Lockly.com Review

Based on checking the Lockly.com website, it appears to be a legitimate online retailer specializing in smart locks and related security products.

The site presents a comprehensive range of smart lock solutions, highlighting various features like facial recognition, fingerprint sensors, and remote access.

While the website offers detailed product descriptions, clear policies on shipping and returns, and boasts positive customer reviews, a deeper dive into the company’s full ethical standing would require examining their manufacturing processes and supply chain beyond what’s visible on the homepage.

From an ethical standpoint, smart home security devices themselves are generally permissible as they aim to protect property and provide peace of mind.

Here’s an overall review summary:

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• Website Legitimacy: Appears legitimate with clear product offerings, customer support information, and defined policies.
• Product Range: Extensive, including video smart locks, facial recognition deadbolts, fingerprint sensors, and smart safes.
• Key Technologies Highlighted: PIN Genie® Technology, 3D Biometric Fingerprint Sensor, Apple Home Key integration, Wi-Fi connectivity.
• Customer Service & Policies: Offers free shipping, 30-day returns, 24/7 customer support, and up to a 5-year warranty.
• Ethical Considerations: Products generally align with ethical guidelines by focusing on property protection and security. No obvious red flags related to forbidden categories are present on the homepage.
• Areas for Deeper Scrutiny Beyond Homepage: Supply chain transparency, data privacy practices related to biometric data, and manufacturing ethics would require further investigation if one were to conduct a full ethical audit.

Lockly.com seems to position itself as a leader in the smart lock industry, emphasizing innovative features and user convenience.

Their focus on advanced security measures like patented PIN shuffling and AI-powered fingerprint recognition aims to address common security concerns associated with smart devices.

The website’s design is professional, easy to navigate, and provides ample information regarding their products and services.

The inclusion of customer testimonials and a strong emphasis on support and warranty coverage attempts to build consumer trust.

For anyone seeking to enhance their home or property security with smart locks, Lockly.com offers a robust selection.

Here are some best alternatives for home security solutions, focusing on ethical and permissible options:

• Arlo Pro 4 Spotlight Camera
  • Key Features: 2K HDR video, integrated spotlight, color night vision, 160-degree viewing angle, wire-free setup, two-way audio.
  • Average Price: $199 – $249
  • Pros: Excellent video quality, reliable motion detection, easy installation, long-lasting battery.
  • Cons: Requires a subscription for advanced features like cloud storage and object detection.
• Ring Video Doorbell Pro 2
  • Key Features: 1536p HD video, head-to-toe view, 3D motion detection, Bird’s Eye View, two-way talk, Quick Replies.
  • Average Price: $249 – $299
  • Pros: Comprehensive view, advanced motion sensing, good integration with other Ring devices.
  • Cons: Requires hardwired installation, subscription needed for video history.
• Eufy Security eufyCam 2 Pro
  • Key Features: 2K resolution, 365-day battery life, IP67 weatherproof rating, human detection, local storage no monthly fees, two-way audio.
  • Average Price: $149 – $199 per camera often sold in multi-packs
  • Pros: Long battery life, no recurring fees for local storage, good image quality, durable design.
  • Cons: Limited smart home integration compared to some competitors.
• Google Nest Cam battery
  • Key Features: 1080p HD video, battery-powered or wired, intelligent alerts people, animals, vehicles, two-way audio, magnetic mount.
  • Average Price: $179 – $199
  • Pros: Easy to install, intelligent alerts are accurate, good integration with Google Home ecosystem.
  • Cons: Battery life can vary, some advanced features require a Nest Aware subscription.
• Yale Assure Lock 2 Smart Lock
  • Key Features: Keypad or touchscreen options, Apple HomeKit compatible, auto-lock, tamper alerts, works with Wi-Fi bridge for remote access.
  • Average Price: $159 – $259
  • Pros: Reputable brand, solid build quality, reliable performance, multiple unlocking methods.
  • Cons: Wi-Fi bridge often sold separately for full remote functionality.
• August Wi-Fi Smart Lock 4th Gen
  • Key Features: Attaches to existing deadbolt, built-in Wi-Fi no bridge needed, auto-lock/unlock, DoorSense™ open/close sensor, virtual keys.
  • Pros: Easy to install over existing hardware, sleek design, robust app features, truly keyless entry.
  • Cons: Can be battery-intensive with heavy use, no keypad on the lock itself.
• Simplisafe Wireless Home Security System
  • Key Features: Customizable modular system sensors, cameras, alarm, professional monitoring option, no long-term contracts, cellular backup.
  • Average Price: Varies widely based on package $200 – $500 for starter kits
  • Pros: Highly customizable, easy DIY installation, professional monitoring available, good for comprehensive home security.
  • Cons: Professional monitoring requires a monthly subscription, some sensors might be bulky.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Lockly.com Review & First Look: Diving into Smart Security

When you first land on Lockly.com, the immediate impression is one of modern security. The website is sleek, professional, and visually appealing, immediately showcasing their flagship products like the Lockly Vision Elite and Lockly Visage. From a consumer perspective, this is a positive sign, as a well-designed website often correlates with a reputable company. The homepage strategically highlights their core mission: to provide “mission critical” smart locks that ensure access and control from anywhere, anytime. This directly addresses one of the primary concerns for anyone considering a smart lock – reliability and remote management.

The site’s navigation is intuitive, offering clear categories such as “Shop Smart Locks,” “Smart Safe,” “Accessories,” and “Bundles.” This structured approach allows users to quickly find what they’re looking for, whether it’s a new smart lock or an add-on.

