Makati-express.com Reviews

Based on looking at the website, Makati-express.com appears to be a legitimate international cargo and logistics service, specializing in door-to-door delivery, particularly to the Philippines.

It offers air and sea freight options, along with house removal and general logistics solutions.

The site emphasizes its long-standing presence since 1980, operating across various countries including Singapore, Malaysia, the UK, the US, and throughout the Middle East.

While the website presents itself as a reliable service for those needing to send goods internationally, especially to the Philippines, it’s crucial for users to conduct their own due diligence, verify specific service details, and compare it with other reputable logistics providers.

For anyone looking to send goods, especially internationally, the most important aspects are reliability, transparency, and timely delivery.

Makati-express.com seems to target the Filipino diaspora, offering a connection back home.

When evaluating such services, consider the clarity of their rate cards, the ease of tracking shipments, and the robustness of their customer support.

Ethical and transparent business practices are paramount in any transaction, and logistics is no exception.

Ensuring that the service adheres to fair pricing and provides clear communication about potential delays or issues is key for a trustworthy experience.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Makati-express.com Review & First Look

Based on checking the website, Makati-express.com presents itself as a long-established player in the international cargo forwarding industry, with a history dating back to 1980. The site’s interface is straightforward, primarily focusing on its core services: air freight, sea freight, and specialized logistics like house removal.

The initial impression is that of a company aiming to serve a specific niche, predominantly Filipinos sending goods back to the Philippines from various global locations.

Website Navigation and User Experience

The website features a simple navigation bar with clear links to “TRACK MY SHIPMENT,” “OUR SERVICES,” and “WHO WE ARE.” This intuitive layout allows users to quickly find essential information.

The “TRACK MY SHIPMENT” section is prominently displayed, indicating a focus on customer convenience, which is critical for logistics services.

However, the site’s design, while functional, could benefit from a more modern aesthetic to enhance user engagement.

For instance, some sections repeat information, which might indicate areas for refinement.

Core Services Offered

Makati-express.com highlights several key services:

• Air Freight: Positions itself as a faster alternative.
• Sea Freight: Typically the more economical option for larger shipments.
• Air-Sea Concept: A hybrid solution that aims to balance speed and cost, claiming to be “30-50% faster than sea freight and 30-50% cheaper than air freight.” This is an interesting offering for those looking for a middle-ground solution.
• Logistics Solutions: General logistics services, providing “the perfect balance between price and performance.”
• House Removal: Specialized service for shifting offices or homes, domestically or internationally.

These offerings cover a broad spectrum of shipping needs, from small parcels to large-scale relocations.

Makati-express.com Pros & Cons

When evaluating Makati-express.com, it’s important to weigh its strengths against potential areas for improvement.

Based purely on the website’s content, here’s a breakdown:

Pros

• Long-Standing History: The company claims to have been established in 1980, which suggests decades of experience in the cargo forwarding industry. A long operational history can often indicate stability and expertise, giving a sense of reliability.
• Extensive Network Coverage: The website mentions operations in Singapore, Malaysia, Indonesia, Hong Kong, United Kingdom, India, United States of America, and throughout the Middle East. This wide geographical reach allows them to cater to a diverse international client base.
• Specialization in Philippines Delivery: Their focus on door-to-door delivery to the Philippines is a significant advantage for the Filipino diaspora, providing a tailored service for a specific demographic.
• Hybrid Shipping Options: The “Air-Sea concept” is a unique offering that aims to provide a cost-effective yet relatively fast solution, bridging the gap between traditional air and sea freight. This flexibility can be very appealing to customers with varying budget and time constraints.
• Customer Testimonials: The website features testimonials from what appear to be satisfied long-term customers, some claiming loyalty since 2006 or even 14-20 years. These testimonials, if genuine, can build trust and demonstrate a track record of successful deliveries.
• Transparent and Fair Claims: The website repeatedly states, “We are FAIR and TRANSPARENT to all our Customers, Stakeholders, Employees and Vendors.” While this is a general claim, it signals an intent towards ethical business practices, which is crucial in logistics.

