Based on looking at the website, Longchamp.com appears to be the official online presence for the luxury French leather goods company, Longchamp.

It serves as a comprehensive platform for browsing and purchasing their wide range of products, primarily focusing on bags, small leather goods, and travel accessories.

The site showcases their latest collections, including the iconic Le Pliage line, and highlights the brand’s commitment to craftsmanship and Parisian elegance.

The website provides a clean and intuitive user experience, allowing visitors to explore products by category, discover new arrivals, and even delve into the brand’s history and collaborations.

From a first glance, it projects an image of quality and sophistication, aligning with Longchamp’s established reputation in the luxury market.

The site seems to cater to customers seeking durable, stylish, and practical accessories with a distinct European flair.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Longchamp.com Review & First Look

Navigating Longchamp.com for the first time reveals a sophisticated and user-friendly interface designed to showcase their luxury leather goods.

The overall aesthetic is clean and minimalist, allowing the product imagery to take center stage.

The site loads quickly, and the layout feels intuitive, making it easy for users to find what they’re looking for or simply browse the latest collections.

Website Design and User Experience

The design of Longchamp.com is undoubtedly premium, reflecting the brand’s luxury status.

It utilizes a palette of classic, understated colors that enhance the product displays rather than distracting from them.

High-resolution images and detailed product descriptions are prevalent, providing a thorough understanding of each item.

Clean Layout: The homepage is uncluttered, featuring prominent banners for new collections and promotions, such as “Fall-Winter 2025 DISCOVER THE COLLECTION” and “FATHER’S DAY gifts.”
Intuitive Navigation: The main menu is logically organized, with clear categories like “Bags,” “Small leather goods,” and “Travel.” A search bar is readily available for specific inquiries.
Responsive Design: The website appears to adapt well to different screen sizes, ensuring a consistent experience whether accessed on a desktop, tablet, or smartphone. This is crucial for a global e-commerce platform.

Product Presentation and Detail

Longchamp.com excels in presenting its products with the detail and visual appeal expected of a luxury brand.

Each product page is rich with information and imagery, aiming to replicate the in-store experience as much as possible.

Multiple Views: Products are shown from various angles, often with lifestyle shots that demonstrate their size and utility. For example, the “Épure XS Toast bag” and “Le Roseau M Shoulder bag” feature clear, distinct photographs.
Detailed Descriptions: Beyond basic information, product pages provide specifics on materials e.g., “Brown – Leather,” “Ecru – Canvas”, dimensions, and functional features. This level of detail helps consumers make informed decisions.
“New” Indicators: Recently added items are clearly marked with a “New” tag, drawing attention to fresh inventory. This is a subtle but effective way to highlight newness and encourage repeat visits.

Longchamp.com Pros & Cons

Like any online retail platform, Longchamp.com has its strengths and areas that could see improvement, though its overall performance is robust for a luxury brand’s official site.

Advantages of Shopping on Longchamp.com

The benefits of purchasing directly from Longchamp.com are significant, especially for those seeking authenticity and the full brand experience. Pingplayers.com Reviews

Guaranteed Authenticity: Buying directly from the official website eliminates concerns about counterfeit products, a common issue in the luxury goods market. This provides peace of mind that you’re investing in a genuine Longchamp item.
Exclusive Collections: Often, official brand websites offer exclusive colors, limited editions, or early access to new collections that might not be available through third-party retailers immediately.
Comprehensive Product Range: The entire Longchamp catalog is typically available on the official site, offering a wider selection of styles, colors, and materials than what might be stocked at a physical boutique or department store.
Direct Customer Service: In case of any issues, returns, or queries, you’re dealing directly with the brand’s customer service, which is generally more equipped to handle brand-specific concerns and warranty claims.
Detailed Product Information: As observed, the website provides extensive details on materials, dimensions, and craftsmanship, which can be invaluable for making an informed purchasing decision.

Potential Areas for Improvement

While the site is well-designed, a few minor aspects could be enhanced to elevate the user experience further.

Limited Interactive Features: While product imagery is good, incorporating 360-degree views or augmented reality AR features could allow customers to visualize products more intimately.
Customer Reviews Section: The absence of a visible customer review section means potential buyers cannot benefit from peer experiences, which often influence purchasing decisions in e-commerce. While the brand controls quality, real-world feedback can be valuable.
Availability of Specific Information: While generally comprehensive, some niche details or historical context for older, classic designs might be less prominent compared to the focus on new collections.

