Based on checking the website, Lockandenjoy.com appears to be a legitimate service offering luggage storage solutions in various cities, primarily across Spain and Paris.

It aims to provide travelers with a secure, convenient, and affordable way to store their bags, allowing them to explore cities freely without the burden of carrying their luggage.

The service operates through a system of lockers available in different sizes, with online booking and 24/7 access, emphasizing security through unique access codes and video surveillance.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Lockandenjoy.com Review & First Look

When you first land on Lockandenjoy.com, it’s clear they’re all about solving one specific travel pain point: what to do with your bags when you’ve checked out but still want to explore, or when you arrive early and can’t check in yet. Their site is clean, straightforward, and immediately highlights the core service: luggage lockers in central locations. They promise a quick, secure, and economical solution, which are critical factors for any traveler.

The Core Offering: Convenience for Travelers

Lockandenjoy.com focuses on providing self-service luggage storage. This means no long queues, no dealing with hotel bell desks if you’re not staying there, and no rigid hours. It’s designed for maximum flexibility, allowing users to book online and access their lockers with a personalized code. This model is particularly appealing for those on short layovers, day trips, or who just want to make the most of their last few hours in a city before heading to the airport or train station.

Initial Impressions on User Experience

The website is relatively intuitive, even with the primary language being Spanish. The key information—locations, locker sizes, and pricing—is prominently displayed. The booking process seems streamlined, designed to be completed quickly from a mobile device, which is essential for on-the-go travelers. They also highlight additional services like free Wi-Fi and USB charging, which are thoughtful touches that enhance the user experience.

Lockandenjoy.com Pros & Cons

Like any service, Lockandenjoy.com has its strengths and potential drawbacks.

It’s crucial to weigh these factors when considering whether it’s the right solution for your travel needs.

Pros: What Works Well

Convenience and Flexibility:
- 24/7 Access: Their lockers are accessible around the clock, 365 days a year. This is a massive advantage for travelers with early flights, late departures, or odd hours.
- Online Booking: The ability to reserve a locker from anywhere via their website eliminates the need to queue or worry about availability on arrival.
- Multiple Entries: Users can open and close their lockers as many times as needed during the reservation period, which is handy if you need to retrieve something or add more items.
Security Features:
- Unique Access Codes: Each reservation generates a personal access code, reducing the risk of lost keys.
- Video Surveillance: The presence of video surveillance in their locations adds an extra layer of security and peace of mind.
Competitive Pricing and Options:
- Varied Locker Sizes: They offer S+, M+, and XL lockers, catering to different luggage volumes, from a single cabin bag to multiple large suitcases. This tiered pricing allows users to pay only for the space they need.
- Hourly Rates: Starting from as low as €1.90/hour, this provides a cost-effective alternative to traditional storage facilities or taxis to/from hotels just to drop off bags.
Additional Amenities:
- Free Wi-Fi: A welcome bonus for travelers needing to stay connected.
- USB Charging: Allows users to recharge devices while their bags are stored, a practical feature.
Positive User Reviews: The website prominently features Google Reviews with a strong average rating of 4.9/5, indicating high customer satisfaction. Testimonials praise cleanliness, ease of use, and responsive customer service.

Cons: Areas for Consideration

Limited Physical Presence: While they are expanding, their locations are currently concentrated in specific cities, predominantly in Spain. Travelers outside these areas won’t be able to use the service. As of the website’s content, they have locations in:
- Seville 5 locations
- Madrid 5 locations
- Valencia 2 locations
- Paris 3 locations
- Málaga 3 locations
- Barcelona 2 locations
- Las Palmas 1 location
- Palma de Mallorca 1 location
- Benidorm 1 location
- San Sebastián 1 location
Online-Only Interaction: While convenient, some users might prefer direct human interaction, especially if they encounter issues or need immediate assistance on-site beyond what a phone call can provide.
No Physical Keys: The reliance on digital codes means users must ensure their phones are charged and accessible to retrieve their belongings.
Potential for Misunderstandings: The website’s primary language is Spanish. While easy to navigate with translation tools, some nuances might be missed by non-Spanish speakers, especially regarding terms and conditions or specific instructions.