Cons

• Website Modernity and Detail: The website’s design feels somewhat dated compared to modern logistics platforms. Key information, such as detailed rate cards for specific countries beyond “UAE Bahrain KUWAIT QATAR SAUDI ARABIA USA,” is mentioned but not immediately accessible or clearly presented for all routes.
• Lack of Specific Pricing Information: While a “Rate Card” is indicated, detailed pricing or an instant quote tool is not prominently available. Users typically prefer to get an estimate quickly without having to contact customer service directly, especially for common routes.
• Repetitive Content: Several sections on the website, particularly under “WHY CHOOSE US,” feature repeated phrases and identical bullet points “Flexible & Dedicated Customer Care,” “Extensive Network Coverage,” “Live Tracking from Mobile” all followed by “We are FAIR and TRANSPARENT to all our Customers, Stakeholders, Employees and Vendors”. This repetition detracts from the professional presentation and can make the site feel less refined.
• Limited Online Functionality: Beyond tracking, there isn’t much interactive functionality for users. Features like online booking, detailed customs information, or FAQs directly addressing common shipping concerns are not immediately apparent.
• Dependence on Manual Inquiry: For detailed information on services, pricing, or specific logistical challenges, users likely need to contact them via email or other traditional methods, which can be less efficient than self-service options.
• Lack of Islamic-Specific Considerations: While the service itself isn’t inherently problematic from an Islamic perspective as it deals with cargo, the website doesn’t highlight any specific features for Muslim customers, such as ensuring proper handling of halal goods or adherence to Islamic financial principles in their transactions e.g., avoiding riba in payment options if any apply. While not a direct “con,” it’s a missed opportunity for a blog catering to a Muslim audience.

Makati-express.com Alternatives

When considering international cargo and logistics services, it’s wise to explore several reputable alternatives to ensure you find the best fit for your specific needs, focusing on reliability, transparency, and ethical practices.

For anyone seeking to send goods internationally, especially to the Philippines, here are some widely recognized alternatives:

Major International Carriers

• DHL Express: A global leader in international shipping and logistics. DHL offers robust tracking, express delivery options, and extensive worldwide coverage. They are known for their efficiency and wide range of services, including customs clearance assistance. For time-sensitive or high-value shipments, DHL is often a top choice.
• FedEx: Another prominent global courier, FedEx provides a comprehensive suite of international shipping services, including express, freight, and customs brokerage. Their global network is vast, and they offer reliable tracking and delivery options, catering to both individual and business needs.
• UPS United Parcel Service: UPS offers a broad portfolio of international shipping solutions, from small packages to large freight. They have a strong presence globally and provide reliable tracking, insurance options, and various service levels to suit different budgets and timelines.
• Aramex: While perhaps not as globally ubiquitous as DHL or FedEx, Aramex has a strong presence in the Middle East, Asia, and Africa. They offer international express, freight forwarding, and logistics solutions. Their regional expertise can be an advantage for shipments to or from these areas.

Specialized Freight Forwarders and Balikbayan Box Services

Given Makati-express.com’s focus on the Philippines, it’s also worth looking into services that specialize in “balikbayan boxes” or freight forwarding specifically for the Filipino diaspora:

• LBC Express: A major Filipino courier and cargo company with a significant international presence, particularly in countries with large Filipino populations. LBC is often the go-to for balikbayan boxes due to their extensive network within the Philippines and their door-to-door service. They offer both air and sea cargo.
• Forex Cargo: Another popular balikbayan box service provider, particularly strong in North America and Europe, offering door-to-door delivery to the Philippines. They are known for their competitive rates and focus on personal effects.
• Generic Freight Forwarders: Many local and international freight forwarding companies specialize in specific routes or types of cargo. Searching for “freight forwarders to Philippines from ” can yield numerous results. Always vet these companies thoroughly through reviews and direct inquiries.