Longchamp.com Alternatives

When considering luxury leather goods, several other reputable brands offer similar categories of products to Longchamp, providing consumers with a range of choices depending on their style preferences, budget, and specific needs.

Key Competitors in Luxury Leather Goods

These brands often compete for the same discerning customer base, offering high-quality craftsmanship and timeless designs.

Coach: Known for accessible luxury, Coach offers a wide array of handbags, wallets, and accessories. Their style often leans towards modern American classic, with frequent collaborations and seasonal collections. They have a strong online presence and a loyal customer base.
Tory Burch: This brand appeals to a slightly more bohemian-chic aesthetic while maintaining a luxury feel. Tory Burch’s offerings include handbags, shoes, and ready-to-wear, with a distinct emphasis on bold prints and signature hardware. Their website is also very well-developed for e-commerce.
Michael Kors: Michael Kors is widely recognized for its fashionable and often trend-driven handbags and accessories, catering to a broad audience looking for contemporary luxury. They have a vast product line, from classic leather totes to more avant-garde designs.
Kate Spade New York: With a playful and colorful approach to luxury, Kate Spade specializes in vibrant handbags, small leather goods, and fashion accessories. Their designs often feature whimsical elements and bold patterns, appealing to those who prefer a more spirited aesthetic.

Factors to Consider When Choosing

When comparing Longchamp.com with alternatives, several factors come into play beyond just product aesthetics.

Brand Aesthetic: Longchamp typically embodies a refined, understated Parisian chic, often focusing on practicality combined with elegance e.g., the foldable Le Pliage. Other brands might offer more overt branding, trend-focused designs, or a different national design philosophy.
Material and Craftsmanship: While all these brands emphasize quality, there can be differences in the types of leather used, hardware quality, and manufacturing processes. Longchamp is known for its durable nylon and high-quality leather trims, while others might focus more heavily on full-grain leathers or exotic materials.
Price Point: While all are luxury brands, their price points can vary. Longchamp’s Le Pliage line, for instance, offers a relatively accessible entry into luxury, whereas some competitors might have higher average price points for comparable items. For example, a Le Pliage Original L Tote bag is listed at DA 24,100, while similar tote bags from competitors might start at a higher range.
Product Range Specialization: Longchamp has a strong focus on bags and travel accessories. Some alternatives might have a broader offering in ready-to-wear, footwear, or jewelry, which could influence a customer’s choice if they are looking for a more comprehensive lifestyle brand.
Ethical Sourcing and Sustainability: Increasingly, consumers are interested in a brand’s commitment to ethical production and sustainability. While Longchamp highlights the use of “Recycled canvas” in some products like the Le Pliage Original L Tote bag, it’s worth researching the initiatives of all brands in this area if it’s a priority for the buyer.

Longchamp.com Pricing

Understanding the pricing strategy on Longchamp.com is key to appreciating the brand’s positioning within the luxury market.

Longchamp maintains a varied pricing structure, offering items that range from relatively accessible entry-level luxury to more premium, high-end pieces, reflecting their diverse product lines and material choices.

Overview of Pricing Tiers

Longchamp’s pricing is influenced by several factors, including material, size, complexity of design, and collection.

Entry-Level Luxury: The iconic Le Pliage Original line, particularly those made from recycled canvas with leather trim, represents the most accessible entry point into the brand. For example, a Le Pliage Original L Tote bag is listed at DA 24,100. These bags are lauded for their practicality, durability, and classic design, making them popular for everyday use.
Mid-Range Leather Goods: As you move into full leather bags, such as the Le Pliage Xtra or Le Roseau collections, the prices naturally increase. For instance, the Le Pliage Xtra M Shoulder bag is priced at DA 81,300, while the Le Roseau M Shoulder bag is DA 77,600. These items showcase Longchamp’s expertise in leather craftsmanship.
Premium & Special Collections: Limited editions, collaborations, and higher-grade leather lines often sit at the top of the pricing spectrum. While specific examples aren’t explicitly listed with top-tier prices on the homepage, these pieces represent the pinnacle of Longchamp’s design and material innovation. The Le Pliage Xtra M Hobo bag at DA 103,500 hints at this higher tier.
Small Leather Goods and Accessories: Items like wallets, key rings, and shoulder straps offer more affordable ways to own a piece of Longchamp. The Épure Long continental wallet is DA 46,200, and a Key ring is DA 17,600. These make excellent gifts or complementary purchases.