Lockandenjoy.com Alternatives

While Lockandenjoy.com offers a robust solution for luggage storage, it’s always wise to know your alternatives, especially if you’re traveling to a city where Lockandenjoy.com doesn’t have a presence or if their service model doesn’t perfectly fit your needs.

Traditional Luggage Storage Options

Hotel Concierge/Bell Desk:
- Pros: Often free or very low cost if you’re a guest even if checking out, convenient if you’re returning to the same hotel, typically secure.
- Cons: Only an option if you’re staying at a hotel, may have limited hours, can be crowded during peak check-out/check-in times.
Train Station & Airport Lockers/Storage Facilities:
- Pros: Often available in major transport hubs, convenient for direct travel, usually very secure with manned facilities.
- Cons: Can be expensive, queues can be long, locations might not be central to your sightseeing plans, often have strict size limitations.
Bus Station Lockers:
- Pros: Similar to train stations, good for intercity bus travelers.
- Cons: Less common in some cities, security can vary, may not be centrally located for tourism.

Modern Luggage Storage Networks

Several platforms connect travelers with local businesses shops, cafes, hotels that offer secure luggage storage. These often function similarly to Airbnb for bags.

Nannybag:
- Model: Partners with local businesses worldwide.
- Pros: Extensive global network, often cheaper than traditional lockers, easy online booking.
- Cons: Storage quality and security can vary depending on the partner location, hours are tied to the partner business’s operating hours.
Bounce:
- Model: Similar to Nannybag, vast network of hotels and shops.
- Pros: Wide global coverage, 24/7 customer support, typically includes insurance for stored bags.
- Cons: Dependent on partner business hours, locations might require a short walk from tourist spots.
LuggageHero:
- Model: Pay-per-hour or per-day storage at local shops and hotels.
- Pros: Flexible hourly pricing, good insurance coverage, easy online booking and location finding.
- Cons: Availability depends on partner businesses, can add up for longer storage periods if paying hourly.

Key Considerations When Choosing an Alternative

Location: How close is the storage facility to your current location or where you need to be?
Hours of Operation: Does it align with your itinerary?
Price: Compare hourly, daily, or flat rates.
Security: What measures are in place to protect your belongings surveillance, insurance, staff presence?
Convenience: How easy is it to book, drop off, and pick up your bags?

Choosing the right alternative depends heavily on your specific travel plans, budget, and priorities for convenience and security.

Lockandenjoy.com Pricing

Understanding the pricing structure is key to evaluating Lockandenjoy.com’s value proposition.

They offer a clear, tiered system based on locker size and duration, aiming for transparency and flexibility. Notta.ai Reviews

Tiered Pricing Based on Locker Size

Lockandenjoy.com provides three distinct locker sizes to accommodate varying luggage needs, each with its own pricing tier.

The pricing is typically hourly, with potential discounts for longer durations or specific promotions.

S+ Locker:
- Capacity: Perfect for one cabin suitcase and a standard backpack.
- Starting Price: From €1.90 per hour.
- Ideal For: Solo travelers, day-trippers, or those with minimal carry-on luggage.
M+ Locker:
- Capacity: Option A: One medium suitcase and a backpack. Option B: Two cabin suitcases and two backpacks.
- Starting Price: From €2.90 per hour.
- Ideal For: Couples, travelers with slightly more luggage, or those needing space for multiple carry-ons.
XL Locker:
- Capacity: Option A: One XL suitcase, one cabin suitcase, and one backpack. Option B: Four cabin suitcases and one backpack.
- Starting Price: From €3.90 per hour.
- Ideal For: Families, groups, or travelers with large check-in luggage and multiple smaller bags.

Pricing Structure and What’s Included

Hourly Rates: The prices advertised are “from” an hourly rate, suggesting that longer durations might trigger different pricing models or daily caps. It’s crucial to check the specific total cost during the booking process on their website for your desired duration.
Inclusions: The pricing typically includes:
- The use of the locker for the reserved period.
- A unique access code for security.
- Access to additional services like free Wi-Fi and USB charging within the facility.
- The benefit of 24/7 access during your reservation.
- Video surveillance for added security.