Factors to Consider When Choosing an Alternative

When selecting an alternative, consider the following:

• Cost: Compare rates for different service levels e.g., express vs. economy, air vs. sea.
• Transit Time: How quickly do you need the shipment to arrive?
• Reliability & Tracking: Does the company offer robust tracking, and are there consistent positive reviews regarding timely and safe delivery?
• Customer Service: How accessible and responsive is their customer support?
• Insurance & Customs: What insurance options are available, and do they assist with customs documentation and clearance?
• Halal Considerations: For Muslim consumers, if sending consumables or sensitive items, inquire about their handling procedures to ensure they align with halal requirements where applicable. Ensure no interest-based payment methods are imposed.

By exploring these alternatives, you can make an informed decision that best meets your shipping needs while upholding ethical and transparent business practices.

How to Track a Makati-express.com Shipment

Tracking your shipment is one of the most critical features for any cargo service, providing peace of mind and transparency.

Based on the Makati-express.com website, the process for tracking a shipment appears straightforward and is prominently featured.

Steps to Track Your Shipment:

1. Locate the Tracking Section: On the Makati-express.com homepage, there is a clear section or link labeled “TRACK MY SHIPMENT” or “Air Shipment Tracking.” This is usually found at the top of the page or in a noticeable banner.
2. Enter Your Tracking Number: You will be prompted to enter a “TRACKING NUMBER” into a designated input field. This number is unique to your shipment and should have been provided to you by Makati-express.com when you booked or dropped off your cargo.
3. Initiate the Search: After entering the tracking number, there will typically be a button, often labeled “Track,” “Submit,” or an icon like a magnifying glass, which you need to click to initiate the tracking process.
4. Review Shipment Status: The system will then display the current status and history of your shipment. This usually includes:
   • Current Location: Where your package is at that moment.
   • Last Scan Event: The most recent logistical update e.g., “Departed from warehouse,” “Arrived at destination hub,” “Out for delivery”.
   • Estimated Delivery Date: If available, an approximate date when your package is expected to arrive.
   • History Log: A chronological list of all tracking events from pickup to various transit points.

Key Information to Have:

• Your Tracking Number: This is absolutely essential. Without it, you will not be able to track your package. Ensure you keep this number safe after booking your shipment. It’s often found on your receipt, booking confirmation email, or a document provided by Makati-express.com.

Tips for Effective Tracking:

• Check Regularly: For international shipments, updates might not be hourly. Check once or twice a day for new information.
• Allow Time for Updates: After dropping off your package, it might take a few hours or even up to 24 hours for the tracking information to first appear in the system.
• Contact Customer Service if Needed: If your tracking information doesn’t update for an unusually long time, or if you encounter any issues with the tracking system, it’s best to contact Makati-express.com’s customer support directly. The website lists “[email protected]” as a contact point. Having your tracking number ready will expedite their assistance.

The presence of a clear tracking mechanism is a positive sign, indicating the company’s commitment to providing visibility to its customers, a fundamental expectation in modern logistics.

Makati-express.com Customer Support and Service

Based on the information available on the Makati-express.com website, customer support and service appear to be a key focus, although the primary method of contact seems to be email.

The site emphasizes principles of fairness and transparency, which are crucial for building trust in a service-oriented business like logistics.

Contact Information

The main contact point prominently displayed on the website is:

• Email: [email protected]

While an email address is provided, the absence of a direct phone number or a live chat feature on the main page might be a drawback for customers who prefer immediate assistance or have urgent inquiries.

Many modern logistics companies offer multiple channels for support to cater to diverse customer preferences.

Stated Commitment to Customer Care

Under the “WHY CHOOSE US” section, the website repeatedly highlights:

• Flexible & Dedicated Customer Care: This suggests a commitment to providing attentive and adaptable support to individual customer needs.
• Fair and Transparent: The repeated phrase “We are FAIR and TRANSPARENT to all our Customers, Stakeholders, Employees and Vendors” underscores their stated ethical stance in interactions. While a general claim, it sets an expectation for how they conduct business and resolve issues.

Customer Testimonials as Indicators

The testimonials section on the homepage provides some insight into customer satisfaction. Recurring themes in these brief comments include:

• Timely Delivery: Customers mention “always on time” and “hinde pa 2month” not yet 2 months for delivery, implying acceptable transit times.
• No Lost or Damaged Items: Several testimonials explicitly state “walang nawala lahat ng gamit ko” nothing from my belongings was lost and “walang damage o stolen items” no damage or stolen items. This is a strong indicator of careful handling, which is paramount for cargo services.
• Long-Term Loyalty: Testimonials from customers who have been using the service for “20yrs,” “since 2006,” and “14 yrs” suggest high customer retention, often a result of consistent and reliable service.