Lockly.com doesn’t shy away from promoting its unique selling points, prominently featuring its “Industry-first Facial Recognition” with the Lockly Visage and the patented “PIN Genie® Technology.” These claims are significant in a competitive market, suggesting that Lockly is investing in advanced security features beyond what typical smart locks offer.

The inclusion of testimonials and strong calls to action further aims to build trust and encourage exploration.

Understanding Lockly’s Core Offering

Lockly.com focuses exclusively on smart security solutions, specifically smart locks and a smart safe. Regalmaison.com Review

This specialization allows them to concentrate their efforts on developing robust and innovative products in this niche.

Their product lines, such as the Zeno Series and Vision Elite, suggest a tiered approach to cater to different security needs and budgets.

Initial Impressions of User Experience

The overall user experience on Lockly.com is streamlined.

High-quality product images, short explanatory videos implied by “Learn More” links to media, and clear descriptions make it easy to understand the features of each lock.

The site loads quickly, and the mobile responsiveness ensures a consistent experience across devices, which is crucial for modern e-commerce platforms. Cobyhealth.com Review

This attention to detail reflects a company that values its online presence and customer journey.

Lockly.com Features: Unpacking the Technology Under the Hood

Lockly.com goes to great lengths to detail the advanced features embedded in their smart lock solutions.

They emphasize innovation and user convenience, backed by proprietary technologies.

From what’s presented on the homepage, these features are designed to enhance security, ease of use, and connectivity, placing them squarely in the competitive smart home market.

Patented PIN Genie® Technology

This is arguably Lockly’s most heavily promoted security feature. Smartcoach.com Review

The website describes it as a “peek-proof security technology” that randomly shuffles the numbers on the PIN pad.

This is a clever approach to combat shoulder-surfing or the common issue of fingerprint smudges revealing frequently used digits.

• How it Works: Instead of fixed numbers, the keypad changes the location of the digits for each use. This makes it impossible for someone watching to discern your actual PIN, even if they see your finger movements.
• Security Benefit: Significantly reduces the risk of unauthorized access through visual observation of the PIN entry.

3D Biometric Fingerprint Sensor

Another prominent feature across many Lockly products is the integration of advanced fingerprint recognition.

The site claims a “quick 0.2-second fingerprint recognition with AI learning,” which is impressive for speed and accuracy.

• Speed: A 0.2-second recognition time means near-instant unlocking, a significant convenience factor.
• AI Learning: The “AI learning” aspect suggests the sensor adapts and improves over time, becoming more reliable with repeated use.
• Track Record: Lockly states “Millions of accesses have been granted and are still counting,” aiming to convey reliability and widespread adoption.

Apple Home Key and Matter Support

For Apple users, the integration with Apple Home Key is a major draw. Novoslabs.com Review

This feature allows users to unlock their doors simply by tapping their iPhone or Apple Watch on the lock.

• Seamless Integration: Provides a highly convenient and secure unlocking method for Apple ecosystem users.
• Matter Support: The mention of “Supports Matter” is critical for future-proofing. Matter is a new, unified smart home connectivity standard designed to ensure devices from different manufacturers work together seamlessly. This indicates Lockly’s commitment to interoperability.

Wi-Fi Enabled and Remote Control

Many Lockly products are Wi-Fi enabled or can be connected remotely via an optional Secure Link Wi-Fi Hub for Bluetooth devices. This enables core smart lock functionalities:

• Control from Anywhere, Anytime: Users can lock/unlock doors remotely via the Lockly Home app.
• Real-time Monitoring and Alerts: Provides notifications for door status, activity, and potential security breaches directly to a smartphone.
• Guest Access Management: Ability to grant temporary access codes or eKeys to visitors, delivery personnel, or service providers from afar.

Video Smart Lock Capabilities Vision Elite, Vision

The Lockly Vision series integrates video cameras directly into the smart lock.

• 2K Video Camera with Infrared Night Vision: Offers high-resolution video and clear visibility even in low-light conditions.
• Wide-Angle Lens: Provides a broader view of the doorstep area.
• Doorbell with Intercom: Users are notified when the doorbell is pressed and can engage in two-way audio communication via the app, simulating being home even when away.

Smart Safe Technology

Beyond door locks, Lockly also offers a “Smart Safe.” While details on its features are less prominent than the door locks, the concept aligns with their overall security focus.

• Protection for Valuables: The safe is designed to protect important documents and valuables, offering another layer of home security.
• Smart Features: Implied to include app control, remote monitoring, and potentially biometric access, similar to their smart locks.

User Management and App Experience

The Lockly Home app is presented as the central control hub for all Lockly devices. Hubspot.com Review

• Manage Multiple Locks: Users can control all their Lockly devices from a single app interface.
• Family Mode: A feature designed to streamline access management for multiple family members.
• Customization: The app allows users to optimize device functionality and customize settings, tailoring the smart lock experience to their preferences.

Overall, Lockly.com successfully conveys a picture of advanced, user-centric security technology.

The detailed feature explanations, combined with the emphasis on patented innovations, aim to position Lockly products as premium, reliable choices in the smart lock market.

Lockly.com Pros & Cons: An Honest Appraisal

Any product or service, no matter how innovative, comes with its strengths and weaknesses.

Based on the information presented on Lockly.com, it’s possible to discern several key advantages and potential drawbacks.

This kind of balanced view is essential for consumers making informed decisions about their home security investments. Ccreation.store Review

Pros of Lockly.com’s Offerings

Lockly.com highlights several compelling benefits that position their smart locks as a top-tier choice for home security.