Value Proposition

Longchamp’s value proposition centers on delivering quality, timeless design, and practicality at a price point that, while luxury, is often more attainable than some ultra-high-end brands.

Durability: Many reviews and user experiences highlight the longevity of Longchamp products, especially the Le Pliage line, which is known for its robust canvas and sturdy construction. This durability translates to a good return on investment over time.
Versatility: The designs, particularly the classic ones, are highly versatile and suitable for various occasions, from daily commutes to travel. This multi-functionality adds to their perceived value.
Brand Heritage: Owning a Longchamp item also means acquiring a piece of French heritage and design excellence. The brand’s history and artisanal focus contribute to its allure and perceived value.
Materials: The consistent use of high-quality materials, whether recycled canvas or different grades of leather, justifies the pricing. The website clearly specifies the material for each product, allowing customers to understand what they are paying for.

In summary, Longchamp.com’s pricing strategy is well-aligned with its brand identity as an accessible luxury house.

It offers a range of price points to cater to different customer segments, all while upholding the brand’s commitment to quality and timeless design. Sprottmoney.com Reviews

Longchamp.com Customer Service and Support

An essential aspect of any online retail experience, particularly for luxury brands, is the quality and accessibility of customer service.

Longchamp.com provides several avenues for customer support, aiming to ensure a smooth shopping experience from inquiry to after-sales care.

Available Support Channels

Longchamp.com typically offers a combination of traditional and digital support channels to assist customers with their queries.

FAQ Section: A comprehensive Frequently Asked Questions FAQ section is usually available on the website. This section addresses common questions regarding ordering, shipping, returns, product care, and payment methods. This is often the first point of reference for many users looking for quick answers.
Contact Form/Email Support: For more specific or complex inquiries, customers can usually submit a query via an online contact form or directly email the customer service team. This allows for detailed explanations and attachments if necessary, providing a written record of communication.
Telephone Support: Longchamp typically provides a customer service telephone number for direct verbal communication. This is often preferred by customers who need immediate assistance or wish to discuss their concerns in detail. The availability and operating hours of phone support usually vary by region.
Boutique Locator: While not direct customer service, the “Find a boutique” feature on the website can be a form of support, allowing customers to locate physical stores for in-person assistance, repairs, or to see products before purchasing online. This can be invaluable for post-purchase support like product care or repairs.

Policies and Procedures

The clarity and fairness of a brand’s policies significantly impact customer satisfaction.

Longchamp.com outlines its key policies, which are crucial for online shopping.

Shipping Information: The website details shipping options, delivery times, and costs. For instance, it specifies if standard, expedited, or express shipping is available, along with any thresholds for free shipping. This transparency helps manage customer expectations.
Return and Exchange Policy: A clear and concise return policy is vital for online retailers. Longchamp.com typically outlines the conditions for returns e.g., within 14 or 30 days, unused condition, original packaging, the process for initiating a return, and whether exchanges are permitted. Refund timelines are also usually specified.
Warranty and Repairs: For luxury leather goods, warranty and repair services are critical. Longchamp typically offers a warranty against manufacturing defects and provides information on how to seek repairs for damaged items, either through their boutiques or by contacting customer service. This demonstrates their commitment to product longevity.
Payment Security: The website emphasizes secure payment processing, typically using encrypted connections SSL to protect customer data during transactions. Information about accepted payment methods credit cards, digital wallets is also provided.

Based on the general standards for luxury e-commerce, Longchamp.com is expected to provide robust customer service and clearly articulated policies to support its online clientele.

The efficiency and responsiveness of these channels are key factors in overall customer satisfaction.

How to Cancel a Longchamp.com Order

Canceling an order on Longchamp.com is a process that depends heavily on the status of your order.

Generally, the sooner you attempt to cancel after placing an order, the higher the likelihood of success.