While testimonials are curated by the company, they can offer a glimpse into the perceived quality of service.

The consistent positive feedback on safety and timeliness is particularly reassuring for potential customers.

Improving Customer Service Accessibility

To enhance their customer support experience, Makati-express.com could consider:

• Adding a Phone Number: A dedicated customer service hotline, especially for different regions, would provide a more immediate point of contact.
• Implementing Live Chat: A live chat feature on their website could offer quick answers to common questions and immediate problem resolution during business hours.
• Comprehensive FAQ Section: A detailed FAQ section covering common inquiries about shipping regulations, prohibited items, packaging guidelines, insurance, and claims processes would empower customers to find answers independently.
• Transparent Issue Resolution Process: Clearly outlining their process for handling lost or damaged goods, including claims procedures and timelines, would further build trust.

In conclusion, while the website emphasizes a strong commitment to customer care and showcases positive feedback, expanding direct and immediate communication channels would significantly enhance the overall customer service experience for a global audience.

Makati-express.com Geographic Coverage and Network

Makati-express.com prides itself on its extensive network coverage, a crucial factor for an international cargo forwarder.

Based on the website, they have established a significant presence in various regions globally, primarily serving as a conduit for shipments bound for the Philippines.

Key Regions of Operation:

The website explicitly lists several countries where Makati-express.com operates or from which it facilitates shipments:

• Middle East: UAE, Bahrain, Kuwait, Qatar, Saudi Arabia. This highlights a strong focus on serving the large Filipino diaspora in these Gulf Cooperation Council GCC countries.
• Southeast Asia: Singapore, Malaysia, Indonesia, Hong Kong. These are key hubs with significant trade and Filipino expatriate communities.
• Europe: United Kingdom. This indicates their reach extends to major European economies.
• North America: United States of America. Another critical region with a substantial Filipino population.
• South Asia: India. This inclusion broadens their Asian footprint beyond just Southeast Asia.

This extensive list underscores their capability to handle international cargo from numerous major global points to the Philippines, catering to individuals and potentially businesses engaged in trade with the archipelago.

Network Structure and Reach within the Philippines:

The website states they offer “Fast, Safe, Economical and Reliable door to door delivery services to all over the Philippines.” This is a significant claim, as it implies a comprehensive last-mile delivery network across the entire Philippine archipelago, which consists of thousands of islands. This widespread internal delivery capability is a key differentiator for services targeting personal effects and goods sent back home.

Implications of Broad Network Coverage:

• Convenience for Senders: A wide network means customers in various countries can easily access their services, reducing the hassle of finding different carriers for different origin points.
• Market Penetration: Their presence in key countries with large Filipino populations e.g., Middle East, US, UK indicates they are strategically positioned to serve their primary target demographic.
• Logistical Complexity: Operating across so many diverse regions and ensuring “door-to-door” delivery in a fragmented geography like the Philippines requires sophisticated logistics, customs expertise, and a robust operational framework.

Potential Areas for More Detail:

While the list of countries is impressive, the website could enhance transparency by providing:

• Specific Branch Locations: Listing actual office or drop-off points in each country would be beneficial.
• Local Contact Information: Providing local phone numbers or dedicated email addresses for each region would simplify direct communication for customers.
• Partnerships: Detailing their local partners or agents in destination countries would provide further assurance regarding their delivery capabilities.

Despite these potential enhancements, the advertised broad geographic coverage positions Makati-express.com as a major player for those seeking to send goods to the Philippines from diverse international locations.

Makati-express.com Pricing and Rate Cards

Understanding the pricing structure is paramount for any logistics service.

Based on the Makati-express.com website, while there’s an indication of “Rate Card” availability for certain countries, specific, detailed pricing information is not directly accessible or transparently displayed on the general public pages. This approach has its pros and cons for users.