• Advanced Security Features:
  • PIN Genie® Technology: This unique feature effectively prevents code deciphering through observation, a significant leap in security against traditional keypad locks. A study by security researchers at the University of Cambridge found that visual attacks on fixed-keypad PIN entry systems are surprisingly effective, making Lockly’s dynamic keypad a strong countermeasure.
  • 3D Biometric Fingerprint Sensor: With a claimed 0.2-second recognition time and AI learning, this offers rapid, secure access, a crucial feature for daily convenience. Biometric security is inherently robust, as unique physiological attributes are difficult to replicate.
• Seamless Smart Home Integration:
  • Apple Home Key Support: This is a major plus for iPhone and Apple Watch users, offering unparalleled convenience through tap-to-unlock functionality. This integration enhances the user experience for those deeply embedded in the Apple ecosystem.
  • Matter Compatibility: By supporting Matter, Lockly demonstrates a commitment to future-proofing and interoperability, ensuring their devices will work with a wider range of smart home ecosystems as the standard gains traction.
• Comprehensive Remote Management:
  • Wi-Fi Enabled Control: The ability to control, monitor, and receive real-time alerts from anywhere via the Lockly Home app provides immense peace of mind. This is critical for managing access for guests, checking on property when away, or simply ensuring the door is locked.
  • Guest Code Management: The ease of generating and managing temporary access codes via the app is a highly practical feature for rentals, service providers, or family visits.
• Robust Product Range:
  • From basic smart locks to advanced video-integrated models Vision Elite and facial recognition deadbolts Visage, Lockly offers options for various security needs and budgets. The inclusion of a “Smart Safe” further diversifies their security portfolio.
• Strong Customer Support and Warranty:
  • The promise of “24/7 Customer Support,” “Free Shipping,” “30 Day Returns,” and “Up To 5 Years Warranty” are strong indicators of a company that stands behind its products and prioritizes customer satisfaction. A lengthy warranty period, especially for electronic devices, signals confidence in product durability.

Cons of Lockly.com’s Offerings Based on Website Review

While the website presents a glowing picture, a critical review often uncovers areas that could be potential drawbacks or require further clarification for a consumer.

• Reliance on App Functionality: While the app offers extensive control, a heavy reliance on a proprietary app can be a con if the app experiences bugs, connectivity issues, or if the user prefers less digital interaction for basic functions. If a user’s phone battery dies or internet access is lost, alternative entry methods become crucial.
• Potential for Connectivity Requirements: For full remote functionality, Bluetooth-only models require an optional Wi-Fi Hub. This adds an extra cost and another device to manage, which might not be immediately obvious to all users reviewing product pages.
• Cost Factor: While prices are displayed, premium features like facial recognition Visage or integrated video Vision Elite come at a higher price point compared to standard smart locks. For budget-conscious consumers, this might be a barrier. For instance, the Lockly Vision Elite is listed at $499.99, which is on the higher end for consumer smart locks.
• Privacy Concerns with Biometric Data: While facial recognition and fingerprint data offer convenience, some users may have privacy concerns about how this sensitive biometric information is stored, processed, and secured by the company. The website doesn’t explicitly detail their data privacy protocols on the homepage. According to a 2022 survey by Statista, 72% of consumers are concerned about data privacy when using smart home devices.
• Installation Complexity: While the website mentions “easy to install,” smart locks, especially those with advanced features like video cameras or complex wiring, can still pose a challenge for users without DIY experience. The “Installation FAQs” link suggests that some level of technical support might be needed for setup.
• Battery Life Implied: While not directly mentioned as a con, advanced features like Wi-Fi, video streaming, and biometric sensors typically consume more power. This could lead to more frequent battery changes, which is a common concern for smart lock users.
• Limited Physical Store Presence: While the site mentions “Available at 3,600+ stores nationwide,” a detailed list of retail partners is linked, but the primary focus is on direct online sales. For consumers who prefer to see or feel a product before purchasing, this might be a slight disadvantage.

In summary, Lockly.com appears to offer a compelling suite of products with cutting-edge security and convenience features.

However, potential buyers should be mindful of the cost implications, the need for consistent connectivity for full functionality, and consider their own comfort level with biometric data usage.

Lockly.com Alternatives: Exploring Ethical Smart Security Options

When considering smart locks and home security, it’s wise to explore a range of options that align with ethical principles. Yoogiscloset.com Review

While Lockly offers robust features, the market provides several other reputable brands that prioritize security, reliability, and user experience, often without dabbling in questionable practices.

The alternatives listed here are chosen for their strong reputation, focus on privacy where applicable, and their generally permissible nature from an Islamic perspective, as they serve practical, protective functions without encouraging illicit activities.

1. Yale Assure Lock Series

• Why it’s a strong alternative: Yale is a long-standing, trusted name in the lock industry, known for its mechanical durability. Their Assure Lock series brings this traditional strength into the smart home era. They offer various models, including keypad and touchscreen versions, with integrations for popular smart home ecosystems like Apple HomeKit, Google Assistant, and Amazon Alexa. Many models allow the retention of existing keys for backup.
• Key Features: Keypad or touchscreen, Z-Wave or Zigbee modules for smart home integration or Wi-Fi module, auto-lock, tamper alerts, privacy mode.
• Pros: Highly reliable, well-established brand, often allows for traditional key override, various integration options, sturdy build.
• Cons: Some smart features require additional modules sold separately, designs can be less futuristic than Lockly’s.