Discounts and Promotions

Lockandenjoy.com often features various discounts that can significantly reduce the overall cost, especially for longer bookings or group usage.

These are typically auto-applied during the reservation process.

Late-Day Bookings: Direct discount for reservations of more than 7 hours made after 4:00 PM for the same day.
Multi-Day Bookings: Direct discount for reservations lasting 2 days or more.
Advance Bookings: Auto-applicable discount for reservations made 7 or more days in advance.
Group Bookings: Discount for reserving 7 or more lockers.

Important Note: These discounts are typically non-refundable and non-cumulative, meaning you usually can’t stack multiple offers. Always review the final price and terms before confirming your reservation.

The transparency in their tiered pricing and the availability of various discounts make Lockandenjoy.com a competitive option for luggage storage, especially for those looking for a predictable and budget-friendly solution without sacrificing security or convenience.

How to Cancel Lockandenjoy.com Subscription

Based on the information on Lockandenjoy.com, it appears they do not operate on a subscription model. Their service is a one-time booking for a specific period of luggage storage. This means there’s no recurring subscription to cancel in the traditional sense. You pay for the time you use the locker, and once that period ends, your access to the locker also ends.

Understanding Their Booking Model

Pay-Per-Use: You select a locker size, a location, and a duration, then pay a one-time fee for that specific reservation.
No Recurring Charges: There are no monthly or annual membership fees, nor any automatic renewals.
Reservation-Based: Each time you need to store luggage, you initiate a new reservation.

Cancelling a One-Time Reservation

While there isn’t a “subscription” to cancel, you might need to cancel an existing reservation. The website mentions the following regarding cancellations:

Non-Refundable Discounts: The promotional offers like those for multi-day or advance bookings explicitly state that “Reservas no reembolsables” Non-refundable reservations. This suggests that if you’ve booked with a discount, your reservation might not be eligible for a refund upon cancellation.
Customer Service for Changes/Cancellations:
- Based on customer testimonials e.g., Nanu RPaz’s review, it seems you can contact their customer service to discuss changes or cancellations. Nanu RPaz mentioned being able to cancel an incorrect reservation and receive a refund, then make a new one. This indicates a degree of flexibility, likely on a case-by-case basis or if the cancellation is made well in advance.
- Contact Information: Their contact details are readily available:
  - Telephone: +34 910 786 030 Spain, +33 187 21 88 44 France
  - Email: [email protected]

Recommended Steps for Cancellation or Modification

If you need to cancel or modify a Lockandenjoy.com reservation:

Check Your Booking Confirmation: Review the terms and conditions specific to your reservation, especially if you applied any discounts, as these often have stricter cancellation policies.
Contact Customer Service Immediately: The best course of action is to reach out to Lockandenjoy.com’s customer support as soon as possible via phone or email.
- Clearly state your reservation details booking reference, dates, location, locker size.
- Explain your reason for cancellation or the modification you need.
- Inquire about potential refunds or the possibility of rescheduling your booking.
Be Prepared for Terms: Understand that while some flexibility might be offered, especially if you contact them well in advance, full refunds are not guaranteed, particularly for discounted bookings.

In essence, while you won’t be canceling a recurring subscription, you’ll be managing individual bookings, and direct communication with their support team is the most effective way to handle any changes or cancellations. Parcelchief.in Reviews

How to Cancel Lockandenjoy.com Free Trial

Based on the information available on the Lockandenjoy.com website, it does not appear that they offer a “free trial” in the traditional sense of a subscription service with a trial period. Their model is based on direct bookings for luggage storage, paid upfront for a specific duration.

No Indication of a Free Trial Model

Service Type: Lockandenjoy.com provides a physical service—luggage locker rental—which is typically paid for per use rather than offered as a trial.
Pricing Structure: Their pricing is clearly laid out with hourly rates for different locker sizes, indicating a transactional model rather than a subscription with a trial.
Booking Process: The booking flow involves selecting a location, locker size, and duration, then proceeding to payment. There is no option to “start a free trial” before payment.