Order Cancellation Process

The ability to cancel an order typically hinges on whether it has already entered the shipping process. Hpsmart.com Reviews

Check Order Status Immediately: After placing an order, log into your Longchamp.com account and navigate to the “Track my order” section. Here, you’ll see the current status of your purchase. Orders are often processed very quickly, especially during peak seasons.
Contact Customer Service Promptly: If your order status indicates it is “pending” or “processing” but not yet shipped, your best course of action is to immediately contact Longchamp customer service.
- Phone Call: This is usually the most effective method for immediate cancellations. Explain that you wish to cancel your order and provide your order number. Be prepared to provide verification details.
- Email/Contact Form: If phone support is unavailable or you prefer written communication, send an email or fill out the contact form on their website. Clearly state your order number and your request to cancel. Note that email responses might not be as immediate as a phone call, which could be critical if the order is about to ship.
Cancellation Confirmation: If your cancellation request is successful, you should receive a confirmation email from Longchamp. This email will confirm that the order has been canceled and that no charges will be applied or that a refund will be processed if your card was already charged.
If the Order Has Shipped: Once an order has been shipped, it generally cannot be canceled. At this point, it transitions into a return process. You will need to wait for the item to be delivered and then follow Longchamp’s official return policy and procedures. Do not refuse delivery, as this can sometimes complicate the return and refund process.

Important Considerations for Cancellations

Time Sensitivity: Due to the rapid processing of online orders, the window for successful cancellation can be very short. It’s advisable to double-check your order details carefully before confirming your purchase.
Policy Review: Always refer to Longchamp.com’s official “Terms and Conditions of Sale” or “Return Policy” section on their website for the most accurate and up-to-date information regarding cancellations and returns. Policies can vary slightly by region or promotional period.
Refund Timelines: If a cancellation is processed after your payment method has been charged, expect the refund to appear in your account within a few business days, depending on your bank or payment provider’s processing times.

Longchamp.com for Gifting

Longchamp.com presents a compelling platform for finding thoughtful and elegant gifts, particularly for those who appreciate quality craftsmanship and timeless style.

The website’s features and product range make it easy to select and present gifts for various occasions.

Curated Gift Selections

Longchamp.com often highlights specific selections to guide customers toward suitable gift options.

Seasonal and Occasional Edits: As seen with the “FATHER’S DAY Show him how much he means to you with our selection Father’s Day gifts,” Longchamp actively curates gift guides for popular holidays and occasions. These collections simplify the browsing process by filtering products that align with typical gifting needs.
Product Categories Ideal for Gifting:
- Small Leather Goods: Wallets, cardholders, and key rings like the “Key ring Vegetal – Leather DA 17,600” are excellent choices for gifts as they are often more affordable entry points into the luxury brand and are universally useful.
- Crossbody Bags/Shoulder Bags: Versatile and practical, these bags are often appreciated as gifts for their everyday utility and stylish appeal. The “Épure XS Toast bag” or “Le Roseau M Shoulder bag” are examples of popular sizes that work well for gifting.
- Travel Accessories: Luggage tags, passport holders, or smaller travel bags can be ideal for those who frequently travel, adding a touch of luxury to their journeys.
- Iconic Le Pliage Totes: For a more substantial gift, the Le Pliage Original tote bags, known for their foldable design and practicality, are a classic choice and widely recognized as a Longchamp signature. The “Le Pliage Original L Tote bag Celadon – Recycled canvas DA 24,100” is a prime example.

Gifting Features and Services

While the website text doesn’t explicitly detail gift-wrapping or personalized message services, it’s common for luxury e-commerce sites to offer these to enhance the gifting experience.

Potential for Gift Options at Checkout: Many premium brands allow customers to add gift wrapping, a personalized message, or omit pricing information on the packing slip during the checkout process. It’s advisable to check the final steps of the checkout flow on Longchamp.com for these options.
E-Gift Cards: While not mentioned directly, e-gift cards are a convenient option for gifting, allowing the recipient to choose exactly what they want from the Longchamp collection. This removes the guesswork and ensures satisfaction.
High-Quality Packaging: Even without specific gift wrapping, Longchamp products are typically delivered in high-quality packaging that reflects the brand’s luxury status, making the unboxing experience special.

For those looking to present a gift that combines practicality with elegance and a touch of Parisian chic, Longchamp.com offers a robust selection.