Indication of Rate Cards

The website mentions “Countries Rate Card UAE Bahrain KUWAIT QATAR SAUDI ARABIA USA.” This suggests that specific rate cards exist for shipments originating from these particular countries.

It implies that pricing is differentiated by origin, which is standard practice in international shipping due to varying operational costs, fuel surcharges, and local taxes.

What is Missing on the Website

Crucially, the website does not provide:

• Directly Viewable Rate Tables: Users cannot click on a country and immediately see a detailed price list for different weight tiers, package sizes, or service types air vs. sea, standard vs. express.
• Instant Quote Calculator: Many modern shipping websites offer a tool where users can input origin, destination, weight, and dimensions to get an immediate cost estimate. This is a significant omission from a user convenience standpoint.
• Information on Surcharges or Hidden Fees: Without a detailed rate card, it’s unclear if there are additional charges for fuel, customs brokerage, remote area delivery, insurance, or other potential surcharges that can significantly impact the final cost.
• Payment Methods: The website doesn’t specify accepted payment methods e.g., credit card, bank transfer, cash on delivery, which is important for international transactions. For a Muslim audience, transparency regarding interest-free payment options would be beneficial if they offer online payment processing.

Implications for Users

The current approach means that to get accurate pricing, potential customers likely need to:

• Contact Customer Service: Users would have to email “[email protected]” or call if a number is provided offline to request a specific rate card or a quote for their shipment. This adds a step to the process and can delay decision-making.
• Inquire for Specifics: Details like volumetric weight calculations where dimensions are converted to an equivalent weight for billing purposes, packaging requirements, and any restrictions on items would also need to be clarified through direct communication.

Why Companies Structure Pricing This Way

Some companies choose not to display detailed pricing online for several reasons:

• Complexity: International shipping rates are highly dynamic, influenced by fuel costs, exchange rates, customs regulations, and varying operational costs across different lanes. Maintaining an up-to-date online calculator for all possible scenarios can be complex.
• Custom Quotes: For larger shipments or specialized services like house removal, companies prefer to provide tailored quotes after understanding the specific needs of the customer.
• Competitive Reasons: Some businesses prefer to keep their pricing private to avoid direct comparison with competitors without first having a direct conversation with the customer.

While understandable from a business perspective, the lack of immediate pricing transparency can be a point of friction for modern consumers who expect quick access to information.

For an informed decision, it is always recommended to directly inquire about all costs involved and confirm them before committing to the service.

Ethical Considerations in Choosing a Cargo Service

For a Muslim consumer, choosing a cargo service goes beyond just cost and speed.

It involves ensuring the service aligns with ethical principles.

While Makati-express.com, as a logistics provider, doesn’t directly deal with products forbidden in Islam like alcohol, pork, or interest-based finance, there are general ethical considerations to keep in mind when engaging with any service provider.

1. Transparency and Honesty Amana and Sidq

• Clear Communication: A service should be clear about its terms, conditions, and pricing. Any hidden fees, surcharges, or unclear policies can lead to disputes and violate the principle of honesty Sidq. Makati-express.com states it is “FAIR and TRANSPARENT,” which is a positive claim, but users should verify this in practice by asking for all potential costs upfront.
• Accurate Information: Ensuring that tracking information is reliable and that promises regarding delivery times are realistic demonstrates trustworthiness Amana. Discrepancies between advertised services and actual delivery can be problematic.

2. Justice and Fairness Adl

• Fair Pricing: While competitive, pricing should be just and not exploitative. Avoiding excessive charges, especially for vulnerable customers like expatriates sending goods home, is important.
• Equitable Treatment: All customers should be treated fairly, regardless of their background or the size of their shipment.
• Handling of Goods: The proper handling of goods without damage or loss is a matter of fulfilling one’s duty and ensuring fairness to the customer’s property. The testimonials on Makati-express.com that mention “walang nawala” nothing lost and “walang damage” no damage are positive indicators in this regard.