What Might Be Misconstrued as a “Trial”

Sometimes, users might confuse promotional offers or initial low prices with a free trial. For Lockandenjoy.com, this could include:

Introductory Low Hourly Rates: The “from €1.90 / HOUR” is an attractive low entry point, but it’s the starting price for a paid service, not a trial.
Discounts for First-Time Users or Specific Conditions: While they offer discounts for things like multi-day bookings or advance reservations, these are reductions on a paid service, not a free period.

If You’ve Been Charged Unexpectedly

If you’ve interacted with Lockandenjoy.com and believe you’ve been charged for something you understood to be a free trial, it’s essential to:

Review Your Transaction History: Check your bank or credit card statements for any charges from Lockandenjoy.com.
Examine Your Booking Confirmation: Re-read any emails or confirmations you received from Lockandenjoy.com regarding your reservation. This will clarify what you booked and paid for.
Contact Lockandenjoy.com Directly: If you still have questions or believe there’s an error, reach out to their customer support immediately:
- Telephone: +34 910 786 030 Spain, +33 187 21 88 44 France
- Email: [email protected]
Explain your situation clearly and provide any relevant transaction details.

Given their direct, pay-per-use model, it’s highly improbable that Lockandenjoy.com operates with a “free trial” that would require cancellation.

Any charges would be for explicit locker bookings made by the user.

Lockandenjoy.com vs. Competitors

When evaluating Lockandenjoy.com, it’s useful to stack it up against its main competitors in the luggage storage market. Verisure.it Reviews

While all aim to solve the same problem—storing your bags securely—their approaches and strengths can differ significantly.

Lockandenjoy.com’s Unique Position

Lockandenjoy.com focuses on dedicated, self-service locker facilities. Their model emphasizes:

Physical Locations: They own and operate their locker facilities, ensuring a consistent experience in terms of security, cleanliness, and amenities.
24/7 Access: A significant advantage, allowing users to drop off or pick up bags anytime, unlike many partner-based services constrained by business hours.
Direct Booking: Streamlined process directly through their website, without relying on third-party apps or intermediaries.
In-Facility Amenities: Offering free Wi-Fi and USB charging within their locations adds value.

Comparison with Key Competitors

1. Nannybag / Bounce / LuggageHero The “Sharing Economy” Model

Model: These platforms partner with existing businesses hotels, shops, cafes to use their spare space for luggage storage.
Pros:
- Vast Network: Often have a much larger geographical footprint, covering more cities and sometimes offering more localized “points” within a city.
- Flexibility in Location: You might find a storage point right where you need it, as opposed to a dedicated locker facility which might require a short walk.
- Insurance: Many offer insurance coverage for stored bags as part of their service.
Cons:
- Limited Hours: Storage hours are tied to the operating hours of the partner business, which can be restrictive.
- Varying Quality: The experience cleanliness, available space, staff helpfulness can vary greatly from one partner location to another.
- Less Private: Your bags are often stored in a back room or designated area of a public business, potentially less private than a dedicated locker.
- Security Reliance: Security depends on the attentiveness of the partner staff.
Lockandenjoy.com Advantage: Provides a more standardized, dedicated, and often 24/7 accessible experience in its own facilities, which might appeal to those prioritizing consistent service and round-the-clock availability.

2. Traditional Train/Bus Station Lockers

Model: Automated lockers or manned storage counters directly within transport hubs.
- Ultimate Convenience for Transit: Ideal for quick drop-offs during layovers or before/after train/bus journeys.
- Often Secure: Manned facilities usually have high security.
- Limited Locations: Only found in major stations, not always central to tourist attractions.
- Costly: Can be significantly more expensive, especially for longer durations.
- Capacity Issues: Lockers can fill up quickly during peak travel times.
- No Amenities: Rarely offer Wi-Fi or charging points.
Lockandenjoy.com Advantage: Offers more central city locations for sightseeing, potentially better value for longer storage, and additional amenities.

3. Hotel Bell Desks for Non-Guests

Model: Some hotels, even if you’re not a guest, might allow you to store luggage for a fee, often on a discretionary basis.
- Human Interaction: Staff are typically available to assist.
- Convenient if nearby: If you’re staying close to such a hotel.
- Not Guaranteed: Many hotels only offer this to guests.
- Varying Fees: Prices can be inconsistent or high.
- Security Varies: Depends on the hotel’s policies and security measures.
- Limited Hours: Tied to hotel front desk hours.
Lockandenjoy.com Advantage: Offers a guaranteed, pre-bookable service with fixed prices and 24/7 access, removing the uncertainty of relying on hotel goodwill.

