Local Scraper Customer Support Review

Customer support is a critical component of any software, and based on user feedback, Local Scraper seems to have a pretty strong game in this area. When you’re dealing with technical tools like web scrapers, knowing that help is readily available can make a huge difference.

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Responsiveness and Helpfulness

One of the most consistently praised aspects of Local Scraper, particularly in reviews, is the responsiveness and helpfulness of its support. Users frequently highlight positive interactions with the developer, often referred to as Grant.

• Quick Turnaround: One user on AppSumo shared an experience where they sent a debug log after encountering an issue, and “Grant reached out within an hour, and had me up and running within the day.” They concluded that this sealed the deal for them, making them “couldn’t be happier with this purchase.”
• Assistance with Proxies: Another user mentioned being initially hesitant about needing to purchase their own proxies. However, they reached out to Grant with questions and found him “VERY quick to respond and very helpful,” even assisting with setting up the proxy. This kind of hands-on support for a potentially tricky aspect of scraping is a huge plus.
• General Queries: Reviews suggest that support is responsive whenever users have had questions, indicating a reliable channel for troubleshooting and guidance.

Documentation and Tutorials

Beyond direct support, Local Scraper also provides resources to help users help themselves.

• Comprehensive Video Tutorials: This is a big one. Many users, even those new to scraping, mention that the complete video tutorials make it easy to get started and understand how to use the software effectively. These tutorials are designed to help you get up and running in minutes.
• ReadMe Pages: The software also includes detailed documentation, sometimes referred to as “ReadMe” pages, which explain the user interface and various aspects of using the scrapers, including sections on proxies, using lists, saving data, and troubleshooting. It’s recommended to check these sections before contacting support for common issues.

Community and Feedback

While not explicitly mentioned as a forum or dedicated community, the review platforms (like AppSumo and TrustRadius) serve as informal community spaces where users can share experiences and sometimes the developer responds directly to feedback. This engagement shows a commitment to listening to users and improving the product.

Overall Impression of Support

The general impression is that Local Scraper’s customer support is strong and a significant selling point for the software. Knowing that you can get quick and effective help, especially with technical configurations or unexpected issues, provides a lot of peace of mind. This level of support contributes greatly to the positive user experience and the high satisfaction ratings the product receives.

Read more about Local Scraper – Lead Generation Software Review:
Local Scraper – Lead Generation Software Review & First Look
How Does Local Scraper Work?
Local Scraper Features
Local Scraper Pricing
Does Local Scraper Work?
Is Local Scraper Legit?
What to Expect from Local Scraper
Local Scraper Dashboard Overview Local Scraper Dashboard Overview