3. Reliability and Fulfilling Contracts Ahd

• On-Time Delivery: Delivering goods within the promised timeframe is a fulfillment of the agreement Ahd. Delays without proper communication can be a breach of trust.
• Security of Goods: Ensuring the safety and security of the items being shipped is paramount. This includes measures against theft and damage.

4. Avoiding Deception and Misleading Practices Gharar

• Clear Terms: Contracts and service agreements should be free from excessive ambiguity or uncertainty Gharar. While some level of uncertainty is inherent in international shipping, all foreseeable terms should be clearly laid out.
• Advertising Integrity: Marketing claims should accurately reflect the service provided and not overpromise or mislead customers.

5. Halal Compliance if applicable to contents

• Nature of Goods: While the cargo company itself doesn’t determine if goods are halal, if a Muslim consumer is sending specific items e.g., food, religious artifacts, they should ensure the company’s handling practices don’t compromise the integrity of those items e.g., cross-contamination for food, respectful handling of religious texts. This is usually the sender’s responsibility to package appropriately, but a cargo service should not introduce issues.

Conclusion on Ethics

Makati-express.com’s stated commitment to fairness and transparency aligns with Islamic ethical principles.

However, as with any service, the onus is on the consumer to:

• Read the Fine Print: Always understand the terms and conditions thoroughly.
• Ask Direct Questions: Clarify any ambiguities regarding pricing, insurance, and handling.
• Check Independent Reviews: Supplement the company’s own testimonials with reviews from independent sources if available, to get a broader perspective on their service quality and adherence to ethical standards.

By prioritizing these ethical considerations, Muslim consumers can make more informed decisions that align with their values while ensuring their goods are transported reliably.

How to Cancel Makati-express.com Services or Inquire About Changes

Unlike subscription-based services, international cargo forwarding typically involves one-off transactions for each shipment.

Therefore, there isn’t a “subscription” to cancel in the traditional sense.

Instead, the process would revolve around canceling a booked shipment, modifying an ongoing one, or simply discontinuing future use of their services.

Canceling a Booked Shipment Before Pickup/Drop-off

If you have booked a shipment with Makati-express.com but have not yet handed over your goods, the cancellation process would likely be straightforward:

1. Contact Customer Service Immediately: The primary method for communication is via email: [email protected]. Send an email as soon as possible, clearly stating your intention to cancel the shipment.
2. Provide All Relevant Details: Include your booking reference number if applicable, your name, contact information, and the date of the booking.
3. Confirm Cancellation: Request a confirmation email from Makati-express.com acknowledging the cancellation.

Policy Note: It is crucial to check their terms and conditions which may require direct inquiry regarding cancellation policies. Some companies may have a cutoff time for free cancellation or impose a small administrative fee if cancellation occurs very close to the scheduled pickup/drop-off time.

Modifying an Ongoing Shipment

If your shipment is already in transit, modifying it e.g., changing the destination address, recipient details, or requesting a hold becomes more complex and may not always be possible or may incur additional charges.

1. Contact Customer Service URGENTLY: Email [email protected] or use any direct phone number if available for urgent matters.
2. Provide Shipment Tracking Number: This is vital for them to locate your package.
3. Clearly State Desired Modification: Explain exactly what changes you wish to make.
4. Understand Feasibility and Costs: Be prepared for the possibility that modifications might not be feasible, especially once a package has cleared customs or is on its final leg of delivery. If possible, there will likely be administrative fees or re-routing charges.

Policy Note: Always inquire about the feasibility and associated costs of any modifications before confirming them.

Discontinuing Future Use of Services

If you simply wish to stop using Makati-express.com for future shipments, there’s no formal “cancellation” needed, as you are not bound by a recurring service.

You simply choose not to book any more shipments with them.

• Providing Feedback Optional: If you are discontinuing their services due to a specific issue or dissatisfaction, it can be beneficial to send an email to [email protected] providing constructive feedback. This helps them understand areas for improvement.

In essence, any significant change or cancellation related to a Makati-express.com service hinges on prompt and clear communication with their customer support team, primarily through their provided email address.

Always retain copies of your communication for your records.

Frequently Asked Questions

What is Makati-express.com?