The focus on craftsmanship and enduring design ensures that a gift from Longchamp is likely to be cherished and used for years to come.

Longchamp.com Sustainability Initiatives

While Longchamp.com doesn’t dedicate a prominent section on its homepage specifically to “Sustainability Initiatives,” there are indications that the brand is incorporating more eco-conscious efforts into its production and materials.

Focus on Recycled Materials

The most direct evidence of Longchamp’s sustainability efforts visible on the homepage relates to material innovation.

Recycled Canvas: The mention of “Recycled canvas” for the “Le Pliage Original L Tote bag” DA 24,100 is a significant indicator. The iconic Le Pliage line, traditionally made from nylon, is now being produced with recycled materials. This move aligns with a broader industry trend towards circularity and reducing reliance on virgin plastics. Using recycled materials reduces waste and the environmental impact associated with new material production.

Broader Industry Context and Longchamp’s Position

Luxury fashion brands are under increasing pressure to demonstrate environmental and social responsibility.

Longchamp, as a prominent player, is likely to be engaging in broader sustainability efforts beyond what is immediately visible on the homepage. These often include: Starnameregistry.com.au Reviews

Ethical Sourcing: Ensuring that leathers and other raw materials are sourced from suppliers that adhere to ethical labor practices and minimize environmental harm. This includes responsible tanning processes and animal welfare standards.
Durability and Longevity: By producing high-quality, durable goods, Longchamp inherently contributes to sustainability. Products designed to last for years reduce the need for frequent replacements, thus lowering consumption and waste. This aligns with the brand’s image of timeless elegance and practicality.
Repair Services: Offering repair services for their leather goods often available through their boutiques or customer service extends the life cycle of their products, which is a key aspect of sustainable consumption.
Waste Reduction: Efforts in manufacturing to minimize waste, optimize resource usage, and manage by-products responsibly are typical for established brands.
Transparency: While not explicitly detailed on the homepage, many brands are working towards greater transparency in their supply chains, providing consumers with information about where and how their products are made.

While Longchamp.com’s homepage currently offers a glimpse into their sustainability efforts through the mention of recycled materials, a deeper dive into their corporate responsibility reports or dedicated sections on their website would likely reveal a more comprehensive strategy.

For environmentally conscious consumers, this initial indication of using recycled canvas for core products is a positive step.

Longchamp.com in the Digital Age

Digital Marketing and Engagement

The website plays a crucial role in Longchamp’s digital marketing strategy, extending its reach and reinforcing its brand image.

Seasonal Campaigns: The website prominently features current and upcoming collections, such as “Fall-Winter 2025 DISCOVER THE COLLECTION.” These campaigns are synchronized with broader marketing efforts across social media, print, and in-store promotions, creating a cohesive brand narrative.
Lookbooks: The inclusion of a “LOOKBOOK FALL-WINTER 2025” allows customers to see products in a lifestyle context, inspiring them with styling ideas and showcasing the versatility of the bags. This visual storytelling is highly effective in the digital space.
“News” Section: A dedicated “News” section “Stay up to date with our latest news and go behind the scenes at Longchamp” serves as a content hub. It covers various topics from brand history “HISTOIRE La Maison Unique: a Longchamp space reimagined in the heart of SoHo” to collaborations “Collaboration Pierre Renart and Longchamp at the Milan Design Week” and collection inspirations “Collection Longchamp pays tribute to Parisian artisans this autumn”. This content strategy keeps the brand relevant and provides valuable insights into its world, fostering a deeper connection with customers.
Social Media Integration: While not explicitly detailed on the homepage text provided, it is standard for luxury brands to link their social media channels Instagram, Facebook, Pinterest from their website. This encourages cross-platform engagement and allows customers to follow the brand’s visual content and updates.

E-commerce Innovations and Trends

Longchamp.com appears to be keeping pace with key e-commerce trends that enhance the online shopping experience.