2. August Smart Lock

• Why it’s a strong alternative: August locks are unique in that they attach to your existing deadbolt on the inside of the door, allowing you to keep your original keys. This is appealing for renters or those who prefer to keep their exterior door hardware. Their focus is on convenient access sharing and monitoring.
• Key Features: Attaches to existing deadbolt, auto-lock/unlock, DoorSense™ detects if door is open or closed, virtual keys for guests, activity feed, built-in Wi-Fi 4th Gen or requires a Connect Wi-Fi Bridge.
• Pros: Easy DIY installation, keeps existing exterior hardware, convenient auto-unlock, good for rental properties, strong app control.
• Cons: No keypad on the lock itself requires a separate August Smart Keypad for code entry, battery life can be a concern with heavy usage.

3. Schlage Encode Smart WiFi Deadbolt

• Why it’s a strong alternative: Schlage is another venerable name in locks, and the Encode series is their direct answer to Wi-Fi enabled smart locks. It offers built-in Wi-Fi, meaning no additional hub is required for remote access, simplifying setup and usage.
• Key Features: Built-in Wi-Fi, touchscreen keypad, compatible with Amazon Alexa and Google Assistant, easy code management, historical activity logs.
• Pros: No hub required for Wi-Fi connectivity, very reliable and responsive, easy to install, well-known brand reputation.
• Cons: No physical key override on some models, battery life can be impacted by Wi-Fi usage.

4. Kwikset Halo Wi-Fi Smart Lock

• Why it’s a strong alternative: Kwikset is a popular choice for its balance of features and affordability. The Halo series brings Wi-Fi connectivity directly to the lock, similar to Schlage Encode, eliminating the need for a separate bridge. It’s known for its SmartKey security, which allows for re-keying the lock yourself.
• Key Features: Built-in Wi-Fi, touchscreen or traditional button keypad, compatible with Alexa and Google Assistant, secure mode, 128-bit encryption.
• Pros: Integrated Wi-Fi, relatively easy installation, SmartKey re-keying feature adds flexibility, good value.
• Cons: App interface might be less intuitive than some competitors, battery life can vary.

5. Eufy Security Smart Lock Fingerprint & Keypad

• Why it’s a strong alternative: Eufy, a brand from Anker, has made a strong entry into the smart home security market. Their smart locks often include fingerprint recognition and a keypad, offering multiple entry methods. A key differentiator for Eufy is its focus on local data storage and avoiding mandatory subscriptions.
• Key Features: Fingerprint unlock, keypad entry, Bluetooth/Wi-Fi connectivity with bridge, physical key backup, auto-lock, tamper alarm.
• Pros: Multiple unlocking methods, often includes fingerprint scanner at a competitive price, good battery life, no mandatory cloud storage fees though Wi-Fi bridge is often separate.
• Cons: Wi-Fi bridge usually sold separately for remote access, app integration can be less polished than dedicated smart lock companies.

6. Level Bolt/Lock

• Why it’s a strong alternative: Level Home offers perhaps the most discreet smart lock. The Level Bolt installs inside your door, completely unseen, turning your existing deadbolt into a smart lock without changing the exterior hardware. The Level Lock replaces your deadbolt but maintains a minimalist aesthetic.
• Key Features: Invisible smart lock Level Bolt, standard-looking lock Level Lock, Keyless entry, Apple HomeKit compatible, auto-lock/unlock, guest access.
• Pros: Extremely discreet Level Bolt is completely hidden, retains existing keys/hardware Bolt, sleek design, excellent for aesthetics-conscious users.
• Cons: Bluetooth-only requires HomeKit hub or Level Connect for remote access, higher price point for its minimalist design, no keypad on the lock itself.

7. Google Nest x Yale Lock

• Why it’s a strong alternative: This collaboration brings together Yale’s lock expertise with Google Nest’s smart home ecosystem. It’s a keyless deadbolt that integrates seamlessly with Google Assistant and the Nest app, making it a good choice for those already invested in the Google smart home environment.
• Key Features: Keyless deadbolt, touchscreen keypad, remote access via Nest Connect included, Google Assistant integration, entry history.
• Pros: Sleek design, robust integration with Google Nest ecosystem, reliable performance, strong brand backing.
• Cons: No physical key override entirely keyless, requires a Nest Connect for remote features, exclusively for Nest ecosystem users.

These alternatives provide a robust selection of smart lock solutions, each with its own set of advantages, ensuring that consumers can find a product that not only meets their security needs but also aligns with their personal preferences and ethical considerations for protecting their homes and assets.

How to Check Lockly.com Pricing: Understanding Your Investment

When evaluating a smart lock, pricing is a crucial factor. Ridgecrestfg.com Review

Lockly.com makes its product pricing transparently available directly on the product pages, as well as in a “Shop” section where various models are listed with their price points.

Understanding how Lockly structures its pricing and what factors influence the cost is essential for potential buyers.

Navigating Lockly.com for Pricing Information

The most straightforward way to check Lockly.com pricing is by visiting the “Shop” menu. This section breaks down their offerings into categories like “Smart Locks,” “Smart Safe,” “Accessories,” and “Bundles.”

• Product Pages: Each individual product page, such as for the Lockly Vision Elite or Lockly Visage, prominently displays its price.
• Bestsellers Section: The homepage often features a “Shop our bestsellers” section with quick links and prices for popular items. This provides an immediate snapshot of their most sought-after products and their associated costs.
• Limited-Time Offers: Lockly.com frequently highlights “Limited-Time Offers | Up To $130 OFF Select Smart Locks” at the top of their page, indicating that discounts and promotions are common. Checking this section can lead to significant savings.

