of financial security beyond the standard company guarantee. It protects the customer’s investment even if the business faces unforeseen circumstances.
• Industry Standard for Trust: Reputable companies often offer IBGs, as it demonstrates a commitment to safeguarding consumer interests and adhering to high industry standards. It’s often required by consumer protection schemes or building control for certain types of work.

Certifications and Compliance

While the website doesn’t explicitly list specific industry accreditations like FENSA or CERTASS for windows and doors, the long trading history and mention of guarantees strongly suggest adherence to relevant building regulations and industry best practices.

• Building Regulations: Any installation of new windows, doors, or conservatories must comply with current building regulations, particularly concerning thermal performance and safety glazing. Reputable installers will ensure this compliance, often providing certification upon completion.
• Energy Efficiency: Modern windows and doors are rated for their energy efficiency U-values. Companies like Mcglass.co.uk would typically install products that meet or exceed current energy performance standards, helping homeowners reduce their energy bills and carbon footprint.
• Security Standards: Doors and windows installed should meet recognized security standards e.g., PAS 24 to provide adequate protection against forced entry.

The Value Proposition: Why Choose Mcglass.co.uk?

Beyond their product range and process, the real question for any potential customer is, “What value do they bring?” Mcglass.co.uk articulates several key differentiators that make a compelling case for their services.

Expertise and Experience

With over two and a half decades in business, Mcglass.co.uk brings a wealth of experience to every project.

This isn’t just about knowing how to install a window.

It’s about understanding different property types, anticipating potential issues, and providing tailored solutions.

• Long-Standing Operation: Since 1996, they’ve navigated various economic conditions and building trends, accumulating deep industry knowledge.
• Skilled Workforce: “All our staff are directly employed,” which means a consistent quality of workmanship and adherence to company standards. This is a significant advantage over companies relying heavily on subcontractors.
• Problem-Solving Capability: Years of experience mean they’ve likely encountered and successfully resolved a wide array of installation challenges, from complex architectural features to unforeseen structural issues.

Customer Service and After-Sales Support

This is where many companies fall short, but Mcglass.co.uk explicitly prides itself on “customer care and a second to none after-sales service.”

• Responsive and Polite Service: The website emphasizes a “polite, honest and reliable service,” which aligns with positive customer interactions throughout the project.
• Dedicated Repairs Department: The existence of a separate department for “small works and repairs” is a standout feature. It shows a commitment to long-term support, not just initial sales. This means issues with hinges, handles, or glass units can be addressed efficiently, even if they didn’t install the original product. This builds immense goodwill and trust.
• Accessible Support: Providing a phone number and email address for inquiries and support makes it easy for customers to get in touch.

Quality and Guarantees

The combination of quality products and robust guarantees provides significant assurance for homeowners. Nebula-funding.com Reviews

• Guaranteed Products: “Many items are up to ten years” for guarantees, indicating faith in the durability of their installations.
• Insurance-Backed Guarantees: The availability of an IBG offers an extra layer of protection, safeguarding the customer’s investment should the company cease trading. This is a mark of a responsible and customer-focused business.
• Quality Materials: While specific brands aren’t listed on the homepage, the implied quality of products through the guarantees suggests they work with reputable manufacturers and suppliers of UPVC, composite, and aluminium systems.

Local Business Advantage

For many homeowners, supporting local businesses is a priority, and it often comes with tangible benefits.

• Regional Expertise: A company based in Bexhill and primarily serving Sussex understands the local housing stock, planning regulations, and aesthetic preferences better than a national chain.
• Community Investment: Direct employment of staff means the company is contributing to the local economy and community.
• Accessibility and Accountability: Being local often means quicker response times for service calls and a higher degree of accountability, as their reputation is directly tied to their local community.

Considerations for Potential Customers

While Mcglass.co.uk presents a strong case, as with any significant investment, potential customers should undertake their own due diligence.

Obtaining Multiple Quotes

It’s always prudent to obtain quotes from a few different companies. This helps in comparing not just prices, but also:

• Product Specifications: Ensure you’re comparing like-for-like in terms of U-values, security features, material thickness, and hardware quality.
• Installation Scope: Understand exactly what’s included in the quote – removal of old frames, making good, waste disposal, scaffolding if needed, etc.
• Guarantee Details: Compare the length and scope of guarantees, and verify if an insurance-backed guarantee is standard or an optional extra.
• Payment Terms: Understand the deposit requirements, payment schedule, and any financing options available.

Verifying Accreditations and Reviews

While the website gives a good overview, further checks can provide additional assurance.

• Industry Accreditations: Inquire about specific certifications like FENSA, CERTASS, or TrustMark. These schemes ensure compliance with building regulations and provide consumer protection.
• Independent Reviews: Search for reviews on platforms like Google My Business, Checkatrade, Trustpilot, or local business directories. These offer insights into other customers’ experiences. Pay attention to consistent themes in both positive and negative feedback.
• References: Ask Mcglass.co.uk if they can provide references from recent customers in your area, or if they have a portfolio of completed projects you can view e.g., on their “Our Work” page.

Understanding the Contract

Before signing any contract, it’s essential to read and understand all terms and conditions.

• Full Scope of Work: Ensure the contract clearly outlines every aspect of the project, from materials to timescales.
• Cancellation Policy: Know your rights regarding cancellation, especially within any cooling-off period.
• Payment Schedule: Confirm the payment milestones and what triggers each payment.
• Dispute Resolution: Understand the process for resolving any potential issues that may arise during or after the installation.