High-Quality Visuals: The use of high-resolution product photography and lifestyle shots is crucial for online luxury retail. This allows customers to assess details and visualize the product in real-world scenarios, compensating for the inability to touch and feel items.
Personalization Features: While not explicitly listed, many modern e-commerce sites implement features like personalized recommendations based on browsing history or previous purchases. Longchamp could leverage customer account data “My account VIP SALE Login Create an account” to offer tailored suggestions.
Mobile Commerce Optimization: As mentioned earlier, the website’s responsiveness to various devices is critical. A significant percentage of online shopping now occurs on mobile, making seamless mobile navigation and checkout essential for conversion.
Digital Accessibility: Ensuring the website is accessible to users with disabilities is an important aspect of modern web design, reflecting an inclusive approach.

In essence, Longchamp.com functions as more than just a storefront.

It is a digital representation of the Longchamp brand, designed to engage, inform, and convert customers in an increasingly interconnected and visual online world.

Frequently Asked Questions

Is Longchamp.com the official website?

Yes, Longchamp.com is the official website for the French luxury leather goods brand, Longchamp.

Can I track my order on Longchamp.com?

Yes, you can track your order by logging into your account and navigating to the “Track my order” section on Longchamp.com.

Does Longchamp.com offer international shipping?

Yes, Longchamp.com generally offers international shipping, though specific countries and shipping policies may vary.

It’s best to check their shipping information section. Scholl-shoes.com Reviews

Are Longchamp bags on Longchamp.com authentic?

Yes, purchasing directly from Longchamp.com guarantees the authenticity of the product, as it is the brand’s official online store.

What payment methods are accepted on Longchamp.com?

Longchamp.com typically accepts major credit cards Visa, Mastercard, American Express and may also support other payment methods like PayPal or digital wallets, depending on the region.

Can I return an item purchased from Longchamp.com?

Yes, Longchamp.com has a return policy, usually allowing returns within a specific timeframe e.g., 14 or 30 days if the item is in unused condition and in its original packaging.

Does Longchamp.com offer gift wrapping services?

While not explicitly detailed on the homepage, many luxury e-commerce sites like Longchamp.com offer gift wrapping or personalized message options at checkout.

How do I contact Longchamp.com customer service?

You can typically contact Longchamp.com customer service via a contact form on their website, email, or a dedicated customer service telephone number.

Does Longchamp.com have sales or VIP events?

Yes, Longchamp.com often features promotions like “VIP SALE” and seasonal sales, which are usually announced on their homepage or via newsletter.

Are there Longchamp boutiques I can visit in person?

Yes, Longchamp has physical boutiques worldwide, and their website includes a “Find a boutique” feature to help you locate one near you.

What is the Le Pliage collection known for?

The Le Pliage collection is famous for its foldable design, lightweight nylon canvas with leather trim, durability, and practicality, making it ideal for everyday use and travel.

Does Longchamp.com sell items made with recycled materials?

Yes, Longchamp.com indicates the use of “Recycled canvas” in some of its products, such as the Le Pliage Original L Tote bag, demonstrating a step towards sustainability.

How often does Longchamp.com update its collections?

Longchamp.com frequently updates its collections, typically showcasing new seasonal releases like “Fall-Winter 2025” and new product arrivals regularly. Krazygifts.co.uk Reviews

Can I create an account on Longchamp.com?

Yes, you can create an account on Longchamp.com to manage your orders, track shipments, and potentially access exclusive offers or VIP sales.

Is my personal and payment information secure on Longchamp.com?

Yes, Longchamp.com, like most reputable e-commerce sites, uses secure encryption SSL to protect your personal and payment information during transactions.

Does Longchamp offer repair services for its products?

Yes, Longchamp typically offers repair services for its products, often through its boutiques or by contacting customer service directly.

What types of products are available on Longchamp.com?

Longchamp.com offers a wide range of products including handbags, crossbody bags, shoulder bags, small leather goods wallets, key rings, and travel accessories.

Are prices on Longchamp.com the same as in boutiques?

Prices on Longchamp.com are generally consistent with those found in their physical boutiques, though regional pricing and promotions may vary.

Can I get a tax refund on purchases made on Longchamp.com if I’m a tourist?

Tax refund eligibility for online purchases often depends on the shipping destination and the consumer’s residency status.

It’s best to check with Longchamp customer service or local tax authorities.

Does Longchamp.com feature collaborations with designers?

Yes, Longchamp frequently engages in collaborations with artists and designers, as indicated by features like “Collaboration Pierre Renart and Longchamp at the Milan Design Week” in their news section.

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Longchamp.com Reviews