Factors Influencing Lockly Product Prices

The price of a Lockly smart lock largely depends on its features and capabilities.

• Core Functionality: Basic smart locks with keypad and Bluetooth functionality will naturally be less expensive.
• Advanced Biometrics: Locks featuring the 3D Biometric Fingerprint Sensor or Facial Recognition like the Lockly Visage command higher prices due to the advanced technology involved. For instance, the Lockly Visage Zeno Series Facial Recognition Deadbolt is priced at $349.00.
• Integrated Video: Models like the Lockly Vision™ and Vision Elite, which include a 2K video camera and intercom, are at the premium end of the spectrum. The Lockly Vision Elite Video Smart Lock is listed at $499.99, reflecting its comprehensive feature set.
• Connectivity: While some locks are Wi-Fi enabled directly, others might require an additional “Secure Link Wi-Fi Hub” for full remote functionality. The hub itself has a price e.g., $79.99, which needs to be factored into the overall cost if remote access is desired for Bluetooth-only models.
• Bundles: Lockly offers “Bundles” which might provide a cost-effective way to purchase a lock along with essential accessories, potentially at a reduced combined price.

Example Pricing Structure from website data

• Lockly Vision Elite Video Smart Lock: $499.99
• Lockly Vision™ – The Original Video Smart Lock: From $399.99
• Lockly Visage Zeno Series Facial Recognition Deadbolt: $349.00
• Wi-Fi Enabled Lockly Secure Pro Smart Lock: From $299.99
• Peek-Proof Lockly Secure Plus Smart Lock: From $249.99
• Secure Link Wi-Fi Hub: $79.99 often available with discounts when purchased with a lock

Price Transparency and Comparison

Lockly.com does a good job of presenting prices clearly. Blisscore.xyz Review

They also highlight ongoing promotions directly on the homepage and within the shop sections.

When comparing prices, it’s crucial to consider the entire value proposition: not just the upfront cost, but also the features, included accessories like the Wi-Fi Hub if needed, warranty, and the level of customer support provided.

A $500 smart lock that lasts 5 years and provides advanced security might be a better long-term investment than a cheaper lock that lacks critical features or has a shorter lifespan.

Lockly.com vs. Competitors: A Comparative Look at Smart Lock Solutions

In the bustling market of smart home security, Lockly.com stands out with its unique blend of biometric and patented PIN technologies.

However, understanding its position relative to other major players like Yale, August, and Schlage provides a clearer picture of its competitive edge and areas where others might excel. Trueimagetech.com Review

This comparison is based on the features and claims presented on Lockly.com and general knowledge of the smart lock market.

Key Differentiators of Lockly.com

Lockly primarily differentiates itself through:

• Patented PIN Genie® Technology: This dynamic keypad is Lockly’s signature security feature, aiming to eliminate the risk of code guessing from observation. No other major competitor offers this exact technology.
• Facial Recognition Lockly Visage: This is a cutting-edge feature not widely adopted by mainstream smart lock brands yet. While some smart doorbells offer facial recognition for alerts, integrating it directly into the deadbolt for unlocking is quite advanced.
• Integrated Video Lockly Vision Series: Combining a smart lock with a video doorbell and intercom in a single unit streamlines the entryway security setup, something fewer competitors offer as an all-in-one package.

Comparison with Major Competitors

1. Lockly vs. Yale Assure Lock Series

• Lockly: Focuses on advanced biometrics fingerprint, facial recognition, dynamic keypad, and integrated video. Often requires a Wi-Fi bridge for remote access on some models.
• Yale: Renowned for traditional lock durability meeting smart tech. Offers various keypad and touchscreen options, strong integration with multiple smart home platforms HomeKit, Z-Wave, Zigbee. Many models allow for physical key override.
• Verdict: Yale is strong on reliability, broad smart home compatibility, and the comfort of a traditional key. Lockly pushes boundaries with biometric innovations and unique PIN security.

2. Lockly vs. August Smart Lock

• Lockly: Full replacement smart locks with advanced keypads, biometrics, and often integrated cameras.
• August: Specializes in retrofit solutions, attaching to existing deadbolts. Its primary appeal is maintaining the exterior look of your door and keeping your original keys. Known for auto-unlock/lock and guest access management.
• Verdict: If you want a complete, visible smart lock upgrade with cutting-edge features, Lockly is the choice. If you prefer a hidden smart upgrade that uses your existing keys and hardware, August is superior.

3. Lockly vs. Schlage Encode/Sense

• Lockly: Emphasizes unique PIN security, fingerprint, and integrated video. Some models require a separate Wi-Fi hub.
• Schlage: Known for robust build quality and strong security. The Encode series features built-in Wi-Fi for direct remote access without a hub, simplifying setup. Reliable keypads and strong encryption.
• Verdict: Schlage offers a straightforward, highly reliable Wi-Fi smart lock. Lockly offers more diverse and advanced biometric entry methods but may require an additional hub for full remote access on certain models.

4. Lockly vs. Kwikset Halo

• Lockly: Advanced biometric features, dynamic keypad, and integrated video options.
• Kwikset Halo: Features built-in Wi-Fi and the SmartKey re-keying technology, offering convenience and flexibility in key management. Generally positioned as a user-friendly, feature-rich smart lock.
• Verdict: Both offer built-in Wi-Fi on some models. Lockly pushes innovation with facial recognition and PIN Genie, while Kwikset emphasizes re-keyability and a more traditional lock experience with smart features.