Conclusion on Competition

Lockandenjoy.com positions itself as a hybrid solution: combining the security and dedicated nature of traditional lockers with the flexibility and modern booking experience of app-based services. Its strength lies in its self-owned, consistently managed facilities with 24/7 access and integrated amenities. While it doesn’t have the sheer geographical breadth of the “sharing economy” models, it offers a more predictable and often more convenient experience for those traveling within its serviced cities. For travelers who prioritize independence, consistent quality, and round-the-clock access, Lockandenjoy.com presents a very strong case against its competitors.

Lockandenjoy.com Features

Lockandenjoy.com offers a suite of features designed to make luggage storage as seamless and stress-free as possible.

These features collectively contribute to their promise of allowing travelers to “enjoy!” their time without being burdened by bags.

Core Service Features

Online Booking System:
- Anytime, Anywhere: Users can reserve a locker directly through their website 24/7 from any location, eliminating the need to wait in lines or deal with physical booking terminals.
- Real-time Availability: The system likely shows real-time availability of lockers at different locations, ensuring users can secure their spot.
- Payment Options: Supports various preferred payment methods for a smooth transaction.
Multiple Locker Sizes:
- S+ Locker: For one cabin bag and a backpack.
- M+ Locker: For a medium suitcase and a backpack, or two cabin bags and two backpacks.
- XL Locker: For an XL suitcase, a cabin bag, and a backpack, or four cabin bags and a backpack.
- Flexibility: This tiered sizing ensures that users only pay for the space they truly need, whether traveling light or with substantial luggage.
24/7 Access to Facilities:
- Unrestricted Entry: Facilities are open around the clock, 365 days a year. This is a crucial feature, especially for travelers with unconventional arrival or departure times.
- Multiple Entries/Exits: During the reserved period, users can open and close their lockers as many times as they wish, providing flexibility if they need to retrieve items or add more.

Security and Convenience Features

Personalized Access Codes:
- Keyless System: Upon booking, users receive a unique, personal access code for their locker. This eliminates the risk of losing physical keys.
- Enhanced Security: The digital code system adds a layer of security, as access is restricted to the booking holder.
Video Surveillance:
- Constant Monitoring: Their locations are equipped with video surveillance systems, providing an added layer of security and deterrence against theft.
- Peace of Mind: Knowing that the facilities are monitored gives users greater confidence in the safety of their belongings.
Clean and Well-Maintained Locations:
- Hygiene Focus: Customer reviews frequently praise the cleanliness and pleasant smell of the Lockandenjoy! locations, indicating a commitment to maintaining a good environment for stored items.
- Regular Cleaning: The company explicitly states that they clean the premises, reinforcing their dedication to a positive user experience.

Value-Added Amenities

Free Wi-Fi:
- Connectivity: Available within the locker facilities, allowing users to stay connected, check maps, or plan their next steps while managing their luggage.
- Traveler-Friendly: A highly appreciated amenity for tourists relying on Wi-Fi for communication and navigation.
USB Charging Stations:
- Device Charging: Integrated USB ports allow users to charge their electronic devices phones, tablets, power banks while their luggage is stored.
- Practicality: A thoughtful addition that addresses a common traveler need, especially after a long day of sightseeing.

Customer Support and Reviews Integration

Responsive Customer Service:
- Multi-Channel Support: Available via phone and email, as evidenced by positive customer reviews highlighting quick and helpful responses to queries or issues.
- Problem Resolution: Users report that the team is efficient in resolving booking errors or other problems.
Prominent Google Reviews:
- Social Proof: Displaying a 4.9/5 rating from Google Reviews prominently on their homepage builds trust and credibility.
- Transparency: Showcasing real customer testimonials, including positive experiences with customer service, reinforces their commitment to user satisfaction.

These features demonstrate Lockandenjoy.com’s comprehensive approach to luggage storage, prioritizing security, convenience, and user comfort to deliver on its promise of a worry-free travel experience.