Mcglass.co.uk in the Competitive Landscape

The market for windows, doors, and conservatories is highly competitive, with both national chains and numerous local independent installers.

Mcglass.co.uk’s strategy seems to leverage its local presence and direct employment model as key differentiators.

Vs. National Chains

• Pros of Mcglass.co.uk: Often more personalized service, quicker response times for local issues, direct accountability from employed staff, and deeper understanding of local architectural styles.
• Cons of Mcglass.co.uk: May have slightly less purchasing power for materials than large national chains though this isn’t always reflected in consumer pricing, and a smaller marketing footprint.

Vs. Smaller Independent Installers

• Pros of Mcglass.co.uk: Established history since 1996, larger team 18 staff, dedicated repairs department, and the ability to offer insurance-backed guarantees often put them ahead of very small, one or two-person operations. They offer a more robust support structure.
• Cons of Mcglass.co.uk: Might be perceived as less flexible on pricing compared to very small, low-overhead operations, though this is often balanced by greater reliability and guarantees.

Their explicit focus on “customer care and a second to none after-sales service,” coupled with their long trading history and directly employed staff, positions Mcglass.co.uk as a reliable and trustworthy option for homeowners in their service areas.

The ability to handle both large installations and small repairs further enhances their appeal, indicating a full-lifecycle approach to customer needs.

Frequently Asked Questions

What services does Mcglass.co.uk offer?

Mcglass.co.uk offers a comprehensive range of services including the installation of various types of windows casement, flush sash, vertical sliding, secondary glazing, bay, doors UPVC, composite, patio, French, aluminium bi-folding, conservatories, conservatory upgrades warm roofs, glass roofs, porches, and a dedicated department for repairs and small works double glazing repairs, glass units, hinges, handles, locks, splashbacks. Sjlogisticsgroup.com Reviews

Where is Mcglass.co.uk based?

Mcglass.co.uk is based in Bexhill, East Sussex, UK.

What areas does Mcglass.co.uk serve?

Mcglass.co.uk primarily serves the Sussex area, including Bexhill, Hastings, Eastbourne, and Rye.

They also travel to Kent and Surrey for customers who have been recommended by previous clients.

How long has Mcglass.co.uk been in business?

Mcglass.co.uk opened its first premises in September 1996, meaning they have been in business for over 25 years.

Does Mcglass.co.uk offer guarantees on their installations?

Yes, Mcglass.co.uk states that everything they fit, including conservatories, windows, and doors, comes with a guarantee, with many items guaranteed for up to ten years. They also offer an insurance-backed guarantee.

Are Mcglass.co.uk’s staff directly employed?

Yes, all of Mcglass.co.uk’s 18 staff members are directly employed, which they state gives them complete control from the estimate through to the finished job.

What types of windows does Mcglass.co.uk install?

Mcglass.co.uk installs casement windows, flush sash windows, vertical sliding windows, secondary glazing windows, and bay windows.

What types of doors does Mcglass.co.uk offer?

Mcglass.co.uk offers standard UPVC doors, composite doors, patio doors, French doors, and aluminium bi-folding glass doors.

Can Mcglass.co.uk upgrade an existing conservatory?

Yes, Mcglass.co.uk provides conservatory upgrade services, including installing warm roofs, modern glass roofs, or poly roofs to improve thermal performance and usability.

Does Mcglass.co.uk handle small repairs or just new installations?

Mcglass.co.uk has a separate department dedicated to small works and repairs, covering double glazing repairs, glass and glass units, hinges, handles, and locks for windows, even if they didn’t install the original units. Ef.com Reviews

How do I request a quote from Mcglass.co.uk?

You can request a quote by contacting them via phone at 01424 220999 or email at [email protected].

They will arrange a convenient time to visit and measure up.

What is the process for a project with Mcglass.co.uk?

Their process involves requesting a quote, a visit for measurement and initial cost provision, a second visit for confirmation of details and scheduling if you proceed, completion of works, and provision of certification and guarantees.

What is an insurance-backed guarantee?

An insurance-backed guarantee IBG provides protection for the customer in the event that the installation company ceases to trade.

It means an independent insurer will honour the guarantee for the remainder of its term.

Does Mcglass.co.uk provide glass splashbacks?

Yes, Mcglass.co.uk mentions providing splashbacks as part of their glass and glass unit services.

How does Mcglass.co.uk ensure customer care?

Mcglass.co.uk prides itself on customer care and a “second to none” after-sales service, which includes having directly employed staff, offering guarantees, and maintaining a dedicated repairs department.

Are their doors and windows energy efficient?

While specific energy ratings aren’t listed on the homepage, modern UPVC, composite, and aluminium systems, especially with double glazing, are designed for energy efficiency, and reputable installers like Mcglass.co.uk would ensure compliance with current building regulations.

Can Mcglass.co.uk install custom glass units?

Yes, they offer services for glass and glass units, implying they can supply and install custom-sized or specific types of glass as needed for repairs or new installations.

What kind of roof options do they offer for conservatories?

For conservatories, they offer warm roofs solid, insulated tiled roofs, glass roofs, and poly roofs. Doyouspain.com Reviews

What security features do their doors and windows have?

While not explicitly detailed on the homepage, reputable installers like Mcglass.co.uk typically provide doors and windows that meet recognized security standards, featuring multi-point locking systems and robust hardware.

Customers should inquire about specific security accreditations e.g., PAS 24.

How can I contact Mcglass.co.uk for warranty or guarantee information?

You should contact their office directly via phone at 01424 220999 or email at [email protected] for specific warranty and guarantee details for your installation.