5. Lockly vs. Eufy Smart Locks

• Lockly: Premium offerings with advanced biometrics, PIN security, and video integration.
• Eufy: Strong contender known for competitive pricing, reliable fingerprint sensors, and often local storage options e.g., in their security cameras which reduces reliance on cloud subscriptions. Their smart locks typically require a bridge for Wi-Fi.
• Verdict: Eufy provides excellent value with reliable biometric features, often at a lower price point. Lockly is for those willing to invest more for industry-first technologies like facial recognition and patented PIN shuffling.

Market Positioning and Target Audience

Lockly.com appears to target users who are willing to pay a premium for advanced security features and innovative unlocking methods.

Their focus on “Industry-first Facial Recognition” and “Patented PIN Genie® Technology” suggests they aim for the leading edge of smart lock technology.

Competitors, while offering excellent products, often stick to more established smart lock functionalities, focusing on reliability, ease of integration, and broader market appeal. Cropshopboutique.com Review

Lockly is for the tech-savvy consumer looking for the “next big thing” in home security.

Lockly.com Help & Support: Getting Assistance When You Need It

When investing in smart home technology, especially something as critical as a door lock, robust customer support is non-negotiable.

Lockly.com recognizes this and makes various support channels easily accessible from its homepage.

The website promises “24/7 Customer Support” and features dedicated sections for assistance, aiming to reassure users that help is readily available.

Accessing Lockly.com Support

The main navigation bar prominently features a “Support” link, which serves as the gateway to all help resources. Under this, you’ll find: Tradeo.com Review

• Installation: A direct link to installation guides, which is crucial for DIY setups of smart locks.
• FAQs: A link to a comprehensive Frequently Asked Questions database, which is often the first stop for troubleshooting common issues. The website explicitly links to “www.support.lockly.com/“, indicating a dedicated support portal.
• Contact Us: A direct link to reach Lockly specialists.
• Blogs: A section that might contain helpful articles, tips, and updates related to product usage and troubleshooting.
• Community: A link to a Facebook group https://www.facebook.com/groups/622831572662117, suggesting a peer-to-peer support option and a forum for users to share experiences and solutions.

Types of Support Offered

Lockly.com details several facets of its support system:

• 24/7 Customer Support: This is a significant claim, implying around-the-clock availability for assistance, which is particularly valuable for tech products that might encounter issues at any time.
• Technical Assistance: The website states, “get in touch with a Lockly Specialist from helping you to choose the right Lockly product to any technical assistance.” This indicates support covers both pre-purchase guidance and post-purchase troubleshooting.
• Installation Guides: Dedicated resources for self-installation, which can save users time and money by avoiding professional installers. This is a common practice for smart home devices as many consumers prefer DIY.
• Warranties: Lockly offers “Up To 5 Years Warranty,” highlighting their confidence in product quality. Details of the warranty policy are available via a “Learn more” link. This long warranty period suggests that the company is prepared to stand by its products for an extended period, which is reassuring for consumers.
• 30-Day Returns: A “30 Day Returns” policy ensures that customers have a period to evaluate the product and return it for a full refund if not satisfied. This reduces purchase risk.

Importance of Robust Support for Smart Locks

For smart locks, support is paramount for several reasons:

• Connectivity Issues: Smart locks rely on Wi-Fi or Bluetooth, and connectivity problems are common. Good support can guide users through network troubleshooting.
• Installation Challenges: While many smart locks are designed for DIY installation, intricacies of door compatibility or wiring can arise.
• Software Glitches: Apps and firmware can have bugs or require updates.
• Security Concerns: Users need immediate assistance if they suspect a security breach or encounter issues with access.

The clear presentation of support options on Lockly.com suggests a commitment to customer satisfaction.

The existence of a dedicated support portal support.lockly.com and a community forum indicates a multi-faceted approach to addressing customer needs, aiming to provide comprehensive assistance throughout the product lifecycle.

Lockly.com App Experience: The Lockly Home App

The Lockly Home app is central to the entire Lockly smart lock ecosystem. Outschool.com Review

Based on the Lockly.com homepage, the app is portrayed as the ultimate control center, designed to provide “ultimate freedom” and ensure home security.

A seamless and robust app experience is crucial for any smart device, as it often dictates the overall usability and satisfaction.

Centralized Control and Management

The website highlights several key functionalities of the Lockly Home app:

• Control from Anywhere, Anytime: This is the cornerstone of a smart lock app. Users can lock or unlock their doors remotely, a feature particularly useful for granting access to visitors, verifying the door is locked after leaving, or managing access for short-term rentals.
• Real-time Control, Monitoring, and Alerts: The app provides immediate feedback on door status and sends alerts for various activities e.g., door opening, tampering attempts. This real-time information is essential for peace of mind and proactive security management.
• Manage Multiple Locks in One Go: For users with more than one Lockly device, the app consolidates control, allowing them to manage all their smart locks and even the Smart Safe from a single interface. This streamlines the user experience for multi-device households.
• Family Mode: This feature is mentioned as a way to create an “even more streamlined experience,” suggesting simplified access management for family members. This could involve shared access codes, activity monitoring for all users, or simplified user profiles.

Optimizing Device Functionality and Customization

The Lockly Home app isn’t just about basic control. it also allows for customization:

• Optimize Smart Devices’ Functionality: This implies that users can fine-tune settings to suit their preferences, such as adjusting auto-lock timers, setting specific access schedules for guests, or configuring notification preferences.
• Customize Features: The ability to personalize the smart lock’s behavior is a significant advantage, allowing users to tailor the device to their lifestyle rather than conforming to rigid default settings. This might include adjusting keypad backlight, sound settings, or sensitivity of biometric sensors.

