ManyContacts Customer Support Review

When you’re relying on a tool like ManyContacts to handle your customer communications, having solid customer support is pretty crucial. From what I’ve gathered from user reviews, the experience with ManyContacts’ customer support seems to be a mixed bag, with some areas that could definitely use a boost.

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Some users have specifically mentioned experiencing slow customer support response times. This is a pretty common complaint with software, and it can be a real pain when you’re trying to solve an urgent issue that’s affecting your business operations. As one user put it, “currently companies do not have days to wait and the response threshold that exceeds 8 hours is already considered too long.” So, if quick, immediate assistance is a top priority for you, this is something to keep in mind.

On the flip side, ManyContacts does offer ways to get support. They have a general support email ([email protected]) and a phone number (+34 647 77 59 39). They also mention offering “exclusive support via WhatsApp” where you can “connect directly with an expert advisor to maximize your use of ManyContacts.” This direct WhatsApp support sounds promising for getting personalized help, especially since the tool is all about WhatsApp. Is ManyContacts Legit?

They also claim to offer “premium support” with an expert consultant who can guide you in defining and implementing your strategy within ManyContacts, helping with automations, sales funnels, chatbots, and more. This kind of proactive, strategic support is really valuable for getting the most out of the platform.

However, beyond the direct support, some users have also pointed out that tutorials can be outdated. This can make it challenging to learn the ropes or troubleshoot issues on your own, forcing you to rely more heavily on direct support, which, as noted, can sometimes be slow.

Despite these concerns, the company has shown a willingness to address issues raised by users, particularly in cases where there might have been billing errors or misunderstandings about lifetime deals. This responsiveness to feedback is a positive sign.

In summary, while ManyContacts offers various avenues for support, including direct WhatsApp assistance and premium consulting, there’s a recurring theme of slower response times in general customer support. If immediate problem-solving is critical for your business, it’s something to factor into your decision.

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