Makati-express.com is an international cargo and logistics service established in 1980, specializing in door-to-door delivery of goods, particularly to the Philippines from various global locations.

What services does Makati-express.com offer?

Makati-express.com offers air freight, sea freight, a hybrid “Air-Sea concept” combining speed and cost efficiency, general logistics solutions, and specialized house removal services for domestic and international relocations.

Where does Makati-express.com operate from?

Makati-express.com operates from various countries, including Singapore, Malaysia, Indonesia, Hong Kong, United Kingdom, India, United States of America, and throughout the Middle East UAE, Bahrain, Kuwait, Qatar, Saudi Arabia, with door-to-door delivery to the Philippines.

How can I track my shipment with Makati-express.com?

You can track your shipment by visiting the “TRACK MY SHIPMENT” section on their website and entering the unique tracking number provided to you when you booked your cargo.

Does Makati-express.com offer door-to-door delivery in the Philippines?

Yes, Makati-express.com explicitly states it offers “Fast, Safe, Economical and Reliable door to door delivery services to all over the Philippines.”

How long has Makati-express.com been in business?

Makati-express.com claims to have opened its doors in 1980, indicating over four decades of experience in cargo forwarding.

Are there customer testimonials available on the Makati-express.com website?

Yes, the website features a “OUR TESTIMONIALS” section with comments from customers, some claiming long-term loyalty since 2006 or for over 14-20 years.

What is the “Air-Sea concept” offered by Makati-express.com?

The “Air-Sea concept” is a hybrid shipping solution designed to be faster than traditional sea freight 30-50% faster and cheaper than air freight 30-50% cheaper, aiming for a balance between speed and cost.

How do I get a price quote from Makati-express.com?

Based on the website, you likely need to contact them directly via email at [email protected] to inquire about specific rate cards for your country of origin, as detailed pricing is not publicly displayed.

Does Makati-express.com have a phone number for customer service?

The website prominently displays an email address [email protected] for inquiries, but a direct phone number is not immediately visible on the main pages. Watsonspantry.co.uk Reviews

What are the main benefits of using Makati-express.com?

According to their website, main benefits include a long-standing history, extensive network coverage, specialized delivery to the Philippines, hybrid shipping options, and a stated commitment to fair and transparent customer care.

Does Makati-express.com handle house removals?

Yes, Makati-express.com offers “House Removal” services for shifting offices or houses, both domestically and internationally.

Can I cancel a shipment with Makati-express.com?

Yes, you would typically need to contact their customer service via email [email protected] immediately to cancel a booked shipment before it is picked up or dropped off.

Specific cancellation policies should be confirmed directly with them.

What should I do if my shipment is delayed or lost?

If your shipment is delayed or you suspect it’s lost, you should contact Makati-express.com’s customer service at [email protected], providing your tracking number for assistance.

Does Makati-express.com offer insurance for shipments?

While not explicitly detailed on the public pages, most reputable cargo services offer insurance options.

It is advisable to inquire directly with Makati-express.com about their insurance policies and coverage for your specific shipment.

How transparent is Makati-express.com about its services?

The website repeatedly states, “We are FAIR and TRANSPARENT to all our Customers, Stakeholders, Employees and Vendors,” signaling a commitment to transparency, though detailed pricing and full terms are not always immediately accessible online.

Is Makati-express.com suitable for sending balikbayan boxes?

Given its focus on door-to-door delivery to the Philippines and its historical presence, Makati-express.com appears well-suited for sending balikbayan boxes and personal effects.

What countries have specific rate cards mentioned on the website?

The website mentions rate cards for UAE, Bahrain, Kuwait, Qatar, Saudi Arabia, and USA. Petsboro.com Reviews

Are there any prohibited items for shipping with Makati-express.com?

While the website doesn’t list prohibited items, all international cargo services have restrictions e.g., hazardous materials, perishables, illegal goods. You must inquire directly with Makati-express.com or check their detailed terms for a list of prohibited or restricted items.

How reliable are Makati-express.com’s delivery times?

Customer testimonials on their website indicate reliability, with customers mentioning “always on time” and satisfactory delivery durations, suggesting a generally positive track record for timely deliveries.