Patented PIN Genie® Technology Integration

The app is likely where users would manage the unique PIN Genie® feature, setting up codes and potentially viewing the dynamically shuffled keypad layout though the shuffling primarily occurs on the lock’s screen. The app would also manage virtual keys and temporary access codes, making it easy to generate and revoke access for guests. Groovywish.com Review

Biometric Data Management

For locks with fingerprint or facial recognition, the Lockly Home app would be the interface for enrolling new fingerprints or facial profiles.

While the website doesn’t detail the app’s approach to biometric data privacy, typically, these systems store encrypted biometric templates locally on the device or in a secure cloud environment, with the app acting as the management portal.

User Experience and Design Implied

The repetition of “An Experience Like No Other” and “Enjoy ultimate freedom” suggests that Lockly places a high value on the app’s user interface and overall experience.

A well-designed, intuitive app is critical for smart home products, as a clunky or difficult-to-navigate app can quickly diminish the value of even the most advanced hardware.

User reviews and app store ratings would provide more concrete insights into the actual app experience, but the website aims to convey a positive picture. 24bottles.com Review

In essence, the Lockly Home app is presented as the brains behind the brawn, transforming advanced hardware into an easily manageable and customizable security solution.

Its features are designed to empower users with comprehensive control and real-time insights into their home’s security, all from the palm of their hand.

Lockly.com Commercial & Enterprise Solutions: Beyond the Home

While Lockly.com primarily targets homeowners, the website also alludes to solutions for commercial and multi-family properties, indicating that their smart lock technology scales beyond single-residence use.

This is evident through mentions of “Multi-families / LocklyPRO” and a dedicated “Trade Pros” section, suggesting a more robust system tailored for business and property management needs.

LocklyPRO: Designed for Professionals

The link to “LocklyPRO.com” though the provided link on the homepage is locklypro.com/, the context implies a distinct platform suggests a specialized portal for commercial clients. This often means:

• Centralized Management: Ability to manage a large number of locks across multiple units or properties from a single dashboard. This is crucial for property managers, Airbnb hosts with multiple listings, or businesses with several access points.
• Scalable Access Control: Solutions designed to handle hundreds or even thousands of users and access codes, with detailed permissions and scheduling capabilities.
• Audit Trails and Reporting: Enhanced logging features to track who entered which door and when, which is vital for security auditing and liability management in commercial settings.
• Integration with Property Management Systems: Potential for APIs or integrations with existing property management software to streamline operations like tenant move-ins/outs or guest check-ins.

Target Commercial Segments

The website explicitly mentions:

• Short-term Rentals Airbnb / VRBO: Smart locks are a must for short-term rental management. They allow hosts to remotely create and revoke unique access codes for each guest, eliminating the need for physical key handovers and providing a seamless check-in experience. Lockly’s ability to issue timed codes and monitor entry/exit makes it highly suitable for this segment.
• Multi-families: This refers to apartment complexes, condominiums, or managed residential buildings. For these, LocklyPRO would likely offer solutions for common area access, individual unit access, and simplified resident management.
• Small Businesses/Offices: While not explicitly listed as a separate category, the “Trade Pros” section implies solutions for general commercial use, such as small offices needing reliable access control for employees and visitors.

Features Relevant to Commercial Use

Several core Lockly features are particularly beneficial in a commercial or multi-family context:

• Remote Access and Control: Property managers can grant or revoke access from anywhere, anytime, critical for urgent situations or managing properties remotely.
• PIN Genie® Technology: Offers enhanced security for shared access points or units where multiple users might be entering codes.
• Audit Trails: The ability to see who entered a specific lock and when provides accountability and security insights, vital for incident investigation.
• Durability and Warranty: For high-traffic commercial environments, the “tested to withstand over 1 million uses” claim and the “Up To 5 Years Warranty” are significant selling points, promising longevity and reduced maintenance.

Strategic Importance of Commercial Offerings

Expanding into the commercial and enterprise market is a strategic move for Lockly.

It diversifies their revenue streams, leverages their core technology for a broader application, and establishes them as a more comprehensive security solution provider rather than just a consumer gadget company.

This dual focus enhances their market presence and long-term viability.

The LocklyPRO platform appears to be the dedicated solution for these larger-scale, more complex security needs.

Lockly.com Installation: A User’s Guide to Setting Up Your Smart Lock

One of the critical factors determining user satisfaction with smart home devices is the ease of installation.

Lockly.com addresses this directly with a prominent “Installation” link in its support menu, implying that they provide comprehensive resources to guide users through the setup process.

While the homepage itself states, “So easy to install,” the existence of dedicated installation guides suggests that a degree of user engagement is expected.

Key Aspects of Lockly Installation Implied from Website

• DIY-Friendly Approach: Smart lock manufacturers increasingly design their products for self-installation to appeal to a broader market and reduce professional installation costs. The “Installation” section is typically packed with step-by-step instructions, diagrams, and sometimes video tutorials.
• Standard Door Compatibility: Most smart locks are designed to fit standard door preparations e.g., boreholes, backsets. Lockly’s products are likely designed to replace existing deadbolts or latch locks without requiring extensive door modifications.
• Battery-Powered Operation: Smart locks are predominantly battery-powered, simplifying wiring. Users would need to install standard AA batteries, which contribute to the ease of setup.
• App-Guided Setup: The Lockly Home app likely plays a crucial role in the installation process. After the physical installation, the app usually guides users through pairing the lock with their smartphone, connecting it to Wi-Fi if applicable, and setting up initial codes and user profiles. This digital onboarding is standard for most smart home devices.