Frequently Asked Questions

What is Lockandenjoy.com?

Lockandenjoy.com is a service that provides secure, self-service luggage lockers for travelers in various city centers, primarily across Spain and Paris, allowing them to store their bags and explore cities freely.

How does Lockandenjoy.com work?

You book a locker online through their website, choose your preferred size and duration, receive a unique access code, and then use that code to drop off and pick up your luggage at their 24/7 accessible facilities.

What cities does Lockandenjoy.com operate in?

As of the website’s content, Lockandenjoy.com operates in several cities including Seville, Madrid, Valencia, Paris, Málaga, Barcelona, Las Palmas, Palma de Mallorca, Benidorm, and San Sebastián.

What are the available locker sizes at Lockandenjoy.com?

Lockandenjoy.com offers three locker sizes: S+ for one cabin bag + backpack, M+ for a medium suitcase + backpack, or two cabin bags + two backpacks, and XL for one XL suitcase + cabin bag + backpack, or four cabin bags + one backpack. Autofix.nu Reviews

How much does Lockandenjoy.com cost?

Pricing starts from €1.90 per hour for an S+ locker, €2.90 per hour for M+, and €3.90 per hour for XL. Prices may vary based on duration and location.

Are Lockandenjoy.com facilities open 24/7?

Yes, Lockandenjoy.com facilities are open 24 hours a day, 365 days a year, providing continuous access to your luggage during your reservation period.

How do I access my locker at Lockandenjoy.com?

You receive a personal, keyless access code after completing your online reservation.

You use this code to open and close your locker at the facility.

Is my luggage safe with Lockandenjoy.com?

Lockandenjoy.com emphasizes security through personal access codes and video surveillance systems installed in all their locations.

Can I open my locker multiple times during my reservation?

Yes, you can open and close your locker as many times as you need during your reserved period without any additional charges.

Does Lockandenjoy.com offer Wi-Fi or charging points?

Yes, Lockandenjoy.com facilities typically offer free Wi-Fi and USB charging stations for users to utilize while their bags are stored.

What if I need to cancel my Lockandenjoy.com reservation?

Lockandenjoy.com does not operate on a subscription model.

For one-time reservations, you should contact their customer service via phone or email to inquire about cancellation or modification, noting that some discounted bookings may be non-refundable.

Does Lockandenjoy.com offer a free trial?

No, Lockandenjoy.com does not offer a free trial. Mastrohr.com Reviews

Their service is a pay-per-use model, where you pay for your locker reservation upfront for a specific duration.

Are there any discounts available for Lockandenjoy.com bookings?

Yes, Lockandenjoy.com offers various discounts including those for late-day bookings 7+ hours after 4 PM, multi-day bookings 2+ days, advance bookings 7+ days in advance, and group bookings 7+ lockers.

How do Lockandenjoy.com prices compare to traditional station lockers?

Lockandenjoy.com often offers competitive hourly rates, especially for longer durations, and includes amenities like Wi-Fi and charging, which may not be available at traditional station lockers that can sometimes be more expensive.

What are the main advantages of using Lockandenjoy.com over other services?

Key advantages include 24/7 access, dedicated and consistent self-service facilities, transparent pricing, online booking, and value-added amenities like Wi-Fi and USB charging.

How do I contact Lockandenjoy.com customer service?

You can contact Lockandenjoy.com by phone at +34 910 786 030 Spain or +33 187 21 88 44 France, or via email at [email protected].

Can I store items other than luggage in the lockers?

While primarily designed for luggage, the lockers can store any personal belongings that fit and are not restricted by law or their terms of service.

It is advisable to check their terms for any prohibited items.

What if I have a problem accessing my locker or facility?

In case of any issues with access or the locker, you should immediately contact Lockandenjoy.com’s customer service via their provided phone numbers or email.

Are Lockandenjoy.com facilities clean?

Customer reviews frequently praise the cleanliness of Lockandenjoy.com locations, indicating that the company maintains a high standard of hygiene.

Can I make a last-minute reservation with Lockandenjoy.com?

Yes, you can make reservations anytime through their website, even last-minute, depending on locker availability at your chosen location. Threebroadband.co.uk Reviews

Lockandenjoy.com Reviews