Resources Available for Installation

The “Installation” link on Lockly.com would lead to:

• Step-by-Step Manuals: Detailed written instructions, often accompanied by illustrations, to guide users through each phase of the physical installation.
• Video Tutorials: Many companies provide video walkthroughs which can be incredibly helpful for visual learners, demonstrating the process in real-time.
• Troubleshooting Tips: Common issues encountered during installation and how to resolve them.
• Pre-Installation Checks: Information on measuring door dimensions, checking boreholes, and ensuring compatibility before starting the installation.

Importance of Clear Installation Instructions

For smart locks, proper installation is paramount not just for functionality but also for security.

A poorly installed lock can be a security vulnerability.

Therefore, clear, concise, and easily accessible installation guides are a cornerstone of a reliable smart lock brand.

The website’s emphasis on support suggests they understand this need.

What to Expect During Installation General Smart Lock Principles

1. Preparation: Gathering tools screwdrivers, tape measure, ensuring the door fits standard specifications, and having the Lockly Home app downloaded.
2. Removing Old Lock: Unscrewing and removing the existing deadbolt.
3. Installing New Components: Inserting the new latch, exterior keypad/assembly, interior assembly, and ensuring wires if any are correctly routed.
4. Testing Mechanical Functionality: Before connecting to the app, manually checking that the lock operates smoothly.
5. App Setup & Calibration: Connecting the lock to the app via Bluetooth, then configuring Wi-Fi if applicable, performing any necessary calibrations, and setting up initial user codes and fingerprints.

While the phrase “So easy to install” from a user testimonial on the homepage provides anecdotal assurance, the provision of dedicated installation resources on Lockly.com suggests that the company anticipates users might need guidance.

This structured approach to installation support is a positive indicator for user experience.

FAQ

What is Lockly.com?

Lockly.com is the official website for Lockly, a company specializing in advanced smart lock technology and related security products, offering features like facial recognition, fingerprint sensors, and patented PIN pad security.

Is Lockly.com a legitimate website?

Yes, based on checking the website, Lockly.com appears to be a legitimate e-commerce platform that sells smart locks and security products directly to consumers.

What products does Lockly.com offer?

Lockly.com offers a range of smart locks, including keypad locks, fingerprint smart locks, facial recognition deadbolts Zeno Series, video smart locks Vision Series, and smart safes, along with accessories and bundles.

What is PIN Genie® Technology?

PIN Genie® Technology is Lockly’s patented security feature that randomly shuffles the numbers on the keypad for each use, making it impossible for someone watching to guess your PIN through observation.

Do Lockly smart locks have fingerprint readers?

Yes, many Lockly smart locks, such as the Secure Pro and Vision Elite models, feature 3D biometric fingerprint sensors for quick and secure access.

Do Lockly smart locks support Apple Home Key?

Yes, some Lockly smart locks, particularly those in the Zeno Series, support Apple Home Key, allowing users to unlock their doors with their iPhone or Apple Watch.

Is there a Lockly app?

Yes, Lockly has a dedicated mobile application called the “Lockly Home app,” which allows users to control, monitor, and manage their Lockly smart devices remotely.

Can I control Lockly locks remotely?

Yes, if your Lockly smart lock is Wi-Fi enabled or connected via the Secure Link Wi-Fi Hub, you can control, monitor, and receive alerts from anywhere using the Lockly Home app.

What is the Lockly Vision Elite?

The Lockly Vision Elite is a premium video smart lock offered by Lockly.com that integrates a 2K video camera with infrared night vision, a doorbell, and intercom functionality directly into the lock.

Does Lockly offer facial recognition smart locks?

Yes, Lockly offers facial recognition deadbolts, such as the Lockly Visage in the Zeno Series, which uses dual infrared sensors for hands-free unlocking.

What kind of warranty does Lockly offer?

Lockly offers up to a 5-year warranty on its products, indicating confidence in their quality and durability.

What is Lockly’s return policy?

Lockly.com offers a 30-day return policy for a full refund on purchases, ensuring a hassle-free return process.

Does Lockly offer free shipping?

Yes, Lockly.com offers complimentary shipping on all orders within the contiguous United States.

Where can I find installation help for Lockly products?

Lockly.com provides an “Installation” section under its “Support” menu, where users can find guides and resources for setting up their smart locks.

Does Lockly have solutions for commercial properties or rentals?

Yes, Lockly offers solutions for short-term rentals, multi-family units, and other commercial applications, indicated by sections like “LocklyPRO” and “Trade Pros” on their website.

Is Lockly compatible with Matter?

Yes, Lockly products support Matter, which is a new unified smart home connectivity standard designed for seamless device interoperability across different brands.

Can I manage multiple Lockly locks with one app?

Yes, the Lockly Home app allows users to manage multiple Lockly smart locks and other Lockly devices from a single interface, and it also features a “Family Mode.”

How fast is Lockly’s fingerprint recognition?

Lockly claims its upgraded 3D biometric fingerprint sensor recognizes fingerprints in just 0.2 seconds, powered by embedded AI learning.

Does Lockly have a customer support team?

Yes, Lockly advertises 24/7 customer support, offering assistance for product selection and technical issues.

Can I buy Lockly products in physical stores?

Yes, Lockly products are stated to be “Available at 3,600+ stores nationwide,” and the website provides a “Find a store” link to locate retail partners.